Database manager jobs in barnet, greater london

About Hospitality Action

Hospitality Action is the hospitality industry’s benevolent charity, supporting industry workers who have fallen upon hard times. Hospitality employees are a vibrant and diverse group that work tirelessly behind the scenes to facilitate many of our best memories, meals out with friends, parties, weddings and family gatherings. But the industry can be demanding, with long hours, high pressure environments and physically demanding work. In recent years we have seen an unprecedented increase in demand for our support, as hospitality businesses and employees struggle to cope with the ongoing cost of living crisis, and this demand shows no signs of slowing down.

Role Summary

The Grants & Advisory Caseworker will join a small, passionate team, dedicated to supporting individuals and families in financial need. You will process and assess grant applications, analyse financial and personal circumstances and make grant awards under your own delegated authority level, occasionally escalating to management and Trustees, where appropriate. Your empathetic approach and signposting expertise will empower applicants to access advice and guidance from internal and external resources, and ensure our support has a lasting impact on their situation.

Key Responsibilities

· Process a range of applications for assistance to help low-income families with grants towards essential needs. Analyse information against criteria, interpret financial information, liaise with other outside agencies and reach awards and recommendations on financial assistance.

· Monitor and respond to requests for assistance via telephone, email and post.

· Ensure all communications are personalised, reflective and demonstrate empathy and an understanding of individual circumstances.

· Maintain detailed and accurate case and financial records, logging data received, and actions taken in line with current policies and procedures.

· Draw on all available resources to offer support to beneficiaries, advise beneficiaries on possible benefit entitlements and signpost to other sources of support, where appropriate. 

· Maintain confidentiality in all areas of the role in line with procedures and Data Protection legislation.

· Share in team related tasks including daily case prioritisation, first line assessment (triage), emergency applications and payments.

· Work with colleagues to foster a co-operative, flexible and team-focused environment.

· Any other duties that may be reasonably required from time to time.

Person Specification

Essential

• Previous casework experience in the charity or public sector
• Ability to manage a complex workload and adapt to changing priorities
• An organised methodical approach to work and time management
• Excellent written communication skills
• Caring and compassionate, with good listening skills

Desirable

• Experience in a Caseworker/Grants Officer role in a grant-making charity
• Up to date, working knowledge of State and local authority benefits
• Experience in day-to-day use of a CRM, or other client database

Job offers with HA include:

• Generous holiday allowance (standard 25 days + BHs), additional discretionary leave at between Christmas and New Year
• Stakeholder Pension scheme (with 10% employer contribution of gross salary)
• Auto enrolment onto HA’s bespoke employee assistance/wellness scheme (for access to mental health support, rewards and benefits - including retailer discounts)  
• Death in-Service, Long-Term Illness or Disability scheme (life assurance of 4 times salary)
• Interest free Travel Loan scheme
• Expenses to cover standard eyesight/vision test

About the Assistant Accountant role

This role sits within our finance team, who provide financial control and support across all three entities of Coin Street: Coin Street Community Builders (CSCB), Coin Street Centre Trust (CSCT), and Coin Street Secondary Housing Co-Operative (CSS). As our new Assistant Accountant, you will focus on managing the daily banking process, ensuring transactions are accurately uploaded and maintained in the finance system to support smooth financial operations.

As our new Assistant Accountant, you will

• Manage daily banking tasks, including extracting statements and uploading transactions to finance systems and databases.
• Process and reconcile monthly credit card transactions, ensuring compliance with company policy. 
• Maintain financial data accuracy by reviewing VAT codes, reconciling balance sheet accounts, and closing outstanding purchase orders.  
• Prepare intarcompany journal entries.
• Support system improvements, including open banking integration, and assist in staff training to ensure adherence to financial procedures. 

To be successful you will need to demonstrate the following

• AAT Level 4 or part-CIMA qualification.
• Demonstrable experience in posting bank transactions. 
• Complete understanding of accruals and prepayments. 
• Experience using computerised accounting systems and proficiency in the use of MS Excel.  

About Coin Street Community Builders

We provide the opportunities and spaces for people to lead their own change. 

Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality spaces to live, work and play on the land that we own. 

We promote enterprise, creativity, and lifelong learning whether that is through providing employment, volunteering opportunities, nurturing enterprise, or delivering programmes and activities.  We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy. 

From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community.

Contract  

Fixed-Term (6 months), Full-Time (35 hours per week)

Salary  

£33,228 per annum

Extras

• Equivalent of 35 days annual leave (including Bank holidays), pro rata for part-time staff.
• 8% contributory pension scheme (5% employer contribution and 3% employee contribution)/Auto-enrolment qualifying pension for zero hours staff
• Health and wellbeing support, including online mental health therapy sessions.  
• Free gym membership at Colombo, annual flu jabs.
• Commitment to training and development.

Closing Date  

Please submit your application by midnight on Sunday, 14 September 2025. Please note that incomplete applications will not be considered.

Successful candidates will be required to undertake a Basic DBS check.  

This is an exciting opportunity to be part of a dynamic, grassroots trade union and play a key role to UVW’s mission supporting low paid, precarious and migrant workers build power and solidarity in workplaces and communities through collective, legal and direct action. 

We are looking for a passionate, committed and experienced Caseworker to join our team and support our members through individual and collective representation, negotiations and advocacy. 
 

• Location: UVW office, 144 Cambridge Heath Road, London E1 5QJ 
• Contract: 12 months fixed-term 
• Days: 3 days per week 
• Salary: £31,200 per annum (pro rata) – flat wage for all staff 
• Benefits: Full sick pay from day one, 6 weeks annual leave, and the best parental leave in the country. 
• Hours: 10am–6pm (including 1 hour paid lunch) 
• Apply by: Thursday 19th September 2025 
• Start date: Monday 6th October 2025 

Key responsibilities: 

• Advising members on the merits of their case.
• Representing members in workplace hearings – grievance, disciplinary, appeal, capability, redundancy, welfare and others as they arise.
• Supporting members through the ACAS Early Conciliation process and negotiating settlements.
• Delivering employment law and union representation training 
• Identify organising opportunities and co-ordinating with the organising team.
• Engaging members in the union’s activities.
• Liaising with other organisations where necessary. 
• Managing and maintain the union’s case management systems. 

Essential skills.

• Personal interest in workers’ rights, trade unions and social justice.
• Strong computer and research skills.
• Strong case management skills.
• Basic knowledge of employment law. 
• Good strategic and creative thinking.
• Strong understanding of trade union principles. 
• Excellent interpersonal, negotiation, communication and time management skills. 
• Excellent administrative and organisational ability. 
• Commitment to UVW’s mission.

Desirable skills: 

• Proficiency in Spanish and Portuguese 
• Law degree and/or legal experience.
• Strong knowledge of employment law. 
• Proven experience in trade union casework and representation   

The main job purpose is to work with our partners, schools and funders to ensure our programmes and activities in special schools, alternative provisions and other programmes are well supported, well managed and delivered to an extremely high standard.

The role will include:

• day-to-day administration of our SEND and Alternative Provisions programmes
• ensuring partner relationships are well managed and maintained
• supporting high-quality facilitation and delivery of workshops, activities and events

Read the full job pack here for more information and how to apply.

The Royal Historical Society seeks to appoint an Events and Academic Engagement Officer (0.6 FTE) to join its professional Office based at University College London. The post will help support and develop the Society’s activities with a particular focus on  academic and training events, networking for members of the Society, and scholarly communications.

The Events and Academic Engagement Officer will lead for the RHS Office on the planning, organisation and successful running of all events (lectures, workshops, training, departmental visits and other formats) run by the Society, both in-person and online, working with other members of the Office and the Society’s governing Council.

As Academic Engagement Officer, the post-holder will be the first point of contact for selected holders of RHS research funding: overseeing and developing communication of project work for the benefit of the wider historical community. Academic engagement also involves a principal role in the communication and promotion of the Society’s work, and that of the wider historical profession

About Child’s i Foundation

Child’s i Foundation is a small but mighty social impact organisation that started in Uganda and now has a growing global footprint. We work with communities, caregivers, and individuals with lived experience to co-create and scale sustainable alternatives to institutional care. We address the root causes of family separation and demonstrate that every child belongs in a safe and loving family, not in an orphanage.

Purpose of the Role

The Business Development Lead will play a critical role in driving the financial sustainability of Child’s i Foundation. This person will lead efforts to secure new income, grow existing partnerships, and strengthen supporter engagement. This role combines strategy and execution and is ideal for someone with a passion for social justice, a flair for building relationships, and experience in both fundraising and donor communications. The role will report into our Chief Executive Officer. 

Key Responsibilities
Business Development & Income Generation

• Develop and execute the fundraising and income generation strategy across diverse streams including:
  • ​Trusts and Foundations
  • Corporate Partnerships
  • Major Donors
  • Regular Giving
  • Campaigns and Events (UK & Uganda)
  • Track investment in partnership with Finance Manager
• Identify and cultivate new funding opportunities aligned with Child's i mission, values and strategic objectives. 
• Lead proposal writing, donor reporting and relationship management for high-value funders and partners.
• Work closely with the CEO and Board to unlock networks and steward strategic relationships

​Supporter Engagement & Communications

• Oversee supporter care and stewardship, ensuring timely acknowledgements and meaningful engagement.
• Manage and work with the comms team to develop content for digital fundraising platforms (website, social media, and email).
• Guide the comms team to develop compelling supporter journeys and storytelling that reflect the voices of communities we work with.
• Oversee the development of newsletters and donor communications that build long-term loyalty.

Operational Fundraising Management

• Oversee donation processing, database management, and tracking of fundraising KPIs.
• Coordinate with UK and Uganda teams to align messaging, campaigns, and compliance.
• Provide strategic oversight of volunteer-led and community fundraising initiatives.

Team Collaboration & Leadership

• Line manage junior fundraising support if applicable.
• Work collaboratively with programme, comms, finance, and impact teams to ensure donor requirements are met and learning is shared.
• Contribute to organisational learning on ethical fundraising, locally-led development, and shifting power to communities.

Person Specification

Essential

• Proven experience in business development and fundraising (minimum 3 years), ideally in the social impact or NGO sector. 
• Track record of securing income from trusts, foundations, or major donors.
• Excellent written and verbal communication skills, with the ability to craft compelling narratives.
• Strong relationship-building skills, from individual supporters to institutional donors.
• Organised, proactive, and adaptable, able to juggle multiple priorities in a small, fast-moving team.
• Commitment to Child’s i’s values and vision, and to ethical fundraising grounded in dignity and equity.

Desirable

• Experience working in East Africa or with Global South-led organisations.
• Familiarity and confidence with use of CRM systems. We use Beacon. 
• Understanding of child protection, care reform, or community development sectors.

What We Offer

• A chance to make a tangible difference in the lives of children and families.
• Flexible and supportive working environment.
• Opportunity to be part of a globally respected, locally rooted team shaping the future of child care in Africa and beyond
• 25 days of holiday entitlement 
• Contributory Pension

Normal office hours are 9:30am to 5:30pm (with one hour for lunch), but flexibility will be required

We are open to part-time working requests.

Location: Home-based, with occasional travel to Respect’s or SafeLives’ offices in London/ Bristol, and other meeting locations including staff meetings twice a year

Responsible to: Drive Data Team Manager

Salary: £35,614 Per Annum starting salary. Respect salary banding point 32-34, £35,614- £37,489 (a London Allowance of £3,299.00 will be applied to employees who live in London) 

We are pleased to offer a starting salary at the beginning point of the salary band. This position offers opportunities for salary increases based on performance and tenure.

Hours: 37.5 Hours per week; Monday – Friday 9am – 5pm 

Job type: Fixed Term Contract until 31st March 2026, with a possibility to extend, subject to funding. 

Benefits: 

• Friendly and collaborative working environment
• Remote working
• 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees)
• Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution)
• Enhanced maternity, adoption and paternity pay
• Occupational sick pay depending on length of service and pro-rata for part-time employees.
• Access to Employee Assistance Programme
• Access to staff discounts

Closing date:12th September 2025 at 17:00 

Interviews to take place: week commencing 27th October 2025.

About the role:

The Senior Data Analyst will be responsible for supporting the Drive Data Team Manager and Senior Managers within the Drive Partnership to ensure data and reporting remains rigorous and robust, and informs recommendations across the Drive Programme and partners. You will do this by taking a lead role on the ongoing data collection, analysis, research design and delivery of our work across the Drive Programme workstreams.  The Senior Data Analyst will also act as a liaison between data teams within Respect and Safelives where there is identified workstreams that cross over. 

The Senior Data Analyst will manage the Drive Data Analysts to ensure high quality data collection, reporting, quality assurance, analysis, and maintenance of Drive programme data, including data collected via the projects Case Management Systems you will use data and information to influence policy and inform practitioners, commissioners, and government about the sector. This is a great opportunity to see our data and research inform and improve the response to domestic abuse. 

About you: 

• Experience of analysing and drawing meaning from large quantitative data sets, including the advanced use of Excel 
• Experience of developing and managing Case Management Systems and the reporting from the system 
• Excellent analysis skills with a strong ability to identify key themes in complex material, test interpretation and ensure that messages are relevant to practice and policy contexts
• Experience of effective line management of people with a diverse range of needs, expertise, backgrounds, and communication styles
• Confident communicating clear practice and policy implications from data and evidence and presenting them in a range of formats to both specialist and non-specialist audiences.

About Respect

Respect is a pioneering UK membership organisation in the domestic abuse sector.  Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth.

About The Drive Partnership 

Formed by Respect, SafeLives and Social Finance, The Drive Partnership is working to transform the national response to perpetrators of domestic abuse; working to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. 

Our vision is that by 2026 there will be a consistent approach which sees agencies in all PCC and local authority areas across England and Wales – backed by national leaders – working together to disrupt abuse and change behaviour to increase safety for victim-survivors, including children and families.

How to apply  

You must download an application form from Respect's job page, and submit to Operations department in word doc. format only, please.

For an informal discussion about the role, please contact our HR Team directly  

We ask that you do not apply for this role if you have applied for a similar/the same position within the last 6 months. 

Closing date:12th September 2025 at 17:00 

SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, our Call Back service, email and text support; and promote and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.

About the Role

We are looking for people interested in providing compassionate support to people affected by mental health problems. This includes supporting people with severe mental illness, and carers, families and friends. You will provide support by telephone, email and text, as well as supporting our skilled volunteers through their development and weekly shifts.

This role also provides valuable practical experience in providing emotional support to vulnerable people.

Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis.

Closing date:  Midday Wednesday 24th September 2025

To apply: Please complete your application before the closing date, addressing all areas on the person  specification and tell us why you want to work for SANE. Applications without a supporting statement will not be considered.

Job Description

1. Delivering support through calls, emails and other means (e.g. text messaging) to people affected by mental illness, and supporting and mentoring volunteers.

2. On shift, creating a safe and supportive team environment with SANE volunteers.

3. Providing debriefing and support to volunteers following their work with callers.

4. Sharing information with your team both verbally and in writing, to ensure effective handover to colleagues.

5. Working as part of a team to ensure a shared understanding of how SANE support services operate; using your knowledge and experience to ensure our callers are effectively supported.

6. Recording work in accordance with SANE’s organisational systems.

7. Always working within SANE’s values, policies and procedural guidelines.

8. Keeping abreast of and working in accordance with relevant legislation and regulatory standards.

9. Understanding and working within SANE’s safeguarding framework.

10.  Ensuring all work is in line with the Equality Act.

11.  Keeping volunteers up to date with any key service information or legal or procedural changes, as appropriate.

12.  Ensuring that any issues or concerns are logged and discussed with a Services team manager.

13.  Attending supervisions and appraisals and contributing to team meetings.

14.  Having a commitment to personal, volunteer and team development and your own well-being. 

15.  Being self-sufficient in terms overseeing any I.T., security, and health & safety matters which may arise whilst on the shift.

16.  Undertaking any other duties commensurate with this role.

 
Person Specification

Experience

1. Experience of working with people with mental health conditions/mental illnesses and families and carers. Essential

2. Experience of working on a mental health helpline (or similar helpline) or providing support by email/text or chat services. Desirable

3. Experience of working in a service with volunteers at the heart of delivery where you have supported volunteers to deliver a high-quality service. Desirable

4. Experience of providing high-quality written and verbal support to people asking for help. Essential
 

Knowledge and Qualifications

5. Good general knowledge of the mental health system including access, treatment and common relevant legislation and available support structures for people with mental illnesses and carers. Desirable
 

Personal Qualities

6. The ability and enthusiasm to create a team with volunteers, and provide them with support, mentoring and autonomy. Essential

7. The ability to work with distressing and challenging content, support callers with complex needs and ensure self-care. Essential

8. The empathy and compassion to be able to provide meaningful support both on the phone and in emails. Essential

9. A work ethos underpinned by a commitment to equality and diversity. Essential

10.  An understanding of and ability to work within appropriate professional boundaries Essential

Skills

11.  Excellent interpersonal and communication skills – both verbally and in writing. Essential

12.  Commitment and ability to adhere to organisational policies and procedures, especially with regard to safeguarding and confidentiality. Essential

13.  Able to work independently, flexibly, and also collaboratively within a team. Essential

14.  Good self-awareness. Essential

15.  Effective organisational and planning skills.  Essential

16.  Proficiency in IT packages including Word, Excel and Outlook, with the ability to input and extract data from relevant databases. Essential

Elders Voice is a charity supporting older people in the London Borough of Brent. Our mission is to enable older people to live safely and independently in the homes of their choosing and lead happier and healthier lives. We do this by providing a variety of services and activities, including a Handyperson Service and a Day Centre.

The Handyperson Service is our flagship service; it’s been in existence for 35 years and is highly valued by the older people who use it. The service aims to prevent accidents in the home and enable older people to live safely by carrying out basic repairs and improvements, and the installation of small equipment such as grab rails, which support mobility. Jobs include things like changing lightbulbs, hanging curtains and putting up shelves. Our handy team have decades of experience between them, and an exceptional reputation in the borough.

We are looking for a Handyperson Service Coordinator to oversee the Handyperson Service and be responsible for all aspects of facilities management at our premises in Kensal Green.

Role: Handyperson Service Coordinator

Salary: £18,000 per annum (FTE £30,000) 

Hours: 21 hours per week

Responsible to: Chief Executive Officer

Based at: Elders Voice offices in Kensal Green

Overview of role:

Handyperson Service

• Undertake all administrative tasks relating to the effective and efficient running of the Handyperson Service with meticulous attention to detail and record keeping.
• Coordinate the handy team and provide supervision and support.
• Promote service within borough and maintain relationships with Brent Adult Social Care, healthcare bodies and other statutory & voluntary sector organisations.
• Work with CEO in developing and expanding service.

Facilities Management

• Oversee all contracts related to Health & Safety and building maintenance.
• Carry out inspection of premises and flag areas requiring maintenance and repair.
• Ensure premises meets government regulations, health & safety standards and energy efficiency requirements.

If you are passionate about working with older people and local communities, this could be your chance to join a team that's helping make ageing a wonderful and worthwhile journey. The ideal candidate will be self-motivated, a great multi-tasker and thrive at delivering first class services. This is an opportunity for you to put your stamp on a service and potentially develop it into something bigger! To find out more about the role and what it entails, please read the full job description and person specification.

Please apply by submitting your CV and a covering letter explaining why you are suitable for the role and how your previous experience is relevant to the person specification. We are not able to sponsor candidates for visas, so this role is not suitable for those who require sponsorship. Deadline: Friday 26th September. 

Interviews will be held on a rolling basis, so we advise you apply as soon as possible. We may close applications early, if we find a suitable candidate.

We're looking for a Content Writer to research, structure and write user-centred content for Tearfund's channels. This includes Tearfund's website, email, advertising, social media and print channels. We value effective collaboration at Tearfund, so you won't be working in isolation. Instead, you will collaborate with Marketing, UX Design, Graphic Design and Subject Matter Experts to create user-centred content that helps raise income to support Tearfund's work around the world. You'll be familiar with using evidence and data to write and optimise content, as well as running workshops to map user journeys and review content as part of the content production process.

Our successful candidate will have:

• Proven track record of high quality copywriting and/or significant editorial experience
• A clear understanding of content design best practice
• Experience using data and insights to write user-centred content and user journey maps
• Confidence running workshops and championing content design best practice
• Excellent interpersonal, verbal and written communication skills

Poverty is not God's plan. You are. We believe that we all play a part in ending extreme poverty and using our God-given skills to make a difference.

Do your skills, experience and passion match the above? Then we'd love to hear from you!

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

Hybrid Working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager.  As part of this, you will be required to attend the Teddington office in person twice a month.

Contract Type: Please note this is a full time, 1 year fixed term contract. However, We also support flexible working and welcome part-time applicants (minimum 3 days per week / 0.6 FTE).

All applicants must be committed to Tearfund's Christian beliefs.

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

Harris Hill is looking for an interim Fundraising Assistant to support a national cancer charity for 2 months, starting ASAP, with 2dpw in the office and 3 from home.

Key tasks and duties

Communicate with supporters via email, offer tips for their fundraising, get to know them and build rapport.

Update records on our fundraising database.

Place orders for fundraising materials.

Respond to supporter queries 

Any other duties that are within the scope and remit of the role and as agreed with your manager.

Ideally, you would have previous experience of working in a fundraising team, supporter care, or similar.

If you are interested in this opportunity and would like to find out more, please get apply for more details.

Are you organised, detail-focused, and passionate about making a difference?

Join the Race Equality Foundation, a national charity working to tackle racism and improve the lives of Black, Asian, and ethnically minoritised communities. We produce cutting-edge research, influence policy, and deliver innovative programmes that create real change.

We are looking for someone who wants to use their developing administrative and research skills to tackle racism and inequality. Organised, methodical and curious, you will support the research and policy related work of the Race Equality Foundation.

From organising interviews and roundtable discussions, to facilitating online and in person meetings, and ensuring high quality record keeping and data management; you will be crucial to the Foundation’s work in exploring the persistence of racial inequalities and their consequences and developing solutions.

Key to the way we work are both intersectionality and participatory approaches that centre the voices of those with lived experience, and you will facilitate this in the projects you work on. You will support our dissemination activities to a range of audiences, and our relationships with stakeholders, including central and local government and our voluntary and community sector partners.

This is a fantastic opportunity to develop your skills and be part of a collaborative, supportive team committed to tackling racial inequality.

Why work with us?
At the Race Equality Foundation, you’ll join a passionate team that values inclusion and wellbeing. We offer:

• Generous annual leave – 25 days rising to 31 after five years, plus bank holidays

• Above-statutory employer pension contributions

• Employee Assistance Scheme (EAS) for health and wellbeing support

• Ongoing training and development opportunities

• A friendly, flexible, and collaborative working environment

How to apply
Apply via our online recruitment portal, submitting your application form and supporting statement.

Closing date: Wednesday 24th September 2025 5pm
Interview date: Friday 3rd October 2025

Job title: Senior Supporter Engagement Officer

Responsible to: Fundraising Operations Manager

Salary: £30,900 FTE pro rata (£20,085 actual)

Hours of work: Part time (0.65FTE/22.75 hours per week). Exact days/times to be agreed upon appointment. We consider flexible working requests

Annual leave: 30 days with 8 additional Bank Holidays pro rata

Location: Remote - location is flexible with option to be home based anywhere in the UK. Hybrid/office based also available (head office is in Bristol)

Closing date: 15th September - midday

About Action for ME

Action for ME is the only charity in the UK providing support, including healthcare, to people of all ages affected by ME. The charity was founded by Sue Finlay in 1987 and since then has been taking holistic approach so we can make an impact on multiple fronts - from amplifying the voices of people affected by ME in Government and leading on breakthrough research, to providing "lifeline" support and unique healthcare services on a daily basis.

Myalgic Encephalomyelitis (ME), sometimes referred to and diagnosed as Chronic Fatigue Syndrome (CFS), is a chronic, fluctuating disease, causing symptoms such as post-exertional malaise (PEM), sleep problems, problems with thinking and memory (brain fog), pain and crushing fatigue. There are an estimated 1.3 million people living with ME or ME-like symptoms, including PEM, in the UK alone.

Even in its so-called mildest form, ME can have a significant impact on an individual’s life, and not just on their health. A lack of understanding and awareness about ME means patients can experience disbelief, and even discrimination, from friends, family, health and social care professionals, employers and teachers.

For the first time there is an increased awareness of post viral illness because of the Covid -19 pandemic. After decades of neglect this offers Action for ME an opportunity to accelerate our work for people with ME in a way we have never been able to do before. The intent of everything we do is to pursue positive impact for the lives, rights, and futures of people affected by ME.

Job purpose

This role will deliver an exceptional supporter experience to our donors, building and maintaining strong relationships with our supporters. Working closely with other members of the fundraising and communications teams, you will deliver our supporter journey, maintain regular communication with donors and be an integral part of our fundraising campaigns and appeals.

Key duties

• Work with the Fundraising Operations Manager to deliver our supporter journey, engaging current and prospective donors with our work and giving them an excellent experience of supporting Action for ME.
• Be responsible for creating the methods that ensure each supporter relationship is maximised, increasing retention rates for a growing supporter base. As such you will be required to engage with supporters so that they feel valued, and relationships can be developed further for the benefit of the charity.
• Lead on thanking donors, including making phone calls to donors as part of stewardship.
• Work closely with the Fundraising Operations Manager and the team to support the growth of income streams, including but not limited to, individual giving, Gift Aid, legacies, trading, community fundraising and membership.
• Work with the communications team on the delivery of digital communications, including social media and e-communications for a diverse range of audiences.
• Play a key role in fundraising appeals and campaigns including our yearly Big Give Christmas Challenge, Summer Appeal, Thanking Campaign and any other fundraising initiative or project as directed by the Fundraising Operations Manager or Director of Fundraising.
• Ensure excellent supporter care and maintenance of accurate database records.
• Create inspiring donor communications, including stories and impact from our wider work (support & healthcare services, research and policy work)
• Work closely with the Philanthropy Manager to identify potential major donors.
• Develop innovative and creative ways of widening our supporter base and increasing donations.

Other duties

• To attend and contribute constructively to team meetings and other meetings as required.
• Supervise fundraising volunteers as required.
• Occasional attendance at fundraising events.
• To positively promote the work and activities of Action for ME at all times.
• To contribute to the team’s overall strategy, ongoing workplan and annual planning.
• To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Fundraising Operations Manager, Director of Fundraising or the Chief Executive.
• Act as an advocate for the Charity and its work.

Person specification

Experience and knowledge

• Minimum 2 years previous fundraising experience
• Demonstrable skills in stewarding supporters and donors.
• Experience using Microsoft Excel for work, including basic excel functions, basic formulas and list tools.
• Experience of using a CRM database, preferably Raiser’s Edge
• Proven experience of effective donor stewardship approaches

Skills and Behaviours

• Excellent written and verbal communication skills including creating engaging donor communications
• Ability to work methodically, managing and prioritising a varied workload.
• Ability to use own initiative, work independently and to work well in a remote team.
• An understanding of data protection including UK GDPR related to fundraising
• An understanding of ME, the impact on people affected by it and associated current political, health, policy and social issues (desirable).

Attitudes and values

• Enthusiasm
• Integrity
• Resilient

Key competencies

• Effective communicator
• Results driven
• Attention to detail

Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems. 

This is an exciting new role for an experienced mental health professional who has experience of providing support to and working with clients with mild, moderate and severe mental health issues. You will provide Client Support for all services, including effective, in depth triage of clients, identification of client risk including escalation and support to clients. The successful candidate will provide support to all services, including building up and developing a bank of volunteers and (volunteer coordination) including general administrative support, as well as changes in service delivery. 

Client Support duties include:

• Support client enquiries by using in depth mental health skills to triage effectively
• Ensure appropriate and timely responses and assistance to clients by drawing on mental health training and experience.
• To use social prescription methodology, mental health experience and mental health triaging experience to most effectively signpost and refer (internally or externally) clients, on the phone and possibly via walk in (should we move to that type of provision)
• To liaise, (on behalf of clients), with services and service managers where clients get in touch for enquiries, changes or updates.
• Contribute to the development of a safe welcoming environment
• Provide support for clients when they may be experiencing emotional distress.

Service support duties include:

• Working with the Therapy Services Co-ordinator to provide service support, liaising with relevant staff where there are changes to client appointments or staff rotas and keeping rotas up to date
• Utilising and updating the client database/s for client enquiries, client information and changes to services
• Working with service managers to ensure homogeny of client referral information and processes
• Supporting clients and services by keeping an up to date understanding and log of internal services

Volunteer Co-ordination duties include:

• Building up and developing a bank of volunteers for services in order to develop new service models to expand our capacity to reach more people
• Recruiting and inducting new volunteers and working with / liaising with service managers to ensure they are matched with the right opportunities

Please see the attached job description, which includes all duties and skills required.

This is a part-time position, 21 hours per week covering the service between 9-5 Monday to Wednesday. 

£27,000 FTE / Actual salary based on 21 hours per week £16,200 per year. 

The role is based at Enfield Mind office at 275 Fore Street, N9 0PD.