Database Services Officer Jobs in Chelsea, Greater London
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Corporate Partnerships Account Manager
FTE £32000 - £35000, 25hrs pw PR, flexible and hybrid, plus opportunities for ongoing L&D and training for sector related qualifications
About Us
The Upper Room (TUR) works with a wide range of financially and socially disadvantaged groups including homeless people, people with long-term mental health conditions, asylum-seekers, refugees and ex-offenders – helping them to improve their lives and become productive members of society. Central to our offering is our UR4Meals service, providing free, home-cooked food to people who cannot afford to provide for themselves. We are also very proud of our UR4Driving programme, which supports people recently out of prison with free driving lessons in exchange for community volunteering. Gaining a driving licence greatly enhances their future employability prospects and helps break the cycle of re-offending. Additionally, our UR4Jobs project focusses on both client wellbeing and breaking down the many barriers to employment faced by disadvantaged people every day.
The role
Is an exciting new edition to the TUR team, created to capitalise on the fact that the number of businesses in our catchment area is 45000+, but we’re not trying to talk to all of them, just target a few – ideally by gaining referrals and recommendations. So the job is to proactively find those local businesses happy to talk to us, understand what they might be looking for by partnering with a charity, share our brilliant story along with the business case (which is strong) for them to get involved with us in some way. We have made an excellent start, we already have a small number of great corporate partners, and this job is about taking it all on to the next level. As you would expect the role is about creating contacts, networking, maximising the face-to-face time with prospective partners and where possible gaining referrals. And, ultimately this is all because, the bigger our portfolio of corporate partners all feeling great about their involvement with us, the more able we are to raise the funds we need to keep up with an ever-increasing demand for our services.
About You
You live within - or know well, West/Central London, you probably need a job with some working flexibility and want to have genuine belief in the product or service you’re talking about. You have a CV that demonstrates solid experience in a comparable role in a ‘business-to-business’ environment, a role - the success of which, is dependent on the levels of energy and proactivity you provide. This could be in another charity, CIC or other Non-Profit organisation. However, if you have a solid B2B background and want to explore a change of direction you are also very welcome to apply. You are comfortable and confident with working autonomously, you can articulate and ‘bring to life’ your story through your presentation skills. You also need great listening skills so you can build a picture of what each new corporate partner is looking to achieve by signing up to our cause. You have used Microsoft suite products before – including PowerPoint.
If this is you, please send you CV (max 2-3 pages please) and a covering letter (just a one-pager please) to our CEO telling us why you thin you are a fit for this role
Making sure nobody, socially or financially excluded in West London goes without help, supporting those in need, enabling those with potential
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and efficient Customer Contact Centre Officer to join our Customer service team located at our Head Office moving to Caledonian Road this year.
£25,600.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Job Overview:
To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries.
Working Patterns are Monday- Friday 9am to 5pm
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- As a member of the Customer Call Centre be the first point of contact for customers and staff throughout the organisation on all enquiries
- Deal with enquiries on Housing Management, Maintenance and Customer Support
- Receive and action maintenance requests for owned, managed or leased properties
- Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure
- Data entry into IT systems and databases for reporting and performance indicators
- Support of administration functions within the team
Key Responsibilities:
- To receive enquiries in all formats and be the first point of contact to resolve or action/escalate accordingly
- To resolve and provide information on initial rent, housing benefit and service charge enquiries
- To provide details on Look Ahead's Support function for customers or external agencies to include Support Worker or scheme contact details and referral process
- To log and transfer complaints in accordance with Look Ahead's procedure and policy
- Receive and action maintenance requests for owned, managed or leased properties to include responsive repairs, void/empty property repairs, insurance, rechargeable, planned, cyclical and servicing works. Monitoring the progress of works orders to including updating, varying, and completing work orders
- Data entry into IT systems and databases for reporting and performance indicators
- Provide support in the duties of the other administration roles within the team (including occasional reception cover)
- To ensure that all duties are carried out in accordance with policy and procedures
- To maintain files either in paper and electronic format to include all correspondence, certificates and documentation
- To produce correspondence or documentation to be sent internally or externally
- Attend internal and external meetings or forums to promote Property Services and Look Ahead
- Any other duties relevant within the team as and when required
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Approachable and open behaviour. Works as part of a group or team
- A strong approach and commitment to providing an excellent customer service
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Demonstrates significant confidence and high levels of self-esteem
- Is respectful, articulate, and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can doattitude
What you'll bring:
Essential:
- Educated as a minimum to GCSE English and Maths or equivalent
- IT literate and can use Microsoft software packages and housing management systems
- Customer service skills especially verbal
- At least two years experience in working in a call centre, property and/or customer services environment
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Senior Committees Officer
£42,646 pa plus excellent benefits
Aldgate, London
35 hours per week
As Senior Committees Officer, you can manage a small team to support effective member engagement through committee secretariat services. This will suit you if have managed or supervised a team. This could be an opportunity if you are looking to move into formal management.
You will have experience of managing committee governance and support to enable efficiencies in administration processes. Such efficiencies will link to development of a new CRM.
Your focus on quality and detail will be coupled with an ability to proactively plan and prioritise a busy workload. You have a flexible approach to deliver the best outcome for members in a sensitive, confidential, and supportive manner. You enjoy working on your own initiative, can motivate and influence others.
The College is a professional membership organisation dedicated to the advancement of the science and practice of pathology. There are currently approximately 12,000 members, all of whom are pathologists based in hospitals, universities and laboratories in the UK and overseas. The College’s main tasks are to set and maintain training standards for doctors and scientists, to advice on the appointment of consultant pathologists, to ensure the membership is kept up to date with current practice through the continuing professional development scheme, and to promote the latest developments in pathology by holding scientific meetings.
The College’s mission is to promote excellence in the practice of pathology and to be responsible for maintaining standards through training, assessments, examinations and professional development.
We offer attractive staff benefits including 25 days annual leave (pro rata) rising with length of service, an employee discount scheme, and season tickets, as well as a cycle to work scheme. The College values diversity, welcoming applications from all members of society. We offer a mix of remote (home) and office working, with hybrid working arrangements currently in place.
Closing date: 10am, 20 May 2024.
The client requests no contact from agencies or media sales.
We are inviting applications for an Events Officer, to start as soon as notice period allows.
The events programme of the Institute is essential to our public profile. Rooted in the work programmes that the research team are working on, events are opportunities for us to discuss the themes of our work with other experts and senior decision-makers, and to communicate our messages to the media and wider public. All our events, whether in-person, hybrid or entirely online, are produced to a very high standard and often include high-profile speakers and audiences. Our Events Officers work with colleagues across the Institute to deliver our range of public events, roundtables, workshops and conferences.
As part of the events team, within the wider communications team and reporting to the Head of Events, you will:
- Support the design and co-ordination of the Institute’s programme of public and private events, including panel discussions, conferences, receptions, workshops and roundtables.
- Manage all logistics and marketing for timely, professional event organisation and delivery.
- Help prepare for and deliver Institute events outside of London, including our party conference programme.
- Share management of the busy events email inbox and deal with internal and external event enquiries.
For full details, including a more detailed job description and a person specification, please read our job application pack.
This role could suit people with a wide range of different experiences. If you are interested in applying but are not sure you have all the skills or experience we are looking for, please do so and give us the opportunity to consider you as a candidate.
The IfG is committed to supporting greater diversity and inclusion within our workforce, and to fostering an environment in which everyone feels welcome, supported and valued. We welcome applications from anyone who is interested in government and how to make it more effective, and particularly encourage applications from candidates who belong to groups currently underrepresented in the think-tank sector. This includes but is not limited to Black, Asian and ethnically diverse candidates, disabled candidates, and candidates from low-income backgrounds.
The Institute for Government is the UK’s leading independent think tank working to make government more effective.
The client requests no contact from agencies or media sales.
The deadline for applications is Sunday 9th June 2024.
Location: London, United Kingdom
Location type: Hybrid
Reporting to: Chair, Consortium for Street Children Board
Annual salary: £64K GBP
Contract type: Permanent
Working hours: Part-time (32 hours)
Candidate level: CEO
Background
The Consortium for Street Children (CSC) is the only global organisation dedicated solely to achieving positive change for street children worldwide, working with 200+ members in 111 countries. With 30 years’ experience and a global network, CSC has unparalleled knowledge and expertise on street children, their lives, and the solutions to the problems they face. Together with its members and partners, CSC advocates for the rights of street children from the streets to the corridors of power. It works to transform children’s lives on the streets through strengthening street social work practice, while also working with States and communities so that they meet their legal obligations to street-connected children as set out in the UN Convention on the Rights of the Child (CRC) and the authoritative guidance provided in the CRC General Comment 21.
CSC is dedicated to ensuring that global policy commitments are translated into local action, leading to sustainable positive change for children in street situations. CSC is regarded as an expert in the sector and is judged to ‘punch above its weight’ relative to its size.
Purpose of role
CSC is seeking to recruit a new CEO who will lead, empower, and mobilise the organisation and its support to its network members, whilst securing sustainable funding and investment so CSC can deliver its mission. The CEO will be supported by a passionate and talented team of staff, an experienced Senior Management Team, and a fully supportive, engaged, and inspired Board of Trustees.
Primary responsibilities
The job holder will have the following key responsibilities:
Strategic planning and priority setting
· Provide leadership and guidance in the delivery of CSC’s 2024-2029 Strategy, defining priorities to secure sustainable funding and implement the organisation’s goals.
Resource mobilisation and sustainability
- As ‘chief fundraiser’ for the organisation, take the lead in strengthening the organisation’s fundraising strategy and income generation. Be actively involved in working with the staff team to bring in new income (restricted and unrestricted) by conceptualising the presentation of programme, advocacy, policy, and research work and developing customised approaches to donors. Ensure sustainable and diverse sources of income in the face of the current challenging fundraising environment.
- Work with our Development Board and other Trustees to engage with philanthropic and corporate foundations and high net worth individuals globally, attracting new donors and continuing to grow the organisation’s partnership base and international networks.
- Develop and maintain strong positive relationships with donors (United Nations agencies, foundations, multi-laterals, bi-laterals, corporate sector, and individuals) and partners to cultivate support for CSC through appropriate presence and communication.
Building CSC’s profile
- Protect and further strengthen CSC’s external brand, profile, and credibility as a thought leader in the field of child rights and child protection in relation to street connected children.
- Act as a champion and advocate for the organisation by representing the work of CSC and its positions at the highest levels externally and across the political spectrum and globally, including with the United Nations entities and agencies, regional bodies, national governments, and partners.
- Act as CSC’s key spokesperson publicly by writing, speaking and social media posting on issues related to the rights of street connected children.
- Support the ongoing development and implementation of a communication strategy to raise the profile of CSC as the global major leader on issues related to street connected children.
- Oversee clear, targeted, engaging, and inspirational communications on all platforms, targeted at segmented audiences (funders and potential funders, influencers, decision makers, potential allies, and network members) in line with CSC’s core values and positions.
Organisation and programme management
- Manage the work of CSC to ensure an effective organisation that is operating in line with its vision, aim and objectives.
- Ensure supportive staff development and good practice to maintain a positive working environment with regular performance appraisals and professional development plans.
- Work in partnership with the experienced programme staff in delivering the programme strategy. Provide supportive guidance to the team, including robust programme planning, measurement and evaluation, and reporting processes. Support the team in conceptualising the programmes to achieve new and sustainable funding.
Finance and operations
- Oversee and ensure CSC’s fiscal soundness and strength, effective operational and financial management, consolidating financial stability, efficiency, and impact.
- Oversee monthly management accounts, carefully balancing restricted donor funding and project delivery with a balanced budget for unrestricted funded activity.
- Ensure proper financial and procurement procedures are adhered to, in order to meet the highest standards of international donors, UK auditors and the UK Charity Commission.
- Oversee processes to ensure strong negotiations and contracting of all our restricted funded projects, including robust due diligence processes for our subgrantees and donor compliance with respect to cost recovery and other requirements.
Governance
- Establish and maintain a strong working relationship with the Board.
- Ensure the Board is fully supported in carrying out its role and responsibilities and that CSC is fully compliant with UK Charity Commission guidelines, Fundraising Regulator, and good practice for non-profits.
- Ensure the preparation and presentation of an annual workplan and budget for review and approval by the Board and present periodic updates of their implementation as well as of the overall financial status of the organisation.
- Work with the independent Board of Directors in the USA, providing information and assistance so that they can fulfil their potential at establishing a solid funding and advocacy base in the US for our mutual global aim of ensuring the respect, protection, and fulfilment of the rights of street children.
Profile
Experience and skillset
- A senior and experienced people leader, with a significant and demonstrable track record in an NGO or public body, of successfully building and maintaining high performing teams and a culture of equality, diversity, and inclusion.
- Strong financial acumen with experience of income generation.
- A proven record in the cultivation of donors and success in raising funds in the child rights or human rights sector, including from foundations, bilaterals, multilaterals, corporates, and high-net-worth-individuals.
- Demonstrated experience and success in global partnership building, convening stakeholders with diverse cultural backgrounds and driving an organisation to act as a catalyst for social change.
- A skilled influencer with strong communication (oral and written) and ambassadorial skills.
- Experience of effective advocacy with both internal and external audiences.
- Demonstrable knowledge and credibility as a leader, particularly in the field of children’s services, child rights and/or child protection.
Personal attributes
- A commitment to children’s rights and a passion for CSC’s mission and the drive to deliver its strategy and ensure that CSC is sustainable long-term.
- The personal integrity, authority, and credibility to command wide respect and confidence, both internally and externally.
- A collaborative, consensual, leadership style, with the ability to motivate and drive an organisation to deliver outcomes.
Terms and conditions
Diversity and inclusion
CSC is committed to having varied perspectives and welcoming all forms of diversity. It knows that this will bring power to its purpose and ensure its work has the impact desired. CSC therefore actively encourages a diverse range of candidates to apply for roles, thus ensuring its work reflects a range of different cultures, approaches, and thinking styles including but not limited to diversity in age, ethnicity, gender identity and sexual orientation, life experience, physical and mental ability.
The deadline for application is Sunday 9th June 2024
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Daryl Upsall International actively promotes equality, diversity, and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation
Type of role: Full time, permanent
Annual Salary:£28,000 to £31,000 (depending on location and relevant experience)
Holidays:25 days per year and up to 5 discretionary efficiency days
Location: London, Victoria or Manchester Ancoats
Working Hours & Pattern: 40 hours per week. Monday to Friday, 9am to 5pm (flexible)
Start date: As soon as practicable
Welcome to Ada!
We are the National College for Digital Skills, established in 2016 as the first new Further Education College in England since 1993. Our mission is: to educate and empower the next generation of diverse digital talent, and our values of Rigour, Resilience, Creativity, Curiosity and Collaboration sit at the heart of what we do and how we go about our work. We seek to harness tech as a positive tool for social mobility and improve the gender and ethnic diversity of the tech workforce.
We are a small, specialist college with c.500 students and apprentices on roll at present but with plans now well underway to grow to 850+ learners by December 2025 across our two fantastic new city centre hub campuses in London (Pimlico) and Manchester (Ancoats).
We stand apart from other Colleges due to:
- The quality of teaching, learning and assessment of computer science and related subjects
- Our fantastic progression outcomes for our learners
- The breadth and depth of our industry partnerships
- Our focus on outreach and learner diversity, especially those from more disadvantaged backgrounds
- Our high support, high expectations culture for staff and learners
We received ‘Good’, with Outstanding features, in our first Ofsted inspection in October 2018 and again in March 2023.
Job Purpose
The post holder will work cross-functionally to provide front-line administrative and transactional systems support to the People team and the Finance team. Within the HR/People elements of the role, the focus will be on day-to-day systems and process queries, recruitment, HR system support to Ada’s staff, compliance and general HR administration. This will require the post holder to have strong communication skills, strong attention to detail, and have the ability to manage and prioritise their workload.
To be successful in the role the post holder will:
- Have excellent organisation skills with the ability to structure processes and set up efficient systems to support Ada’s continued growth;
- Be consistent and accurate and have a keen eye for detail;
- Have experience in and be committed to following careful procedures to protect the sensitive personal data involved in this role;
- Have excellent numerical skills and good knowledge of Excel;
- Learn quickly, be adaptable, flexible and able to work in the ever-changing context of a growing organisation;
- Be able to take the initiative and demonstrate a creative problem-solving approach;
- Have well-developed interpersonal skills, working well independently and as part of a small team, and collaborating well with colleagues in person and remotely.
Role Responsibilities:
Finance Support: 60%
Support the Assistant Finance Manager in updating the Purchase Ledger:
- Ensure that purchase requisitions are received and processed on the accounting system in a timely manner,
- Ensure that all expenditure is recorded against the relevant nominal code and cost account, and that the correct VAT code is used,
- Ensure all suppliers’ invoices are attached to purchase requisitions on ApprovalMax
- Prepare mid and end of the month BACS payment run and ensure that suppliers are paid within payment terms,
- Receive and check all statements from suppliers,
- Investigate and action any issues that arise with regards to creditors,
- Regular review and maintenance of the outstanding purchase order and goods received notes report,
Support the Assistant Finance Manager in updating the Sales ledger:
- Ensure that all income is recorded against the relevant nominal code and cost account and that the correct VAT code is used,
- Ensure that all requests for sales invoices are processed and sent to debtors promptly,
- Ensure that all requests for sales invoices are monitored and chased so that the prompt payment is received
Petty Cash:
- Ensure that the disbursement of the funds, keeping records of those disbursements and requesting replenishment of the fund is done accordingly to the Petty Cash Policy;
- Ensure that the reconciliation of the business petty cash transactions is done on the bi-weekly basis in the Xero finance system.
Other finance duties:
- Support Assistant Finance Manager in preparation of the pay runs;
- Monitoring finance account inbox and dealing with staff, students and supplier queries to ensure they are quickly and properly resolved;
- Support staff in following the financial policies and procedures, such as: filling out charge card tracker, purchase orders, setting up new supplier;
- Support the Finance team in setting up a Fixed Asset Register and making sure it is kept up to date on a regular basis;
- Support the Finance Team with any other queries that may arise.
HR Support:
Recruitment
- To work with the HR Manager to draft adverts for posts being advertised, ensuring that they are well-written and engaging.
- To obtain quotes for advertising on various job boards and recruitment media channels in a timely and accurate fashion ensuring the best possible exposure for vacancies
- To coordinate interview/selection logistics including room bookings, diary management, scheduling and preparation of relevant materials and sending invites to candidates
- To support the HR Manager with the administration processes around onboarding and offboarding of staff including consultants, mentors, volunteers and governors.
Inbox Management & Staff queries
- To manage the recruitment inbox, responding to candidate and hiring manager queries in a timely manner
- To work with the HR Manager to manage the HR inbox, responding to staff enquiries in a timely manner recognising that some correspondence will be highly confidential and/or sensitive in nature.
Systems & Compliance
- To be the main point of contact for all HR system queries and to action all first-level system transactions, escalating more complex transactions to the Head of People & Talent or the HR Manager.
- To send out reference requests for all shortlisted candidates, chasing responses and passing on to the relevant line manager
- To maintain spreadsheets and trackers to ensure all relevant HR information is collected and collated (eg vacancies, DBS and other pre-employment checks, probationary periods, performance management, exit interviews.)
- To create and maintain electronic copies of personnel files
- To support with the updating of the Single Central Record for all staff, volunteers, consultants, agency workers and governors
- Under the direction of the Head of People, issue relevant letters to staff in relation to Employee Relations (ER) matters ensuring that timelines are strictly followed, meetings arranged, notes/minutes taken and all paperwork, including checklists, is fully completed.
- To support the People team with all HR policies, processes and projects as required.
General Administration
- To provide accurate data for Education and Skills Funding Agency (ESFA) in monthly data returns,
- Liaising with CIVICA support team to seek advice on better use of MIS (REMS),
- Acquire data from primary and secondary sources and update database system REMS,
- Keeping up to date with the latest ESFA funding rules and regulations.
Additional duties:
- Undertake confidential shredding and filling,
- Coordination Support for the Finance or People/HR elements of staff on-site events
Person Specification
- Previous Officer/Administrator experience and used to working with limited supervision ideally in a Human Resources field.
- Ability to undertake administrative tasks and development of effective office systems and procedures
- Ability to use information technology for,word processing, spreadsheets and databases and excellent typing skills
- Ability to pick up new applications and software quickly
- Ability to work under pressure in a constantly changing and demanding environment
- Excellent written communication skills
- Excellent communication and interpersonal skills
- Excellent organisational and time management skills
- A good understanding of equal opportunities issues as they affect our stakeholders
- Strong stakeholder management, working with individuals across an organisation
- Aligned with the values of the College in their approach to their work.
- Perform duties with the highest level of confidentiality and have a strong sense of integrity
Other Requirements:
- Passion for working with young people and adults to help improve their life chances
- A commitment to on-going personal development
- A willingness to work flexibly and where necessary outside of normal working hours
- Suitable to work with young people and vulnerable adults in accordance with Government guidelines for safeguarding.
Variation to this Job Description
This is a description of the job as it is at present, and is current at date of issue. The duties and responsibilities described above are not exhaustive and additional assignments, duties or responsibilities may be required of this position. The job description will be reviewed and updated as necessary to ensure that appropriate revisions are incorporated, and that it relates to the job to be performed.
Safeguarding
We are committed to safeguarding and promoting the welfare of students and young people and we expect all staff to share this commitment. Any job offer will be conditional on various, appropriate, pre-employment checks including a satisfactory Enhanced Disclosure & Barring Service (DBS) check and Barred List Check, having the legal right to work in the UK and having satisfactory overseas criminal records checks, if deemed necessary, and supportive references.
Equal opportunities
Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:
- To provide and promote equality of opportunity in all areas of its work and activity;
- To recognise and develop the diversity of skills and talent within its current and potential community;
- To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;
- To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;
- To promote good relations between individuals from different groups.
Applicants with disabilities
Ada. National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please write to us.
How to apply for the role
Please submit your CV and a supporting cover letter outlining your interest in the role and the relevant experience you have in the subject field please write “Application for Finance and HR Officer” followed by your name.
Closing date for applications: Monday 20 May 2024 at 09.00
The client requests no contact from agencies or media sales.
Joining New Horizon Youth Centre as a Grants Officer means not only stepping into a role of significant impact but also becoming part of an organisation deeply rooted in long-term, strong relationships with our funders. Last year, an impressive 43% of our income came through trusts and foundations, a testament to the trust and credibility we've built over the years. Last year, we surpassed expectations by raising £4 million with just three members of staff, showcasing our dedication and effectiveness in fundraising. This year, our sights are set even higher, with a target of £4.7 million. As part of our investment to achieve this ambitious goal, we're seeking a passionate and driven individual to join our Fundraising Team. Working from our bustling day centre, you'll be at the heart of our operations, staying connected to the profound impact of our organisation firsthand. This closeness to our frontline services ensures that you'll witness the tangible difference your fundraising efforts make in the lives of young people every day, making New Horizon Youth Centre an exceptional place to fundraise. If you're seeking not just a job, but a deeply fulfilling experience where your work directly transforms lives, then New Horizon Youth Centre is for you.
Salary: £31,200 - £34,736
Application Closing Date: 10am, 19/05/2024
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Purpose
Money Minded is a new service designed to support adults (18 years and over) in Ealing, Hammersmith & Fulham, Hounslow. This role offers an exciting opportunity to collaborate closely with the West London NHS Mental Health Teams, operating within the tri-borough area.
The service provides support with welfare benefits, accessing debt support, housing and well-being. The role of the Mental Health Information and Advice Officer will be to provide advice, guidance and customer representation to tri-borough residents living with Mental Health difficulties. Advice issues may include housing, welfare benefits, council tax, accessing debt support, signposting etc.
The successful candidate will deliver support to enquirers and manage a caseload of individuals, as agreed with the Service Manager. In addition to advice casework, the Mental Health Information and Advice Officer will also be expected to assist onboarding referrals to the service, as and when needed.
The successful candidate will work closely with the West London NHS Mental Health teams and project volunteers, ensuring adherence to the Advice Quality Standard framework (AQS) and Mind's policies and procedures.
Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed, prior to undertaking unsupervised client work.
You can download a PDF of the full job description for this role at the bottom of the page.
Place of Work
The Mental Health Information and Advice Officer will be required to work within the West London NHS Mental Health team offices.
Key Responsibilities
- Deliver support to enquirers and manage a caseload of individuals as agreed with the service manager
- Deliver monthly wellbeing peer support groups/workshops
- Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf
- Provide housing advice
- Link in with specialist debt and money support agencies
- Provide information on employment opportunities and training support for clients
- Signpost to other relevant services in the boroughs, or further afield
Person Specification
Knowledge & Experience
- Substantial experience of delivering advice in a similar position, preferably to individuals with Mental Health needs
- Knowledge and understanding of Mental Health problems and how they are impacted by social issues
- Experience of delivering advice, information and customer representation
- Experience of managing complex cases
- Experience of working with multiple agencies
- Experience of delivering desired outcomes in a timely manner
- Up to date knowledge and experience of safeguarding adults
- Understanding of the importance of monitoring and evaluation, and the ability to keep records
Skills & Attributes
- Relevant and up to date knowledge of welfare benefits, housing and social care
- Facilitate and deliver peer support groups for longer term improved wellbeing
- Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
- Excellent listening skills
- Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports)
- Ability to liaise with a range of people – customers with support needs, carers, and a range of different professionals
- Ability to remain calm in challenging situations and reinforce boundaries
- Ability to support people to manage difficult feelings, and communicate their needs effectively
- Strong organisation and administrative skills
- Flexibility in overall approach to work
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
Post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
We are now looking for a Member Engagement Officer to assist a lively and talented team with all areas of Remember a Charity’s membership administration, in addition to supporting the marketing and partnerships workstreams.
This is a unique opportunity not only to help grow charitable giving, but to also work closely with those member charities (close to 200) who rely on gifts in Wills to continue their vital work.
Key Accountabilities
· To maintain and update records on Remember A Charity’s CRM database and E-Comms mailing lists for charities, legal supporters and partner organisations. To run CRM reports as required.
· To assist with the onboarding of new joiner charities and legal sector supporters.
· To use the website content management system (CMS) to build member charity and legal sector supporter online profiles; and to make any amends to these profiles and other website pages as required.
· To manage the central In-Box and respond to all enquiries or signpost to the relevant team member.
· To co-ordinate the programme of rolling annual membership renewal and new-joiner invoicing, including credit control of all invoices.
· To prepare monthly engagement report collating key activity metrics for members and legal sector supporters
· To assist with online and in person member, prospect and legal sector supporter events, including creating registration links, managing attendee information on the CRM and other events preparation and follow-up required.
· Representing Remember A Charity at key charity and legal sector exhibitions when required.
· To capture minutes from all key meetings.
· Diary management when required.
About You
To be considered for this role, you will need:
Experience & Skills
· Computer Literacy, i.e. Word, Excel, PowerPoint and databases;
· Knowledge of charities or membership organisations;
· Experience working in a customer facing environment or dealing with a wide range of stakeholders.
Attributes
· Excellent organisational and communication skills, including an ability to work with a minimum of supervision and prioritise workload;
· Attention to detail;
· Ability to identify and implement improvements in processes;
· Positive outlook and tenacity;
· Ability to keep calm under pressure and manage stress effectively by prioritising and working efficiently.
· Willingness to support and engage in ensuring the CIOF is a safe and inclusive place to workIf you would like to discuss access requirements or have any questions about the role please contact us directly.
Reflecting our Values
· Honesty, transparency, and accountability: we will be straightforward and clear about the decisions we make and their impact, explaining our rationale and objectives, seeking feedback and views from you.
· Putting our members first: our work and priorities will be guided through consultation and engagement with our members to embed it in their needs and priorities, and ensure it has their interests and values at heart.
· Fair, and inclusive: we will proactively engage you to ensure our work supports all staff and is delivered in an inclusive way for all.
· Respectful: of your views and listen to what you tell us. Not everyone has the same priorities, but all are deserving of respect and consideration.
· Proud and ambitious of you, your work, and the difference you make.
Circumstances
Able to work outside office hours on occasions to attend events.
The Chartered Institute and Remember a Charity are proud to be an equal opportunity employer committed to a diverse and inclusive workplace where we can all be ourselves and succeed on merit. We particularly welcome applications from those who are significantly underrepresented in our sector, such as disabled people and individuals from Black, Asian and Minority Ethnic communities.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Us
Inspire is a charity based in East London. We inspire children and young people across London and beyond, using data to understand the barriers they face and connecting them with a range of employers and opportunities to open doors to their success.
We have over 30 years of experience in delivering high quality services and programmes to children, young people, schools, local authorities and employers. Working alongside our large network of employer volunteers, our programmes inspire and support children and young people to create a positive future for themselves in their journey from the classroom to workplace. We provide them with independent careers guidance, high aspirations and strong employability skills.
The Opportunity
An excellent opportunity has arisen for a reliable, conscientious and self-motivated individual to join the Inspire Management Information (MI) team as an MI Data Systems Manager.
Inspire provides a full MI service to the nine local authorities that make up the London East sub-region and we work in close partnership with wider London local authorities, career companies and other national partners to support the needs of young people through the intelligent use of management information. We have a reputation for providing insightful and informative data analysis to meet local and national requirements, always ensuring the highest standards of data integrity and security.
Key responsibilities of the MI Data Systems Manager include:
- Supporting the Deputy Director and Senior Systems Manager to develop, implement and manage the MI service.
- Monitoring of data integrity and quality within the database.
- Preparing the submission of mandatory management information to the Department for Education within set deadlines and to national standards.
- Supporting a MI helpline to users of the system.
- Interrogation of the database to conduct analysis and create reports.
- Developing and delivering training in the use of the database.
- Managing a team member.
- Taking lead responsibility for the production, analysis and presentation of MI reports.
- Maintaining a high level of understanding of all national requirements relating to the service.
- Contributing to effective teamwork and information sharing
Benefits
29 days annual leave plus bank holidays
3 volunteering days per year
Family friendly policies
Hybrid working arrangements
If you have the skills and desire to join our team, please see our job description and person specification for further details about the role.
How to Apply
If you wish to apply for this role, please provide your CV and include a covering letter outlining why you are suitable for the role, clearly addressing the requirements of the person specification.
Interviews will include a skills based test.
Closing date
Interviews will be held on a rolling basis. We will review applications as we receive them and aim to appoint as soon as we meet the right person. We reserve the right to close the application process early if we find a suitable candidate.
Unfortunately, due to the number of applications we receive we are unable to contact unsuccessful applicants.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are seeking a motivated and organised Business Support Officer to join our dedicated team. This role is essential in ensuring the smooth running of our operations and supporting our mission to positively impact lives through water based activities.
Key Responsibilities:
· Administrative Support: Assist with day to day administrative tasks, including data entry, document management and correspondence.
· Financial Record Keeping: Maintain accurate financial records, process invoices, and assist with budget tracking.
· Event Coordination: Help organise and coordinate vents, workshops, and activities.
· Stakeholders Communication: Liaise with donors, volunteers, and participants to foster positive relationships.
· Office Management: Manage office supplies, equipment, and facilities to ensure a productive work environment.
· Report Preparation: Assist in the preparation of reports, and presentations.
· General Support: Provide support to various departments and team members as needed and carry out any other reasonable tasks as required by the Outreach and Relationship Manager.
Qualifications:
· Previous administrative or office support experience
· Strong organisational and multitasking skills
· Proficiency in Microsoft Office
· Excellent communication and interpersonal skills
· A passion for our charity's mission and values.
A chance to make a meaningful impact on the lives of disadvantaged individuals
The AHOY Centre's mission is to use watersports as a medium for transforming lives, providing opportunities for personal development, and education.
The client requests no contact from agencies or media sales.
We are looking for a motivated, creative, and organised Engagement and Communications Officer to join our team. This role is a unique opportunity for someone with a passion for building a fairer legal system through impactful events, engaging member outreach, and powerful communications. Working alongside the Director of Development and the Head of Communications, this role will work across teams to maintain and strengthen engagement through events, communications and corporate outreach. You will play an integral role in communicating our work as widely as possible and improving and increasing engagement with our supporters, including our members, donors and corporate partners.
The Engagement and Communications Officer will work to maximise income and support for JUSTICE through events (approximately 45% of the role), communications (approximately 30% of the role) and membership (approximately 25% of the role). They will report to the Director of Development and Head of Communications.
We want someone who can learn and grow in this role so if you don’t have every skill listed but are organised, motivated, and interested in our work then we want to hear from you.
The JUSTICE team currently work in a hybrid manner. Staff members have access to office space in London, however, attendance is currently optional. Our staff enjoy flexible working conditions, 27 days annual leave, plus the week between Christmas and the New Year, 8% employer pension contribution and access to an Employee Assistance Programme.
The application form and candidate pack are below. The candidate pack includes more information about this role including the person specification, the organisation and more details on how to apply.
The deadline for applications is 11pm on Sunday 19 May 2024. Please mark your email with ‘Engagement and Communications Officer’ in the subject line.
Interviews will be held on Monday 3 June 2024. Candidates will be required to complete a test as part of the interview process.
JUSTICE is an equal opportunities employer. We encourage applications from people of all backgrounds, but particularly welcome applications from individuals from marginalised groups, those with lived experience of the justice system, as well as those underrepresented in the legal professional including women, people of colour, trans and non-binary people, and disabled people.
Please note that we will not respond to any enquiries from recruitment agencies.
The client requests no contact from agencies or media sales.
Whether it’s our pilots, fire crew or charity team, every member of our workforce has a vital part in providing London with our service. London’s Air Ambulance Charity offers a hybrid way of working with central London offices, continuous professional development, wellbeing packages and family friendly employment policies.
This is an exciting time to join London’s Air Ambulance Charity. We are in the midst of the largest appeal in our history aiming to raise £15 million by Autumn 2024 to replace our two helicopters, and at the end of the year we will be launching our new 15-year strategy which will set the direction for the service until our 50th anniversary.
Who are we looking for?
You will be a determined and passionate individual who wants to make a real difference to critically injured patients in London. You will have experience in developing and delivering robust supporter engagement, acquisition and retention campaigns.
The purpose of the Senior Direct Marketing Officer’s role is to deliver and evolve the acquisition and retention strategy, inspiring the people of London to become long-term supporters of the Charity.
Working closely with the Senior Direct Marketing Manager, you will manage campaign activity, from briefing through to execution, as well as identifying opportunities for improvement within the programme, particularly with regards to retention and delivery of the supporter journey.
You will be responsible for multi-channel donor acquisition, retention, upgrade and cross-sell campaigns across digital channels, print, telephone and provide occasional support to our successful Face to Face programme. You will take ownership of the delivery of our supporter journey for our regular donors, cash, lottery and raffle players – with huge scope to make a big impact in this area.
The role is offered on a full time, permanent basis. Although the post is based at Mansell Street, LAA offers a hybrid working arrangement.
We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Title: Senior Policy and Public Affairs Officer
Reports to: Policy Manager
Line reports: None
Contract terms: Full time
Salary: £36,065-£37,013
Location: London-based, with hybrid working
The Royal College of Ophthalmologists is a membership organisation and the voice of the profession, with over 4,000 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.
Job purpose
Part of the Communications and Engagement department, the Senior Policy and Public Affairs Officer is responsible for developing and implementing strategic policy initiatives and engaging with key stakeholders to advance our policy priorities across the four UK nations. Working with colleagues, members and external stakeholders, you will deliver high quality analysis and research, produce evidence-based policy positions and outputs, and employ effective public affairs approaches to influence change on behalf of our members.
Main responsibilities
Strategic planning and reporting
- Contribute to developing, implementing and evaluating policy and public affairs (PPA) strategies, campaigns and plans aligned to member priorities and our wider strategic aims.
- Lead and manage the delivery of specific PPA workstreams, working in partnership with other organisations as needed.
- Monitor and report on performance against organisational and departmental objectives.
Policy development
- Monitor and analyse the external policy, political and parliamentary landscape across the four UK nations to identify influencing opportunities and relevant developments – summarising these for internal audiences.
- Contribute to the design and analysis of member surveys, drafting reports and presenting findings to inform the College’s policy agenda.
- Work with colleagues to research and draft evidence-based policy positions, consultation responses and briefings for politicians, civil servants, NHS and other key decision makers.
- Maintain an accurate evidence library of data and information to support the development of policy.
- Provide policy-related support to relevant committees to enable their effective contribution to the College’s work, including ensuring agreed actions are implemented.
Public affairs
- Build new and strengthen existing relationships with policymakers, government officials, clinicians and other relevant stakeholders across the four UK nations to advance the College’s policy objectives and maintain a thought leadership position within the eye health sector.
- Draft briefings and presentations to support events and senior-level meetings with politicians, civil servants, NHS and other key decision makers.
- Arrange and represent (as appropriate) the College at events, conferences and external stakeholder meetings.
- Build and maintain the College’s stakeholder database, tracking progress and advising on how to engage with different stakeholders.
Communications
- Work closely with the communications team to support the delivery of communications strategies and plans, ensuring the accuracy of policy information contained in College outputs and contributing to our press activities, member magazine, newsletters and website as required.
- Draft, implement and evaluate the impact of strategic engagement plans for policy publications.
- Support the communication of College policy positions internally, including by proposing lines to take for inclusion in our messaging house and assisting in briefing colleagues and volunteers – including the Chief Executive and President – on these.
To undertake other duties as required
- Undertake any other reasonable duties as required by the College.
- Working outside normal hours and/or overnight stays may be necessary to support the delivery of key organisational events.
How to apply
Please submit your CV (maximum two pages) and a covering letter (maximum one page). The cover letter must explain what makes you suitable for the role. Please use the job description for reference.
Interviews will be held at our office in Euston, the week commencing 3 June 2024. Please indicate if you are likely to need any reasonable adjustments to successfully complete this interview.
Applicants must already have the right to work within the UK without restriction. Only shortlisted candidates will be contacted.
The closing date for applications is 27 May 2024.
The client requests no contact from agencies or media sales.
Join the team at Haven House Children’s Hospice
Haven House Children’s Hospice supports hundreds of families, looking after children and young people who have life-limiting or life-threatening conditions. Our mission is to provide the highest quality palliative and holistic care services to children and their families in our local communities. Since the hospice began it has gone from strength to strength both in terms of the care we provide to children and families as well as the close bonds we have developed and nurtured with individuals and organisations in our community who are inspired by our work.
This is a great time to join the team at Haven House, our Community & Events team are working on a new strategy to increase income and engagement with our local community. This new and exciting role will give the successful candidate the opportunity to work across our community and event income lines, taking responsibility for raising income from a wide variety of supporters. We’re looking for an individual who can hit the ground running, complimenting a team that proactively develops and drives our community and events portfolio.
At Haven House the focus within the Income Generation and Marketing Team is to put the supporter and donor at the centre of everything we do, ensuring they feel inspired by our work and the children and families we support; engaged and committed to our cause and ultimately make a commitment to do something amazing.
The person who gets this amazing job will need to have lots of energy and be full of ideas as we want someone who will bring fresh ideas into the mix and the personal drive to execute them. We want someone to join us who loves being part of a hardworking and collaborative team.
If this role sounds right for you and you have the right skills and experience, please download the job description and apply by returning the application form to the Resourcing Team.
Benefits
As an employee you will be entitled to the following range of benefits:
· Hybrid office/home arrangement
· 27 days' annual leave
· Pension scheme (company matches contribution up to 7%)
· Free onsite parking
· Employee Assistance Programme
· Eye care voucher scheme
· Cycle to work scheme
If you are a potential candidate who would like to have an informal chat with someone about the role before applying, please email the HR department and someone will come back to you.
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
Closing date: 16 May 2024
Interview: 20 May 2024
Please note, we reserve the right to interview on a rolling basis so this role may close before the above date if we find a successful candidate.
The client requests no contact from agencies or media sales.