Dignity in Dying is offering a fantastic opportunity to work for the UK's leading campaign for assisted dying for terminally ill, mentally competent adults. We are looking for a Database Support Officer who will use their administrative and customer service skills to ensure an excellent end-to-end service is provided to members and donors of Dignity in Dying, and our sister charity Compassion in Dying. This role is ideal for anyone wanting to use their database experience to take their next (or first) step into campaigning and the not for profit sector. If you're passionate about choice at the end of life, this could be the role for you! 

The Database Support Officer will provide administrative support to both the Fundraising and Marketing, and Finance teams by processing and recording donations accurately and efficiently on both organisations’ databases (Raiser’s Edge), providing excellent customer service to supporters, providing accurate data for direct mail and audits purposes, and liaising on technical support for the database.

Key Responsibilities

Processing donations

• Process all incoming donations made by cash and cheque
• Enter onto the database all donations made by cash, cheque, and credit card
• Enter onto the database all donations to Compassion in Dying made by CAF and Just Giving
• Using bank statements provided by the Administration and Finance Support Officer, enter onto the database all standing orders and legacies
• Process all online donations received through Stripe and PayPal on spreadsheets provided by the Administration and Finance Support Officer
• Process other supporter data from third parties onto the database e.g. legacy pledgers from our Free Will suppliers
• With the Administration and Finance Support Officer, process Gift Aid claims for Compassion in Dying

Membership/donor programme

• Ensure members and donors are thanked - demonstrating how donors and members are valued, and promoting recruitment and retention
• Enter new Dignity in Dying members onto the database and work with the Administration and Finance Support Officer to ensure all new members receive their membership pack
• Process Dignity in Dying membership renewals and send out regular renewal reminders by email and hybrid mail
• Act as the main point of contact for membership queries from Dignity in Dying members by phone, email, and mail

Technical database support

• Prepare data selections for direct mail e.g. appeals and Campaign newsletters
• Run reports on the Raiser’s Edge as required
• Work with the Finance Manager and Administration and Finance Support Officer to ensure that all necessary data is prepared in time for annual audits
• Induct new staff not familiar with the Raiser’s Edge on the database’s functions that are relevant to their role
• Act as the main point of contact for IT support related to the database, for suppliers such as Blackbaud and Sys Group
• Clean data between both organisations’ databases, ensuring data is as up-to-date as possible
• Make sure data is stored in compliance with General Data Protection Regulation (GDPR)

Person Specification

Experience

• Experience of working with the Raiser’s Edge database
• Experience of administrative and customer focused work in a fast-moving environment
• Experience of dealing with enquiries from members of the public

Knowledge

• Excellent IT skills including a comprehensive knowledge of the Microsoft Office suite of programs
• Knowledge of different functions and abilities of the Raiser’s Edge database
• Knowledge of administrative systems and procedures

Skills and Abilities

• Ability to plan, organise and prioritise own work to deal with conflicting priorities and ensure deadlines and objectives are met
• Excellent attention to detail
• Good verbal and written communications skills, including the ability to respond to enquiries politely and sensitively
• Excellent customer service skills
• Good interpersonal skills including the ability to work co-operatively and effectively with others as a member of a team

Values

• Commitment to Dignity in Dying’s vision and mission.
• Commitment to Compassion in Dying’s vision and mission.

I am happy to be working with an amazing end of life charity in search of a Raisers Edge Database Support Officer. This role is to ensure an excellent end-to-end service is provided to members and donors to the charity, reflecting how the organisation values their supporters.
The Database Support Officer will provide administrative support to both the Fundraising and Marketing, and Finance teams by processing and recording donations accurately and efficiently on both organisations' databases (Raiser's Edge), providing excellent customer service to supporters, providing accurate data for direct mail and audits purposes, and liaising on technical support for the database.

Key Responsibilities Processing donations:
Process all incoming donations made by cash and cheque
Enter onto the database all donations made by cash, cheque, and credit card
Enter onto the database all donations
Using bank statements provided by the Administration and Finance Assistant, enter onto the database all standing orders and legacies
Process new Direct Debits and ensure that members/donors receive confirmation
Process amendments and cancellations to existing Direct Debits and ensure members/donors are informed accordingly
With the Administration and Finance Assistant, process Gift Aid claims

Membership/donor programme:
Ensure members and donors are thanked - demonstrating how donors and members are valued, and promoting recruitment and retention
Enter new members onto the database and work with the Administration and Finance Assistant to ensure all new members receive their membership pack
Process membership renewals and send out regular renewal reminders by email and hybrid mail
Act as the main point of contact for membership queries from members by phone, email, and mail
Technical database support:
Prepare data selections for direct mail e.g. appeals and Campaign newsletters
Run reports on the Raiser's Edge as required
Work with the Finance Manager and Administration and Finance Assistant to ensure that all necessary data is prepared in time for annual audits
Clean data between both organisations' databases, ensuring data is as up-to-date as possible
Making sure data is stored in compliance with General Data Protection Regulation (GDPR)
If you have the above skills and experience and are immediately available, please apply online today!

Fixed-term contract to 31 March 2022, with potential extension to permanent, pending funding confirmation.

Do you want to use data-driven approaches to bring change to people’s lives? Enjoy meeting new people, helping them and teaching them new skills? Want to gain new experiences in the diverse and developing homelessness sector?

We have an exciting opportunity for you to work with data to help thousands of rough sleepers get the help they need. We are looking for a new Database Support Officer (known internally as a CHAIN Support Officer) to bring their enthusiasm, technical and communication skills to our fast paced environment, which nurtures future development opportunities.

If any of those sound like you then we would love to hear from you!

About the role

CHAIN – the Combined Homelessness Information Network – is a multi-agency database for rough sleeping services in London. It plays a central role in the work of street outreach teams, allowing them to share information with each other and ensuring their clients get the right support. CHAIN was instrumental in coordinating the effort to help hundreds of people into accommodation during the Everyone In scheme in 2020. It is one of the world’s most comprehensive systems of its kind, and is used for developing London and UK-wide rough sleeping strategy and policy.

The Support Officer role involves working collaboratively with a large range of different users and quickly understanding their needs. This dynamic role requires a flexible skillset, responsiveness and a willingness to learn.

As a Support Officer you will:

• Run the busy CHAIN Helpdesk service, fielding a wide range of enquiries and support requests
• Be a point of contact for various outreach services and local authorities across London, completing bespoke reports on request and keeping on top of developments in the wider sector
• Facilitate training sessions, inducting new workers into the context of the system, data protection, and providing hands on training on how to use CHAIN
• Ensure that the information in CHAIN is reliable and accurate by investigating the data and cleaning it
• Produce useful, accurate reports and statistics, including the quarterly and annual CHAIN reports
• Participate in the ongoing development and improvement of the system

About you

The ideal candidate will combine a genuine enthusiasm for helping others and continuously improving services with great attention to detail and problem-solving skills. You’ll have a high level of skill in Excel and some understanding of managing databases. We’ll provide lots of support to develop your skills in using Access/SQL and Salesforce, data protection policies and your understanding of the work of the sector.  

This is an exciting time to become a Support Officer for CHAIN, as we carry out some major upgrades to the system and adapt to new ways of working. Initially home-based, once regulations allow this role is likely to involve working in our Tower Hill office at least three days per week, facilitating in-person group training and visiting rough sleeping services across London.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 28 June

Interview and assessments on: 7 and 8 July, to take place via video call

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

All We Can is looking for someone who shares our commitment to helping people living in some of the world’s poorest communities by ending the suffering caused by inequity and injustice.

The ideal candidate will be a good team player with an eye for details and a love for data, and ideally with some level of experience and a willingness to always improve their skills, specifically in Raiser’s Edge. Supporting the team by ensuring data from multiple sources is organised and recorded, accurately and in a timely manner, this role is vital to ensuring an excellent experience for All We Can’s supporters. In addition, this role will help generate queries, reports and analysis of our data. Could this be the opportunity for you?

Have a look at the job description in our job pack on our website and see if this is the job you have been looking for.  If it is, we’d love to hear from you.  Please complete the application form and return it to us by Friday 25th June, 2021, 12:00 pm.

Salary: £35k per annum

Term of appointment: 6 Month contract – with possible extension.

N.B.: You must have the right to live and work in the UK to be considered for this role.

About All We Can:

All We Can is an international development and emergency relief organisation. It helps find solutions to poverty by engaging with local people and organisations.

All We Can is the Methodist development and relief agency and an integral part of the Methodist Church in Britain’s response to international development and relief with its vision, priorities and values grounded in Christian principles.

Application Instructions:

Applications should be sent by email and must be received no later than midday on Friday 25th June, 2021. Interviews will be held on Monday 5th July, 2021.

Applications will be reviewed on an on-going basis and interviews of strong candidates may be conducted before the advertised date. Early applications are strongly recommended.

Your application should be on the application form downloadable from the All We Can website 

Note: We do not accept CV’s or other documentation, the All We Can application form must be completed for you to be considered for the job. The appointment is subject to a Disclosure and Barring check, please see application form for full details. We do not wish to be contacted by recruitment agencies. All We Can is the operating name of the Methodist Relief and Development Fund, a charity registered in England and Wales, number 291691

Chelsea and Westminster Hospital NHS Foundation Trust is one of the top performing hospital trusts in the UK. Across two hospital sites and twelve clinics we provide care to a community of over one million people.

The Trust is the 4th largest A&E provider in the UK, treating over 300,000 patients each year. We are one of the largest maternity providers in the country, delivering over 10,000 babies per annum. In addition to these core services we also house many specialisms including a world-renowned Burns Service providing care support for London and the South East and a world-renowned HIV and sexual health programme which has been at the forefront of the global fight against HIV/AIDS for over 30 years.

CW+ is the official charity of Chelsea and Westminster Hospital NHS Foundation Trust. Our generous supporters and partners enable us to:

• Build and enhance clinical facilities to create an outstanding healing environment for patients and staff
• Deliver a unique art and design programme to transform the experience and wellbeing of our patients
• Invest in health innovation to deliver exceptional patient care.

The Role

We are looking for an experienced database professional to oversee all aspects of database administration, to support (primarily) the fundraising team and help us maximise donor support and stewardship. Over the next few months, we will be migrating over to a new database (Donorfy) so initially there will be some work required to support this.

Main responsibilities include:

• Creating records, logging donations and generating thank you letters
• Maintaining records to ensure they are accurate and consistent and compatible with GDPR
• Working with database software to find ways to store, organise and manage data
• Reviewing, developing and improving current processes and systems to ensure optimum use of the database
• Creating templates, campaigns and imports
• Producing bespoke reports for the fundraising team and Chief Executive on fundraising metrics
• Designing database procedures and putting them into operation
• Running regular data checks and cleans to maintain healthy data
• Making structural changes to the database
• Importing and exporting supporter data to and from the database
• Providing supporting materials for events, meetings and other projects as required
• Supporting the fundraising team to track the progress of fundraising relationships using Donorfy.

Person Specification

The successful candidate will have the following skills and experience:

• A proven track record of collecting data from various sources, analysing findings and presenting them clearly
• Excellent attention to detail
• Experience in using databases at an advanced level (complex query and report writing, task management)
• Experience of working with teams and departments to maximise results
• Able to work on their own as needed/self-sufficient
• Fully proficient in MS Word and Excel
• Good working knowledge of GDPR
• Highly organised with the ability to prioritise work and meet deadlines
• Able to work under pressure with a high degree of personal initiative
• An active interest in people, social and current affairs and the business world
• Enthusiasm and willingness to contribute to the work of CW+ fundraising objectives.
• Experience of using Donorfy
• Experience of working in a fundraising/medical or arts environment
• High level of IT literacy.

Key Terms and Benefits

• Hours: 22.5 per week (this can be split as three whole days or 5 half days)
• Pension: employer contribution of 8%
• Holiday entitlement: 25 days leave per annum plus statutory holidays (pro rata)
• Probationary period: 6 months.

Mothers’ Union is a Christian membership organisation with 4 million members in 83 countries and our members have been empowering communities to combat poverty, speak up for social justice and improve wellbeing of those around them for more than 140 years.

Family and community are at the heart of all we do, ensuring any change is relevant and lasting. We are proud that through our 4 million members acting as volunteers we are able to understand and support in the region of 1 million people each year, giving them the skills and knowledge to transform their own lives for the better. Founded by the social activist Mary Sumner in the 19th century who championed change, particularly in matters relating to women and family life, this continues to be part of our DNA. Our Christian values further underpin this commitment to working towards a world that ensures everyone is able to live life in all its fullness and our inclusive approach ensures we work with people of all faiths and none.

The Fundraising, Communications and Retail Team

The Team is responsible for fundraising for the charitable work of Mothers’ Union and for communicating our work internally and externally in various formats and media platforms, resourcing dioceses and building membership. It has 3 areas of responsibility:

• Fundraising – community, individual giving and trusts and statutory funding and
• Communications – print and social media, Events, PR and Publications, including production of our magazine “Connected”.
• Retail – Manage the Mothers’ Union online retail offering.

Main Responsibilities

Membership Care and Income Processing

• Be the first point of contact for all donor and membership enquiries by phone, letter or email and responding to these in a timely manner.
• Manage and develop the Central membership programme, including renewal, engagement and events.
• To record and acknowledge all fundraising income received from various sources (cheques, cash, online giving).
• To manage content and reporting of the online giving platforms.
• To brief internal stakeholders on upcoming activity to ensure consistency of call handling and messaging.

Data and Database use

• To work alongside the Database Manager to maintain the data architecture and quality of the database at all times.
• Support and train (online and in person) regional volunteer data co-ordinators.
• To work with the Individual Giving and Partnership manager to track the supporter and member journeys, providing analysis and feedback from the database.
• To undertake data research as required and compile and maintain appropriate lists and databases of information/contacts.
• Support the Database Manage with our Fundraising Regulatory memberships and processes; including data protection for Fundraising.

General

• To manage the bookings diary for Mothers’ Union’s displays and banners.
• To manage membership and anniversary card requests.
• Provide admin support to the Head of Fundraising, Communications and Retail around team and membership meetings.
• Be proactive in keeping up to date with developments affecting the role.
• To actively be involved in any projects undertaken by the team and contribute as required or directed by the Head of Fundraising, Communications and Retail.
• To work closely with colleagues as requested on various fundraising campaigns.
• To contribute to team meetings and organisational priorities.
• To carry out other reasonable duties as required.

Personal Characteristics and skills required

• Experience of working in a customer/supporter or membership role dealing with customers or donors via letter, email and over the phone.
• Experience of database administration and their use in marketing effectively to donors and members.
• Experience of working in an office managing a varied range of administrative tasks, including minute taking at meetings.
• High level of computer literacy- proficient in MS Office in particular Excel, Word, PowerPoint and Outlook.
• Excellent administrative and organisational skills – an ability to effectively manage workload and meet set deadlines.
• Flexible - able to work largely self-directed and use your own initiative.
• Attention to detail with the ability to work accurately and consistently in keeping with high professional standards.
• Excellent interpersonal skills – ability to engage with a wide range of people both through written and verbal communication.
• Team player- ability to work with others and contribute to the success of the Team.

Education or Qualifications required

Educated to ‘A’ level/higher or relevant administrative or IT qualifications or possess demonstrable significant administrative skills.

General

• The responsibilities in this post may be adapted or changed in line with the needs of Mothers’ Union. Other duties may be added or requested as a result.
• The responsibilities in this post will require the post holder to work within a team and cross functionally with other teams to achieve the objectives.
• Willingness to work very occasionally at the weekend/overnight stays away from home.

Work Location

This role is primarily based at our head office in Central London. However, due to the current restrictions on movement, home working option is temporarily made available. Mothers’ Union is looking at a hybrid working solution where staff will be required to work a minimum two days from office in the future. However, there will be occasions where staff will need to work from office for more than the 2 day minimum due to operational requirements at certain times.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via Charity Jobs.

The Cover Letter should clearly outline how your skills match the main responsibilities of the role.

Application Deadline

The closing date for applications is 18th June 2021. Due to the number of applications we receive, we may not be able to individually respond to each applicant. If we do not get in touch with you within 4 weeks from the application deadline, then unfortunately you have not been shortlisted for this position.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Background

Dementia UK’s fundraising has seen significant growth over the last five years, and this growth has continued in 2020-21 despite the Covid-19 pandemic. The Database Services team is integral to managing this growth and expansion of fundraising activities and ensuring effective processes and frameworks are in place for further growth in the near future.

Purpose of Job

We are looking for an experienced Database Manager to lead our Database Services team in our strategy to underpin and drive continued growth across a range of income streams. The fundraising teams at Dementia UK are continually innovating and creating new products and activities, particularly in digital areas since the Covid-19 pandemic. The Database Services team needs to be able to provide support to a diverse range of activities while offering guidance and advice to teams developing new initiatives.

You will manage the team in providing excellent data management, data selections, and in analysing and manipulating data in order to inform decisions on fundraising strategy and the overall supporter journey for Dementia UK. You will lead the team to achieve these organisational aims as well as their own personal development goals.

You will have significant experience in database management and will lead the department in adopting new processes and technological solutions to continually improve the charity’s use of data, delegating projects to your team as appropriate. You will work closely with your team, the Head of Supporter Care & Database Services, and other teams to lead projects to improve the management of our data in order to better support and drive fundraising growth and innovation across Dementia UK.

As part of our commitment to Equality, Diversity and Inclusion, we shortlist on the basis of responses to the application questions only. Although we need a CV, it will not be used to shortlist and so candidates need to make sure they fully answer the questions. 

Interviews are due to take place w/c 21st June and w/c 28th June.

Job Title: Database Manager  

Hours: 35 hours per week

Salary: £45,000 - £47,000per annum 

Type of Employment: Permanent

Dept and Location: Fundraising Standards and Operations, Office - London (When restrictions allow)

Line Manager: Head of Fundraising Standards & Operations

Direct reports: Senior Database Executive (Data Analyst),  Senior Database Executive (CRM),                                              Database Executive & Data Selection Officer

We have a fantastic opportunity for an exceptional team leader to join us at Teenage Cancer Trust. With strong management experience, you will be able to lead the database team of 4, providing vital database management and insight to support our fundraising strategy.  

Managing, developing and maintaining the charity’s supporter CRM database (CARE) and related applications, you will be experienced in establishing processes, and training and developing the team so we can help the fundraising group deliver.

If this sounds like you, we would love to hear from you.  You can view the Job Description (add link) before coming back to this page to apply.  

Don’t forget to upload your CV and supporting statement that explains how you meet the criteria for the role.

How to Apply
Please apply by clicking the ‘apply ’button below. Don't forget to complete a supporting statement to accompany your CV which sets out how you meet the requirements of the role. 

Closing Date:                 Tuesday 22 June 2021 

1st stage interviews:    Week commencing 28th June 2021 

2nd stage interviews:Week commencing 05th July 2021

We are committed to working towards ensuring Teenage Cancer Trust is a diverse and inclusive place to work. We welcome applications from everyone regardless of race, age, gender, ethnicity, sexual orientation, faith or disability.

At Teenage Cancer Trust we're committed to delivering a service to teenagers and young adults with cancer that is embedded in safeguarding and safe working practice guidance.In line with our safeguarding approach this role is subject to a DBS check (Disclosure and Barring Service).

For information on how we collect, store and process personal data please refer to our privacy policy

Harris Hill are working exclusively with a wonderful international development charity. The Database Officer is responsible for supporting the charity's database operations, including ensuring all income received is accurately and promptly processed; helping to maintain the database to ensure data quality; assisting with data selections; and generally assisting Fundraising teams with their data requirements. There is great scope for developing wider skills and knowledge in assisting the database team with fundraising data selections and helping to shape policy and procedure. Please note this role is a 9-month FTC.

Key responsibilities

* Daily importing of donations and personal data from a range of sources, including external agencies and charity's websites, to Raiser's Edge using Import-o-Matic, RE imports, and occasional batch and manual entry.
* Working closely with the Database Manager and Finance team, reconciling gift income between Raiser's Edge and Microsoft Business Dynamics.
* Regular reconciliation of incoming gift and merchandise sales data from various suppliers and fulfilment house to ensure accuracy.
* Ensuring data quality and integrity is kept up to date and in compliance with GDPR and relevant legislations through regular queries and global changes.
* Updating GDPR compliant consent requests for mail, telephone, email and SMS communications.
* Ensuring Gift Aid declarations are recorded accurately and in compliance with HMRC regulations.
* Working with the Database Manager and team, developing and documenting up-to-date Operating Procedures for data entry, importing, and checking data.
* Working with the Senior Officers, creating data selections for fundraising and other purposes as required.

Person specification

* Working knowledge of data protection, charity law and fundraising regulations and good practices and GDPR.
* Proficiency in Microsoft Excel, basic working knowledge of Microsoft Access.
* Working knowledge of Mailchimp, and ideally its integration with Raisers Edge via Import-o-Matic Working knowledge of Blackbaud Merchant Services and other online giving portals.
* Working knowledge of financial software, especially Microsoft Business Dynamics.
* Experience of using the Raiser's Edge and Import-o-Matic database at an advanced level.
* Experience of income processing on Raiser's Edge.
* Experience of database administration.
* Experience of dealing with Gift Aid, including reconciliation and working on claims.
* Experience of dealing with external agencies such as mailing houses and data management companies.
* Experience working within a charity or not-for-profit environment.

Closing date : Monday 10th May

We're looking for an enthusiastic Database Officer with excellent organisational skills who is looking to take the next step in their data career. As part of the Data and Fundraising Operations Team this role would ideally suit someone already working in Raisers Edge but who’d like to broaden their skills and experience. 

The Organisation

The Royal Marsden Cancer Charity (RMCC) raises money solely to support The Royal Marsden, a world-leading cancer centre. Together with the hospital we ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world. From funding state-of-the-art equipment and ground-breaking research, to creating the very best patient environments, RMCC funds the development of new ways to improve the lives of people affected by cancer. Our recent emergency appeal raised over £2m to support hospital staff and patients through the Covid-19 pandemic.

The Role

This is an exciting opportunity for someone with experience working with Raisers Edge within a dynamic and fast-paced environment. In this role you will work with the team to problem solve, answer requests, train, and generally support colleagues across fundraising with their use of the database.

Main responsibilities include:

Database administration and support

• Advise and set up coding, structures and processes to reflect the database needs of Fundraising and Finance
• Carry out recoding and global changes to the database 
• Set up new users and maintain security groups
• Work with the team to develop and maintain procedural documentation 
• Provide user training

Managing Imports and Data Quality 

• Design and implement import routines with new data suppliers
• Work with colleagues in the Finance Team to reconcile income
• Set up and run database housekeeping procedures 

Data Outputs & Reporting

• Provide reporting and expertise to support the analysis of the campaigns using Raisers Edge, Faststats and Excel
• Develop simple data outputs and complex reports using “query” and “export” for fundraisers as required
• Develop and support use of dashboards for reporting

Person Specification

The essential criteria for this role are: 

• Experience of Raisers Edge for database administration 
• Experience of Raisers Edge Query, Mailing and Export for handling complex data requests
• Excellent organisational skills and attention to detail
• Strong team working and stakeholder support skills
• Ability to learn new systems and processes quickly and independently

Key Terms and Benefits

• Hours: 37.5 hours per week (We are currently working one day a week in the office. We are reviewing ongoing hybrid working arrangements)
• Pension: matched employer contribution of 4%
• Holiday entitlement: 27 days leave (plus bank holidays) 
• Probationary period: 6 months.

Application Instructions

To apply, please send us your CV with a covering letter summarising any relevant experience and why you are interested in working for us.
 

We are pleased to be working with a wonderful health charity to recruit their next Database Officer, this a varied and exciting role, in which you can develop your database skills. This is a unique position in the fact that our client is willing to train and develop their next employee and would consider candidates that have a small amount of data experience.

Main duties for the Database Officer:

Data administration and support to the team
Manage data imports
Run selections and queries
Develop dashboards
Maintain quality and integrity of the database
Provide detailed support and training to users

You will have:

Excellent communication skills
Ability to multitask and support staff
Database experience or a desire to develop in this area

If you would like to have an informal discussion, please call Chloe  on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

We have an opportunity for a Supporter Care and Database Officer to join our teamon a full time, permanent basis

About the role:

The Supporter Care and Database Officer will be The Passage’s dedicated supporter-facing representative, providing exceptional customer service to all donors and prospective supporters, and the fundraising lead for our Salesforce CRM.

Key responsibilities include:

• Ensure the highest levels of customer care
• Establish procedures and service level agreements for the banking and thanking of all donations and enquiries.
• Work with the Fundraising team to develop a personalised stewardship plan for individual supporters.
• Develop and oversee a new range of assets to communicate and engage with supporters.
• Oversee the management and processing of all off- and online donations.
• Oversee all Gift Aid processing, maximising the completion of declarations from donors
• Create and run all Fundraising reports and analysis.
• Supervise, support and train volunteers to ensure the efficient and smooth running of all aspects of supporter care.
• Support and attend fundraising events as required.

Our ideal candidate will have the following

Experience

• Donor-centric supporter care role at a charity.
• Working extensively with Fundraising CRM systems.
• Processing different types of payments.
• Setting up procedures and processing systems.
• Developing stewardship programmes.
• Running reports and analysing data.
• Working with Salesforce, ideally with Administrator certification. (Desirable)
• Managing volunteers. (Desirable)
• Managing Gift Aid. (Desirable)

Knowledge

• Interpersonal and communication skills
• Standards and procedures for payment card processing, electronic payments, banking and handling cash securely.
• Individual giving and/or other types of fundraising.
• Relevant regulations, legislation and professional codes of practice.
• IT literate, especially Excel, Word and Outlook.
• Educated to at least GCSE (mathematics and English) level or equivalent.

Closing date: 10am, 18 June 2021

Interview date:  30 June 2021

If you would like to join us in this role, please click ‘apply’ now

Job Purpose

The NABS database is a vital tool to help record service usage, communicate with clients and donors and implement fundraising activities.

The purpose of this role is to support the Senior Database Manager to ensure NABS data is continuously stored and processed securely, in line with GDPR requirements and is optimised through effective data architecture, cleansing and reporting.

Key Responsibilities & Accountabilities

Maintaining and ensuring continuous improvement of NABS data systems, processes and reporting.

• Complex database queries and reporting of information internally.
• Providing segmented data, building queries and exports to extract complex data as required.
• Involvement in ad-hoc projects that involve data or our database systems.
• Periodical data cleansing in line with data retention rules.
• Supporting the Senior Database Manager with GDPR compliance tasks and periodical GDPR reviews.
• Supporting the Senior Database Manger with information gathering to support the production of
• NABS data dashboards and stats reporting.
• Internal support with database inductions and support for new starters and database users across NABS.
• Administration support around policy information and documentation relating to database usage and guidance
• Helping to support NABS ambition to get everyone more comfortable with using data and communicating the benefits of data recording and safe storage.

Additional Role Requirements

• This role may require travel across London and on occasion, within the UK on planned basis.
• Some weekend or late evening work will be required for supporting NABS events and during busy periods, particularly in the run up to large scale events. NABS will endeavour to offer time off in lieu in accordance with its policies

External Guidance

• Dependent of requirement and need, this role will be supported with external direction, through mentoring or informal guidance.

Essential Skills & Experiences

• To have significant experience of Raisers’ Edge for data selection and or a similar database system for highly transferable skill set
• Experience of database maintenance and complex queries
• To have significant experience of data manipulation and reporting
• Experience of cleansing data for continued compliance and security
• Proficient in using Office software
• A commitment to working within NABS’ stated values

Desirable Skills & Experiences

• Experience using analytical tools such as Google Analytics
• Working knowledge or experience of the advertising and/or media industry
• A commitment to continuous learning and improvement

Eden Brown is pleased to be working with a fantastic health charity in London on their Database Manager post. This role offers a great salary, superb benefits and a huge 33 days annual leave excluding bank holidays.

They are looking for an experienced Database Manager to lead their Database Services team in their strategy to underpin and drive continued growth across a range of income streams. The fundraising teams at the charity are continually innovating and creating new products and activities, particularly in digital areas since the Covid-19 pandemic. The Database Services team needs to be able to provide support to a diverse range of activities while offering guidance and advice to teams developing new initiatives.

The Database Manager will manage the team in providing excellent data management, data selections, and in analysing and manipulating data in order to inform decisions on fundraising strategy and the overall supporter journey for the charity. You will also lead the team to achieve these organisational aims as well as their own personal development goals.

The successful applicant will have significant experience in database management and will lead the department in adopting new processes and technological solutions to continually improve the charity's use of data, delegating projects to your team as appropriate. You will work closely with your team, the Head of Supporter Care & Database Services, and other teams to lead projects to improve the management of our data in order to better support and drive fundraising growth and innovation across the organisation.

Eden Brown welcomes and encourages applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.