Key info:
Role: Caseworker
Salary: £28500
Location: all services are currently being offered remotely, via Zoom, however this is subject to change.When guidelines allow, the role will be predominantly office based (Tooting)
Hours: full-time (5 days / 35 hours a week)
Contract: 1 year initially
Salary and entitlements: £28500, plus pension contributions.
Responsible to: Head of Casework Services
Additional benefits:
CARAS offers 28 days’ annual leave per year. CARAS also pays into a workplace pension with employers’ contributions currently at 4%. We are a proud member of the Living Wage Foundation, ensuring that all employees at every level are remunerated fairly.
All front-line staff are offered monthly clinical supervision with a qualified and experienced psychologist, allowing for exploration within a confidential space of challenges that arise, and for mitigation of vicarious harm.
About the organisation
CARAS is a registered charity working with people in south London and beyond who have an asylum or refugee background. Our values are:
Kindness. CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents and interests.
Justice. CARAS will strive for social justice following a rights-based approach in all of our work and challenging instances when rights are not upheld in wider society.
Empowerment. CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes.
‘With’ not ‘for’. CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do.
CARAS is a thriving organisation with a highly motivated, friendly and experienced staff team, bolstered by the generous support of equally skilled volunteers and trustees who come from many walks of life. The successful candidate will be working with a range of stakeholders and will be able to input into work across the organisation, develop partnerships, welcome volunteers, and of course, be welcomed and supported by us all.
About Casework at CARAS
CARAS offers holistic support to refugees and people seeking asylum. Our casework forms part of the wrap-around support we offer to beneficiaries and is intended to complement our other services.
For many years, we have run face to face appointments and workshops to support beneficiaries to access the specialist advice they need, to make plans, and to work towards their own goals.
We have historically worked with a very local group, predominantly women, paying close attention to gendered experiences of migration.There is potential for significant change here due to the shift from face to face to online working; the changing local demographics which now mean that many more new arrivals are in our locality and changes to the employment prospects of refugees.We anticipate working with many more men than we ever have previously.
Our casework service for adult beneficiaries has been closed since February 2020.Since lockdown CARAS’ methods of engagement and the needs of our beneficiary group have changed dramatically.We are seeking a creative, motivated worker who has ideas for how to rebuild an important service that will welcome a wide range of refugees and asylum seekers, supporting them to access services online and, when possible, running new face-to-face appointments.
About the role
This role focuses on support for the adults who access CARAS’ other services.CARAS offers advocacy and casework with the aim that people who attend our groups can access support to address issues in a timely, supportive, informative and friendly manner.Our focus is on connecting people to opportunities, knowledge and services so they are able to access these and resolve their issues as independently as possible.One of our key drivers is to work with people to help them build the skills and knowledge they need to become independent. All of our casework therefore builds in opportunities for beneficiaries to make informed decisions, set their own goals, and ultimately manage on their own.
We are seeking to recruit a new case worker to work with us to maintain, develop and grow the project. The caseworker will take on a mix of direct work with beneficiaries and supervision and support of volunteers who work with beneficiaries, ensuring that beneficiaries have their casework needs met in a timely and professional manner.
The role sits within the casework team, which is currently made up of a Head of Service, a youth caseworker and a volunteer team. The adult caseworker will have a close working relationship with other CARAS departments, most notably the adult inclusion team and learning and development team. All of CARAS’ work is run with the support of a large team of volunteers.The caseworker will be responsible for building up and managing a small team of volunteers to work alongside them.
The main areas of work are access to education and employment, housing and homelessness, welfare and statutory entitlements, both physical and mental health services, asylum support and immigration signposting. We foresee digital inclusion becoming an important part of our work.
Our project is designed to complement local specialist provision by signposting to the most suitable support, clarifying and unpicking issues, writing clear referral letters, supporting people to prepare for external appointments and wherever possible sharing information as to how people can resolve issues themselves. We are OISC level 1 accredited.
We want an experienced worker with specialist knowledge of advice work with refugees and people seeking asylum.
Main activities:
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Work closely with the CARAS team ensure all adult beneficiaries are aware of and are able to access casework support
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Triage requests for casework support; manage a case load, sharing duties and delegating to volunteers where appropriate
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Offer holistic assessment to new beneficiaries
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Provide direct casework support to beneficiaries
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Make thorough referrals to specialist services and support beneficiaries to access them
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Follow-up each referral with the beneficiary and agency
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Maintain excellent case notes
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Support the recruitment, training and management of a trained volunteer team
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Research and remain up-to-date with specialist advocacy/advice services available
to beneficiaries
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Conduct the necessary outreach to build strong partnerships
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Participate in operational, strategic and trustee meetings as required
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Monitoring and evaluation of the project
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Contribute to grant reporting
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Share outcomes, trends and learning with the casework team and policy networks
as appropriate to influence wider strategic change
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Participate in the running of consultation and review for the development of the
project
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Ensure that all safeguarding concerns are reported to the safeguarding lead
Person specification
We are looking for a highly motivated individual who has a commitment to supporting empowerment through casework. The successful candidate will have excellent interpersonal and communication skills, including cultural sensitivity and the ability to quickly build positive relationships.
Essential
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A high level of written and spoken English
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At least three years experience of one-to-one advice work
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A good understanding of housing, welfare, utilities, debt, access to education and employment, asylum support and immigration with special attention given to the needs of refugees
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Experience of recruiting, training and supervising others
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Experience of working in, or in partnership with, the third sector
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Ability to problem-solve and research information
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Ability to word process, competence with common data management and video conferencing systems
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Ability to work online, and to support beneficiaries in this
Desirable
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Experience of working with refugee and asylum-seeking communities
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Experience of trauma-informed practice
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Experience of managing volunteers
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Experience of managing and developing projects
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Experience of developing and delivering training
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Knowledge of community languages, which include Tigrinya, Arabic, Somali, Pashtu, Farsi, Urdu
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OISC level 1 in Asylum and Protection
To apply, you will need to complete an application form. We do not accept CVs.
Closing date: midnight 27th October
Interviews will take place the week beginning 2nd November
WHAT WE DO
We have a range of group activities that support people of all ages to develop their English skills, access services and o... Read more
The client requests no contact from agencies or media sales.
Debt Free South West (previously known as Money Advice West) is the South West’s leading independent free debt advice partnership. Our skilled advisers help over 6,000 people facing debt and poverty issues each year since 2006.
The roles are employed by Talking Money, the lead organisation within the partnership. Talking Money is a Bristol-based money advice charity providing free, independent, specialist debt and benefits advice, and general money guidance, information, and support to local citizens. We have a strong track record of providing training and consultancy to local voluntary, statutory and private sector organisations.
Due to the COVID-19 outbreak, we anticipate a large increase in demand for debt advice, so we are recruiting 2 new FTE Technical Supervisors to support our partnership across the South West of England. This is a great opportunity for you to progress your career in an industry where you can make a real and positive difference to people’s lives.
The role would start on 4 January 2021 and for an initial fixed term to 30 November 2021.
These new and challenging roles are home based, working with advisers, clients and multiple agencies within our partnership with some travel to agencies in Bristol, Bath, Gloucester, Weston-super-Mare and Yeovil to advise and support clients on how to resolve all of their debt issues. Applicants should have a minimum of 2 years current or recent experience of providing debt advice.
Technical Supervisors will:
- Ensure delivery partners meet the service and delivery requirements as set out by the funder (MaPS)
- Provide day-to-day support to advisers and trainees as they provide debt advice to over-indebted clients that is accurate, effective and tailored to the client’s individual circumstances, in accordance with FCA regulations and guidance.
- Support and regularly audit delivery partner organisations, ensuring they are prepared for external reviews of their service in line with the quality requirements of the funder (MaPS)
- Undertake debt advice file reviews, interview observations and provide regular 1:1 supervision for feedback and training
- Support line managers in the development of advisers and the debt advice service
- Work with the Quality Manager and funder to monitor and improve the quality of debt advice within the partnership
Technical Supervisors will be expected to contribute to the team by:
- Working to an agreed work-plan
- Manage your own caseload whilst supporting advisers to manage theirs
- Being an active member of the partnership
- Complying with policies and procedures of Talking Money
CVs and covering letters are not accepted so please contact us for an application pack.
Closing date for applications is 11.59pm on 8th November 2020.
Interviews are planned for the week beginning 16th November 2020 and applicants should be available for a start date of 4th January 2021.
The client requests no contact from agencies or media sales.
RESPONSIBLE TO: Head of Advice Services
RESPONSIBLE FOR: Volunteers, paid generalist advisers
Citizens Advice Hounslow is a well-respected charity, operating in the London Borough of Hounslow. Thanks to our amazing team of staff and volunteers, we support over 8000 clients a year through our face to face, phone and digital services. However, in the current circumstances, we are mainly operating remotely.
We are seeking an Advice Supervisor or Caseworker with experience in a supervisory role to help our teams meet the growing volume of people looking for advice and support. In particular you will:
- support and supervise general advice and initial assessments by phone (Adviceline) and in person when services resume
- supervise volunteers and paid advisers’ work with clients at generalist level on the main enquiry areas (e.g. welfare benefits, debt, housing, employment)
- advise clients and deal with your own caseload
- ensure high quality of advice is maintained at all times
- take up and promote research & campaign work in accordance with the aims and principles of Citizens Advice
- carry out any other duties and admin tasks compatible with the role.
Interview date: 5th or 6th November 2020, TBC
We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.
We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Please note: we are unable to respond to applicants who have not been shortlisted. If you do not hear from us within 2 weeks from the closing date, it is likely that your application has not been successful. We reserve the right to close this vacancy early if we receive sufficient applications for the role, therefore if you are interested please submit your application as early as possible.
The Organisation
Citizens Advice Westminster is a values-based organisation that provides free, independent, confidential and impartial advice to residents in the local and surrounding areas; some of which are the most vulnerable in society. Our aim is to provide the advice people need for the challenges they may face, by ensuring individuals are well informed about the services that are available to them. Our services include advice across key areas such as benefits, debt, housing, employment and immigration. It is crucial to us that we work together to improve the policies and practices that affect people’s lives, and we believe that promoting a healthy work-life balance by supporting our employees ensures the best possible service is delivered to our service users.
The Opportunity
An opportunity has risen for a Generalist Casework Supervisor to join our offices in Paddington. We are looking for an experienced and proactive individual who is actively seeking the next challenge in their career path and who will play an integral part in moving our organisation forward. The post holder must be able to demonstrate extensive knowledge and experience of providing generalist advice and casework. The post holder will also be responsible for ensuring required standards of advice are provided to our service users. They will also play a key role in engaging with key stakeholders through attending meetings, delivering presentations and written reports.
The Ideal Candidate
The successful candidate will possess excellent communication and interpersonal skills, with the ability to deal appropriately with a cross section of people, including a diverse workforce and client base. Self-motivated, with strong IT skills, the post holder will be confident in leading a team, ensuring that team members are effectively supported and developed in order to build a cohesive and efficient team. A minimum of 3 years’ (full-time equivalent) post-qualification experience of providing good quality, in-depth advice and casework on the full range of generalist issues is essential, with the ability to share and contribute positively whilst having a flexible approach to service delivery.
What We Offer
In return, we offer an enhanced holiday entitlement, and subject to successful completion of a probation period, enhanced sick pay and an annual season ticket loan. We provide development opportunities and all employees have access to a free employee assistance service.
To apply, please download an Expression of Interest Form and Job Description / Person Specification via our website.
Closing Date: Monday 26th October 2020, 5:00pm
Assessments: Week commencing Monday 2nd November 2020
Interview Dates: Week commencing Monday 2nd November and 9th November 2020
If after submitting your expression of interest form you have not heard from us by the stated assessment date, please assume you have not been successful on this occasion.
Citizens Advice Westminster values diversity promotes equality and challenges discrimination. We encourage applications from all applicants who meet the person specification irrespective of age, religion, gender, sexual orientation, disability or race. Citizens Advice Westminster is a London Living Wage employer.
Debt Free South West (previously known as Money Advice West) is the South West’s leading independent free debt advice partnership. Our skilled advisers help over 6,000 people facing debt and poverty issues each year since 2006.
The role is employed by Talking Money, the lead organisation within the partnership. Talking Money is a Bristol-based money advice charity that provides free, independent, specialist debt and benefits advice, and general money guidance, information, and support to local citizens. We have a strong track record of providing training and consultancy to local voluntary, statutory and private sector organisations.
The role will start from 4 January 2021 and will be for an initial fixed term to 30 November 2021.
Due to the COVID-19 outbreak, Debt Free South West is expecting a large increase in demand for free debt advice and so Talking Money is recruiting 1 new 0.6 FTE Quality Co-ordinator to support our partners across the South West of England. This is a great opportunity for you to progress your career in an industry where you can make a real and positive difference to people’s lives.
This new and challenging role involves working closely with the Quality Manager and Technical Supervisors to regularly audit our partnership organisations and monitoring and reporting on the quality of debt advice they deliver to clients. Applicants should have a minimum of 3 years current or recent experience of providing debt advice.
This role is home based working with multiple agencies in Bristol, Bath, Gloucester, Weston-super-Mare and Yeovil with some travel to agencies and within the UK.
The Quality Co-ordinator will:
- Undertake debt advice file reviews to establish, monitor and improve the quality of debt advice to ensure delivery partners meet quality requirements as set out by the funder, (MaPS), in accordance with FCA regulations and guidance.
- Compile data and identify areas for technical improvement and training across the partnership
- Work collaboratively within the Debt Free South West partnership to identify and share good practice
- Work with the Quality Manager, Project Manager and funder to implement and monitor quality improvement initiatives within the partnership
The Quality Co-ordinator will be expected to contribute to the team by:
- Working to an agreed work-plan
- Work in collaboration with our funder and partner organisations locally and nationally
- Being an active member of the partnership
- Complying with policies and procedures of Talking Money
CVs and covering letters are not accepted so please contact us for an application pack.
Closing date for applications is 11.59pm on 8th November 2020.
Interviews are planned for the week beginning 16th November 2020 and applicants should be available for a start date of 4th January 2021.
RELIEF WORKERS, MULTIPLE ACCOMMODATION SERVICES ACROSS FRAMEWORK ORGANISATION (LINCOLNSHIRE, DERBYSHIRE & NOTTINGHAMSHIRE), ZERO HOUR CONTRACT, SALARY: £9.84 PER HOUR
Do you want to earn extra money without committing to a full time job or a fixed rota? Being a relief worker for Framework Housing Association would give you flexibility and the satisfaction of making a difference to the lives of homeless and vulnerable people in the East Midlands. The rate of pay is £9.84 per hour. An enhancement is paid between 22:00 hours and 7:00 hours. Our accommodation services are based in Nottingham City, Nottinghamshire, Long Eaton and Swadlincote in Derby, Lincoln and Lincolnshire.
We are looking for reliable and self-motivated candidates who have an understanding of the issues facing people affected by homelessness, and who can respond compassionately within appropriate boundaries. You will be contacted by the ‘out of hours’ service to cover shifts at short notice, usually evening, weekend and night shifts. You will be supported by a designated relief bank manager and will be fully inducted into services within the geographical area that you are able to work in. Framework support a diverse population with differing needs and provide an excellent experience of operating in a complex multi -agency environment. The flexibility of the role and the experienced gained is particularly useful to students with an interest in health and social care or social work. We welcome applications from those people who want to make a difference to people’s lives.
Framework offer training in core skills and more specialist subjects which increase the standard of support being delivered.
Closing date of advert is Wednesday 4th November 2020 (midday). Interviews are scheduled for week commencing 16th November.
For more information please contact Claire Windebank
We are a friendly and welcoming organisation and an Equal Opportunities Employer, Registered Charity No: 1060941.
97% of the workforce in a recent staff survey said they were proud to work for Framework.
Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application
CVs will not be accepted
NO AGENCIES PLEASE
Framework is a charity delivering housing, health, employment, support and care services to people with a diverse range of needs. Regardless of... Read more
The client requests no contact from agencies or media sales.
Community Development Worker (Male) – Men’s Mental Health
Hours: 37 (5 days) per week
Contract: 3 years (fixed term)
Salary : £21,757 - £23,800
Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and complex needs. Our goal is to inspire hope and deliver change for everybody and every community we work with.
The Men’s Mental Health project will work with communities across Somerset to raise awareness of men’s mental health in the community. It will also create spaces for men to talk about their own mental health and facilitate access to local services and networks, including Open Mental Health provision.
This exciting new role will empower and support individuals and organisations to take action to support men’s mental health and suicide prevention. Reflecting the principles of asset-based community development, it will work with community partners to develop targeted provision, community events and online engagement activities to raise local awareness of mental health and support services.
About You
We are looking for an experienced male community development worker, with experience of working with people with mental health and complex needs. You will need to be a confident communicator and facilitator, who thrives in a collaborative environment and is able to engage a wide range of stakeholders.
Due to the specific requirements of this role, this post is exempt under the Equality Act (2010), Part 1, Schedule 9 (Genuine Occupational Requirement).
For more information on the role and person specification please see the Role Profile attached to this advert. To open the Role Profile please click on ‘1 Document available’ at the top of the screen.
Closing date: 3rd November 2020 (midnight)
Interview date: 17th November 2020
For more information and to apply please see our website. Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services.
The client requests no contact from agencies or media sales.
SUPPORT WORKER, HOMELESS FAMILIES, NOTTINGHAM, PERMANENT, 37 HPW
(MONDAY-FRIDAY – ALTERNATE SHIFT PATTERN OF 8 AM-4 PM & 10 AM-6 PM), FRWK03 £16,915 - £18,430
Homeless Families provides an accommodation and low level support service to homeless families.
The service work closely with the Local Authority to reduce the use of B&B accommodation for these often vulnerable families. We are looking for experienced workers who respond well to a fast paced service and like a challenge. Referrals come from Nottingham City Council’s Housing Aid service and families are accommodated for approximately 10 weeks.
Support focus on addressing immediate and short term support needs and resettlement to more permanent accommodation. Housing management and a focus on move-on form the majority of the tasks. The safety and wellbeing of families with children is paramount. There is a high turnover and the accommodation need to be made ready in a short time span.
We are looking for reliable, experienced and enthusiastic candidates with an understanding of safeguarding and a desire to work with vulnerable families and children. Experience of working in an accommodation setting or similar environment is not necessary but preferable and we welcome applicants with a background in working with children and/or young people.
The main functions of this role are;
- Positively promote the work of Framework and the service
- Follow up on tasks identified by support planners on a support plan with families
- Provide a housing management function, collect both eligible and ineligible rent, manage occupancy agreements, void and locality management
- Ensure that the accommodation provided is both safe and healthy
- Develop good professional relationships and networks of support relevant to the client group
- Ensure that families move on in a planned and coordinated way
- Understand and act on both child and adult safeguarding issues
What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.
Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.
97% of the workforce in a recent staff survey said they were proud to work for Framework.
Framework is an Equal Opportunities Employer. Registered charity No: 1060941.
As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application
NO AGENCIES PLEASE.
Framework is a charity delivering housing, health, employment, support and care services to people with a diverse range of needs. Regardless of... Read more
The client requests no contact from agencies or media sales.
SUPPORT WORKER, STEP UP, SWADLINCOTE, PERMANENT, PART-TIME, FRWK03 £16,915 - £18,430 FTE, 1 X 26HPW (PRO-RATED RATE OF PAY £11,886 - £12,951), 1 x 33HPW (PRO-RATED RATE OF PAY £15,086 - £16,438)
Do you want to join an organisation that employs remarkable people to do a remarkable job? Do you have commitment to reach out, even to the most challenging young people?
We are looking for Support Workers who would thrive in a young person’s accommodation service, where no two days are ever the same.
You could be part of a team supporting young people to develop their independence, social skills and help raise their aspirations.
You will work on a Rota basis and support young people aged 16-21 to complete daily tasks and learn new life- skills during their transition to independence and into our move-on properties.
We are looking for permanent Support Workers, various hours available and also Relief Workers to work occasional shifts as needed. Contact service management to find out more about working hours currently available.
You will:
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work in partnership with various agencies and closely with social care
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have excellent communication skills and be able to build rapport with young people
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be dynamic and enthusiastic
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promote equality and diversity within the service
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provide a safe and secure environment for young people
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contribute to the delivery of a comprehensive support package
For more information please contact: Alison Legg
What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.
Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.
97% of the workforce in a recent staff survey said they were proud to work for Framework.
Framework is an Equal Opportunities Employer. Registered charity No: 1060941.
As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application
CVs will not be accepted
NO AGENCIES PLEASE
Framework is a charity delivering housing, health, employment, support and care services to people with a diverse range of needs. Regardless of... Read more
The client requests no contact from agencies or media sales.
SUPPORT WORKER, RUSSELL HOUSE, NEWARK, PERMANENT, FRWK03 £16,915 - £18,430, 37 HPW
Russell House provides temporary accommodation for single homeless people aged 16 years and above and have a local connection to the Newark and Sherwood area. The service is made up of 15 self-contained units and is staffed 24 hours a day by support workers.
The aim of the service is to provide a safe secure environment for our residents and work with them to achieve goals identified in their support plan before they move on to more permanent accommodation.
We are looking for candidates who can communicate with people in a friendly and welcoming manner. You will need to be reliable and enthusiastic with some experience of dealing with the public in a busy service environment. Experience of working in a hostel or similar environment is preferable but NOT essential.
The main functions of this role will be;
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to build the skills of service users to empower them to maximise their independence
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to contribute to the achievement of contractual service obligations
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to work in partnership to maximise service delivery
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to assess individual service user’s skills and needs and to work positively with risk
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to prepare documented assessments and support plans with service users
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to support service users to engage with the move on process
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as a member of the team to engage with the management of the building
What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.
Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.
97% of the workforce in a recent staff survey said they were proud to work for Framework.
Framework is an Equal Opportunities Employer. Registered charity No: 1060941.
As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application
NO AGENCIES PLEASE.
Framework is a charity delivering housing, health, employment, support and care services to people with a diverse range of needs. Regardless of... Read more
The client requests no contact from agencies or media sales.