Delivery jobs
We are looking for a resilient and dedicated person to join our Avon & Somerset team as an Adolescent and Child to Parent (APV/CPV) Violence Independent Domestic Violence Advocate (IDVA), working within the VS team as part of the Avon & Somerset Victim Service partnership.
The service provides support across the whole geography of Avon & Somerset. This role involves making initial contact with victims of adolescent and child to parent violence and providing initial support in a dynamic and ever-changing environment. The role is part-time and is hybrid between our Bristol office and home working. A suitable and confidential workspace at home is therefore required.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression
About the Role:
You will provide high quality support to all victims of APV/CPV, leading on completing initial impact and risk assessments that are comprehensive and holistic. You will also provide cover for the local VS Helpline.
Key Responsibilities:
- Identify and assess the risks and needs of APV/CPV victims using an evidence-based risk identification checklist.
- Focus on and prioritise high risk cases and provide a pro-active, short to medium term crisis intervention service. Deliver individually appropriate tailored support and information, advocacy, and practical support.
- Work with victims of APV/CPV to assist them in accessing services to keep them and their family safe. Develop individual safety plans to meet client's needs as identified in the risks and needs assessment.
- Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
- Work within the legal framework relating to the protection of children and vulnerable adults, including the policy and procedures of the Local Safeguarding Adult and Children's Boards.
- Providing advocacy and information to victims including exploration of legal and civil options, housing, health and finance and support clients through the criminal justice system.
- Support the empowerment of the client.
- Comply with data protection legislation, confidentiality and information sharing policy and procedures, as well as all legislation connected to your work.
About you:
You will need:
- A good command of the English language both verbally and in writing.
- A good understanding of APV/CPV and/or domestic abuse including the impact of these on victims and their children.
- Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children.
- Understand Safeguarding issues and the legal responsibilities surrounding these issues
- Direct service delivery experience to victims of domestic abuse or APV/CPV
- Experience of working within a multi-agency and legislative framework
- Experience of managing a complex caseload, to prioritise work and deal with competing demands
- Strong crisis management skills and the ability to deal with stressful and difficult situations
- Excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals
- An IDVA qualification or willingness to work towards this
Please note that duties may differ to those listed in the job description due to the nature of APV/CPV work so this provides an indication of duties.
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Job Type: Full time, Full time (potential for compressed/reduced hours)
Contract Type: Permanent
Salary: £50,000 - £55,000 - dependent on experience
About Us
We are West Sussex Mind the mental health charity which has been supporting the mental health of all people across West Sussex for over 50 years.
Rooted in our local communities and mental health partnerships, our 150 colleagues collaborate to build inclusive and empowering mental health services, reduce barriers to support and campaign to improve services and promote understanding. We also have a national voice through our membership of the Mind Federation.
2025 was the first year of our new ambitious 5-year strategy, “Building Resilient Communities Together”. This builds on our accomplished track record of achievement, growth and partnership working and points the way for us to develop and enhance our services, our teams and our ways of working.
The role
Right now, we are seeking a Head of Finance & Resources to join our senior leadership team and help us deliver on that mission. Your responsibilities will span finance, IT and premises and your brief will be to develop and deliver the insights, systems and processes that will enable us to grow and innovate.
This is a hands on role combining conscientious oversight, strategic impact and excellent communications skills to engage with and support our Trustee Board, senior leadership and delivery teams.
About you
Firstly, you will be passionate about making a real difference in people’s lives. At West Sussex Mind, we are all here to ensure that everyone experiencing mental health challenges get the support they need.
You will also be:
• Professionally qualified, or be qualified by wide experience in financial management
• Experienced in leading a finance and resources function within the charity sector, or able to evidence directly transferable knowledge and skills
• Experienced in preparing financial plans and budgets, against which performance can be assessed, and in supporting sustainable business development/growth with financial modelling
• Experienced with systems, processes and controls of core finance operations including sales administration, treasury, cash flow management, VAT, statutory reporting and payroll
• Demonstrate understanding of the financial reporting requirements of Companies House, the Charity Commission, Inland Revenue and other key financial agencies.
• Be able to provide leadership and management of an outsourced IT services provider
• Be flexible, able to operate independently, collaborate effectively to support and influence Trustees, the leadership team and non-financial colleagues with practical financial insights and guidance
• Be resilient and able to prioritise effectively and work with accuracy and to agreed timelines
• Be highly numerate with advanced Excel skills. Experience with Sage (or similar cloud-based system) would be an advantage
• Have strong problem-solving and communication skills
• Be committed to the mission and values of West Sussex Mind
How to apply
Eastside People is supporting West Sussex Mind in the recruitment of this role. Please apply by submitting your CV and a cover letter both in Word doc format.
Please use the cover letter (max 2 pages) as an opportunity to outline your interest and how you meet the role requirements.
You are welcome to send your cover letter in writing, or as a video or audio clip, alongside your CV.
We want you to have every opportunity to demonstrate your skills, ability and potential. If you have a disability or require reasonable adjustments during the application or interview process, please contact us so we can support you appropriately.
The closing date for applications is March 13 2026.
Shortlisting interviews will take place shortly after by Teams and shortlisted candidates will have interviews with West Sussex Mind at their offices on March 24 and 27 2026.
West Sussex Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
It is important to us that anyone in West Sussex is able to get support. So our work includes outreach to ensure those who most need us know about us and feel able to ask for help. We provide support for children, young people, adults, older people, parents, carers and families, and specialist support for the LGBTQIA and resettled refugee communities.
You may also have experience in the following: Head of Finance, Director of Finance, Head of Finance & Resources, Finance Director (Charity), Charity Finance Manager, Head of Corporate Services, Director of Resources, Chief Finance Officer (CFO), Finance & Operations Director, Head of Business Support Services, Head of Finance and Operations, Financial Controller (Charity Sector), Finance Lead (Non-Profit), Director of Finance & IT, Head of Finance (Third Sector)
REF-226 818
Together with those experiencing mental health problems, we will build inclusive and empowering mental health services.
Family Support Worker - Greater Manchester
£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)
Greater Manchester region
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
We are looking to appoint a Family Support Worker on a full-time basis (35 hours per week), to deliver a high-quality family support service as part of our Greater Manchester Care Team.
Reporting to the Family Support Manager of the Greater Manchester Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.
Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.
What we’re looking for:
· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care
· A warm, inclusive approach to achieving goals quickly and correctly
· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines
· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)
· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates
· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.
What we offer:
We are a Best Companies Two-Star rated organisation, an outstanding place to work! We have a range of fantastic benefits that we offer our employees, including:
· Flexible working hours to balance home and working life
· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
· Company car for front line care posts
· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
· Time off in Lieu
· Access to the Blue Light Card Scheme, and other rewards and discounts
· Bike to work, season ticket loan and payroll giving schemes
· A recommend a friend recruitment bonus scheme
· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
· Pension scheme where we contribute 5% of your salary and you contribute at least 3%
· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
· Robust training and development programmes to support your learning and growth
As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.
Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, introduction to play, drawing and talking training.
The programme aims to provide a building block for you to individually tailor your own learning and development needs.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please visit our website and apply online.
Please disclose on your application form if you have used AI for any part of your job application.
Interviews will take place at our Greater Manchester Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.
There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reports to: Operations Director (Head of Delivery)
Contract: Part-time (0.5 FTE)
Role Purpose
As Payroll Lead, you will manage HOST’s global payroll operations — ensuring that all staff, contractors, and hosted partners are paid accurately, compliantly, and on time.
You will bring structure, care, and precision to one of HOST’s most essential services: ensuring the people driving climate and social action receive the financial stability they need to do their best work.
This role supports both internal HOST staff and hosted partners, liaising across HR, Finance, and Community Support to deliver secure, compliant, and efficient payroll management. You will also help develop new systems and processes as HOST expands internationally, ensuring our operations remain smooth, transparent, and aligned with local legislation.
Core Responsibilities
1. Payroll Management
- Manage all aspects of monthly payroll for UK and international employees, contractors, and hosted partner staff.
- Prepare and process payroll changes (new hires, terminations, pay adjustments) in line with internal procedures.
- Ensure timely submission of payroll information to Finance and external providers.
- Reconcile payroll each month, identifying and resolving any discrepancies.
- Reporting cadence: Monthly payroll cycle; quarterly summary to Operations Director.
2. Compliance and Record-Keeping
- Ensure full compliance with UK employment law, tax regulations, and international payroll requirements in collaboration with external providers.
- Maintain accurate and confidential employee and contractor records.
- Support statutory reporting, including PAYE, HMRC, and pension submissions.
- Liaise with HOST’s Finance Team on audits and compliance reviews.
Reporting cadence: Monthly compliance report; annual payroll compliance review.
3. System Management and Improvement
- Maintain and improve digital payroll systems, ensuring data accuracy and secure integration with Finance and HR tools.
- Support the development of HOSTHub payroll features and automation processes with the Tech Team.
- Identify opportunities to simplify workflows and strengthen reporting.
Reporting cadence: Quarterly system and process improvement review.
4. Contractor and International Payroll Support
- Coordinate with the Community Support and Finance Teams to process international contractor payments, ensuring correct deductions and documentation.
- Liaise with local payroll providers and Employer of Record (EoR) partners to ensure compliance in each jurisdiction.
- Track and report on cross-border payroll performance and issue resolution.
Reporting cadence: Monthly report; immediate escalation of compliance concerns.
5. HR and Staff Support
- Serve as the primary point of contact for payroll queries from staff and contractors, providing clear and timely responses.
- Collaborate with the HR & Operations teams to ensure policies and processes reflect payroll updates and legislation.
- Support onboarding and offboarding processes for staff and contractors.
Reporting cadence: Ongoing; monthly summary of staff queries and resolutions.
6. Risk and Confidentiality
- Identify potential payroll or compliance risks, escalating concerns to the Operations Director and Finance Manager.
- Ensure all payroll data and personal information are handled securely, in line with GDPR and HOST’s data protection policies.
Reporting cadence: Ongoing; quarterly inclusion in organisational risk report.
Key Relationships
Internal: Operations Director, Finance Manager, Accountant, Community Support Leads, HR & Payroll External Specialist, and Legal Lead.
External: Payroll providers, Employer of Record partners, and hosted partner representatives.
Performance Indicators
- 100% accuracy in payroll delivery and documentation.
- 100% on-time monthly payroll completion.
- All compliance and statutory submissions completed by deadline.
- 100% confidentiality maintained in payroll data handling.
- Measurable improvements in payroll efficiency and staff satisfaction.
Qualifications/Experience: Member of recognised payroll body e.g. CIPP/GPA
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.
We are seeking an outstanding and empathetic leader to become the Chief Executive Officer of East Sussex Community Voice (ESCV), working with our directors, staff, and volunteers to further develop our organisation and make a real difference for people across East Sussex.
As an ambitious Community Interest Company (CIC), we seek someone with strong leadership qualities who can ensure ESCV continues to be an effective and independent agent of local change, whilst diversifying and evolving our business.
Since 2013, ESCV has enabled people in East Sussex to have their voices heard in the design, commissioning, and delivery of services by putting communities at the centre of everything we do. Our work includes delivering an award-winning Healthwatch, leading large-scale public engagement and community development projects, and hosting the East Sussex Voluntary, Community & Social Enterprise (VCSE) Sector Alliance.
With imminent changes to Healthwatch and national legislation, we are entering a period of transformation. We are looking for an experienced and inspiring leader who can guide our team through this change, someone who empowers others, builds confidence, and sustains a positive, collaborative culture.
You will be a strategic thinker and relationship builder at a senior level, with a track record of delivering strategies, operational plans, and projects that achieve tangible outcomes. You will also bring excellent interpersonal skills, experience in leading high-performing teams, and the ability to manage staff effectively.
In addition, you will have experience managing and developing high-level relationships with key decision makers and demonstrate extensive knowledge of public engagement, the health and social care landscape, company governance, business development and income generation, and financial control.
If you share our passion for empowering communities and want to lead a dedicated team making a real difference across East Sussex, we would be delighted to receive your application.
“East Sussex Community Voice is an Equal Opportunities and Diversity employer and welcomes candidates from all sections of the community.
How to apply:
For further details about this exciting opportunity and an application pack please visit our website and download the Job Description/Person Specification for this post and follow the instructions posted.
Applications require a CV and a personal statement (maximum of 500 words) and only applications with both will be reviewed.
Please upload these via the ESCV job application link provided for the post you are applying for.
If you require an application in another format, please do get in contact
East Sussex Community Voice is an independent community interest company with the vision of listened-to communities bringing about positive change
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
Enact Equality works closely with high-profile public figures, parliamentarians, and policy leaders to drive national-level change on racial justice. Our work sits at the intersection of campaigning, policy development, and political engagement, with a growing reputation for influencing debates that matter.
This is an exciting opportunity to join an organisation at the forefront of racial justice campaigning and policy-making in the UK. The role is well suited to someone who wants their work to have real-world impact – shaping conversations, supporting change at a national level, and contributing to projects that directly influence decision-makers.
We are seeking a highly motivated Project Officer to join our team. As a Project Officer, you will be responsible for carrying out a wide range of tasks to support the delivery of projects from initiation through to completion.
The ideal candidate will have a strong commitment to equality and racial justice, excellent communication skills, and an understanding of UK policy processes related to racial justice and social equity.
Work location
Remote, based in London. There will be occasional requirements to attend events and meetings in person.
Hours and pay
This is a part-time role with flexible working hours, starting at approximately 16 hours per week. This can be worked as two full days per week or four hours per day across four days, by agreement.
The hourly rate is £14.80 – £18.00 per hour, depending on experience.
Responsibilities
Responsibilities will include, but are not limited to, a range of tasks across the following areas:
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Research
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Projects and campaigns
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IT and communications
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Events
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Administration
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Press and media
Requirements
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Excellent communication skills, both written and verbal
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Strong analytical and problem-solving abilities
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Ability to work independently and collaboratively in a fast-paced environment
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Understanding of racial justice, equality, and social policy issues
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Ability to engage effectively with stakeholders, policymakers, and community groups
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Strong attention to detail, with the ability to manage multiple tasks and deadlines
If you are a highly driven and dedicated individual with a genuine commitment to racial justice, and a desire to contribute to impactful, nationally focused work, we encourage you to apply.
Closing date: 28 February
Advocating for race equality and enacting change at a national level



The client requests no contact from agencies or media sales.
37.5 hours per week / permanent / working Monday to Friday, 9am-5pm with the requirement of working one late shift per week, one shift at the weekend per month and be part of an out of hours‘on-call rota’
At YMCA DownsLink Group,is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.
Our values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.
We are searching for a motivational and resilient leader who thrives on developing others, championing best practice, and nurturing a collaborative and compassionate culture. You will bring a trauma-informed and psychologically informed approach to both your team and the young people we support, ensuring everyone feels understood, safe, and empowered. If you are energised by leading teams, shaping services, and supporting staff to deliver exceptional, person-centred support - even in challenging moments - this could be the role for you.
As Deputy Supported Housing Manager, you will play a central role in our- supported accommodation for young people aged 16–25 who are at risk of homelessness. Our services operate 24/7 to provide a safe, stable home where young people can feel understood, encouraged and supported.
Across our East Sussex sites, we work with around 50 young people, each with their own story, strengths, challenges and ambitions. Support Workers hold individual caseloads and meet regularly with residents to build support plans, celebrate progress, and set meaningful goals for the future. Your leadership will help create the environment where this work thrives - one where young people feel empowered and staff feel confident and supported.
In delivering the role, you will work closely with the Supported Housing Manager, while supporting the wider team to deliver consistent, compassionate support. You will be responsible for:
Service Provision: Supporting the Supported Housing Manager with the daily operations of the services so that they meet the requirements of the service specification including compliance with the Regulator of Social Housing (RSH) and Ofsted regulations. Oversee the residents’ referral, interview and induction processes for all beds and ensure the Occupancy Agreements and House Rules are fully understood. Ensure the quality of accommodation that is provided, liaising with the Housing and Property Services team to complete estate inspections and health and safety risk assessments, and to turn around voids and organise repairs in line with organisational targets and statutory obligations. With the Supported Housing Manager ensure effective income collection for all beds, working closely with the Rents team to create a rent payment culture.
Leadership and People Management: Directly line manage team members, ensuring their service delivery, working culture and personal development mirror best practice. Ensuring the team is adequately trained and empowered to work effectively and creatively with our young people to enable them to achieve their aspirations and ambitions, whilst ensuring they are supported within safe and consistent boundaries.
General: Be a member of the out of hours ‘on call’ rota to provide out of hours management support to projects in the wider locality. Reflect Psychologically Informed Environments (PIEs), Trauma Informed approaches and restorative practices.
About You – If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we’re looking for.
You will bring experience of working in supported housing or similar services for young people and/or adults at risk, alongside experience in managing or supervising a team. You will have a strong understanding of the Regulator of Social Housing (RSH) and Ofsted frameworks, as well as a solid grounding in Trauma-Informed Care and Psychologically Informed Environments.
You will be an effective communicator with confident facilitation skills, able to navigate challenging situations with calmness and clarity. You will also have experience of overseeing safeguarding procedures within residential settings, and a clear understanding of how to maintain professional boundaries while building trusting, supportive relationships.
We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently.
An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider.
Our mission is to help children and young people have a fair chance to be who they want to be.

The client requests no contact from agencies or media sales.
Engagement Officer
Salary: £24,394.50 per annum FTE (£14,636.70 per annum for 22.5 hours per week)
Contract: Permanent
Work Pattern: This is a part-time role working 22.5 hours, 3 days from 7, and as we are a small team, this will include weekend and bank holiday working on a regular basis. Some evening work may be required.
Location: WWT Caerlaverock, DG1
About The Role
Caerlaverock is a stunning nature reserve situated on the north Solway coast. We are looking to recruit a motivated and enthusiastic Engagement Officer with marketing skills to join our small team.
Inspired by working on one of the best nature reserves in Scotland, you will use your creative marketing skills and knowledge to give Caerlaverock a face and a voice so raising the profile of this wonderful site. You will work with a team of volunteers at our visitor hub to support the admissions to the site and provide interesting and creative interpretation to enhance the visitor experience.
About You
To join us as Engagement Officer you will have:
- Experience to deliver relevant and vibrant digital output for the Centre to include Facebook, Twitter and Instagram to maximise coverage for WWT.
- Excellent written and verbal communication skills, with experience of writing content for various audiences.
- Good working knowledge of Microsoft Office, Excel, PowerPoint and Outlook.
- A high level of creativity and organisation in delivering innovative content across social media and web pages, and interpretation to enhance visitor experience.
- Ability to respond on digital platforms to sensitive and complex issues with support from the central media and communications team.
- Ability to work independently under own initiative and as part of a team to deliver a communication plan.
- Support the management team in supervision, training and support of a small volunteer group.
- Driving licence required.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands, and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
- Free entry to all our wetland centres, including your family
- Free car parking and secure bike storage areas
- Colleague discount on shopping and memberships
- Cycle to work scheme
- Contributory pension scheme
- Life Assurance of three times your salary, for peace of mind for your loved ones
- Independent personal, workplace and financial advice from our Employee Assistance Programme
Additional information:
- This is a part-time role working 22.5 hours, 3 days from 7, and as we are a small team, this will include weekend and bank holiday working on a regular basis. Some evening work may be required .
- Accommodation on site is available.
Closing Date: Friday 27th February 2026
N.B. We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
No agencies please.
Restore Wetlands and Unlock their Power



Hearing Dogs for Deaf People – High Value Events Manager
Location:Hybrid working with some travel to Hearing Dogs offices in either Buckinghamshire or East Yorkshire.
Salary: £40,000 per annum.
Contract: Permanent, full-time hours.
Hearing Dogs for Deaf People, whose mission is build confidence, companionship and connection for people with hearing loss, is seeking a High Value Events Manager to help create inclusive, inspiring and impactful high-value event experiences that deepen relationships and generate transformational philanthropic support for the charity.
Hearing Dogs for Deaf People has been creating life-changing partnerships between hearing dogs and deaf recipients since 1982. As well as acting as an ear to their partners and alerting them to sounds, the charity’s clever and expertly trained dogs help deaf people to live life with confidence and independence, whilst providing love and emotional support.
Following on from a strategic review, the charity is now building a new Income Generation Directorate, to enable them to transform many more lives across the UK. This role will be critical to help Hearing Dogs reach their goals to significantly grow and diversify income.
This role will be part of a newly built High Value Events function and will develop, manage and deliver a portfolio of high‑value engagement and fundraising events that advance the charity’s strategic priorities and long‑term sustainability. Working closely with the High Value Event Team Manager and collaborating across Income Generation and wider teams, the postholder will create values‑led, relationship‑driven events that celebrate impact, inspire generosity and deepen connections with major donors, trusts, foundations, corporate partners and senior volunteers. They will ensure each event is thoughtfully planned, mission‑focused, inclusive and delivers strong return on investment, while strengthening long‑term philanthropic commitment to Hearing Dogs for Deaf People’s life‑changing work.
This role requires a proven track record in planning and delivering high‑value fundraising or engagement events generating £100k+, alongside experience working with major donors, high‑net‑worth individuals, committees and senior stakeholders. The ideal candidate will bring strong stewardship‑led fundraising expertise, excellent relationship management skills and a history of meeting income targets while maximising return on investment. Outstanding organisation, project management and communication abilities are essential, as is the confidence to engage and influence high‑profile supporters. Personally, the postholder will be a collaborative, inclusive and proactive team player with strong interpersonal skills, a creative and solutions‑focused mindset, and a genuine passion for Hearing Dogs for Deaf People’s mission, able to communicate impact in a compelling and inspiring way.
This is an exciting opportunity to help an organisation which is changing people’s lives every day, and where you have the flexibility of working remotely or spending time at Hearing Dogs’ stunning bases in Buckinghamshire or Yorkshire, with friendly and passionate staff and their four-legged friends.
If you want to lead the pack and help deaf people live well with hearing loss Please download our Candidate Pack for further information [PDF], which includes details on how to apply.
Closing date: Monday 9th March, 9.00 am.
Head of People
Location: Hybrid working based at one of our offices in Edinburgh, Glasgow, Kinross or Balloch, with Scotland-wide travel
Salary: £68,805 - £77,145 per annum (pro rata)
Contract Type: Permanent, Full time, 35 hours per week
Closing Date: 23/02/2026 23:59
The Vacancy
Are you ready to shape the people experience at CHAS, ensuring our teams are supported, inspired and equipped to make a meaningful impact for children and families during the most challenging moments of their lives?
Join CHAS as our Head of People and play a pivotal leadership role in supporting our teams across Scotland. If you are driven by purpose, energised by organisational development, and passionate about creating an exceptional workplace culture, this is your opportunity to make a profound impact.
Reporting to the Director of People and Strategy, you will provide strategic leadership, vision and direction for the People function (HR and Learning & Organisational Development) across CHAS. You will ensure our People Strategy, policies and practices enable delivery of the CHAS Plan and support our people to thrive
You will act as a key influencer and professional lead, advising senior leaders and managers on workforce planning, employment law, organisational change, employee engagement, governance and best practice in people management, while promoting a positive, inclusive and values-led culture.
You will:
- Provide strategic leadership for the People function, ensuring effective delivery of HR, workforce planning, recruitment and retention, employee relations, learning and organisational development.
- Lead development and evaluation of the CHAS People Strategy to ensure it remains fit for purpose and aligned to organisational objectives.
- Act as a senior business partner to the Senior Leadership Team, influencing and coaching leaders to deliver excellent people management practice.
- Lead organisational change initiatives, workforce modernisation and culture development to enhance employee experience and service delivery.
- Ensure robust governance across HR policy, employment legislation, data protection, job evaluation, pay and reward, and employee wellbeing.
- Oversee effective people data, systems and reporting to support decision making, planning and performance.
- Manage and develop the People team, including HR Business Partnering, Learning and Organisational Development and Talent Acquisition, fostering a culture of engagement and continuous improvement.
About You
- You will bring extensive senior-level HR leadership experience, ideally within a multi-site or complex organisation, alongside the credibility and confidence to influence at the highest level.
- You will be a CIPD Chartered Fellow with deep expertise in employment law, HR strategy, organisational development and employee relations.
- You will demonstrate strong analytical, communication and negotiation skills, with the ability to handle complex and sensitive situations with professionalism, compassion and integrity.
- You will share CHAS values and bring a collaborative, inclusive leadership style with a commitment to supporting staff and volunteers.
People Team Structure
Reporting to the Director of People and Strategy, you will lead a function that includes HR, Learning and Organisational Development, Talent Acquisition and People Systems.
Why CHAS?
At CHAS, we support families when they need us most – offering care, comfort and compassion during the hardest moments of their lives. We are driven by a bold ambition: to reach every family in Scotland whose child is dying and provide the support they deserve.
We Offer
- Flexible Working: our teams work flexibly and in a hybrid manner with time split between home and onsite in Edinburgh, Balloch, Glasgow or Kinross
- Development Opportunities: Lead and shape the People Strategy during a period of organisational growth and transformation.
- Professional Growth: Work with industry leaders in a high-performing team where you will be encouraged and supported to excel and develop your skills.
- Supportive Leadership: you’ll have the backing of a collaborative leadership team that empowers you to drive progress, innovate, and lead with creativity
- Comprehensive Benefits: Including generous annual leave and pension, incremental salary progression, access to Blue Light discounts, a health cash plan and health and wellbeing support.
Further Information and How to Apply
If this sounds like you, we would love you to apply! Follow the link to answer a couple of questions and upload your CV or complete our full application form.
If you would like more information about the role, please contact CHAS to arrange an informal chat with Morven MacLean (Director of People & Strategy).
Interviews are provisionally planned for Wednesday 4th March 2026 at Rachel House, Kinross.
This role requires membership of the PVG (Protection of Vulnerable Groups) scheme in relation to working with children. CHAS will organise and fund the PVG application.
What if you don’t meet all the job requirements?
At CHAS we are committed to creating a workplace where everyone feels welcome, supported, and valued. We celebrate diversity and inclusion, recognising that everyone’s journey is unique. We believe in the power of transferable skills, so if you don’t have the exact qualifications listed but believe your experience and skills are a great fit, we encourage you to apply. Feel free to reach out to Morven or the HR team to explore how you could be a great addition to our team
Events and Partnerships Manager
Salary: £34,405.00 per annum
Contract: Permanent
Work Pattern: Working full time, Monday to Friday, 37.5 hours a week
Location: WWT Slimbridge, GL2 with some flexibility. Minimum of 2-3 days a week + travel
About The Role
Events are a key component in our visitors’ experience at a WWT site and we have big ambitions to develop and deliver an even stronger calendar of innovative events in 2026 and beyond.
Working with the Head of Interpretation and Programming and the Centre Managers, you will lead on the development of new seasonal events, from ideation and concept stage to multi-site implementation, with the objective of driving new and repeat visitation. You will be responsible for the creation of bespoke ‘home-grown’ events as well as developing partnerships with external organisations that deliver licensed content for branded events.
This is a permanent contract, working full time, Monday to Friday, 37.5 hours a week.
The role will be based at our Slimbridge HQ offices a minimum of 2-3 days a week. It is expected that the role will need you to be present at each of our sites on a regular basis.
About You
You will have good experience in planning and delivering events in a multi-site organisation. You will be passionate about nature and conservation with the desire and ability to create both home-grown and partner-based events that connect and engage our visitors with the Superpowers of Wetlands
To join as our Events and Partnerships Manager you’ll bring:
- Proven experience of creating and managing events in a multi-site visitor facing organisation, leading projects from concept stage, through implementation, to ROI analysis and reporting
- Experience of developing and maintaining external relationships with brands, like-minded organisations, funders and/or community groups
- Excellent project management skills, with proven experience of delivering projects, to budget and on time, bringing teams from different parts of the organisation with you
- Excellent financial management skills with evidence of accountability for budget development, management and control
- Evidence of a visionary mindset with the ability to turn vision into reality; demonstrable creativity with a flair for innovative problem solving, thinking outside of the box and developing test & learn experiences and events
- Brilliant written and verbal communication skills, with the ability to inspire and motivate others when sharing new concepts and ideas, developing strong stakeholder support at all levels
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands, and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
- Free entry to all our wetland centres, including your family
- Free car parking and secure bike storage areas
- Colleague discount on shopping and memberships
- Cycle to work scheme
- Contributory pension scheme
- Life Assurance of three times your salary, for peace of mind for your loved ones
- Independent personal, workplace and financial advice from our Employee Assistance Programme
Sound like your kind of role? We’d love to receive your application.
Closing Date: Friday 6th March 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
No agencies please.
Restore Wetlands and Unlock their Power



Bioregional Learning Centre (BLC) is a place-based systems-change organisation rooted in South Devon. We work with communities, institutions and landscapes to grow the capacities needed for a regenerative, climate resilient, bioregional future.
We are seeking a Bioregional Learning Manager to help design and run a new learning programme in bioregional practice and to coordinate the emerging Bioregional Learning Alliance – an international community of practitioner-educators.
This is a new kind of role. We’re not looking for a ‘finished article’ or a conventional academic. We’re looking for someone who is values-led, curious and organised, and who wants to co-create something pioneering alongside others.
The role
You will:
- Co-design and evolve a practice-led curriculum in bioregional learning and leadership (online and in-person).
- Plan and manage courses and events, including a South Devon learning pathway and international partner offers.
- Coordinate the BLA, supporting meetings, communication and light-touch governance.
- Build and steward relationships with practitioners, communities and partner institutions (including universities and learning centres).
- Support communications, evaluation and programme administration (budgets, contracts, logistics).
Essential skills & experience
We expect you to bring most of the following:
- Deep alignment with regenerative, place-based and more-than-human ways of working
- Experience designing, coordinating or delivering adult / professional learning (formal or informal)
- Strong project and event management skills: planning, scheduling and managing multiple strands
- Confidence holding participatory online and/or in-person learning spaces
- Excellent written and verbal communication, comfortable engaging with diverse stakeholders
- Ability to work both collaboratively in a small team and independently
- Competence with digital tools for learning and collaboration (e.g. Zoom, Google Workspace, Mighty Networks, etc)
Desirable skills & experience
You might also have:
- Practical experience in bioregioning, regenerative design, community organising, landscape stewardship, or related fields.
- Experience partnering with universities, colleges or independent learning centres.
- Skills in monitoring, evaluation and learning (MEL), especially participatory approaches.
- Some experience of working with both the Global North and Global South.
- Experience with fundraising or developing paid learning offers.
- Familiarity with South Devon or another bioregion, and the ability to ‘read’ place.
- Arts-based, creative or storytelling practice connected to systems change or ecology.
If you don’t meet every single criterion but feel a strong resonance with the role, we warmly encourage you to apply.
What we offer
- The chance to help shape a pioneering bioregional learning programme with an active international network.
- A reflective, supportive working culture with mentoring from the Learning Programme Lead.
- Flexible, trust-based hybrid working.
- Significant scope for your own learning and practice development.
BLC is a place-based systems-change organisation working to grow the capacities needed for a regenerative and climate resilient bioregional future.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB TITLE: Senior Marketing Manager
REPORTING TO: Head of Marketing & Communication
HOURS: 36.25 / Full time
LOCATION: Onsite, with the option of hybrid working
Job Purpose At Waverley Abbey, we seek to extend and build the Kingdom of God through encounter with Him, through practical education, exceptional hospitality and enterprise — for the spiritual and cultural renewal of this generation and generations to come. As Senior Marketing Manager, you will play a central role in delivering this mission by overseeing the day-to-day operation of the marketing department, ensuring the effective execution of integrated campaigns and digital activity that grows awareness, engagement, and revenue across Waverley Abbey’s family of products and brands. You will work collaboratively with the Head of Marketing to translate strategic priorities into effective, well-executed marketing activity, coordinating the work of the wider team, championing a digital-first approach, and ensuring all output is consistent with our brand guidelines, increasing brand awareness and delivering significant revenue growth.
Key Responsibilities 1.
Operational Leadership & Team Coordination
> Provide day-to-day coordination and workflow management across the marketing function, overseeing the work of the Junior Marketing Manager (College), Digital Marketing Assistant, CRM & Data Assistant, and relevant freelancers.
> Ensure prioritisation, capacity planning, and timely delivery of campaigns, content, and marketing assets.
> Work with the Head of Marketing in building a collaborative, high-trust culture marked by creativity, excellence, and servant hearted leadership.
> Help develop team capability through informal coaching, guidance, and operational support.
> Support the Head of Marketing in strategic decisions, messaging considerations, and brand positioning, including helping to manage and mitigate any reputational risk to Waverley Abbey. 2. Campaign Planning, Delivery & Performance
> Lead the planning, rollout, and optimisation of integrated marketing campaigns, ensuring they are delivered on time, on brand, on budget and exceeding targets.
> Work with product owners (College, Every Day with Jesus, House & Estate, Fundraising, House of Prayer) to understand goals, shape briefs, and translate objectives into actionable marketing plans and activity.
> Manage the integrated marketing calendar, ensuring strong forward planning and cross-department coordination.
> Analyse and report on campaign performance, audience growth, and acquisition costs, applying insights to continual improvement.
3. Marketing Execution and Channel Management
> In collaboration with the Head of Marketing, oversee the execution of Waverley Abbey’s digital communications, including email, social media, websites, SEO, and paid digital advertising, ensuring alignment with the strategic priorities.
> Lead the ongoing optimisation and enhancement of Waverley Abbey’s digital ecosystem, coordinating with internal teams and external agencies to improve user experience, engagement, and conversion.
> Develop and deliver world-class email marketing activity, including planning, segmentation, content development, and copywriting.
> Ensure consistent brand and messaging application across all digital touchpoints.
4. Brand Alignment & Creative Workflow
> Support brand guardianship by ensuring all marketing output adheres to Waverley Abbey’s Brand Guidelines and reflects our identity, voice, and values.
> Partner with the creative team to ensure smooth creative workflows, timely asset delivery, and strong quality control.
> Work with external agencies as needed to support campaign execution and growth initiatives.
5. Stakeholder Collaboration & Cross-Organisational Working
> Collaborate with internal stakeholders across the organisation and strategic partnerships to understand needs, shape initiatives, and ensure campaigns support strategic objectives and revenue goals.
> Support the Head of Marketing in internal communication and reporting requirements. 6. Support Fundraising Activity & Supporter Engagement
> Support fundraising by contributing to campaign execution, supporter communications, digital journeys, and supporter engagement activity.
> Help ensure fundraising messaging is effectively integrated into relevant marketing channels and digital touchpoints. Person Specification Personal Faith
> Committed Christian in agreement with Waverley Abbey’s Statement of Faith (E)
> Committed to pray with and for the vision and ministry of Waverley Abbey (D) Personal Circumstances
> Flexibility to work between 8am and 6pm, and occasional evenings and weekends as the role requires (D) Experience
> Previous experience at the level (E)
> Previous experience in a charity, ministry or educational setting (D)
> Administration experience (E)
> Handling of invoices/payments etc. (E)
Education, qualifications and other requirements
> Relevant University degree (D)
> CIM (D) Knowledge
> Word/Excel/Outlook (E)
> Google Analytics (E)
> HubSpot/CRM (E)
> ClickUp/Monday/Asana (E)
> InDesign/Wordpress (D) Skills
> Excellent written and verbal communication (E)
> Friendly and professional approach (E)
> Ability to work as part of a team (E)
> High level of accuracy and attention to detail (E)
> Ability to work calmly under pressure, prioritise & meet deadlines (E)
> Flexibility and adaptability (E)
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reporting to: Community & Challenge Events Manager
Hours: Full time, Monday to Friday, normal office hours are 9:00 to 5:00, 37.5 hours per week. Flexibility is available around start and finish times.
Location: Hybrid working – Minimum 40% of working time to be spent in the office based in Welwyn Garden City, Hertfordshire. Includes occasional local, regional and national travel.
We are looking for an enthusiastic and ambitious fundraiser with a track-record in income generation. This role forms an integral part of the Community & Challenge team, a small team that works with supporters including individuals, local businesses, schools, our beneficiaries, and community groups.
Job purpose
- To develop community fundraising activity and campaigns to support Willow’s strategic income goals.
- To work across Community and Challenge Events to deliver agreed financial and non-financial targets.
- To proactively develop relationships within the community including companies, schools, groups and organisations to raise income and awareness.
- Develop innovative fundraising initiatives with the Senior Community Fundraiser informed by sector insights and trends.
- Contribute to the successful delivery of Community, Challenge, and wider Fundraising Team targets.
Main duties/responsibilities
- To support and deliver the Community Fundraising strategy within agreed budgets to achieve financial and non-financial targets.
- To raise awareness of our work and to inspire support through the following activities:
- To steward our network of fundraising supporters to maintain engagement and build loyalty, by providing a highly personalised approach to supporting Willow’s fundraisers ensuring our supporters receive a positive experience throughout their fundraising activity, including sending thank you communications and ongoing stewardship. 25%
- To develop proactive relationships with various organisations within the community setting, including, schools, societies, community groups and companies. 25%
- To deliver presentations to a variety of community audiences. 5%
- To organise and deliver a calendar of fundraising activity that creates opportunities for supporters to help Willow. Ensure participation and income targets are achieved. 10%
- To develop the charity’s social media fundraising activity in collaboration with the wider team.10%
- Collaborate closely with the Communications Team, to help plan and develop multi-channel campaigns including on and offline activity that inspire and engage people. 5%
- To work with the Communications Team to produce campaign materials, share interesting stories and fundraising updates. Prepare content for newsletters, website, and social media. 5%
- To develop a team of volunteers to support fundraising activity. This could include delivering talks, attending events, and promoting Willow at community events. 10%
- To foster relationships with Willow’s network of charity shops and explore collaborative opportunities to mutually support each other's initiatives. 5%
- To ensure accurate recording of supporter information and reporting on activity through:
- Updating the charity’s database, Raisers Edge (RE) recording all donor contact and fundraising activity.
- Using RE as a tool to aid fundraising using data insight and reporting
- To prepare end of campaign reports to improve results for future campaigns and capture learnings.
- To prepare regular income reports and updates as required.
- To keep up- to- date and comply with the rules as set by the Fundraising Regulator, GDPR (General Data Protection Regulation) and other relevant legislation and codes of practice and good practice.
- To keep up to date with changes and trends in the UK fundraising environment
- To undertake any other tasks required
Qualifications, Knowledge and Experience
Essential
- Demonstrable experience in Community Fundraising.
- Proven record of accomplishment in delivering and meeting targets
- Self-motivated and able to work on own initiative
- Well organised with attention to detail
- Ability to inspire and influence others to support Willow
- Ability to develop, motivate and manage individuals and groups of individuals
- Ability to manage several projects and tasks simultaneously and skilled at prioritising
- Excellent verbal, written and presentation skills
- Effective negotiating and influencing skills
- Strong numeracy skills
- Decisive problem solver with the ability to adapt easily to change
- Innovative outlook and a willingness to suggest new ideas.
Desirable
- Experience of producing fundraising reports for activity and outcomes
- Experience in delivering fundraising campaigns and initiatives
- Fundraising database experience – preferably Raiser’s Edge
- Experience of working in the charity / fundraising sector.
Other
- Regular travel across the county (occasional national travel) will be required. Willing to work flexibly, including evenings and weekends as required.
- Full driving license and access to a car
Special Conditions
Essential
- Able to work irregular (unsociable) hours and weekends where necessary.
General
We offer the following competitive benefits package:
- Hybrid working, with a minimum of two days per week in the office in Welwyn Garden City
- 25 days annual leave, increasing with service, plus bank holidays and discretionary Christmas leave
- Holiday purchase scheme
- Stakeholder pension with matching contributions up to 5%
- Occupational sick pay
- Life Assurance cover of 3 x salary
- Flexible working patterns where appropriate for the role
- Employee Assistance Programme
- Access to financial advice and employee discounts
To create precious memories and experiences for young adults with life threatening illness and those close to them.
The client requests no contact from agencies or media sales.
We know that 91% of people affected by a brain tumour will have experienced a negative impact to their emotional well-being; often exacerbated by cognitive issues, personality changes, long term side effects and reduced prognosis. We’re looking for someone who is passionate about talking to those affected by a brain tumour diagnosis and supporting them through our different channels, including phone line, live chat and email.
In this role, you will work across both our Counselling Service and Adults support team, helping us provide a seamless, joined up experience for our service users. You’ll provide empathetic, practical support directly to individuals, whilst also supporting the day to day running of our free counselling service - overseeing referrals, supporting assessments and helping ensure each element of the service meets our standards and the needs of the community. By bridging both teams, you will play a key role in making sure people receive the right emotional and practical support at the right time, no matter how they reach us.
WHO WE'RE LOOKING FOR:
Someone who can support a wide range of people – from those who are looking for general information about treatment or care, to those who need more detailed support from the point of diagnosis, you will be passionate about improving the lives of those affected by a brain tumour.
You will be empathetic and professional, with experience of working in a busy admin or service delivery role. The ideal candidate would also have a strong understanding of counselling principles and practice and would be able to confidently explain our different support services to service users. We are looking for someone with excellent IT and telephone skills and the ability to learn and use various databases is essential.
KEY ACCOUNTABILITIES:
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Provide specialist emotional and practical support and information to people affected by brain tumours, their friends, families and carers through channels including phone, email and live chat.
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Offer enhanced follow up support for individuals who may benefit from counselling, helping them explore their needs and acting as key link between the helpline and counselling service.
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Provide administrate support for our counselling team, including managing a busy diary to ensure effective and high-quality service delivery.
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Complete counselling assessments to identify needs, risks and appropriate support options for anyone who has referred into the service
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Maintain appropriate and accurate records on our service system and CRM database, as required to evidence the impact and reach of our support services
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Support a team of volunteer assessors and helpline triage volunteers to ensure they receive the help and guidance they need to deliver their role.
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Provide accurate, up-to-date information based on current research, clinical guidance and treatments, conducting your own research and adapting communication to each person, while sharing key insights with the team.
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Offer coaching guidance to empower individuals, helping them to achieve the appropriate next steps.
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Develop and review website information related to counselling, mental health and emotional support, ensuring information is accurate and accessible.
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Work to promote the service across all areas of charity and within the wider community
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Identify, manage and escalate safeguarding concerns in line with The Charity guidelines.
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Commit to confidentiality, in line with the service and organisational policy
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Support the Counselling Manager to deliver the counselling service to meet its strategic aims
The Brain Tumour Charity is the world’s leading brain tumour charity and the largest dedicated funder of research into brain tumours globally.

The client requests no contact from agencies or media sales.


