Delivery manager jobs in castelnau, greater london

To lead and develop a growing portfolio of community-focused services that deliver both social and financial value. This includes managing operational delivery, identifying and progressing new enterprise opportunities, and working across departments to strengthen our sustainability and impact. 

This role has two core functions:

1. Direct responsibility for managing and growing our existing social enterprises, including community centres, facility hire, and handyperson services.

2. Supporting and influencing enterprise development across the wider charity—helping other teams to take a more enterprising approach to services such as our Coffee Cart, paid-for corporate and school workshops, and other income-generating opportunities. The role combines day-to-day service management with broader strategic input and business development support, helping embed a culture of enterprise across Communities 1st. 

General Responsibilities

• Lead day-to-day operations and strategic development of all community enterprise services.

.• Ensure each enterprise area is impactful, sustainable, and connected to wider organisational outcomes.

• Embed enterprise services as supported placement opportunities for volunteers and jobseekers with additional needs.

• Ensure that enterprise staff and volunteers are well-managed, supported, and motivated. 

Key Responsibilities

Leadership & Line Management

• Manage a multidisciplinary team delivering creative, retail-style, and facilities-based enterprise services.
• Provide day-to-day oversight, coaching, and support to direct reports.
• Encourage a high-performing and inclusive team culture, aligned with Communities 1st values.

Enterprise Strategy & Development

• Co-develop business plans and service models for enterprise areas, balancing social mission and financial sustainability.
• Support other teams (e.g., Creative, Wellbeing, Volunteering) to explore and grow enterprising elements in their work, such as events, workshops, and paid services.
• Promote enterprise offers to local schools, businesses, and community groups..

Finance & Operational Management

• Oversee budgets, purchasing, and income tracking across enterprise areas in line with finance policies.
• Ensure the effective use and maintenance of facilities and assets.
• Use performance data to drive improvements in service delivery and enterprise growth..

Supported Volunteering and Employment

• Work with the Wellbeing, Employment & Skills team to provide placements and pathways within enterprise services.
• Ensure that volunteers and participants are supported to develop skills, confidence, and independence through their involvement.
• Champion inclusive practices and personalised support within enterprise operations.

Marketing, Sales & Stakeholder Engagement

• Work with the marketing team to raise awareness and increase uptake of enterprise services.
• Actively represent and promote the organisation’s activities at relevant events, forums, and networks.
• Build strong relationships with stakeholders including local businesses, schools, and partners.
• Develop effective working relationships with suppliers, delivery partners, and community venues to support smooth operations and joint initiatives.

Compliance & Quality

• Ensure services comply with health and safety, safeguarding, data protection, and finance regulations.
• Maintain a culture of continuous improvement, learning, and innovation.
• Embed standard operating procedures and quality assurance across enterprise activities. 

 Other Duties

• Create a welcoming and supportive environment with a culture of trust so that end users have the confidence to access the service.
• Work as part of Communities 1st team in a professional manner in accordance with policies, procedures and equal opportunities practices.

We’re looking for a bold and values-led Advice Manager to lead our advice service and play a key role in driving forward our vision of an inclusive, rights-based society.

About Us

Richmond AID is a user led disability rights charity working towards a world where disabled people are treated with dignity, respect, and equality. Our advice services provide essential support on issues like benefits, housing, discrimination, access, and more — but our work doesn’t stop there. We use what we learn from people’s experiences to challenge injustice, influence policy, and campaign for change.

About the Role

As Advice Manager, you’ll take a strategic lead on developing our advice service to ensure it is accessible and high-quality, and also actively challenge the root causes of inequality. The Advice Manager will have wide ranging responsibilities for the performance, quality assurance and development of internal advice services and will be responsible for achieving and evidencing high quality positive outcomes for service users.

You will Manage our advice teams: Information Navigation, Benefits Advice, Money Advice and our benefits advice contract with South West London and St Georges. We also administer a number of grants on behalf of local grant giving charities and the local authority and you will manage the administration of these grant funds.

We currently have 14 advisors across our advice teams including 2 team leaders in our Information Navigation (general advice) and South West London and St Georges benefits advice team, it is currently 8 direct reports. 

As a key member of our management team you will work closely with other managers. You will also take a lead on Safeguarding and Data protection across the whole organisation and deputise for the CEO as required.

As our Advice Manager, you’ll take the lead in shaping and strengthening our vital advice services by

• Managing, supporting and inspiring a team of skilled advisers and volunteers.
• Developing and leading a high-quality advice service that meets the requirements of the Advice Quality Standard (AQS) and that is responsive, inclusive, and empowering.
• Embedding systems for monitoring and evaluation, using data, outcomes, and client feedback to improve quality and impact.
• Driving service improvements, streamline processes, and ensure compliance with relevant standards.
• Championing the voices of disabled people, feeding insight from frontline work into our policy and campaigning.
• Ensuring the service contributes to social justice, tackling systemic barriers and inequities through both individual casework and broader change.
• Representing the organisation externally including meeting and influencing local stakeholders including local councils, funders and advice organisations.

About you

You’re an experienced advice professional and a passionate advocate for social justice. We need someone with experience of working in an advice and representation role and with experience in managing a busy advice team. You understand the power of high-quality advice in changing lives — and the importance of using that insight to shift systems.

You will bring

• A strong track record in managing or coordinating advice services (e.g. welfare rights, housing, disability support).
• A strong understanding of the social model of disability and a commitment to its principles.
• Experience in quality assurance, monitoring, evaluation and using feedback to improve services and experience in managing safeguarding and managing data protection.
• Experience in report writing to commissioners and funders.
• An ability to influence decision makers and develop effective partnership working.
• Knowledge of the rights and experiences of disabled people, and the structural barriers they face.
• Excellent leadership and team management skills.
• A collaborative approach and a commitment to equity, inclusion, and continuous learning.
• The ability to link frontline experience to wider campaigning and policy change.

What We Offer

• A collaborative and inclusive team culture.
• Commitment to your professional development and wellbeing.
• The chance to make a real difference in individual lives — and the wider fight for equality.
• 25 days leave plus 8 bank holidays

As part of a growing team, this role will have a significant impact by driving the delivery of our diverse portfolio of partnerships, including strategic and commercial partners and charity of the year. 

This important role supports the Partnerships and Philanthropy Team to grow and build strategic relationships with businesses across the UK. 

As Corporate Partnerships Manager you will actively identify and secure new partners for the charity, as well as managing a portfolio of existing corporate partner relationships.

As a key member of the team you will work across the organisation to develop opportunities for supporters to be partners in delivering our ambitious plans to end new cases of HIV by 2030. 

Main duties of the role:

• Work with the Head of Philanthropy & Partnerships to develop and implement a robust strategy to secure income from corporate partnerships (e.g. employee fundraising, sponsorship, cause-related marketing, strategic partnerships, pro bono and philanthropic donations). 
• Manage a varied portfolio of corporate partners, ensuring that they are stewarded effectively through strengthening their engagement and ensuring partnerships are delivering against their objectives.
• Producing attractive and compelling proposals related to Terrence Higgins Trust sponsorship and partnership opportunities, as set out in the Fundraising and Organisational Strategy.
• Developing contractual agreements between sponsors and Terrence Higgins Trust to protect and deliver the interests of both parties.
• Be responsible for developing and implementing a yearly activity plan to co-ordinate applications and reports to funders to achieve year on year targets.
• Lead on the generation of creative, strong and impactful collateral to ensure applications, proposals, presentations and information attract and retain partners. 
• Ensure that the charity is generating sustainable, unrestricted income from the corporate sector by developing a varied portfolio of strategic and commercial partnerships, in addition to other types of partnerships.
• Lead on the account management and stewardship of successful partnerships, liaising with appropriate teams, ensuring that objectives of the donor are fully met. 
• Work closely with the marketing and communications teams to support brand awareness and increase awareness of the charity’s work through corporate partnership opportunities.
• Managing strong and enduring relationships with colleagues in relevant areas across the charity to ensure that partnership opportunities are optimised and ensure maximum value to Terrence Higgins Trust. 
• Ensure all information relating to each corporate partnership is accurate, up to date, documented on the CRM, prospect tracking tools, and well organised.
• Ensure that all donor communications are handled appropriately, promptly and courteously and that complaints and criticisms are logged, investigated and resolved, in accordance with the organisation’s systems and procedures. 
• Work closely with the trustees, senior volunteers and the senior management team to recruit and steward Corporate Partners.
• Contribute to the budgeting process for the Corporate Partnerships team and significantly contribute to the annual income budget. 
• Contribute to the strategy of the wider Income Generation Directorate, and participate in fundraising events as required. 
• Travel, as required, for donor meetings in London and the UK and occasionally work evenings and/or weekends at events.
• Stay abreast of changes and trends in fundraising practice to continually optimise performance, as well as ensuring compliance with changing regulations, including GDPR.
• Any other duties which are commensurate with the grade.

OVERALL, PURPOSE

The primary purpose of the Night and Weekend Manager role is to ensure the effective management and operation of MPMT’s housing projects in Southeast London, focusing on promoting the safety, well-being, and personal development of children and young female residents. This includes providing strong leadership to a team of night and weekend support workers, ensuring high service delivery standards, and fostering collaborative relationships with local authorities and other stakeholders. The role is instrumental in delivering emotional and practical support to residents, overseeing efficient project operations, and enforcing organisational policies to create a safe, nurturing, and inclusive environment that empowers residents to thrive.

GENIUNE OCCUPATIONAL REQUIREMENT

In accordance with the Equality Act 2010, Schedule 9, Part 1, it is a genuine occupational requirement (GOR) that the post holder is female. This requirement is essential for the role - please read page 5.

KEY RESPONSIBILITIES

Project Management

• Develop and monitor policies, procedures, and good practices.

• Ensure health and safety procedures are fully implemented, organise regular fire drills, and ensure all emergency procedures are understood.

• Efficiently manage evening, night, and weekend operations at Tressillian Road (TR) and Erlanger Road (ER).

Team Management and Supervision

• Supervise staff in frontline duties.

• Lead and supervise Night and Weekend Supervisors (NWS), ensuring adherence to HR policies.

• Conduct regular meetings with direct reports for supervision and support, handling disciplinary or performance issues as needed.

• Oversee the induction and training of new staff, residents, and volunteers and participate in team appraisals.

• Co-manage recruitment procedures with the Senior Operations Manager, including the interview process.

• Monitor and coordinate staff leave and sickness absence, and maintain team records using BrightHR.

Resident Support

• Participate in annual safeguarding training for children and adults and act as Designated Safeguarding Lead (Level 3) during on-call and on-site periods.

• Provide emotional and practical support to residents in distress, fostering development and independence.

• Coordinate the organisation of workshops and events, integrating resident suggestions and feedback.

• Maintain contact with residents absent for extended periods without notice and facilitate welcome visits while adhering to GDPR and safeguarding rules.

Service Delivery

• Oversee the quality of support and housing services at TR and ER, maintaining rental accounts, minimising arrears, and managing terms of Licence Agreements.

• Manage complex issues or tenancy breaches.

• Lead control of voids and rent arrears and ensure new residents are effectively inducted.

• Conduct risk assessments for building and fire safety, supervise repairs, and manage reception duties.

• Ensure the completion of necessary training for all team members, including de-escalation, and handle sensitive situations professionally.

Partnership Development

• Cultivate and manage partnerships with local authorities, housing providers, and contractors to support service delivery.

• Develop new partnerships as required, maintaining strong relationships with key stakeholders.

Administrative Duties

• Assist with monitoring staff rota, cover arrangements, and update internal MIS systems like INFORM.

• Handle basic rent account management tasks and assist building management at TR and ER when required.

• Ensure management decisions are executed effectively, participating in policy reviews and suggesting improvements.

PERSON SPECIFICATION 

Essential Qualifications and Experience

• Minimum 2 years' experience in supported housing or a similar setting

• Experience supervising staff in a residential setting

• Experience working with vulnerable young females

• Demonstrable knowledge of safeguarding procedures

• Experience with risk assessment and management

• Female applicant (Genuine Occupational Requirement under Equality Act 2010, Schedule 9, Part 1)

Knowledge and Skills

• Strong understanding of housing management principles

• Knowledge of relevant legislation (safeguarding, health and safety, housing)

• Excellent communication skills, both written and verbal

• Ability to manage complex cases and tenancy issues

• Proficiency with housing management systems (INFORM, BrightHR)

• Budget management and financial literacy

• Conflict resolution and de-escalation techniques

Personal Attributes

• Passionate about supporting vulnerable young people

• Empathetic approach to diverse challenges

• Commitment to creating an inclusive environment

• Ability to work independently during night/weekend hours

• Resilient under pressure

• Flexible approach to changing priorities

• Strong professional boundaries

Leadership Abilities

• Proven ability to supervise and develop staff.

• Experience conducting staff appraisals and performance management.

• Ability to implement policies and procedures effectively.

• Strong decision-making skills, especially in emergencies.

• Collaborative approach to partnership working.

Additional Requirements

• Enhanced DBS check clearance is required prior to employment

• Provision of two professional references

• Residence within a reasonable traveling distance (desirable)

• Willingness to work nights, weekends, and be on-call

• Commitment to ongoing professional development

ROLE PURPOSE

You will be part of a team helping to transform lives by enabling young people to manage their licenses and move towards greater independence within the community. This role requires knowledge of supporting individuals with complex needs using trauma-informed approaches and working in a Psychologically Informed Environment. The service operates 24 hours a day, 7 days a week.

GENUINE OCCUPATIONAL REQUIREMENT

In accordance with the Equality Act 2010, Schedule 9, Part 1, it is a genuine occupational requirement (GOR) that the post holder is female. This requirement is essential for the role due to the following reasons:

1. Privacy and Dignity: The role involves working closely with female residents during sensitive hours (evenings, nights, and weekends) where privacy and dignity are paramount. Female residents may feel uncomfortable or distressed receiving support from a male/male presenting worker during these times, especially in situations involving personal care or emotional vulnerability.

2. Safety and Trust: Many of the residents may have experienced trauma, including domestic violence or abuse, often perpetrated by males. The presence of a female manager helps create a safe and supportive environment where these individuals can feel secure and trust the support being provided

3. Legitimate Aim: The requirement ensures that the MPMT can maintain its commitment to providing gender-sensitive services tailored to the needs of vulnerable females. This aligns with the legitimate aim of protecting residents’ well-being and mental health.

4. Proportionality: The occupational requirement is a proportionate means of achieving the legitimate aim, as it directly addresses the needs of residents in a way that cannot be achieved through alternative measures, such as reallocating duties or employing male/male presenting staff for this role.

This GOR has been carefully considered to ensure compliance with legal standards under the Equality Act 2010 and is applied only where it is essential for fulfilling the primary responsibilities of this specific role.

The successful candidate will be responsible for managing night and weekend operations at our Southeast London housing projects, providing leadership to support workers, ensuring resident safety and wellbeing, and maintaining high standards of service delivery in accordance with the Marsha Phoenix Memorial Trust's mission to support children and young females through secure housing and development opportunities.

ADDITIONAL REQUIREMENTS

• Completion of an enhanced DBS check before employment.

• Provision of two professional referees.

• Residency within a reasonable travelling distance is desirable. 

POSITION OVERVIEW

The Programme Development Manager represents an evolution from our Programme Manager role, focusing on shaping the future direction of The Avenues Youth Project's programmes whilst maintaining oversight of current delivery. This isn't just about managing what we do now, it's about looking ahead and designing what comes next.

Working closely with the Programme Director, you will be responsible for researching innovative approaches to youth work, developing funding proposals, and creating programmes that respond to the changing needs of young people aged 8-19. We need someone who can think creatively about engagement whilst keeping an eye on emerging trends and opportunities in the sector.

As a member of the senior team, you'll help embed our values throughout the organisation and ensure our programmes remain at the cutting edge of youth work practice.

KEY AREAS OF RESPONSIBILITY

Programme Innovation and Strategic Development

Programme Design and Innovation

● Research and develop innovative programme concepts that address emerging needs of young people within the community, utilising best practice from across the youth work sector.

● Lead comprehensive design processes for new initiatives, collaborating with lead youth workers, young people, families and community partners to ensure programmes are relevant and effective.

● Create detailed programme frameworks incorporating learning outcomes, delivery models, resource requirements and sustainability strategies.

● Plan, develop and deliver allocated youth work projects that meet organisational aims, taking responsibility for budgeting, planning, delivery, monitoring and evaluation.

Current Programme Oversight

● Collaborate in overseeing the recruitment, retention and progress of young people across assigned programmes, working to ensure consistent engagement and positive outcomes.

● Participate in necessary working groups and initiatives on behalf of the team, liaising with a wide range of youth service providers to ensure AYP is represented in appropriate forums and relevant partnerships.

● Have proactive contact and engagement within the community, maintaining visibility and building relationships that support programme delivery.

● Work with the Programme Operations Manager to report and respond to the Programme Director and senior team on the planning, development, delivery and progress of youth work programmes.

● Ensure all data collection, documents and record keeping is up-to-date and meets the requirements of the Impact and Evaluation Manager.

● Monitor programme attendance patterns and young people's progression, identifying opportunities for enhanced engagement or additional support.

● Coordinate with the Programme Operations Manager and Lead Youth Workers to ensure consistency of approach and share effective practices across different programme areas.

Community Partnerships and External Relations

Strategic Relationship Building

● Establish and maintain strategic relationships with schools, colleges, community organisations, local authorities and other youth providers to develop collaborative networks.

● Represent AYP at community forums, working groups and sector events, maintaining awareness of local priorities and identifying partnership opportunities.

● Develop collaborative programmes with partner organisations, combining resources and expertise to maximise impact.

● Engage with families and community members to understand their aspirations for young people.

Programme Partnerships

· Support the Programme Director in developing and maintaining key relationships and partnerships.

· Establish positive working relationships with external agencies delivering youth work with us and those supporting organisational development.

· Work with the Engagement, Communities and Culture Manager, to develop and maintain effective long-term community partnerships to boost membership at AYP.

Research, Evaluation and Quality Assurance

Evidence-Based Development

● Maintain current knowledge of research and best practice in youth work, particularly relating to our target demographics.

● Commission or conduct research projects to inform programme development decisions and enhance service delivery.

● Collaborate with the Impact and Evaluation Manager, to analyse data from existing programmes to identify effective practices and areas requiring improvement.

● Collaborate with the Impact and Evaluation Manager to establish robust evaluation frameworks for new programmes.

● Work with the Impact and Evaluation Manager to understand and articulate funder objectives throughout programme design and delivery.

Quality Standards and Continuous Improvement

● Develop quality standards and frameworks for all programmes, ensuring alignment with organisational values.

● Collaborate with the HR Manager to create comprehensive training materials and guidance documentation for staff delivering new programmes.

● Monitor programme quality through systematic observation, feed \back collection and data analysis.

● Lead programme effectiveness reviews and provide recommendations for improvement.

● Liaise with external quality assurance bodies, inspectors, and regulatory authorities as required.

Staff Leadership and Development

● Line Management of Programme Operations Manager and Lead Youth Workers - including regular observations, formal supervisions, annual appraisals, and investing in their professional development.

● Attend Line Managers training and regular sessions with HR Manager.

● Deliver reflective practice sessions to the youth work team to support continuous professional development as part of our Learning and Development plan, in collaboration with HR Manager.

● Assist in recruiting or contracting new workers, tutors or teachers as required.

Funding and Financial

Strategic Funding Development

● Collaborate with the Fundraising Manager to identify funding opportunities that support programme development priorities and organisational objectives.

● Contribute to funding applications for new programme areas, ensuring proposals demonstrate clear impact potential and realistic delivery plans.

● Develop comprehensive business cases for programme expansion, including cost-benefit analysis and risk assessment.

● Monitor funding environments and policy developments that may influence programme design.

Financial Administration

● Work with the Finance Controller to ensure high-level financial administration and record keeping, with accountability for project expenditure.

● Maintain clear understanding of AYP's programme budgets and finances, with responsibility for budgeting, monitoring and reporting of assigned budgets.

● Participate in regular budget meetings with the Programme Director and work with the Finance Controller to ensure costs remain within budget.

● Check and approve Lead Youth Workers timesheets for allocated budgets and resolve discrepancies.

Safeguarding and Compliance

● Act as Designated Safeguarding Lead and carry out responsibilities in strict accordance with AYP's Safeguarding Policy,

● Work with TACs, PRUs, Police, Early Help Teams, MARFS, LADO etc. where required to ensure safety of all young people, staff and volunteers,

● Act as main point of contact for safeguarding referrals, working in partnership with other agencies to ensure safety and wellbeing,

● Maintain comprehensive knowledge of safeguarding practices and current legislation.

GENERAL RESPONSIBILITIES 

· In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Avenues. 

· Participate in internal/external meetings as required, and attend training events, conferences, and other functions as necessary. 

· Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs. 

· Adhere to all The Avenues’ policies and procedures. 

· Stay abreast of policy and developments in youth work locally and nationally.

· Always undertake your role in a professional manner maintaining a high-quality standard of work and in accordance with our values and role model our Behaviours Framework.

· Undertake any other duties as may be reasonably required within the scope of the role. 

We are currently looking for two (new) part-time Finance Manager roles, splitting the previous finance manager role and following the implementation of new accounting software – with one role focussing on general finance processes and systems, and one role focussing on relationships with budget holders, reporting and forecasting.

The Sutton Trust is seeking highly motivated and enthusiastic individuals to join the team and provide crucial support on a range of key finance functions. This is an exciting time to join the team as we are looking to further improve process efficiencies and assess the use of technology within the team.

These are varied and hands-on roles that requires a strong understanding of charity accounting (particularly funds), excellent problem-solving skills and initiative. You can expect a steep learning curve and fast-paced work in a passionate and supportive environment. 

Senior Finance Manager

The Senior Finance Manager will join a small and dynamic team that covers Finance, Human Resources, IT and Business Operations. The Finance & Operations team play a critical role by running the day-to-day operations and providing the infrastructure that enables the continued delivery of the Trust’s mission and objectives.

Main duties

• Overseeing the Finance Officer’s work including sales ledger, purchase ledger and general processes and ensuring transactions are posted accurately and timely as well as supporting reconciliations and resolving discrepancies
  Other duties as necessary from time to time 
• Overseeing month-end and year-end processes, including reconciliations and preparing trial balances and journal postings.
• Preparing year-end schedules and statutory accounts, working closely with the Director of Finance & Operations and external auditors. Liaising with external auditors and managing the audit process.
• Ensuring legal and regulatory compliance (e.g. Companies House, Charity Commission)
• Managing the finance system, including data integrity, user access and system upgrades. Supporting finance-related integrations with other systems, and ongoing system improvements/ automation.
• Supporting the Director of Finance & Operations to ensure there is an effective system of financial controls, e.g. feeding into policies, procedures and team-wide training, as required
• Line managing, motivating and proactively supporting the Finance Officer in their professional development
• Proactively updating your own knowledge in relation to the role, identifying and undertaking appropriate training
• Keeping up to date with legislation, policies and procedures relevant to the role and the Trust’s work

Interviews

Applications should reach us by 10am, Monday 18th August, with first round interviews held over Zoom on Thursday, 28th August, and second round interviews held at our London offices on Wednesday, 3rd and Thursday, 4th September.

Finance Manager

The Finance Manager will join a small and dynamic team that covers Finance, Human Resources, IT and Business Operations. The Finance & Operations team play a critical role by running the day-to-day operations and providing the infrastructure that enables the continued delivery of the Trust’s mission and objectives.

Main duties

• Building and maintaining relationships with budget holders and members of senior leadership to help them understand budgets and financial statements and support them with their day-to-day budget management and finance needs (incl. on the new finance system, XLedger)

• Preparing quarterly management accounts, and other financial modelling as required
• Cash management and cashflow forecasting; monitoring and reporting on the Trust’s investment portfolios
• Supporting the Director of Finance & Operations with annual budget setting and leading on quarterly reforecasting cycles
• Supporting the Development Team with funding applications, and grant / funder reporting
• Ensuring compliance with funder restrictions and requirements
• With support from the Finance Officer, managing the payroll and benefits administration (note, payroll is outsourced)
• Supporting the Director of Finance & Operations to ensure there is an effective system of financial controls, e.g. feeding into policies, procedures and team-wide training, as required
• Proactively updating your own knowledge in relation to the role, identifying and undertaking appropriate training
• Keeping up to date with legislation, policies and procedures relevant to the role and the Trust’s work 
• Other duties as necessary from time to time

Interviews

Applications should reach us by Midnight, Monday 25th August, with first round interviews held over Zoom on Tuesday, 2nd September, and second round interviews held at our London offices on Tuesday, 9th September.

Sustainable Merton, Merton's award winning environmental charity, is recruiting a dynamic individual to oversee our Community Changemakers initiative and deliver grassroots acitivity in Pollards Hill, Mitcham.  If you are passionate about sustainability, volunteering and making a difference in a local community, we would love to hear from you!

This role combines volunteer leadership with project management. The successful candidate will split their time between:
- Project management and delivery of the WeRPollards project (2 days/week), a grassroots local initiative running from September 2025 to September 2026
- Volunteer and operational management (1 day/week), supporting the charity as a whole
You will work closely with Moat Housing to deliver the WeR Pollards Community Changemaker project and also lead the development and implementation of a new volunteering strategy, support colleagues to adopt new volunteer processes,
and oversee our charity policies to support compliance and our organisational growth.
KEY RESPONSIBILITIES
WeRPollards project management
1. Group Development and Coordination
● Coordinate and facilitate monthly volunteer meetings at the Pollards Hill Wellbeing Studio.
● Attend the Wellbeing Studio on a weekly basis, attend schools and community pop-up events to increase awareness of and community engagement in the project
● Support volunteers with soft and technical skills development on their path to becoming Community Changemakers.
● Encourage retention and progression of existing volunteers whilst increasing group membership from 15 to 30.
● Liaise with Moat Foundation officer and project tutors to establish a pathway into volunteering and increasing membership of the WeRPollards group
● Work with colleagues at Sustainable Merton to align this grass roots work with their borough wide initiatives such as Merton Garden Streets, Mitcham Community Orchard, Repair Cafes, Preloved Studio and Merton’s Community Fridge.

2. Community Engagement
● In partnership with Pollards Hill Wellbeing Studio team, develop and implement a local engagement strategy to recruit and retain volunteers to become WeRPollards Community Changemakers.
● Design and deliver an induction and training programme for new volunteers.
● In collaboration with the PH Wellbeing Studio team conduct regular listening sessions to identify resident needs, interests and connect volunteers to, or help them develop, relevant community activities.
3. Project and Event Delivery
● Lead the volunteer group to plan and deliver community activities aligned with the 3R’s agenda, that are run out of the Wellbeing Studio, including:
○ Sewing Skills Workshops (Monthly, 10 sessions)
○ Community Gardening Sessions (Min. 5 sessions)
○ Repair Shed Sessions (Monthly, 9 sessions)
○ Street Planting Engagement & Delivery (Min. 3 events)

4. Capacity Building and Progression
● Deliver at least 6 training workshops including SMART goal setting and planning.
● Support residents to lead and take ownership of initiatives and to become Community Changemakers.
● Build a clear, accessible pathway for participation and leadership within the group and studio.

5. Monitoring, Evaluation and Reporting
● Track Key Performance Indicators including:
○ Volunteer numbers, growth and retention (Target: 30 volunteers, 60% retention)
○ Number of volunteer hours contributed
○ Number of accredited or certified training courses completed
○ Number of volunteers progressing into leadership roles
○ Attendance and engagement in all community sessions
● Conduct volunteer satisfaction surveys and gather qualitative feedback.
● Report quarterly on progress to PHCC meetings, outcomes and impact to the Pollards Hill Community Committee.

Volunteer and operational management - Sustainable Merton

● Develop and implement a volunteering strategy covering recruitment, retention, induction, training, and development
● Identify and recruit a cohort of Community Changemakers
● Draft volunteer role descriptions across all projects
● Conduct annual volunteer surveys
● Plan and deliver twice-yearly recruitment drives
● Establish a volunteer recognition scheme
● Build partnerships with local organisations
● Create centralised onboarding systems
● Maintain and manage safeguarding policies and training records
● Collaborate with volunteers and staff on fundraising campaigns and applications
● Ensure our policies are kept up to date
● Oversee risk register
● Support reporting and KPI tracking
EXPERIENCE AND SKILLS
Essential

● Experience of managing and supporting volunteers
● Community Engagement experience
● Understanding of environmental issues & the 3R’s agenda
● Project coordination and planning
● Knowledge of volunteer database management and GDPR for volunteers
● Excellent organisational and communication skills
● Ability to prioritise and meet deadlines
● Proficiency with Google Suite
Desirable

● Budget monitoring or financial oversight experience
● Bid writing experience
● Knowledge of Merton and the Pollards Hill area

The Events & Fundraising Manager will work at the heart of our public events programme, helping to organise fundraising walks and other events across London and the South East, and raising funds to support the provision of free legal advice. Our events include the London Legal Walk -- an annual event which raises over £1 million each year -- regional Legal Walk events, and other fundraising events such as the Great Legal Quiz and the Great Legal Bake. LLST also purchases places for third party events such as the London Marathon, Brighton Marathon, and Big Half. We also raise money through individual and corporate donations.

The Events & Fundraising Manager's principal role is to manage these events and promote our fundraising in support of free legal advice charities in London and the South East. Your main duties and responsibilities will include the following: 

• Organising events
• Establishing and managing partnerships
• Managing staff and volunteers 
• Marketing and communications

We are looking for a candidate with demonstratable and relevant experience working at a senior level in mass participation and third-party challenge events. The person will be organised with experience managing projects, budgets, partnerships with funders and key stakeholders, suppliers, volunteers and staff. 

Please see the attached Recruitment Pack for a more information about LLST and a full job description. 

About us 

We are an independent charity that supports, promotes and represents public libraries. Our work is driven and led by our membership, which includes almost every library service in England, Wales, Northern Ireland and the Crown Dependencies (Guernsey, Jersey and the Isle of Man).  

Across the areas we serve there are 176 individual library services with around 3,000 library branches serving over 61 million people. 

Our unique approach is to bring these services together to share experience, expertise and evidence – driving innovation and impact across the public library sector.

While senior library leaders sit on our board and committees, we work with library staff at all levels.

As well as providing practical support, training and advice to libraries, we represent them to government and raise their profile in the media. We also develop and lead national library projects with cultural, academic and corporate partners.  

We work to a strategic plan that runs until 2027, organised around four themes: drive, grow, connect and engage.  

We generate income from membership subscriptions, commissioned services, events and grants. As an Arts Council Investment Principle Support Organisation, part of our core funding in England comes from the Arts Council to help embed their Investment Principles across the library network.   

Our values 

• We are supportive. We respond to the varied, emerging needs of our members and their communities to enable libraries to learn from each other, and other sector leaders, so that they can safeguard and improve their services.  

• We are inclusive. We work with our members and partners to design and deliver our work and to determine our strategic priorities because we are committed to representing the diverse communities and libraries which we serve.  

• We are open. We are in constant communication with our members and partners on all levels to learn from their experiences, reflect on our practice and develop our services. We welcome challenge and new directions for our work.  

• We are ambitious. We believe that libraries are an essential part of the solution to a range of society’s needs. We promote innovation and collaboration to ensure that libraries are recognised locally and nationally.  

Working at Libraries Connected 

We are a friendly, collaborative team of around 20 staff based all around England and Wales. 

We value diversity and are committed to promoting an inclusive working environment. We strongly believe that inclusive and diverse organisations are not only better places to work, they are more innovative, make better decisions and are more successful. We value people who bring unique perspectives and knowledge to our team. 

We want to make our recruitment process as fair as possible. To reduce bias, we shortlist candidates based on their responses to up to six application questions. These are designed to tell us about your values, experience, attitudes to work, and transferable skills. We do not ask for a separate cover letter or supporting statement. 

We offer flexible working as standard, helping work fit around family and caring responsibilities. Many of our staff work their hours in different ways, including flexi time and compressed hours. We are open to discussing what would work for you and be possible for the role. 

All roles are remote and are open to applicants who live anywhere in the UK. We provide staff with a home office set-up including laptop, monitor and phone. There is the option to work from our central London office or use a co-working space if it is not possible to work from home. 

We welcome requests for adjustments to our standard recruitment processes for anyone who needs them. 

Our Commercial Team 

We have a small commercial team with big ambitions for the sector.

Currently, we hold a single commercial contract worth around £3m per year delivered through 12 libraries. Our aim is to reach a point where we have a menu of commercial contracts that all of our 176 member library services can choose to benefit from according to the skills and assets of their service, their focus and strategy and of course the needs of their communities.

In the current funding climate for local authorities and local government services, these contracts are not just about the income and the services they can provide but about demonstrating nationally the power of the library sector, and how national services can be delivered locally through library services and the communities they serve.

Our approach is to identify and secure contracts procured by national government – either directly or with partners to extend the libraries’ capabilities – with an eye to local delivery through the library services. This allows us to centrally hold and manage the risk of the national contract, leaving the library services to deliver themselves.

We see libraries as a solution to many of society’s challenges and this is one route we use to bring the libraries into that solution.  

This area is part of our long term strategy – we are seeking to build the commercial team with this role and while it is initially a 12-month contract, our hope is that with the role in place we can generate the income to sustain and build on it.

We are looking for a motivated and experienced HR professional to deliver high-quality HR operations at CIEH. This is a broad and rewarding role - you’ll look after CIEH’s HR function, as well as modernising our systems and processes and acting as a key partner to teams across the organisation, helping to build a positive and high-performing workplace culture.

This is a fantastic opportunity for someone who is excited by the opportunity to make improvements and have a significant impact. If this is you, and you have strong generalist HR experience, a good understanding of UK employment law and the ability to work both independently and collaboratively then we would love to hear from you.

UNISON’s HR team are looking for an HR Operations Manager to lead a key administration team and project that will create an HR Shared Service function. This isn’t just about systems, it’s about improving internal and external customer experiences, and streamlining processes for long-term impact.

About this job

You’ll lead a full redesign of our in-house administration practices and workflows, including implementing a Shared Service technology solution to deliver an improved customer experience and internal processes. Managing a small team of administrators and collaborating with other key HR stakeholders, sound leadership and communication skills will be key to success.

Your focus will include:

• End to end review of all HR administrative processes across all stages of the employee lifecycle, including recruitment and onboarding.
• Implementation of an HR help desk technology solution / HR service management system.
• Streamlining administration to support better, faster and more focused SLA’s.
• Creating measurable data sets and reports to allow for practical solutions to be developed in line with organisational needs and trends.
• Collaborating with stakeholders to co-create lasting change.
• Developing clear, practical tools to assist with training others and creating self-service solutions.

This is both an operational and strategic role with hands-on delivery and real, evidencable impact.

About you

We’re looking for someone with strong HR process expertise, gained from a Shared Service environment. A collaborative mindset and experience driving change, you should be confident working with data, influencing stakeholders, and navigating complexity with a practical, solution-focused approach.

You’ll bring:

• Proven experience leading and managing in an HR Shared Service function.
• A track record of improving processes and delivering change.
• Excellent stakeholder skills, especially with senior leaders, managers and union reps.
• The ability to use data to inform strategy.
• Knowledge of HR help desk technology solutions / HR service management systems.
• A values-led, adaptable and proactive working style.
• Patience and adaptability to work within traditional or evolving structures, and an understanding that change often involves many voices and perspectives.
• Experience working with trade union representatives, ideally in a not-for-profit or similar environments (desirable).

A full job description and person specification can be found attached below.

About UNISON

UNISON is the UK’s leading public services trade union, with over 1.3 million members working in the public sector, private, voluntary and community sectors and in the energy services. We employ approximately 1,200 staff, with around 370 at our national centre in Euston in central London and the remainder in our 12 regions across the UK, including Northern Ireland.

UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.

Could you help families through the most difficult time of their lives?

We’re looking for a compassionate and experienced leader to guide our Family Support Team as we grow and evolve. You’ll play a vital role in delivering emotional and practical support to families facing childhood cancer or life-challenging conditions—for as long as they need us.

This is a unique opportunity to lead a talented, multidisciplinary team and shape the future of our services as we expand into new regions and prepare for the transition from the Royal Marsden to Evelina London Children’s Hospital.

If you’re someone who can think strategically, lead with empathy, and understand the emotional realities families face when a child is seriously ill—we’d love to hear from you.

Role overview

Leadership & Service Delivery

• Lead and coordinate the delivery of family support across all regions, ensuring services are accessible, consistent, and impactful.
• Line manage a skilled team including Family Support Workers, a Senior Family Support Worker, and a Senior Social Worker.
• Oversee referrals and caseloads, ensuring support is tailored to each family’s needs.
• Act as Designated Safeguarding Lead (DSL), overseeing safeguarding policy, training, and practice.
• Monitor service outcomes and contribute to strategic planning and budget management.
• Participate in the on-call family support rota (occasional weekends).

Hospital & Community Partnerships

• Build and maintain strong relationships with hospital teams across London, Surrey, and Sussex.  Including, St George’s Tooting, Royal Marsden Sutton/Evelina London Children’s Hospital, Kingston Hospital, St Peter’s Hospital Chertsey, Epsom Hospital, Royal Surrey Hospital Guildford, East Surrey Hospital Redhill, Worthing Hospital
• Represent the charity in multidisciplinary meetings, safeguarding boards, and service planning discussions.
• Support the transition of services to Evelina London Children’s Hospital.
• Identify new partnership, across new regions and referral opportunities in clinical and community settings.

Organisational Contribution

• Provide insights and case studies to support fundraising and communications.
• Attend occasional family events and community activities.
• Champion Momentum’s values and safeguarding standards in all areas of work.

 Person specification

Essential

• Significant experience working directly with children and families.
• Background in health, education, care, or social support.
• Proven experience leading and managing staff teams.
• Strong understanding of safeguarding and experience as a DSL.
• Knowledge of the emotional impact of serious illness and bereavement on families.
• Excellent communication, organisation, and digital literacy.
• Experience working in multidisciplinary teams and evaluating service delivery.
• Full UK driving licence and access to a car.
• Reliable internet and suitable space for remote working.

Desirable

• Relevant professional qualification (e.g., social work, nursing, education, counselling) or equivalent experience.
• Experience working in a charity or family support setting.
• Experience supporting bereaved families.
• Budget and financial oversight experience.

Are you a skilled policy professional ready to take the lead on major policy initiatives and influence change at the highest levels? Do you combine policy expertise with the ability to inspire, motivate, and deliver results?

We have an exciting opportunity for a Policy Manager to lead a portfolio of work that shapes our influencing agenda across England, Wales and Northern Ireland. In this pivotal role, you will drive forward high-profile projects, developing policy that makes a tangible difference to the lives of people living with and affected by motor neurone disease (MND).

Working closely with colleagues in Campaigns and Public Affairs, you will ensure our voice and the voice of the MND Community is heard. You will identify and develop strong policy positions, engage with key decision-makers, and navigate health and social policy structures to achieve meaningful change. Your proactive, solutions-focused approach will help turn ideas into impact.

We're looking for someone confident in taking a position, inspiring a team, and influencing policy from concept through to delivery. This is an excellent opportunity for you to shape policy, build influential relationships, and deliver improvements that matter most to those living with and affected by MND.

Key Responsibilities:

• Lead the development of policy, research and analysis to strengthen the Association's position in key debates.
• Analyse public policy to identify barriers and develop practical solutions for campaigns, briefings and submissions.
• Write and oversee the production of high-quality policy papers, reports and speeches.
• Build and maintain strong relationships with policymakers, government, academics and other sector stakeholders.
• Co-ordinate updates on policy developments for internal teams and share information in accessible formats.
• Represent the Association at meetings, seminars and conferences.
• Line manage a team of three Policy Advisers, providing effective supervision and clear objectives.
• Organise policy-related consultations and events.

About You:

• Strong knowledge of UK political systems, including government departments, Westminster and devolved nations.
• Excellent communication, negotiation and influencing skills.
• Skilled in planning and managing multiple projects to tight deadlines.
• Proven track record in outcome-focused policy development and analysis.
• Confident in interpreting complex issues and presenting them clearly.
• Collaborative team player who can also work independently.
• Experience of managing staff or external consultants.
• Willingness to travel within the UK, with occasional evening or weekend work.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office at least 1 day per week. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas

• Strong understanding of UK political systems, including government departments, Westminster and the devolved nations, with the ability to influence and engage effectively at all levels.
• Proven track record in outcome-focused research, policy analysis and policy development, supported by strong analytical and communication skills.
• Commitment to the vision and mission of the MND Association, with the ability to work collaboratively to deliver the Public Affairs and Campaigns Strategy.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

This is a rewarding opportunity for you to make a lasting impact and ensure the voices of those affected by MND are heard. If you are ready to take the next step in your career, we would love to hear from you.

This role at Relate - Family Action

Relate at Family Action is here to promote safe, supportive relationships for all and support everyone to strengthen the relationships that mean the most to them.

For over 150 years Family Action has seen first-hand the power of family to shape lives, for better and worse. That's why we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. Whatever family means or looks like to us, ultimately, it's relationships that matter – and the quality of our relationships affects the quality of all our lives.  

This is a pivotal role responsible for crafting and executing strategies and campaigns that promote both the Relate brand image and overall marketing efforts to support the achievement of sales targets across a range of counselling services (both B2C and B2B), training products, charity retail outlets and other income streams.

We are looking for a marcomms ‘all-rounder’: someone who can take a strategic view as well as being ‘hands-on’ in the delivery of marketing support to the wider Relate team.