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Job Title: Support worker
Location: London Borough of Tower Hamlets
Salary: £28,808.00 per annum
Hours: Hours: 40 hours per week
Contract: Permanent
PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.
We have an exciting opportunity for Support Workers within two of our specialist services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.
PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.
We are looking for:
Competencies
- Knowledge, empathy, understanding and proven ability to work creatively and engage homeless people whose alcohol/ drug misuse/ mental health/ complex trauma has had significant effect on their physical and mental health, social and coping skills .
- Ability to assess needs, risks (within a framework of positive risk taking) and develop user led support plans.
- Awareness of and ability to identify and address health and care issues with partners, especially substance misuse, mental health, dementia etc.
- Ability to respond to challenging behaviour in a safe way.
- Ability to develop successful professional relationships, working collaboratively with external and internal partners , sharing expertise and learning from colleagues in health, social care,probation and voluntary sector etc
- Knowledge of and commitment to service user involvement, self empowerment, equalities, diversity andservice improvement
- Basic understanding of the principals of delivering support within a Psychologically Informed Environment (PIE) and commitment to working within this model
- Robust knowledge and practical application of adult safeguarding requirements.
- Knowledge and understanding of Healthand Safety in a hostel setting, including dealing with emergencies and working alone.
- A good listener and communicator at all levels, including people with communication difficulties
- A good standard of literacy, numeracy, computer skills and the ability to write accurate and succinct reports.
- Proven ability both to work within a team and use initiative to problem solve.
- Excellent time management skills
- Willingness and ability to support personal care where the service user is at risk
- Ability to implement policies and procedures,standing orders and financial regulations
What we offer
We offer our staff a generous benefits package, which includes:
- Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
- Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
- Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
- Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
- Season Ticket Loans – We offer interest-free season ticket loans after successful probation
- Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.
How to apply
Please read the full Job Description & Person Specification which can be found on our website. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. Please send your CV and Supporting Statement by clicking the Apply Now button. Furthermore, applications with no attached personal statement explaining how you meet the job description will not be considered.
It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.
The client requests no contact from agencies or media sales.
Location: Kingsway, Gloucester
Contract: 45 hours per week
Salary: £13.40 per hour
(Job Grade: A)
This role is subject to a DBS check, which will be provided by Prosperity Care & Wellbeing.
Please Note: We do not offer sponsorship at this time.
Lead with Purpose. Thrive with Us.
Are you ready to make a genuine difference in people’s lives while advancing your career with an award-winning organisation?
At Prosperity Care & Wellbeing, we’re passionate about delivering outstanding, person-centred care to vulnerable adults with complex needs. Our work changes lives - and we’re proud to be recognised for it:
- Culture and Diversity Award – 2023
- Best Place to Work in Gloucestershire – 2022
- Care Employer of the Year – 2024
- Winner of Excellence in Social Care Training Award – 2024
- The Employer Award (Independent) at National Learning Disabilities and Autism awards - 2025
- Join a team that values compassion, innovation, and professional development. We offer a supportive environment, competitive salary, and a wide range of benefits designed to help you flourish - both in your career and personal life.
About the Role:
We are currently seeking a dedicated and experienced Senior Support Worker to join our dynamic team at a supported living service comprising 21 self-contained flats. Each individual in our service lives independently and receives tailored support based on their unique needs.
The people we support may be living with a range of conditions including mental health challenges, autism, OCD, dementia, brain injury, trauma-related needs, and more. Your role will involve working closely with the team to provide high-quality, person-centred support and to help ensure the smooth day-to-day running of the service.
Key Responsibilities:
As a Senior Support Worker, you will act as a role model for best practice, leading and guiding the staff team while supporting individuals with daily living and emotional wellbeing. You’ll ensure support plans are followed and regularly reviewed, promote independence, maintain accurate records, complete audits, ensure compliance with safeguarding and regulatory standards, work with external professionals and families, and contribute to the continuous improvement of the service and team culture. You will be skilled in supporting people with complex needs in a person-centred and trauma-informed way, be a strong communicator with team leadership experience, organised in managing daily service operations, and confident working under pressure and adapting to changing needs.
Why Choose Prosperity Care & Wellbeing?
We believe that when you care for your team, they can care better for others. That’s why we offer:
- A thorough induction and ongoing training
- Access to Vivup for lifestyle savings, cycle-to-work, electronics scheme, and more
- Free online counselling and GP services
- Discounted gym membership (The Gym, Gloucester Quays)
- Wellbeing support programmes
- Free parking and flexible working options
- Career development opportunities
- Enhanced DBS check paid for by us
Ready to Join a Team That Cares as Much as You Do?
If you're a motivated, compassionate leader ready to take the next step in your career - we want to hear from you.
Be part of something meaningful. Choose Prosperity Care & Wellbeing.
Equal Opportunities:
We encourage applications from diverse individuals and believe that diverse talent makes us stronger. We celebrate individuality and inclusivity in our workplace.
We are committed to safeguarding and promoting the welfare of adults with care and support needs and expect all staff and volunteers to share this commitment.
If you’re ready to make a real difference and join our dynamic team, apply now!
REF-225 194