Department lead jobs

Are you an experienced accountant who is passionate about dogs?
We’re searching for a Financial Accounting Manager to take the lead on all things accounting: from ongoing accuracy on the general ledger to year-end accounts.

What does this role do?
As Financial Accounting Manager, you will:

• Be responsible for end-of-year accounts, working closely with colleagues and auditors to ensure all accounts are completed accurately and compliance is maintained,
• Maintain ongoing accuracy in the general ledger for UK entities, reviewing transactions and control accounts to identify and rectify errors,
• Ensure tax compliance, from reviewing returns to ensuring compliance in line with changes to tax legislation and guidance,
• Manage and coach the Assistant Financial Accountants, providing strong leadership, performance management and professional development,

Interviews for this role are provisionally scheduled for 1st June 2026, and will take place on Teams. This role is available as a fixed term, family leave cover until August 2027.

Could this be you?
To be successful in this role, you’ll need to be a fully qualified accountant who has been responsible for managing the year-end process in a large group, who understands complex VAT environments and maintaining an accounting system. You’ll work pro-actively and flexibly to meet multiple competing deadlines, while leading and coaching a small team. You’ll be an excellent communicator, with the ability to collaborate with stakeholders across the charity and communicate complex financial information to non-financial colleagues. A commitment to the work we do is essential.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

As our Fundraising Officer (Community) you will be a key member of the income generation team for Winchester Hospice Fundraising Charity, joining at an exciting time following significant growth in revenue generation. You will drive our community fundraising efforts, delivering our ambitious plans and meeting financial targets.

You will lead innovative fundraising campaigns, foster and manage community relationships and ensure exceptional supporter experiences. Your role will encompass key community fundraising campaigns to maximise support and donations from both community groups and individuals.

In this role you will collaborate with the wider team to ensure a unified and effective approach to fundraising to ensure that the charity is financially sustainable and widely recognised by the local community. You will support the promotion and delivery of significant events, provide excellent stewardship and enhance supporter journeys. Your proactive, can-do attitude and dedication will play a crucial role in achieving substantial revenue growth and driving the success of our strategic initiatives.

Senior Systems Developer

Permanent, Full time, Hybrid Working (minimum of 2 days per week in the office)

Location: This role can be based in any of our UK offices - Cardiff, Edinburgh, London, Warrington

Salary: £45,732 per year for Cardiff, Edinburgh, Warrington. £50,614 per year for London

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues. 

About the role

In this role, you’ll be a senior, hands‑on contributor to the design and delivery of solutions, with a particular focus on our Microsoft Dynamics platform, helping ensure it delivers meaningful outcomes across the organisation. You’ll act as a technical authority within the ICT team, owning complex development work, influencing technical direction, and upholding high standards of quality, security, and maintainability.

Working closely with colleagues across ICT and CRM, you'll solve complex technical challenges, champion best practice, and ensure the delivery of high-quality features that align with organisational goals. You'll build strong, open relationships with internal stakeholders and external suppliers, protect the team's focus, and introduce new technologies where they can add long-term value. As a senior practitioner in the Dynamics ecosystem, you'll provide trusted advice on platform capabilities, integration opportunities, and strategic enhancements that help the organisation get the most from its CRM systems.

About you

You’ll bring substantial hands‑on experience designing and delivering solutions using Microsoft Dynamics and the Power Platform, supported by a relevant professional qualification. You have strong expertise in Dynamics customisation and extension, data modelling, integrations and APIs, and SQL Server, alongside solid experience with modern software engineering practices such as source control, automated testing, code review, and CI/CD.

You’re comfortable taking ownership of complex work in resource‑constrained environments, improving quality and reliability, and working directly with users to translate real needs into effective solutions. You understand the long‑term impact of technical decisions and are able to balance pragmatism with sound design.

Ideally, you’ll also bring Microsoft certifications, experience working in a not‑for‑profit or mission‑driven context, and familiarity with Azure or similar cloud platforms.

Above all, you’re a collaborative and credible senior developer who communicates clearly, works effectively with suppliers and non‑technical colleagues, and influences technical decisions through expertise and judgment. You value learning and contribute positively to a culture of continuous improvement.

Please see the role profile for a detailed breakdown of the skills, knowledge and experience required for this role.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

We are seeking to appoint a new Director of Member Engagement to join our Senior Leadership Team and play a critical role in strengthening AoC’s relationship with its member colleges at a time of significant change for the sector. 

The Association of Colleges (AoC) is the national representative body for further education colleges in England. We have very high membership numbers and recent surveys show that member satisfaction is also high, but the world is changing fast, and the expectations on and challenges for colleges are increasing. We need to respond to those changes and ensure our support and advocacy for our members remains high quality, respected and valued.

This is a newly created role to help us do that, reporting directly to the Chief Executive, with responsibility for leading AoC’s membership engagement, regional member services and governance offer, ensuring a coherent, high-quality and consistent experience for member colleges across England.

Everything we do at AoC is aimed at helping colleges deliver on their purpose and continue making an impact. Colleges educate and train 1.6 million people each year. As their not-for-profit membership body AoC:

• Influences government and local and national policymakers to create the environment for strong and sustainable colleges at the heart of the economy.
• Provides high quality professional support, advice and intelligence to meet the needs of every member college.
• Champions and enhances the reputation of colleges, leaders, staff and students.

With a strong financial base and a strong team of passionate and highly dedicated staff, AoC will launch our new strategic plan in September 2026. The new Director of Member Engagement will provide strategic leadership to AoC’s regional structure, drive proactive and data-informed engagement with members and stakeholders, and be a part of the overall senior leadership team. This role will help maintain our position as a trusted, influential and indispensable partner to colleges at both national and regional level.

This role offers an opportunity to work within an organisation with purpose and impact in a sector that enriches lives through lifelong learning. If you are a strong leader, with excellent communication skills, able to travel regularly to provide a national presence for AoC senior leadership and strong support to a dispersed team, we would like to hear from you.

At AoC, we value trust, flexibility and professional growth. You’ll join a high-performing, mission-led organisation that offers generous benefits, flexible working, and opportunities to develop your career while making a positive impact on the FE community.

Please review the full job description and person specification, which outlines the role in more detail. If you have any questions or would like to have an informal discussion about the role please contact the Group HR Director.

Hours: Full Time, 37.5 Hours per week

How to Apply: If you think you have the skills, experience, and attributes to hit the ground running in this position, we would welcome your application. Click 'apply now' below.

To be considered for this role, your application must be submitted and received by 5pm on 25 May 2026.

Interviews: 
1st Stage - W/C 8 June
- Online interview
Location: online via Microsoft Teams

2nd Stage - W/C 15 June
- Candidates shortlisted for the final stage will have the opportunity to meet with the Deputy CEO
Location: online via Microsoft Teams

Final Stage - 25 June (fixed date)
- In person interview with a presentation exercise
Location: onsite @AoC London Office

AoC is committed to providing equal opportunities and embracing diversity. We encourage applications from everyone and will not discriminate against any applicants on the basis of age, disability, sex, gender identity, marital status, pregnancy, race, religion or belief, or sexual orientation.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend any interview, please contact us.

Thank you for your interest in this opportunity to join the AoC team.

REF-228 441

What does it take to lead the national voice for special schools at a time of real change?

Chief Executive Officer (CEO) – National Association of Special Schools (NASS)

National – home-based, with regular travel across England and Wales, particularly London

£90,000–£110,000 per annum

Full-time, permanent.

About NASS 

The National Association of Special Schools (NASS) is the membership association for special schools in England and Wales. We bring together independent special schools, non-maintained special schools, special academies, maintained special schools and multi-academy trusts with specialist provision.

We exist to inform, support and represent our members, helping specialist schools improve outcomes for children and young people with SEND and secure the place of specialist provision within the wider education system. NASS is known for being accessible, responsive and personal, combining national influence with practical support that members value as timely, human and trustworthy.

This is a pivotal moment for the organisation. In February this year, the Department for Education published a major white paper on SEND reform which will require NASS to both influence national policy on behalf of our members and children and young people, as well as support them to navigate the changes. Our new CEO will need to review our strategy while building on our strong platform and momentum to further deepen our influence and strengthen our internal capacity.

As our next Chief Executive, you will:

• Strategy & Impact: Lead NASS through a period of policy and structural change, ensuring the organisation remains clear on purpose, responsive to members and influential in the SEND landscape.
• Governance & Finance: Work closely with the Board of Trustees to provide strong governance, prudent financial stewardship, robust risk management and clear strategic oversight.
• Operational Leadership: Provide confident leadership to a small, remote team, strengthening collaboration, accountability, resilience and a positive, high-trust culture.
• Income Generation: Oversee budgeting, planning and reporting while developing thoughtful opportunities to diversify income through membership, partnerships, events and related activity.
• Community & Partnerships: Build and sustain trusted relationships with government, parliament, regulators, sector bodies and member schools, ensuring NASS remains relevant and well connected.
• Member Services: Protect and enhance the practical offer to members, from briefings and special interest groups to conferences, webinars, training and peer-to-peer learning.
• Brand & Profile: Act as a credible public ambassador for NASS, helping to modernise communications and broaden the organisation’s voice beyond a founder-shaped model.
• Future Growth: Shape a distributed leadership profile and support a more varied, accessible and engaging approach to membership, advocacy and communications.
• A seasoned senior leader with experience in a charity, membership body, education or public sector setting, and a clear track record of leading through change.
• A strong strategic thinker, able to absorb complex information quickly and translate it into clear, practical direction.
• A confident communicator with the gravitas to represent NASS with members, staff, trustees, MPs, peers, media and national partners.
• A politically astute relationship-builder, comfortable navigating a complex and fast-moving external environment.
• Experienced in governance, with a sound understanding of working with boards or trustees and supporting effective decision-making.
• Numerate and commercially minded, with experience of budgets, financial planning, income generation or partnership development.
• Credible, approachable and resilient, with the emotional intelligence to lead well in a high-profile, remote and sometimes uncertain context.
• Direct SEND experience would be a significant advantage, alongside understanding of specialist education or similarly complex stakeholder environments.

Why NASS?

• This is a chance to lead a respected, member-led organisation with a strong national reputation and a clear public purpose.
• You will help shape the future of specialist education at a time when SEND reform is high on the agenda.
• NASS has a loyal, experienced and collegiate remote staff team, supported by an active Board of Trustees.
• The organisation offers a genuinely influential platform, with strong connections across the sector and with government.

Application

For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill via apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence.

Closing date for applications: 9am, Monday 8th June 2026

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Are you an experienced Finance professional looking for a new opportunity?

We have a vacancy for a Finance Business Partner to join our fantastic Financial Planning & Analysis team here at RBL on a 9 month Fixed Term Contract covering maternity leave.

This role will see you as a key member of the Finance team, working closely with the Senior Finance Business Partner to deliver robust financially planning and advice, supporting budget holders, Heads of Departments and Directors across your designated teams.

You will manage the month end process for your business area to ensure all regular journals are posted in a timely and accurate manner. Any necessary corrections should be made, and you will support budget holders with reporting and variance analysis.

You will develop trusted relationships to produce financial projections, budgets, forecasts and business cases, ensuring alignment with organisational strategy. You’ll be a keen problem solver with an eye for detail, an effective communicator and have a strong focus on customer service, planning and organising. 

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

We’re looking for a Finance Business Partner who is passionate about the charity and welfare sector to join us and deliver high quality financial, commercial and business advisory support to our organisation. You will have similar experience in finance and management accounting obtained in a complex organisation, and knowledge of a variety of accounting systems and financial reporting approaches.

This is a 9 month Fixed Term Contract starting early July 2026. You will be contracted to our London, Haig House, Hub with a minimum expectation of two days per week working in person at the Hub and flexibility for working remotely/at home when not on site.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

Closing Date: 22nd May 2026

Interview Date: 2nd June 2026
Location: Hybrid working with multi-site working
across both Hospice sites, Selly Park and Erdington
Hours:  37.5 hours per week
Salary: Corporate Band E £35,423 - £41,403per annum
DBS Requirement: Basic

At Birmingham Hospice, our teams are united by a shared purpose: to improve the quality of life for people living with life-limiting conditions, and to support their families and loved ones during some of the most challenging times they will ever face.

We are seeking to appoint a proactive and commercially minded Sponsorship & Advertising Executive to develop, sell and manage sponsorship and advertising opportunities across hospice publications, campaigns, events, and physical environments.

This is an exciting new role designed to create a sustainable income stream, strengthen corporate relationships, and take advantage of opportunities generated by fundraising and marketing activities. With achievable targets focused on securing sponsorship for key publications, materials and initiatives, the postholder will play an important part in supporting the hospice’s long-term ambition to grow voluntary and commercial income beyond traditional fundraising streams.

Why This Role Matters
Sponsorship and advertising represent a significant opportunity for the hospice to diversify income. We need someone who can fill this gap by bringing the commercial focus and professional sales expertise required to identify, develop and manage these opportunities effectively, ensuring they deliver value both for the hospice and for partner organisations.

What You’ll Do

· Identify, develop and sell sponsorship and advertising opportunities across hospice publications, campaigns, events and on-site environments. 

· Build and maintain strong relationships with local and regional businesses and partners.

· Create tailored sponsorship packages and advertising solutions that align with organisational values and brand.

· Manage the full sales cycle, from prospecting and pitching through to delivery and reporting.

· Work collaboratively with the Corporate and Community Fundraising, Events and Marketing teams to ensure opportunities are maximised, coordinated and aligned with the wider fundraising and marketing strategy.

· Monitor income performance and contribute to future growth plans for commercial partnerships.

 

About You:

· Proven experience in sponsorship sales, advertising sales, business development, or commercial partnerships.

· Strong relationship-building and negotiation skills.

· Confident communicator with the ability to pitch ideas persuasively. 

· Organised and self-motivated, with the ability to manage multiple opportunities simultaneously. Collaborative approach and commitment to supporting a cause-driven organisation. 

· Understanding of the charity or healthcare sector is desirable but not essential.

 

What We Offer

· The opportunity to shape and grow a brand-new income stream.

· A collaborative, supportive working environment.

· The chance to make a real difference in supporting hospice care for local families.

· Puts patients, families and people first

· Flexible and inclusive ways of working

· Competitive salary, generous holiday entitlement 

· Wellbeing programmes, Reward Gateway retail discounts & financial tools

Social connections and community activities are at the heart of creating healthier, happier lives and a flourishing society. That’s why through The National Lottery Community Fund Strategy 2023-2030 we’re looking to make a bigger difference in the years ahead, by listening and responding to communities and by focusing on supporting bolder change.

Thanks to National Lottery players, we plan to distribute at least £4 billion of funding by 2030. Supporting projects that will create resilient communities that are more inclusive and environmentally sustainable. Projects that will strengthen society and improve lives across the UK.

We are looking to recruit two Funding Officers (one permanent and one FTC until March 2027) to join the London, Southeast and East Team (LSE&E), within the Strategy, Learning Partnerships team (SLP). You’ll be part of a team, led by a Funding Manager and comprised of several other Funding Officers.

The LSE&E team is headed up by a Senior Head of Regional Funding, together with regional leads. There are 5 local patches for the South East and East and 3 local patches for London.

The SLP team purpose is to:

• Enable and lead grant making across geographical boundaries within the LSE&E region & across England
• Ensure intentional and responsive grant making responds to sector needs, is impactful, focused and mission aligned
• Build evidence & drive continuous learning and impact in the mission areas and our equity-based approach
• Provide regional leadership for external engagement, partnerships & funder collaborations & lead and / or support project teams across LSE&E and share best practice

SLP does this through:

• Supporting LSE&E regional strategy, grant making and learning
• Working strategically with England wide colleagues on responsive funding and Partnership – working beyond LSE&E and across the England regions.
• Working with LSE&E colleagues, the Regional Leadership Team and England Wide
• Unlike other LSE&E patch-based Funding Officers, SLP has a uniquely collaborative function, working together with local patches, the region as a whole and across England. Therefore the Funding Officers for SLP must have a strategic, flexible and collaborative approach.

Your role:

• In Responsive Grant making, you will support the pipeline of ideas across two or more LSE&E local patches, assessing by The Fund's priorities and missions and using understanding of regional priorities.
   
• Using regional priorities and new IMD data, you will be horizon scanning opportunities for intentional external engagement and contribute to the LSE&E Regional Funding Plans.
   
• You will support strategic funding England Wide and exploring potential partnerships. You may support the region with Funding Mechanisms that will enable flexible grant making.
   
• You will support SLP to drive continuous learning within the LSE&E region and to implement high quality and relevant learning & events that meet the strategic objectives of the region.

In return we can offer the opportunity to work with one of the largest funders in the UK. 

Working in SLP is a good opportunity to collaboratively across LSE&E and England Wide. It is an opportunity to work strategically, with complexity and to hone your leadership skills. You will support colleagues and work with the Regional Leadership Team to support strategic plans for the region.

This is a fast-paced role that requires an ability to manage a large workload with & prioritise, with minimal supervision.

 

Interview details:

• Dates: 10th, 11th and 15th June
• Format: Virtual
• Location: We have a hybrid approach to working, work pattern will be agreed with the successful candidate. London is the regional Office.

You’ll ideally be based in London or within a couple of hours reach. The role does require travel to London at least once a month, and occasionally more frequently — up to once a week during peak periods

We will be hosting a briefing session on Wednesday 20th May, 9:45am. To register for the session or for any questions about the recruitment process, please email us from the link.

If you would like an informal conversation about the role specifically, please contact: Deborah Meyer-Lewis.

 

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application. (NOT the Funding Officer attachment)

Essential Criteria

1. Strategic Direction - A strong understanding of the Fund’s Priorities and Missions, how this contributes to the achievement of team and organisational goals and how this applies to grant making.
    
2. Responsiveness & Managing Competing demands –You should have a flexible approach, a can-do attitude and the ability to pivot between different funding programmes & audiences. An ability to manage a large, varied workload, prioritise with minimal supervision, and keep your Manager up to date on key issues and risks.
    
3. Working together – A strong team player, take’s time to build relationships, collaborate and contribute to team processes that remove silos and nurture a culture of mutual support. You drive higher performance across interconnected teams. You adjust your personal work styles and practices accordingly.
    
4. Responsiveness to change & feedback - The SLP team is working on new projects that are subject to reflection and change. You should be flexible and open to supporting continuous learning and change and be able to adapt your approach as needed. You promptly address concerns and actively seek feedback and opportunities for continuous improvement.
    
5. Visibility - Actively participates in cross functional teams and collaborates with other directorates to achieve common goals. You should have strong written and verbal communication skills for engaging with stakeholders at all levels. Confident to convene & give presentation to different audiences.
    
6. Leading our culture / Developing Self and others – Understands the importance of The Fund's Equity Diversity and Inclusion focus. Contributes to an inclusive environment through understanding the views and experiences of others. Considers personal and professional development as well as supporting needs of team members.
    
7. Delivering Quality Results: A strong ability to promote learning and foster a culture of continuous development. Ability to inspire and guide others towards achieving objectives. You should be able to clearly communicate desired results and ensure others feel supported and feel motivated to achieve.
    
8. Diligence and Control – Your conduct, behaviour and duties are positive and carried out in line with set expectations and policy and/or regulatory considerations.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition).

Customer Experience Coordinator

Salary:
Living Onsite – £25,685 per annum (Band C, Level 3)
Living Offsite – £27,445 per annum (Band C, Level 3), inclusive of OLW

Location: Gilwell Park, Chingford, E4 7QW
Contract Type: Permanent
Working Hours: 35 hours per week, worked on a rota basis including weekends

About the Role

We’re looking for a proactive and customer-focused Customer Experience Coordinator to help create exceptional experiences for visitors at Gilwell Park. This is an exciting opportunity for someone who enjoys working in a fast-paced environment, building strong customer relationships, and supporting unforgettable outdoor adventures.

In this role, you’ll play a key part in understanding customer needs, guiding them towards the right experiences, and supporting centre teams to ensure every visit runs smoothly from booking through to aftercare.

Key Responsibilities

Customer Service & Bookings

• Deliver professional and friendly support across phone, email, live chat, and social media channels.
• Advise customers on suitable products, activities, and booking options tailored to their needs.
• Maintain high service standards in line with SLAs and brand expectations.
• Manage customer bookings from enquiry stage through to post-visit support.

Administration

• Process bookings, enquiries, and customer information using internal systems including SharePoint, Cinolla, and Zendesk.
• Handle payments, invoices, and other routine financial administration tasks.
• Support the conversion of enquiries into confirmed bookings.

Centre Support

• Assist in planning activity programmes suited to customer and group requirements.
• Work collaboratively with centre teams to ensure a seamless customer journey.
• Support operational procedures, compliance requirements, and safety checks.

About You

We’re looking for someone with:

• Previous experience delivering high-quality customer service.
• Experience within outdoor education, residential centres, hospitality, leisure, or a related sector.
• Strong interpersonal and communication skills, both written and verbal.
• Excellent organisational skills with strong attention to detail.
• The ability to manage multiple priorities while maintaining a positive customer experience.

Why Join Us?

This is a fantastic opportunity to join a passionate team dedicated to creating memorable experiences in a unique outdoor environment. You’ll gain valuable experience in customer engagement, operations, and adventure-based hospitality while working at one of the UK’s leading activity centres.

Benefits:

• We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
• 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
• Flexible working hours
• Work in a way that suits you, your role and your department
• Double matching pension up to 10% of gross salary

For a full list of our benefits, click .

Closing date for applications: 23:59 on Sunday, 7th June 2026

Interviews will be held in person at Gilwell Park on Tuesday, 16th June 2026.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Are you passionate about building relationships to drive meaningful change to make a real difference in people’s lives? Samaritans is the UK and Ireland’s leading suicide prevention charity. While we are best known for listening to those who need us, we also work to influence change through our advocacy campaigning and relationships with political stakeholders.​

We are looking for a Public Affairs and Campaigns Officer to join our team and help influence decision makers and mobilise our campaigners to achieve our vision of fewer lives lost to suicide. You’ll play a pivotal role in delivering inspiring public affairs and advocacy campaign activity that help achieve our policy and influencing aims, resulting in lasting system change.​

​

About the Role

As Public Affairs and Campaigns Officer, you will lead on the development and delivery of impactful advocacy campaigns and public affairs activity, managing supporter journeys and mobilisation, as well as political engagement. It involves building strong relationships with parliamentarians, Samaritans branches and people with lived experience, while producing high‑quality campaign actions, briefings, events, and intelligence to influence change.

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Contract

£30,000-£33,000 per annum plus benefits

Full Time (35hrs per week)

Permanent

Hybrid working with link to Ewell office

In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days per month. This role will also involve regular travel to Westminster.

We are passionate about flexible working, talk to us about your preferences 

​

What You’ll Do

• Develop and deliver effective advocacy campaign actions.
• Manage campaign data, mailing lists and inboxes.
• Support strategy development for campaigns and lead community mobilisation.
• Promote our campaigning work internally and externally.
• Build and maintain public affairs relationships, particularly with parliamentarians.
• Monitor parliamentary developments and identify opportunities for influencing.
• Coordinate political engagement events.
• Provide secretariat support to relevant APPGs.

​

What You’ll Bring

• Strong experience designing impactful advocacy campaigns.
• Solid understanding of public affairs and the Westminster environment.
• Excellent communication, facilitation and relationship‑building skills.
• Highly organised, proactive and adaptable, with strong project and time‑management skills.
• (Desirable) Knowledge of suicide prevention and mental health policy, local and regional political structures, and experience within complex service‑delivery charities.​

Full Job Description and Person Specification attached

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Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.​

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.​

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.​

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.​

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Apply now

If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions (please keep your answers to max 300 words) and to upload your CV.​

Applications close:09:00am on Tuesday 2nd June 

Interviews: w/c 15th June 

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At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

About the Role

This is no ordinary desk job. As a Programmes Officer, you will play a key role in supporting HRF’s humanitarian and development programmes, helping secure vital funding and coordinating projects that create meaningful impact for vulnerable communities worldwide.

Working closely with field teams, donors, and partners, you will contribute to programme development, grant management, reporting, and strategic coordination across multiple country programmes. The role also includes opportunities for international travel to field locations, offering direct exposure to the communities and projects you support.

What You'll Be Doing

Under the management of the Head of International Programmes (HQ-based), the Programmes Officer will support the development and implementation of HRF’s programmes, with a strong focus on programme coordination, donor engagement, and fundraising. Key responsibilities include:

Grant Acquisition and Donor Coordination

• Develop concept notes, proposals, budgets, logical frameworks, and situation analyses.
• Identify new funding opportunities through donor platforms, clusters, and networking.
• Coordinate with colleagues to gather data required for proposal development.
• Represent HRF at relevant meetings and networking events.
• Coordinate with the marketing department to support project visibility.

Grant and Programme Management

• Review contracts, MOUs, and project documentation.
• Support project teams throughout the project cycle.
• Ensure projects comply with donor requirements, work plans, and budgets.
• Maintain communication with field offices, donors, and sector focal points.
• Lead the development of narrative and financial donor reports.
• Support donor visits, meetings, and external communications.
• Act as a focal point between HQ, donors, and field teams.
• Support MEAL teams in tracking project indicators.
• Ensure programme quality in line with HRF policies and SOPs.

Organisational Strategy and Growth

• Support the development and revision of organisational policies.
• Assist in supervising volunteers and interns.
• Support recruitment processes, particularly for field offices.
• Promote cross-learning and collaboration within the programmes department.
• Contribute to country-level strategic planning.
• Deliver staff capacity-building support where required.

Administrative Work 

• Maintain and update HRF databases and records.
• Ensure proposal submission documents are accurate and submitted on time.
• Maintain organised and up-to-date files and documentation.

Who we're looking for

• Undergraduate degree in a relevant field; master’s degree desirable.
• Minimum 3 years’ experience in a similar role.
• Strong understanding of the humanitarian or development sector.
• Excellent written and spoken English, with strong report-writing skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong interpersonal and intercultural communication skills.
• Self-motivated and able to work independently.
• Willingness to travel internationally when required.
• Right to live and work in the UK.
• Familiarity with the UK charity sector is desirable.

*** Application extension: we are welcoming applications until 24th May ***

We are looking for an enthusiastic individual with experience working in a policy role focused on food or related issues (climate, nutrition, health or education). You will have knowledge of the political landscape in the UK and experience working with or in government departments, academia and NGOs on a range of policy issues.

It is an exciting time in food policy, and in this role you’ll have opportunities to work across our national policy portfolio, whether its exploring the link between climate change and food prices, developing our proposition for a Good Food Bill, improving the Healthy Start scheme, or strengthening public sector procurement.

The postholder will manage a variety of high impact activities and outputs that are used to drive forward change across our national policy areas and will work will colleagues across the organisation working in national policy, local policy, communications, events and food business transformation to do this.

Due to the evolving policy landscape, there will be a chance to tailor the role to the interests and experience of the successful candidate.

Across these workstreams, you’ll get a chance to:

• contribute to the refinement of policy asks and comms messaging,
• undertake desk research to inform policy,
• coordinate activities with different stakeholders and partners working across different policy areas
• support Ambassadors on advocacy related to dietary inequalities
• support communications and campaign work related to this work

Job Description:

Management and Strategy

• Support the policy portfolio of campaigns and projects across our national policy areas, including on food prices and food inflation, our Good Food Bill campaign, Healthy Start and early years.
• Work closely with the Policy and Advocacy Manager to develop and implement project plans and deliverables across these areas
• Maintain a careful record of our policy impact according to our agreed metrics within our Monitoring Evaluation and Learning framework.
• Policy and research
• Synthesize evidence for and play a significant part in the development of position statements/briefings/reports, working closely with the wider policy team and our designer.
• Support the Public Affairs lead to develop policy products for use in parliamentary engagement.
• Working closely with our Research Lead, identify evidence gaps and policy research questions which are relevant to our policy work to support new positions and generate new ideas for research or evidence collection which help achieve our policy goals.
• Work where needed with external contractors in the delivery of specific pieces of work, setting clear expectations and holding them accountable for delivery.
• Stakeholder engagement
• Develop and maintain a strong civil society network of stakeholders, working to broaden the support base for specific policies.
• Participate in coalitions of organisations who are campaigning together on specific areas of policy change.
• Develop and maintain relationships with junior civil servants in key departments across all policy areas.
• Work with the Citizens Engagement Manager to identify opportunities to bring Adult and Young Food Ambassadors into policy activities and research.
• Represent the Food Foundation and present our work in external events and meetings with relevant audiences and the media.
• Budgets and fundraising
• Administer grants which support our projects and ensure that funders are kept well informed, receive timely reports and that budgets are kept on track.
• Maintain good relationships with funders according to their requirements and provide input to proposals and funding bids.

Communications and campaigns

• Develop a comprehensive approach to dissemination of our policy outputs so they reach our intended audiences.
• Act as a local/regional media spokesperson, brief journalists, and respond to media queries.
• Contribute policy and evidence expertise to support campaign delivery.
• Contribute policy expertise to press releases, newsletters, web copy, podcasts and blogs.
• Support the maintenance of website pages related to project areas.
• Draft social media posts and newsletters.

Personal Profile

Technical skills:

• Knowledge and understanding of the food system, food and nutrition and/or health policy and policy levers for change.
• Strong knowledge of the mechanics of the UK policy-making landscape, including the workings of Westminster and Whitehall.
• Proven experience in synthesising evidence and using evidence to make a case for change.
• Proven experience in writing reports and briefings for different audiences, with the ability to explain complex and highly nuanced subject matter in plain English.
• Previous experience working in a policy role, refining policy asks and communicating these with different stakeholders
• Excellent analytic skills and close attention to detail.

Personal skills:

• Proven experience in budget management, project management and reporting to funders.
• Proven experience in managing multiple projects concurrently to tight deadlines and prioritising workload.
• Strong interpersonal skills and experience working collaboratively as a member of an interdisciplinary team.
• Strong presentation skills and confidence in speaking to external audiences.
• Excellent communication skills, both written and oral.
• Ability to problem-solve and manage risk.
• Ability to work independently and manage own time effectively.
• Ability to build strong relationships with all members of the team.
• Open to giving and receiving challenging viewpoints.
• Resilience and tenacity whilst recognising the need for self-awareness and the impact of actions on others and the organisation.
• Willingness to travel for project meetings and dissemination events.
• A confident networker who enjoys building connections and relationships with new people.

This job description is intended as an outline indicator of general areas of activity only. The Food Foundation is a small charity and as such all staff are expected to vary their duties as necessary to meet the needs of the organisation.

Please see the full job pack on our website 

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.

• Shifting power to people and communities affected by injustice and inequality.

• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.

• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.

• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Department background

The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

tional model combines direct service provision with a collaborative approach. We directly employ a number of advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.

By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.

How we work

Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role.

Job purpose

As a Customer Care Representative, you’ll be the first friendly face (or voice) people meet when they reach out for help with challenges like debt, housing, benefits, employment or consumer issues. You’ll play a key role in helping each person feel listened to, supported, and confident about their next steps.

You’ll handle a mix of face-to-face, phone, and digital enquiries, working with empathy, patience, and clear communication. With full training provided, you’ll gain the skills to manage sensitive conversations, complete initial assessments, book appointments, and connect people to the right support services quickly and smoothly.

Scope of role

· Provide friendly, professional, and high-quality customer service as the first point of contact for people seeking advice.

· Manage a range of enquiries via phone, email, web chat, WhatsApp, and in-person at our Triage Hub

· Conduct initial assessments and book appointments with our advice specialists.

· Maintain accurate and confidential client information using our CRM system, always following GDPR and data protection requirements.

· Identify when to signpost or refer people to other organisations to ensure they receive the right support.

· Handle feedback or complaints with empathy, professionalism, and a focus on finding solutions.

· Approach sensitive or challenging conversations calmly, using good communication and de-escalation skills.

· Apply safeguarding principles in everyday work - training and guidance will be provided.

· Collaborate with colleagues and project partners to improve how people access and experience our service.

· Contribute to team meetings, training sessions, and occasional events at our East London hub and other venues as required.

Key working relationships

· Internal: CCR Managers, frontline advisors, Communications and Marketing colleagues, Project Leads, Data and Insights teams, and wider Toynbee Hall staff.

· External: Advisors and Clients

What Success Looks Like in Your First Year

• You’ll complete your CMA Level 3 qualification and gain confidence in supporting people with financial and wellbeing issues.
• You’ll build strong communication and assessment skills, managing a variety of enquiries confidently.
• You’ll contribute ideas that help improve our service and client experience.
• You’ll be part of a team that trusts and supports one another and learns together.

Person Specification

The successful candidate will demonstrate:

Essential

· Experience in providing customer service in person, over the phone or online

· Clear and confident communicator with good spoken and written English

· Strong active listening and questioning skills

· Able to build trust with people from diverse backgrounds

· Calm and empathetic approach when supporting people in distress or dealing with sensitive or challenging situations

· Good emotional resilience and self-awareness, including recognising when to seek support

· Strong organisational skills, with the ability to manage time, prioritise tasks and maintain attention to detail in a busy environment

· Strong attention to detail

· Ability to manage time in a busy service environment.

· Collaborative, solutions focused approach.

· Confident using Apple MacBook, including Microsoft Office 365, Microsoft Teams, and CRM systems

· Understanding of safeguarding principles and a willingness to apply these confidently after training

Desirable

· Knowledge of community services in a London context.

· Experience working or volunteering in advice, support, housing, debt, benefits, or other community-facing services

Create inspiring events that bring communities together

At Trinity Hospice, we provide compassionate care and support to thousands of patients and families across Blackpool, Fylde and Wyre each year. Our work is made possible by the incredible support of our community, and our events play a vital role in bringing people together, raising funds and building lasting connections.

We are now looking for an enthusiastic and organised Events Fundraiser to join our Fundraising and Communications Team for a two-year contract. This is an exciting opportunity to play a key role in delivering a diverse and engaging programme of events at a pivotal time for the charity, as we build towards our next large-scale art trail in 2028 following the success of Elmer’s Big Parade Blackpool. 

In this role, you will support the development, planning and delivery of a wide range of fundraising events across the Fylde coast. You will take ownership of key events within the portfolio, managing everything from initial planning and promotion through to on-the-day delivery and post-event evaluation. Your work will ensure that every event is safe, well organised and provides an exceptional experience for participants and supporters.

You will play an important role in engaging and supporting participants throughout their journey, helping them feel motivated, valued and connected to Trinity Hospice. Working closely with colleagues across fundraising, marketing and communications, you will help deliver compelling campaigns that drive participation and maximise income. You will also use data and insight to monitor performance, evaluate success and identify opportunities to improve and grow the events programme.

We are looking for someone with experience delivering mass participation events, who is confident managing multiple projects and working to targets. You will be highly organised, creative and proactive, with strong communication skills and the ability to build positive relationships with colleagues, volunteers, partners and supporters.

Joining Trinity Hospice means becoming part of a supportive, collaborative team where your work has real impact. We are committed to helping our people develop and thrive, offering opportunities for learning and a range of wellbeing and staff benefits.

This is more than an events role, it is an opportunity to create meaningful experiences that inspire communities and help fund compassionate care for those who need it most.