Deputy head of service jobs

As the Head of Engagement and Communications, you’ll support the Executive Director in leading AMOSSHE as a senior leader. You’ll also act as the Deputy Director, contributing to operational management, strategic development and stepping in for the Executive Director as needed. You’ll have line management responsibilities for members of the team. As well, you’ll be responsible for shaping and delivering impactful communications strategies that drive member engagement, promote AMOSSHE’s events and initiatives, and elevate the organisation’s profile.

Contract type: Permanent, full time (37 hours a week).

Location: Hybrid. Two days (Tuesday and Wednesday) in the office, central London. This is a requirement of the role.

Salary range: £45,000 to £50,000, with an expected starting salary between £45,000 and £47,000, depending on experience.

Application deadline: 23:55 (BST) on Monday 3 November 2025.

About us

AMOSSHE The Student Services Organisation is a not-for-profit professional membership association for Student Services leaders in higher education. Our mission is to support, inform and empower our community of Student Services leaders to enhance the higher education student experience and help students fulfil their potential. We do this through collaboration and networking, sharing good practice, enhancing professional development and influencing policy and investment. Find out more about our organisation here.

We’re committed to championing equality, diversity, and inclusion, and aspire to have a diverse and inclusive workplace. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join AMOSSHE. Find out more about our commitment to equality, diversity and inclusion on our website.

Are you a dynamic, compassionate and ambitious leader who believes everyone should have the opportunity to live independently, feel valued, and be part of their community? We are looking for an inspiring Service Manager to lead and further develop our innovative Finding & Matching Service — supporting people with learning disabilities and/or Autism to build fulfilling lives in homes and communities they choose.

About the Role

As Service Manager, you’ll take the lead in shaping and growing a person-centred service that meets the highest standards of care and compliance. You’ll empower and develop a dedicated team of support workers, ensuring our values of community, inclusion, and respect are at the heart of everything we do. From managing day-to-day operations and staff development to driving service quality, you’ll play a vital role in creating real impact across the lives of the people we support.

We’re looking for someone with strong leadership skills, hands-on experience in social care, and a passion for innovation. You’ll thrive in a fast-paced environment, balancing operational management with creativity and collaboration. Importantly you will possess significant and demonstrable business development expertise, commercial awareness and the acumen necessary to not just manage but to progress and promote the outreach services offered by Centre 404.

In return, you’ll join a supportive and forward-thinking organisation that values its people, offers opportunities for growth, and is committed to making a difference.

Key Responsibilities

• Lead and develop the Finding & Matching service
• Manage staff recruitment, supervision, and development
• Maintain compliance with CQC and safeguarding standards
• Drive service growth and build stakeholder partnerships
• Oversee budgets and resource management

About You

• From one year to many years of management experience within social care
• From two years to many years of working with people with learning disabilities and/or Autism
• Strong understanding of person-centred values and self-directed support
• Excellent communication, leadership, and organisational skills
• A commitment to equality, inclusion, and continuous improvement
• Significant business development and commercial growth expertise

Location:  Hybrid working - Part London office-based and part home working. The post holder will work a minimum of one day a week in the office. 

Salary: £31,800 per annum 

Hours: 35 hours per week 

Closing date: Tuesday 28 October 2025 at 10.00am 

Interview date:  Wednesday 5 November on Teams. Please note that there may be a second stage in person on Friday 7 November. 

This is a funded fixed-term role for 2 years. 

Who we are looking for 

Breakthrough T1D is the UK’s leading type 1 diabetes charity, dedicated to funding research, advocating for change, and supporting the T1D community. A year into our exciting rebrand from JDRF to Breakthrough T1D, we’re looking for a passionate and creative Brand and Marketing Officer to help us build on this momentum. 

As Brand and Marketing Officer, you’ll play a key role in delivering impactful marketing and communications campaigns that raise awareness of type 1 diabetes and strengthen our connection with the T1D community. You’ll work across a range of channels and projects, supporting the national brand, marketing, content and digital team to bring our mission to life. 

This is a fantastic opportunity for someone who is enthusiastic about brand storytelling, audience engagement, and making a real difference. 

Experience required 

You’ll have previous experience of: 

• Supporting the planning and delivery of integrated marketing campaigns to grow awareness and engagement. 

• Helping to ensure brand consistency across all communications and materials. 

• Creating content for digital and print channels, including social media, email, reports and website. 

• Developing and delivering paid for social media campaigns. 

• Supporting celebrity engagement. 

• Monitoring campaign performance and contributing to reporting and insights. 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 

• Flexible working and will consider compressed hours 

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 

• Season ticket and cycle loan 

• Pension scheme 

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

As a vital part of the safeguarding team, the Trainer and Facilitator will play a key role in developing and delivering safeguarding training across the Diocese. This includes ensuring that all those with safeguarding responsibilities are equipped with the knowledge, confidence, and understanding necessary to recognise, respond to, and prevent abuse, and to create safe and caring church communities.

The role requires both strong organisational and interpersonal skills. The postholder will deliver training online and in person, adapting content and delivery methods to meet diverse learning needs and contexts. They will also monitor compliance and engagement with training across the Diocese, maintaining accurate records and preparing reports for leadership and governance bodies.

If you have excellent engagement & presentation skills, good IT competency, the ability to effectively prioritise and manage your workload - matched with a conscientious and flexible approach, then this may be the opportunity for you. 

Main Duties And Responsibilities

Training Delivery
To deliver training both in person and on-line, in Safeguarding leadership, and raising awareness of Domestic Abuse, including evaluating pre and post training session work

Safeguarding Training Coordination:
Coordination of the diocesan safeguarding learning and development programme, ensuring alignment with national frameworks and standards.

Training Administration and Record Management:
Organise around 80 training sessions annually, managing bookings, materials, publicity, and attendance records, and maintaining accurate safeguarding training data for individuals and parishes.

Reporting and Team Support:
Produce reports and statistics on training compliance and trends

We are looking for someone with:

· A qualification or demonstratable experience in training or education.

· Demonstratable experience in evaluating pre and post training session work.

· Demonstratable safeguarding experience.

· Good clear communication skills, in particular a friendly and sensitive training delivery manner, and confidence in in running Zoom and Teams for training.

· High level of ICT and database skills, in particular the ability to input data accurately and extract reports as required.

· Understanding and assurance of absolute confidentiality in relation to records held in safeguarding files and databases

About Us:

Southwark is a diverse and vibrant Diocese in so many ways, from the energy of the inner city to the beauty of the Surrey Hills. We are one of the largest Dioceses in the Church of England, serving the people of South London and East Surrey. We take joy in the distinctiveness and variety of God’s gifts and people. You will find churches that offer welcome, care and dignity in Christ’s name to their parishes; chaplains walking along side those in education, hospitals, and prison; and pioneering communities seeking to reach out and serve in new ways.

The Diocesan Safeguarding Team supports parishes and senior clergy to safeguard children and adults who may be at risk of abuse and neglect, and those in abusive relationships.

We seek to be Christ-centred and outward-focused in all we do.

Are you interested in applying? 
Please view the Job Information Pack for full and further details about the role, including shortlisting and interview dates.

Equal Opportunities

The Diocese has a strong commitment to equal opportunities and will not discriminate on the grounds of race, nationality, age, sex, disability, marital status, sexual orientation, religion or belief. Its employees are expected to abide by the Equal Opportunities Policy which embodies these principles.

Are you passionate about supporting children and families in the early years? Do you combine excellent people skills with a sharp eye for detail and a talent for writing? Do you want to use your skills that will help drive change and positively impact the lives of children? If so, we’d love to hear from you. 

Home-Start Westminster, Kensington & Chelsea, and Hammersmith & Fulham (HSWKCHF) is a highly regarded local charity, committed to giving children the best possible start in life. We’re looking for a kind, capable and proactive individual to join our dynamic and supportive team as Co-Deputy Manager (Operations & Fundraising). 

This is a 12-month role (with potential for being permanent, subject to funding), full time or 4 days a week, offering a unique opportunity to make a meaningful impact while developing your career in the not-for-profit sector. 

About the Role 

As Co-Deputy Manager, you’ll play a key role in shaping and sustaining our services. You’ll lead on operational delivery, contribute to strategic planning, and take the lead on fundraising, communications and volunteers. Your writing skills will be essential in crafting compelling funding bids and reports, and your organisational flair will help us run smoothly and effectively. 

We’re looking for someone who: 

• Is highly organised, with the ability to manage competing priorities and meet deadlines. 

• Has experience in fundraising, including developing and implementing strategies. 

• Can write clear, persuasive reports and grant applications. 

• Understands the significant contribution of volunteers.

• Is flexible, collaborative, and committed to our mission. 

What We Offer 

• A genuinely rewarding and positive work environment. 

• A supportive team that values your ideas and encourages personal and professional growth. 

• Flexible working arrangements, including at least one day of homeworking after probation. 

• Ongoing training and development opportunities. 

We warmly welcome applications from people of all backgrounds. HSWKCHF is committed to equality, diversity, and safeguarding the welfare of children and adults. 

For full details, please see the attached job description and person specification. 

Deputy Director, Principal Gifts
University of Manchester
£80,000 - £110,000, dependent on experience
Hybrid working

This is a really unique opportunity to lead a Principal Gifts programme for the University of Manchester.

As Deputy Director, Principal Gifts, you will work at the most senior levels to secure principal gifts that are truly transformational.  Your leadership will help ensure that we deliver our most ambitious fundraising effort in our history, designed to expand our global influence, engage new audiences and galvanise our community of over 600,000 alumni worldwide. 

You will join an incredible Development and Alumni Relations team here, led by Kate Cambden, and work alongside our new Vice Chancellor, Professor Duncan Ivison, a seasoned fundraiser with vision, ambition and international standing. With philanthropy embedded at the heart of the University’s forthcoming ten-year strategy, this is a pivotal moment to help drive Manchester’s future impact.

Reporting to the Director of Development & Alumni Relations, you will be a vital member of the Senior Leadership Team, providing strategic guidance to University leaders, academics, and fundraising colleagues, while securing the gifts that will make the greatest difference.

This is a chance to shape the future of philanthropy at Manchester - for our students, our researchers, and our global community - while leaving a lasting legacy.

Everything is coming together to make this a real inflection point for Development and Alumni Relations at Manchester.  We have an incredible team, an outstanding Vice Chancellor and a significant growth trajectory in our fundraising. We have an enormous – almost unprecedented - opportunity to help the University of Manchester have an even greater impact in the world. 

The team here are passionate, fun, creative, and ambitious individuals who are dedicated to our work as well as to supporting each other.  This role embodies our values - integrity, collaboration, boldness and ambition - and will be central to delivering the lasting impact our campaign seeks 

Closing date: Midnight on Wednesday 5 November

Interested?

Please familiarise yourself with the attached Candidate Pack.
To apply, please submit a CV and covering letter.

The University of Manchester is partnering with Constellate Global Talent on this search. No agencies please.

Hybrid with regular travel across Scotland, Northern Ireland and occasionally beyond.

Status:       Permanent

Salary:       Band 8b, £65,241 - £75,441, per annum, dependent on experience, plus 5% Scotland Fringe Allowance (if based in Scotland)

Hours:       Full-time, 37.5 hours per week, Monday - Friday, 09:00 - 16:30, hybrid, 2 days in office, 3 days at home.

________________________________________________________________________________

About Us:

Combat Stress is the UK’s leading mental health charity for veterans. For over a century we’ve been helping former service personnel deal with issues like post-traumatic stress disorder (PTSD), anxiety and depression. Today we provide specialist treatment and support for veterans from every service and conflict, focusing on those with complex mental health issues related to their military service. We provide a range of community, outpatient and residential mental health services to veterans with complex mental health problems. We provide services in-person, and via phone and online.

About the role:

To provide the highest quality strategic and operational leadership of Combat Stress in Scotland and Northern Ireland. The post holder will be the senior manager responsible for representing and promoting Combat Stress across both regions, building positive and productive relationships with statutory and third sector colleagues.

The Head of Services will be an experienced and forward thinking registered health or social care professional providing inclusive, compassionate and inspirational leadership.

The role will be accountable for:
• Supporting strategic alignment with all national initiatives.
• Meeting and ideally exceeding requirements of each Regulatory Body.
• Ensuring the highest quality performance in all areas of service activity.
• Nurturing a culture of continuous improvement, active learning and development.
• Informing and improving collaborative service design and delivery.
• Ensuring high levels of co-production.

The successful candidate will hold a current healthcare professional registration with the NMC, HCPC, SWE or GMC. You will be expected to have significant and recent experience of the core elements of management practice, including:
• budget management.
• recruitment and retention.
• performance and quality improvement.
• line management and supervision of staff.

You will of course continue to be responsible for ensuring these aspects are of the highest quality when delivered by others.

This role is subject to a PVG/Access NI check.

As a healthcare environment, and for the health and wellbeing of our staff, veterans and visitors, we encourage everyone at Combat Stress especially professionals that are veteran facing  to take up the offer to be fully vaccinated against Covid-19

What we offer:

You will work within a reputable charity that is constantly evolving to meet the needs of our veterans, that has a fantastic cause and a committed follower base.

Benefits:

•          30 days annual leave plus bank holidays and an additional increase to 33 days annual leave upon 10 years continuous service, plus bank holidays.

•       Competitive stakeholder pension scheme - contributions matched up to 11% of salary

•       Discount shopping vouchers

•       Access to the Employee Assistance Programme

•          Flexible working

•          Access to Blue Light Card scheme

•          Death in Service Scheme

Plus many more.

Deputy Shop Manager
Hornbeam Park, Harrogate, North Yorkshire

Part time, 15 hours per week – 2 positions available

£24,242.40 (pro-rated to £9,828.00) per year

We are committed to paying the Real Living Wage.

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Deputy Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

You will manage the day-to-day operation of the shop in the absence of the Shop Manager, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.

Specifically, you will:

· Play an active part in running our shop in Hornbeam, supporting the Shop Manager in implementing processes and ways of working.

· Provide cover for days off, holidays and sickness as required, with possible occasional travel to other shops to provide support if needed by the charity.

· Support the Shop Manager to maximise the income and profit of the shop through active stock management, replenishment, and rotation.

· Manage a team of well-trained volunteers in the absence of the Shop Manager and take every effort to create a positive retail environment.

· Support the Shop Manager to ensure accurate accounting and handling of assets (items donated and money received).

· Support the Shop Manager to ensure accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.

· Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.

About You

To be considered for this role, you will need:

· To ideally be educated to GCSE level or equivalent but not essential.  

· Experience of managing people/volunteers including recruitment and development.

· To be highly organised with good time management skills.

· To be able to prioritise workload and meet deadlines.

· To be able to use own initiative.

· To be resilient and adaptable to change.

· To have good planning, guiding and motivation skills to successfully achieve targeted income is desirable.

· A willingness and ability to occasionally travel across the Yorkshire region as needed for training sessions and team meetings.

· A willingness and ability to safely lone work.

· A willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:

o A check on your employment history, by seeking two references

o A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006

o To undertake a DBS check at the level relevant to your role.

Please note, this role is not eligible for a visa sponsorship.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 15 October 2025. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact the People Team.

Job Summary 

The Head of Student Representation is a critical member of the Students’ Union’s Delivery senior team and leads Durham SU’s work in influencing Durham University in students’ academic interests, through the support of student leaders and volunteers. The Head manages the Student Voice team, which coordinate support for academic representatives, and which provides policy advice to student leaders and the Durham SU senior staff.

The Head is also the operational lead for data protection, information governance, and data analysis. 

Key Responsibilities and Duties 

The Head of Student Representation is responsible for the performance, growth and sustainability of Durham SU’s professional staff team and volunteers, organised to support faculty and academic representatives.

In particular, the Head will: 

• Lead effective support for Durham student leaders who want to help make Durham University education better and fairer. 

• Anticipate and respond to student need in their education, seek and seize opportunity, and manage risk. 

• Ensure that Durham SU and its student leaders can, and do, speak with authority on matters impacting Durham students’ education, on behalf of the wider student community. 

• Provide advice and make recommendations to student leaders, Durham SU senior staff and the Board of Trustees on policy development within their area of responsibility. 

• Support the Deputy Chief Executive in the development and maintenance of relationships with Durham University’s academic and professional staff. 

The Head of Student Representation will be accountable for: 

• Leadership across the newly formed Delivery function in the SU – working closely alongside the Head of Community and the Deputy Chief Executive to provide a high-quality experience to Students’ Union stakeholders

• Managing their team efficiently, effectively and consistently with Durham SU’s values, within agreed targets, to meet agreed outcomes. 

• Delivery of research, reports, consultations and project outcomes as agreed with Durham University (for example, access and participation fund work, responses to the Teaching Excellence Framework, the National Student Survey, etc). 

• Successful support offers for academic communities within four faculties, including academic representatives and academic student groups

• Seeking and holding key external relationships and advancing the reputation and reach of Durham students and Durham SU. 

• Durham SU’s responsible and effective use of student data and insight, including the management of large data transfers from Durham University to Durham SU.

• Supporting the successful delivery of student elections to ensure high levels of engagement, experience and turnout. 

Camp Jojo is a small/medium, but growing charity with a committed team of Trustees, Special Advisors, and Volunteers. This is a chance to contribute to a dynamic organisation and work in a supportive environment. In particular, Camp Jojo’s extension of its work to Nags Head Farm, Appleby, Cumbria, is new; with Open Days held in 2025, and the first camps to be held in August 2026.

The holder of this post will be critical to this development; working to establish a sister site in Cumbria to Ivy Farm on Mersea island, Essex, with a well tried and tested model of operations. The role of Nags Head Farm: Operations Manager (Families and Site Ops) is to offer leadership and administrative support to key functions of Camp Jojo at Nags Head Farm, and to members of the Camp Jojo Board, in relation to the camps held at Nags Head Farm.

The Contractor will handle clerical and logistics tasks for the organisation in a timely and efficient way. The primary task of the Nags Head Farm: Operations Manager will be to oversee family applications to the camps, and to maintain and develop data bases in support of this. They will hold a key role in relation to communications with the families pre-, during, and post-camps. In addition, they will attend and minute meetings, and contribute to camp operations in planning etc. They may need to work flexibly, according to the seasonal demands of the charity.

They will attend the first day (Friday) of each camp The Nags Head Farm: Operations Manager will have a varied and sometimes high-pace job environment. As such, they will need to handle multiple tasks, manage their own time well, interact professionally with the wider Camp Jojo community, and be very good communicators.

We are recruiting for a People Business Partner to join our team in People and Culture 

Job Title: People Business Partner

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £40,080 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement including London weighting allowance) 

Contract type: Full Time, Permanent 

Hours: 37.5 hours per week

We’re looking for a dynamic People Business Partner to join our People & Culture team. This is a pivotal role in delivering responsive, inclusive and customer focused people services that empower our colleagues and support Refuge’s strategic objectives. 

As a People Business Partner, you’ll work closely with designated teams across Refuge, providing expert HR advice and support on employee relations, recruitment, and organisational change. You’ll lead and develop the HR Coordinator, ensuring high-quality service delivery and compliance with policies and legislation. You will analyse and interpret data and information to inform decision making. Your work will help shape a positive employee experience and contribute to making Refuge a great place to work. 

You’ll be an experienced HR professional with a strong track record in employee relations and recruitment. You’ll bring a proactive, solutions focused approach and be confident in coaching managers and making change. You’ll be passionate about creating inclusive workplaces and have a good understanding of employment law and HR best practice. 

Closing Date: 09:00 am 23 October 2025

Interview Date: 30 and 31 October 2025

Job Purpose:Lead and manage the day-to-day operations of the Family Centre provision to support families with children and young people aged 0-19 years (up to 25 years with disabilities and additional needs) that are identified as the most need of support or have emerging needs.

Main Responsibilities:

•  Management of the implementation of the Surrey County Council Families First specification for Family Centres and Family Resilience Support provision.
•  To monitor the Manager’s in-tray, triage referrals, ensure contact with families providing management oversight and comply with all elements of Early Help Module (EHM) Practice standards for Child Records – Family Centres and Family Support Programme guidance.
•  With the Family and Youth Manager to devise and review the service delivery plan including emerging needs groups and partnership working with HomeStart East Surrey and other agencies.
•  Use Tableau data and Outcome tools to plan service delivery.
•  Show evidence of the impact of the support that is provided and record this on Early Help Management System (EHM), Outcome Stars and other systems as appropriate.
• Work with the Head of Finance, Head of CYP and the Youth & Family Service Manager to manage the budgets of the Family Centre and consider other sources of revenue.
• Manage Senior / Family Support Workers, Admin and other associated staff within the Family Centre and Family Support provision providing regular line management supervision, annual appraisals, and case supervisions.

Annual leave:Five weeks plus bank holidays (pro-rata for part time workers) Holidays increase after two years’ service to a maximum of six weeks after six years’ service.(pro-rata for part time workers)

The holiday year runs from 1April to 31 March each year.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking available at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

About Us

Unfold is an established local charity, supporting young people and families in Westminster and Kensington and Chelsea to get where they want to be, identifying and achieving their goals through mentoring and peer support.   

For over 35 years, we have been supporting people who face social injustice, from families seeking asylum and young people excluded from school to women rebuilding confidence after hardship. Our programmes are rooted in empowerment and inclusion, led by trained volunteers who mentor, listen, and champion change.

Last year, we supported over 450 women, young people, and families, and with our team now 19-strong, we’re growing our reach, our partnerships, and our impact.

About the Role

We’re looking for a Volunteer & Communications Coordinator who believes in the power of people and storytelling.
This is a role for someone who’s passionate about community and inclusion, and who can bring both heart and strategy to the way we recruit, train, and celebrate our volunteers.

You’ll lead the development of our volunteer and communications strategy, ensuring our work is inclusive, rooted in social justice, and reflective of the communities we serve. From recruiting and training new mentors to telling powerful stories that shift narratives, this is a role where people skills meet purpose.

You’ll:

• Build meaningful partnerships with community organisations, universities, and employers to grow a diverse volunteer base.
• Oversee each step of the volunteer journey, recruitment, training, and recognition, ensuring every volunteer feels supported and valued.
• Shape Unfold’s digital presence and social media, amplifying Global Majority voices and sharing stories that inspire others to get involved.
• Work collaboratively across programmes to strengthen processes, maintain accurate data, and embed rights-based practice.

About You

You’ll bring:

• Excellent written and verbal communication skills and a confident, engaging style.
• Strong organisational ability - able to manage multiple priorities.
• Good data management skills and attention to detail.
• Understanding of the volunteer sector and enthusiasm for supporting families and young people to thrive.
• Experience in marketing or external communications, including managing social media and creating materials in Canva or similar tools.
• Ability to create compelling case studies and campaigns, and working with tools such as Mailchimp/

If you’re a storyteller with a social purpose who can bring warmth, structure, and creativity to a growing organisation, we’d love to hear from you.

Why Join Us?

• Holidays: 25 working days (along with additional Christmas closedown days)
• Pension: We offer a generous pension provision. New staff are automatically enrolled for a pension after three months, and after six months, we will match your contribution up to a maximum of 8%.
• Team working: We are a small but brilliant team: we're supportive, diverse, and we help each other out. There are always opportunities to get involved in different aspects of the organisation, or lead on new initiatives.
• Training opportunities: We want to ensure that our team is continuously learning and building expertise in their field. For this reason, we offer each team member two days per year dedicated to professional development and training opportunities.
• Wellbeing - How we feel matters: Staff have access to a comprehensive Employee Assistance Programme, and our staff Wellbeing Champions are leading on the design and delivery of our wellbeing strategy, including the review of our quarterly wellbeing survey. Staff have regular supervision sessions to encourage reflection and discussion on our work and wellbeing. Additionally, we’re excited to introduce three days a year dedicated to team-building activities. These days are an opportunity to build skills, foster connections, and recharge as a team!
• Flexible working: We're happy to consider flexible working arrangements in line with the requirements of the role.
• Working Environment: We work in a beautiful, accessible, eco-friendly co-working space with a number of other charities, with plants, a leafy roof terrace and free hot and cold drinks. With comfortable spaces to read quietly or talk in a group, our workspace is somewhere you'll want to be. 

Location: Shaw House, 27 West Way, Oxford, OX2 0QH
Department: Comms
Salary: £50,000 to £55,000 per annum (depending on experience)
Hours: 35
Contract Type: Permanent

RABI is the farmers charity.

RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life.

At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive.

Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around support services continue to evolve, reaching more people year on year.

RABI is on a journey to help shape a future farmers deserve.

SUMMARY OF ROLE

Reporting to the Head of Marketing and Communications, the Senior Strategic Communications Manager is a pivotal new senior role within the team. You will lead the planning, coordination and strategic oversight of RABI’s national communications, campaign planning, media relations and content production, working with the Senior Digital Communications Manager to develop and deliver a bold new internal and external communications strategy for RABI.

With direct line-management of the PR & Marketing Manager and Events & Engagement Manager, this role combines strategic vision with operational leadership to ensure RABI’s marketing, communications, and presence at shows and corporate events is effective, aligned and impactful. You will work closely with the Head of Marketing and Communications to translate organisational priorities into successful campaigns and provide strategic guidance on messaging, brand positioning, external affairs and delivering impactful community engagement initiatives and events.

KEY RESPONSIBILITIES

Strategic Marketing and Communications, Campaigns and Engagement

• Lead the development and implementation of a new integrated communications strategy that amplifies RABI’s brand and maximises reach and impact across multiple channels.
• Develop tailored media campaign frameworks that align with the charity’s strategic goals, with a strong focus on outcome-driven audience engagement and clear calls to action.
• Ensure all communications – from reactive press statements to flagship campaigns – are underpinned by consistent messaging, high production values and meaningful audience insight.
• Identify strategic PR and community engagement opportunities, overseeing the delivery of tailored campaigns, the Ambassador Programme, and RABI’s engagement at shows, events and community activities.

Press, Media and External Relations

• Oversee all aspects of press and media engagement, serving as a senior advisor on tone, narrative, and positioning, providing clear direction for the PR and Marketing Manager.
• Advise on RABI’s strategic network of media contacts, influencers and industry voices, ensuring RABI is front of mind for journalists across agriculture, rural affairs, health and policy sectors.
• Oversee proactive media planning and press office coordination, ensuring RABI provides timely and effective responses to requests, crisis, and PR opportunities.
• Manage the relationship with RABI’s external crisis comms agency and provide senior input to crisis planning and incident response.

Publications, Content and Branding

• Take strategic ownership of RABI’s publication portfolio, including annual reports / reviews, and newsletters whilst developing new opportunities to engage with our audience.
• Oversee content planning, commissioning and production cycles, ensuring publications reflect the organisation’s voice, values and strategic ambitions.
• Manage external contributors, designers and editors to deliver high-quality and engaging materials on time and on brand.
• Manage the relationship with RABI’s external branding partners.
• Support the development of an annual content map, aligning publications, campaign materials and media outreach into a cohesive schedule.

Thought Leadership, Awards and Profile Building

• Help to position RABI as a thought leader by working with colleagues to identify key moments, themes and sector platforms for visibility and influence.
• Lead the strategy and delivery for industry award submissions, ensuring compelling and evidence-based entries that reflect the impact of RABI’s work.
• Promote recognition of RABI’s successes internally and externally through coordinated communications across media, digital and stakeholder channels.

Leadership and Development

• Line-manage the PR & Marketing Manager, and Events & Engagement Manager roles, providing strategic oversight, mentoring and direction to ensure delivery of high-impact work.
• Foster a high-performing team culture focused on collaboration, learning, innovation and accountability.
• Provide visible senior leadership to the wider communications team and act as a key deputy to the Head of Marketing and Communications, representing the department in meetings and supporting executive communications as needed.

Monitoring, Reporting and Continuous Improvement

• Lead evaluation and reporting across all communications work, using data and insights to assess performance and improve outcomes.
• Provide regular strategic updates for the Head of Marketing and Communications, Senior Leadership Team and Trustees, highlighting campaign performance, media metrics and reputation indicators.
• Ensure communications work is responsive to changes in the external environment, sector landscape and supporter needs.

PERSON SPECIFICATION

Essential

• A degree in Communications, Public Relations, Marketing, Journalism, English, or a related field.
• A minimum of 8–10 years’ experience in communications, public relations, or external affairs, with at least 3 years in a senior strategic leadership role.
• Demonstrated experience of successfully delivering complex, multi-channel campaigns across press, digital, and event-led platforms.
• Proven line-management experience, including oversight of senior team members and external contractors or agencies.
• Experience in leading cross-functional teams and managing large-scale external events or national campaigns.
• Demonstrated ability to build, inspire, and develop high-performing teams during periods of strategic growth or transformation.
• Excellent understanding of brand development, audience segmentation, integrated campaign planning, and stakeholder communications.
• Extensive media relations experience with a proven track record in securing high-profile national and specialist media coverage.
• Experience developing and managing corporate publications, brand collateral, and speech writing for senior executives.
• Outstanding interpersonal and influencing skills with the ability to engage effectively with a wide range of internal and external stakeholders, including press, partners, politicians, and sector leaders.
• Comfortable advising and working alongside executive leadership and Trustees on sensitive and high-profile issues.
• Experience managing budgets, planning cycles, and reporting frameworks across campaigns and events.
• Skilled in evaluating campaign performance using analytics and data insights to shape future direction.
• Capable of handling complex information and translating strategy into actionable communications plans.

Desirable

• A postgraduate qualification in a relevant discipline
• Professional membership or accreditation, e.g. CIPR (Chartered Institute of Public Relations) or CIM (Chartered Institute of Marketing).
• Knowledge of the farming sector or experience working in rural affairs or health and wellbeing charities.
• Experience using Microsoft Dynamics 365 and AgilityPR.
• Understanding of digital tools and media planning software.
• Background in public affairs or working with parliamentary/media stakeholders.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

BENEFITS

• 28 days annual leave plus bank holidays (based on full time working).
• Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
• Life assurance from day one.
• Access to our Employee Assistance Programme.
• On site parking.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.

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