Deputy Team Leader Programmes Jobs

Are you a relationship-building pro with a passion for making a global impact? Choose Love seeks a visionary Director of Partnerships & Fundraising to lead the charge in securing $5M+ annually!

You'll work closely with the Deputy CEO and CEO to develop a game-changing partnership strategy and drive connections with the corporate, entertainment, and cultural sectors.

Your mission: build diverse, culturally relevant partnerships, boost our social media presence, and help us reach new heights in the U.S. market.

As part of the Senior Leadership Team, you’ll guide campaigns, manage a motivated team, and spearhead strategic fundraising efforts while keeping Choose Love at the forefront of global philanthropy.

This role offers the chance to collaborate across industries, from music and film to gaming and sports, leading creative campaigns that drive change.

If you’re ready to leverage your skills and connections to make a difference for displaced people worldwide, this is the opportunity for you!

An exciting opportunity has arisen for a Specialist Teaching Assistant to join our Education Team. Your role will be to provide high quality support for children with severe learning difficulties (SLD), profound and multiple learning difficulties (PMLD) and complex therapeutic, medical and health needs, placing their quality of life at the centre of what we do. Under direction from the teacher, and with support from the class team, you will be responsible for the development and education of all pupils in your allocated class

You will be a natural and enthusiastic leader able to provide challenge and support to a high performing team.

Role Requirements

• To support an integrated and holistic approach to education, health and care.
• To work under the direct supervision of an allocated teacher
• To support access to learning and provide general support to the teacher in the management of pupils in learning opportunities.
• To assist the teacher in providing relevant support for pupils with severe learning difficulties (SLD), profound and multiple learning difficulties (PMLD) and complex therapeutic, medical and health needs.
• To provide a high standard of direct care, including personal care
• This contract is for 48 weeks that the school is open

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Summary:

• Deputy Home Manager
• Clinical Leadership
• Meadway (Winchester)
• 36 hours per week
• £31,000 per annum
• Alternate weekends off
• Extensive CPD programme
• Free meal on shift
• Not for Profit care provider
• Interviews to take place 25/09/2024

Deputy Home Manager

Are you a passionate leader with experience in older persons care? Are you confident in leading teams and managing a home with autonomy? We have an exciting opportunity for a Deputy Manager at our well-regarded residential home for older persons.

About the Role:

As the Deputy Manager, you will play a crucial role in the day-to-day management of the home, ensuring high standards of care, safety, and well-being for all residents. The General Manager oversees 2 services and therefore is not always based at the service, so this role is ideal for someone who is confident in leading independently and making decisions that enhance the home's quality of care and operations.

What will I be doing?

Key Responsibilities:

· Lead, motivate, and manage the care and support teams to provide excellent care to our residents.

· Oversee the smooth running of the home, ensuring compliance with all relevant legislation, including health & safety and safeguarding.

· Independently manage daily operations, liaising with the general manager as needed.

· Develop and maintain strong relationships with residents, their families, and external stakeholders.

· Support and mentor staff, encouraging professional growth and development.

· Monitor and improve quality standards within the home, ensuring CQC requirements are met.

· Be confident in handling operational challenges and resolving issues promptly.

What do I need to have to apply?

· Previous experience in a management or leadership role within a care home or healthcare setting.

· Strong communication skills and the ability to manage teams independently.

· Knowledge of CQC standards and other relevant legislation.

· Confident in decision-making and taking initiative in the absence of the manager.

· A compassionate and resident-focused approach to care.

· Relevant qualifications in social care (e.g., NVQ Level 3, Level 5 or equivalent).

If this sounds like the next step for you, we look forward to hearing from you.

Benefits:

6.6 weeks’ annual leave increasing to 7 weeks with five years service. In addition we provide training and continuing personal development, a free uniform, free DBS Check, paid breaks, free staff meals when on duty, free on-site parking whilst in the care homes, access to an Employee Assistance Programme, a Refer a Friend Bonus Scheme, and enrolment on to our pension scheme.

What is Brendoncare Meadway like?

Meadway is affectionately known as the 'hidden gem of St Cross'. We currently have 13 rooms with residents living with varying degrees of need, and a waiting list for new residents to join us. Meadway is based on the St Cross road, on the way to Winchester City Centre, and the majority of our residents have lived locally for a large portion, if not the majority of, their lives.

Who are Brendoncare?

Brendoncare is a charity which provides a range of connected services for people in later life including care homes, extra care housing, community support services and clubs across the South of England.

We are people-driven, focusing on empowerment, inclusivity and understanding. We aim to ensure that whoever comes into the Brendoncare environment - whether as a member, resident, volunteer or colleague – they are able to live their life to the fullest potential.

Our values reflect who we are – together we are kind, empowering, dedicated and forward thinking. We need people who really want to make a difference to the lives of people in later life to join us.

In return, we will support you to grow and flourish as you are welcomed to the Brendoncare team.

First Give

First Give was founded in 2014 to inspire, equip and motivate young people to make a difference to the causes they care about. As we approach our second decade, it is an exciting time to join the charity. Our vision is of a more generous society where all people are willing and able to give their time, money and skills to causes that they care about.

We are currently developing a new strategy which by which we aim to have reached a million young people by 2034. We intend to do this by developing new programmes and activities that will support us to achieve our mission: to create opportunities for young people to be inspired and empowered to give their time, money or skills to charities and causes that matter to them. Our existing programmes are delivered in partnership with schools across England and Wales, ensuring that as many young people as possible, regardless of their background have the opportunity to take part.

Our values at First Give inform who we are and what we do. We are:

• Altruistic
• Inspiring
• Empowering
• Collaborative
• Professional

Head of Programmes role

The Head of Programmes will oversee all elements of programme design, development and delivery at First Give. They will lead the Programmes Team, including line management of two Programme Managers, ensuring high quality delivery of all First Give programmes

Contract: Full time, permanent

Salary: £43,000 (+£2,000 London weighting if applicable)

Location: This role will be hybrid, with 2-3 days a week based in our office in Central London (West Hampstead). Regular travel across England and Wales will be required.

Reporting to: Director

Direct Reports: 2-3 Programme Managers and Facilitator Officer

Key responsibilities

Programme Delivery

• Lead the Programmes Team to ensure all First Give partner schools are supported to deliver outstanding First Give programmes
• Oversee and monitor delivery of First Give programmes at partner schools, including planning and tracking programme delivery against the charity’s ambitious targets and deadlines and ensuring First Give is resourced to deliver planned programmes (programme resources, personnel and budget)
• Lead on procurement and provision of First Give programme resources
• Provide regular updates for the Director on programme delivery and performance across all partner schools
• Manage escalated objections or issues raised by partner schools and other relevant stakeholders
• Support the Programmes Team to recruit, train and support a team of freelance facilitators to ensure all First Give schools receive excellent quality sessions and events at their school
• Ensure retention of existing partner school relationships year on year to organisational target

Programme Development and Improvement

• Ensure First Give Teacher Hub and all Programme resources are up to date, accessible and high quality
• Lead on annual programme resource improvement process for all programmes
• Lead on the development of new programmes at First Give in line with organisational strategy (including First Give Primary, First Give Step Up and First Give One Day)

Monitoring & Evaluation

• Develop and implement a robust Evaluation Plan to ensure First Give is consistently able to report on the impact and efficiency of its programmes
• Coordinate the collection and utilisation of data and insights on programme delivery and impact to implement improvements to programming
• Provide impact data in an easily accessible format for use by the Director, Deputy Director and others for fundraising, reporting and other communications

Programmes Team Leadership

• Develop and cultivate a positive, hard-working and happy team culture in line with First Give brand identity
• Manage complaints and/or performance management issues effectively to ensure success of individuals and the wider team
• Line manage the Programme Managers, ensuring development opportunities

Youth Voice

• Work with the Director to develop a new approach for First Give to encourage, engage and amplify young people’s voices in the development of our work
• Create meaningful opportunities for young people to influence and engage with our work and impact

Safeguarding

• Act as First Give’s Deputy Designated Safeguarding Officer, ensuring compliance with our safeguarding procedures and processes and working to develop a culture of safeguarding within the organisation

The job description gives an outline of key duties and is not intended to be an exhaustive list. The post holder may be asked to take on other relevant responsibilities as reasonably requested by their line manager.

Safer recruitment

Safer recruitment and safeguarding is of paramount importance to us, as an organisation that works with and for young people. The successful candidate will be made a conditional offer subject to two references (one of which must be your most recent employer) and any offer of employment will be subject to a DBS check.

Person Specification

Essential

• Passionate about young people and their potential to drive social change
• Excellent project management skills
• Experienced line manager and team leader with excellent people management skills, including coaching and motivating others
• Experience developing strong relationships with remote and external stakeholders
• Experience of working in the secondary education sector/with teachers
• Experience designing and developing high quality programmes for delivery in a school environment
• Experience recruiting and managing volunteers and/or freelancers
• Excellent attention to detail and high standards
• Strong objection handler with customers/clients
• Ability to build rapport with senior leaders in the education sector
• A strong understanding of monitoring and evaluation techniques
• A demonstrably proactive worker, able to work well alone and as part of a team
• Understanding of safeguarding processes and good practice

Desirable

• Experience of remote line management
• Experience of working in a remote, decentralised team
• Experience of using Salesforce

Why work for First Give?

First Give provides many benefits and prides itself on how it treats its staff. Our benefits include:

• Three additional days between Christmas and New Year given to staff gratis. An additional day off for your birthday in addition to your annual leave allowance. Annual leave allowance increases year on year after 3 years with First Give.
• Access to Health Assured (health and wellbeing) Employee Assistance Programme.
• As you will use your personal mobile for work, First Give provides a phone allowance to contribute towards your mobile costs.
• Training and professional development budget, with regular training offered through the Pears Foundation.
• Laptops are provided on a ‘paid for through service’ arrangement and become the employees after three years of service.
• Multiple team socials throughout the year.

The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. We want to foster a diverse and inclusive culture, to empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.

Application process
Please fill out the Microsoft form by clicking the Apply Now button which includes a statement of how you fulfil the specification above, and why you want this role at First Give. We would also request that you fill out our equality & diversity monitoring form (this will not be linked to your application). 

1. Application closes: Monday 23rd September, 9am
2. Interviews: Thursday 3rd October
3. Start date: Monday 18th November or as soon as possible after this date

Job Title: Energy Programme Manager
Company: Gorta T/A Self Help Africa
Location: Lilongwe, Malawi
Contract type: International/National 2-year fixed term contract, full time
Reports to: DCD Programmes

Organisation overview:

In late 2021 Self Help Africa (SHA) and United Purpose (UP) merged, with our Global Office in Dublin, Ireland and a UP office in Cardiff, Wales. In early 2023 we launched a new five-year organisational strategy, which defines our shared mission as the alleviation of hunger, poverty, social inequality and the impact of climate change through community-led, market-based and enterprise-focused approaches, so that people can have access to nutritious food, clean water, decent employment and incomes, while sustaining natural resources.

Our three values are:

• Impact: We are accountable, ambitious and committed to systemic change
• Innovation: We are agile, creative and enterprising in an ever-changing world
• Community: We are inclusive, honest and have integrity in our relationship

We require a team ready to live up to our values to encourage initiative and valuing of partnerships, thus requiring a Country Director who can model our values, and be able to build on the strengths of our teams.

We are in the process of transitioning country registrations from United Purpose to Self Help Africa in The Gambia and Senegal and these two countries form an integral part of the West Africa programme along with Burkina Faso and Nigeria. Self Help Africa is now registered in The Gambia.

Job Purpose:

The Energy Programme Manager will provide strategic and technical leadership in the delivery and development of the SHA Energy programme in Malawi. They will be expected to oversee the implementation of SHA’s existing portfolio of Energy projects in Malawi, provide technical input to the team and sector in Malawi, continue to develop programme approaches based on evolving best practice and the changing landscape, and mobilise resources for continued growth of the programme. 

The position will report to the Malawi Deputy Country Director- Programmes and there will be regular meetings between the Energy Programme Manager, other Programme Managers and Management Team in Malawi and technical advisors from SHA’s Global Office. The role will also involve capacity building of national staff in Malawi to take increased ownership of the programme and enable its continued growth. The Energy Programme Manager will leverage their technical and contextualised knowledge to provide expert advice and advocacy to Malawi’s energy sector (particularly in the areas of cleaner cooking, carbon finance and off-grid electrification) and maintain the programme’s close and productive relationships with its donors and stakeholders to expand the reach, sustainability and impact of our work.

Key Responsibilities:

1.Programme Management and Oversight

1.1 Quality Assurance

• Ensure the programme portfolio is delivered in line with good practice and quality benchmarks in line with sector-based standard operating standards and GESI tools etc
• Ensure an adaptive management approach is taken
• Work with the Monitoring Evaluation Accountability and Learning (MEAL) Working Group through National MEAL Manager to ensure that we are documenting learning and integrating it into programme design and delivery.
• Ensure MEAL data collected is in line with national MEAL framework through participatory M&E approaches and integrating feedback from staff, partners and project participants.
• Liaise with relevant organisation technical advisors and incorporate learning and global expertise in the programme cycle
• Ensure value for money and efficiency across the programme cycle
• Conduct field visits to monitor project progress.

1.2 Compliance & Risk

•  Oversee the development and timely submission of high-quality donor technical and financial reports, in collaboration with projects and operations colleagues
• Ensure that processes are in place to allow for systematic and inclusive feedback to communities and stakeholders on all programme reports and evaluations undertaken
• Working with Project Managers to ensure all projects develop annual, quarterly and monthly plans and that these are actioned and reported against
• Deliver a consolidated risk assessment for the programme portfolio every month and ensure mitigation measures are actioned and followed
• Ensure that internal audit is adequately budgeted across the portfolio
• Ensure that internal audit findings and recommendations are followed up on and actioned as per agreed timelines
• Ensure that every project in the portfolio has a grant opening and closing meeting and that these are filed
• Ensure that every project has monthly review process
• Ensure adequate oversight on all financial transactions and project activities to reduce the risk of non-compliance with policies and risk of fraud
• Ensure annual procurement planning and that all project procurement is cost effective in line with donor and organisational policy
• Ensure that project implementation is complying to donor driven policy and direction, such as the DSA policy, and engaging in communication and advocacy through the MT where donor direction is not in line with the Malawi 2063 or the organisation’s vision and mission.

1.3 Finance

• Oversee internal monthly financial reports and project budgets and cashflow forecasts
• Ensure full project spend without disallowance
• Authorise all project related expenditure in line with SHAs Delegation of Authority framework
• Support and oversee project related procurements.

1.4 Safeguarding

• Ensure that all projects have an active trained safeguarding focal point who can effectively disseminate the reporting channels and policy
• Ensure that all project have a safeguarding plan and report against this during monthly meetings
• Ensure that reporting channels are promoted and visible across all projects in the portfolio
• Ensure that all colleagues within your portfolio have undergone safeguarding training and signed the global code of conduct
• Ensure all staff, partners and stakeholders sign, comply and promote the SHA Safeguarding policy and code of conduct.

1.5 People Management

• Manage teams of staff across all projects in your portfolio and provide line management to Project Managers
• Incubate and enhance skills development of staff across the programme, encouraging learning and development, identifying opportunities for professional development and upward mobility within the organisation
• Ensure all staff members in your portfolio have completed an induction, have passed probation and that annual PDRs are conducted
• Ensure the portfolio has the right team in place in line with the strategy and the values of the organisation
• Ensure that the portfolio can retain and attract skilled and experienced gender balanced teams
• Ensure that you are promoting wellbeing across your team and that staff are encouraged to take their leave entitlements and access training and wellbeing opportunities provided by the organisation
• Cultivate a culture of accountability, adherence to group policies, and prioritization of staff welfare and security.

2.Strategy and Programme Development

• Ensure we are working in line with the locally-led development approach
• Provide technical support to programme implementation for Malawi Energy programme staff to deliver consistently high quality, innovative programmes in both the energy and carbon finance sectors.
• Working within the Malawi Country strategy, and working with other Programme Managers, towards the delivery of our Strategic Objectives and ensuring integration across our work
• Feed into the development of new Country Programme policies and position papers
• Keep up to date with global good practice, technology, approaches and emerging trends, as well as innovative ideas, translating them to the Malawi context
• Capture learning and adapt programming accordingly to maximise impact for communities
• Feed into and promote our Community-Led programming policy work. Maintain long term local and international donor relations to ensure continuation and growth of existing funding
• Keep abreast of new funding opportunities and oversee the development of high-quality proposals for existing and new funders based on organisational learning. Diversify funding sources and secure funding for existing and new areas of focus in line with the CP strategy including carbon finance and impact investment.
• Foster establishment and growth in SHA’s sustainable energy social enterprise
• Where requested by other Country Programs, to provide remote technical advice to assist in the delivery of their projects.

3. Partnership, Representation and Advocacy

• Act as a thought leader in the energy sector in Malawi providing technical support and strategic direction to a wide range of stakeholders across private and public sectors, and civil society.
• Support the National Cookstove Steering Committee (NCSC) as a key member of the coordination group for which SHA is the secretariat. This includes leading the organisation of the annual Cleaner Cooking Conference and quarterly coordination group meetings.
• Maintain, strengthen and build networks and alliances at national level with government, academia, donors and local organisations
• Maintain, strengthen and build partnerships with companies and entrepreneurs to augment the programme’s reach and sustainability of impacts through market-based approaches.
• Ensure active engagement of the programme at district level with all relevant government structures
• Act as the primary focal point for all donors that fund the programme portfolio
• Liaise with Government of Malawi counterparts (national and district) and ensure we are visible and working in line with Government needs and priorities
• Represent SHA at workshops and conferences, ensuring our organisation and work is visible
• Maintain and expand our partnerships across Government, academia, private sector, NGOs and wider civil society, working in coordination with our Partnerships Manager
• Proactively engage in relevant fora and working groups to achieve systemic change within the sector
• Ensure all programme learning is shared internally and externally.

Knowledge, Experience and Other Requirements:

Qualifications and Experience

• Degree level qualification in energy, development, environment or other relevant discipline (post-graduate preferred)
• Minimum of 3 years’ experience in a similar position in sub-Saharan Africa, focusing on green energy access

Essential

• Demonstrated strategic judgement, planning, co-ordination and prioritisation skills
  Demonstrated project and programme design and proven ability to secure funding from a variety of donors including international development agencies, impact investors and the private sector
• Demonstrated project/programme management skills including managing a portfolio of simultaneous projects, monitoring and compliance, budget management, and line managing a team of employees
• Demonstrated communication, partnership building and advocacy skills with a wide range of stakeholders including from private and public sector, and civil society
• Demonstrated understanding of energy in the Global South including improved cooking and off-grid electricity (solar mini-grid and productive uses of energy in particular)
• Experience of developing and monitoring carbon finance projects, particularly improved cooking
• A strong understanding and appreciation of safeguarding principles
• Self-starter, capable of innovatively developing the programme
• Attention to details and flexible approach to work
• Demonstrated cross cultural communication skills and ability to build institutional capacity and provide mentorship to staff

Desirable

• Demonstrated experience in programme strategy design
• Ability to pilot innovations and scale-up effective programming initiatives, through an entrepreneurial mindset
• Experience living in Malawi and/or Sub-Saharan Africa and working in the energy sector

How to apply:

To apply for this role, please upload your completed application form (available to download from our website), CV and cover letter via the careers page on our website.

Only applications submitted via our website will be considered for this role.

Any candidate offered a job with Self Help Africa will be expected to sign Self Help Africa’s Safeguarding Policies and Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.

Specific roles may require Police/DBS/Garda vetting.

Self Help Africa strives to be an Equal Opportunities Employer.

Deputy Service Coordinator

ABOUT THE ROLE

Reports to: Service Coordinator 

Hours of work: 40 hours per week

Salary: £30,706.00 rising to £31,844.80 in year two

Place of work: London community houses, West Norwood

Contract type: Full time, permanent

Closing date: Midnight , Sunday, 13th October 

Are you an energetic and compassionate individual, passionate about managing and inspiring the team of 15 care and support workers to facilitate the practical, social, and spiritual needs of adults with learning disabilities in their vibrant community?

This is an ideal step up for someone with knowledge and experience of supporting people with learning disabilities, an enthusiasm for their values, and the ability to inspire and manage others. 

As Deputy Service Coordinator, you will be part of a caring and committed team, and have opportunities for fun, personal and professional development, and friendship in the process. 

As well as joining a friendly Community, where you will be well supervised and supported, and benefit from their mentorship programme, these are some other benefits you get by working for them:

- Joining shared meals since cooking and having a meal together is what they are all about
- Paid sick pay, up to a maximum of 7wks (depending on length of service)
- Enhanced Maternity, Adoption/Surrogacy, and Paternity Pay (depending on length of service, details available on request)
- Interest free loans and salary advances available
- Free eye tests and a contribution towards the cost of glasses if you need them for work
- Free DBS / PVG checks
- Free SSSC registration
- Free Blue Light Card
- Professional membership fees paid if they are directly relevant to your role
- Free Employee Assistance Programme available to everyone
- Up to 5 days paid compassionate leave
- Up to 6 days paid (pro rata) for time off for emergency dependents leave
- Carer and Childminder costs available in some circumstances to facilitate attendance at residential meetings
- Paid mileage costs at HMRC rate
- Working from Home Allowance for those in office-based roles but for whom no office is provided
- Specialist bereavement counselling for employees and their family members
- Free Life Assurance up to 4 times gross annual salary
- Access to the Bike to Work scheme

Main purpose of the role:

The Deputy Service Coordinator splits their time between the office organising rotas, liaising with families, social services, and health care professionals, and providing a minimum of 20 hours a week of direct support, as well as one weekend a month on the rota, depending on the needs of the service. 

The role requires the postholder to take responsibility for being on call between the leadership team. There is an additional payment for on-call duty. 

You will deputise for and support the Service Coordinator in leading and managing a community group comprising of a range of services for people with a learning disability and a team of support assistants. 

The Deputy Service Coordinator supports the Service Coordinator in creating Community and leading the service delivery within the group in line with their values and standards and the requirements of the Care Quality Commission [CQC].

Key essential criteria:

- Openness to work with, and grow in relationship with, people with and without learning disabilities, and get to know their community life.
- Substantial experience of developing and implementing person centred and self-directed support for people with a learning disability.
- An ability to understand the value of faith based service provision and to articulate it to others outside of the organisation.
- Evidence of relevant continuing professional development.
- Practical knowledge of Microsoft Office, in particular Excel. 
- Organisational skills to support the creation and management of service schedules.
- Supportive of the aims and principles of our client and enthusiastic about working within an organisation which is both a high-quality service provider and an ecumenical Christian community.

ABOUT OUR CLIENT

Our client is intentionally inclusive, bringing together those with and without learning disabilities, in their community of more than 100 people. One of the UK communities, they’re re part of a federation that includes over 150 communities across 37 countries and 6 continents.
 
Their community includes over 30 people with learning disabilities, with lots of different support needs, who they support at home and in their workshops. Alongside them are dedicated community members, volunteers, friends and neighbours, all integral in fostering a warm and inclusive atmosphere. Their team of employed assistants provides further support and care to their core members.
 
They have lots of diversity and lots of opinions. They love people, they love their busy, vibrant city, and they welcome everyone to build a community that values each individual and embraces the beauty of differences. Since 1977, their mission has been to create an environment where diversity is celebrated, creativity cherished, and independence nurtured.  Together, they want a more inclusive, compassionate world.

They’re now looking for a new Deputy Service Coordinator to join their leadership team. You will support the Service Coordinator to deliver high quality person-centred support for the Apple Group, one of their three community groups The Apple Group supports 8 people with learning disabilities with differing needs, who live in 4 houses in their supported living programme.

A full job description and person specification can be found in the recruitment pack.

Closing date: Midnight, Sunday, 13th October
Interviews will be held on week commencing 21st October

To apply, please read the full job description, and person specification, submit your cover letter explaining how you meet these, and answer the questions on their online application form.

Please also read their privacy notice for job applicants.

REF-216 846

37.5 hours per week / Permanent / working onsite Monday to Friday, 9am-5pm, with one late shift per week

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Are you a person-centred leader who thrives on getting the best results possible, leading a dynamic team to encourage positive change for young people?

If so, we have an exciting opportunity for a Deputy Supported Housing Manager at Lansworth House, one of our 24-hour supported housing services in Hove, offering high levels of housing-related support for young people aged 16-25, with 20 bedspaces and shared communal facilities. The service supports young people to manage their daily living activities in areas including finances and budgeting, developing life and work skills, and managing self-care. In this varied role, you will be responsible for:

Service Provision: Supporting the Supported Housing Manager with the daily operations of the services so that they meet the requirements of the service specification. Oversee the residents’ referral, interview and induction processes for all beds and ensure the Occupancy Agreements and House Rules are fully understood. Ensure the quality of accommodation that is provided, liaising with the Housing and Property Services Team to complete estate inspections and health & safety risk assessments, and to turn around voids and organise repairs in line with organisational targets and statutory obligations. With the Supported Housing Manager ensure effective income collection for all beds, working closely with the Rents Team to create a rent payment culture.

Leadership and People Management: Directly line manage team members, ensuring their service delivery, working culture and personal development mirror best practice. Ensuring the team is adequately trained and empowered to work effectively and creatively with our young people to enable them to achieve their aspirations and ambitions, whilst ensuring they are supported within safe and consistent boundaries.

General: Be a member of the ‘on call’ rota to provide out of hours management support to projects in the wider locality. Reflect Psychologically Informed Environments (PIEs), Trauma Informed approaches and restorative practices.

ABOUT YOU: We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

You will already have experience working in supported housing, or similar services for young people and/or adults at risk, as well as managing and/or supervising a team. You will have working knowledge of Regulator of Social Housing (RSH) and Ofsted, along with working knowledge of Trauma Informed Care and Psychologically Informed Environments. You will have good communication and facilitation skills and the ability to successfully manage challenging situations whilst remaining calm and solution focused. In addition, you will have experience of overseeing safeguarding procedures for young people or adults at risk in residential settings, and knowledge of how to maintain professional boundaries.

Elizabeth House Community Centre has been a cornerstone of the local community for over 100 years, dedicated to serving the needs of local residents and communities. Highbury Vale Blackstock Trust is the Charity founded to save and manage Elizabeth House.

Our vision is for Elizabeth House to be the heart of a thriving local community, where everyone has the power to effect positive change. Our mission is to build a stronger, more resilient community by providing a safe space, relevant activities, and meaningful support for all.

The Community Leader will oversee the management of our community services and activities, ensuring the programmes align with local needs, our strategic goals and available funding. 

Key Responsibilities

·Design and implement a comprehensive activities programme that addresses the social, educational and wellbeing f the community.

·Manage the day-to-day operations of our programme, ensuring the seamless delivery of activities and collaborating with all stakeholders to provide high-quality, holistic services.

·Ensure effective project management practices are consistently applied in your work, fostering efficiency and accountability.

·Oversee the monitoring, evaluation, and reporting of all community activities, ensuring they align with funding requirements and high-quality reports are provided to funders and partners.

 ·Work closely with colleagues and key stakeholders to identify funding opportunities, and prepare and submit high-quality funding applications.

·Build trust and strong relationships with local residents by organising co-production, engagement and consultation opportunities that involve people with lived experience.

·Collaborate with community members to develop and support campaigns that drive change for specific resident groups and continuously improve our referral processes to provide comprehensive support.

·Work with partners, community-led groups, and representatives across various sectors and organisations to enhance support for community members.

·Develop engaging marketing materials, including leaflets, website content, and social media posts, to ensure our services are widely advertised and accessible to a diverse audience.

·Oversee all administrative aspects of project activities and coordinate volunteer and staff schedules.

Please see the full job pack attached with detailed responsibilities and person specification. 

Key information

Salary: £37,000 – 39,000 per annum (pro rata £31,700 to £33,400)

Hours: 30 hours per week (over a minimum of 4 days)

Contract: Fixed term contract until 30 April 2026 (extension subject to funding)

Holidays: 25 days per year plus bank holidays (pro rata)

Report to: Executive Director

Line-manage:  1 Community Development Coordinator and 3 Community Organisers

Please submit a CV and tailored covering letter via Quick Apply.

Closing date: Sunday 13 October.

Team Leader – Poplar HARCA

The Bromley by Bow Centre (BBBC) is working in partnership with Poplar HARCA, an award-winning housing association in East London, to develop a welcoming place for members of the community to access local services and support.

The role will be based within Poplar HARCA’s main building in East India Dock Road, focused on residents in the southeast locality of Tower Hamlets.

The Team Leader will be responsible for developing and overseeing the delivery of the service to ensure people are offered an inclusive and warm welcome. They will be responsible for promoting a positive culture of collaboration and innovation.

The role will line manage the Community Connector and together they will serve as the first point of contact for residents and Poplar HARCA tenants, providing support for people to engage with services and activities. This role aims to build relationships, identify peoples’ interests and goals and find appropriate opportunities for support.

The Team Leader will work to ensure that members of the community are aware of support available to them locally. The role will also involve co-designing, developing, delivering, and reviewing resident-led activities and initiatives within the space.

Location: Bromley by Bow Centre
Job Type: Full time, 35 hours per week
Contract Type: Fixed term until 30 September 2025
Salary: £34,680 per annum
Benefits: Generous leave allowance, Interest free loan (bike, season ticket or rent), Regular social activities, Matched Contribution Pension Scheme, Employee Assistance Programme and OH support, Sabbatical (after 7 years at the Centre)
You may also have experience in the following: Community Engagement Leader, Community Development Manager, Neighbourhood Coordinator, Local Area Coordinator, Community Empowerment Manager, Community Project Manager, etc.

REF-216 842

Team Leader - Banbury

Location: Banbury
Discipline: Care and Support
Job type: Permanent
Salary: £27,083.35
Expiry date: 30 Sep 2024 23:59

Are you looking for a meaningful career? Would you like the opportunity to become a Team Leader, helping individuals with learning disabilities live the best life possible?

As a Team Leader for our services at Hft Banbury, you’ll be supporting adults with learning disabilities to live the best life possible. Supporting the Service Manager, you will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.

Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values.

What’s in it for you?

We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.

As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to TELUS Health – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.

We offer

- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Apprenticeships: Hft will fully fund and provide training for you to obtain your Level 3 Diploma in Leadership and Management within the first 12-18 months of your employment.
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
- Family friendly policies

About the role

About you

- You will have recent experience of leading shifts, motivating colleagues, coaching and mentoring at team.
- You will have knowledge of legislation and guidance relating to adults with learning disabilities, Safeguarding, Health and Safety and Positive Behavioural Support management and techniques
- You need good IT skills and experience of maintaining records to be a success in this role. ???????
- You need to hold a Level 2 diploma in Adult Social care and be willing to undertake the Level 3 Diploma in Adult Social Care within an agreed timescale as part of a development You will have the ability to lead and manage people and be a role model in all aspects of people leadership especially performance

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As a Team Leader you will work with the Service Manager to ensure that all regulatory and legislative requirements, internal standards (Housing/Quality/Compliance) and local authority contractual standards are met

You will have responsibilities on and off shift, fulfilling 80% of your working week on shift, in service. You will coach and mentor new staff, supporting them to achieve their care certificate. Leading a culture of collaborative working to benefit the people we support to receive the highest standard of care, whilst working in partnership with families and other circles of support.

You will act as a role model and a custodian for our culture, making Hft a great place to work. Ensuring that the staff team assist and encourage people to become part of their community, whether that be in a job, education, developing and maintaining meaningful relationships, exploring leisure options or supporting them to express themselves the way they choose.

You will lead and promote good practice, the health, safety and wellbeing of the people we support, whilst respecting choice, ensuring risk assessments are completed and updated regularly, making full use of the Hft systems.

If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you.

Apply Now

REF-216729

Salary: £34,436

40 hours per week including evenings, weekends and bank holidays

Location: South West London, Balham

Duration: Fixed Term 1 year contract

We have a fantastic development opportunity to join our Children’s Homes in South West London.

We are looking for candidates with the aspiration to develop their careers with us and become Registered Managers through our Leadership Passport and Management Training offer.

Starting salary of £34,436 as Deputy Manager, and up to £50,000 as Registered Manager.

We are proud that 80% of our Registered Managers are internal promotions. Take your career to next level with our comprehensive in-house training and funded Level 5 qualifications.

Recruitment Pack

Job Description and Person Specification

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man.  We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.  We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.

St Christopher’s Academy

When you join St Christopher’s, we will set you up in your career with a tailored development plan. Whether you want to move across to a different service, become a Manager or just explore further your current role, we will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please click here

The successful candidate will have:

• Two years’ recent experience of working with children/young people who are at risk in a residential or community based setting.
• Level 3 NVQ Diploma in Residential Childcare or equivalent; and a commitment to complete Level 5 diploma in Leadership and Management in residential care within 2 years of starting.
• Ability to develop appropriate one-to-one relationships with young people and employ mentoring skills that empower young people to achieve their goals.
• Numeracy skills to manage budgets efficiently and contribute to the budgetary process.
• An understanding of the regulatory framework relevant to the provision of residential services for children and young people.
• Awareness of issues facing young people such as bullying, gangs and exploitation and how these impact on behaviour.
• Ability to work shifts including weekends and bank holidays and undertake sleep-ins.
• Ability and willingness to be part of an on call rota overseeing multiple Homes.

About the Role

As Deputy Manager, you will lead and support a professional team of staff committed to transforming young lives and creating positive outcomes. You will be supported by a Registered Manager, Deputy Manager, Team Leaders, and the team of residential staff.

Key aspect of the role:

• To assist the manager in safeguarding and ensuring every child and young person receives high quality care as measured by Ofsted in the social care common inspection framework.
• To assist the manager in the management of the home, including the staff, external relationships, the budget, the resources and fabric of the building.

In return we offer:

• Starting salary of £34,436 per annum.
• Real opportunities to develop your career and become a Registered Manager.
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and social pedagogy.
• Contributory pension scheme, enhanced maternity and company sick scheme.
• UK Life Assurance (Death in service) to the value of 3 times your annual salary.
• BUPA employee assistance programme, offering counselling, financial advice and legal support.
• Cycle to work scheme.
• Bluelight card; discount shopping scheme at hundreds of retailers across the UK.
• Discretionary funded training programs.
• Employee awards based on performance and length of service.
• Fantastic opportunities to develop your career within our range of services.

Deputy Chief Finance Officer

University Hospital Dorset NHS Foundation Trust

Band 9 salary package £105,385 - £121,271 dependant on experience

About Us

University Hospitals Dorset (UHD) comprises three hospitals: the Royal Bournemouth, Poole and Christchurch Hospitals which provide services to around 750,000 people across Bournemouth, Poole, Christchurch, East Dorset, Purbeck and parts of the New Forest.

In addition; we have secured over £500 million in national capital funding through the Sustainability and Transformation Programme, New Hospitals Programme and Frontline Digitisation Programme to enable our once in a generation transformation.

Beyond the walls of the hospitals, we provide specialist services such as Oncology, Neurology and Cardiac across the whole of Dorset, South Wiltshire and parts of Hampshire and we also provide services in many community settings, including patients' homes. Our population is one of the oldest in the UK and there are some very significant health inequalities.

The Role

We are currently looking to recruit an exceptional, professional and highly motivated Deputy Chief Finance Officer to provide leadership and support to the Chief Finance Officer and wider Finance team. Each year we are entrusted with over £850 million of public money and you will play a crucial role in ensuring we achieve the maximum possible value for our patients.

In conjunction with the Chief Finance Officer, the Deputy Chief Finance Officer is responsible for providing a fully comprehensive financial management service to the organisation to develop and implement the Trust's overall financial and commercial strategies.

You will support the CFO to develop and deliver the finance strategy, which supports delivery of the overall Trust strategy. This includes ensuring that resources are effectively deployed to provide the best possible care and value for money for our patients.

The role will provide leadership to the finance function including a focus on leadership and culture, talent and skills development, and recruitment and retention.

You will also have responsibility for reporting the financial position to Committees of the Trust Board, including being a standing member of the Finance and Performance Committee deputise for the CFO at Trust Board, Council of Governor and other meetings as necessary.

About You

To succeed in this role you will:

* Be a qualified accountant with significant experience working in a large, complex organisation and ideally experience of providing expert advice on both strategic and operational matters relating to all aspects of the finance and commercial portfolio.

* Have excellent verbal and written communication skills and demonstrable experience of leading and engaging with finance and other corporate functions to develop a mature and rounded service. You will be expected to work with partners across the Dorset Integrated Care System to develop comprehensive financial plans that are fully aligned to clinical, operational and workforce plans and stand up to detailed regulatory scrutiny so prior experience in this area would be useful.

* Be financially and politically aware, bringing a high level of NHS knowledge on the delivery of good financial control and financial governance ensuring that an effective service is delivered, deputising for the CFO as appropriate.

* Be a strong leader able to communicate well with your peers and team members and have resilience to adapt quickly to changing priorities and demands from internal and external stakeholders and the wider health economy.

Purpose of this role YMCA Thames Gateway offers support and accommodation to young people in need and children in care. The service aims to help young people develop the skills and knowledge to be able to live independently and improve their life chances. The Head of Support will be the strategic lead of the Young Futures Programme and ensure that accommodation and support services are delivered in a regulatory and contractually compliant way. The role will be the Registered Service Manager. The role will ensure that Key Performance Indicators are being met with accurate reporting to Commissioners. Service improvement plans will be developed and implemented. 

About the Role

This new role within the Operations Directorate will manage our existing portfolio of national skills competitions, work with the wider team and network to develop our offering to ensure we are aligned with the UK economic priorities. You will have experience of the technical and vocational education and training or apprenticeship systems, be proactive and able to engage with a range of stakeholders.

Role purpose

The purpose of this role is to manage relationships with key stakeholders to ensure the national competition programme is delivered to a high standard, ensuring a collaborative approach to its development and delivery, in partnership with education and industry

Key tasks and responsibilities:

1. Management of a portfolio of national skills competitions across a range of industry sectors:

Develop knowledge and understanding of each competition and their operational needs and requirements, through meetings (one-to-one and group), with competition organising partners (COPs), educators and industry.

• Provide technical and operational advice, guidance, and support on competition delivery to internal teams, partners, and external stakeholders in education and industry.

• Undertake mid-year and annual reviews of competition organising partners (COPs) and continually seek to develop efficient quality procedures.

• Support competition organising partners (COPs) to understand programme requirements and produce key documentation to a consistent high quality and standard, submitted to agreed timeframes

2. Management of all contracts and processes associated with WorldSkills UK’s network of competition organising partners (COP’s):

Implement the competitions organising partner (COP) quality assurance and continuous improvement model and monitoring framework, to ensure the programme runs effectively through contract compliance and that key milestones are met and risks are mitigated.

• Quality assure and sign off key competition deliverables and milestones, reporting and tracking progress on centralised monitoring systems.

• Carry out monthly catch up and bi-annual reviews of competition organising partners (COPs) and support them to continually improve programme delivery resulting in a high-quality, innovative competitions and a positive competitor experience. Page 7 of 10

• Provide development support to delivery partners to raise the standard and quality of competitions delivered within their footprint, in collaboration with the Quality and Standards team. This also includes organising sector-based cluster meetings for competition organising partners to foster greater collaboration and collect, synthesise and exchange information and best practice pertinent to their particular industry or sector.

• Ensure monitoring and reporting systems are accurate and kept up to date.

• Work with the Corporate Partnerships team to manage competitions funded through an investment model.

3. Support the development of new skills competitions:

• Review, assess and implement initiatives that create future-proof skills competitions that are sustainable, responsive to employer needs and provide greater alignment to UK economic priorities.

4. Project management:

• Take ownership of allocated projects within the Operations directorate ensuring all deviations from targets (time, money, people etc.) are identified and addressed at the earliest possible stage.

• Effectively coordinate resources (including agencies, suppliers, contractors) so that all project elements are delivered to acceptable standards on time, to budget, and meet the required specification(s)/objective(s).

5. General

In addition to the key tasks and responsibilities set out above, all employees at this level are expected to:

• Manage, support and motivate allocated staff to successfully deliver activities/tasks.

• Produce requirement specifications in line with WorldSkills UK’s procurement strategies for all outsourced activity.

• Maintain WorldSkills UK’s established management policies for dealing with risks and issues for the National Competitions team and the wider organisation.

• Contribute to the successful delivery of WorldSkills UK’s strategic priorities and annual business objectives.

• Promote and comply with WorldSkills UK’s Employee Handbook and the policies contained therein with particular reference to those related to Health and Safety and on equity, diversity and inclusion.

• Carry out any other duty as may be reasonably assigned that is consistent with the nature of the job and its level of responsibility. Any significant changes will be made in consultation with the post holder acknowledging experience, education and ability.

Person specification Key: [E] Essential / [D] Desirable.

Qualifications and experience:

• Project management or education related qualification and/or relevant experience [E].

• Experience of contract managing complex projects and programmes in the publicly funded sector [E].

• Experience of working within technical and vocational education and training and apprenticeships systems [E].

• Proven track record of multi-stakeholder and relationship management [E].

• Experience, knowledge and skills within education quality frameworks, industry standards or awarding body [E].

• Experience of delivering to challenging timelines against multiple, occasionally conflicting, priorities and delivering to time, budget and quality [E].

• Experience of managing successful teams and/or learners’ outcomes in professional and technical education [D].

Knowledge and skills:

• Strong analytical, problem solving and critical thinking skills [E].

• Skilled in managing multiple projects with a wide range of stakeholders, overseeing activities through effective prioritisation, planning and resource management [E].

• Excellent interpersonal and communications skills to build strong relations with delivery partners and TVET stakeholders in the UK [E].

• Proactive, creative self-starter able to prioritise to operate in a fast-paced environment, largely unsupervised and able to deliver to deadlines [E].

• Ability to lead and manage an external network of stakeholders to include individuals, providers, and employers [E].

Personal qualities and attributes:

• Very reliable and with a high level of probity [E].

• Able to work to own initiative with broad direction [E].

• Able to think creatively and solve problems [E].

• Possess a strong work ethic and desire to achieve results [E].

• Flexible in working methods and ideas [E].

• Excellent team player and collaborative approach to work [E].

• Responsive and proactive with a can-do attitude [E].

• Enthusiastic and able to motivate others [E].

• Respect for diversity and inclusion with practical ideas for their implementation within the scope of the post [E].

Special circumstances:

• Prepared occasionally to work outside normal hours [E].

• Prepared to travel within the United Kingdom [E].

• Able to spend time away from home [E].

This role is office based (as above) but with flexible hybrid working. It is expected the postholder will attend the office at least once or twice a week.

Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, including part time, with suitable candidates.

25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.

Reasonable adjustments will be offered to all candidates and every stage of the recruitment process.