Design jobs

For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets. We’re looking for a Head of Marketing to bring energy, creativity and focus to our marketing activity—boosting awareness, growing supporter engagement and helping drive income across fundraising streams. You’ll also play a part in the wider leadership of the organisation as a member of our management team.

The ideal candidate

To be considered for this role, you should be able to:

• Support with the development of the annual marketing strategy to achieve fundraising targets and contractual service delivery requirements. 
• Build marketing programs to support specific marketing objectives across different channels and segments in support of the overall marketing plan. 
•  Lead on the execution of marketing programs from start to finish, driving collaboration with stakeholders and leveraging the right internal processes and support. 
• Support with fundraising acquisition activity linked to new prospects and opportunities e.g. individual philanthropists, decision makers in companies, trusts, foundations and local authorities. 
• Overall responsibility for brand management and corporate identity.
• Managing Providence Row's digital profile, including maintenance and development of the website, social media, external website listings and links, and Google Ads (etc).
• Overseeing the production of organisational marketing materials. This may involve project managing production of materials or providing oversight to other staff producing materials.
• Improve upon current social media activity with editorial calendar and content for social media networks including Twitter, Facebook, YouTube, Instagram, blogs and similar platforms. 

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply:  Please upload your CV with a covering letter detailing how you meet the job specification by 12 March 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

People Partner

Background and overall purpose of the role:

The purpose of the People Team in delivering the organisations goals is to empower our colleagues to thrive by shaping exceptional experiences and culture that unlocks their potential — so ARUK can realise it's vision of a world free from the fear, harm and heartbreak of dementia. The People Partner (PP) will play some key roles within the organisation. As a strategic talent leader, the PBP will focus on the people functions strategic priorities. They will identify the most pressing talent opportunities and challenges throughout the organisation and lead the talent management strategy for their Division.

They will act as consultants to diagnose the biggest talent challenges and opportunities to drive their divisional strategy and use data and intelligence to better enable their People Team colleagues and partners to design solutions. This role is a key enabler of ARUK’s people strategy and will contribute to its creation and delivery supporting with embedding key people and talent frameworks in their Divisions.

The post holder is part of a small team at ARUK and from time to time may need to support other colleagues to ensure smooth critical service delivery to the organisation.

Key Accountabilities:

· Use strategic workforce insights that shape decisions and deliver data‑informed insights that diagnose organisational and people challenges, analyse trends, interpret financials, and influence leaders to make evidence‑based decisions.

· Act as People consultants and partner with leaders to build deep understanding of their strategic priorities, their people and culture and shape workforce strategy, design tailored fit‑for‑purpose people solutions, and ensure initiatives are aligned with measurable business outcomes.

· Effectively coach and challenge leaders by providing constructive challenge, building leadership capability, and supporting senior leaders in navigating people issues and organisational priorities.

· Ensure high‑quality, timely and evidence‑based HR delivery by executing people processes end‑to‑end, using context and evidence for decision‑making, solving complex problems, and delivering work on time and on budget.

· Lead on organisational design and workforce planning interventions that drive performance in business units, by collaborating with stakeholders to determine workforce requirements, solving business problems with data, and designing improvements that enhance organisational effectiveness.

· Effectively lead change initiatives and the people elements of change portfolios, by implementing outcome‑focused change management programmes, and helping teams adopt digital and agile ways of working.

· Build strong cross‑functional relationships, influence and stakeholder alignment, with the divisions’ leadership team and other key stakeholders throughout the organisation to ensure that there is opportunity to influence key business decisions and shape the future direction of ARUK. Influence and collaborate to align stakeholders on People priorities and navigate challenges and tensions, ensuring decisions are well‑informed and aligned.

· Promote a positive, values‑led culture by role‑modelling behaviours, gathering feedback, and championing wellbeing. Ensure ethical people practices are upheld and develop inclusion strategies that improve engagement and retention of under‑represented groups.

· Effectively manage complex employee relations issues and change programmes – including restructuring and TUPE transfers, by providing expert advice, guidance and support while managing employment and organisational risk.

Knowledge, skills and experience needed:

· Thinking at a strategic level and evidence of creating strategically aligned, data and insight led people and talent strategies to enable organisational goals and outcomes.

· Strong relationship building and communication skills

· Evidence of coaching, influencing and developing leaders, managers and stakeholders

· High proficiency in data judgment, interpretation and communication to influence business decisions and drive outcomes.

· Strong strategic consulting and relationship building and management skills that enable collaboration and networking both within the People function and throughout the organisation and with key stakeholders

· Significant experience in a HR Business Partner role with strong evidence of leading large-scale change and restructures in a complex organisation including TUPE

· Strong evidence of technical expertise in complex ER case management including multiple, layered grievances and an in-depth understanding of legal issues and best practice.

· Knowledge, understanding and application of UK employment law

· Evidence of role modelling and encouraging adult-adult behaviours to influence cultural change

· Demonstrable experience and evidence of creating experience led, human centric people initiatives and strategies.

· Evidence of working within, and being able to navigate ambiguity and being able to adapt to changes and challenges by being flexible and innovative

· A willingness to be disruptive in your approach and challenge mindsets and ways of working

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £60,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 22nd February 2026, with interviews likely to be held week commencing 2nd March 2026 once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

Do you want to help shape strategy by turning data and evidence into insight that drives mission, growth, and learning? Do you have the skills to help a complex organisation understand what is working, what could improve, and how to adapt in a meaningful way?

The Diocese of Rochester is seeking a Data Insights & Evaluation Adviser to lead the development of a coherent, organisation-wide approach to data, evaluation, and learning across the Called Together programme. This role goes beyond routine data collection or dashboard creation – it’s about sense-making, judgement, and enabling learning to support parishes, deaneries, and diocesan teams in achieving sustainable impact.

This is an exciting role for someone with analytical expertise, strong communication skills, and the ability to work relationally across a wide range of stakeholders.

About the Role

· You will provide leadership in monitoring, evaluation, and learning (MEL), ensuring data and evidence are used effectively to inform decisions and enhance mission. Your key responsibilities will include:

· Leading on data, insights, and evaluation across the Diocese to inform strategy and action

· Integrating quantitative and qualitative evidence from parishes, programmes, and external sources

· Translating complex data into clear, accessible insights and narratives

· Designing and embedding a comprehensive MEL framework with appropriate indicators and learning loops

· Designing, building, and maintaining dashboards and visual tools (e.g. Power BI)

· Producing reports for governance, leadership, and project teams

· Providing analytical support to enable data-driven decision-making and project delivery

· Ensuring data integrity, quality, security, and GDPR compliance

· Collaborating with national Church teams and external partners to align evaluation with wider priorities

About You

· A minimum of five years’ relevant professional experience in data, insights, evaluation, research, MEL, or learning-focused roles, with evidence of senior responsibility, autonomy, sound judgement, and practical organisational application.

· Aligned with the mission and ethos of the Christian Church and the Diocese of Rochester

· Educated to degree level in a relevant field, or with equivalent professional experience

· Experienced in data, insights, or evaluation activity in complex, multi-stakeholder environments

· Skilled in working with both quantitative and qualitative data to generate actionable insights

· Proficient in Microsoft Excel (advanced formulas, pivot tables, data modelling) and Power BI (DAX / M code)

· An excellent communicator, able to present findings to senior leaders while working constructively with colleagues unfamiliar with data

· Organised, flexible, and able to travel across the Diocese, including occasional evenings or weekends

It would be advantageous if you also:

· Have experience in charity, voluntary, public, or faith-based sectors where impact is complex

· Understand the structure and culture of the Church of England, dioceses, and parish life

What we can offer:

• Flexible working and TOIL
• Generous holiday entitlement
• Contributory pension scheme
• Access to an Employee Assistance Programme and counselling service

The Diocese is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment.

The wider a group’s diversity, the smarter, wiser, and more compassionate and creative its decision making becomes.
We are committed to achieving diversity throughout our Diocese by seeking UKME/GMH colleagues and those from a wide range of backgrounds, to help us create a culture of inclusion and belonging.

Closing date for applications: 8 March 2026

Interviews will be held on:  16 March 2026

Head of Design and Impact

Job reference: REQ000966

£ 56,297pa + excellent benefits

Woking, Surrey GU21 4LL / Hybrid Working

Hybrid working: Minimum 40% in person collaboration per month

About the role

We’re excited to be recruiting a Head of Design and Impact to lead WWF-UK’s work on programme design, impact measurement and learning, ensuring our strategies, programmes and projects deliver meaningful outcomes for people and nature.

In this role, you’ll lead a specialist team providing expert advice and quality assurance across the organisation, supporting strong programme design, effective monitoring and evaluation, and the embedding of WWF’s Environmental and Social Safeguards. You’ll work closely with senior leaders, portfolio leads and teams across conservation, policy, advocacy and fundraising, helping ensure impact is clearly evidenced and learning is embedded in how we work.

You’ll also play a senior advisory role, providing assurance to the Executive Group and Trustees on the quality of programme design and impact reporting, and working with the wider WWF network to strengthen approaches to impact, learning and accountability.

This is a senior leadership role for someone with deep expertise in design, monitoring and evaluation, strong people leadership skills, and the confidence to influence across complex programmes and stakeholders in a global context.

Skills and experience

You’ll bring the following skills and experience to succeed in this role:

Essential

• Significant experience leading the design, monitoring, evaluation and learning of strategies, programmes or projects in a conservation, development or policy context

• Proven experience leading and developing specialist teams, including performance management and creating a strong learning culture

• Strong expertise in programme and project design, quality assurance and evidence of impact

• Experience embedding environmental and social safeguards, including safeguarding and ethical standards, into programme design and delivery

• Experience advising and influencing senior stakeholders, including Directors, Executive leadership or Trustees

• Strong facilitation and communication skills, able to translate technical concepts into clear, practical guidance

• Experience working collaboratively across multiple teams and disciplines, including with fundraising and partnerships

• Strong analytical skills, with the ability to make data and evidence meaningful for different audiences

• Excellent organisational skills, able to manage multiple priorities and deliver to deadlines

• Strong alignment with WWF-UK’s mission, values and purpose

Desirable

• Experience working within international conservation or development programmes, including with partners or offices in multiple countries

• Experience supporting fundraising bids through programme design, monitoring or reporting

• Experience with outcome monitoring linked to performance-based funding or finance mechanisms

• Understanding of global monitoring or reporting frameworks

• Experience working with or influencing global networks or multi-country organisations

• Competency in an additional language relevant to WWF’s global work

What we offer

We believe in rewarding our team with more than just a salary. Here’s what you can expect:

· Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays

· Flexible working options, to support your work life balance

· 7.5% employer contribution to pension, rising to 10% with employee contribution

· Learning and development opportunities to help you grow

· Regular wellbeing initiatives to support your health and happiness.

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.

About WWF-UK

We’re a global conservation charity with millions of supporters and hundreds of projects around the world.

At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.

We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.

How to apply

Click the link to apply via our website.

You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK.

Application closing date : 01/03/2026

Our Diversity Promise to You

At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.

We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.

We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.

So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website.

Safeguarding Commitment

Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.

Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.

We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.

If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.

We are recruiting for a User Experience (UX) Designer to join the Digital Team on a 23-month Fixed Term Contract.

This is an exciting opportunity to join The National Lottery Community Fund as a UX Designer.

In this role, you’ll be discovering user needs, analysing, and sharing insights with colleagues as well as designing new user experiences and user interfaces for both testing with customers and live deployment. Using techniques that vary from sketching on paper to ‘sketching in code’. You will also build digital design assets ready for use by a developer.

You will be part of our Digital team. We’re a multi-disciplinary team, working to user-led design principles. You will work with other designers, researchers, developers, and colleagues across the Fund to design solutions that meet user needs and reflect our values.

You will join a thriving group of designers who love sharing knowledge and experience. We will offer you support to widen your design skills, and opportunities to take part in training and communities of practice.

The responsibilities of the job include:

• Design user-centred experiences from concept to implementation
• Use research, feedback, and analytics to inform and improve designs
• Create wireframes, user flows, prototypes, and high-fidelity UI designs
• Translate designs into accessible, responsive HTML & CSS prototypes
• Work collaboratively with designers, developers, and researchers
• Conduct testing and iterate based on feedback
• Contribute to and evolve our design system

Interview Date: Virtual interview – week beginning 23 March

Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations.

We will talk to you about where you are based and your working pattern if you get the job.

If you would like an informal conversation about the role specifically, please contact the Hiring manager: Anna Klepacka. 

Any questions about the recruitment process, please email the recruitment team.

How to apply

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential Criteria:

• Significant experience designing in complex organisations, ensuring effective and user-centered service delivery.
• Excellent prototyping skills to bring complex ideas to life at any fidelity.
• Solid working knowledge of HTML and CSS.
• Significant experience with design tools like Figma.
• Experience applying WCAG standards in real-world projects.
• Ability to work collaboratively in an agile, fast-paced environment.
• Ability to tailor communication to stakeholders' needs and work with them to build relationships while also meeting user needs.

Desirable Criteria:

• Experience working with a range of CMS and CRM platforms

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

AllChild is recruiting an Impact Manager (Programme Design) to join our growing Programme Design function. The role will lead specific strands of programme design work across both strategic projects and the ongoing refinement of the Impact Programme. Working closely with the Head of Programme Design, Impact colleagues, and Delivery teams, you will work independently on agreed areas of focus while staying closely connected to others to ensure learning, decisions and next steps are aligned.

This is an exciting opportunity for someone who is passionate about understanding what drives positive outcomes for children and young people and translating that insight into clear recommendations and practical programme design. You will work closely with Link Workers and Delivery colleagues, balancing research, lived experience and delivery realities to shape programme activities, guidance and resources.

For further information and to apply, please visit our website via the Apply button.

Closing date: 19 February 2026.

The Food Ethics Council's mission is to put people, animals and planet at the heart of every food decision. We're looking for a part-time Communications lead to take the lead on designing and delivering communications that support us to engage with our key audiences and tell strong authentic stories about the work we do in the food system.

Duties: include supporting the Executive Director in developing and delivering the communications strategy, providing strategic input on framing and language of our work, using social media to develop communities of interest, website management, designing social media assets, liaising with comms teams in organisations we partner with, writing and coordinating blogs and/ or video content. See job description for list of main duties.

Employee benefits: We offer flexible working. We will pay a pension contribution of 4% of your basic pay per month (minimum employee contributions required in line with pensions law, unless you choose to opt out). Annual leave - 25 days per year + public holidays FTE 

#Communications Lead #Flexible Working #Remote Working #Engagement #Storytelling #Digital

We are seeking a talented, enthusiastic and team-oriented Graphic Designer to join Choose Love’s Communications Team. You will play a crucial role in delivering design materials for the whole organisation, from social media assets and website design to print materials, invites, cards, reports, and Choose Love Shop designs. Choose Love’s communications are rooted in powerful and exciting design, building on our logo gifted by Katharine Hamnett. We are always evolving our designs to keep our communications cutting through the noise and landing strong messages, while staying consistent to our core brand. The perfect candidate will be creative, collaborative and passionate about supporting refugees globally. 

The RSPCA York, Harrogate & District Branch is seeking to increase its fundraising activity in order to secure the funding neccessary to completely rebuild the York Animal Home. We are looking to bring on an experienced individual to design, launch and lead our capital campaign and raise the remaining funds needed to complete the project.

The Capital Campaign Lead will take overall responsibility for planning, leading and delivering the £5m capital appeal over the next few years. This includes developing the case for support, managing campaign phases, cultivating major donors and funders, and ensuring strong governance, reporting and stewardship throughout the campaign.

The York Animal Home was built in 1980 and no longer meets modern welfare, licensing or operational requirements. Demand for our services is rising sharply, while the complexity and scale of cases continues to grow. We are at the point where our current animal facilities do meet our needs and have been working to redevelop the site and build new modern facilities.

We have received planning permission and are in the process of finalising the designs prior to construction beginning this year.

We expect Major donors, high-net worth individuals and corporate partnerships to make up the main elements of the fundraising campaign, so are looking for individuals with a proven track record of raising large sums in these areas.

All information and how to apply is available on our website

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

As a digital content designer, you’ll be a key part of our digital product team, working at the forefront of managing and enhancing the content on our website and microsites. You’ll support the charity by providing expert advice, producing impactful web content, and ensuring our digital presence aligns with our users’ needs and strategic objectives.

Taking an insight-led approach, you’ll design content that is optimised for both user needs and organisational goals. Reporting to the digital content design manager, you’ll help establish and maintain the full content lifecycle, ensuring our digital presence is accessible, clear, and focused on helping people affected by breast cancer.

About you

You’re a user-focused content professional with experience in designing insight-led web content that meets both user needs and organisational strategy. You have a strong understanding of UX principles and know how to apply SEO strategies to enhance content visibility and performance.

You’re a proactive and enthusiastic team player who is comfortable switching between strategic thinking and hands-on delivery. You can work methodically to solve user problems, create and follow processes, and uphold governance standards, while also using your creative skills to design content, edit personal stories, and craft compelling copy.

You will ideally bring:

• Experience designing and editing content for landing pages, case studies, webforms and other digital formats
• Proficiency using a content management system (CMS)
• Proficiency using tools such as GA4, Hotjar, and MOZ to inform content decisions
• A solid understanding of accessibility standards (WCAG 2.2) and plain English best practices
• Understanding of GDS content design standards
• Exceptional editing, proofreading, and copywriting skills
• The ability to interpret data and user research to craft engaging, impactful content
• Strong interpersonal skills to build relationships with stakeholders and the confidence to advocate for the user during discussions

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9am onThursday 12 February 2026

Interview date Week commencing 23 February 2026

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

We are recruiting for a Digital Service Manager to join the Digital team on a 23-month Fixed Term Contract.

​This is an exciting opportunity to join The National Lottery Community Fund as a Digital Service Manager.

​The Fund’s digital live service is the front door to our communities. It encompasses the key touchpoints that users engage with on a daily basis to access our funding. You will have responsibility for managing the Fund’s digital live service on a day to day basis This includes ensuring it consistently meets business needs and user expectations. You will also have the opportunity to help improve our service.

​You will be part of our Digital team. We’re a multi-disciplinary team, working to user-led design principles. You will work with other designers, product managers, developers, and colleagues from the rest of the Fund to ensure that our live service is performing to agreed standards.

​You will be part of a service team who love sharing knowledge and experience. We’ll offer you support to further develop your skills, and opportunities to develop your experience and skills in a digital environment.

​The responsibilities of the job include:

• Managing the digital live service including defining (SLAs) and ensuring the quality, availability, and performance of the service
• Proactively sharing learning across digital teams to support continuous improvement
• Creating service reports for a variety of stakeholders
• Wider stakeholder engagement and communication
• Managing service incidents through to resolution
• Maintaining service documentation and systems
• Identify service optimisation opportunities, and contribute to the implementation of proposed solutions.

Interview Details:

Interview Date: Week beginning 10 March 2026

Interview Format: Virtual

​Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations.

We’ll talk to you about where you are based and your working pattern if you get the job.

If you would like an informal conversation about the role specifically, please contact: Janine Knox.

Any questions about the recruitment process, please email the recruitment team. 

How to apply

Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – so you should show how you meet them in your supporting statement.

Essential Criteria:

• Experience of managing live digital services or platforms including defining and monitoring SLAs and KPIs.
• Hands-on experience of leading incident resolution and root cause analysis.
• Ability to produce service level dashboards, reports, and performance summaries for stakeholders.
• Experience of working with diverse stakeholders and communicating effectively.
• Ability to create and maintain accurate service documentation and system records.
• Knowledge of end-to-end digital platforms (web, mobile, databases etc).
• Work collaboratively in an agile or fast-paced environment.

Desirable Criteria:

• Experience of manging service helpdesk software

Equity, Diversity and Inclusion 

​Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

About Urban Design Group

The Urban Design Group (UDG) is a small but dynamic charity and professional membership organisation dedicated to promoting excellence in urban design. With nearly 1,500 members—including urban designers, built environment professionals, thought-leaders, educators, and enthusiasts—UDG fosters collaboration, knowledge-sharing, and professional development. Through advocacy, education, and engagement, we champion high standards in urban design to create better places for people to live, work, and thrive. 

About the Role

As the main point of contact for UDG, the Membership and Administration Officer plays a pivotal role in the organisation’s day-to-day operations, ensuring an outstanding experience for members. As part of a small, dedicated team, the role focuses on managing membership operations, maintaining accurate records, facilitating effective communication, and supporting initiatives to grow and engage the membership. The post-holder may also assist with event coordination, general administration, and basic finance tasks, helping to keep UDG running efficiently and effectively.

Key Responsibilities:

Membership Services

• Serve as the main point of contact for all enquiries from members and the public, managing the membership administration inbox and providing prompt, professional, and helpful responses, triaging to colleagues where necessary.

• Administer all membership processes, including applications, renewals, terminations, and database updates, ensuring accuracy and efficiency.

• Maintain UDG’s membership and finance records in QuickBooks and track renewal payments across all methods, liaising with the external finance team as needed.

• Coordinate specific membership categories, including:

  • Recognised Practitioner – receiving and checking applications, liaising with the Assessment Panel, and informing candidates of outcome.

  • Corporate Memberships – processing applications and setting up webpages.

  • University Memberships – coordinating with course leaders on journal distribution.

  • Subscription Bureau Memberships – managing arrangements with external providers.

• Collaborate with the Fundraising and Communications Manager to promote membership benefits and encourage member involvement with UDG activities and initiatives.

• Build and maintain targeted contact lists by identifying relevant groups, practices, and influential individuals for UDG outreach and engagement.

• Prepare and provide updated membership mailing data for distribution of UDG’s quarterly journal, Urban Design.

• Maintain a high standard of customer service, ensuring members feel engaged and valued.

Administration

Provide general administrative support for the UDG team as required including:

• Support for UDG Committees (Executive Committee, Board of Trustees, Editorial Board, Working Groups, and Awards Panel), such as:

  • Scheduling meetings, preparing agendas, and circulating papers.

  • Producing concise, action-oriented minutes.

• Promptly process recruitment advertisement requests, including website postings and invoicing.

• Carry out routine updates to the UDG website, including the Urban Design Directory.

• Coordinate the scheduling for of activities, meetings and events.

• Support the Book Review Editor by coordinating the book review process, liaising with publishers and ensuring reviewers receive copies in a timely manner.

• Proactively identify opportunities to streamline administrative and membership processes.

Events

• Assist in the planning and delivery of online, hybrid, and in-person events in collaboration with the UDG Directors and the Fundraising and Communications Manager, including managing registrations, preparing materials, booking venues, and arranging catering.

• Provide basic technical support for online and hybrid events to ensure smooth execution.

Team working and collaboration

• Foster a collaborative working environment by maintaining regular communication with colleagues, Executive Committee members and others involved with the Group.

• Actively participate in UDG meetings and events, contributing ideas to support our organisational objectives.

• Take a hands-on, flexible approach within a small team.

Person Specification

• Essential Experience

  • Proven track record of delivering excellent customer service.

  • Experience managing memberships, databases or similar systems.

  • Experience facilitating and supporting committees and/or working groups.

• Essential Knowledge and Skills

  • Strong all-round administrative skills including recording keeping, servicing committees, note-taking, drafting documents, diary management etc.

  • Confident maintaining and interpreting membership data.

  • Highly proficient in Microsoft Office and Mac applications, as well as digital tools such as Zoom, SurveyMonkey, Mailchimp, and Eventbrite.

  • Understanding of basic bookkeeping principles (a working knowledge of Quickbooks or other online book-keeping systems would be highly advantageous).

  • Attention to detail and accuracy

• Personal Attributes

  • Excellent communication and interpersonal skills (both written and oral).

  • A professional, friendly and customer-focused approach.

  • A team player, able to work collaboratively within a small team, supporting colleagues and willing to contribute beyond core responsibilities.

  • Highly organised with a proactive, resourceful, and solution-focused mindset.

  • Ability to work independently, take the initiative, and manage workload effectively.

  • Strong time management skills, able to meet deadlines and adapt to changing priorities in a busy environment.

• Desirable Criteria

  • Experience coordinating events, including logistical planning and participant management.

  • Experience working in a professional or membership organisation.

  • An interest in urban design, architecture, or the built environment

  • Comfortable working as part of a small, hands-on team.

• Other Requirements

  • Willingness to work occasional evenings and weekends for events and meetings (overtime cannot be paid but time off in lieu provided).

  • Flexibility to travel elsewhere in the UK to support in person events, which may require an overnight stay, e.g. National Urban Design Conference (takes place annually in late September / early October).

  • Commitment to UDG's policies on sustainability, equalities, diversity, and inclusion.

We are looking for an experienced and enthusiastic Café Cook to join our Putney School of Art and Design team at Enable! This is a unique opportunity for a cook with passion to continue our good work introducing a diverse range of new classic and favourite home cooked dishes. 

About Us 

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best.

Reports to: Operations Manager

Based: Putney School of Art and Design

Salary: London Living Wage £13.85 (£15.52 Inclusive of Annual Leave)

Contract: Casual 
Work Arrangement: 4 days per week, On-site

DBS: Enhanced with Children

Role Overview: 

The PSAD café is the heart of our school where we pride ourselves on our creativity, diversity, and community. Our values are reflected in our broad range of lovingly made home cooked vegetarian dishes, freshly prepared and served each day. An integral service highly valued by our loyal customer base, a mixture of local artists and those new to the creative sector. 

The team at PSAD are passionate about connecting the community through culture, art and design, making it affordable and accessible for all. Today, managed by Enable and firmly rooted in the community, the school offers art and design courses, including specialised courses like the Art and Design Diploma, a Family Learning programme where parent and child can learn and work together, and courses for young people. 

Main Duties/Responsibilities:

• Plan the daily menu, prepare, cook and serve meals, serve hot and cold beverages and other food items 
• Serve customers efficiently with food and drink orders and take payments 
• Assist in preparation of cafe and counters before, during and at the end of service 
• Offer customers amazing standards of customer service and car 
• Responsible for cleaning all kitchen equipment and work areas, including cooker, microwave, work surface, display and storage areas and fridge, observing strict rules of hygiene 
• Ensuring adequate stock levels of supplies and consumables for café area by contributing to the ordering of stock, including the purchase of fresh produce as required 
• Ensuring compliance with all legislation including H&S and food hygiene and undertake all checks and tests as required by Environmental Services. 

Skills and Experience:  

• You must be a clear communicator who prides themselves on providing excellent customer service with the ability to build a great relationship with our loyal following of students and friends who visit the café. 
• You have previous experience of working in the food and beverage industry or the catering sector 
• You are reliable and self-sufficient with an ability to prioritise your work and use your initiative to undertake a variety of tasks 
• Be proactive, and versatile, with willingness to be flexible to help meet urgent and important business deadlines. 

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts. 

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website. 

This flagship programme, delivered in partnership with TDS, GMCA and the Nationwide Foundation, uses action research and behavioural‑insight‑informed interventions to understand and reduce unintentional non‑compliance among private landlords, with the aim of improving renting standards and supporting people in housing need.

We have a new 12‑month fixed‑term opportunity to join our Greater Manchester Good Landlord Charter/Landlord Support Hub team as a Research and Evaluation Manager.

Some of the key responsibilities include:

• Lead the project’s research and evaluation activities, including insight gathering, participatory research, and continuous testing of behavioural or supportive interventions.
• Design and evaluate behavioural interventions, assessing impact, outcomes and what works to inform future policy and operational practice.
• Collaborate closely with the Behavioural Insight Specialist and Landlord Support Manager, ensuring research is rigorous, ethical, and generates meaningful learning.
• Engage landlords, tenants, letting agents, and local authorities to gather data, understand barriers to compliance, and capture lived experience.
• Produce high‑quality reporting, including findings, recommendations, and insights to support both internal decision‑making and external stakeholders such as GMCA and the Nationwide Foundation.
• Represent the Research & Evaluation function at meetings, workshops and advisory groups, contributing to the wider aims of improving standards across the private rented sector.

To be considered for this role, you must be able to demonstrate:

• Strong experience in research, evaluation or insight‑gathering, ideally within housing, social policy, behavioural insights or community‑focused projects.
• Ability to design and apply research methods, including interviews, behavioural diagnosis, qualitative and/or quantitative analysis.
• Excellent communication and reporting skills, able to turn complex insights into clear recommendations.
• Confidence managing relationships with a wide variety of stakeholders.
• Based in/near Greater Manchester, and able to travel across the region as needed.

TDS offers a plethora of benefits inclusive of:

• 33 days holiday inc bank holidays
• BUPA Private healthcare
• BUPA Wellbeing cash plan
• Pension Scheme
• Additional day off for your birthday
• Plus many more!

If you have any questions or would like to find out more information, please feel free to contact me directly.

TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers