Design manager jobs in london
JOB PURPOSE
To improve the provision of consistent high-quality debt advice, enhancing the experience of clients, by working collaboratively with delivery suppliers, to support them in implementing improvement activities, and in assessing and monitoring the quality of debt advice.
To support the implementation and ongoing facilitation of project quality assurance and improvement processes, working collaboratively with the EMMA management team to inform and support contract compliance and performance management activities.
To identify good practice and share learning with delivery suppliers, and across roles within MaPS and across all funded services to support improvement and development of advice services.
KEY DUTIES AND RESPONSIBILITIES
Deliver individual strategic projects/business plan objectives for the team
Work with debt advice providers on an individual basis to improve the provision of consistent and high-quality debt advice, by supporting suppliers to implement improvement activities, and to assess and monitor the performance of their advisers and debt advice service overall to ensure that the quality of debt advice is improved where required, maintained and provided in accordance with regulation, project requirements, best practice, and agreed standards. This includes:
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Working in collaboration with suppliers to make tailored recommendations and providing feedback to improve the quality of debt advice and client experience in a delivery supplier as appropriate, and identify good practice, where applicable
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Measuring and analysing information gathered against risk ratings, quality frameworks and standards and liaising with delivery suppliers to agree improvement action plans using the results of assessments and analysis
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Liaising with delivery suppliers about the practical arrangements required to carry out the monitoring of their work and improvement plans and ensure understanding of the service improvement process
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Supporting, where appropriate, the implementation of any follow on/corrective action following the assessment and /or support visits/file reviews.
Support participants internal and external quality assurance, quality related grant requirements and quality improvement schemes by:
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Ensuring delivery partners and advisers understand the objectives of the service and quality requirements.
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Facilitating the smooth application of the quality improvement process as required by LCALC and/ or the funder including writing guidance documents, regular liaison with the delivery suppliers and answering ad hoc queries.
Project compliance and quality requirements are achieved by:
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Ensuring delivery suppliers have a good awareness and understanding of the quality and service delivery requirements through communications and active involvement in the delivery of EMMA events related to quality improvement.
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Providing support and advice to delivery suppliers and other internal colleagues on the quality requirements and service delivery standards.
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Escalating risks promptly and appropriately.
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Providing support with delivery and quality compliance and performance management activities, including active involvement in performance enhancement plans as appropriate.
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Contributing to the design of monitoring and reporting processes.
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Respond to requests from delivery suppliers for support with quality matters and proactively encourage delivery suppliers to engage with quality improvement activities.
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Ensure that work undertaken reflects and supports equality and diversity.
Support the implementation of best practice systems and processes
Implement best practice systems and processes to ensure the development and improvement of delivery and advice services, including:
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Providing reports and/or data on trends, compliance, and quality.
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Liaising with colleagues to identify key learning points and delivery issues, to inform the development of EMMA.
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Identifying training and development needs within delivery suppliers, and work with colleagues and MaPS to improve the quality of advice services.
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Facilitate the sharing of learning and good practice identified through quality assurance and service improvement across EMMA delivery partners.
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Support delivery partners to maintain systems and processes for service delivery, management and improvement to ensure effective and consistent delivery of the quality of debt advice work.
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Support the development and/or updating of content for information systems.
Maintain expertise and insight
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Manage your own day to day activities to deliver tasks on time and to the required standard while gaining experience of the work of the Quality Team and maintaining expertise in debt advice.
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Be proactive in identifying external and internal contacts to inform activity to improve service delivery.
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Advise managers on recent developments in field of work.
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Undertake research and analysis in field of work.
Contribute to team
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Be an active member of the Quality Team, identifying opportunities for your own development.
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Provide regular updates to the Quality Manager regarding partners quality and processes.
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Contribute to the good and efficient working of the team in delivering against the business plan.
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Work in collaboration with MaPS and its funded organisations, working with other quality roles contributing to key projects, meetings and Supervisor Forums.
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Compliance with LCALC policies and procedures, including health and safety.
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Undertake any other duties as may be reasonably required within the scope of the role.
ADDITIONAL DUTIES AND RESPONSIBILITIES
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To ensure that all duties and responsibilities are discharged in accordance with LCALC’s Health and Safety at Work and other work-related policies and with due regard to the Equality Act 2010 and LCALC Equality and Diversity Policy.
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To comply with LCALC’s equal opportunities policy and assist with its development and promotion within LCALC, and amongst partner organisations.
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To comply with all relevant policies and procedures maintained by LCALC regarding matters such as regulatory compliance, data protection, client care, confidentiality, safeguarding.
PERSON SPECIFICATION – Quality Officer / Central Supervisor
QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
(1) Expert knowledge of, and proven ability to deliver debt advice, including the diagnosis of relevant issues and remedies.
(2) Up to date knowledge of the key issues of debt advice arising from legislation, regulation, policy, practice and services.
(3) An understanding of compliance monitoring and performance management.
(4) A proven commitment to continuing professional development.
SKILLS AND ABILITIES
(5) Proven ability to monitor and evaluate performance through case checking (conducting Independent File Reviews) and providing supervision and support to aid improvement.
(6) Proven ability to identify learning and development needs and contribute to the development of appropriate learning activities for individuals and groups.
(7) Proven ability to identify service delivery issues affecting quality
(8) Ability to plan effectively and realistically, managing own workload in a busy schedule and working accurately to agreed deadlines
(9) Ability to work on own initiative or as part of a team. Excellent inter-personal and client care skills
(10)Excellent influencing, negotiating and administrative skills.
(11)Excellent interpersonal and communication skills and an ability to build relationships with staff at all levels.
(12)Ability to collate information and write concise reports, including analysing information, identifying issues/risks and making recommendations for corrective action.
QUALITIES
(13) Commitment to initiatives to combat poverty and social exclusion
(14) Energetic and self-motivated
(15) Commitment to equal opportunities
(16) Willingness to accept direction and supervision
(17) Willing and able to work outside office hours from time to time
(18) Commitment to the aims of Leicester Community Advice and Law Centre
OTHER REQUIREMENTS
(19) Must have access to own car and be willing to undertake travel throughout Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire and Rutland.
(20) Willing and able to work remotely and/or from home.
Interviews are currently expected to take place via Microsoft Teams during the week commencing 25th August 2025.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Tabard Court Service Tower Hamlets.
£29,209.00 per annum, working 40 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Tabard Court is a mental health supported accommodation for individual with significant offending histories. You will work within a multi-disciplinary team, providing support to customers with a range of mental health needs - emotional, social, physical or domestic -, who have had contact with the Criminal Justice System. You will be skilled in engaging both customers and stakeholders and have a good understanding of the needs and diversity of this client group. You will be able to demonstrate the ability to work in a therapeutic environment that at times can be challenging and provide quality evidenced based care and risk management strategies working closely with clinical colleagues. You will have a thorough understanding of the principles of recovery, be highly motivated and committed, making a significant contribution to the development of the service and building on your previous experience and skills in the fields of mental health and/or criminal justice system.
The post holder will facilitate the liaison between Tabard Court and mental health services in the area and work flexibly to respond to emerging needs and effectively address the needs of the customer case load.
This role will include shift working including: every other weekends, early shifts (8am start) and late shifts (until 10pm).
What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
* Lead on an area of specialism (e.g. ETE, health and wellbeing) and build partnerships and develop internal and external opportunities for service-users in this area
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Conducting regular key work sessions that are innovative and engaging in order to develop and achieve goals
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
* Providing support with daily living activities, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
* Develop and maintain links with all key agencies and service providers in the local community
* Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
* Develop knowledge around the local mental health system to ensure customers receive the best treatment available
* Empower customers to ensure they receive the service and benefits they are entitled to
* Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
* Adhere to Look Ahead's Policies and Procedures
* Engage in learning and development activity to increase knowledge and skills
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Exudes a warm, dynamic, friendly presence and open behaviour
* Is non-judgemental with the ability to cope with challenging behaviour and demonstrates a positive attitude to risk management.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
For a full job descritpion please see our website.
Join us as the Project Delivery Support Officer for Our Place!
Our Place Project Delivery Officer
Salary: £29,000. to £32,000. dependent on the experience
Location: Fulham, London SW6 (This post is front facing and so is office based and onsite)
Hours: Full-time, 35 hours per week (Monday to Friday 9am–5pm)
The Organisation
Action on Disability (AoD), founded in 1979, is one of London’s leading Disabled People’s Organisations (DPOs). As we believe in the Social Model of Disability, our values and principles embrace inclusive and accessible ways of working, seeking co-production and co-design from our Disabled members, encouraging and respecting diversity. AoD is a medium sized charity with a Board of Trustees, 27 staff, a strong pool of casual staff and volunteers, including many with lived experience of disability – all of whom are passionate about removing the barriers faced by Disabled people.
Action on Disability provides four key services: Youth, Employment, Welfare Benefits, and Independent Living.
The Project
Our Place is a project that is facilitated and managed by AoD. It is a 3-year National Lottery Community fund and Propel London funded project that will sit within our Independent Living Service. Our Place creates a community space and resource hub that Disabled people can call their own – led by them and facilitated by AoD staff. This service will be genuinely embedded in the local area, meeting needs expressed by local Disabled people to have their own place, and building links with amenities, businesses, and event spaces in Hammersmith and Fulham.
We want to enable businesses to feel more confident to welcome Disabled people and remove barriers. We want to create an inclusive and accessible space for Disabled people to socialise, build skills, pursue interests, and develop peer relationships.
Our Place operates alongside, and enhances, our current service provision. Central to this is ensuring that Disabled people have meaningful ownership over the space, from Steering Board input to operational delivery.
Disabled people will achieve their potential through four outcomes:
- Increased confidence, knowledge, and skills through opportunities to lead, learn and do new things.
- Reduced isolation and improved mental well-being through a place to socialise.
- Equity of access and participation in the local community.
- Mitigation of the pandemic’s impact, through building new opportunities.
The Post
We are looking for a full time Project delivery support officer with a commitment to the vision of AoD to promote Independent Living, Peer Support and Co-production within this project. You will have strong community project delivery, administration and support skills, good written and oral communication skills, and the ability to support the project and work effectively as part of a team. Your working hours will be dependent on the Our Place project activity schedule and may include early evening and weekend work.
Essential
- An understanding, commitment and positive attitude toward Disability and experience of working for and with Disabled people.
- Demonstrable experience of community project delivery.
- Experience of coordinating the delivery of projects
- Experience of supporting the fulfilment of reporting and monitoring needs.
- Able to demonstrate an understanding of boundary management in relation to volunteers, staff and those who access a service.
- An understanding of working within a multiagency, person-centered approach
- Professional knowledge and experience of implementing safeguarding procedures and purpose.
In return we provide:
- 25 days annual leave, increasing with 5-year service up to 30 days per year (Pro rata)
- Life Assurance x 1 salary (if you join the auto enrolment pension scheme)
- Company sick pay (after probation period): 1 week after 6 months and 1 month after 12 months. (Pro Rata)
- Employee Assistance Program
We actively encourage applications from Disabled people and people with lived experience.
Closing Date: Friday 22nd August 2025 at 10am
Interviews: Week Commencing Monday 01st September 2025.
AoD will actively interview throughout recruitment process, based on applications received.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.
Action on Disability prides itself on being an accessible and equal opportunity employer.
The successful candidate will be required to undertake an enhanced DBS check.
Action on Disability, Centre for Independent Living, Mo Mowlam House, Clem Attlee Court, London SW6 7BF
Registered Charity No 1091518.
No agencies please.
We are recruiting for a Public Affairs Lead to join our team in London; the scope on this job involves….
Job Title: Public Affairs Lead
Location: Hybrid with the requirement to occasionally work at our Head Office (Vauxhall). This work will also require regular travel to Westminster to attend stakeholder meetings and events.
Salary: £38,674.05 per annum (this is inclusive of a London Weighting allowance of £3,000 which may be applicable depending on your home location and any agreed permanent homeworking arrangement).
Contract type: Full time, Fixed term (12 months)
Hours: 37.5
Refuge is recruiting for a Public Affairs Lead to join it's successful Policy and Public Affairs Team.
The Public Affairs Lead will be responsible for designing the public affairs plan, drafting briefings for stakeholders and leading a programme of impactful parliamentary events to drive meaningful change to law and policy for the benefit of survivors of domestic abuse. The successful candidate will bring experience of public affairs and stakeholder engagement, excellent communication skills and excellent interpersonal skills and political judgement.
This an exciting opportunity to influence government at the highest levels and play a key role in driving systemic change to end Violence Against Women and Girls.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing date: 9.00am on 1 September 2025
Interview date: 10 & 11 September 2025
Benefits
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Support Coach
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Senior Support Coach
Location: Catford (Around 16 minute walk from the station) Based in service with occasional travel to Central office (Please kindly note that unfortunately both locations do not have step free access)
Salary: £28,600
Shift Pattern: 37.5 hours per week, Monday to Sunday on Rota between 08:00 - 21.30, 08:00 - 16:00, 13:30 - 21:30, including bank holiday working.
About the Role
We're looking for a Senior Support coach to join our team which focus on supporting residents with OPD (Offender Personality Disorder) and related cognitive or behavioural challenges, many of whom have experienced institutional care or social exclusion. You will play a key role in the day-to-day running of the service, acting as a mentor and lead for the team, providing advice and guidance, as well as providing specialist expertise to the team and residents.
You will further deliver one-to-one support with residents directly, developing personalised support plans, risk assessments, facilitating life skills sessions, and help individuals access services, resources, and opportunities within the community. Our support is tailored towards providing person centred support to empower our residents to achieve their personal goals and independent living. You will be instrumental in creating a safe, flexible, inclusive, and psychologically informed environment that promotes dignity, choice, and empowerment.
Key Responsibilities further Include:
- Delivering effective 1:1 and group-based support for residents/participants in line with support plans
- Providing specialist advice and guidance to the team and residents
- Acting as the first point of contact in the absence of management
- Supporting property management tasks including reporting repairs, monitoring health & safety, and maintaining high accommodation standards
- Supporting residents to access relevant networks, training, life skills, and community resources
- Promoting resident participation in the design and running of service activities
- Working flexibly to meet the needs of the service and taking part in continuous improvement initiatives
- Deputising for management when required.
About You
We're looking for someone who has knowledge and understanding of Offender Personality Disorder, able to share this with others and act as a mentor to resolving complex cases. You'll bring experience within a similar environment to the role, and have experience in supporting similar residents with areas of social care, supported housing, and community support. You will have a commitment to person-centred support and have an understanding of the importance of trauma-informed care, able to lead by example.
As a Senior Support Coach, you’ll be someone who thrives in a fast-paced and ever-changing environment. You’re able to manage competing priorities, respond calmly to crisis situations, and maintain professionalism under pressure. You’re not only a great listener and communicator but also you're someone who builds trust, encourages growth, and helps people feel heard and empowered.
We’re looking for someone who is:
- A natural leader, confident in guiding colleagues and supporting service delivery
- Proactive and solution-focused, able to identify and respond to challenges
- A confident communicator who can build strong, purposeful relationships
- Organised and detail-oriented, with strong administrative and record-keeping skills
- Knowledgeable of safeguarding practices, risk management, and resident engagement
- Values-driven, and committed to equality, diversity, and inclusion
- Comfortable working in fast-paced, evolving environments with a flexible approach
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
- Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about reading? Do you believe that reading can bring magic and opportunity? Can you help us to bring the joy of reading for pleasure into the homes of children in some of London’s most disadvantaged areas? If you answered yes to these questions, then we may have the perfect opportunity for you!
We are looking for a Family Recruitment Officer, well-organised, with bags of energy and a sense of fun, to join our team to connect families with our home-based reading projects, helping to grow our reach and deepen our impact in under-resourced communities across London.
Working as part of the Project Team, you’ll support strategic and hands-on efforts to bring our reading programme to those who need it most. From planning outreach campaigns to developing community partnerships and responding to enquiries, your work will ensure more children can benefit from regular reading sessions with our volunteers.
This is a new part-time role, with a hybrid working pattern and occasional evening or weekend commitments, ideal for someone with experience in outreach, community engagement, or family support services.
CV two sides A4 maximum, cover letter one side A4 maximum
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Edward Gibbons House is seeking an enthusiastic Senior Substance Misuse Worker to support our amazing residents.
Providence Row Housing Association has been helping homeless people in East London since 1860. We provide social housing along with excellent services that aim to support homeless people with complex needs and enable their recovery. We remain committed to our East London roots and currently serve the communities in Tower Hamlets, Hackney and the City of London.
Our Senior Substance Misuse Worker works alongside members of the support team to create a safe and welcoming environment within a psychologically informed environment. You will contribute to the development of the recovery hub, by providing expertise in alcohol and drug misuse. Taking a lead role in delivering training/ advising staff on substance misuse issues, liaison with substance misuse agencies, facilitating multidisciplinary case conferences and negotiating access to detox and treatment services. Carrying out assessments of drug and alcohol usage with key clients, delivering brief and extended interventions, outlining risks, advice on harm minimisation and refer to specialist agencies.
You will also conduct surveys of residents view and opinions, assist with audits and reporting on the service, help to ensure compliance with regulation and best practice, and work with a Support Team which promotes person centred coproduced approaches.
You need to have experience of working with homeless people with complex needs, have a good understanding of strengths, needs, and risks they experience. Be competent with computer systems, and comfortable completing regular performance reports. The Senior Substance Misuse Worker is a day shift based role with evening and weekend working.
PRHA is seeking to increase diversity within our organisation. We would welcome interest from people with experience of homelessness, from a black or minority ethnic background and/or with a disability.
For further details please see the full job description.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Support Worker to join our RBKC Complex Needs Service in Kensington and Chelsea
£29,684.00 per annum, working 40 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Providing a flexible and individually tailored support package to enable vulnerable people to manage their licences and move towards greater independence within the
community.
What you'll do:
· Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
· Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
· Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
· Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
· Support customers to move on from the service through their identified move on pathway liaising with Tower Hamlet's HOST and Clearing House.
· Develop and maintain links with all key agencies and service providers in the local community
· Empower customers to ensure they receive the service and benefits they are entitled to
· Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
· Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
· Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
· Engage in learning and development activity to increase knowledge and skills
· Ability to defuse challenging behaviour with awareness of personal safety.
· Adhere to Look Ahead's Policies and Procedures
· Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
§ Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
§ Approachable and open behaviour
§ Prefers working as part of a group or team
§ Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
§ Has a practical and logical mind and is naturally well organised
§ Thrives on change and enjoys dynamic diverse environments
§ Is confident with high levels of self-esteem
§ Is respectful, articulate and sensitive in style of communication
§ Is essentially customer-focused
§ Is motivated towards excellence and improvement of personal performance with a can do attitude
§ Ability to cope positively with challenging and diverse behaviours
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Could you be PLP’s new Senior Research Fellow and support our work improving access to justice for all?
At Public Law Project (PLP), we work to champion fundamental rights and hold power to account. Our legal challenges have played a pivotal role in successful cases. In just the last year this includes:
- The fight against the Rwanda deportation policy
- The Government’s attempts to renege on Windrush commitments
- Attempts to radically cut disability benefits to 100,000 people without lawful consultation
- Intervention in the challenge against draconian and unconstitutional anti protest laws
Our work is highly respected, impactful, and deeply valued across the legal and social justice sectors.
The Role
This Senior Research Fellow post offers the opportunity to join our team of researchers working to achieve PLP’s strategic objectives. This role will focus on ensuring that justice is accessible to all.
As a Senior Research Fellow, you will help us shape and deliver our research agenda. With support from PLP’s Research Director and colleagues across the organisation, you will develop and lead high-quality research. Your work will be central to our efforts to design and advance a fair and inclusive administrative law justice system and advocate for a better resourced and more effective system.
You will be a team player, who embodies PLP’s values and supports collegiate and inclusive working culture. Working closely with colleagues in casework, public affairs, communications, events and fundraising, you will bring a deep commitment to using research as a lever for change. You will use your expertise to represent PLP externally, collaborate effectively with external partners including people with lived experience and help advance our strategic priorities.
This is envisaged as a full-time role but we will consider part time arrangements for the right person.
As part of our commitment to recruit fairly we use anonymised-selection processes until interview, offer additional interview opportunities to the highest-scoring candidates from under-represented communities, and use ‘tie-breaker’ provisions at all stages of our selection process.
PLP's mission is to improve public decision making, empower people to understand and apply the law, and increase access to justice.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Fundraising
Location: Remote (occasional UK in-person meetups)
Contract type: Permanent, full-time or part-time (minimum 4 days/week); UK adjacent hours
Salary: £55,000–£75,000 per annum (commensurate with experience)
Benefits: 35 days holiday + national holidays; 14 days medical leave; 3% employer pension contribution; open to flexible working
Reporting to/supported by: CEO
How to apply: Submit your cover letter and CV via CharityJob. Applications will be reviewed on a rolling basis, and we may close the advert early if we find the right candidate.
About Iswe
Iswe is a global non-profit advancing participatory democracy and systems-level political change. Our mission is to help citizens, especially those in underrepresented regions, shape solutions to global challenges — from climate justice to health equity. Our initiatives include the Global Citizens’ Assembly (GCA) and Assemblis, a digital platform for community-led democratic processes.
We’re entering an exciting phase of growth and are looking for a strategic and entrepreneurial fundraiser to take our income generation to the next level.
About the role
We are seeking a Head of Fundraising to develop and drive Iswe’s income generation strategy and grow a high-performing fundraising team.
This role is ideal for someone experienced and confident enough to lead the function with minimal oversight, but still eager to be hands-on. You will bring a good understanding of the climate, democracy, and systems change funding landscape, ideally along with existing funder relationships. You’ll be creative and entrepreneurial, with the ability to craft compelling cases for support, develop new income streams, and build the operational systems required to raise and manage funds effectively.
Your goal will be to secure £10 million over the next 3–5 years, and position Iswe for long-term financial sustainability.
You will report to the CEO and will manage a Senior Fundraising Officer, with the opportunity to expand the team over time (e.g. an individual giving lead and a high-net-worth donor lead).
Key Responsibilities
Strategic Leadership
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Develop and deliver an ambitious fundraising strategy aligned with Iswe’s organisational goals, including project-specific income generation and unrestricted funding.
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Identify and pursue diverse fundraising opportunities, with a focus on:
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Grant fundraising
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Institutional partnerships
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Innovative pooled funding mechanisms
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Individual giving and public campaigns
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High-net-worth individuals
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Revenue-generating partnerships and services
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Provide regular reporting and strategic insights, including risks, opportunities, and performance against targets.
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Work with the CEO to transition key donor relationships smoothly and represent Iswe externally at high-level events and convenings (e.g. COP, Bonn, Davos, New York Climate Week).
Fundraising Execution
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Lead the cultivation, solicitation, and stewardship of funders, donors, and strategic partners.
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Write and oversee the development of high-quality grant proposals, donor reports, and communications.
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Coordinate funding strategies for individual projects, and support project teams to embed fundraising into their planning and delivery.
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Develop digital strategies and campaigns to support public fundraising and individual giving.
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Build systems to attract and steward high net worth individuals, including prospecting, relationship management, and donor communications.
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Explore and advance business revenue streams such as consultancy offers, corporate sponsorships, or platform-based services.
Team Leadership
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Line-manage a Senior Fundraising Officer, supporting their professional development and accountability.
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Recruit, onboard and manage future team members as needed (e.g. an Individual Giving Manager and High Net Worth Fundraising Lead).
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Foster a culture of collaboration, innovation, and bottom-up leadership within the fundraising team and across the organisation.
Operational Excellence
- Design and implement systems for tracking fundraising performance and measuring ROI.
- Develop internal processes for grant management and donor engagement.
- Ensure compliance with fundraising ethics, legal standards, and data protection regulations.
- Build the fundraising literacy and capability of project and leadership teams across the organisation.
Person Specification
Essential
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Substantial fundraising experience (minimum 5+ years), with a proven track record of raising six to seven-figure income across grantmaking, institutional funders, or major donors.
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Strong strategic thinking, planning, and execution skills — with the ability to own a multi-year fundraising roadmap and deliver results with minimal supervision.
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Demonstrated experience in developing and delivering fundraising strategies across multiple income streams (e.g. grants, high net worth individuals, public fundraising, or partnerships).
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Excellent writing and communication skills, including the ability to craft compelling funding proposals and reports.
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Working knowledge of individual giving strategies, including use of digital tools for donor acquisition and retention.
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Working knowledge of GDPR.
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Understanding of how to build systems and culture to support high net worth individual engagement and income generation.
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Experience speaking and writing knowledgeably about deliberative democracy and multilateralism.
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Strong understanding of the global fundraising landscape in climate, democracy, and systems change — and ideally some well-established funder relationships.
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Ability to build strong internal and external relationships and to work across multiple teams and time zones.
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A collaborative, self-reflective leadership style — grounded in awareness of your own leadership strengths and blind spots, and committed to building the agency of others.
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Experience working effectively in a remote environment and enthusiasm for this mode of working.
Desirable
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Experience developing pooled funding models or engaging with multilateral funding initiatives.
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Experience monetising services or designing other forms of business income.
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Experience working in or with small, fast-moving nonprofits or startups.
What We Offer
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A rare opportunity to shape and lead the fundraising function of a globally relevant organisation at a pivotal moment in its growth.
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A flexible, learning-focused work environment rooted in collaboration, experimentation, and shared ownership.
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A mission-driven team working on some of the most urgent challenges of our time, in partnership with communities around the world.
A note on representation
We know that building a team representative of wider society fosters creativity and innovation. We welcome people of all backgrounds, identities and experiences and are committed to being a place where all belong. We therefore particularly welcome applications from candidates who are disabled, Black, Asian or from other minority ethnic backgrounds, who identify within the LGBTQIA+ community, or identify as from a lower or disadvantaged socioeconomic background as these groups are currently under-represented on our staff team.
Global Health Partnerships (GHP – formerly THET) is a global health charity working in partnership with governments, health institutions, and international bodies to train health workers and strengthen health systems across 31 countries. We do this through grants management and capacity building, alongside research, convening and advocacy towards the goal of Universal Health Coverage (UHC). At the centre of our approach, is the model of Health Partnerships, long-term relationships between UK and low- and middle-income countries (LMIC) health institutions, which improve health services through the reciprocal exchange of skills, knowledge, and experience. At the heart of our work is vision of a world where everyone has access to healthcare.
GHP is seeking a consultant to conduct a study examining the work of GHWP in Ghana, Kenya and Nigeria. The consultant will lead investigations into the benefits and impact of HP health systems and health workforce interventions under the DHSC-funded GHWP.
This study will explore and examine the value added of the Health Partnership approach to the health systems of the three partner countries. While the effectiveness and impact of health workforce and health system strengthening interventions have been highlighted through GHWP reports and sharing and learning events in each of the three countries, insights and results have not yet been sufficiently synthesised or documented in a way that supports advocacy, resource mobilisation and policy positioning.
This study will review and examine existing literature and data, including published and grey literature, GHWP reports, reports from other DHSC-funded GHP projects, and other available documentation on the benefits of the Health Partnership model (see Related Papers section). Some primary qualitative data collection and analysis may be required.
Contractual Responsibilities
Reports to: The Technical Director, based in the UK, who will provide technical oversight of the study. The Consultant will be responsible for managing their workload and conducting the activities in a timely and efficient manner as set out in this document. The Consultant will agree the specific focus areas for the study with the Technical Director and GHP team. The Consultant will also have regular reporting points with the Head of the Evidence and Impact Team and other GHP colleagues, as required.
The contract will run from August 2025 over a 4-month period. The Consultant will submit a technical proposal and budget of up to £20,000. The consultant will invoice GHP on a monthly basis. Please note that this is non-negotiable.
Key Deliverables and Dates
· Scope of Work and technical proposal (co-produced with GHP)
· Draft Report
· Power point presentation with preliminary findings
· Evidence brief of key findings and recommendations
· Preliminary findings to be ready to present in early-November as part of GHP’s webinar series
· Final report, with executive summary submitted by 30 November 2025
· Possible additional presentation of results at the Global Health Summit in March 2026 (TBC)
Qualifications and Experience:
· Postgraduate degree in Global Health, Public Health, Health Policy, International Development, or a related field.
· Proven experience in health systems and/or health workforce research or evaluation
· Understanding of the health partnership approach/mode, ideally involving countries such as Ghana, Nigeria, or Kenya.
· Familiarity with the health systems in Ghana, Nigeria, and Kenya. Additionally, familiarity with the Health Partnership model and the UK’s global health engagement strategies is desirable.
Skills and Competencies:
· Strong qualitative and quantitative research skills, including data collection, analysis, and synthesis.
· Ability to critically appraise and synthesise evidence from diverse sources (e.g., programme reports, academic literature, policy documents).
· Excellent written and verbal communication skills, with experience producing reports, policy briefs, or academic publications.
· Strong stakeholder engagement skills and the ability to liaise with a range of stakeholders, including policy makers, UN agencies, regulatory bodies, academic institutions, development partners, and health workers. Competence in using research tools and software (e.g., NVivo, SPSS, Excel, or data visualization platforms).
· Ability to work independently and manage timelines for deliverables.
Desirable Attributes:
· Experience working with or through organisations like Global Health Partnerships (formerly THET), NHS Global Health Partnerships, or UK FCDO-funded programmes.
· Knowledge of health workforce development frameworks and global health diplomacy.
· Understanding of diaspora engagement in health systems strengthening.
The client requests no contact from agencies or media sales.
Prospectus is delighted to be working with our client to recruit a Head of Scaling.
Our client helps local people take control of their town’s future, together. In every place, people are stepping up to improve their communities. But too often, they’re doing it without the backing, funding or infrastructure they need. The organisation supports a shared vision, connects energy and ideas, and helps long-term investment flow to what matters most.
With a strong foundation in North East Lincolnshire and ongoing learning from the work on the ground, our client is now aiming to support more towns to lead change on their own terms.
The Head of Scaling will play a key role in this next phase by helping to codify the organisation's approach and building a movement of other places keen to work in a similar way.
You’ll work with local and national partners to build the support, tools and connections that help this work land well in different contexts. You’ll also help grow a network of towns committed to long-term, locally-led change, sharing learning and building momentum together.
The successful candidate will bring experience of designing and delivering programmes across different locations. You’ll be confident building partnerships, translating ideas into clear offers, and creating practical tools others can use. You’ll work well across sectors, be comfortable managing complexity, and bring a collaborative and relational leadership style.
This is a permanent, full-time role (four-day working week on compressed hours). The role is remote with regular travel across the UK, including visits to London and our client partner towns.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
To register interest in this position, please apply with your CV only. If your profile is suitable for the role, you will be provided with full details of the position and invited for an initial conversation. Following this conversation, you will be provided the details needed to put together a full application. For the best possible candidate experience, we recommend you express your interest as early as possible.
Interviews: Early September
The British Association of Urological Surgeons (BAUS) is an established, highly regarded membership-based organisation. They promote the highest standards of practice in urology, with a reputation as a leading professional medical association. Their members are expert medical practitioners in the field of urology. Founded in 1945, they are excited to be celebrating their 80th anniversary this year!
We are delighted to be partnering with BAUS in their search for someone with a wealth of experience in leading on large scale events, a passion for event execution and an understanding of membership organisations. This is a unique opportunity to join a small, ambitious and passionate team. Is this the dream role that you have been waiting for? If so, we would love to hear from you.
The Role
The Head of Events is a crucial role, with responsibility for the overall strategic and operational leadership of BAUS’s events portfolio, which is their main source of income. Their impressive programme of events includes their flagship BAUS Annual Scientific Meeting, hosting 1200 delegates and approximately 80 exhibitors. The events portfolio also includes a calendar of smaller events such as Specialist Section Meetings, Educational Courses, and the associated sponsorship.
Reporting directly to the CEO, you will lead the events team and be integral in the design and execution high profile events. The main focus will be on the delivery of the exciting calendar of existing events, however the team welcome new ideas and innovation to enhance, support and grow their portfolio.
The main responsibilities will include:
- Setting the vision, direction and standards for all BAUS events
- Ensuring an exceptional experience for all delegates and exhibitors
- Working to agreed budgets to maintain financial sustainability
- Aligning events with the educational vision
- Strengthening BAUS’s reputation through exceptional delivery.
The Person
We are looking for a someone with a proven track record in managing large scale conferences and events at a senior and strategic level. Ideally with experience working in a membership organisation, you should have strong strategic skills in project management, planning and budget management.
You should have the ability to build and maintain senior-level relationships with committees, sponsors, and partners and we are looking for someone who possesses the knowledge and expertise to negotiate, influence and solve problems. Most importantly, you will need to be pro-active, passionate and reliable. Please note that due to the requirements of this role, you must also be able to work flexibly to attend events when required (although the charity will pay expenses and operates a TOIL system).
Why BAUS?
BAUS adopts a welcoming, supportive and collaborative culture. It is a small, successful team that work closely to achieve outstanding results for their members. Not only is BAUS hugely passionate about supporting its members but it puts huge emphasis on making staff feel supported and empowered in their roles, ensuring it is a wonderful place to work. The charity’s benefits include an excellent pension scheme with a minimum 16% contribution along with 25 days leave per year, plus Bank Holidays and an additional 4 days at Christmas.
The role is hybrid and flexible, and will require the successful applicant to work once or twice a week out of the prolific and impressive city centre offices embedded in the heart of London. If this sounds like the opportunity for the next phase of your career, then get in touch! Apply here, or get in contact with Charlie, Leanne or Jen at Charity Horizons for more information.
Interview dates will be week commencing 8th September for first stage interviews and week commencing 15th September for second stage interviews. All interviews will be in person at the London office.
Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen or Leanne who will be happy to advise on this.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
Harris Hill is working with a long-established national charity that celebrates creativity, inspires learning, and brings people together through a shared passion for floral art and design. Based in the heart of the City, this small but dedicated team is looking for an organised and proactive Office Administrator to provide vital administrative support to its committees, magazine, and wider operations. This is a permanent, full-time position, preferably based in the office five days a week (Liverpool Street), but the charity can offer flexibility for one day per week to work from home if required.
Reporting to the Chief Executive, you will be at the centre of the charity’s day-to-day activities. You will manage the administration for key standing committees, coordinating agendas, taking minutes, and circulating papers for national groups covering education, judging, speaking, and editorial matters. You will liaise with tutors, students, and volunteers to support training courses, and you will help maintain the smooth running of the charity’s flagship publication by managing subscriptions, liaising with area representatives, and proofreading copy.
Your role will also cover a variety of essential administrative functions, from maintaining the charity’s database and website to processing orders and payments, coordinating the digital newsletter, and supporting national events. With a friendly and professional manner, you will manage incoming calls, keep office records in impeccable order, and ensure every interaction reflects the charity’s welcoming and creative ethos.
We are looking for a proactive professional with proven administrative experience, excellent organisational skills, strong typing skills, and strong attention to detail. You will be comfortable juggling multiple priorities, confident with IT systems, and able to communicate effectively with a wide range of people. The role will suit a self-starter who enjoys working in a small, collaborative team, can adapt quickly to changing needs, and takes pride in delivering high-quality work.
To apply, please submit your up-to-date CV by Friday, 29th of August at 11.59 AM.
Please note, only successful applicants will be contacted with further information.
As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Action for Refugees in Lewisham (AFRIL) are recruiting for an Expert by Experience Coordinator to join our supportive and growing team. The Expert by Experience Coordinator is a new role in our small dynamic charity. The postholder will work to ensure the voices and perspectives of individuals with lived experience of asylum and forced migration are integrated into the design and delivery of AFRIL services and policy work. This role involves facilitating communication, promoting co-production, and empowering individuals to share their expertise to improve services and guide policy priorities.
The post involves coordinating our monthly Members Forum, and working with the core team to feed this into policy and service development, alongside thematic and sometimes practical support to our Allotment Steering Group, Rainbow Club Youth Council and Asylum Hotel Residents Forum. The postholder will develop the AFRIL ambassadors scheme, creating opportunities for former clients to continue to be involved in shaping AFRIL, and work with the Director to develop a governance level co-production structure as agreed with the Board of Trustees.
We are looking for a good people person, able to engage and inspire others, who demonstrates a collaborative approach to working with a range of stakeholders and in particular AFRIL clients who come from a variety of backgrounds. The postholder will be highly organised, have good project planning and execution skills, and a good working knowledge of the issues affecting refugees and asylum seekers in the UK. Community language skills are an asset.
About AFRIL
Action for Refugees in Lewisham (AFRIL) is a registered charity that supports asylum seekers, refugees, and vulnerable migrants in South East London. We support people to lift themselves out of poverty, assert their rights and rebuild their lives in the heart of our community. We provide both crisis support to meet immediate need, and longer-term, flexible programmes to tackle the underlying problems that lead people to be in crisis, supporting people to integrate, contribute and thrive. Our work is grounded in the values of professionalism, inclusivity, and solidarity. Our clients are at the heart of what we do and our approach is one of co-production and empowerment.
AFRIL delivers the following core services in the London Boroughs of Lewisham, Greenwich, Southwark, Bexley and Bromley:
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Rainbow Club Supplementary School - providing weekly supplementary education in English and Maths, arts, music and sports activities to children from refugee, migrant and asylum seeking backgrounds from 4-11 years old, plus youth volunteering programme and Youth Council (NRCSE and Sanctuary Status).
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Casework and Advocacy Service: providing AQS accredited advice, casework and legal interventions in asylum support, community care, housing, welfare benefits and related matters. Pre-Action Protocol letters to challenge unlawful public law decisions. The service currently provides Level 1 immigration advice under the Immigration Advice Agency.
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Destitution Support - a fortnightly Food Bank in partnership with St Peter’s Church providing food, food vouchers, toiletries, and other essentials, alongside a warm hub with free cafe, information and support. Small grants for essential items and cash payments for food in emergencies. Securing and distributing gifts in kind, e.g. winter coats, laptops and data.
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Allotment of Refuge - a welcoming community of food growers that supports improved health, wellbeing and integration of members, whilst protecting the local environment.
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Immigration Project in partnership with Southwark Law Centre, providing free legal advice and representation to support people to regularise their immigration status.
We also use our frontline experience, together with our clients, to engage in Policy and influencing work to improve the services and policies that impact our client group. This includes advising the GLA on 3 asylum related working groups, and as a member of the London Housing Panel.
AFRIL is an equal opportunities employer. We are a diverse staff team and particularly encourage applications from BAME candidates, LGBTQ+ candidates and those with lived experience of asylum/irregular migration. We are committed to making reasonable adjustments to support our staff to flourish.
We are proud to be a member of the Experts by Experience Employment Network which aims to increase representation of people with lived experience in the charitable sector. Please feel free to use their information and resources which may help in preparing your job application.
Please read full Job Description and Person Specification. Applications will only be accepted through CharityJob - please submit a CV and cover letter (no more than one side of A4) detailing how you meet the person specification.
Please submit your CV and a cover letter – no more than one side of A4 – detailing how you meet the person specification for the role by 23:30 on Wednesday 27th August 2025.
We support asylum seekers, refugees and vulnerable migrants to lift themselves out of poverty and rebuild their lives in the heart of our community.



