Designated safeguarding officer jobs

About Local Voice and Healthwatch

Local Voice is an independent charity delivering Healthwatch services in Waltham Forest and Newham. Healthwatch gives local people a strong voice in shaping health and social care. We gather community insights, identify what is and isn’t working, support improvement, and represent people’s experiences to decision-makers.

About the role

We are looking for an experienced and organised Operations Manager to oversee the day-to-day delivery of Healthwatch Waltham Forest and Healthwatch Newham. You will manage operational activity, support staff and volunteers, maintain strong governance processes, and ensure that insight gathered from local people leads to meaningful improvements.

You will work closely with the Chief Executive and Advisory Groups in each borough and help shape annual work programmes based on evidence, engagement, and co-production.

What we are looking for

• Experience managing projects, teams, and budgets
• Strong organisational and problem-solving skills
• Ability to build relationships with statutory, voluntary and community partners
• Understanding of Healthwatch, community engagement, or health and social care
• Commitment to equity, diversity, and high-quality community insight

Full details are in the Job Description and Person Specification.

We are seeking a highly motivated, enthusiastic and experienced safeguarding professional to work as Cathedral Safeguarding Officer.

The post-holder will work with the Canon Chancellor in his role as Chapter Safeguarding Lead (CSL) to raise and maintain awareness and understanding throughout the Cathedral community of the safeguarding needs of children and adults, and actively promote a culture to ensure that safeguarding is of paramount importance.

The post holder will work closely and collaboratively with the Diocesan Safeguarding Team and other Safeguarding bodies.

As part of their role, the Cathedral Safeguarding Officer (CSO) will work closely with the CSL, the Diocesan Safeguarding Team including the Diocesan Safeguarding Advisory Panel (DSAP) and the Diocesan Safeguarding Executive Committee (SEC); all other relevant stakeholders including Chapter, Residentiary Canons, staff, the Senior Management Group, Cathedral Safeguarding Committee, King’s School Rochester, and all relevant external agencies, e.g., CofE National Safeguarding Team (NST), Police and Probation services, local authorities, Domestic Abuse Services.  A Memorandum of Understanding (MOU) is in place between the Cathedral and Diocese concerning shared working relationships and adherence to Diocesan Polices and use of the National Case Management System.

Rochester Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.

The Cathedral has committed to achieve net zero carbon by 2030 in accordance with General Synod’s vote for the whole of the Church of England to achieve this status in recognition of the global climate emergency.  All employees are expected to contribute their efforts in achieving this goal.  The Cathedral currently holds the Silver Eco Church Award conferred by the Christian Charty, A Rocha UK.

Chief Executive Officer

Salary: £49, 282 - £54,495 per annum

Location: Gorse Hill Studios, Trafford, Manchester (Some remote working will be considered)

Contract Type: Full time, permanent

About Gorse Hill Studios

Gorse Hill Studios is a dynamic and ambitious youth and community arts charity. At the heart of our organisation is a belief that all young people deserve to feel valued, supported and inspired. We work with young people to build confidence, creativity and community connections, ensuring they have the opportunities and encouragement they need to thrive.

We believe that creativity can transform lives, and we are committed to placing young people at the centre of everything we do. Their voices, ideas and experiences help shape our programmes, partnerships and strategic direction.

We are entering an exciting phase of growth and development. Our team currently includes 20 core staff and a wider network of volunteers and creative practitioners, delivering a diverse portfolio of youth arts sessions, community engagement projects, creative wellbeing initiatives and partnership-led activity with local schools and organisations. The CEO will play a pivotal role in leading this portfolio, strengthening our impact, championing youth voice and ensuring young people continue to shape our future direction as we move into the next chapter of our development.

About the Role

As CEO, you will provide strategic, compassionate and visionary leadership, ensuring Gorse Hill Studios delivers its mission to empower and inspire young people. Reporting to the Board of Trustees, you will hold overall responsibility for the organisation’s performance, culture, operations and long-term sustainability. This role calls for someone who demonstrates strong strategic insight with the ability to influence and inspire others, using emotional intelligence and collaborative leadership to build positive internal and external relationships.

A fundamental part of this role is your commitment to embedding young people’s voice in decision making. You will champion their perspectives, ensuring programme development, strategy and organisational culture reflect the needs and aspirations of the young people we serve.

You will also be an ambassador for the charity, building trusted relationships with young people, partners, funders and the wider community. This role requires a leader who is values led, resilient and passionate about supporting young people through the arts and creative engagement.

Roles and Responsibilities

Strategic Leadership and Governance

• Lead on the development and delivery of the charity’s long-term strategy, with young people meaningfully involved
• Ensure compliance with all statutory, regulatory and governance requirements, including Charity Commission expectations and safeguarding duties
• Provide clear, timely reporting to the Board
• Support the Board to operate effectively

Financial Management and Income Generation

• Oversee budgeting, financial planning and responsible management of all funds
• Lead a diverse income generation strategy
• Identify sustainable opportunities for organisational growth

Operational Management and Programme Delivery

• Oversee day to day operations and ensure systems are effective
• Ensure programmes are high quality, inclusive and reflective of young people’s needs and feedback
• Act as Designated Safeguarding Lead, or ensure robust safeguarding practices across the organisation

People Leadership and Culture

• Inspire, support and lead a dedicated staff and volunteer team
• Champion a positive, inclusive and collaborative working culture
• Oversee recruitment, wellbeing and performance management

External Relations and Advocacy

• Act as the primary spokesperson and ambassador for Gorse Hill Studios
• Build strong relationships with partners, funders and stakeholders
• Advocate for and with young people locally and nationally
• Represent the charity confidently at events and in the media

Skills and Experience

Essential:

• Senior leadership experience in the charity, youth, arts or wider non-profit sector
• Strong financial management skills
• Proven success in fundraising or income generation
• Excellent communication and stakeholder engagement
• Knowledge of safeguarding practices in youth settings
• Experience leading teams and developing positive organisational cultures
• Strategic leadership experience

Desirable

• Experience in the youth arts or creative community sector
• Understanding of the Trafford community landscape

Values and Commitment

We are committed to promoting equity, diversity and inclusion. We welcome applications from individuals who share these values and are passionate about empowering young people.

An enhanced DBS check will be required.

Application Details

To apply, please submit your CV and covering letter.

Closing date: 19 January

Interview date: 23 January at Gorse Hill Studios

Interviews will include a stakeholder panel and a formal interview.

REF-225 658

As Managing Director, you will provide strategic direction for the charity, employing a collaborative leadership style to ensure that the achievement of the charity’s vision and objectives is supported by an engaged and culturally healthy staff team.

You will ensure the projects are run in-line with our policies, legal requirements, and budgets, with an overarching understanding of the charity’s finances and fundraising.

You will also be a figurehead for the organisation, effectively networking, partnering and influencing across sectors.

Lastly, but most importantly, you will be passionate about the transformative power of connection across division, and how the projects we create serve this core purpose.

TRC Sexual Abuse & Rape Support Greater Manchester is seeking a committed and experienced professional to join our team as Services & Operations Manager.

Based across our sites in Trafford, you will provide clinical and operational oversight of TRC’s service areas (counselling, ISVA, helpline & digital, and Pathfinder) and provide direct day-to-day service management. You will also lead on safeguarding, act as a line of support between the services and the CEO, and coordinate TRC's client-facing centre.

This is an exciting opportunity to support our trauma-informed services for survivors of rape and sexual violence.

We’re looking for an organised and person centred leader who can join our leadership team to support the quality, growth and sustainability of Stomping Grounds North East CIO.

The Deputy CEO will support the CEO by planning, overseeing, monitoring, reporting and taking appropriate action to deliver the service, business and financial strategies ofStomping Grounds North East CIO, with a focus on developing people, business and safeguarding and ensuring management capability across the organisation. It is key that the successful candidate can work at least some of the school holidays. 

Reports to: CEO

Hours of work :35 hours per week (1 FTE)

Remuneration: TBD

Main responsibilities 

• To ensure projects and delivery adheres to the Company’s vision, mission and values. 

• To oversee the development and implementation of new projects and sessions to meet the Company’s aims and objectives. Specifically, to ensure that:

  • Appropriate risk assessments are undertaken and documented in line with Stomping Grounds Risk Assessment procedure

  • Appropriate communications to and involvement of communities, parents and schools are delivered effectively

  • High quality Forest School provision is delivered, in line with the Stomping Grounds NE vision

• To proactively manage the financial performance of projects and the business overall, including overseeing the planning and delivery of fundraising and donations

• To oversee, monitor and report on all aspects of business governance including health and safety, safeguarding and employee wellbeing.

• To work with line managers to develop their managerial capabilities and performance, with a focus on team development. As part of this, to ensure that:

  • Regular meetings of the team leaders are organised to share information on business performance, plans and issues and to create action plans as appropriate

  • Appropriate observations are conducted, documented and shared

  • PDRs are completed in line with company policy

  • To ensure training is up to date and relevant

  • To ensure that company policies are up to date and relevant and are reviewed as required

• To be proactive and maintain requirements for governing bodies, associations and memberships

• To develop and support the implementation of effective evaluation and impact monitoring processes, including annual reporting of the impact of Stomping Grounds work. 

• To attend meetings of the Board of Trustees and report progress against the business plan

• To carry out other duties compatible with the role purpose as reasonably required or as directed by the CEO.

Person Specification 

Essential 

• Proven exceptional leadership skills

• Experience of leading and developing a diverse staff team

• Excellent communication skills 

• Excellent organisational skills 

• Extensive project management experience

• Excellent understanding of neurodivergence 

• Excellent business management skills 

• Flexibility to work during school holidays 

• Ability to travel to our multi region sites including but not restricted to: Prudhoe, Haltwhistle, Chopwell, Leadgate, Benwell and Gateshead Riverside Park

• Commitment to Stomping Grounds Mission and Values

Desirable 

• Experience with Ofsted

• Experience of working in the charity sector

• Experience of working with children and young people, particularly those with neurodivergence and/or who are not currently thriving in mainstream schools

• Experience as a Designated Safeguarding Lead

• Experience of leading teams through change and growth

We abide by Safer Recruitment guidelines and therefore we only accept application forms.

Post: Support and Integration Officer

Department: Support and Integration Team

Reports to: Support and Integration Team Leader

Contract: Permanent

Salary: £26 521 per annum

Hours: 37.5 hours a week

Working days: Monday to Friday 9:00 – 5:00

Location: Third Floor, Derwent House,42-46 Waterloo Rd, Wolverhampton, WV1 4XB

About ACH

Our vision is to empower refugees and migrants who reside in the UK to lead self-sufficient and ambitious lives. ACH is a social enterprise comprised of a diverse group of strategists and researchers led by lived experience. We provide tailored integration services that not only help individuals but also disrupt the systems that have entrenched inequalities in our society. We have a track record of delivering effective support services that give refugees and migrants the tools they need to succeed. In 2021 alone, we have helped 1000+ people to achieve their personal goals and lead fulfilling lives in their new country. By working with us at ACH, you will be supporting refugees and migrants to build a better, brighter future.

Purpose of job

The Support and Integration Officer are responsible for providing excellent standards of support, as well as quality information advice and guidance, to enable the resettlement and successful integration of refugees. This role is one of the main pillars of the service that ACH provides.

Key Responsibilities

 Completing an initial Pre-Tenancy Assessment for each person referred to the service as well as developing a personalised plan of support for them ensuring that it is reviewed regularly

 Giving advice and support on a range of issues including housing, finance, education, employment, health and immigration, as required.

 Supporting people with budgeting / registering with care providers / creating social networks / advocacy/ volunteering / training / employment opportunities etc.

 Making internal and external referrals to other services e.g. ACH / Careers and Enterprise or other relevant external agencies and referral partners as appropriate

  Organising and attending group trips to local places of interest for our tenants

 Developing links with external organisations or agencies to promote the needs of refugees and create opportunities for partnership working.

 Effectively managing a designated caseload of tenants, as well as keeping accurate records and maintaining case files to a high standard.

 Fully participating in team meeting, staff meetings, training sessions, supervision and any other relevant forum or communication processes.

 Organising house meetings and visiting our tenants both at their properties and in the community

 Making use of CRM Salesforce reports to improve case management

Playskill is a Hertfordshire based charity supporting pre-school children with physical disabilities & delays and their families. Across two sites in Watford and Hemel Hempstead, our work helps to build family resilience in the pivotal early years of a child’s life. Our specialist early intervention work delivering multi-disciplinary therapeutic play sessions, parent training/modelling, family social respite events and family support provides holistic family centred work aiming to build foundational skills for life

The Family Support Lead will coordinate our Family Support service across all locations providing holistic support to families of children with a physical disability/delay living in Hertfordshire, always keeping close adherence to best Safeguarding practice and procedures.

The role involves working with the Head of Family Service and Operations and Head of Development to develop the Support Worker team to deliver high quality family support. This may mean supporting families in group settings, family centres or in the home and holding caseloads with a holistic view in how to best meet need. Working closely with local stakeholders (including but not limited to schools, family hubs, social care, health and other voluntary sector organisations), the wider Playskill team and families, this role will deliver family-centred practice, ensuring positive outcomes for families.

We are looking for someone who has an understanding of Special Educational Needs and Disabilities and the challenges to navigate education, welfare and health systems. They will need to understand the needs of families and be able to work collaboratively.

The role will be responsible for the integration of our Support Worker team and family support services, ensuring best practice and identifying training needs as they arise.

You must be well organised and able to demonstrate the ability to develop strong relationships with a wide range of stakeholders. As a self-starter, you will be able to use your own initiative, can problem solve and prioritise, with good planning and organisational skills. You will be expected to manage your weekly diary ensuring you are offering timely, quality support across our sites and within the community. You will be expected to have a positive, resilient attitude, be able to work under pressure, meet deadlines and be flexible and adaptable.

All employees will be expected to make a commitment to Playskill’s core values of Respect, Compassion, Collaboration, Whole Family and Support.

What we can offer you

• Wellbeing support

• Supportive colleagues

• Pension

Diversity statement: 

Playskill is an equal opportunities employer and has a high number of team with caring responsibilities and is keen to encourage applicants from a diverse number of backgrounds.

Safeguarding statement:

Playskill is committed to the safeguarding and welfare of all children and young people. We expect all staff to share this commitment. Playskill has a full safeguarding policy and expects all staff to undergo safeguarding training.   

Closing Date:  5pm, Wednesday 17th December 2025

Interview date: Tuesday 6th January 2026

Interview location: Hemel Hempstead

Reg Charity no 1198233 (formerly 1122745). Funded by The National Lottery Community Fund.in

St Wilfrid’s Centre is one of the most significant expressions of social action in the Catholic Diocese of Hallam — a place of welcome, dignity and hope for adults who are vulnerable, isolated or at risk of homelessness. For over 30 years, the Centre has offered daily support, practical help, community and opportunities for rebuilding confidence and connection.

We are now seeking a values-led Director to lead the Centre into its next chapter of renewal. This is a rare and exciting opportunity to shape a respected diocesan service as it evolves towards a clearer strategic purpose, stronger partnerships, greater sustainability and an impact-led culture.

About the role

The Director will:

• Provide visible, compassionate and strategic leadership.
• Lead service development and cultural change, embedding trauma-informed and inclusive practice.
• Strengthen governance, safeguarding, operational excellence and staff wellbeing.
• Build strong relationships with Sheffield City Council, health partners, universities, VCSEF - voluntary, community, social enterprise and faith organisations and local parishes.
• Oversee the Centre’s transformation into a renewed model (community hub or hybrid model shaped by local needs).
• Support long-term financial sustainability through partnership-building and fundraising.

About you

We are looking for someone who brings:

• Strong senior leadership experience in social care, homelessness, health, community or related sectors.
• A track record of managing teams, leading change and improving outcomes for vulnerable adults.
• Understanding of safeguarding, risk and quality service delivery.
• Strategic insight, emotional intelligence and resilience.
• A commitment to — and sympathy with — Catholic social teaching, coupled with a strong belief in inclusive services for all.

“St Wilfrid’s Centre is a treasured part of our family and a vital support for the most vulnerable in our community. We seek a Director who will lead with integrity, vision and compassion; someone who will strengthen the Centre’s mission and help secure its future for generations to come.”
— Bishop Ralph Heskett, Bishop of Hallam and Chair of Trustees

Our client are a small, supportive organisation, committed to making a lasting and positive difference to the lives of unpaid carers across Buckinghamshire – they support unpaid carers of all ages, from all backgrounds and in all caring roles. This includes young carers, young adult carers, parents of children with a physical or learning disability, older carers, carers from diverse communities, LGBTQ+ carers and those looking after someone with a mental health condition. They also provide support for unpaid carers and the person they care for whilst in a hospital setting. At an exciting time of change, they are now looking to recruit a Head of Services, a newly created role for the organisation which will oversee all frontline services.

As Head of Services, you will work closely alongside the CEO, providing support and oversight for all delivery teams (adult/young/hospital carers teams), ensuring that services operate effectively and meet contractual requirements. You will ensure alignment with strategic priorities and commissioned outcomes and will use data and feedback to drive service improvement and innovation. You will ensure that all carer services operate cohesively, with smooth transitions between age groups and will consistently champion the voice of carers of all ages through partnership boards, networks and other forums.  You will also maintain oversight of all safeguarding cases across the organisation, acting as Designated Safeguarding Lead and providing advice and guidance to staff on safeguarding matters.

To apply for this role, you will have significant experience of leading delivery teams supporting a variety of vulnerable people (previous experience of supporting unpaid carers is desirable but not essential).  You will have demonstrable experience of leading, motivating and developing teams to achieve shared goals and will have experience of safeguarding principles for both adults and children and experience in applying them. You will be a strategic thinker, able to translate organisational priorities in to clear operational plans and will be confident working in partnership with a range of professionals across health, education and social care. Overall, you will be a dedicated leader, passionate about making a difference to the lives of unpaid cares across Buckinghamshire.

In order to apply please initially submit your CV - should your experience be suitable, we will then arrange a time to fully brief you on the role. You'll then have all the information you need in order to formally apply. Please note that the client are reviewing applications on a rolling application so early application is advised.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Victoria Savva at Prospectus.

Please note, this is a full-time role (although condensed working will be considered). Please also note, this role will be hybrid-working (circa 2 days a week) from the client’s Aylesbury-based office, although regular travel across Buckinghamshire and the surrounding areas will be required.

About YMCA St Paul’s Group

YMCA St Paul's Group is a charity committed to supporting and empowering young people and communities across London. We provide transformative youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness.

Our mission is to help create thriving places for young people and flourishing communities. With over 150 years of service, we remain dedicated to long-term transformation of mind, body, and spirit.

About the Role

As a Housing and Support Assistant, you will play a crucial role in delivering high-quality housing and support services to our residents. You will often be the first point of contact for residents and visitors, responding to a wide range of enquiries and offering clear, holistic, and informed guidance.

This role is wonderfully varied, combining customer service, reception duties, safety responsibilities, and building support. Whether welcoming new residents, assisting Health & Wellbeing members, or responding compassionately to concerns, you will be a key representative of YMCA St Paul’s Group throughout the night.

Key Responsibilities

Deliver Outstanding Customer Service

Be the warm, reassuring presence that sets the tone for a positive resident experience. Your professionalism and empathy will leave a lasting impression on our residents and their support network.

Versatility at Its Best

No two shifts will be the same. Alongside reception responsibilities—such as managing telephone services, handling mail, overseeing repairs, and processing payments—you will support the smooth operation of the building and contribute to a safe, welcoming environment.

Safety and Security

As the designated first aider and fire marshal, you’ll play a vital role in safeguarding residents during emergencies. Your routine wellbeing checks, patrols, and facilities inspections will help uphold a safe and comfortable environment for all.

Welcoming and Listening

As the first point of contact, you may welcome new residents, respond to complaints, handle reports of anti-social behaviour, and provide a compassionate, attentive ear. Your ability to identify, escalate, and report concerns appropriately will be essential.

A Supportive Team Environment

Joining our team means becoming part of a friendly, experienced, and collaborative group of housing advisors. Your skills and passion will shine as you help make a meaningful difference in the lives of our residents. The diverse nature of your responsibilities will keep you engaged, while the impact of your work will be a source of pride and fulfilment.

What We Offer

At YMCA St Paul’s Group, we are committed to improving diversity and inclusion across our workforce and services. We value your authenticity and encourage you to bring your unique voice and perspective. You’ll also have the opportunity to influence positive change by participating in our Employee Resource Groups.

We believe in your growth. Through our comprehensive learning and development programme—including training, qualifications, and hands-on experience—you’ll be supported in gaining the skills you need while accessing clear pathways for professional progression.

Benefits to Support Your Mind, Body, and Spirit

• Free gym access across all YMCA sites

• Discounts from major retailers and supermarkets

• Free wellbeing and counselling services

• Flexibility to work across a range of outer London locations

• Career development programmes to help you thrive

• Family-friendly policies, including enhanced maternity pay

• Life Assurance

The role: This is a rewarding role where every day brings the opportunity to make a positive difference to people's lives. We regularly receive testimonials from service users describing the life-changing impact of receiving support from our caseworkers in the National Road Victim Service.

Working location: mostly remote work with some travel required. Based in Surrey or Hampshire you will deliver a face-to-face service to clients in their own home or safe meeting place across the Surrey and Hampshire area as well as providing support by Teams, phone, email or other means to suit the service user. We take a person-centred approach so the amount of travel will vary depending on your caseload at the time. You’re in control of your own diary. 

Why this role is important: Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. As a Caseworker, you will provide trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one. Working mostly remotely, with some home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes. 

About Brake: Brake is a renowned and respected road safety charity with a 30-year history dedicated to supporting people affected by road crashes and advocating for safer streets. 

You'll join a closely knit team of fellow caseworkers, each using their individual experience and skills to provide person-centred support to victims. This provides a ready-made peer group who share best practice and knowledge and support each other so, in turn, they can best support road victims. There's no sugar coating it, this isn't an easy role, it requires a special type of person with strong resilience, but the reward is a strong sense of purpose, every day. You can’t pour from an empty cup, so we have strong support systems in place to support our caseworker's wellbeing, including clinical supervision. 

What we offer:

· A generous 35 days of annual leave (including bank holidays and 3-day end of year shutdown) 

· Birthday day off 

· Flexible working (choose a working pattern to suit you between the hours of 8am-6pm Mon-Fri) 

· Enhanced sick pay and compassionate leave 

· Death in service benefit 

· Pension 

· Employee Assistance Programme 

· Clinical supervision and excellent support 

· A rewarding role with purpose 

· Be part of a skilled, friendly team with an engaged Board of Trustees 

· Opportunity to attend prestigious events such as the Brake annual reception and awards (if you want to) 

Who we're looking for 

Full training will be provided under the guidance of our dedicated Training Officer. Our induction program has been developed to equip caseworkers with the skills they need to provide high quality support to road victims and covers topics such as being trauma-informed, safeguarding and risk management. We're open to candidates from all sorts of backgrounds, as long as you're a compassionate, self-starter with a background in providing high-quality emotional support and advocacy. Your experience in roles within the NHS, any health and social care, road safety, counselling, lived experience or any type of casework could make you an ideal candidate. 

Essential Requirements: 

• A full, clean UK driving licence and access to your own vehicle (travel expenses are reimbursed) 

• Resident in the Surrey or Hapshire area. 

• Experience delivering frontline support, preferably involving sudden bereavement or heightened vulnerabilities. 

· Strong advocacy and research skills to liaise with multiple organisations on behalf of service users. 

• Competency in I.T skills to work remotely. 

Desirable Experience: 

Comprehensive understanding of the processes involved in the criminal justice system and coronial process 

Equality, Diversity & Inclusion: Brake is passionate about creating an inclusive workplace that values diversity. We’re committed to supporting employees to achieve a good work/life balance and flexible around caring commitments. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you. 

Apply now: If you're up for a new challenge and have the skills, apply now by sending your CV and cover letter. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are. We encourage cover letters in alternative formats such as videos or presentations.  

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at screening/interview. 

An enhanced DBS check is required due to the sensitive nature of our service. 

Questions? If you would like to discuss the role further, please get in touch, we'd love to chat. 

Job Title: Operations Manager – Neighbourhood Services
Reporting to: Head of Neighbourhood Services
Direct Reports: Housing Officers, Assistant Housing Officers, Housing Administrators, Tenancy Sustainment Officers
Location: Hybrid (UK-based)
Contract Type: Permanent Hours: Full-time (flexibility required, including occasional evening/weekend work)

About the Organisation We are a large social housing provider managing a diverse portfolio of general-needs homes across multiple communities. Our mission is to provide safe, secure, and affordable homes while building sustainable, thriving neighbourhoods. We are data-led, resident-focused, and committed to continuous improvement and partnership working.

Role Purpose As Operations Manager – Neighbourhood Services, you will lead the day-to-day delivery of tenancy and neighbourhood management services across designated geographical patches. You will manage and develop a multi-disciplinary team, using performance data and resident insight to drive service improvements, enhance resident satisfaction, and create safe, cohesive communities.

Working closely with the Head of Neighbourhood Services and a range of internal and external stakeholders, you will play a key role in shaping and delivering the strategic plan for neighbourhood services, with safeguarding, compliance, and resident-centred outcomes at the core.

Key Responsibilities

Service Delivery & Team Leadership

• Lead, coach, and performance-manage a team of housing professionals to deliver a visible, consistent, and high-quality housing management service.
• Ensure effective tenancy management, estate inspections, enforcement action, and resolution of anti-social behaviour in line with organisational standards and regulatory requirements.
• Build strong partnerships with local authorities, police, support agencies, and community organisations to keep neighbourhoods safe and support vulnerable residents.
• Prepare performance reports and contribute to governance/board-level reporting as required.

Data-Driven Performance & Continuous Improvement

• Use data, trend analysis, and resident insight to monitor performance, identify risks early, and implement improvement plans.
• Embed a culture of evidence-based decision-making across the team.
• Support the development and delivery of service transformation and digital innovation projects.

Customer Focus & Tenancy Sustainment

• Ensure services are inclusive, accessible, and responsive to diverse resident needs.
• Proactively identify residents at risk of tenancy failure and coordinate early intervention with internal and external support services to prevent homelessness.
• Lead or support the development and annual review of tenancy management policies and processes.
• Oversee the resolution of complex complaints, ensuring learning is embedded into service improvements.

Neighbourhood & Estate Management

• Implement a robust estate inspection framework to maintain clean, safe, and well-maintained neighbourhoods.
• Promote community cohesion through resident engagement initiatives, events, and partnership projects.
• Identify opportunities to leverage social value and external funding for community-benefit projects.

Compliance & Risk

• Ensure full compliance with relevant housing legislation, regulatory consumer standards, data protection, and health & safety requirements.
• Identify and manage safeguarding risks, escalating appropriately and working with specialist agencies.
• Maintain operational risk registers and contribute to business-continuity planning.

Budget & Resource Management

• Manage delegated operational budgets, delivering value for money and aligning spend with strategic priorities.

Corporate & Collaborative Working

• Actively contribute to organisation-wide objectives as part of the wider management team.
• Break down silos, share best practice, and foster a “one-team” culture.

Leadership Expectations

• Inspire and motivate teams to deliver excellence, providing clarity, support, and constructive challenge.
• Champion equality, diversity, inclusion, and belonging in all areas of work.
• Role-model resilience, accountability, and a solutions-focused approach.
• Coach and develop team members, building capability and future leadership talent.

Join Spectra in making a real difference. We’re seeking a passionate and proactive Outreach Coordinator for the Sex Worker Support Service (SWSS) to coordinate outreach activities, line manage a dedicated team of outreach staff, and strengthen partnerships that support sex workers across London. This role is central to delivering holistic health and wellbeing support, championing lived experience, and driving service innovation in a dynamic, inclusive environment. 

Key Responsibilities: 

• Coordinate and deliver outreach activities within the Sex Worker Support Service (SWSS), ensuring services meet community needs and support ongoing development.

• Oversee health and wellbeing programs, enabling access to appropriate support and resources for service users.

• Manage and support the outreach team, including line management, recruitment, training, scheduling, and performance monitoring.

• Build and maintain partnerships with local providers and agencies to strengthen referral pathways, share information, and promote training opportunities.

• Ensure effective monitoring and reporting, including data collection, case audits, and contributing to high-quality evaluation and service improvement.

• Represent Spectra and liaise with stakeholders, centering lived experience in service design and delivery while safeguarding and promoting community engagement. 

Skills and Qualities: 

• Leadership & Collaboration: Ability to manage and support a diverse team, build strong stakeholder relationships, and lead projects with a proactive, solution-focused approach.

• Knowledge & Values: Strong understanding of safeguarding, diversity, and LGBTQ+ issues, with a non-judgemental attitude and commitment to equity and inclusion.

• Communication & Organisation: Excellent project management, time management, and communication skills, with the ability to analyse data, write reports, and engage communities effectively. 

Location: This role will be hybrid with a requirement to be based at Spectra’s office in Vauxhall at least twice a month. 

Please complete and return the application form from our website, including the personal statement and diversity monitoring form – we do not accept CVs or incomplete applications. 

The deadline for applications is 5pm on 8th January. 

Interviews will be held from 15th to 22nd January 2026 at Spectra’s office in Vauxhall.