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Do you have proven experience of designing end-to-end services that meet user needs and intended organisational outcomes? Then join Shelter as a Service Designer and you could soon be playing an important role within our Design team.
About the role
As a service designer, you will contribute to all stages of the design process. You will be part of one or multiple cross-functional product teams to create and improve services across our many different channels. You will work independently and in close collaboration with other roles, such as Interaction Designers, User Researchers and Product Managers to deliver tangible and measurable outcomes to our wide range of users. You will report to the Senior Service Designer.
Role specifics
We’re looking for someone with experience designing and improving services in complex environments, with a strong focus on user needs and inclusive design. You’ll work collaboratively with researchers, designers, developers and stakeholders to identify opportunities, generate ideas and shape services that support Shelter’s digital purpose. You’ll be confident facilitating workshops and conversations, communicating insights clearly and turning complex information into accessible, actionable outputs such as service maps and user journeys. With experience of prototyping, agile working and service design methods, you’ll help teams navigate challenges, support delivery and contribute to the ongoing development of inclusive, user-centred design practices across the organisation.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
The Design team plays a key role within Shelter by producing engaging user experiences for advice services, campaigns, fundraising and cross cutting journeys. We are user centred design leaders that collaborate across the organisation to develop digital solutions that meet user needs and organisational goals. Disciplines in the team include Service Design and Interaction Design. They work closely with other teams – particularly the Content team, Product and Delivery team, Insight and BI team and business owners in Services and Income Generation. Collectively, they set the example for Shelter in digital best practice, discovery and innovation.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
About us
The Economist Educational Foundation is a fast-growing charity on a mission to ensure that every child is empowered to think critically and communicate effectively about the world’s most complex current issues. Last year, 10,800 teachers downloaded Topical Talk lessons, reaching 532,000 children in over 86 countries. We are on track to double this number, reaching over 1 million school children by the end of 2026.
Topical Talk helps children join inspiring discussions about the news by providing weekly lessons for classroom discussions, international prizes and teacher training partnerships. Our programme has received international recognition, including from UNESCO and the Global Media and Information Literacy Awards. High-quality graphic design is central to what we do; our teachers love our resources because they are beautifully presented, designed to enhance student learning and to inspire a lifelong curiosity about the world around them.
The role
We are seeking a creative, agile and ambitious Graphic Designer to lead the visual identity of our flagship educational programme, Topical Talk Headlines.
Working three days a week, this role offers an extraordinary amount of creative freedom. Every week brings a brand-new global news story, and it will be up to you to establish its unique look and feel. From choosing typography and vibrant colour palettes to deciding between illustration and photography, you will have the autonomy to design resources that make complex, intimidating global issues accessible and engaging for young people aged 10-16 around the world.
Reporting to the Director of Programmes and working closely with our experienced in-house Designer, you will be embedded in a fast-paced, collaborative environment. You will partner with our expert team of ex-teacher content creators to brainstorm, iterate and deliver world-class classroom resources on tight, overlapping deadlines. While your primary focus will be Topical Talk Headlines, you will also support wider brand and marketing projects across the charity as time allows.
Responsibilities
Visual identity and resource creation:
Collaboration and production management:
Innovation and process improvement:
Skills and behaviours
You are a creative self-starter who is passionate about global current affairs and believes that great design can change how young people understand the world. You possess the following:
Experience
You have...
You might also have (desirable but not essential):
We’re particularly keen for you to apply if you are from a community under-represented in the charity sector or have lived experience of facing extra barriers because of your background.
We enable disadvantaged children to build essential critical-thinking and communication skills through inspiring discussions about the news.
The client requests no contact from agencies or media sales.
Furnishing Futures is an innovative charity creating fully furnished, healing homes for survivors of domestic abuse who have been rehoused in empty social housing. We do this by partnering with the interiors industry, which donates high quality furnishings that might otherwise end up in landfill.
We are looking for an enthusiastic and talented junior designer who is passionate about our mission to assist our Homes Design team in creating a wide range of trauma-informed homes for beneficiaries and their children. You will need to be organised, compassionate, committed to anti-discrimatory practice and able to work at a fast pace. This position is based in Leyton E10 and involves flexibility with some work outside usual office hours, as well as travelling to all London boroughs. Tasks will vary from practical and physical design to administration and data entry. You will have a can-do attitude where no problem is too big and no task is too small.
You'll be joining a small team of Homes Designers making a huge difference to the lives of survivors and their children.
We support women and children placed in empty social housing after escaping domestic abuse by giving them holistic support and furnishing their homes.
The client requests no contact from agencies or media sales.
Senior Service Designer
Location: remote. This role can be based at any of Barnardo's national offices. Regular local and national travel will be required.
Help us design services that transform childhoods
At Barnardo's, we believe every child deserves a safe, happy and hopeful future. For over 150 years, we've been innovating to improve the lives of children, young people and families across the UK. Today, we run more than 800 services and are committed to making them excellent, inclusive and designed with the children, young people and families who use them.
As a senior member of the Service Design team, you will play a vital role in applying service design methods to deliver measurable improvements in service quality, efficiency, value and outcomes for children, young people and families.
We are continuing to strengthen how we design and improve services across Barnardo's, working across a complex and evolving portfolio that spans children's services, digital delivery and business development.
This role offers the opportunity to shape not only individual services, but how service design is used to support decision-making, prioritisation and innovation across the organisation.
This is a hands-on role as well as a strategic one – you'll be actively designing, prototyping and iterating services as well as shaping direction and decision-making.
As a Senior Service Designer, you will:
This is a varied, hands-on and project-focused role that allows for autonomy, creativity and real impact. You'll be part of a warm, committed team that shares learning, supports wellbeing, and is united in a clear mission: designing for better outcomes for children and families.
You'll work with a high degree of autonomy, navigating complexity and ambiguity, delivering tangible improvements to services and contributing to a growing and evolving design practice.
What We're Looking For
We're looking for a Senior Service Designer who can:
Previous experience in children's services, health, education or related public/third sector contexts is desirable – but if you bring transferable skills, we want to hear from you.
What You'll Get in Return
Inclusion and Belonging
We are committed to building a diverse workforce. We particularly welcome applications from disabled candidates, LGBTQ+ people, people from racially minoritised communities, and those with care experience. If there's anything we can do to support you through the application process, please let us know.
Ready to Apply?
Together, we can change childhoods and change lives.
When completing your application please refer to your skills knowledge and experience in relation to the Person Specification and Job Description.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
The client requests no contact from agencies or media sales.