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Top job
Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,731
The post-holder will carry a specialist caseload, providing advice and casework covering the full range of debt issues and solutions
Posted 1 day ago
Top job
Ambitious about Autism, N10 3JA (Hybrid)
£32,310 - £37,857 per year (depending on skills and experience)
Posted 2 days ago
Top job
Family Action, Remote
£65,782 - £72,959 per year
The roles primary function is to lead the operational teams and lead on strategic development and growth across the region.
Posted 6 days ago
Top job
Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,731
Help us fight poverty inequality!
Posted 1 day ago
Council for At-Risk Academics (Cara), London (Hybrid)
£36,062 per year
Posted 1 day ago Apply Now
Acorns Children's Hospice, Selly Oak (Hybrid)
£37,000 - £42,000
Lead on a portfolio of established partners across Birmingham and the Black Country, focusing on stewardship, renewals, and smart uplifts.
Posted today Apply Now
War Child, NW1, London (Hybrid)
c.£70,000
Establish and lead a new programme as War Child UK’s first dedicated Head of Principal Giving.
Posted 1 day ago Apply Now
Page 3 of 23
Job description

Casework – The post-holder will carry a specialist caseload, providing advice and casework covering the full range of debt issues and solutions. This includes but is not limited to, dealing with emergencies, making use of the Breathing Space scheme, making offers of repayment, drafting financial statements, advising on insolvency options and providing budgeting advice. They will ensure that income maximisation is carried out and refer to other in-house advisers or specialist agencies as appropriate.

They will be required to act for the client where necessary and communicate with third parties to progress a case.

Advice will be delivered through a variety of channels including face to face (drop-in and appointments), telephone or digital channels and must conform to the Citizens Advice Quality of Advice standards and funder requirements.

The post-holder will work to individual targets that must be met in order to contribute to team targets.

Application resources
Posted by
Citizens Advice Staffordshire North and Stoke-on-Trent View profile Organisation type Registered Charity
Posted on: 17 September 2025
Closing date: 17 October 2025 at 23:30
Tags: Advice / Information, Finance, Social Care / Development, Advocacy, Social / Support Work