Development worker jobs in london, greater london
Are you passionate about making a lasting difference to the lives of vulnerable adults?
About the role
We are currently looking for multiple Assistant Support Workers (known internally as Duty Workers) to join our Hammersmith & Fulham pathway.
- Hope Gardens is a 27-bed complex needs project.
- Edith Road, a 24 bed, high complex needs project supporting male only clients.
These are fast-paced psychologically informed environments offering support to vulnerable people to manage/recover from a variety of needs, inclusive of but not limited to substance use, mental/physical health, criminal justice, budgeting, tenancy sustainment and daily living skills.
In these roles you will:
- Work on four weekly shift-based pattern to support with the day to day running of the project, working closely with project workers, night staff, manager and external professionals
- Oversee setting weekly H&S tasks, managing repairs, leading on and planning day to day appointments.
- Have the opportunity to lead in a clients support and/or to cooperatively keywork.
- Be the first person that our clients, contractors and visitors meet.
About you
We are looking for proactive and creative individuals who are committed to the overall aims and objectives of the Rough Sleeping services.
To thrive in these roles you will:
- Be able to adapt to a fast-paced environment. Committed to working in a proactive and trauma-informed way
- Demonstrate St Mungo’s values: We are committed, creative, inclusive, empowering, and accountable.
Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 10 December 2025
Interview and assessments on: 19 December 2025
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.
Through our Reset Outreach & Referral Service (RORS), we support people in Tower Hamlets affected by drugs and alcohol. Our team takes a harm-reduction approach: meeting people where they are, reducing stigma, and helping them access treatment, health services, and wider community support.
This role is an opportunity to make a real difference—whether you bring experience from substance use services or transferable skills and a passion for supporting people.
The ideal candidate
To be considered for this role, you should be able to:
-
Provide outreach and in-reach support to people affected by substance use across Tower Hamlets, including those who may have a history of rough sleeping, be vulnerably housed, or otherwise disconnected from mainstream services.
-
Carry out person-centred assessments and work collaboratively with service users to develop support and recovery plans.
-
Make timely and appropriate referrals to specialist services (e.g. treatment, health, housing, and social care) to ensure holistic support.
-
Develop strong working relationships with partner agencies to coordinate joint support and reduce barriers to engagement.
-
Promote harm reduction and recovery-focused approaches, ensuring that people are empowered in their choices.
-
Maintain accurate records and contribute to monitoring and evaluation of the Reset service.
Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.
Benefits
- 27 days holiday plus bank holidays
- Pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Access to shopping discounts
- Learning & development opportunities
- Monthly reflective practice
To apply: Please upload your CV with a covering letter detailing how you meet the job specification by 27 December 2025 at 23:30.
Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.
Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.
We tackle the root causes of homelessness to help people get off, and stay off, the streets.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for two Support Workers to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!
About the role
Based within the Personal Development team, this role is responsible for the service delivery of an effective, high-quality, person centred support service to residents with a range of multiple needs.
They will be the principal providers of support to residents in the Core service to build
hope, enable lasting change; supporting residents to instil independence and longterm sustainability, to ensure we mitigate as much as possible, a return to
homelessness.
The role will require shift work, including evenings and weekends
Salary: £28,712 - £32,240 annual salary
Contract: Permanent
Hours: 37.5 hours
Location: Canning Town, London
Other responsibilities include
- To be responsible to the Team Manager and Deputy Team Manager for the day-to-day delivery of the Core service.
- Take a positive, trauma-informed approach to working with residents with complex needs and challenging behaviour.
- Use motivational and asset based interviewing techniques to interview, assess and create support plans and risk assessments that address the needs of residents.
- Supporting residents from point of entry into the service, working with them to support social (re-integration), enabling them to lead meaningful and purposeful lives.
- Conduct regular reviews of support plans and risk assessments as required.
- Take a pro-active approach in multi-disciplinary support required for residents.
- Work within a Psychologically Informed Environment approach and strive to meet targets and deliver results.
- Ensure a high standard of customer service is upheld
- To attend team meetings and take part in service policy and planning.
- To participate in team meetings, team review days and other meetings as agreed with the Team Manager.
- To keep abreast of current housing legislation, welfare benefit legislations and other matters relevant to successful support and move on of residents.
- To respond and process all referrals made to the Core service and ensure those accessing the service meet the service eligibility criteria.
- To ensure all case work is properly recorded and all service offers and outcomes are entered clearly onto the case management system and to a high standard.
- To actively collect follow up information with regards to the outcome of reconnections and report
- To deal with the immediate support needs of the residents as appropriate.
- To assess resident safety and develop risk management strategies with the resident and other involved services.
- To ensure all service delivery policies and decisions made by the Team Manager or team are observed and followed through.
- To keep accurate records and statistics on referrals, service outputs and outcomes etc.
- To maintain a high standard of record keeping in the office and keep all financial and administrative systems including resident files in the office in an accurate and up-to-date manner in line with policy.
- To ensure the results of all assessments and all service offers are entered clearly and in a timely fashion onto the case management system.
- To liaise and collaborate effectively on a day-to-day basis with outside agencies including the police, social services and other statutory and voluntary agencies.
- To build and maintain good working relationships with colleagues.
- Ensure that all duties and services provided are in accordance with policies and procedures.
- To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.
- To undertake such other duties within the competence of the post holder which may be required from time to time.
About you
Experience
- A demonstrable level of experience and understanding of the range of approaches appropriate to working with challenging behaviour including current drug /or alcohol use, antisocial behaviour, offending and substance misuse
- Experience of working with clients in a trauma-informed way with proven effectiveness
- Demonstrate an understanding of statutory compliances and standards such health and safety, equal opportunities, data protection, particularly within a residential setting.
- Demonstrate excellent customer service skills.
- Using motivational interview techniques to produce and approach referrals, needs and risk assessments and support planning in a SMART manner.
- Knowledge of Psychologically Informed Environments (PIE).
- Demonstrable experience within local authority, voluntary, independent, charity or social housing sector
- Successful track record of work with colleagues in order to achieve common goals
- Working across agencies and / or partnership arrangements
- Awareness of issues facing single people that experience homelessness or rough sleeping.
Skills & knowledge
- IT skills and particularly Microsoft Office packages
- Sound knowledge of working in casework management system (Salesforce/Inform/Pyramid).
- Excellent time management and administrative skills
- Sound knowledge in identifying and dealing with substance misuse issues
- Sound knowledge and understanding of the issues affecting supported housing and vulnerable adult groups
- Understanding of health and safety in a supported housing setting
Abilities
- Ability and demonstrable experience of being able to develop good working relationships and rapport with residents and stakeholders.
- Ability to motivate those with support needs to engage with meaningful activities
- Evidence of effective de-escalation techniques.
- Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries
- Ability to interpret and communicate the meaning of legislation, policy, guidance, research and information on best practice
- Ability to work co-operatively to achieve goals
- Ability to set up and work according to schedules
Personal qualities
- Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility and to juggle a variety of tasks
- Ability to act on own initiative and effectively under own direction, as well as productively within a team
- Strong sense of responsibility and accountability
- Awareness of own training and support needs
Desirable Criteria
- Experience of using In-Form as a case management system.
- Qualifications relevant to supporting vulnerable adults
- Full current driving license
- Successful track record in developing services in response to changing needs and demands
About applying
When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.
At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
This post is subject to an Enhanced DBS check and a right to work in the UK.
Our mission to solve homelessness in east London, one person at a time!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Engagment Worker
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Engagement Worker
Location: Havering, based within the service. Unfortunately this service does not have step free access.
Salary: £27,000
Shift Pattern: 37.5 hours per week Monday to Sunday, 09:00 - 17:00 or 13:00 - 21:00 on a rota basis. Shift patterns and weekly hours may vary dependent on service and resident requirements
About the Role
We're looking for an Engagement Worker to join our residential service based in Havering which is a 25 bed, 24 hour service delivering support to adults who have multiple and complex needs within a supported accommodation setting. You will support with various aspects within the service, with a focus on providing social contact and company to help enhance quality of life, personal safety, health and security, sustainment of tenancy and improving financial independence. You will support our residents to gain the relevant skills and knowledge to gain greater independence, supporting them back into the community.
You will be at the forefront of delivering a trauma-informed, person-centred service, supporting individuals through rehabilitation, reablement, and resettlement. This includes assisting with engagement activities, developing support plans, and providing access to appropriate interventions to help residents move towards independence.
Key Responsibilities include:
- Supporting residents to access the resources, tools, and networks they need to achieve their goals.
- Develop, participate in, and encourage residents to participate in the running and development of various projects and activities.
- Promoting independence through life skills training, practical support, and empowerment.
- Recognising and responding to mental and physical health needs and safeguarding concerns.
- Supporting the creation of a safe, welcoming and psychologically informed living environment.
- Carrying out housing management tasks including reporting repairs, maintaining communal areas, and health and safety checks.
About You
We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives!
We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.
- Awareness of external opportunities which are available such as with education, employment and benefits
- Experience working with people with multiple and complex needs
- Ability to show empathy and compassion to our residents, and different challenges they face
- Ability to motivate, and empower others to achieve their personal goals and overcome barriers
- IT ability to use our online CRM systems and Microsoft programs daily
- Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to join a dedicated team working to change the lives of kinship carers across Staffordshire? This is an exciting and ambitious role supporting the launch of a brand-new local authority-funded contract.
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families.
About the Role
Kinship is the leading kinship care charity in England and Wales. We work with all kinship carers – the grandparents, siblings, aunts, uncles and family friends who step up to raise children when their parents can’t.
We’re excited to be launching Kinship Reach in Staffordshire, a completely new contract that will extend our trusted support to many more kinship families. Reach is delivered entirely online, offering tailored one-to-one and group support that is flexible, accessible and rooted in kinship carers’ lived experience.
As a Kinship Family Worker, you will be responsible for delivering high-quality support through a digital model that fits around carers’ lives. You will:
-
Complete online family assessments and develop tailored support plans.
-
Provide emotional and practical support over a structured intervention period.
-
Run online group sessions that build connection, confidence and community.
-
Help carers access wider services and community assets in Staffordshire and beyond.
-
Work closely with our partners in Staffordshire to ensure families receive the right support at the right time.
This is a fantastic opportunity to shape a new, forward-thinking service, helping us bring accessible, digital support to kinship carers in a county committed to improving outcomes for children and young people.
What we’ll offer you
Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
How to apply
Respond on CharityJobs to these 4 questions:
- Why do you want to work for Kinship as a Kinship Family Worker within the Reach programme, and what draws you to supporting kinship carers through online and remote delivery?
- Kinship Reach is delivered entirely online and focuses on tailored support. Describe how you would build trust, engagement, and strong relationships with kinship carers remotely? Please include how you would approach completing a family assessment online, and outline an example of how you’ve adapted your approach to meet a family’s needs using remote methods of working.
- What do you see as the key challenges in running online group support for kinship families, and how would you create a safe, inclusive space where carers feel comfortable sharing? Please include how you would identify and respond to any safeguarding concerns that arise in a virtual setting.
- Reach workers support kinship carers who may be under significant pressure. How do you manage your caseload, maintain professional boundaries, and prioritise your work when supporting families experiencing complex or crisis situations, especially when working remotely?
Kinship reserves the right to close a recruitment campaign earlier than the advertised where we have received sufficient applications so please apply early!
Please use examples to demonstrate your experience.
• Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.
• Tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values in the job pack.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.
• Please do not use AI tools like ChatGPT to produce your answers. We use software to check, and your application will be rejected if you do.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mental Health Recovery Worker
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Mental Health Recovery Worker
Location: Catford. There is step free access at this location.
Salary: £27,000
Shift Pattern: 37.5 per week on a pro rota between Monday To Sunday, Hours may include 08:30 - 16:30 13:00 - 21:00 08:30 - 21:00 10:00 - 18:00 . Shift patterns and weekly hours may vary dependent on service and resident requirements. You may be required to work Bank Holidays.
About the Role
We are seeking a dedicated and compassionate Recovery Worker to join our team. you will empower and motivate both our male and female residents and participants to achieve their personal goals and gain greater independence, supporting their reintegration into the community. You will provide tailored, person-centred support using a recovery model, ensuring our services are flexible and responsive to individual needs while meeting the expectations of our commissioners and stakeholders.
Your focus is on successful community reintegration and a sustained quality of life, guided by a recovery model that enables clients to live, work, learn, and participate fully in their communities through interactive and preventative approaches. We provide intensive accommodation-based support (six flats) and floating support (dispersed flats) designed to address the complex and challenging needs of our residents and participants.
Key responsibilities include:
- Ensuring the safety and wellbeing of residents and participants at all times
- Focusing on empowering our residents to take control over their lives and meet their personal goals
- Planning activities to engage residents with other people, communities, and opportunities
- Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins
- Be a valued and reliable member of the team, completing handovers for night colleagues for a seamless service
About You
We are looking for someone compassionate and driven individual, with a genuine desire to support others in achieving their goals and overcoming challenges. You thrive in a fast-paced, dynamic environment, and can remain calm and non-judgmental in difficult situations. Strong communication skills are essential, allowing you to build meaningful relationships with residents, colleagues, and external partners. You are proactive, solution-focused, and possess a solid understanding of the complex needs faced by individuals with mental health issues. You are adaptable, able to work flexibly, and committed to SIG’s mission of empowering individuals through innovative and inclusive support.
- Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly mental health and substance dependency
- Ability to show empathy and compassion to our residents, and different challenges they face
- Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
- Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.
Brief role description
You will be supported by the Head of Corporate Development and Partnerships to be creative in how they grow and uplift new income generation across corporate partnerships. You will have an entrepreneurial approach to your work to identify and attract new organisations whilst maintaining excellent relationships with our established partners, focusing on stewardship, renewals and smart uplifts.
Interested? Want to know more about the Charity? Check out our website
Eager to know more about the role? Have a look at the Job Description attached
What’s in it for you? Check out our Benefits.
Have we convinced you to apply? If so, submit your CV and Covering Letter by Tuesday, 16 December 2025.
Got questions about the role? Get in touch with the People Team
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible.
If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children


ReachOut is a national youth development charity and a strategic partner for schools. Through collective mentoring and engaging activities, we build socio-emotional skills that transform outcomes for young people constrained by circumstance.
Our Youth Development Leads are the heart of our programme delivery and facilitate high quality & impactful sessions for our young people. Reporting to the Programmes & Impact Manager, you’ll work with autonomy to manage your school partners, develop your team of volunteer mentors and collaborate across our ambitious delivery team with a focus on evidence based continuous improvement.
We are recruiting for two Youth Development Lead positions across Manchester and London
Contract: Permanent with a probationary period of 6 months
Salary: £25,000 – £27,500 pro rata
Location, Hours and Annual Leave:
London
- We’re recruiting for one full time position in London
- Hybrid working with in-school project delivery around region on Mondays, Tuesdays, Wednesdays and Thursdays
- 37.5 hours a week with a mixed working pattern. School term time approximately 3 days 9:00-17:30 and 2 days 11:00-19:30, and School holidays 9:00-17:30
- 29 days per year annual leave – maximum of 5 days to be taken in school term time
Manchester
- We’re recruiting for one part time (0.8 FTE) position in Manchester
- Hybrid working with in-school project delivery around region on Tuesdays, Wednesdays and Thursdays
- 30 hours a week Tuesday – Friday with a mixed working pattern. School term time approximately 2 days 9:00-17:30 and 2 days 11:00-19:30, and School holidays 9:00-17:30
- 23 days per year annual leave – maximum of 4 days to be taken in school term time
Application deadline:
- Manchester Applicants: 9am Monday 1st December
- London Applicants: 9am Friday 5th December
For the full job description, person specification and background information, please download our information pack.
Job Type Full time, 37.5 hours per week
Contract Type: Contract
Salary: £28,875 per annum
Benefits: Generous Holiday allowance Season Ticket loan Cycle to work scheme Charity worker discounts Enhanced maternity package Wellness, inclusion, and diversity groups EAP scheme Life assurance
Are you passionate about supporting families affected by imprisonment?
Join Pact (Prison Advice & Care Trust) as a Development Manager and help lead our innovative Families Together project, funded by the National Lottery Community Fund. This is a unique opportunity to make a real difference in South Yorkshire by improving outcomes for children, young people, and families impacted by the criminal justice system.
About the Role
• You’ll be responsible for delivering key elements of the Families Together programme, including:
• Leading Professionals Forums and delivering training to schools and community partners.
• Building relationships with schools, social services, and voluntary organisations.
• Providing casework support for children and young people with a loved one in prison.
• Supporting and managing volunteers to deliver high-quality, trauma-informed services.
We’re seeking someone with:
• A Level 3 qualification in criminal justice, casework, teaching, counselling, or similar.
• Experience managing community or criminal justice projects.
• Strong understanding of trauma-informed, person-centred, and restorative approaches.
• Excellent communication, organisational, and partnership-building skills.
• A commitment to Pact’s values and a belief in rehabilitation and social justice.
• Applicants must have demonstrable experience working directly with children and young people. Whilst we appreciate the valuable skills gained from working within adult services, including HMP and similar settings, this role specifically requires experience supporting, engaging and safeguarding children and young people. Please ensure your application clearly evidences this experience, as candidates without it will not be shortlisted.
Why Join Us?
• Be part of a pioneering national charity making a real impact.
• Work in a supportive, collaborative environment.
• Help shape a service delivery model that could be rolled out nationally.
• Receive training, reflective practice, and opportunities for professional development.
Additional Requirements
This role is subject to prison vetting, DBS checks, and a 6-month probationary period. Flexibility to travel across South Yorkshire and occasionally nationally is required. This role requires a valid UK driving licence and access to a car.
Apply now to be part of a transformative project that puts families first.
Closing date- December 6th
Interviews – TBC
Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.
Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.
Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120 years of service delivery.
As an inclusive employer, we welcome requests for job adverts and descriptions in accessible formats (for e.g. larger text) for candidates with disabilities, including those with neurodiversity. Please contact us if you require any support in engaging in our recruitment process.
You may also have experience in the following: Development Manager, Family Support Manager
Children & Families Caseworker, Community Project Manager, Criminal Justice Project Manager
Youth & Family Services Coordinator, Safeguarding Officer, Trauma-Informed Practitioner, Social Services Project Lead, Prison & Family Support Worker, Education & Community Liaison, Child & Youth Engagement Officer, Charitable / Nonprofit Program Manager
REF-225 096
Family Support Worker
Maternity Cover up to 12 months
£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)
Essex and surrounding areas, including Romford, Ilford, Harlow, Loughton, Chelmsford
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
We are looking to appoint a Family Support Worker for a fixed term period of up to 12 months, on a full time basis (35 hours per week) to deliver a high-quality family support service as part of our Essex Care Team.
Reporting to the Family Support Manager of the Essex Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.
Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.
Location:
This role covers Essex and surrounding areas, including Romford, Ilford, Harlow, Loughton & Chelmsford.
What we’re looking for:
· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care
· A warm, inclusive approach to achieving goals quickly and correctly
· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines
· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)
· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates
· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.
What we offer:
· We have a range of fantastic benefits that we offer our employees, including:
· Flexible working hours to balance home and working life
· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
· Company car for front line care posts
· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
· Time off in Lieu
· Access to the Blue Light Card Scheme, and other rewards and discounts
· Bike to work, season ticket loan and payroll giving schemes
· A recommend a friend recruitment bonus scheme
· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
· Pension scheme where we contribute 5% of your salary and you contribute at least 3%
· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
Robust training and development programmes to support your learning and growth
If you’d like to find out more about these benefits and working with us, please visit our website.
As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.
Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.
The programme aims to provide a building block for you to individually tailor your own learning and development needs.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please visit our website via the link and apply online.
Interview Date to be confirmed
Please disclose on your application form if you have used AI for any part of your job application.
Interviews will take place at our Essex Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.
There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reports To: Head of Frontline Services
Hours: 12 hours per week (flexible but should include attendance at fortnightly Monday morning team meetings in Harrow). There may be opportunity to expand hours if desired.
Location: [Hybrid: Harrow team meetings /West London Community – which could span Hounslow, Hammersmith, Harrow, Barnet, Ealing, Brent/Online/Telephone]
Our head office is currently in Croxley, Watford and team meetings may move to this location. You need to be able to travel to this location as part of the role.
Salary - £34,320 pro rata
The Violence Intervention Project (V.I.P) is a young Charity (founded in 2017), pioneering new approaches to working with young people (YP) involved in serious youth violence (SYV). Through a combination of practical and therapeutically informed practice, we support YP, their families and communities to live safer lives. Today, The V.I.P. supports more than 50 YP and families across the London Boroughs of RBKC, H&F, Ealing, Hounslow and Hillingdon. As an organisation with a therapeutic ethos at the heart of our practice, we prioritise the care and wellbeing of our employees. As a result, we have an incredible team and strong employee engagement backed by clinical supervision, a Board of Trustees and a Leadership Team who support and promote personal care and professional development. It’s because of our unique working culture that we’re able to meet the serious challenges and demands of our work.
At the V.I.P we aim to be a thought leader in our sector. To date we’ve established strong ties with the Anna Freud Centre along with funding from the Mayor of London’s Violence Reduction Unit. All our operations are framed within a public health approach and built on the fundamental belief that shame is a catalyst for violence; to which relationships are the antidote.
Our innovation, passion and principles have translated into a strong reputation and sustained expansion across West London. Our practice model, Urban Therapy, meets young people where they are — in cafes, parks, and community spaces. We also deliver early intervention programmes in schools and lead The Shame Initiative, our national training and consultancy offer for frontline practitioners.
All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and two employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.
Job Purpose: The Family Outreach worker plays a vital role in supporting the families of clients to enhance their stability, wellbeing, and access to essential services. In this role, the Family Outreach worker will provide personalised assistance to families, strengthen connections with external partners and community resources, and collaborate with the team to ensure comprehensive and cohesive support. Additionally, they will establish structured communication and availability protocols to manage expectations and promote sustainable assistance for families.
Key Responsibilities:
1. Develop and Implement Family Support Plans § Caseload Management: Maintain a focused caseload of 4–5 families at a time, ensuring each receives consistent, high-quality support § Care Plan Development: Co-design and implement personalised support plans with families, focused on clear, achievable goals, addressing unique needs such as housing support, access to services, and emotional and practical assistance. § Outcome Tracking: Regularly assess and monitor family progress, aiming for high satisfaction and meaningful, positive outcomes. § Ensure all work complies with safeguarding and confidentiality policies and promptly escalate any concerns regarding the welfare of children or vulnerable adults.
2. Build and Strengthen External Partnerships and Professional Networks § Networking and Outreach: Dedicate time each month to building relationships with key external partners, such as housing providers, domestic violence services, cultural support groups, and other community organisations. § Professional Network Integration: Actively collaborate with members of each family’s professional network (e.g. healthcare providers, educators, social services) to ensure aligned and effective support. § Partnership Development: Identify service gaps and cultivate partnerships with external agencies to broaden the range of resources available for families, especially during crises or complex situations. § Crisis and Complex Needs Support: Utilize professional connections to extend the support network available to families, enhancing their access to comprehensive care.
3. Foster Team Collaboration and Communication § Team Meetings and Case Discussions: Participate in regular team discussions to align family support strategies and incorporate team insights into care plans. § Documentation and Information Sharing: Maintain detailed documentation on family interactions, progress, and needs to facilitate informed team coordination. § Collaborative Problem Solving: Leverage the collective expertise of the team to address complex family needs and ensure proactive, cohesive support.
4. Develop Clear Communication and Availability Protocols § Service Model Communication: Communicate service guidelines, availability expectations, and emergency protocols to families to promote mutual understanding and prevent miscommunication. § Feedback-Driven Adjustments: Regularly gather and assess feedback from families to adjust communication protocols and improve service effectiveness.
5. Ongoing Monitoring, Review, and Professional Development § Role and Service Review: Schedule regular check-ins with management to assess role effectiveness and identify areas for improvement. § Feedback Collection and Analysis: Collect feedback from families and professional network contacts to maintain high-quality service standards and align with organisational objectives. § Professional Growth: Engage in professional development opportunities to continually refine and align your approach with the organisation’s mission, vision, and evolving community needs. Key Requirements: § Experience in Family Support or Community Outreach: Proven background in social work, family support, or community engagement, with an ability to manage complex family cases. § Strong Communication and Network-Building Skills: Effective communicator able to engage with families, team members, external partners, and professional networks, ensuring cohesive, high-quality support. § Empathy and Professionalism: Commitment to providing respectful, empathetic support to families, balanced with clear professional boundaries. § Organisational Skills: Ability to manage multiple cases, maintain thorough documentation, and adhere to Urban Therapy protocols to ensure high-quality, consistent service.
Key skills and qualities: · Flexibility and adaptability · Trust building · Advocacy skills · Crisis Intervention skills · Resilience · Active Listening · Solution Focused · Ethical practitioner
Urban Therapy is committed to equality, diversity, and inclusion, and encourages applications from individuals of all backgrounds and lived experiences.
This role may evolve as community needs develop; the Family Outreach Worker will contribute to shaping the service model over time.
The client requests no contact from agencies or media sales.
Harris Hill is proud to be partnering with the Community Land Trust Network to recruit a New Business, Partnerships and Innovation Manager — an exciting opportunity to join a highly respected national charity championing land justice, community ownership and social equity.
About the Role
Accountable to: Chief Executive Officer
Salary: £45,200–£55,200 (depending on skills and experience)
Contract: 12-month fixed-term contract, with potential to become permanent
Working Hours:
· 3 days / 21 hours per week (with reduced duties), or
· 4 days / 28 hours per week
Working pattern negotiable
Location: Remote/home-based
This newly created role will play a pivotal part in expanding the charity’s income and influence. You will:
- Lead on new business development, nurturing existing supporters and securing new partnerships with developers, housing associations, local authorities, funders and other stakeholders.
- Shape and grow their consultancy and service offer, helping reduce reliance on grant funding.
- Support the roll-out of their Growth Lab, working with practitioners and community groups to develop innovative models, products and services for Community Land Trusts.
- Capture insights, impact and learning to strengthen the case for scaling these innovations.
- Work closely with the CEO on funding proposals, partnership development and strategic initiatives.
This role offers variety, influence and the chance to help shape a major area of the charity’s future work. The team operates fully remotely, with a warm, collaborative culture and a strong focus on wellbeing.
About You
They are looking for someone who:
- Has experience in partnerships, business development, philanthropy or account management — and enjoys turning opportunities into long-term relationships.
- Communicates with clarity, confidence and professionalism across sectors including business, charity, local government and community groups.
- Is entrepreneurial, proactive and excited by innovation and co-creation.
- Shares a commitment to social justice, equity and community-led change.
Key Dates
- Closing date: Monday 5th January 2026
- Interviews: Week commencing 12th January 2026
How to Apply
Please email Hannah Laking at Harris Hill to request the full job pack, or you can download it directly from this advert. If you’d like to learn more about the role, you’re welcome to book a call with Hannah. Alternatively, you can simply send your CV and supporting statement which must follow the structure outlined in the job pack before the closing date, and Hannah will get in touch.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Every child with cancer deserves the chance to survive. As Business Development Manager, you’ll grow corporate partnerships that deliver life-saving care.
Business Development Manager
Salary: £40,000–£45,000 p/a, depending on experience
Location: Hybrid – Home working with Thursdays in our Central London office
Contract: Permanent, 35 hours per week (flexible working considered)
Every child with cancer deserves the chance to survive, no matter where they are born. But in many low-income countries, too many lives are still lost to a curable disease. At World Child Cancer, we are committed to changing this reality. We partner with hospitals across Africa and Asia to improve early diagnosis, strengthen healthcare systems, remove barriers to treatment and ensure children and their families receive the holistic support they need to survive and thrive.
About the role
This is a newly created and high-impact role, perfect for someone who wants to build and drive a corporate fundraising programme with ambition. Reporting to the Head of Philanthropy and Partnerships, you will shape our corporate income strategy, identify exciting new business opportunities, and cultivate high-value, multi-year partnerships that accelerate our mission.
Your work will open doors, build brand visibility and unlock support from companies who want to make a measurable difference to children facing cancer across the world. A significant part of the role will be to develop new business.
What you’ll do
· Lead the development of World Child Cancer’s corporate fundraising portfolio, unearthing and securing new six- and seven-figure partners
· Develop strategic plans and a compelling suite of partnership opportunities, benefits and supporter engagement products
· Proactively engage with and cultivate relationships with new donors and steward existing funders.
· Attend key networking and industry events to build visibility and pipeline
· Work collaboratively to create powerful proposals, cases for support and investment-ready budgets
What we’re looking for
We’re searching for someone experienced in corporate fundraising, who cares about our mission, is proactive, confident and experienced in developing new business.
You’ll bring:
- A successful track record in high-value business development or corporate fundraising, including securing six-figure, multi-year support
- Excellent relationship-building skills, with the ability and confidence to interact with new and existing companies
- Experience of successfully developing cultivation plans to engage new funders
- Ability to research and identify potential new funders
- Ability to translate complex programme detail into compelling pitches, proposals and reports
- Ability to help develop and report on project budgets
- Experience to multi-task and prioritise efficiently
- A collaborative and proactive mindset, and ability to work on own initiative
- A commitment to improving the lives of children with cancer globally
- Understanding of project management
Why join us?
You’ll be part of a small, ambitious and supportive team with a proven track record and the scope to grow. With corporate fundraising still an under-developed income stream at World Child Cancer, there is a genuine opportunity to make your mark, influence strategy, and see the impact of your work on children and families around the world.
Terms of employment:
- Generous 8% employer pension contribution after 3 months
- 25 days annual leave + bank holidays + an additional day at Christmas
- Hybrid working with flexibility
· Location: Hybrid working, with 1 day per week in the office in London, on Thursdays
If you want your work to matter and want to help drive life-changing progress in childhood cancer survival, this could be the role for you.
To apply for this position, please submit your CV and a supporting statement (maximum 2 pages) that addresses the “essential” criteria in the Person Specification.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Recovery Worker
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Recovery Worker
Location: West Ealing - Unfortunately there is no step free access available on this site.
Salary: £27,000
Shift Pattern: 37.5 hours per week on a rolling rota between Monday to Friday from 10:00 - 18:00 consisting of 8 hour shifts, 5 days per week. You may be required to work outside these hours as per service requirements such as bank holidays and evenings.
About the Role
We are seeking a dedicated and compassionate Recovery Worker to join our team based in West Ealing. We support adults experiencing homelessness, isolation, mental health challenges and addiction. We provide support and appropriate interventions that will enable successful resettlements, and deliver to achieve safer, integrated communities for our stakeholders. The service has two 24/7 multi-bed premises which provide supported housing for individuals facing addiction and homelessness.
In this role, you will work closely with our residents to provide tailored person-centred support to enable our residents to feel empowered to overcome personal challenges, and achieve their desired goals. You will support them with re-integrating into the community through tailored support plans, interventions, and working closely with our stakeholders.
Key Responsibilities include:
- Ensuring the safety and wellbeing of residents and participants at all times
- Focusing on empowering our residents to take control over their lives and meet their personal goals
- Planning activities to engage residents with other people, communities, and opportunities
- Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins
- Be a valued and reliable member of the team, completing handovers for night colleagues for a seamless service
About You
We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives!
We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.
- Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs and homelessness
- Ability to show empathy and compassion to our residents, and different challenges they face
- Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
- Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are searching for a Business Support Manager who is enthusiastic to work within our small but driven team. The Business Support team plays a key role in the charity, as the income generated from employers supports our whole operation.
Protect is the UK’s whistleblowing charity. Our aim is to protect the public interest by helping workers to speak up to stop harm and wrongdoing. We support whistleblowers by providing free and confidential legal advice, we help employers improve their whistleblowing frameworks and cultures, and we campaign for legal and policy reform.
The service we offer to organisations is unique and we work with a wide range of organisations in the public, private and charity sectors - and from FTSE to SMEs. Whistleblowing has never been more important and the work we do encourages more employers to develop safe working cultures, where their staff are confident to speak up if they see wrongdoing.
The vacancy would suit someone who has strong line-management and B2B business development skills, who is interested in working in a charity/legal environment.
You will help attract new business, account-manage a number of clients and line-manage 4 members of the team. There are opportunities to be involved in the delivery of training or consultancy, and in the design of new webinars and resources for employers.
We are looking for a self-starter who uses their initiative to contribute great ideas and succeed with their sales.
Business Support Team
The current team consists of the Client Relationship Director, 2 Relationship Managers, 2 Account Executives and a Marketing & Digital Operations Manager. The team is responsible for new business, account management, webinars and round tables, marketing, and product development.
Key Responsibilities
Leadership & Team Management:
· Lead, coach, line manage and develop the Relationship Managers and Account Executives, to consistently achieve target.
· Role model by achieving own sales targets and developing client relationships with key accounts.
· Ensure that the team responds promptly to all enquiries from employers seeking support in enhancing their frameworks.
· Provide mentorship, training, and professional development opportunities for the team to enhance their skills and knowledge, ensuring a supportive and collaborative work environment.
· Set clear objectives and performance standards for the team, conducting regular performance reviews and providing ongoing support.
· Foster a positive and inclusive team culture that reflects the charity’s values.
Sales & Account Management
· Key account management of our high-level Members, leading on associated consultancy projects, sales and upsells.
· Ownership of particular sectors, including researching, approaching, organising and leading on webinars, round tables, blogs and specialist training.
· Selling the charity’s services to inbound enquiries, and identifying prospects and selling the charity’s services through proactive outbound activity.
· Being attentive to current legal affairs, whistleblowing cases and commercial market trends to accurately inform sector and client approaches.
· Represent the charity at exhibitions, events and conferences.
Service Delivery:
· Assisting the Director in implementing the strategy and scoping new revenue streams.
· Monitor and evaluate service quality, making improvements where necessary to enhance efficiency and effectiveness.
· Develop and maintain resources, guidance, and templates for the team to ensure consistent and high-quality service.
· Develop and improve tools and processes for engaging employers including through feedback.
· Keep abreast of changes in the related environment.
· Working with the Director and Marketing & Digital Operations Manager, ensure content on our website remains relevant, engaging and up to date.
· Working closely with other teams develop systems for better using the data and case studies we have to promote the importance of whistleblowing and the expertise of Protect.
Skills/Experience
Essential
· Successful and demonstrable B2B sales record
· Track record in successful account management and relationship building
· People management experience
· Excellent organisational skills
· Proactivity
· Familiarity with Microsoft Office
Desirable
· Familiarity with case management systems such as Salesforce
· Experience of working in/understanding of the charity sector
Benefits of working at Protect:
- Flexibility. The majority of our team works in our London office two days a week to share ideas and support. We are happy to talk flexible working, but expect this role to be a minimum of 4 days a week.
· 30 days holiday (pro rata) per year in addition to Bank Holidays
· A great place to work – our annual staff surveys reveal consistently high levels of staff engagement and satisfaction
· Supportive and collaborative colleagues
· Access to Open Up – a mental health support platform – for you and a family member.
· A sabbatical on completion of five years' service
Full benefits can be seen on our website. Protect is unable to support visa applications.
The client requests no contact from agencies or media sales.


