Digital and social media officer jobs

Help shape public narratives, amplify the voices and expertise of impacted communities, and support campaigns that drive systemic change in the criminal legal system.

We're looking for a Media, Communications and Campaigns Lead to join UNJUST and lead our media, internal and external communications, and campaigns activity. Working closely with the Executive Director and Research and Policy Lead, you'll develop and deliver strategic communications that support our organisational goals, increase visibility and strengthen our advocacy and campaign efforts.

This is a varied role where you'll manage media enquiries, develop relationships with journalists, create content across our digital platforms, support public campaigns and ensure our research, engagement and policy work is communicated effectively. You'll also help amplify the voices of lived experience through ethical, accessible storytelling and prepare key messaging and briefing materials for media and political engagement.

We're looking for someone with experience in media and communications, excellent written and verbal communication skills, confidence working with journalists, and a strong understanding of the role strategic communications plays in advocacy. You'll be organised, collaborative and committed to UNJUST's values, anti-racism and ethical storytelling.

UNJUST is committed to tackling systemic racism and discriminatory processes, policy and practices within the UK's criminal legal system. We work at the intersection of lived experience, research, law, advocacy and community power to expose the root causes of injustice, reimagine equitable systems and bring about transformative outcomes. Our work centres the voices of those most impacted and is guided by our values of realism, empathy, visionary thinking, activism, collaboration and trust.

The marketing and communications team is small but mighty. We help people find the School for Social Entrepreneurs (SSE), understand what we do and take the next step, whether that is applying for a programme, booking a workshop, coming to an event, becoming a partner or engaging with our work.

We lead programme recruitment across SSE. That includes campaign planning, email marketing, social media, web content, partner communications and applicant journeys. We also manage SSE’s outbound communications, making sure our messages are clear, timely and joined up across newsletters, press, stakeholder updates, programme promotion and wider brand activity.

It is a creative, varied team where the work moves quickly and no two days feel the same. You will work across the full communications mix, helping us turn ideas, stories and programme information into clear, engaging content that reaches the right people and encourages them to act.

The work is fast-paced, but it is also genuinely rewarding. Good marketing at SSE means more social entrepreneurs hear about the support available to them, more partners understand our impact and more people see the value of social enterprise. We are practical, collaborative and always looking for ways to improve. If you enjoy making things clearer, sharper and more engaging, and you want to see your work make a real difference, this is a brilliant team to be part of.

We’re looking for a skilled digital communicator who understands what works online and can turn ideas into clear, compelling content across social, web and email. Your work will raise the profile and priority of public libraries with key audiences, including local and national politicians, while keeping our members informed about the impact we deliver on their behalf. 

You’ll work closely with the Communications and Advocacy Manager as part of our Policy, External Affairs and Research (PEAR) team. The team leads our work to influence policy, build partnerships and raise the profile of public libraries nationally and locally - working with government, partners, the media and our members. 

You’ll write with clarity, create simple visuals or video, and use data to improve performance. Crucially, you’ll balance creativity with consistency - working within our tone of voice while handling nuanced and sensitive issues. 

You don’t need a library background, but you must believe in the power of public libraries to open up opportunities, expand horizons and bring communities together.

About us 

Libraries Connected is the national membership body for public library services. 

We are an independent charity representing almost every public library service in England, Wales and Northern Ireland – 176 services, with around 3000 branches serving over 61 million people.

We bring together the people who run these services to collaborate, share knowledge and strengthen the sector’s collective voice. 

Our work is led by our members and shaped by their priorities. This means we can respond quickly to emerging issues and provide clear, practical support where it is needed most.

Working at Libraries Connected

We are a friendly, collaborative team of around 20 staff based all around England and Wales. 

We value diversity and are committed to promoting an inclusive working environment. We strongly believe that inclusive and diverse organisations are not only better places to work, they are more innovative, make better decisions and are more successful. We value people who bring unique perspectives and knowledge to our team. 

We want to make our recruitment process as fair as possible. To reduce bias, we shortlist candidates based on their responses to up to five application questions. These are designed to tell us about your values, experience, attitudes to work, and transferable skills. We do not ask for a separate cover letter or supporting statement. 

We offer flexible working as standard, helping work fit around family and caring responsibilities. Many of our staff work their hours in different ways, including compressed hours. We are open to discussing what would work for you and be possible for the role. 

All roles are remote and are open to applicants who live anywhere in the UK. We provide staff with a home office set-up including laptop, monitor and phone. There is the option to work from our central London office or use a co-working space if it is not possible to work from home. 

We welcome requests for adjustments to our standard recruitment processes for anyone who needs them. 

Job details 

• Hours: 0.8 FTE 

• Contract: Fixed for 15 months, with an expectation to continue subject to income generation 

• Location: Home-based (with occasional UK travel) 

• Application deadline: 9am, Thursday 16 July 2026 

• Planned interview date: Wednesday 22 July (interviews will be held online) 

• Salary: £34,584.60 (pro rata). Payscales reviewed on annual basis 

• Employer pension contribution: 7%

Job description 

Overall purpose 

• Work with a high degree of autonomy to plan, create and publish digital content, taking ownership of content ideas, quality and performance, and using professional judgement to manage risks and escalate reputational issues where appropriate. 

Social media 

• Plan and publish daily content across LinkedIn, Facebook, Instagram and Bluesky 

• Use Buffer to schedule content in line with organisational priorities 

• Write engaging, accessible posts that reflect our tone of voice 

• Create a mix of content including text, video, photography and graphics 

• Work with colleagues to identify stories and opportunities for content 

• Use AI tools (such as Copilot) to generate ideas and optimise copy 

• Monitor performance and engagement across channels 

• Produce weekly reports and use insights to improve reach and impact 

Website 

• Create and update content, including news stories, project pages and resources 

• Ensure content is accurate, accessible and up to date 

• Commission and edit blog posts from members and partners 

• Work with developers to fix issues and improve functionality 

Email 

• Produce a regular (approx. monthly) email bulletin using Mailchimp 

• Work with colleagues to identify content and key messages 

• Use A/B testing and analytics to improve performance 

• Ensure emails follow best practice for design and accessibility 

YouTube 

• Manage the organisation’s YouTube channel as a repository for webinar content 

• Upload and organise recordings with clear titles and descriptions 

• Promote existing content across other channels 

Design and content production 

• Format documents into house style ready for publication 

• Create graphics and simple data visualisations for social media and reports 

• Support the production of high-quality, consistent visual content 

• Commissioning, briefing and liaising with external designers, photographers and videographers 

Advice and guidance 

• To act as the organisation’s digital communications specialist, providing expert advice on all aspects of digital communications, including best practice, design and usage 

Relationships 

• Build strong working relationships with colleagues across the organisation to identify content, align messaging and support delivery of strategic priorities. 

• Develop and maintain relationships with external partners, including communications and marketing contacts in member library services, sector bodies and government departments. 

Person specification 

Experience, skills and knowledge 

• Ability to manage social media channels for an organisation, including planning, publishing and evaluating content 

• Strong writing and editing skills, with the ability to produce clear, engaging and accessible content and communicate complex or sensitive issues in a balanced, audience-appropriate way 

• Ability to create multimedia content, including short-form video and social media graphics 

• Confidence using AI tools (e.g. Copilot) to draft, edit and refine content in line with organisational policy 

• Ability to use email marketing platforms (e.g. Mailchimp), including segmentation and A/B testing 

• Understanding of analytics and optimisation, including Google Analytics, SEO, GEO and performance reporting 

• Ability to use social media scheduling tools such as Buffer or similar 

• Able to edit blogs or contributed content for clarity, tone and impact 

• Ability to manage website content using a CMS (preferably Drupal or WordPress) 

Desirable

• Experience of managing social media and producing content for an organisation

• Experience of working in the charity sector 

Contract: Permanent, part-time contract.

Hours: 21 Hours, 3 days per week.

Salary: £20,000 - £23,000

Location: Hybrid, anchored to the Cardiff Carers Trust office 1 day a week. Flexibility to work from other Carers Trust’s offices around the UK when needed.

Working as part of the Wales team, the postholder will lead communications and marketing activity for both funds, ensuring carers’ stories, programme impact and opportunities for support are effectively communicated across Wales. The role will play a key part in building awareness, engaging stakeholders and delivery partners, and showcasing the difference these programmes make to unpaid carers’ lives.

The postholder will work closely with External Affairs colleagues in Wales and the UK-wide Communications and Marketing team to develop engaging digital content, media coverage, publications and social media activity. They will also coordinate learning and engagement events that bring together partners to share best practice and strengthen delivery across Wales.

As the postholder you will:

• Work with external suppliers including photographers, designers, translators and videographers.
• Lead communications and marketing activity for the Short Breaks Fund and Carers Support Fund in Wales.
• Coordinate learning, engagement and promotional events for stakeholders and partners.

Please download the attached recruitment pack to find out more. 

Role purpose 

To lead the creation, development and optimisation of high-quality, audience-targeted content that supports marketing campaigns, strengthens brand awareness, and enhances engagement across a growing and increasingly diverse range of stakeholders. 

The role will address current capacity gaps within the Marketing and Communications team by generating, repurposing and managing multimedia content that supports programme promotion, brand storytelling and organisational positioning. 

Key relationships 

• Marketing and Communications Manager (line manager)
• Head of Marketing and Communications (dotted line)
• Business Development department, Innovation team, QA and Standards team, Programme Delivery team 
• Centres, particularly Centres of Excellence
• External stakeholders (partners, educators, young people)
• Internal staff contributing to content 

Key responsibilities 

Campaign Support: 

• Work closely with the wider Marketing and Communications team to provide content for campaigns and central communications
• Support delivery of increased campaign volume, scale and impact

Content Optimisation and Repurposing: 

• Repurpose content into multiple formats for use across channels (social, email, web, campaigns etc.)
• Ensure content is effectively reused to maximise reach and value
• Maintain a pipeline of diverse content to support audience segmentation

Content Creation and Development: 

• Develop multi-format content (video, written, visual, digital) tailored to different audiences and sectors 
• Generate evergreen content that can be reused and adapted across campaigns and channels 
• Produce content that supports strategic content aims 

Stakeholder Engagement: 

• Build and manage relationships with internal and external stakeholders to generate authentic, impactful content
• Facilitate user-generated content, including youth voice and partner contributions

Insight and Continuous Improvement: 

• Gather feedback from stakeholders and audiences to refine content effectiveness
• Contribute to test-and-learn approaches to improve engagement and conversion
• Monitor performance indicators such as engagement rates, CTRs and website traffic 

People management responsibilities 

• No direct line management responsibility
• Will support coordination of contributors (internal staff, partners, freelancers where applicable) 

Skills and experience – essential 

• Ability to coordinate multiple projects and deadlines 
• Experience in content creation across multiple formats (digital, video, written)
• Strong copywriting and storytelling skills
• Ability to tailor content to different audiences and sectors
• Experience working with stakeholders to generate content
• Understanding of marketing and communications principles

Skills and experience – desirable 

• Experience capturing content on location
• Experience with brand development and positioning
• Knowledge of content performance analytics
• Experience in education, youth, or sport sectors 

Training and qualifications 

• Experience in marketing, communications, media or related field
• Ongoing professional development in content, marketing or digital communications desirable 

Development/career pathways for this role 

• Progression into Senior Content or Campaign roles
• Development into Marketing and Communications leadership pathways 

Personal qualities – for all roles in the Leadership Skills Foundation 

• Self-motivated and able to work autonomously 
• Customer focused 
• Effective and confident communicator 
• Proactive in approach and able to work on own initiative both collaboratively and independently 
• Adaptable to operational requirements and willing to learn 

Personal qualities – specific to this role 

• Creative thinker with strong storytelling instincts
• Highly organised with attention to detail
• Curious and proactive in identifying content opportunities
• Comfortable engaging with a wide range of stakeholders
• Resilient and adaptable in a fast-paced environment 

The role of Digital Officer plays a key role in supporting the delivery and continuous improvement of The Children’s Trust’s digital communications. Working closely with the Digital Manager and wider Marketing and Communications team, the postholder will help ensure our website, email marketing and other digital activity are engaging, accessible, user-focused and aligned with organisational priorities and brand guidelines.

The role will support the day-to-day management of the charity’s websites maintaining high-quality, up-to-date content with a strong user experience, alongside contributing to integrated marketing and communications activity through digital channels, including email and paid digital support. Using analytics and insight, the Digital Officer will help monitor performance, identify opportunities for optimisation and support data-driven decision making to enhance reach, engagement and user journeys.

This role requires a highly organised and detail-oriented individual with a strong understanding of digital best practice, who can work collaboratively across teams and manage multiple priorities effectively while contributing to the ongoing development of The Children’s Trust’s digital presence.

This role is not open to sponsorship.

Staff benefits include shuttle bus, and more… Read more below.

Role Requirements

Website management

• Support the day-to-day running of the charity’s websites, managing updates from across the organisation and ensuring continuous improvement and development of content, layout and structure.
• Support the Digital Manager to work with teams across the charity to ensure all website content is fresh, up-to-date and in line with our key messages, style and tone of voice.
• Support Digital Manager with ensuring websites are compliant, secure, accessible, user-friendly and aligned to brand, communications and organisational objectives.
• Produce content that complies with Web Content Accessibility Guidelines (WCAG 2.1 – Level AA) and help promote web accessibility throughout the Organisation.
• Build and maintain online forms, e.g. donations, event entries and data capture.

Campaigns and email marketing

• Assist the Digital Manager and Senior Marketing Manager with paid digital activity on small scale campaigns, covering areas such as paid social and Google ads or search campaigns and boosted posts.
• Contribute to marketing and communications plans for campaigns and projects.
• Support with review and delivery of email communications produced across the organisation to ensure they meet brand and best practice guidelines.
• Support with the creation and management of email communications using DotDigital.
• Optimise performance through A/B testing, segmentation and analytics.
• Collaborate with the Digital Manager to support and ensure effective targeting, segmentation and retargeting in our email marketing and paid campaigns.
• Support Digital Manager with the day-to-day running and long-term development of our Google Grants account and campaigns.
• Identify opportunities to improve reach, engagement and supporter retention.

Wednesday 29th July and Thursday 30th July

PLEASE READ CAREFULLY – ‘How to Apply’

Terms and Conditions

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Working across our artistic, educational and fundraising programmes, you will create engaging campaigns that grow audiences, increase participation, promote recordings and concerts, and communicate the impact of our charitable work. You will be responsible for maintaining the Foundation's digital presence, coordinating social media activity across multiple brands, and ensuring our websites remain engaging, accurate and up to date.

This is a varied, hands-on role requiring excellent content creation skills, strong digital marketing knowledge and the ability to manage multiple projects simultaneously.

Essential skills include:

• Experience delivering successful digital marketing campaigns.

• Excellent written communication and copywriting skills.

• Experience managing social media platforms professionally.

• Experience maintaining websites using a content management system.

• Ability to interpret digital analytics and use data to improve performance.

• Proficiency with Canva and Adobe Creative Suite (or equivalent creative software).

• Familiarity with email marketing platforms.

• A strong affinity with choral music and the charitable objectives of the VOCES8 Foundation.

Job Title: Digital Communications Officer

Responsible to: Senior Communications & Engagement Manager

Salary: £29,706 – £31,908 per annum 

Location: Head Office, 5 Trinity Street, London, SE1 1DB 

Hours of work: Full time - 35 hours per week (Minimum two days per week in the London office). Occasional weekend and evening work with time off in lieu (some domestic and international travel may be required) 

The package also includes: 

• 8% employer pension contribution

• 25 days annual leave, plus bank holidays and additional discretionary leave during the Christmas period 

• Season Ticket Loan 

About USPG 

USPG is the Anglican mission agency that partners churches and communities worldwide in God’s mission to enliven faith, strengthen relationships, unlock potential and champion justice. You can find out more about our work by visiting our website.

About the Role 

Reporting to the Senior Communications & Engagement Manager as part of a highly functioning and creative team, this vital role will work across all media and channels to raise the profile of USPG and its partners and their work: 

• Oversee the day-to-day running of our website and social media channels. 

• Liaise with colleagues and partners to gather information and use it to create engaging collateral which informs, inspires, and sometimes challenges. 

• Support the digital growth of USPG through SEO and Analytics

• Monthly digital and media reporting

About You  

You are an organised and digitally aware communications professional. You can take complex subjects and communicate about them in simple and effective ways that speak to specific audiences. You understand the importance of reporting on website and social media performance to understand USPG’s audience and to adjust and improve. You are comfortable working in a small and creative team and are confident speaking to the wider organisation. You can juggle numerous projects and deadlines at one time.

You will demonstrate considerable cross-cultural awareness and an ability to communicate in a way that is sensitive and appropriate. You demonstrate an aptitude for collaborative teamwork and the ability to work independently on your initiative. It is expected that the postholder will be inspired by the work of USPG and in agreement with its Christian ethos and that they will be comfortable writing in a way which reflects this.

This is an ideal opportunity for someone looking for an exciting and varied role within charity communications or a communications/marketing professional who wants to move into the charity sector. However, if you don’t necessarily fall into these categories, but have the right skills for this role, please get in touch.

How to apply: 

Please complete the application form and equal opportunities form and email us as indicated.
 

Closing Date: Wednesday 12 August 2026 by 9am.

Interview Date: Wednesday 19 August 2026 in London.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Homelessness is rising fast across Britain, and we are seeing unprecedented demand for our services. At this critical time, we are looking for two talented, experienced Senior Media Officers to join the Crisis media team, to help raise the public and political profile of homelessness, to shine a light on the human impact, and to show how Crisis is working to help people rebuild their lives and leave homelessness behind.

Location: Crisis is hiring two Senior Media Officers. One of those will be London (Aldgate) office based and the other role will be based in either our Birmingham, Liverpool or Newcastle office. Working from home is an option in line with Crisis’ Hybrid working policy; you will be required to work from the office twice a week.

About the role

As a Senior Media Officer, you will design, deliver and evaluate impactful media strategies to bring to life Crisis’ work, using print, digital and broadcast journalism to advocate for the solutions needed to tackle homelessness and inspire the public, businesses and politicians to join our mission to end homelessness for good.

You will work as part of a motivated, expert team to develop high-profile media and communications campaigns, including our annual Christmas appeal, and help to build our brand.

With homelessness at record levels there has never been a more critical time to join Crisis and ensure tackling homelessness is firmly on the news agenda.

Each Senior Media Officer will line manage one Media Officer.

About you

You will have significant experience of working in a challenging, fast-paced news and media environment to secure high-profile coverage. The ability to navigate competing priorities and influence senior internal and external stakeholders is essential.
To be successful in this role, you will be able to demonstrate excellent knowledge and experience of working with the media to help secure policy change, demonstrate the ability to secure high-profile consumer media to support income generation and have exceptional news sense, with the ability to take a creative approach when seeking out new media opportunities.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 2nd August at 23:59

Interviews will be held in person, W/C 17th August 2026

Interview process: The interview will consist of a competency-based interview + written task

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

34 hours – Full Time

12 month fixed term contract with possibility of contract extension or being made permanent

Grade 2: £51,394 plus £5,928 London Weighting if applicable

Flexible/Hybrid (with travel across Britain and Ireland as required)

Job Purpose

The Senior Digital Officer will help shape and deliver integrated communications campaigns that strengthen the TSSA’s voice, influence decision-makers, support organising activity and champion workers across Britain and Ireland.

The postholder will lead on digital communications, audience engagement, digital campaigning and the effective use of the organisation's digital channels. Working closely with the Senior Communications and Media Officer, they will ensure campaigns and TSSA priorities are amplified through targeted digital communications that support member engagement, recruitment, retention and organisational influence.

The role will support communications activity relating to organising drives, industrial campaigns, ballots, political engagement and wider organisational priorities, ensuring digital communications contribute to campaign success and member engagement.

The postholder will help drive a step-change in TSSA's digital offer, ensuring it reflects the union's ambition to be responsive, inclusive and effective in supporting members at every stage of their working lives.

Main Duties and Responsibilities

 Digital Strategy and Campaigning

• Develop and deliver digital communications activity that supports organising, bargaining, campaigning and political objectives.
• Develop targeted content, email communications and audience engagement activity that supports campaigns, organising and member engagement.
• Work collaboratively with the Senior Communications and Media Officer to deliver integrated campaigns across media, digital and member channels.
• Contribute to the development and maintenance of communications and campaign plans.
• Work closely with organisers and campaign leads to amplify key messages, increase participation and maximise campaign impact.
• Support communications activity relating to industrial disputes, negotiations, ballots, organising campaigns and political advocacy.
• Advise colleagues and senior leaders on digital trends, opportunities and best practice.

 Website Management and Development

• Support the ongoing development and improvement of the organisation's website, ensuring content remains accessible, engaging and aligned with organisational priorities.
• Contribute to website redevelopment projects through audience insight, content planning, user experience improvements and digital communications expertise.
• Work with colleagues, project leads and external suppliers to support website enhancements and improvements.
• Monitor website performance and user behaviour, making recommendations to improve engagement and member experience.

 Social Media and Audience Engagement

• Develop and deliver audience-focused content plans across social media and digital channels.
• Create and coordinate targeted digital campaigns designed to influence key audiences and decision-makers.
• Produce or commission engaging multimedia content, including graphics, video and digital storytelling.
• Grow and strengthen the organisation's digital reach, engagement and influence.
• Monitor emerging trends and recommend new approaches to audience engagement.

 Content Planning and Collaboration

• Work closely with the Senior Communications and Media Officer to translate campaign priorities, media opportunities and organisational messaging into effective digital communications.
• Ensure consistency of messaging across all digital channels and communications platforms.
• Collaborate with organising, campaigns, policy and leadership teams to identify and deliver digital communications opportunities.
• Support colleagues across the organisation to improve digital communication practices.
• Contribute to a shared communications and campaigns planning process to ensure effective coordination across the communications function.

 Analytics and Continuous Improvement

• Monitor website, social media and campaign performance using analytics and insight tools.
• Produce regular reports evaluating digital performance and audience engagement.
• Use data and audience insight to inform content planning, campaign delivery and strategic decision-making.
• Identify and implement new digital tools, technologies and approaches that enhance communications and engagement.
• Promote best practice in accessibility, user experience and digital communications.

 Shared Responsibility

• Work collaboratively with the Senior Communications and Media Officer to deliver an integrated communications function, jointly planning campaigns, coordinating messaging, sharing insight and ensuring communications activity supports organising, campaigning and the organisation's strategic objectives.
• Co-produce TSSA's annual journal and other flagship publications.

If you would like to apply for this role, please provide a CV and a statement (no more than two sides of A4) of how you meet the requirements for the role.  

Closing date is 10 am Monday 13 July. 

Interviews will take place on Tuesday 21 July, in London, in person.

Digital Service Manager

We are seeking an experienced Digital Service Manager to lead the delivery, governance and improvement of high-volume digital services that support democratic participation.

Position: Digital Service Manager
Salary: £45,000 to £55,000 per annum (FTE)
Location: Remote, UK based
Hours: Full-time
Contract: Permanent
Closing Date: Friday 7 August 2026

About the Role

mySociety is looking for a Digital Service Manager to oversee the day-to-day running and development of its online services, including WhatDoTheyKnow, FixMyStreet, TheyWorkForYou and WriteToThem.

This is a varied role combining operational service management, user support, governance, risk management and continuous improvement. You will ensure services run effectively, support users, manage complex issues and work collaboratively with teams and stakeholders to improve digital services that create meaningful social impact.

Key responsibilities include:

· Managing complex and high-volume digital services, ensuring excellent user support

· Overseeing escalations, priority cases and rights-based requests including GDPR related matters

· Maintaining policies, processes and governance standards across services

· Managing service risk, reporting and compliance with relevant legislation

· Identifying opportunities to improve user experience and service delivery

· Supporting and developing a User Support Officer and working alongside volunteers

You will join a fully remote, digital-first team, with opportunities to meet colleagues face to face at quarterly team meetings.

About You

You will have experience managing complex digital services and the ability to make effective decisions in fast-moving environments.

You will bring:

· Experience managing user-focused digital services

· Strong understanding of GDPR and information rights requests

· Knowledge or experience of Freedom of Information, media law or online community moderation

· Excellent organisational, problem-solving and communication skills

· Experience improving processes and delivering high-quality services

· The ability to work effectively within a remote and geographically distributed team

You will be proactive, collaborative and passionate about using technology to improve access, participation and positive change.

About the Organisation

mySociety is a small, purposeful charity creating and running digital services that break down barriers to democratic participation. Through its platforms, the organisation helps people access information, engage with decision makers and take action on issues that matter.

The organisation is committed to creating an inclusive team and welcomes applications from people with a wide range of backgrounds and experiences.

Other roles you may have experience of could include Digital Product Manager, Service Delivery Manager, Digital Operations Manager, User Support Manager, Digital Services Lead, Product Operations Manager, Digital Programme Manager.

Founded in 1681 by King Charles II, the Royal Hospital Chelsea has stood for centuries as a national symbol of gratitude to the soldiers who have served our country, and is home to the iconic Chelsea Pensioners. Today, the Hospital’s role remains to ensure that those who have served are always supported.

We are now looking for a proactive and creative Press Officer to support the delivery of our press and media, helping bring the stories of the Chelsea Pensioners to life and ensuring they reach audiences across local, regional and national media.

If you’re an excellent writer with a strong news instinct, some experience in PR or journalism, and a desire to work with meaningful, human stories – this could be the role for you.

Where you fit in

You’ll join an ambitious Development, Marketing and Communications team focused on raising the Royal Hospital’s profile, increasing fundraising income, and building new audiences through compelling, emotive storytelling.

Supporting the Communications and PR Manager, you’ll play a key role in delivering an ‘always-on’ press office, ensuring our stories land where they matter and contribute to organisational objectives.

What you’ll be doing

You’ll support the delivery of proactive and reactive PR activity, helping to generate consistent coverage and maintain strong media relationships.

You will:

• Support the delivery of ‘always-on’ PR, securing regular local and national coverage
• Manage the observance calendar to identify opportunities around key dates such as Founder’s Day and Remembrance
• Build and maintain relationships with journalists and media contacts
• Draft press releases, media briefings and Chelsea Pensioner case studies
• Play a key role in the day-to-day running of a busy press office, handling media enquiries quickly and effectively
• Coordinate media visits, facilitating interviews with Chelsea Pensioners and spokespeople
• Monitor and evaluate coverage, maintaining tracking and reporting tools

· Support the team with gathering of digital/social content to support the Royal Hospital’s press and wider marcomms objectives.

• Ensure records are accurate, up to date and GDPR compliant

We’re looking for someone who is:

• A strong writer, able to produce clear, compelling content tailored to different audiences
• Experienced in PR, communications or journalism (ideally within a charity or purpose-led organisation)
• Developing relationships with media and building a strong contacts base
• Highly organised, with the ability to manage multiple projects and deadlines
• Confident working both independently and as part of a team
• Sensitive and empathetic when working with personal and beneficiary stories
• Calm under pressure, with a good understanding of reputational considerations
• IT literate, including Microsoft Office and media monitoring tools

This is a fantastic opportunity to develop your career in PR within a national institution, working on stories that have real impact and meaning.

To apply: please submit your CV and a covering letter of up to 500 words.

Early applications are encouraged as we will be reviewing applications and interviewing candidates throughout the recruitment process.

Social Media Officer

London 

£46,263 (pro rata) pa plus £6,216 London Weighting

Full-time, 10-month fixed term contract with possibility to extend.

35 hours per week (open to job share applications, happy to talk flexible working).

We have a flexible working policy with most staff expected to work from the office for a minimum of 50% of working hours.

Can you create impactful, viral content to help us win for working people?

Looking for a dynamic Social Media Officer to join our creative and collaborative social media team.

Our content regularly reaches millions, shapes debates and engages politicians, influencers and key decision-makers.

In this role, you’ll develop innovative, viral content and support workers to produce powerful and authentic digital content.

What experience, skills, knowledge and understanding do you need?

• You’ll have a track record of making innovative social content that makes an impact.
• You’ll be passionate about helping workers go viral.
• You’ll know what’s going far, the creators having a big impact - and how to adopt the latest trends.  

We are particularly keen to receive applications from Black, Asian and minority ethnic (BME) applicants who are underrepresented in this part of the company but also welcome applications from any candidate.

The closing date 12:00 on Thursday 23 July 2026. 

Interviews will be held on 29/30 July 2026.

We are seeking a Digital Marketing Officer to join our Development and Communications directorate and contribute to the ICR’s digital marketing needs – in particular, to support fundraising across all digital touchpoints. The successful candidate will play a key role in producing and editing digital fundraising content for the ICR’s website and donation platform; creating content for digital ads, including writing copy, working on video briefs, and collating appropriate imagery; our email marketing by writing compelling copy, building templates and working with data.

Key Responsibilities

• Creating fundraising content for the ICR's website
• Developing effective digital supporter journeys
• Writing copy for email marketing
• Creating and optimising content for digital advertising

About You

We are looking for someone with experience in writing engaging copy for email marketing, social media and paid advertising, and have good knowledge of email marketing and digital platforms including Mailchimp, Google Search Ads, Ad Grants and Meta.