Digital communications jobs in tameside, greater london
We are looking for an experienced, capable, calm, communicativeDirector of Operations to take responsibility for translating our vision, mission and values in to day-to-day operations.
About us
The Magpie Project is a fast-growing, Newham-based charity working to create a better world for mums with under fives who are at risk of homelessness, and subject to the hostile immigration environment. Our Vision is one of powerful mums building a world of equity, opportunity and kindness in which all our children thrive. We do this by providing mums and minis – together – with emotional and social support and the essentials they need at all stages of their journeys towards secure status, suitable homes and good health, we work through, trust, love, endurance, hope, and joy. We deliver services under one roof, where play is centred, information flows, and the whole person matters. We concentrate on building relationships of trust and community where each Magpie Mums’ and minis’ voice is heard.
Overview
Since our establishment in 2017 many funders, community members, professional partners – not to mention mums and minis - have bought in to our vision and seen our project grow to a staff team that hovers around the 15, and a turnover well above £500k. Our success means that we are now looking to recruit to a new and vital role of director of operations. This critical role will work alongside the CEO to make sure that our ideas and ambitions are matched by sure-footed implementation, safe structures, and workable policies.
You will ensure efficiency, compliance, clarity, reporting and calm in the running of our fast-moving, multi-faceted grassroots charity. You will be the unwavering back-stop behind the exciting innovation, and the busy front-line. Your organisational skills and operational expertise will create and maintain a structure which is safe, sustainable, efficient and transparent - while being agile enough to allow our volunteers and staff to pivot when necessary in order to meet the ever-evolving needs of our mums and minis.
This leadership role includes line management of project leads, staff and volunteer recruitment, reporting and budget management, HR responsibilities the development of policies and procedures, as well as occasionally deputising for the CEO
Key Responsibilities
- Strategic Leadership
- Work within the charity’s mission, vision and values, and strategic plan to ensure and oversee the smooth running of all day to day activities of the charity.
- Work to create, maintain and deepen our culturally competent, anti-racist, decolonised, psychologically-safe environment for all mums and minis, staff, volunteers and visitors.
- Ensure that – as a charity – we are always ambitious but operating within our means in remain fully accountable for every penny and hour that we spend.
- Centre Management
- Provide strategic oversight and support for project leads in their delivery of projects and programmes at the centre, ensuring alignment with charity objectives.
- Provide line-management support to Play, Resources, Kitchen, Finance and Fundraising leads.
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- Foster a collaborative environment in which shared decision making is embedded, where all staff members and volunteers feel valued and where projects are well-integrated into the charity’s overall operations.
- Staff & Volunteer Recruitment
- Lead on all recruitment to attract skilled staff and committed volunteers.
- Create, update, and implement onboarding, training, and retention strategies.
- Promote diversity and inclusion in hiring practices.
- Work to further enable our ‘community first’ recruitment policy.
- Work to create a ‘staff handbook’ and a ‘volunteer handbook’ to aid with onboarding and induction.
- HR Oversight
- Work with external HR support provider to oversee employment contracts, benefits, for all staff, and support and supervision for staff that you manage.
- Work with HR to review and create fair, compliant and benchmarked employment contracts for all staff.
- Oversee and record holiday, sick, maternity and bereavement leave in line with charity policies.
- Ensure compliance with all employment laws and best practice.
- Work with our Finance Director to ensure smooth running of payroll, SSP and other contractual arrangements that are compliant and transparent.
- Policies & Procedures
- Develop and implement policies to ensure clarity, fairness, compliance, consistency and efficiency.
- Regularly review and update policies in line with best practices and legal requirements to a timetable in agreement with the board of trustees.
- Keep abreast of governance regulations and report to the CEO and on Trustee Board on GDPR, financial, safeguarding, and risk assessment policies.
- Financial & Resource Management
- Oversee and assist the Finance manager in creating annual and multi-year budgets,monthly management accounts, financial planning, resource allocation, reporting to funders and trustees to ensure transparency and sustainability throughout the charity.
- Implementing strategies to delegate budget-holding to project leads, and to ensure operational efficiency at all times.
- Facilities & IT Management
o Ensure smooth operations across physical assets and digital infrastructure.
o Oversee health and safety compliance within the charity’s building and off-site delivery.
o Manage external providers of HR, Salesforce and H&S functions.
o Liaise with co-tenants and freeholder as well on all building matters.
- Board Liaison
o Prepare for, attend and play a leadership role in quarterly Finance and Risk meetings as well as attending termly Board meetings
o Prepare Board meeting papers on operational and financial matters
o Oversee, maintain and ensure adherence to a schedule of delegated authority across the organisation
Skills & Qualifications
- Proven leadership experience in charity operations, non-profit management, early years setting, or a related field.
- Management qualification a bonus but not essential.
- Strong HR expertise, including staff recruitment, salary benchmarking, and compliance.
- Experience in line management of project leads, with a track record of strategic oversight and performance development.
- Ability to develop and implement policies and operational procedures effectively.
- Strong financial acumen, including budgeting, management accounts, and resource allocation.
- Knowledge of Microsoft Teams, Xero accounting software, Payroll protocols, Salesforce or other CRM systems.
Person Specification
- We are looking for a leader with a proven track record as Director of Operations, COO or Operations Manager in a similar sized organisation. .
- In this role, you will be able to gain the trust of the team by balancing kindness, care and compassion with competence and decisiveness gained from your years of prior experience in similar work. Above all, you will bring integrity and commitment to this role, in service of the mums and minis who make up our community.
- You will be confident in taking the lead on all your works streams while remaining in constant – daily, even hourly - communication and collaboration with staff, CEO, Finance, and Fundraising leads.
- You will unflinchingly interrogate our systems, policies and practices, while be extremely gentle with our people – creating psychological safety not only for all of our mums and minis, but also our staff and volunteers.
- Your attitude will be pragmatic and ‘can do’ as you carve a realistic path between confidence and caution when planning projects and delivery.
- You will understand that structure creates safety, but too much could be stifling – you will be emotionally and socially aware enough to walk this line.
- You will have experience of in line-managing project leads, with a track record of strategic oversight and performance development
- You will be able to develop and implement policies and operational procedures and report on them to the board
Reporting Structure
Reports directly to the CEO, and - on occasion - the board of Trustees, working closely with Finance and Fundraising leads, Project managers, and external HR and H&S provider.
Application process
Please send us your CV with a three-minute or less video explaining to us:
1. What makes you our perfect director of operations
2. What you would look to put in place do in your first 100 days
3. What your favourite colleague would say about you
You will not be judged on your production values – a talking head to camera on a shakey phone is fine.
Closing date for applications Wednesday 2nd July 2025
Please be available for interview week commencing July 7th.
Applicants will be asked to two interviews, one with a practical skills test, and then invited to spend a paid day at the project as part of the appointment process.
We believe all children have the right to a secure, safe place to play, healthy food, engaged, informed parents, and access to support



The client requests no contact from agencies or media sales.
Location: Flexible hybrid working, minimum 3 days in our office in Crayford
Contract: Full-time, permanent
Salary: £28,000 - £30,000
Hours: 35 hours per week, Monday to Friday (core hours 10am – 4pm)
Closing Date: Midday, Monday, 30th June 2025
Make a lasting impact for the millions living with allergies.
At Allergy UK, we’re the leading national charity supporting people with allergic conditions. We’re looking for a motivated and commercially minded Business Development Officer to drive growth through our Endorsements Programme, helping connect people with products that support their health and wellbeing.
This is an exciting opportunity for someone with a strong sales and relationship management background to join a growing team and contribute directly to our charitable mission.
What you’ll be doing:
·Identifying and engaging new clients for Allergy UK’s product Endorsements Programme
·Managing a pipeline of opportunities from initial enquiry through to signed agreements
·Maintaining strong relationships with existing clients to ensure renewals and growth
·Promoting cross-organisational engagement opportunities such as fundraising and campaigns
·Working collaboratively with colleagues in Communications, Fundraising, and Corporate Partnerships
·Tracking market trends and competitor activity to identify new growth areas
·Ensuring accurate CRM records and high-quality client service throughout
What we’re looking for:
·Proven experience in business development or sales, ideally in a commercial or B2B setting
·Excellent communication and relationship-building skills
·Commercial awareness and the ability to understand and articulate value propositions
·Experience managing targets, negotiating deals, and handling objections
·Able to demonstrate good organisational skills and the ability to juggle multiple priorities
·Ability to work independently and as part of a collaborative team
·Proficiency in Microsoft Office and CRM systems
Experience in the charity, healthcare, or life sciences sectors is welcome but not essential.
Why Allergy UK?
We are a passionate, purpose-driven organisation with ambitious plans to grow our reach and impact. As part of our team, you’ll be helping millions of people access the allergy-aware products and services they need to live well. We offer:
·A supportive, flexible working environment
·Opportunities for development and progression
·A welcoming, inclusive culture that values your voice and ideas
We warmly welcome applications from people of all backgrounds and communities. If you’re excited about this role but not sure you meet every requirement, we still encourage you to apply - you might be just who we’re looking for.
No one should die from allergy We provide expert advice, and advocate for better healthcare and support for those affected by allergy
The client requests no contact from agencies or media sales.
Job Title: Team Lead - Member and Supporter Experience
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Date: 5 August
*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.
Key Responsibilities:
Team Leadership and Coaching
- Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
- Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
- Play an active role in key business projects championing the supporter voice.
Continuous Improvement
- Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
- Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post.
The Person
Knowledge, Skills and Experience
Essential:
• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).
Desirable:
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
This would be ideal for someone at the beginning of their career looking to grow and develop within a very supportive and innovative organisation. We will provide a structured development programme, lots of opportunities for growth, along with a very nurturing, mission-focused culture and excellent benefits.
This role will support the Head of Environments, Platforms and IT Security to ensure that our technology infrastructure is reliable, safe and future-proofed. As required, the role holder will also support project implementation within the Technology Operations remit, having a direct impact in moving us forward in realising our vision and mission.
As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
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Active membership of local church congregation.
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An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks.
Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger. No challenge is too big. With you we can do it. Join us.
We are looking for an experienced Senior Philanthropy Manager to join us on a 12-month maternity cover contract to oversee our Major Donor programe. This is a fantastic opportunity for you to come into a dynamic and successful Fundraising and Communications Department: we have seen strong and sustained growth in all income streams in recent years. You will be expert in high value fundraising, and working in a motivated, skilled and passionate team.
We have a number of committed major donors who support our work as members of The George Society and as the size of our database grows (our number of regular donors and email subscribers have tripled in size this year), we are looking forward to growing our prospect pipelines and giving more people an opportunity to make a major gift in support of our work. You will be integral to this growth.
We find Action Against Hunger to be a very compelling proposition for high value funders. We are world-leaders in what we do, with programmes in over 50 countries reaching tens of millions of people, and an unparalleled track record fighting acute hunger and famine. We are looking for a Head of Philanthropy to sustain and build on current successes and are offering you an opportunity to get great experience and make a life-changing difference to families and communities in this role.
We would love to hear from you if you’re interested in joining us. For more detailed information on the role – and to see whether you have the necessary experience - please download the attached pdf Job description.
Closing Date: 4th July 2025 Interview Date: 6th July 2025 (1st round - virtual); 15th July 2025 (2nd round – face to face at our office)
Please read the following carefully before making your application: then all you need to do is send your CV and write a supporting statement explaining why you want the job and how your skills and experience make you the right person for the role and where you saw this vacancy.
- As a UK based position, candidates must have the right to work in the UK
- We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
- Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
- If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
First Give is a national charity that empowers young people to make a positive difference to the causes they care about. We do this by partnering with secondary schools across England and Wales, delivering a fully resourced programme that inspires an entire year group to connect with local charities and take meaningful social action — from fundraising and volunteering to campaigning and raising awareness.
Each programme culminates in a celebratory School Final, where student teams present their projects to an audience of peers, teachers, and guests. The winning class is awarded a £1,000 First Give grant for their chosen charity — but every participating student contributes to their community and gains skills, confidence, and a deeper understanding of social issues. We currently partner with over 200 schools each year, helping thousands of young people become active, engaged citizens
Our values inform what we do at First Give. We are:
- Altruistic
- Inspiring
- Empowering
- Collaborative
- Professional
This is an exciting time for First Give, as we have recently launched our three-year strategy and our ambition to activate the generosity of a million young people by 2034. In order to meet the requirements of the organisation for this ambitious growth a new 3 year fundraising strategy has been developed which includes expanding and diversifying our fundraising streams into Corporate and HNWI. We have also recently launched recruitment for a Fundraising Campaign Board Chair. The Campaign, A Route to A Million, aims to raise an additional £1.5 million over the next 3 years.
Philanthropy and Partnerships Manager
We are seeking a dynamic, strategic and relationship-driven Philanthropy and Partnerships Manager to lead on growing and stewarding First Give’s portfolio of high-value funders. This role will focus on securing income from High Net Worth Individuals and developing corporate partnerships – from first engagement to account management and delivery.
You will play a pivotal role in shaping First Give’s income growth, working closely with our Deputy Director. This role will also support key engagement activities, including hosting donors at student-led Final events and facilitating employee volunteering at schools.
This is an exciting opportunity for a confident fundraiser and communicator with experience managing and deepening relationships with both individuals and corporates – someone who thrives on strategy, storytelling, and social impact.
Key Responsibilities - please refer to attached job description for full details
Corporate Partnerships
- Work with the Deputy Director and members of the Campaign Board to develop a proactive pipeline of corporate partners, focusing on strategic alignment, mutual benefit and long-term value
- Lead on developing tailored pitches, proposal decks and partner materials
- Support the delivery of corporate partnerships, including recognition, benefits, volunteering engagement and impact reporting
Donor Engagement and Stewardship
- Work with the Deputy Director and Campaign Board to identify and cultivate new HNWI prospects
- Collaborate with members of First Give’s Fundraising Campaign Board to generate and support with requests for funding to HNWI and Corporates
- Develop and implement a HNWI outreach strategy, including managing a cultivation pipeline and tracking engagement milestones
- Coordinate and deliver engaging stewardship activities and materials, including tailored updates, reports, and thank-you communications
Person Specification
Essential Experience and Skills
- Demonstrable success in securing significant income from Corporates and HNWI
- Strong experience managing relationships with institutional donors, from cultivation to reporting
- Excellent written communication skills – able to craft compelling, strategic proposals and reports
- Understanding of corporate fundraising and partnership delivery, including employee engagement and volunteering
- Confident and personable – able to represent First Give at events and in donor meetings
- Experience engaging senior stakeholders or board members
- Strong pipeline management and ability to prioritise and coordinate multiple prospects and reporting requirements
Personal Attributes
- Passionate about First Give’s mission to empower young people through social action, with a strategic and entrepreneurial mindset for income generation
- Strong relationship builder with excellent interpersonal skills; thrives in collaborative, mission-driven environments
- Self-motivated, well-organised, and driven to meet ambitious targets
Desirable Experience
- Experience in a similar role within a charity supporting young people, education, or community development
- Familiarity with corporate social responsibility and ESG trends in corporate fundraising.
- Experience supporting or mentoring fundraising team members
- Experience developing donor engagement materials and reports with a focus on impact storytelling
Why work for First Give?
First Give provides many benefits and prides itself on how it treats its staff. Our benefits include:
- Three additional days between Christmas and New Year given to staff gratis. An additional day off for your birthday in addition to your annual leave allowance. Annual leave allowance increases year on year after 3 years with First Give, to a maximum of 30 days per year
- Contributory pension scheme
- Access to Health Assured (health and wellbeing) Employee Assistance Programme
- As you will use your personal mobile for work, First Give provides a phone allowance to contribute towards your mobile costs
- Training and professional development budget, with regular training offered through the Pears Foundation
- Up to three volunteering days per year
- Multiple team socials throughout the year
Contract: Full-time, 37.5 hours per week (9-5.30pm). Permanent
Location: Hybrid - The successful candidate will be expected to work from our London office or attend in-person meetings and host donors at school Final events up to two days per week. The remainder of the week can typically be worked remotely, with some flexibility as required.
The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. We want to foster a diverse and inclusive culture, to empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented, particularly black and minority ethnic and disabled candidates.
Creating opportunities where young people are inspired and empowered to give their time, money or skills to charities and causes that they care about

The client requests no contact from agencies or media sales.
About the role
Looking for a role where your relationship skills can help protect the planet? Join ClientEarth’s Philanthropy team and help grow the support we need to drive real change. ClientEarth is a leading environmental law charity working across four impact areas: Climate, Nature, Health and Justice. You will manage a mix of donors from individuals to foundations and work with teams across Europe to build lasting partnerships. This is an exciting opportunity to be part of a collaborative and creative development team that supports a purpose driven organisation.
Meet your Manager
In this role you will be managed by Sebastien De Menthon who is a Philanthropy Manager and joined ClientEarth in 2022, based in London. Sebastien discovered ClientEarth while studying anthropology and law at university. The high-leverage legal approach to achieve tangible progress on the climate and biodiversity crisis was immediately appealing. Since joining ClientEarth as a Philanthropy Officer, Sebastien has progressed to the Philanthropy Manager position where he supports and oversees two members of the Philanthropy Team. He has found that working in the Philanthropy Team has been a fantastic way to support ClientEarth's mission while learning about the world and developing skills in relationship management and communication.
Main Duties
- Actively manage donor relationships across assigned portfolio of largely UK supporters with first class stewardship and reporting to secure renewals and uplifts of approximately £1m per annum.
- Develop the pipeline of new donors through effective prospect research, network mapping and connecting with new contacts at external and internal events as a representative of ClientEarth
- Support the Philanthropy Manager, Philanthropy Lead for Europe and all the Philanthropy team to create the conditions for success in the European Philanthropy Team. Collaborating with colleagues across Europe inclusively to achieve shared goals, strengthen processes and model ClientEarth’s core values of courage, collaboration, integrity and care
- Keep up to date with fundraising trends and ensure these are worked into internal activities and planning
- Build a strong network of internal relationships across programme teams to facilitate engagement between legal staff and donors
See the job description (below) for a full list of duties for this role.
Role requirements
- Experience of providing best practice donor stewardship and relationship development with demonstrable evidence of securing or managing five and six figure gifts (essential)
- Experience of identifying, cultivating and soliciting prospects (essential)
- Experience of raising funds from donors in different geographies (desirable)
- Ability to influence internal and external stakeholders to achieve fundraising objectives (essential)
- Ability to represent ClientEarth with a range of external stakeholders both in-person and online (essential)
- An interest and understanding of environmental issues (desirable)
See the job description (below) for a full list of requirements for this role.
Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.
Further Information
Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.
Flexible working: We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based See our Benefits page for more.
ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds.
Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.
ClientEarth is not a law firm and does not provide legal advice or legal services to third parties
Using the power of the law to protect life on Earth.



The client requests no contact from agencies or media sales.
Head of Fellowship Experience
Team: Fellowship | Location: London / Hybrid | Salary: £55,000 - £65,000 | Permanent, Full-Time
About the Role
Harris Hill are proud to partner with a leading organisation to recruit a dynamic and experienced Head of Fellowship Experience. This newly created senior role offers an exciting opportunity to shape and lead an exceptional end-to-end fellowship journey, delivering outstanding user and experience design at scale.
You will lead a talented team responsible for enhancing engagement, boosting retention, and ensuring the fellowship experience is world-class across recruitment, onboarding, lifecycle communications, and community engagement. This is a unique role for someone passionate about user-centred design, with proven leadership skills and experience working within diverse, member-focused environments.
Key Responsibilities
- Lead the strategic vision for the fellowship experience, embedding user-centred design principles across all touchpoints
- Manage and develop a multidisciplinary team including community managers and CRM automation specialists
- Drive continuous improvements through user research, data insight, and testing to enhance conversion, engagement, and satisfaction
- Oversee lifecycle communications to ensure cohesive, meaningful fellowship journeys from onboarding through renewal
- Collaborate with cross-functional teams to embed outstanding experiences within communities, digital platforms, and intervention projects
- Champion diversity, equity, and inclusion within the team and wider organisation
- Manage a budget of circa £60k and meet direct income targets
Who We’re Looking For
- Proven expertise in user and experience design, ideally in member-based or customer-focused organisations with 10,000+ users
- Experience designing scalable, digitally enabled fellowship or community experiences at scale
- Strong leadership skills with the ability to manage and inspire a diverse team
- Excellent communication skills and a data-driven, agile approach to problem-solving
- Commitment to fostering inclusive environments and embedding DEI principles in all aspects of work
This is a pivotal leadership role that offers the chance to shape an innovative fellowship experience, working in a collaborative and mission-driven environment. You’ll join an organisation dedicated to making a meaningful impact while developing your own leadership and user experience expertise.
For more information, please submit your CV to .
Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
A national disability charity is seeking an experienced and creative Supporter Retention Manager to strengthen loyalty and deepen engagement across its warm supporter base.
This is a unique opportunity to lead and grow a multi-channel retention and cross-sell programme that ensures supporters feel connected, inspired and valued — helping to maximise long-term support for a vital cause.
Location: Hybrid – Home-based initially, moving to Central London (once office is secured)
Salary: Up to £40,000 per annum
Closing date: 4th July 2025
About the Role:
Reporting to the Head of Individual Giving and Legacies, the Supporter Retention Manager will lead warm supporter campaigns across direct mail, telemarketing, digital, legacy and gaming channels. You’ll craft compelling communications, manage agency partners, and use audience insight to develop impactful supporter journeys.
Key Responsibilities:
- Plan and deliver retention and cross-sell campaigns across multiple channels
- Lead warm direct marketing and telemarketing campaigns
- Drive supporter journeys and loyalty-building initiatives
- Write persuasive and inspiring fundraising copy
- Use data and insights to refine segmentation and optimise performance
- Manage relationships with external agencies to deliver high-quality campaigns
About You:
- Proven experience in supporter or donor retention across multiple channels
- Strong skills in copywriting, campaign management, and data-led strategy
- Confident in using CRM systems and digital tools to enhance engagement
- Experience with legacy marketing or gaming products is desirable
- A collaborative, proactive, and flexible team player
- Passionate about driving positive change in the disability sector
The role will be home-based initially, with plans to move to a hybrid arrangement once a new Central London office is secured.
Please note: Applications are being reviewed on a rolling basis, and the vacancy may close early if sufficient suitable applications are received. Early application is strongly encouraged.
To apply, please submit your CV and a short covering statement outlining your interest in the role and your relevant experience.
For a full job description and details on how to apply, please contact Hannah at Harris Hill on
Please note, due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion
Harris Hill is a certified B Corp™ and a leading charity recruitment agency, committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.
Virtual Fundraising Officer
Salary: £24,000 - £28,000
Contract: 1 year FTC – maternity cover
Location: Remote – offices in London and Glasgow if needed
Closing date: ASAP - post requires urgent placement and will be closed when suitable candidate is found
Benefits: 5% pension, cycle to work scheme, training and development budget
We have a great opportunity for a Fundraising Products Officer working for the National Autistic Society, reporting to the Head of Public Fundraising. This is an exciting chance to take ownership of innovative fundraising campaigns, develop your project management skills, and contribute to a mission-driven organisation that values flexibility, inclusion, and professional growth.
As part of this exciting role, you will lead on the delivery of engaging virtual and social fundraising campaigns such as “Walk 5k in April” and “100 Miles in October Challenge.” You’ll manage the full product lifecycle—from ideation and planning to execution and performance analysis—while working with cutting-edge digital platforms like GivePanel and Meta. You’ll also collaborate with internal teams and external partners to ensure a seamless and inspiring supporter experience.
To be successful as the Fundraising Products Officer, you will need:
- Strong project management skills preferably with experience delivering fundraising campaigns or events
- Proficiency in digital platforms and tools such as Meta, GivePanel, and Google Analytics
- Excellent communication and stakeholder management skills, with the ability to work collaboratively across teams
If you would like to have an informal discussion, please call Emma on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ashinaga UK is seeking a driven, proactive and detailed-oriented Operations Manager to join our team. This part-time role (4 days per week) is an excellent opportunity for a professional who thrives in a dynamic, mission-driven environment. The Operations Manager will play a key role in ensuring the smooth running of Ashinaga UK, supporting internal administrative, financial, compliance, student recruitment and programming functions as we aim to empower future Young Leaders for Africa through the Ashinaga Africa Initiative (AAI). The Operations Manager will work closely with the Managing Director, Programme Manager and Partnerships Manager to ensure the organisation runs effectively and efficiently. The Ashinaga UK team is small but motivated to see orphaned youth empowered.
We welcome applicants with experience in Executive Assistant, Office or Administrative Manager and/or admin-related roles.
About Ashinaga:
The Ashinaga movement was founded in Japan in the 1960s and has since expanded across the globe, empowering over 110,000 orphaned youth with access to education and support to achieve their full potential. The Ashinaga Africa Initiative was launched 10 years ago with the aim of equipping future leaders for Africa through undergraduate scholarships and leadership development opportunities. Ashinaga UK is proud to be part of this global movement, contributing to the mission of transforming lives and communities through education. Our work is primarily in the UK through collaboration with key university partners and donors.
- Pension: Ashinaga UK will match pension contributions up to 8% of the basic salary
- Holiday Allowance: Pro rata (based on full-time equivalent of 28 days per year, in addition to public holidays)
- Start Date: July or August 2025
- Working Pattern: Hybrid approach, with 2-days in the office per week
Key Responsibilities
- Work closely with the Managing Director to ensure efficient operations and resource management.
- Support the team in executing strategy, scholarship programmes, and fundraising initiatives.
- Develop and optimise operational processes for efficiency and compliance.
- Lead on financial administration, including processing invoices, expense tracking, liaising with accountants and budget forecasting.
- Coordinate outsourced support including Bookkeeping & Accounting, Audit, IT, and act as organisation’s key point of contact.
- Programme operations related to scholarship events, such as logistical support, coordinating travel and accommodation for Scholars and staff, administrative tasks, and summer internship grant approvals.
- Support scholarship recruitment, including application assessment, interviews, and liaising with university partners.
- Manage digital systems (CRM, project management tools) and data for both internal and Scholar use.
- Lead data management and support various reporting requirements (Trustees, Donors, Charity Commission).
- Support the Director to ensure compliance with charity regulations, health and safety standards, GDPR, and risk management.
Essential Criteria
- Right to work in the UK. Unfortunately, we are not able to sponsor visas.
- Role is based in London, however applicants throughout the UK are encouraged to apply. The role requires travelling to London or elsewhere in the UK from time to time.
- Availability to work weekends on the rare occasion, such as for our annual student leadership events.
- Strong administrative and strategic experience.
Desired Criteria
- Previous EA, Office Manager, Admin Manager, and/or Operations experienece
- Knowledge of charity law and regulations.
- Bookkeeping and financial reporting experience.
- Experience coordinating or supporting with events, such as charity programmes, donor receptions, corporate sponsor events, and webinars.
- Ability to manage multiple complex projects simultaneously, ensuring timely delivery and alignment with organisational objectives.
- Able to efficiently use a wide range of online tools, including spreadsheets, databases, and cloud-based applications.
- Experience using CRM systems to manage and analyse data and produce reports.
- Fundraising or programme management experience is a plus.
Personal Characteristics
- Passion for Ashinaga UK's mission: A genuine commitment to empowering orphaned youth through education and supporting the Ashinaga Africa Initiative's mission.
- Excellent interpersonal skills: Strong relationship-building abilities, with the capacity to engage and manage a variety of stakeholders, including donors and corporate partners.
- Adaptable and resourceful: Comfortable working in a dynamic environment with some degree of ambiguity, able to create processes that may not yet exist and get involved in projects that may require learning new skills.
- Organised and detail-oriented: High level of attention to detail in managing data, creating processes that require buy in from various stakeholders, and ensuring accuracy in communications and documentation.
- Self-motivated: Ability to work independently, take initiative, and meet deadlines with minimal supervision.
- Collaborative mindset: Willingness to work closely with colleagues, volunteers, and external partners to achieve shared goals.
Other Information
- Ashinaga UK takes a flexible approach to working, with core hours and an understanding and consideration for work-life balance and personal commitments.
- Interviews will be conducted on an ongoing basis, so we encourage early applications.
- Ashinaga Association in the UK is dedicated to fostering an inclusive and diverse workplace. We are committed to providing equal employment opportunities and ensuring that all job applicants receive fair treatment, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.
Please note: we are not accepting applications from agencies.
Empowering orphaned youth from across the African continent with education & leadership opportunities to tackle community issues & promote development
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
About the Role:
This role is crucial in the long-term retention and growth of our partnership revenue streams. The role requires strong interpersonal, negotiation, and project management skills to maintain and nurture mutually beneficial strategic alliances to enhance Urban Synergy’s capacity and reach. The position also provides value to our partners and will ensure our collaborations with businesses, foundations, government agencies, and non-profit organisations are sponsored, supported, and sustainable.
We will be looking for someone who can offer more to really get themselves stuck into Urban Synergy to help grow the company and develop the role into their own.
What You'll Do:
Build and maintain strong relationships with existing and potential Corporate partners within FTSE 250.
Develop and implement a partnership strategy to enhance financial support and resources for Urban Synergy programmes.
Develop tailored partnership packages that align with the philanthropic priorities and interests of our Corporate partners.
Prepare compelling and professionally written proposals and presentations to potential corporate partners. Ensure they are aligned with the interests of potential partners.
Effectively communicate the impact and benefits of partnerships to prospective sponsors.
Lead negotiations and finalise partnership agreements, ensuring alignment with Urban Synergy's values and goals.
Work with legal and finance teams to ensure contract compliance.
Collaborate with programme managers to ensure seamless integration of corporate partnerships into Urban Synergy's initiatives.
Provide regular updates to the leadership team on partnership progress and outcomes.
Work closely with the finance team to manage and report on the financial aspects of corporate partnerships.
Ensure budgetary alignment with partnership goals and objectives.
Who we are looking for:
Proven experience in a partnership development or similar role, preferable within the non-profit sector. Minimum of 5 yrs experience in this area.
Bachelors’ Degree in Business, management, marketing, or a related field (or equivalent work experience).
Works collaboratively within a team and also work independently
Comes with ideas and suggestions on how to develop and nurture our partnerships.
Self-starter, who is results-oriented with a track record of achieving fundraising targets.
Is socially dynamic, successful at networking and is able to nurture and maintain positive relationships
Strategic thinking and ability to align partnerships with organisational goals.
Exceptional writing and communication skills and displays a commitment to excellence through careful attention to detail.
Strong organisational and project management skills.
Proficiency in fundraising software, CRM systems, and Microsoft Office Suite.
Knowledge of ethical fundraising practices and compliance regulations.
Collaborative and strategic builder.
If you are a curious and empathetic individual committed to making a positive impact on the lives of young people, we encourage you to apply for this exciting opportunity to join our team at Urban Synergy.
Urban Synergy is an equal opportunity employer and welcomes candidates from diverse backgrounds.
Who we are:
Urban Synergy, an award-winning youth empowerment charity, is seeking a highly motivated and experienced Partnership Manager to join our growing team. This position is responsible for driving the development of strategic partnerships with corporate entities and plays a pivotal role in expanding Urban Synergy's reach and impact through meaningful collaborations aligned with our mission to make a long-term positive impact on the lives of young people.
Founded in 2007, by our CEO Leila Thomas, Urban Synergy's mission is to inspire, guide, and ignite the ambitions of young people aged 9-24 years. We focus on early support to build confidence and demonstrate to young people that the world is their oyster. Through our mentoring programmes, we create a positive and lasting impact on the lives of our beneficiaries by fostering personal development, building self-confidence, and providing guidance to help them achieve their goals.
Work environment
Flexible hybrid working. You will be required to travel to London on a regular basis to meet the team, and other in person meetings, sponsored events and Partner organisations.
Urban Synergy is unable to sponsor individuals to work in the UK.
Job Types: Full-time, Permanent
Pay: £40,000.00 per year
Benefits:
-
Company pension
-
Work from home
Schedule:
-
Monday to Friday
Ability to commute/relocate:
-
London: reliably commute or plan to relocate before starting work (required)
Experience:
-
Partnership Management: 3 years as a minimum (required)
Work authorisation:
-
United Kingdom (required)
Work Location: Hybrid remote in London
The client requests no contact from agencies or media sales.
We’re looking for a creative, analytical and organised Impact & Evaluation Manager to join our team and lead on delivering a refreshed approach to measuring impact, evaluation and reporting ahead of our new strategy launching in 2026.
You’ll work alongside our SMT, teams across the charity, and colleagues at the Trust to provide guidance and support in all aspects of monitoring and evaluation, ensuring we’re able to demonstrate how we’re delivering against our strategic objectives, and how we’re delivering impact for the patients and NHS staff at our hospitals.
As well as ensuring we’re set up with the tools and systems we need for success in evaluating our strategy, you’ll provide day-to-day support and advice for teams in evaluating the impact of their work, sourcing data to evidence this impact, and presenting this information in the most engaging way possible for our various stakeholders and supporters.
This is an important role at a critical time for the charity, so we’re looking for someone who can bring a fresh perspective on impact and evaluation to support us as we prepare to make an even bigger difference through our strategy.
We fund better hospital buildings and facilities, pioneering research and advanced medical equipment.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Corporate New Business Lead
Up to £34,000 per annum + benefits (including 25 days annual leave and pension)
Leatherhead, Surrey
(Flexible working options available, part-time considered)
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
This Best Companies Top 100 mid-sized company and Top 20 charity is looking to appoint an experienced fundraiser to help build income from corporate fundraising with an emphasis on securing long term and strategic partnerships.
Reporting to the Corporate and Community Fundraising Manager, you will be responsible for proactively generating significant income from five and six figure corporate partnerships by managing the new business pipeline, identifying new opportunities, building relationships and networking with key stakeholders and producing compelling applications and creative partnership proposals.
This is an excellent opportunity to build on previous experience and develop your skills in business development. Previous experience of securing high value, strategic partnerships in the third sector would be beneficial. The team has a proven track record in winning prestigious corporate partnerships which include: Macfarlanes LLP, Invesco, Knight Frank, Deutsche Bank, Nomura and high street names such as Kurt Geiger. Responsible for a third of the charity’s income the team are driven, highly motivated & results orientated.
Location: Leatherhead, Surrey, flexible working options available and part-time will be considered for the right candidate.
What we’re looking for:
- A friendly, enthusiastic and experienced corporate fundraiser who achieves results through people – you are socially focused and resilient, enjoy networking and are able to quickly connect with others and build effective working relationships.
- A motivating, empathetic and persuasive communicator – you are an experienced bid writer and a confident public speaker with experience of presenting to panels or addressing large audiences
- Knowledge of different corporate fundraising initiatives, including charity of the year, cause related marketing and strategic partnerships – you understand the components of a mutually beneficial and multi-faceted partnership, and have proven experience of prospect management and winning new business.
- You thrive working in a busy environment on multiple priorities simultaneously – results-oriented and a fast learner, you respond quickly to pressure and a changing environment.
- Confident use of MSOffice and experience of using a database – you have strong attention to detail, won’t miss a deadline and record accurate data using CRM systems.
What we offer:
We have a range of fantastic benefits that we offer our employees, including:
- Flexible working hours to balance home and working life
- Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
- Company car for front line care posts
- 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
- Time off in Lieu
- Access to the Blue Light Card Scheme, and other rewards and discounts
- Bike to work, season ticket loan and payroll giving schemes
- A recommend a friend recruitment bonus scheme
- Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
- Pension scheme where we contribute 5% of your salary and you contribute at least 3%
- The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
- Robust training and development programmes to support your learning and growth
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please email your CV & covering letter to us via the link.
Please disclose on your application form if you have used AI for any part of your job application.
Interviews will take place at our Head Office in Leatherhead with the dates to be confirmed.
We will only contact those applicants who have been successful.
There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need.
An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.
Harris Hill are delighted to be working with a national charity to recruit for the Community Fundraising Officer to join its ambitious Development Team. This is an exciting opportunity to make a meaningful impact as part of a respected organisation with deep historical roots and a bold vision for the future.
This role will play a key part in delivering a new fundraising strategy designed to grow income through community and challenge event initiatives. You’ll engage local supporters, volunteers to build strong, sustainable relationships and raise essential funds for the charity mission.
As a Community Fundraising Officer you will:
- Designing and implementing local and national community fundraising campaigns
- Planning and delivering a calendar of fundraising and challenge events
- Building and maintaining relationships with supporters and volunteers
- Promoting fundraising activity through digital and traditional media
- Managing data accurately and compliantly using a CRM system
- Representing the charity at events and community functions
To be successful, you must have experience:
- Experience in community or event based fundraising
- Strong communication, organisation, and relationship building skills
- Proven ability to meet and exceed fundraising targets
- A self-starter who takes initiative and works with creativity and resilience
- Experience with CRM systems (e.g. Raiser’s Edge, Salesforce)
- Awareness of digital fundraising tools and trends
Salary: £29,000- £34,000 per annum
Contract type:Full-time, permanent
Location- London, hybrid working
Closing date: On rolling basis
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.