Web and Digital Communications Manager

Kidney Care UK has recently launched its new five-year strategy and is looking to continue its development and take the organisation to the next level. Following a period of significant growth, we are seeking a positive and experienced digital marketing enthusiast to join the team to lead our digital transformation. This is your opportunity to drive transformation by collaborating across the organisation, bringing your  technical expertise, and working closely with teams within the charity to help make our ambitious plans for digital growth a reality . 

Kidney Care UK is the leading kidney patient support charity in the UK,  working to improve quality of life for kidney patients through advocacy, direct grants, educating and informing patients, counselling and funding patient-centred research, healthcare professionals and projects.

Our digital transformation is in the early stages so there is lots of opportunity for the right candidate to really identify future opportunities and shape the changes needed to provide better user journeys, supporter experiences and development of engaging digital content. This role is about making these plans a reality using your digital expertise and background. We are looking for someone who can review our existing plans to develop and deliver the charity’s digital marketing, and website engagement strategy to raise the charity’s online profile to reach and engage more people affected by kidney disease, and drive income.

You will take ownership for the generation and monitoring of web content and digital communication campaigns ensuring that Kidney Care UK is at the forefront of digital thinking. You will be pivotal in driving forward the income potential of digital fundraising campaigns and support non digital teams in enhancing their understanding of how to maximise their campaigns by sharing your expert guidance.

HOW TO APPLY
If you have the qualities, we are looking for and would like to play a key role in Kidney Care UK’s future we invite you to apply with a CV and covering letter.

• Closing date for applications is 10th November 2021
• Starting date is as soon as possible

We encourage you to apply early as applications will be reviewed as soon as they are received and we reserve the right to close this job advert sooner subject to finding a suitable candidate. 

Premier is going through an exciting time of digital transformation, with digital marketing taking a lead role as it expands its services and products.  With faith at the heart of everything we do, we seek to provide spiritual resources, ministry and hope to everyone who needs it, and continually looks for ways to raise brand awareness to grow our audiences. At the same time, we are also actively using digital channels to grow income both in the fundraising and e-commerce sphere.

The role of Digital Marketing Manager is widely varied, calling upon a broad range of digital skills.  No day is ever the same, and the fast paced energy of working in media is still at the core of the team spirit.

The Digital Marketing Manager reports to the Director of Marketing, and is responsible for managing and developing the Digital Marketing Executives and Digital Marketing Assistant who all work closely with the wider Marketing team. In addition, the DMM will need to build strong relationships with the Fundraising, Commercial, Radio and Magazine teams as well as recruiting and overseeing freelancers supporting specific projects.

Responsibilities of the role

• Develop creative digital marketing strategies across all digital channels including email, search and social for Premier’s brands, projects and events, supporting brand awareness, audience growth, e-commerce, lead generation, subscription sales and registrations
• Create, implement and manage all digital marketing campaigns and assets to effectively support Premier’s marketing activities, promotions and campaigns.
• Create a centre of knowledge and expertise in the area of digital marketing and support the organisation’s requirements for digital expertise.
• Monitor, report and analyse campaigns measured against specific KPI's using the relevant tools (e.g., Google Analytics)
• Monitor and optimise user experience and customer journeys
• Design marketing automation programmes for email and SMS channels
• Responsible for planning and controlling the budget for all digital marketing initiatives
• Manage development of microsites for projects, campaigns and events
• Devise and implement processes and workflows to ensure flow of data to other systems and departments
• Collaborate with stakeholders at all levels within and outside the organisation
• Review new technologies and keep the company at the forefront of developments in digital marketing
• Support Premier live events as part of the marketing team and provide online services

QUALIFICATIONS AND EXPERIENCE

• Educated to a degree level in Marketing and Communications
• Proven working experience in digital marketing for minimum 4 years
• Experience leading and managing search, email, social media and/or display advertising campaigns
• Experience in identifying target audiences and devising digital campaigns
• Experience in creating and optimising landing pages and user journeys
• Experience with e-commerce platforms (eg Shopify, Woocommerce)

SKILLS

• Thorough understanding of digital marketing principles
• Email marketing and automation technology
• Paid social media advertising
• Paid search marketing
• Web analytics
• Project Management
• Working knowledge of HTML, CSS
• Interpersonal and influencing skills
• A demonstrated ability to communicate at all levels
• Excellent communication skills – both written and verbal
• Analytical with excellent attention to detail
• Good at working as part of cross functional team

PERSONAL QUALITIES

• An ability to build relationships with individuals
• A confident, ambitious self-starter 
• Well-presented
• Creative and innovative thinker
• Self-sufficient/motivate
• The post holder will work in a Christian environment, therefore it will be necessary for the post-holder to have respect for the Christian faith, its values and be in sympathy with our organisational aims

We have a London office, with options for flexible working as we introduce a hybrid pattern of working.

About Bank Workers Charity (BWC)

The Bank Workers Charity is an occupational benevolent organisation that supports individuals and their families who are in real need. We offer independent advice, guidance, case management and grant giving for people encountering a wide range of challenges including financial, health, housing and wellbeing issues.  There is a growing need for our services and each year we’re supporting thousands of clients through our expert Helpline team and online resources. 

About the Role

We’ve made a significant investment in digital technology, including a Sitecore-based website and a new Salesforce CRM (due to go live in the autumn). We’re now seeking a Digital Delivery Manager to manage these functions, and help us realise our aspirations for enhanced service delivery.                                                         

As our Digital Delivery Manager you’ll be responsible for our digital plan. You’ll work closely with BWC staff to develop and deploy new business processes, monitor the digital budget, and be the point of contact for our digital suppliers and agencies. You’ll also have a specific personal responsibility for our website, liaising with our marketing and content specialists, and briefing our development partner.

About You

Our ideal candidate will blend an ability to see the bigger picture with pragmatic project management skills, and some general management experience.

What we Offer

In return you will receive a competitive salary, along with a range of benefits, which include:

• 30 days holiday plus statutory bank holidays
• Up to 13% employer contribution to BWC’s pension scheme
• Group Life Cover (three times annual salary)
• Season Ticket Loan (upon successful completion of probation)
• Employee Assistance Programme
• Flexible Working

To apply please review the attached applicant pack, which includes the job description and person specification, and then send a completed application form, which includes a supporting statement, outlining how your experience meets the criteria set out in the person specification.

Closing Date: Monday 1st November 2021 at 9am

At Sport England, we are working to help everyone, regardless of age, background or level of ability to feel able to engage in sport and physical activity.

We launched our 10-year strategy Uniting the Movement in January 2021 – a bold vision to transform lives and communities through sport and physical activity.

We’re looking for a brilliant individual to lead our Digital and Content team and help us play a vital role in promoting Sport England’s expertise and award-winning campaigns to help the nation get active.

We can’t do this alone and Uniting the Movement is our call-to-arms to a vast army of stakeholders – some within the sport and physical activity sector, and some in other industries like transport and health.

You will play a lead part in helping promote the strategy to stakeholders by ensuring that our digital channels are offering everyone the information they need to play their role in the movement.

You will have overall responsibility for all digital channels, including our websites, newsletters and reports (but not social). Leading a team of three, you’ll be writing and editing copy, whether it’s news stories, blogs, reports or strategy documents that explain Sport England’s vision. You’ll work with multiple internal and external stakeholders to deliver a range of audience appropriate messages.

You will be a brilliant writer and have a nose for news, with an ability to create compelling content out of sometimes complex issues.  

You’ll need plenty of digital expertise too as you will be leading the continual improvement of our channels using data and evaluation.

The Content team sits within a larger Digital, Marketing and Communications team and you will work closely with press, external affairs and social to ensure that our digital channels are one of a suite of channels we’re using effectively to communicate.

Sport England recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, particularly where we are under-represented, currently, this includes disabled people and those from Black, Asian and minority ethnic groups.

Are you a Communications & Digital whizz with a passion for making things happen? Cancer support charity, Look Good Feel Better is looking for an experienced individual with a proven track record of reaching and engaging with new and existing audiences. Become part of a small committed team, make your mark and really make a difference.

Overview:

You will be a key member of the Senior Management Team and will be able formulate and execute the charity’s Communications Plan with a particular emphasis on digital and social media.

The successful candidate will need to be self-motivated, articulate and fast-working with the ability to successfully juggle multiple tasks. You must demonstrate the necessary skills to amplify Look Good Feel Better’s services and fundraising initiatives to a wide new audience helping he charity find new patients and supporters is a key objective.

This is an exciting role for someone who will be able to expand the team in line with the charity's growth and success into the future.

This is a remote role but you will be required to attend the Epsom, Surrey Head Office 2-3 days at the beginning of each month, as well as meetings throughout the UK as required.

Key Skills required:

• At least three years’ experience in a senior communications/digital role 
• A PR, digital agency or busy in-house communications background
• A hands-on approach alongside strong planning and prioritising skills. Dynamic and keen to be fully immersed in the organisation and its overall objectives
• Proven experience of increasing reach and engagement across the spectrum of communications channels
• Strong knowledge of paid social, SEO and Google ad grants
• Strong design skills with Experience of Microsoft Office, Trello, Adobe Premier Pro, Photoshop, Canva and analytics tools

Desirable skills which would be advantageous :

• Bringing previous knowledge of the charity sector would be an advantage
• Experience in video editing would be beneficial

Key Responsibilities:

• To devise and deliver the charity’s Communications Plan in line with the key objective of creating awareness of our services and driving people living with cancer to our Workshops (alongside external agency support)
• To develop and deliver the charity’s social media and online digital strategy; combining a data driven approach with a passion for multimedia content and storytelling. This role will be responsible for all day to day SM activity
• Action ongoing development and content on the charity’s website
• Ability to set KPIs and analyse results by creating effective measurement metrics
• Set up, plan and implement paid social and digital outreach, including optimisation and reporting
• Lead on design and messaging to a wide variety of audiences (alongside agency campaign activities)
• Help identify content that reaches new audiences and drives traffic to the charity’s website
• Work closely with Programme Services and Fundraising teams and action effective communications across all channels
• Provide support to the teams and be the main communications contact for any third party campaigns and activity
• Regularly update internal and external materials as and when required.

For more information please contact Sarah. (no agencies please)

About the role

Sense has a fantastic opportunity for someone to join our Digital Engagement team as the Digital Communications Manager. This full time role will work flexibly from home and our head office in King's Cross, London.

Our ambitious new strategy has bold plans to reach and support more disabled people across the country; digital plays a key part in making that happen. The role will be specifically responsible for digital content, experiences and marketing that will increase the numbers of people we support and engage with professional audiences. 

Your responsibilities will include:

Developing digital content and experiences to promote our vital services for disabled people and their families.
Driving engagement strategies (primarily through digital) with the people Sense supports and their families and loved ones.
Writing and editing content for professional audiences such as commissioners, social care professionals and developing strategies for engaging with these audiences

Key skills and experience

Do you want to use digital to make a difference to the lives of disabled people? Do you have an excellent understanding of UX, accessibility and content design? And how about razor-sharp written English that you can adapt to different audiences? Then we want to hear from you. This exciting new role with help deliver our bold and ambitious plans to support more disabled people in the UK.

For a full job description and person specification please see the link below.

About us

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world.

We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Sense has a proven record of offering high quality, pioneering services.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

Senior Manager, Digital Communications

Organization:  FIND is based in Geneva, Switzerland. We are a global non-profit organization driving innovation in the development and delivery of diagnostics to combat major diseases affecting the world’s poorest populations. Our vision is a world where diagnosis guides the way to health for all people. With priorities aligned to those of the global public health community, we turn complex diagnostic challenges into simple solutions through unique partnerships with the public, private and non-profit sectors. Our work bridges Research and Development (R&D) to Access—we have deep technical and practical experience in needs assessments, development of fit-for-purpose products, evidence generation for regulators and policy makers through clinical trials and other studies, analysis of market dynamics, introduction of new products, capacity development to strengthen laboratory systems and manufacturing, and advocacy to expand access.

Location: Geneva, FIND headquarters preferred or remotely in the UK

Reporting to: Director of Communications

Your mission/Position objective:

The Senior Manager, Digital Communications is responsible for all aspects of FIND’s online presence and digital engagement. This is focused on the FIND website and social media channels, but also includes electronic newsletters and other online assets. S/he is also responsible for internal digital asset management related to the communications team, such as management of photo and video libraries.

S/he is experienced in digital strategy in a non-profit context, ideally with a sound understanding of global health. S/he will optimize online engagement to establish a clear picture of FIND as an organization – what we do and why we do it – as well as promoting the online tools and resources we create for stakeholders. S/he will be team player with the ability to build relationships across the organization and ensure that all programmes and initiatives are represented appropriately online. S/he will also grow relationships with digital counterparts in partner organizations for mutual benefit.

The position is based in Geneva as part of a small FIND communications and advocacy team, with support from a range of external consultants including a website agency.

Your responsibilities/Job description:

Digital strategy and management:

• Develop and implement comprehensive, cohesive strategies across FIND’s digital channels, including the website, social media, electronic newsletter and any other online assets, in line with FIND’s mission and overall strategy.
• Devise and implement appropriate metrics and analytics to measure success of implementing these strategies.
• Prepare an issues management plan relating to FIND online channels that is harmonized with the overall crisis communications plan for the organization.

Implementation of digital communications:

• Lead delivery of day-to-day digital communications activities, including website updates and social media posts.
• Work with FIND teams globally to source and shape content for online resources, including generating copy for the website and social media.
• Manage website agency and other external consultants as related to digital communications.
• Coordinate with programme staff on the development and maintenance of technical resources that are housed online (e.g. test tracker, diagnostic pipeline, marketplace and others).
• Create and distribute electronic newsletter
• Manage internal digital assets, particularly photo and video libraries, to ensure staff in all offices have appropriate access to communications resources
• Work with HR to manage the internal FIND Flash internal communications channels (via SharePoint and Microsoft Teams)

Qualifications:

• >8 years of work experience in similar positions, with a background in digital communications, social media, web journalism or science communications, ideally with a strong public health background.
• Minimum bachelor’s degree in communication, media, public health, development, science or other related field.
• Storyteller with understanding of and interest in international development, global health, and poverty-related health issues in low- and middle-income countries.
• Collaborative, personable team player.
• Ability to work under pressure to meet tight deadlines.
• Excellent command of written and spoken English, ideally mother tongue; French desirable; other languages a plus.
• Excellent computer skills, especially content management (WordPress), design (Adobe Spark, Canva), and Microsoft Office, as well as conferencing and collaboration software (Zoom, Microsoft Teams).

To apply

Please send your application by 27 October 2021

The application must include:

• a complete curriculum vitae

• a motivation letter

• an acknowledgement letter, answering the following questions:

 1.   Have you ever been criminally convicted or subject to any criminal or administrative penalty by any competent authority? If yes, please specify.

 2.   Have you ever been terminated or separated (e.g., contract termination, dismissal, non-renewal) or subject to any disciplinary measure or sanction by your employer for fraud, harassment, sexual harassment, sexual exploitation, or sexual abuse?

 3.   Have you ever resigned while under investigation or during disciplinary proceedings?

A confirmation of the following declaration of understanding:

• I confirm the accuracy of the information provided, with the understanding that FIND will conduct reference checks to verify relevant information.
• I understand that if any false or misleading information is provided in my application, or any material fact suppressed, I may not be employed, of if I am employed, I may be dismissed.

Please note that due to high volume of applications, ONLY short-listed candidates will be contacted. FIND is dedicated to building an inclusive workforce where diversity is valued. FIND is an equal opportunity employer. Every qualified applicant will be considered for employment. FIND does not discriminate based on race, colour, religion, gender, sexual orientation, gender identity, genetic information, age, national origin, marital status, pregnancy, disability status, political ideology, military status, or any other attribute protected by applicable law.

From Bernie Sanders to Greenpeace UK, progressive organisations are using digital mobilisation to activate hundreds of thousands of campaigners and raise millions of pounds online. Forward Action believes that a digital mobilisation model - where organisations use digital channels to drive hundreds of thousands of supporters to take advocacy, fundraising and volunteering actions - can revolutionize campaigning and fundraising in the NGO sector. However, its potential is still largely untapped in the UK. We help progressive organisations build digital mobilisation programmes and, as a Digital Strategy Manager, you will lead a small project team to deliver digital campaigns for our progressive partner organisations.

In this role, you’ll set project strategies to hit measurable fundraising, engagement and advocacy goals and then manage strategists to deliver them to an excellent standard. Optimisation is key to our work, so you’ll ensure testing is baked into every project to challenge assumptions, answer strategic questions, and test innovations that improve our results.

If you’re passionate about making the world a better place, are an experienced digital advocacy, digital fundraising or digital marketing practitioner, and are well organised with good attention to detail and an analytical mind, this job is for you.

This is a permanent role, with the freedom to work both in our London office and remotely anywhere in the UK. You can work either four or five days per week.

People from communities that experience discrimination on the basis of race, ethnicity or immigration status; gender identity; age; people with disabilities; and LGBTQ+ people are actively and especially encouraged to apply.

Applications close on Sunday 31 October.

Who we are

Forward Action is a digital mobilisation agency for progressive causes. We help our partner organisations reach new supporters, then mobilise them to become activists and donors. We have been in the engine room of some of the most successful election and charity digital campaigns of the last few years, helping our partners add millions of new supporters to their email lists, raise more money online (from more donors) and create campaigns that have led to real-world change.

Our values are critical to us: we will only work with causes that make the world a better place. You will get to work with some of the most inspiring and impactful organisations in the sector - such as Greenpeace, Cancer Research UK, and Refuge - and spend your days helping win progress on everything from climate change to homelessness.

You will be working at the cutting edge of digital mobilisation. We trust in data rather than our gut instincts, so we are constantly testing and iterating in our work in order to challenge assumptions and drive better results. We are an agile, fast-moving team, and you will have the opportunity to rapidly develop and expand your skills and experience.

One of our fundamental values is that all our work should drive real-world, measurable results. But we also believe that the greatest progressive impact we can have is to give our partner organisations the skills, knowledge and culture they need to do what we do themselves. We want to spread our skills and way of working across the progressive sector, not make our partners dependent on us. You will play a key role in this in your job.

What you’ll do as part of our team

• Lead strategic work on your projects
  • Draft strategy for the projects you work on, planning data-driven digital mobilisation campaigns to ensure we hit the project's fundraising, engagement and/or advocacy goals
• Own and oversee projects
  • Oversee two Digital Strategists to ensure projects are managed excellently from conception through to build, coordinating work from our creative and web development teams and liaising with our partner organisations
  • Run project planning workshops with partners and lead project review meetings
  • Deliver training sessions to help upskill our partner organisation
• Drive innovation in our work
  • Plan and run "minimum viable product" tests of new digital mobilisation models
  • Plan and oversee A/B testing programmes, analyse the results of tests and tactics, and provide strategic recommendations to partners based off them
  • Take part in brainstorms to generate ideas for tactics that help our partners hit their goals
• Help bring in new partner organisations
  • Draft proposals for new projects and attend meetings with prospective partners
  • Work alongside our Strategy and Partnerships Directors to build and maintain strong relationships with the partner organisations you work with
• Line manage two Digital Strategists 
  • Support your managees to get their work done on time to a high standard
  • Create a supportive working environment
  • Empower your managees' personal development

Benefits and location

Pro Rata Salary: £46,375 if you live inside London, £41,406 (plus £3,000 travel expense allowance) if you live outside London.

Contract Term: This is a permanent contract. The role can be either full time or four days a week.

Location: Primarily at home during the pandemic, with the opportunity to use our Hoxton office occasionally; post-pandemic, in our Hoxton office and/or working remotely. Ensuring our team is open to people who live outside London and enabling staff to work flexibly are important values to us, so everyone is able to work from home. Most of our meetings are held via video conferencing, but post-pandemic you may occasionally need to attend meetings with partner organisations in London - once every two-to-three weeks on average.

Holiday: 25 days/year (pro rata), plus bank holidays and the week between Christmas and New Year.

Extra holiday for travelling sustainably: We’re a member of the Climate Perks scheme, so you’ll have an extra two days of holiday a year if you use them to travel by land or sea instead of taking a flight.

Maternity and Paternity/Long-term partner parental leave: For a small organisation, we’re proud to have a generous and progressive parental leave policy. Maternity leave is 12 weeks at full pay, 14 weeks at 50% pay. Paternity/Long-term partner parental leave is 6 weeks at full pay.

Period policy:  We know that periods can have a big impact on people's wellbeing, and we're proud of our pioneering period policy to support people who menstruate. We encourage an open, positive and respectful conversation about periods in the workplace. Team members who menstruate can take one full day of leave each month where needed, without needing to tell their manager it’s because of their period. We have hot water bottles, tampons and pads, painkillers and chocolate available in the office.

Working culture and hours: Our team is open, inclusive, friendly, respectful and kind.

We work eight hour days (including a 30 minute lunch break), with core hours of 9:30am-4:30pm. We put a lot of importance on ensuring everyone finishes on time: while there are some times when you’ll need to stay a little later to finish work, people in the team rarely work more than 45-60 minutes late. No one ever works on weekends or their holidays.

Abilities and experience you’ll need to have

• 3+ years' experience working in digital advocacy, digital fundraising or digital marketing
• Enthusiasm for thinking creatively and coming up with new ideas
• Excellent written and verbal communication skills
• Being comfortable working in a fast-paced environment
• Excellent organisation and attention-to-detail
• Experience of managing projects
• Experience planning digital strategy to hit measurable goals
• Comfortable analysing simple datasets (e.g. email or Facebook ads results)
• Dedication to helping build a fairer, more progressive society
• Fluency in spoken and written English

We’re also looking for a quick learner. We don’t expect you to know or have done everything when you start - instead, we’ll be looking for you to pick up new skills and knowledge quickly, then run with them.

Abilities and experience that are nice to have

We know it’s not possible for any applicants to have all these skills - it’s likely you’ll be able to bring 3-4 of the following to our team:

• Line management experience
• Experience working in the charity sector
• Experience working at an agency
• Experience facilitating workshops
• Experience planning supporter email journeys
• A solid understanding of online user experience (e.g. how to lay out a web page to improve conversion rates)
• Email copywriting, especially for fundraising
• Reviewing or editing content
• In-depth experience creating robust reporting systems and analysis project results data
• Knowledge of how to plan a fair A/B experiment, then analyse it

How to apply

Please apply by clicking the button above or on the Forward Action website

To ensure our hiring process is as fair as possible, we run an anonymised application procedure. So please remove your name and contact information from your CV before uploading it, and only enter these details in the online form.

To apply, you will need to include:

• your CV (with name and contact details removed)
• up to 250 words explaining how you're suited to the role and why you want this job

Applications close on Sunday 31 October.

Shortlisted candidates will be asked to complete a written online task from home - this can be any time that works for you between Wednesday 3 November and Sunday 7 November. Based on the tasks, a small number of candidates will be asked to attend an interview via a video call during the week of 15 November.

This is an exciting new role at Reaching Higher and has been designed to improve the quality of our marketing and communications and enhance the development of our media-focused youth project ‘Creatives’.

We are looking for a committed, empathetic, and passionate individual with some experience in digital content creation and social media platforms use, in addition to some experience in the youth work sector (both these aspects could be in a voluntary capacity).

The successful applicant will understand our values and culture as an organisation and will demonstrate a strong desire to contribute to Reaching Higher’s vision to empower young people to be leaders of their own lives.

Job Title:  Membership Digital Operations Manager

Reports to: Finance Director

Based at: London head office with flexibility to work from home

Hours per week: 37.5

Length of Contract: Permanent following a 6-month probationary period

Company benefits:

• Employer pension scheme
• Death in service
• Retail and leisure discounts

Countryside Alliance

The Countryside Alliance is a not for profit, membership based, campaigning organisation that promotes the rural way of life in Parliament, in the media and on the ground.  We campaign for the countryside, for rural communities and for country sports.

We do this by publicising the economic, social and environmental contribution the countryside makes to the national economy and quality of life.

Our mission is to promote understanding and acceptance of the rural way of life and activities in a managed landscape, protecting them from bias, misinformation and over regulation.

The Post

An exciting opportunity has arisen as we expand our digital operations following the challenges of Covid-19.

Countryside Alliance has 50,000 paying members and over 100,000 supporters.  Covid-19 has brought the opportunity to change how we engage and communicate with existing and potential members where digital comms have become increasingly important.  The candidate will form an integral part of our new Digital First strategy.

Comms are pivotal to our work and our website is our front of house shop window. This role is responsible for developing and managing a new website and its operations to enable the organisation to increase our engagement with supporters and grow our membership base.  You will work closely with all areas of the organisation to ensure that our communications strategy and policy is followed across the board together with seamless and efficient integration with CRM and other systems.

This is a full time and permanent role.  The successful candidate will be able to work from home and our head office in London, reporting to the Finance Director.

Responsibilities

• Manage the existing website as well as leading and managing the development of the website rebuild, liaising with and selecting the Membership Sales manager and 3rd party agencies.
• Fully responsible for all website content, ensuring one tone of voice across all areas of the business and adhering to our brand guidelines and communication policies.
• Working with the CRM and Data Manager to ensure all data is correctly collected and integrated with CRM
• Website testing and performance management
• Full data analytics and reporting, finding and reacting to trends to fuel continuous improvement and further development.
• Site usage and SEO enhancement
• Develop and manage eCommerce functionality for shop, donations and fundraising.
• Build and manage customer sales funnels and email journeys.
• Integrate e-Lobby functionality into website and manage with Campaigns team.
• Manage the ecommerce aspects of the website and the uploading of products.

Personal attributes

We are looking for an individual who is analytical and data driven with a keen eye for detail and able to deliver to a very high standard.  They must have excellent interpersonal skills to enable them to work effectively with and motivate a wide range of characters at many different levels.  The ability to problem-solve, generate ideas that work and be productive under pressure is essential.  We will ask to see results from previous employment / projects where clear growth and development have been achieved.

We require over 4 year’s experience in the following systems:

• MS Dynamics
• MS Office
• Digital marketing systems
• Email marketing including DotDigital
• Analytics including Google analytics, Data Studio, HotJar and Social analytics
• SEO understanding and CMS management

Performance Management

All employees have a responsibility to participate in regular performance appraisal with their manager and to identify performance standards of the post. As part of the appraisal process every employee is responsible for participating in identifying their own training and development needs to meet their KPI’s.

Equal Opportunities

Countryside Alliance is committed to being an equal opportunities employer and welcomes applicants from people irrespective of age, disability, gender reassignment, race, religion or belief, sex (gender), sexual orientation, pregnancy and maternity and marriage and civil partnership.

Reprieve is a UK charity founded in 1999. Reprieve uses strategic interventions to end the use of the death penalty globally, and to end extreme human rights abuses carried out in the name of “counterterrorism” or “national security”.

Reprieve works with the most disenfranchised people in society, as it is in their cases that human rights are most swiftly jettisoned and the rule of law is cast aside. Thus, Reprieve promotes and protects the rights of those facing the death penalty and those who are the victims of extreme human rights abuses carried out in the name of “counterterrorism” or “national security”, with a focus on arbitrary detention, torture, and extrajudicial executions.

Reprieve’s main office is in London, UK. Reprieve also supports full-time Fellows, who work as lawyers, investigators and campaigners in the countries in which we work. We work closely with a number of partner organisations in jurisdictions all over the world, who provide access to clients, expertise, knowledge and guidance on specific issues or regions. We work in cooperation with relevant government officials, individual lawyers and human rights defenders, as well as individual, corporate and foundation funders to further the cause of our shared goals.

Reprieve is looking for a Digital & Campaigns Team Manager to join our fast‐moving and creative Development Team. In this role, and to achieve your ambitious online fundraising targets, you will work closely with colleagues in the casework, advocacy and media teams – as well as the senior management team – in developing and delivering digital campaigns that mobilise Reprieve’s growing database of supporters (currently about 100,000 people) as well as the Reprieve US database (currently about 4,500 people).

Reprieve’s income from the general public, through regular giving and one off gifts (largely delivered via our digital campaigns work), has grown significantly over the last five years with an ambitious target of raising £900,000 from the general public in 2021, accounting for a projected quarter of our income. This is an area we want to grow further and we are excited about the continuing development of this area of fundraising.

This role is central to Reprieve’s fundraising and public engagement strategies. Your creative and technical skills across multiple platforms – email (Engaging Networks), social media (Facebook Business Manager, Facebook, Instagram, LinkedIn, Twitter), websites (WordPress, Google Analytics, Google Tag Manager, Google Ad Grant, hosting platforms), fundraising (Stripe, RSM 2000, Raiser’s Edge) – will help us achieve our ambitious fundraising goals and amplify our casework.

You will be a great organiser of yourself and other people. You will manage a team of two Campaigns and Digital Officers to achieve your targets whilst working cross organisationally to get input and feedback on your campaigns. You will enjoy working creatively, strategically and diplomatically, and be adept at striking the balance between creating powerful and persuasive content that amplifies our cases, and is also effective at raising funds for our work. Sometimes you will need to make difficult assessments in consultation with others, such as whether new content is best used in a digital campaign or in press coverage. You will have experience in digital campaigning, digital fundraising, digital marketing, and digital content creation. You will have experience managing a budget and making decisions about the best use of resources to advance your work. You will have a passion for the potential of digital, and an eye on the horizon to know how to continue improving Reprieve’s campaigns and digital fundraising work. Your passion in engaging people in the work of Reprieve, and in furthering Reprieve’s mission, will be evident.

You are a positive person with a hands on attitude, preferably with management experience, or you are at a stage of your career where you are looking to manage others, with the skills and ability to develop the talented Campaigns and Digital Officers you will be managing. You will have demonstrable experience of raising income through digital fundraising campaigns which you have designed and / or led. You will be open to new ideas and eager to learn. You will have a willingness to muck in on all tasks big and small, and the ambition and energy to drive forward Reprieve's fundraising and digital campaigning work.

For full details and information on how to apply please see the job description.

BACKGROUND

CARE International is one of the world’s leading humanitarian organisations, fighting poverty and inequality in 100 countries. It’s an exciting time to join CARE. Overall, the Confederation is moving towards a new vision of global influence and impact with a unified approach and interdependent way of working. CARE’s global program strategy drives a significantly step up our ambition to save and protect lives in emergencies and bring lasting change through our programs which focus on smart solutions and empowering women and girls. To resource our bold vision, we need to accelerate and strengthen external communications plans, and this role is key to this growth.

The main purpose of this role is to manage and develop the CARE International Secretariat’s digital channels, including the corporate website and social media accounts. The successful candidate will lead coordination and knowledge sharing across the organisation globally to build a thriving community of content and digital specialists in order to plan, co-create and curate global multimedia content, as aligned with the global calendar and overall communications strategy.

The ideal candidate is a tech savvy storyteller, on the front foot of new and emerging digital technologies and approaches.  With strong project management skills, and an emphasis on digital monitoring and evaluation, the role requires a combination of strategic thinking with hands-on implementation in fast-moving contexts, all while working collaboratively with a variety of departments and diverse global teams to support thriving digital and content communities of practice within CARE.

POSITION SUMMARY  - Key areas of responsibility but not limited to:

Global Digital Platform Management (approximately 50%)

• Manage CARE International Secretariat’s digital platforms including website, and social media using the latest cutting-edge tools and technologies to drive more innovative approaches
• Develop digital content that engages and inspires institutional and thought-leadership audiences, including by producing blogs and data visualisation assets for dissemination of global impact reports and analysis
• Manage social media dashboards and conduct performance analysis with a view to improving outreach and optimising content
• Alongside the Humanitarian Communications Coordinator, support the Head of Global Communications as required, and specifically on crisis communications.
• Develop and manage databases of graphic designers, multimedia producers and content agencies, and project manage when required.
• Assist with CARE International’s website redesign (ongoing) including coordinating content development  and acting as liaison between the agency and CARE staff

Global Digital Working Group Coordination (approximately 50%)

• Chair and facilitate global communities of practice relating to digital communications and multimedia content to provide leadership and coordination across the CARE Communications Working Group
• Support the development of digital content (short videos, infographics, and imagery) for regional and country offices
• Lead management and implementation of CARE International Global Content Fund for local storytelling with investing parties
• Build and deliver guidelines/training/tools and templates on digital/social media best practice for wider use by the CARE Confederation
• Working alongside the CI Humanitarian Communications Coordinator, report impact on a quarterly basis across the confederation
• Continually scanning the horizon for new opportunities in the digital space to share across relevant working groups
• Alongside the rest of the global communications team, act as a champion of CARE’s Global Communications Commitments to continue to promote diversity, inclusion and a decolonial approach to CARE’s external and internal communications practices

WORKING RELATIONSHIPS

Internal

CI Secretariat staff, CARE International communications staff and communications colleagues in the wider CARE network.

External

Work with suppliers and consultants

Team

The Communications Coordinator reports to the CI Head of Global Communications and works closely with the Humanitarian Communications Coordinator.

Supervisory responsibilities

CI intern

QUALIFICATIONS & EXPERIENCE

Required

• Academic degree or relevant diploma in digital communications, multimedia tools and techniques desired
• 3-5 years of experience in delivering digital communications including producing written and visual multimedia products and stories
• Solid understanding of communications principles and approaches and excellent communication skills
• Knowledge of HTML, and understanding of SEO and SEM principles.  Knowledge of Drupal a distinct advantage
• Competent in the use of Adobe Creative Suite, CANVA, video-editing software, digital content management systems and graphic design skills for social media
• Proven experience of monitoring content performance using analytics tools for press, social media and web and in ways that have improved performance and audience engagement
• Excellent command of the English language, knowledge of French, Spanish or Arabic a distinct advantage

Desired

• Experience in digital communications and content production for an international relief or aid organization
• Strong knowledge of CARE's work or work of peer organization
• Project management experience
• Experience with tools and platforms for knowledge management such as Sharepoint, Facebook Workplace and Microsoft Teams

Work attributes:

• Proactive approach to work planning and prioritisation
• Ability to work under pressure and deliver to deadlines
• Excellent attention to detail
• Good communication and team-working skills
• Experience of successfully influencing staff at all levels within an organisation
• Demonstrable interest in, and knowledge of, CARE's work, international development and humanitarian relief
• Commitment to diversity, inclusion and anti-racism

We are committed to preventing all unwanted behaviour at work.  This includes sexual harassment, exploitation and abuse, and child abuse.  We expect everyone who works for us to share this commitment by understanding and working within the CARE Safeguarding Policy and related framework.

CARE International has a zero-tolerance approach to any harm to, or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners.  CARE International reserves the right to seek information from job applicants’ current and/or previous employers about incidents of sexual exploitation, sexual abuse and/or sexual harassment the applicant may have been found guilty to have committed or about which an investigation was in the process of being carried out at the time of the termination of the applicant’s employment with that employer.

By submitting the application, the job applicant confirms that s/he has no objection to CARE International requesting the information specified above.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. We will seek at least two references, one of which must be your most recent employer. We participate in the Inter Agency Misconduct Disclosure Scheme and will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse, child abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By applying, you confirm your understanding and agreement of these checks.

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Our digital channels are key to how we engage our supporters and reach people affected by blood cancer. We have huge ambitions to grow our voluntary income and we believe our digital capability and delivery will be key to this. 

Working closely with the Fundraising team, this role is responsible for ensuring we are attracting new financial supporters and the continual improvement of how we engage our existing community. 

You’ll be an expert in digital advertising and unremittingly data-driven, with the drive and attention to detail to be constantly optimising to make sure our digital marketing delivers the best possible results. If you are the sort of person who loves that feeling when you see an ROI improve as a result of a change you’ve made, the stage is set for you to have a transformational impact and play an important role in helping us to beat blood cancer. This includes but is not limited to: overseeing recruitment of new supporters and service users through digital media purchasing, developing digital marketing reporting capabilities and supporting on outstanding online supporter journeys.