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Digital Communications Manager Jobs in Cambridge, Cambridgeshire

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Royal Society of Chemistry, Cambridge (On-site)
£55279 - £61421 per annum
Posted 2 days ago
Closing tomorrow
Huntington's Disease Association, Remote
£30,000 per year
Seeking an experienced Volunteer Manager, to work with and inspire those who volunteer for the charity.
Posted 1 week ago
Closing today at 23:59
Family Fund, Remote
£35,339 per year
We are looking for a Partner Engagement Manager to promote and develop the work of Family Fund in Wales.
Posted 1 week ago
Closing in 2 days
United Response, Remote
£37,000 per year
Internal Comm Lead for United Response a Charity supporting adults with disabilities.
Posted 1 week ago
Help Counselling Centre, Remote
£35,000 per year
We're on the hunt for a seasoned Administration and Systems Manager to become part of our dynamic Operations team.
Posted 1 week ago
Closing in 5 days
Ely Cathedral, Ely, Cambridgeshire (On-site)
£37,874
Posted 1 week ago
Closing in 6 days
St Cuthberts Hospice, Remote
£26,883 - £33,583 per year
Posted 2 weeks ago
Page 2 of 5
Cambridge, Cambridgeshire (On-site)
£55279 - £61421 per annum
Permanent
Job description
Location: Cambridge
Position Type: Permanent
Hours: Full time
Salary: £55,279 - £61,421 per annum plus benefits

Closing Date 12/05/2024

The Royal Society of Chemistry (RSC) is looking for a CRM Salesforce Manager to join us on a permanent basis.

At the RSC we embrace flexibility and offer hybrid working, which means our teams come together when they need to collaborate.

Although this role is contractually based at our Cambridge office or London office, however we are currently embracing hybrid working, and therefore you will have the opportunity to also work mostly from a UK location other than this, as agreed with your line manager. Applicants should be aware that there is an expectation that employees will attend our Cambridge and London offices and travel as required in their role. This role is expected to involve occasional UK travel and some flexibility to manage fluctuations in workload/programme priorities.

The role

We have embarked on a Digital transformation journey as a core pillar of our 5 year organisational strategy. The RSC has a publicly stated ambition to be a fully open access publisher by 2028, requiring a transformation in our B2B and B2C relationships. Salesforce CRM will play a significant role in supporting this shift.

This role will play an important role in developing our use of the Salesforce platform in a strategic and sustainable way, working with stakeholders to understand wants and needs in order to develop a vision, strategy and roadmap. Own the strategy and roadmap for the CRM at the RSC, including for the Salesforce platform.

As a CRM Manager you will maintain knowledge and awareness of the latest updates and releases to sure we are making good use of the platform in line with our business objectives. You will be able to shape and develop business opportunities, develop prioritised roadmaps and present to board level stakeholders to secure buy-in and approval for key initiative.

What we are looking for:

• Proven experience of CRM best practice and trends including Salesforce.
• Salesforce Administrator Certification/familiarity with Apex core concepts.
• Able to take a strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy; experienced in leading and delivering projects at both enterprise and operational level.
• Able to shape and develop business opportunities, develop prioritised roadmaps and present to board level stakeholders to secure buy-in and approval for key initiatives.
• Excellent interpersonal and communication skills - comfortable translating a non-technical brief into technical requirements, equally comfortable explaining technical information to non-technical audiences.
• Extensive knowledge of Salesforce platform including Sales, Marketing and Service Cloud.
• Experience administering a large Salesforce implementation ideally within a non-profit environment.
• Proven experience in negotiating significant contracts and managing key suppliers; maintaining supplier relationships and planning and deploying in-demand resource to optimum use.
• Excellent project management skills and knowledge of Agile work practices; ability to work in a fast-paced, agile environment.
• Excellent analytical and problem-solving skills.
• Experience of line management and staff development.
• Knowledge of database systems.
• Understanding of digital marketing.

A full job description is available here.

About the RSC

The Royal Society of Chemistry is a not-for-profit organisation whose mission is to advance chemical sciences. As a not-for-profit publisher, we reinvest surplus funds back into the global scientific community, supporting our purpose to help the chemical science community make the world a better place.

The RSC strives to continuously innovate its product and services to adapt to market and customer needs, maintain relevancy and diversify revenues from print journals. This requires a market-led and ‘outside-in’ thinking approach to product and service innovation.
Benefits

At the Royal Society of Chemistry, we promote a healthy work/life balance and flexible working options across the organisation. We offer a comprehensive benefits package to all employees including:

• 26 days paid holiday per annum
• 35-hour working week with flexible options
• Enhanced parental leave
• Paid volunteering days
• Pension plan with up to 12% employer contributions (depending upon your contribution)
• Life assurance at four times basic annual salary

If you are interested in this role, please apply before the end of the closing date. When applying, you will need to provide an up-to-date CV and a supporting statement (no more than 500 words) indicating how your skills/ expertise match the competencies outlined in the Job Description.

Visit our Work For Us website to learn more about us, our benefits, equal opportunities statement and inclusive culture pledge.

Apply for this job online.

You may also have experience in the following: CRM Manager, Salesforce, Customer Relationship Manager, Customer Relationship Management, CRM Executive, Customer Success Manager, CRM Marketing Manager, CRM Database Administrator, CRM Analyst, CRM, Data Analysis, etc

REF-213 694
Posted by
Royal Society of Chemistry View profile Company size Size: 501 - 1000
Posted on: 30 April 2024
Closing date: 12 May 2024 at 01:00
Job ref: 213694
Tags: IT