Digital Content Specialist Jobs in Belfast

Contract: Fixed Term until March 2025, Part-time (2 hours per week)
Salary: Band 7 £11.95 per hour
Location: Home based/Remote working

What we do

As the national body for youth work, NYA has a dual function. We are the professional, statutory, and regulatory body (PSRB) responsible for qualifications, quality standards and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

Our Digital Vision

By 2030, NYA envisions a digital youth work landscape where the extensive day to day use of technology and resources not only broadens our engagement with young people, but also respects and integrates their digital cultures and skills into our practices.
Youth workers will need to be skilled, equipped and informed to operate in this digital landscape as effectively as they do in real work environments.

About the Role

- This exciting new programme will support the development of Digital Youth Work nationally and as Digital Directors you will work with others to inform the design, development and testing of new and exciting youth work opportunitie
- We are seeking enthusiastic and imaginative youth ambassadors who are passionate about the world of Digital Youth Work to join us as Digital Directors.
- Whether you are into gaming, social media, virtual reality or just interested in Digital Youth Work, as Digital Directors we need your thoughts, ideas and energy to help shape the future of Youth Work!
- The successful candidates will work with young people across England to identify needs and gaps in youth provision and young people services. These roles will focus on engagement and participation with young people, supporting them to review their services, needs and explore digital opportunities to develop their local digital youth service provision.

The role will see each Digital Designer meeting various youth groups online, and on occasions face to face, consulting with the young people who are attending. In addition, there will be a commitment required for the Digital Designers to attend training offered to support them in their work with the young people.

Join us on this exciting journey to empower young people through digital youth work!

As an NYA Digital Director, you will have the opportunity to make a positive impact on young lives while exploring the potential of digital technologies to shape the future of youth work.

As a Digital Director you will

- Be part of an exciting new team of 15 Digital Directors (Youth Ambassadors) who will work with at least 225 young people to identify needs and gaps in youth provision and young people services.
- Have the opportunity to explore, test, review and implement cutting-edge digital technologies, including VR, AR, AI, gaming, and social media platforms.
- Work closely with young people from various communities across the country. Your role will involve reviewing and enhancing their local digital youth work offer. This will include brainstorming creative ideas, designing engaging digital content, and providing valuable insights to improve digital services and experiences for young people.
- Work with local youth services and young people service providers to review their current digital (and in-person) services, identify gaps and to create a plan to develop digital youth work opportunities to fill the identified gaps.
- Attend national events and complete NYA training to enhance your skills and knowledge, supporting you on your own journeys to adulthood.
- Support the development of training and skills development for youth services and service providers.
- Work as a team to evaluate and measure the overall success of the work.
- Please download our applicant pack to find out more about the role and requirements,

How to apply

If you wish to apply for this position, please use our online application process to submit the following by 23:59 on 22nd December 2023.

An up to date CV setting out any jobs, responsibilities and achievements.
A covering letter (maximum two sides) explaining why you would like this role and use the 'About You' section to show how you would be a great Digital Director!
Please note that the covering letter is an important part of the application and we will not accept CV’s without one.
Diversity monitoring information – The Hireful ATS will ask for this optional data which will be stored separately and anonymously.

Help to apply

We are aware that for some people this may be the first time applying for a job, below are some links to follow for guidance on creating a CV and hints and tips on writing personal statements and covering letters.
CV Advice - Youth Employment UK
Tools, Guides & Support (continued) – Amplifi

REF-210 128

Brand Management /Visual design

• Implementing the CTA brand guidelines and applying it in all external comms, including supporting staff to produce creative content

• Use Canva to produce compelling and engaging visual designs/comms assets that align with CTA’s brand personality to support content engagement.

Analytics and Reporting

• Track and analyse the performance of marketing and digital media campaigns and events using relevant metrics and optimise content accordingly

• Create monthly analytics to measure the effectiveness of digital media campaigns and share recommendations for improvements with Leadership group.

Management of External Communication Channels

• Responsibility for CTA’s primary channels of communication, both online and offline ensuring that they are consistently articulating the role and impact of CTA and promoting the wider value and impact of CT to stakeholders. This includes:

• Producing and editing CTA’s membership magazine Together, CTA UK newsletter and nation specific spotlight.

• Working with the Leadership team to ensure production of the magazine is cost neutral by supporting the sale of advertising space and securing sponsorship.

• Planning, writing, coordinating and editing content for CTA’s Blogs, email marketing and other forms of content.

• Working with the directorates to ensure that stakeholders including Department for Transport and other key Government departments are engaged and involved in sharing communication with the CT sector.

Events

• With support from the Leadership Group, plan and develop a yearly calendar of events.

• Manage all aspects of event logistics, including venue selection, catering, audio-visual equipment, transportation, and event materials.

• Contributing to a communications plan for events (where appropriate), including use of the organisation’s social media profiles and website.

• Implement the marketing and communications strategy for CTA UK events and take a leading role in planning and executing UK-wide events.

• Track agreed budgets for each event ensuring value for money and adherence to financial processes.

• Ensure the CRM system is used efficiently in the execution of events.

• Support the development and writing of Health & Safety risk assessments for all events.

• Design event collateral as needed, including liaising with our design agency when required

• Build systems and processes needed to effectively and professionally manage all our events.

• Ensure all event attendees are communicated with regularly and responsible for pro-actively promoting all events to encourage sign ups.

Coordinating Internal Communications

• Responsibility for implementing Marketing, Communications and Events internal guidance and procedures such as CTA’s social media policy, electronic communication policy and external communication signoff procedure.

Press and publicity

• Be the first point of contact for incoming media/press enquiries with responsibility for ensuring that enquires are dealt with by the appropriate member of staff.

• Co-ordinate with team members to produce relevant press releases about CTA’s projects and activities.

• Develop, maintain and grow a press and stakeholder contact list especially transport or community sector specialists and outlets.

Membership Engagement

• Gather stories and content from CTA members

• Connect with colleagues and other stakeholders and present these stories through CTA’s various channels of communications.

• Work with the membership team to improve and maintain a membership mailing list and increase member engagement with CTA’s communications.

• Innovate new ways to engage with our membership.

• Develop effective, engaging and inspiring content to support CTA to build and expand its current membership engaging with new audiences.

• Identify opportunities to make the CTA brand visible online through engagement with sector influencers, and collaborations with members’ accounts.

• Connect and manage relationships with members, CT operators, stakeholders, policy influencers and transport bodies on social media.

Website Management

• Responsible for updating the CTA website and implementing the overall digital presence, including coordinating with staff and external stakeholders to keep it current and up to date.

• Support the ongoing redevelopment of the website, including development of the membership area and integration with CTA IT systems and marketing channels.

Relationship management

• Manage the relationships with key external organisations relating to CTA’s marketing and communications including:

• Companies who produce marketing collateral and other print and design services - ensuring that both long term projects and the creation of new materials are carried out effectively.

• Working with Leadership Group to ensure the delivery of CTA’s twice annual membership publication and evaluation and renewal of the relationship at the end of each year.

Inbox Management

• Manage the CTA marketing inbox and events inbox, regularly checking and replying to incoming emails.

General organisational responsibilities

Values Be an enthusiastic advocate for CTA’s values.

Planning Contribute to the delivery of CTA’s strategy and operational plans. Contribute to service evaluation and development by listening to the feedback of members and trainers.

Reporting Ensure personal record-keeping and reporting is conducted consistently and to a high standard, including generating data for management reporting, saving resources and documents on SharePoint.

Participation Contribute to staff meetings, team meetings, and other meetings as required.

Resources Use the resources of the organisation effectively.

Governance Ensure our administration and customer service work remains compliant with relevant legislation, policies and good practice.

Person Specification: Marketing and Events Executive

Experience & Qualifications

Essential

Can demonstrate experience of planning, creating and delivering innovative marketing campaigns which include range of activities/events delivered within the campaign.

• Can demonstrate experience of planning, creating and delivering events.

• Can demonstrate extensive experience of establishing and maintaining positive relationships with a range of internal/external stakeholders

• Experience of managing different social media platforms and able to use digital channels to improve reach, efficiency and impact of campaigns/messages

• Experience in writing news releases, responding to media enquiries and developing and maintaining strong relationships with journalists and other media outlets both virtually and face to face.

• Experience of writing blogs and articles (print and online)

• Experience of managing digital advertising (including Google AdWords and Facebook Insights)

• Experience of managing website CMS, e-newsletter platforms and form building platforms (SurveyMonkey)

• Educated to degree level or equivalent experience that demonstrates ability

• Experience of analysing and interpreting data.

• Experience of using project management software.

Desirable

• Experience of working within a membership or voluntary sector environment.

• Experience of developing case studies or other qualitative data

• Experience of delivering UK Wide marketing and communications campaigns

Knowledge, Skills and Abilities

Essential

• Excellent verbal and written communication and copywriting skills, with first-rate attention to detail and ability to adapt to suit subject and audience

• Demonstrable knowledge of and advanced skills in Microsoft Office applications (Word, Outlook, PowerPoint, Excel)

• Knowledge of and skills in social media management, with a focus on increasing reach and engagement

• Strong communication skills and ability to work with colleagues across a range of skills and expertise, and to communicate effectively at senior level

• Ability to work on own initiative and organise, plan and manage projects simultaneously, and meet deadlines

• Ability to think strategically and creatively regarding the long-term development of an organisation’s marketing and communications work.

• Excellent graphic design skills.

• Excellent Video capturing and editing.

• Experience of working within a membership or voluntary sector environment.

• Experience of developing case studies or other qualitative data

• Experience of delivering UK Wide marketing and communications campaigns

Desirable

• Understanding and knowledge of the Community Transport Sector And/or the wider community/voluntary sector.

• Knowledge and understanding of using communications to build a membership base and maintain positive member relations.

Values and Behaviors

Essential

• A demonstrable commitment to our organisation’s values.

• A strong commitment to, and understanding of, the principles of equity, diversity and inclusion.

POST  

Victim Support Casework Coordinator 

RESPONSIBLE TO

ISVA: Manager of Support Services 

RESPONSIBLE FOR

Victim Support Casework Team

SALARY & HOURS OF WORK

Salary: £31,000 FTE, £24,800 pro-rata

This is a 0.8 per week post.  Specific days to be agreed on appointment. NUM are open to discussions around flexible working patterns to ensure a positive work/life balance. Operational hours are Monday-Friday 9am-5pm

Holidays: Annual leave entitlement is 31 days FTE including public and bank holidays. This will be pro-rata for your contracted hours.

LOCATION OF THE POST HOLDER 

You will be remote working and will be provided with the equipment and tools required to deliver this work. You will need a secure environment and access to a stable internet connection. You may be occasionally required to travel to the NUM head office at Unit 209, 46-50 Oldham St, Manchester, M4 1LE but all your costs will be covered by NUM.  On Occasion, you will be required to travel anywhere within the United Kingdom but shall not be required to work outside the United Kingdom for any continuous period of more than one month.

About NUM: 

National Ugly Mugs (NUM) is an award-winning charity with a mission to ‘end all forms of violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes and harm they experience and share this information within their communities to warn others of potentially dangerous individuals and situations.

We have a dedicated casework team of industry experts who support sex workers to further access criminal justice remedies and other services as determined by victims/survivors to cope and recover from crimes they experience in the ways they choose. We also host a range of other projects in racial justice, mental health, drop-in support (Scotland), and vocational exploration.

ROLE AND RESPONSIBILITIES

The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a coordinator to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you. 

This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Coordinator is responsible for maintaining high standards for all digital, individualised and in-person support provided by the case work team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:

1) Management: Manage the operations and administration associated with victim and vocational support case work. 

2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the case work team and ensure that everyone works to their strengths, and strives for the best outcomes for sex workers. 

3) High Standards: Support good performance and quality outcomes for sex workers.

4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM. 

5) Wellbeing Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve. 

Day-to-day team tasks include, but are not limited to the following.

• Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.

• Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services. 

• Problem-solving to ensure the smooth and efficient operations of the casework team eg, Managing resource and rota’s including leave and absences, Delegation of task where appropriate to the casework team

• Audit overview and quarterly reporting to Manager of support services with responsibility for data management and the production of case studies. 

• External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required. 

• Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care. 

• Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/ internal. Discuss any issues of take aways with the Manager of support services

• Communicate with other work streams and projects at NUM through coordinators meetings and share changes in process from the CEO and management team.

• Leading 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, Motivating the team and Resolving conflict and managing team dynamics (with support where needed)

• Onboard new members of the team

• Cover some duties when the Manager of Support Services is out of office

PERSON SPECIFICATION

Essential Skills and Experience

• Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.

• Experience managing a team, providing line management support, and managing rotas and team resources.

• Experience of dealing with internal and external complaints and having difficult conversations.

• An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.

• Qualified ISVA or relevant casework support experience.

• Strong interpersonal skills and an ability to work with multiple partners on complex cases.

• Excellent administrative and organisation skills, able to manage both your own and other peoples workloads effectively.

• An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.

• Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.

• Experience of using online communication tools, CMS, google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team. 

• Strong empathic and active listening skills.

• Willingness to undertake continued professional development. 

Desirable Skills and Experience

• Experience of the sex work community.

• Experience completing detailed reports on workstream productivity, both statistically and in written form.

• The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.

How to Apply

Please send a CV and cover letter, explaining why you’re interested in the post and how you fit the person specification, to admin[at]nationaluglymugs[dot]org, or apply via Charity Job by 12pm (UK time) on Friday 15th December.

Interviews will take place on December 22nd. The successful candidate will be contacted on or before the 28th of December. Job start date from the 8th of January 2024 .

NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.

We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.

Please note due to the high number of applications expected for this role if you do not hear back from NUM by the 18th of December unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage.