Digital delivery manager jobs

We are seeking a Digital Product Owner to join World Horse Welfare's Digital team based remotely on a 12 month fixed-term basis, working 40 hours per week Monday to Friday 8.30am to 5pm.

You will help shape, deliver and continuously improve digital services that support our charitable work. You will work closely with the Head of Digital, coordinating and overseeing the delivery of World Horse Welfare’s digital roadmap, ensuring that projects, teams and suppliers are aligned around clear priorities, timelines and dependencies.

This role acts as the connective point between Digital, Fundraising, Communications, Data, IT, UK and International Operations and external suppliers — ensuring that work is sequenced effectively, risks are managed early, and progress is communicated clearly.

This position is based remotely, however you will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation. You must be a resident of the United Kingdom with all the necessary legislative ‘right to work’ documentation.

Key working relationships

• Head of Digital (strategic lead)

• CRM Manager

• Project delivery leads (website, GoDonate, Gifted, Clue)

• Fundraising & Communications leads

• Data & IT teams

• Data Protection Officer

• External suppliers and agencies

Key tasks and responsibilities

Programme Planning & Governance

• Maintain and update the digital roadmap, ensuring clear sequencing, prioritisation and resourcing.

• Run programme-level governance including reporting cycles, decision logs and RAID management.

• Ensure all workstreams follow a consistent delivery approach with clear ownership and accountability.

Cross‑Team Coordination

• Align Digital, Fundraising, Comms, Data, IT and Field Ops around shared timelines and dependencies.

• Facilitate cross‑functional workshops, planning sessions and retrospectives.

• Ensure teams understand how their work fits into the wider programme and where dependencies sit.

Delivery Assurance

• Track progress across major digital projects, including:

• CRM integrations and data flows — support high‑level requirements, documentation and cross‑team alignment for CRM Phase 2 (and future enhancements), ensuring continuity of knowledge and clear sequencing of work, while the CRM Manager retains platform ownership.

• Clue database development and governance

• Data governance and platform consolidation

• Identify risks early and drive mitigation plans.

• Ensure suppliers deliver to agreed scope, budget and timelines.

Reporting & Insight

• Produce clear, consistent reporting for Directors and Trustees.

• Translate technical updates into accessible, decision‑ready summaries.

• Maintain a single source of truth for programme status and documentation.

Standards & Ways of Working

• Embed consistent processes for planning, change control, documentation and handover.

• Support the Head of Digital in establishing governance frameworks (policy/governance/guidance).

• Ensure teams follow agreed processes for testing, sign‑off and release.

About you

Experience

• Proven track record in managing multi‑workstream digital or technology programmes

• Strong governance, planning and RAID management

• Excellent stakeholder management across technical and non‑technical teams

• Working knowledge of CRM, CMS, data and digital platforms

• Expertise in managing external suppliers

• Experience working within digital transformation environments

Skills and Personal Attributes

• Collaborative and relationship‑driven

• Calm under pressure

• Able to influence without authority

• Highly organised and structured

• Strong communicator

Apply today

Please provide a CV and a covering letter explaining your relevant experience and why you’re interested in this role.

Closing date: Sunday 14th June 2026

Individual Giving Manager
Location: Headquarters in Lincoln – HEMS Way, Lincoln, LN4 2GW. Hybrid working may be available upon completion of probation
Hours: Full-Time, 37.5 per week
Salary: Salary range: £34,000 to £42,000 (FTE) dependent upon skills and experience
Contract: Permanent
Reporting to: Head of Mass Fundraising and Marketing

About Us

The Lincs & Notts Air Ambulance (LNAA) provides lifesaving critical care to the communities of Lincolnshire & Nottinghamshire, funded by public donations. If somebody is involved in a serious incident or suddenly taken ill, speed and time are of the essence. Giving a patient the best chance of survival, our Air Ambulance crew effectively take the A&E department to the scene of the emergency.

Rated outstanding by the Care Quality Commission across all five areas that were inspected – Safe, Caring, Effective, Responsive and Well led, we are a friendly, inclusive, and dynamic team focused on ensuring we deliver the best possible service. The tie that binds us here at LNAA is our set of values – Teamwork. Respect. Innovation. Compassion (TRIC). We display these attributes in the way we interact with the people we meet, from former patients and volunteers to our supporters and colleagues.

About the Role

We are looking for an experienced and driven Individual Giving Manager to lead the development and delivery of our Individual Giving programme. This is a pivotal role responsible for growing sustainable income through innovative, insight-led fundraising across multiple channels.

You will take ownership of the full Individual Giving portfolio, including Regular Giving, appeals and mid-value programmes, ensuring each delivers strong performance, supporter engagement and long-term value. Working across digital, print, face-to-face and telemarketing channels, you will design and optimise supporter journeys that inspire loyalty and maximise lifetime income

As a key member of the fundraising team, you will collaborate closely with colleagues across Marketing, Supporter Engagement and Data & Insight to ensure all activity is integrated, compliant and supporter-focused. You will also manage external agencies and suppliers, lead on budgeting and performance reporting, and use data-driven insight to continually refine and improve campaigns.

This role plays a critical part in supporting the organisation’s financial resilience and long-term growth. You will have the opportunity to shape strategy, test new ideas and deliver impactful fundraising campaigns that directly contribute to our life-saving work.

Our Benefits

• Annual Leave of 25 days, which increases by 1 additional day per completed year of service up to a maximum of 30 days. in addition to bank holidays (pro rata for part time staff)
• Additional days leave for your birthday.
• Pension scheme includes 6% employer contributions, with 4% employee contribution.
• Access to a Health & Wellbeing Care Plan*
• Occupational Sick Pay Scheme*
• Life insurance at 3 times your annual salary*

*On completion of probationary period.

Closing date: Monday 29th June 2026
Interview date: Week commencing 6th July 2026
N.B. We reserve the right to close this vacancy early if sufficient applications are received.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

A full driving licence and access to a vehicle (or equivalent) is required for this role.

Lincs & Notts Air Ambulance is an equal opportunities employer and aims to ensure all applicants are treated fairly and equitably regardless of gender, race, colour, ethnicity, age, disabilities, social economic background, religious or political beliefs, marital status, maternity or paternity, or sexual orientation.

Please note that we are currently unable to sponsor applicants for work visas in the UK. Therefore, you must have the right to work in the UK to be considered for this position. Applications from candidates who require visa sponsorship will not be considered.

No agencies please.

This role requires that you are resident and have the right to work in the UK.

About NEON  

NEON is a not-for-profit organisation that exists to help social justice movements win. We build capacity and infrastructure to accelerate the transition to a new economy. We work across a wide range of progressive issues including climate, housing, healthcare and migration. Across our three hubs (movement building, communications and operations) we support a network of over 1000 movement organisations working towards political and social justice in the UK. 

This role is anchored within NEON’s Comms Hub. Established 10 years ago, the Comms Hub is a powerful, effective, pillar of the UK’s progressive communications infrastructure. The Hub convenes, networks, and books progressive spokespeople into the media at scale (averaging 1,500-2,000 media bookings a year), produces clear, usable tested messaging guidance that cuts through, and trains comms professionals (around 500 people annually). Our team serves as a go-to resource for strategic comms advice and planning, and crisis-comms support for groups across the progressive movement. NEON’s Comms Hub is relied on by a wide-range of organisations: from grassroots campaigners to expert insiders.  The Comms Hub has five programmes, and Digital will be the sixth programme.

Read more about the structure of the Comms Hub here, before applying. 

Purpose of this role

The Head of Digital is an exciting new role at NEON. This role will be responsible for designing and running a flagship new digital programme, that will sit at the heart of NEON’s Communications Hub. The aim of the digital programme will be to help connect, strengthen and scale the UK’s progressive digital comms infrastructure. 

Right now, progressive movements are losing the "air game" to far-right voices who are effectively using podcasts, social media, new media platforms and smart, aggressive, experimental digital strategies to dominate and shape national debates. 

Working closely with our experienced Comms Hub team, and our trusted networks, this role is a unique opportunity to be part of building the digital comms networks, skills and strategies progressive movements need to take on the rising far right – and win. 

At NEON, that would mean: convening and co-ordinating communities of digital comms experts, creators, editors and strategists; designing and delivering effective targeted digital skills training that will build capacity and confidence; supporting our 24/7 spokesperson and media booking team by setting up effective clipping and distribution programmes; and identifying opportunities to collaborate with our partners to run high-impact reactive digital strategies that shift the conversation. 

What you’ll be doing: 

The successful candidate will play an active role in shaping the strategy and focus of this programme, as well as the sequencing of the roll out of key workstreams. However, this role is likely to be anchored around the following key responsibilities. In this role, you will: 

1. Lead the strategy development and delivery of the new digital comms programme, alongside the Co-Directors of the Comms Hub.

2. Set up and manage a supportive, reactive social media unit within our existing Spokesperson Network, with the support of our Media and Messaging teams. This unit will clip interviews and create original content for our established network of spokespeople, and help to secure bookings in new digital-first media outlets. 

3. Work closely with the whole Comms Hub team, to design and convene a powerful co-ordinated network of progressive creators and influencers. Built from our existing spokesperson pool, as well as new networks, members of this digital creator network will be individuals with the backing of social movements and the reach, potential and positioning to shape the national debate. Together with the Heads of Messaging, Training and Media, you will help to provide this network with hands-on training and strategy support, evidence-based messaging, and traditional and new media booking opportunities. 

4. Design and oversee a strategic, effective suite of digital training offers, designed to upskill influential progressive spokespeople, movements and groups, at scale. This will include shaping our existing training programmes, as well as designing and developing new offers. This could include: a half-day follow-up to our flagship 3-day spokesperson training, a one-day digital strategy training for comms teams within our networks, and shaping our bespoke, issue-specific and crisis-focused trainings to support groups dealing with online-hate or abuse. This workstream will be supported by our Head of Training, relevant Comms Hub team members and delivered with the support of external consultant trainers. 

5. Identify opportunities to trial and run effective digital ‘experiments’ with partners and movement groups within the Comms Hub. For example, this could look like collaborating with a network of migrants-rights groups to create co-ordinated digital content to push-back against a far-right attack at a moment of ‘whirlwind’. Or spotting an opportunity to work with the Head of Messaging to trial a new AI-driven platform to A/B test messaging in targeted ads during a movement campaign on wealth taxes. 

6. Set up a network of consultants to support and deliver the core programme workstreams including: freelance videographers, editors, digital strategists and trainers. 

7. Provide on-going 1:1 support to our spokespeople and allied organisations, particularly during moments of crisis and ‘whirl-wind’.

8. Provide regular insights to our partners on the digital trends shaping public opinion and national discourse. 

9. Play an active role in the wider Comms Hub strategy and day-to-day operations, including attending our weekly strategy meetings,  feeding into key messaging and narrative development projects, and supporting delivery across the hub. 

10. Oversee and the digital programme’s finances and budget on a month-to-month basis, and the programmes’ Fundraising Strategy, with the support of the Co-Directors of Comms and the Head of Fundraising. 

11. Play an active part in the wider NEON team, contributing to organisation-wide plans. 

Who you are: 

You will be someone with:

• 5–10 years’ experience in digital comms, including developing and deploying a strategy for multi-year multi-project programmes of work

• A track record of creating innovative, high-impact digital campaigns and content that push forward a progressive agenda

• Hands-on experience of creating shareable and persuasive video and digital content, campaigns and strategies that cut through, reache new audiences at scale, mobilise movements and persuade new audiences of progressive ideas

• A strong understanding of digital media, and a natural enthusiasm for tracking and responding to new trends in a fast-changing digital media landscape 

• Someone who enjoys piloting new approaches, experimenting with new techniques and quickly jumping on opportunities to tell compelling progressive stories online.

• Experience developing the tone, positioning and personal brand of an organisation, spokesperson or individual online.

• A strong understanding of the news agenda – you’ll enjoy being plugged in to how online conversations are changing, and be able to quickly jump on opportunities to tell a compelling alternative progressive story. 

• Experience collaborating with creators, influencers, and a range of partners to deliver creative, hard-hitting campaigns, grow reach, drive action and really change minds

• A strong understanding of different audience types, and experience adapting messaging and using digital testing methods to assess impact and improve performance.

• Experience designing and running effective, inclusive training for diverse groups of people, with the ability to help others land powerful, shareable content too.

• Politically aware and motivated by progressive causes, with a commitment to centring anti-oppression in your work and helping ensure people — especially those from marginalised backgrounds — stay safe online and get their voices heard.

• Excellent team-working and relationship-building skills, with experience building networks, making connections and working across differences.

• Experience of fundraising, including building and maintaining funder relationships and making a compelling case for projects to a range of stakeholders.

We know that people from certain backgrounds and identities are often excluded in progressive movements and we’re committed to doing what we can to correct this. 

So:

1. We particularly welcome applications from marginalised groups, especially people of colour and other ethnic minorities, people who identify as LGBTQIA, Disabled people and those who identify as working class or have done so in the past.

2. We know the work goes way beyond "diversity", it's about making the space inclusive too. So we are continuously working on that at NEON. So far this includes tangible things like a flexible work policy so people have genuine flexibility around where and when they work and a 28 hour week as standard; a gender-neutral parenting/leave policy, an anti-oppression strategy which is held at senior level given how important it is to the organisation. It also includes the day-to-day work of creating psychological safety for everyone at NEON and celebrating the wisdom of black, indigenous, queer, Disabled and other cultures in the way we work and behave

There are no formal education requirements for this role. As long as you can show us you have the skills we don’t mind where you got them from! Also important to us is your potential to learn and grow in the role so even if you don’t have 100% of the skills listed we want to hear from you.

Dates: 

Application deadline: 28th June  2026, 11.59pm

Interview dates: First round of interviews: 8th & 9th July 2026, second round of interviews: 14th July 2026

Please visit our website for more details and to apply.

Charity People is delighted to be partnering with the Association of Anaesthetists to recruit for the organisation's interim Digital Project Manager. For over 90 years, the Association of Anaesthetists have set standards, shared knowledge, and supported thousands of people.

With over 10,000 members, the organisation represents the life-changing, life-saving profession of anaesthesia worldwide. Its mission is to safeguard patients by educating, supporting and inspiring every anaesthetist throughout their career, enabling them to provide the best care in every healthcare setting.
 

Interim Digital Project Manager
Contract: Full time, 18-month fixed term contract
Salary: £45,077 per annum
Location: Hybrid role between home and London office, with ideally two days per week in the London office
Closing date for applications: 9am on Monday 15th June
Interviews: week commencing 22nd June

The interim Digital Project Manager will be responsible for planning, coordinating, and delivering a portfolio of digital and systems projects across the Association. This role encompasses hands-on management of multiple projects ensuring that key systems such as website, HR, finance, customer relationship management (CRM) and learning platforms are effectively implemented, integrated and optimised to support the Association's strategic objectives.

The post holder will work across internal teams and with external suppliers to ensure that projects are planned, coordinated, delivered on schedule and within budget. This is a wonderful opportunity to play a key role within an organisation that delivers vital service to anaesthetists worldwide.
 

Core responsibilities within your role will be:

• Manage the end-to-end delivery of the website redesign project, including planning, governance, supplier management, and delivery against timelines and budget
• Develop test scripts and manage the end-to-end user acceptance testing cycles
• Communicate with all stakeholders in a timely and clear manner and provide status reports and updates as required

• Work with the educational events team to deliver a tender process for a new learning management system (LMS), including requirements gathering, supplier evaluation and selection
• Plan and coordinate the implementation of the selected LMS, liaising with other teams to ensure seamless integration to the CRM and website
• Manage any data migration to the new system

• Work with the Finance team to review and identify areas for improvement on the effectiveness of current core finance system
• Identify opportunities for automation and process efficiency and integration between systems to reduce duplication and manual processes
• Support the selection and implementation of any solutions identified
• Provide project management support to other teams as needed for other IT projects
• Identify opportunities to streamline current workflows and improve user experience across systems
• Manage relationships with external suppliers and implementation partners, ensuring quality delivery and value for money
• Oversee ongoing external supplier engagement and performance

We'd love to hear from individuals with the following core skills and experience:

• Proven experience delivering complex digital or systems transformation projects on time and on budget
• Strong project management experience, including managing multiple workstreams simultaneously
• Experience of project reporting, risk and budget management
• Experience of delivering website redesign and content management system projects
• Experience managing third-party suppliers and procurement processes, including tenders
• Demonstrable experience of developing user testing scripts and managing cycles of user acceptance training
• Strong understanding of digital systems, integrations, and business process improvement
• Demonstrable ability to work across business functions, with excellent stakeholder management, negotiation and communication skills
• Ability to translate business requirements into clear specifications and practical, deliverable solutions
• Analytical mindset with the ability to use data to inform decisions and measure impact
• Knowledge of finance systems and automation tools or HR systems
• Experience working with customer relationship management systems (ideally Microsoft Dynamics)
• Experience improving data quality, reporting, and data governance

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. Alice can be reached by applying to this job. 

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Living Wage Foundation 

The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.

Still part of Citizens UK today, the Living Wage Foundation continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 475,000 people and winning over £3bn of better wages for people who need it most.

Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty.  As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.

Purpose 

We have an exciting opportunity for an experienced digital communications professional to join the Living Wage Foundation team as our Digital Communications Manager. The ideal candidate would have demonstrable digital communications skills and experience, on top of an enthusiasm for engaging supporters across our social networks, website and email communications. The candidate will be tech savvy and have experience managing social media, using a website CMS and other digital tools that will support engagement with the real Living Wage and other key areas e.g. Living Hours and a Living Pension, across multiple stakeholders.  They’ll also be an effective storyteller with an understanding of how to transform stories into impactful online communications.   

As part of a busy department of communications specialists spanning media, digital, you will play a critical role in shaping our digital engagement strategy through our website, social media channels and email marketing. As well as leading the team to expand our reach and build brand awareness through creative content, you will also have a keen eye for analytics and work with our partner agencies to deliver effective campaigns across paid social media ads, Google Ads and website management.  

The person in this role will line manage a Communications Officer who will offer digital communications support. The ideal candidate will be a patient and kind people manager who enjoys supporting the personal development of team members This role will work closely with Citizens UK colleagues, including the Citizens UK communications team on cross-organisational priorities.  You will report to the Senior Communications and Marketing Manager at the Living Wage Foundation. 

 This role will play an integral role in shaping the wider communications strategy.  You will be working as part of a passionate communications team, with a strong commitment to the Living Wage campaign.  

  

Main Responsibilities 

Working as the Digital Communications Manager, reporting to the Senior Communications and Marketing Manager, your main responsibilities will include: 

Social media: 

• Lead the team in the use of social media to increase brand awareness and impact; generate innovative approaches.   

• Oversee Communications Officers to monitor, manage, create and schedule content on our social media accounts, tailoring content to different channels and audiences.

• Establish systems for monitoring and evaluating key performance indicators and delivering to time and budget. 

• Manage paid advertising strategy on social media, overseeing relationship with external agencies. 

Website: 

• Work with developers to maintain and update website CMS alongside Operations team, support the team in creating news and blog content and help upskill colleagues to create content for the website.  

• Support on development of a members’ dashboard area to improve processes and enhance the accreditation experience. 

• Use insights and analytics to monitor the success of the website e.g. Google Analytics. 

Materials development and dissemination: 

• Ensure all work is completed within brand guidelines.  

• Roll-out a content strategy to support the digital communications and marketing strategy, taking responsibility for resourcing the workplan for the wider team and contractors. 

• Manage our newsletter and mailing lists with Living Wage Employers; looking for opportunities to improve content and impact.

• Basic design and video-editing support of communications and marketing collateral. 

• Support the wider team and employers with ad-hoc marketing requests and digital materials to support their work plans. 

Situational awareness and research: 

• Lead the team in conducting stakeholder analysis; identifying and segmenting audiences and their positions and interests.  

• Confident to test and learn from new digital and marketing approaches. 

• Identify new ways to communicate effectively with our internal employer network, by building understanding of our key audiences and employer journey.

Strategy development:  

• Participate in development of the communications strategy, contributing tactical and creative ideas around implementation, ensuring it is integrated with wider communications and campaigns strategies. 

• Shape digital engagement and marketing strategy, ensuring that plans deliver against the influencing goals; evaluating effectiveness of the strategy and adjusting as required.  

• Work with wider teams to support the development of tailored digital communications strategies  

• Manage limited budgets for the digital growth strategy. 

Reputational and risk management: 

• Appropriately manage and mitigate risk on our digital channels; developing processes and messaging when necessary.

• Demonstrate awareness of potential reputational risks and proactively develops appropriate protocol and messages, including expected professional fundraising standards.  

• Effectively represents the organisation with senior stakeholders  

External relationships: 

• Collaborate with Living Wage Employers and supporters to create engaging content and further Living Wage visibility online.

• Manage external relationships with agencies, designers and other contractors to resource digital communications work, ensuring quality and brand consistency. 

Campaigns and events management:  

• Develop creative digital marketing campaigns that promote our brand and further engagement objectives. 

• Create a digital strategy for Living Wage Week, including creation of the employer digital pack, overseeing delivery by Communications Officers.

• Provide digital support and advice for organisational campaign and event priorities.

• Establish systems for monitoring and evaluating key performance indicators and delivering to time and budget.  

Internal comms and knowledge management: 

• Identify gaps in our internal knowledge management in digital practices and strengthen these with clear processes and documents to drive best practice amongst wider team.  

• Provide digital support and advice to colleagues across numerous projects; this might include trainings on the use of digital platforms and trends, in order to build internal capacity and best support their work. 

• Act as a brand ambassador for the whole organisation.  

Internal relationships:  

• Line management of the Communications Officer. 

• Provide leadership on our digital engagement, ensuring colleagues feel supported, developed and valued  

• Ability to manage or coordinate staff across the organisation. 

• Ensure the work produced across the team is of high quality and reflective of organisational values. 

Contribute to CUK mission and its strategic objectives: 

• Demonstrate enthusiasm and commitment to the function and the core mission of CUK/ Living Wage Foundation. 

• Reliably implement and participate in the development of cross-organisational policies, procedures, and values in the delivery of work across the communications department. 

Learning, expertise & DEI 

• Keep up to date with comms developments, good practice in third sector etc. 

• Train others with relevant and helpful advice and technical support 

• Proactive in maintaining own wellbeing and supporting direct reports in managing their wellbeing at work 

• Display self-awareness of DEI issues and the impact on direct reports. Act as a role model for DEI awareness and implementation. 

• Be alert to and manage the impact of DEI issues for direct reports and stakeholders. 

Personal Specification 

(D) Desirable, (E) Essential 

Experience 

• Background in communications with experience working with digital tools, including analytics tools (E)  

• Experience working with multiple internal project teams (E)  

• Experience managing a team and manage work of others (preferably line management) (E)  

• Expertise managing social media platforms (E) 

• Expertise at managing a website CMS and/or leading on website UX (E)  

• Expertise managing email marketing (E) 

• Experience of working on integrated communication campaigns (D)  

• Proven experience of Paid Media platforms – e.g. Facebook Business Manager, Google Ads (D)  

• Experience of video production and editing (D) 

Key skills and knowledge 

• Wide range of digital skills across marketing and CMS platforms (such as Mailchimp,  WordPress, Drupal etc) (E)  

• Proficient in Google Analytics (E)  

• Proficient in content marketing and social media strategies across LinkedIn, Instagram, Facebook (E)   

• Excellent written and verbal communication and ability to tell stories (E)  

• Ability to manage external agencies and stakeholder engagement (E)  

• Excellent organisational skills with the ability to manage and take responsibility for own workload, handle multiple priorities and to work independently (E)  

• Proficient in content marketing and social media strategies (D)  

• Proficient in SEO (D)  

• Strong understanding of brand and design principles (D)  

• An understanding of Citizens UK’s national campaign areas (D)  

Personal qualities & values 

• An enthusiasm for digital communications, coupled with a strong commitment to the mission of the Living Wage Foundation (E) 

• A commitment to the Citizens UK values: Solidarity, Kindness, Courage, Inclusion, Relational. (E) 

• A strong team player, fostering a collaborative and inclusive working environment. (E) 

• Takes accountability (E) 

• Creative and curious (E)  

• Commitment to equality, diversity and inclusion, with an understanding of how to communicate responsibly and ethically about lived experience. (E) 

About the application process 

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.

Application timeline 

• Applications open 18th May:

• Applications close: 7th June 

• Interviews to be held on 16th or 24th June 

About us

The Sir Martin Gilbert Learning Centre is an educational charity whose mission is to educate young people about who Jews are and the contributions they have made to society. Our free workshops are integrated with the National Curriculum and rooted in academic research. Since launching in January 2024, we've reached over 5,800 students and built partnerships with schools across England, Scotland and Wales.

We're now entering an ambitious phase of growth, developing deeper relationships with select Focus Schools and building towards a national reach of 25,000 students per year.

The role

This is far more than a management job. As our first School Partnerships Manager, you'll lead our outreach to schools and play a central role in shaping how the Centre develops and grows. Working closely with the Director, you'll drive the number of schools accessing our programmes, deepen relationships with existing partners, and help design our Focus School programme from the ground up.

You'll spend your time:

• Building and stewarding relationships with teachers, heads of department, and senior school leaders
• Proactively identifying and contacting prospective partner schools through outreach, networking and events
• Managing the full partnership lifecycle, from first contact through booking, delivery and follow-up
• Shaping our Focus School programme and contributing ideas for curriculum development
• Representing the Centre at conferences and educational events

This job is for you if…

• You have experience working directly in or with schools, and understand what motivates teachers and senior leaders
• You've worked in relationship management, outreach, partnership development, sales or business development
• You're a confident, persuasive communicator - comfortable on outreach calls, in writing, and presenting in person
• You're self-motivated, well organised, and thrive in a small, ambitious team
• You're genuinely committed to our mission and excited to help shape a young charity at a pivotal moment
• You're committed to safeguarding and the welfare of children and young people

We welcome applications from candidates of all backgrounds and are committed to equity, diversity and inclusion in everything we do.

Make a Real Difference in a Child's Life 

At Barnardo's, we believe in children – no matter who they are or what they've been through. We work to build stronger families, safer childhoods, and positive futures. 

As part of our Fundraising & Marketing department, the digital team plays a critical role engaging audiences across various digital channels to drive action across time money voice. We're looking for an experienced and ambitious Digital Loyalty Manager to drive our digital loyalty programme forward to build connection with our supporters and customers, building loyalty and life-time value.

What You'll Be Doing as the Digital Loyalty Manager 

• Developing digital stewardship and loyalty strategies to maximise the lifetime value of supporters and customers 

• Identify and drive growth in the digital loyalty programme (primarily email and SMS) to unlock additional income growth and encourage repeat giving/purchases 

• Lead, motivate and empower the wider digital loyalty team, harnessing their expertise and building capabilities through effective leadership 

• Build a culture of high-performing multi-disciplinary teams from across the charity to drive performance through integration and collaboration 

• Embed an audience, data-led approach to our digital journeys, putting customer/supporter experience at the heart of every decision 

This is a varied, fast-paced role that is at the heart of driving digital income growth at Barnardo's which combines strategic planning with operational delivery. You'll be part of a committed team that shares learning, supports wellbeing, and is united in a clear mission: delivering change for children. 

What We're Looking For 

We're looking for a Digital Loyalty Manager who has: 

• Substantial digital/email marketing and fundraising experience with a track-record of success

• Experience of developing impactful and relevant digital supporter experiences, part of a holistic customer/supporter experience and journey 

• Experience of planning, implementing and evaluating campaigns, including both fundraising or marketing programmes and strategic or process change projects. 

• Experience of using customer/supporter and market data to inform ideas and strategic plans 

• A significant understanding and knowledge of digital marketing and how this can support acquisition and growth. 

• Excellent written, communication and interpersonal skills 

You'll also be able to attend in-person meetings at least once a month in central London, and occasionally elsewhere in the UK. 

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible

Leukaemia UK – Our Charity
We are a ‘small but mighty’ charity with one big ambition: to stop leukaemia devastating lives. Over the next 10 years we want to help save and improve the lives of more people with leukaemia through funding life-changing research and campaigning for change. Despite decades of incredible progress, only half of leukaemia patients live longer than five years after their diagnosis. We won't stop until we change this.

We are looking for a Public Affairs and Campaigns Manager to join the Policy and Advocacy team. At a pivotal moment for Leukaemia UK, they will lead and manage our political influencing work, ensuring our profile and reputation remains high and we are able to influence political decisions.

With our new strategy period beginning in 2027, over the next 5 years we plan to increase our investment into ground-breaking research and campaigning to improve diagnosis, treatment and care. We are in a period of significant growth, investing to grow our income, profile, influence, engagement and impact.

Having developed our policy, public affairs and campaigns function over the current strategy period, this role will help take this to the next level and play a key role in strengthening our ability to influence change across the UK.

 

Team

We are a close-knit team, who are all passionate about Leukaemia UK and putting those affected by the disease at the heart of everything we do. We are all focused on pragmatic, practical solutions, as well as ensuring that our charity gets the funding it needs to continue to help those diagnosed with leukaemia and related conditions.

As a small organisation with just over 30 employees, every role counts. We have ambitious plans and we rely on individuals being self-starters, resilient and used to working at pace to maximise our collective impact. We are all about delivering exceptional expertise and making a real change to people’s lives.

Leukaemia UK and You

We are looking for a self-motivated Public Affairs and Campaigns Manager to join our team, taking a leading role in shaping and delivering Leukaemia UK’s influencing and campaigning activity to drive policy change. The successful candidate will be an innovative, driven and forward-thinking individual with a proven track record of delivering impactful public affairs and campaigning work within the health charity sector. You will work closely with the Head of Policy and Advocacy and the Policy Officer to ensure a coordinated, insight‑led and strategically aligned approach to policy development, public affairs and campaigning activity across the organisation.

The Public Affairs and Campaigns Manager will be instrumental in strengthening and growing the charity’s profile, influence and impact among political stakeholders and senior civil servants across all four UK administrations. This role will ensure that the ‘patient voice’ is heard and acted upon by key decision-makers, while also ensuring that the needs and priorities of individuals affected by leukaemia are understood, represented, valued and embedded within our influencing and campaigning strategies.

Alongside this, you will lead the development of creative and innovative campaigning approaches, using a range of tactics to effectively engage supporters, partners and policy makers in our work. You will create compelling opportunities for stakeholders to join our efforts to drive policy change, and ensure that our campaigns are visible, impactful and aligned to our policy priorities.

You will work closely with the Communications team to ensure that campaigning to drive policy change is clearly understood, amplified and embedded across digital channels and content strategies, maximising reach, engagement and impact. You will also support with identifying and developing new opportunities for PR, media engagement and thought leadership to strengthen Leukaemia UK’s position as a credible and influential voice in the sector. You will be representing Leukaemia UK in multiple charity coalitions and forums to ensure that leukaemia is represented on the political agenda.

The successful candidate will be adept at articulating evidence-based policy positions to policy makers, healthcare professionals, researchers, effectively representing the perspectives of those affected by leukaemia. They will have the ability to influence a wide range of senior stakeholders to drive progress and bring about meaningful change. A strong understanding of the external political landscape, coupled with exceptional communication skills and attention to detail, is essential.

This role does not currently include direct line management responsibility but will play a key role in coordinating activity across the Policy and Advocacy function, with potential to take on management responsibilities as the team grows.

Experience and skills

Essential 

• Experience of working within public affairs and/or campaigning, with demonstrable impact in influencing policy or driving change (candidates should have strong experience in at least one of these areas, with an understanding of how they work together)
• Experience of influencing government, policy makers and/or decision makers, preferably within the health, research or charity sector
• Experience of developing and delivering public affairs and/or campaigning strategies, including planning, delivery and evaluation
• Experience of engaging and managing a range of stakeholders, including policy makers, partners, and supporters
• Experience of producing high-quality written outputs such as briefings, consultation responses, or campaign materials to influence decision makers
• Experience of working collaboratively across teams, particularly with communications functions
• Experience of monitoring and evaluating activity to assess impact and inform future approaches
• Experience of delivering multiple projects and programmes in a fast-paced environment

Desirable

• Experience of integrating campaigning with digital, PR or communications strategies
• Experience of identifying PR, media or thought leadership opportunities
• Experience of working in the cancer or wider health policy environment
• Experience of line management or supporting others’ development

Knowledge and personal traits

Essential

• Strong understanding of the UK political and policy landscape, including how decisions are made and influenced
• Understanding of how public affairs and campaigning can work together to drive change, including supporter engagement and mobilisation
• Ability to think strategically and identify opportunities to influence policy and public debate
• Excellent written and verbal communication skills, with the ability to communicate complex issues clearly to different audiences
• Strong relationship-building skills, with the ability to engage and influence stakeholders with differing perspectives
• High level of accuracy and attention to detail
• A strong commitment to equality, diversity and inclusion, and an understanding of the importance of engaging with patients and underrepresented groups
• A proactive, collaborative and solutions-focused approach, with the ability to work at pace

Desirable

• Knowledge of the cancer, research or NHS policy landscape
• Experience of working with patients or in an advocacy capacity

Role Specifics

• Full time: 37.5 hours per week, worked Monday to Friday.
• Location: We are very flexible! Our offices are based in Central London, and we operate hybrid working.  In this role you are required to work from the office at least one day per fortnight and as appropriate, to  undertake the proper performance of the role duties regarding internal and external meetings and activities.
• Annual Salary: £40,000 - £50,000

Benefits- We are proud of our benefits

• 36 days holiday per year, including bank holidays- pro rata for part time employees
• Pension – default is 4% employee and 4% employer and we match up to 6%
• Life Assurance – x 4 cover
• Critical Illness Cover
• Cash back healthcare scheme & Employee Assistance Programme (EAP)
• Hybrid Working
• Company sick pay
• Individual training budgets

Applications and interview timings 

If you feel you have the passion for our work and the right mix of experience, skills, energy, and flair, then we would love you to apply. Please also see the full job description attached to the advert.  To minimise unconscious bias, we use anonymous recruitment and are unable to consider direct applications. Please apply via the CharityJob website with your CV and covering letter.

Closing Date: 9am Monday 22nd June 2026

• First interviews will be held via Teams on Thursday 2nd July 2026
• Second interviews will be face to face in our London Offices – at 26 Great Queen St, London WC2B 5BL on Thursday 9th July 2026

I look forward to hearing from you! 

Georgia

Georgia Papacleovoulou

Head of Policy & Advocacy

Leukaemia UK

Position: Digital Project Manager
Hours: Full-time, 35 hours a week
Contract: Fixed Term, 12-month Maternity Cover
Location: Office-based in London, N4 with flexibility to work remotely
Salary: Starting from £44,339 per annum, plus excellent benefits
Salary Band and Job Family: Band 3, Profession/ Technical
You’ll start at our entry point salary of £44,339* per annum, increasing to £47,110 after 6 months service and satisfactory performance and to £49,881 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We’re looking for a confident, skilled, and personable Digital Project Manager to help us deliver our ambitious roadmap of projects.

You’ll lead on the delivery digital, creative, UX, campaign and content-based projects. This’ll include everything from the digital and content elements of major campaigns, through to developing new digital tools or content to help people live well with MS.

You’ll thrive working with cross-organisational teams to deliver projects on time, to scope and within budget, using methodologies that best fit the challenge you’re trying to solve.

This is an exciting time to join the team as we continue to develop our ways of working and deliver an ambitious engagement roadmap. We are a supportive and vibrant team, dedicated to making a difference for people with MS.

What you will do:

Some key responsibilities include:

• Lead digital projects from initiation to completion, ensuring delivery within time, cost, risk, and quality parameters.
• Manage project plans, budgets, and risks, addressing and escalating changes and impacts on timelines and budgets promptly.
• Build relationships with stakeholders and develop communication plans to keep them and the organisation up to date with project progress and performance.
• Coordinate the development and monitoring of project metrics, ensuring variance and performance are reported to relevant stakeholders.
• Regularly report on project progress and performance, and conduct retrospectives to improve future processes.
• Help refine and evolve the project management methodology within the organisation, mentoring colleagues and promoting best practices in digital project delivery.
• Contribute to quarterly programme planning and alignment across projects.
• Examples of projects you could work on include our welfare campaign in relation to the government’s plans around PIP (Personal Independence Payment), Search engine optimisation initiative or annual winter fundraising appeal.

Who are we looking for?

• You’re someone who genuinely cares – whether about the people we support, the quality of your work, or the teammates around you. You bring heart as well as skill to everything you do.
• You’re organised and methodical, bringing project management expertise to the table without letting process get in the way of progress. When things get complicated, you stay calm, think clearly, and find a way through.
• You’re a natural collaborator. You enjoy working with different teams, you’re good at getting people on the same page, and you know how to have honest conversations when priorities need to shift or timelines need a rethink.
• You’re someone who loves to help refine and evolve project management practices, mentoring colleagues and promoting best practices in digital project delivery.

Please note this is a fixed term 12-month maternity cover position.

Closing date for applications: 9:00 on Monday 8th June 2026
Shortlisted candidates will be invited to interview on 18 and 19 June 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

About The Role

Every day at Alzheimer’s Society, people affected by dementia come to us for support, information and hope. A carer looking for advice late at night. A family trying to understand a diagnosis. A supporter wanting to fund change. Digital plays a huge part in helping people find what they need, when they need it most.

We’re looking for a Digital Campaigns and Optimisation Manager to help shape those experiences.

This role is about making our digital channels feel clear, accessible and human. You’ll help create better online journeys across campaigns, content and platforms, making it easier for people to access support, connect with our work and take action.

You’ll work closely with colleagues across fundraising, marketing and digital, bringing together creativity, insight and empathy to improve how we engage with people online. Whether you’re designing a website journey, improving campaign performance or using data to spot opportunities, your work will help create digital experiences that genuinely make a difference.
We’re looking for someone who shares our values. Someone who cares about inclusion, believes in working together and wants to use digital to create positive change for people affected by dementia.

What you’ll do
You’ll help bring our digital activity to life, making sure the experiences we create are useful, engaging and easy to access for everyone.
In this role, you will:

- Deliver and improve digital campaigns, content and user journeys across our platforms, including the Society’s main website and fundraising platforms.
- Use insight, feedback and testing to understand what people need and improve their online experience.
- Work with teams across the organisation to support campaigns and digital projects from idea through to delivery.
- Use tools like Google Analytics 4 to track performance, spot opportunities and guide decisions.
- Help make sure our digital content is accessible, inclusive and user focused.
- Support a culture of continuous improvement, collaboration and learning within the team.

No two days will look the same. One day you might be improving a donation journey to help raise vital funds. The next, you could be helping make support content easier for someone with dementia or their family to find and understand.

About you
You’re someone who cares about creating digital experiences that work well for real people. You enjoy solving problems, improving journeys and working with others to make things better.

- Improving digital content, websites or user journeys to help people find what they need and take action.
- Supporting or managing people as part of a positive and collaborative team.
- Using CMS platforms such as Drupal, WordPress, Umbraco or similar systems to manage website content.
- Working in agile or flexible ways, with the ability to adapt and keep improving things over time.
- Using data and tools like Google Analytics 4 to understand what’s working well and where digital experiences can be improved.

You’ll also bring strong communication and organisational skills, an understanding of accessible and inclusive digital content, and a genuine passion for creating great online experiences.

At Alzheimer’s Society, you’ll be part of a team that is determined to make a difference where it matters most.

Interviews are provisionally scheduled to take place on the week commencing 22nd June via MS Teams.

About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

The On Demand Shift Manager provides operational leadership, clinical oversight and shift coordination for the On Demand bereavement support services which operate Mondays through Fridays 8am to 8pm. The role ensures that children, young people, and adults receive timely, safe and compassionate responses to bereavement needs through digital and on-demand channels.

In addition to line managing the On Demand Bereavement Specialists, the post holder also works on shift as part of the delivery rota to support the team directly, provide real-time guidance, and covers frontline services gaps. This blended role combines hands-on leadership, active service participation, and quality assurance, promoting excellent clinical standards, safeguarding practice, and a culture of learning and care. The post holder will work closely with the Head of On Demand Services to ensure that On Demand Services remain responsive, trauma-informed and aligned with best practice and organisational priorities.

Main Responsibilities

Leadership and Management

· Lead and coordinate daily On Demand service operations to ensure timely and effective response to live support requests

· Working closely with the other On Demand Shift Managers, manage team rotas, shift allocations, and cover arrangements to maintain consistent staffing and service continuity

· Provide real-time oversight during active service hours, offering guidance on case complexity, prioritisation and risk management

· Work on shift as part of service delivery to provide direct bereavement support, model best practice and ensure adequate cover during periods of high demand or staff absence

· Ensure service efficiency through proactive communication, timely handovers, and smooth transitions between shifts

· Support the Head of On Demand Services in monitoring resourcing, workflows and performance metrics

·  Offer live, on-shift supervision and mentorship to On Demand Bereavement Specialists, ensuring quality and consistency of interventions

· Support staff in making safe, informed, and trauma-sensitive decisions in line with organisational safeguarding policies

· Provide clinical leadership for the On Demand Bereavement Specialists on shift, offering case consultation and decision-making support particularly in high-risk, ethically complex or emotionally intense presentations

· Hold clinical responsibility for the most complex service users on shift, supporting staff to formulate risk, decide on interventions, and coordinate onward referrals or emergency responses in line with organisational policies and processional codes of ethics

· Model high standards of clinical thinking, boundaries and self-care, supporting staff and volunteers to manage vicarious trauma, moral distress and the emotional impact of working on an On Demand service

· Facilitate reflective debriefing following challenging or traumatic cases to maintain staff wellbeing and service stability

· Ensure all support aligns with the NICE (2004) Level 2 psychological intervention framework and current evidence-based practice

· Foster a compassionate, psychologically safe team culture that prioritises practitioner wellbeing, resilience, vicarious trauma awareness and continuous learning from service delivery

· Collaborate with the Head of On Demand Services on workforce planning, recruitment, induction and succession to maintain service resilience and capacity

Communication and Relationships

· Communicate clearly and sensitively within the organisation and with external partners, including parents, carers and professionals across social care, education, health and mental health services (i.e. schools, social services, CAMHS, CMHTs and/or GPs)

· Provide clear, supportive and trauma-informed communication to bereaved children, young people and adults during live shifts, adapting approach to age, crisis level and digital medium

· Offer real-time guidance, debriefing and constructive feedback to On Demand Bereavement Specialists during shifts, promoting consistent standards and shared learning

· Build collaborative relationships with internal teams and external stakeholders to support integrated care pathways

· Communicate effectively with the Head of On Demand Services and senior leadership on shift incidents, risks, service pressures and quality improvements, escalating appropriately

· Handle sensitive feedback, complaints and critical incidents with empathy, transparency and solution focus, maintaining trust with internal and external stakeholders

· Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties

· Provide clear, compassionate explanations of support options, safeguarding procedures, and next steps to children, young people, adults and families

· Maintain professional boundaries while fostering a safe and supportive environment for children, young people and adults

· Respond to challenging or emotionally charged situations with sensitivity, professionalism, and a focus on empathy and support

· Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations

Knowledge, training and experience

· Assess and engage in interventions with children, young people and/or adults in accordance with best practice

· Complete comprehensive psychosocial assessments which include assessments of risk and determining appropriate level of response/intervention

· Deliver targeted pre/post bereavement support and interventions utilising a range of therapeutic and psychosocial techniques, working within level 2 of the NICE (2004) psychological framework

· Advanced understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults

· Apply sound clinical judgment and maintain professional accountability for practice in line with national standards, organisational policies, and personal relevant professional Code of Conduct

· Maintain knowledge about current, evidence-based practice

· To maintain a personal profile of professional development in accordance with professional requirements/governing bodies

· Demonstrate knowledge of all relevant policies and procedures

· Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act, providing advice and guidance to colleagues and partner agencies where appropriate

· Participate actively in clinical supervision and reflective practice to ensure safe, ethical, and effective service delivery

· Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities

Analytical and judgment skills

· Strong ability to make rapid, sound clinical and safeguarding judgments during live shifts, assessing risk, prioritising cases and deciding on immediate interventions or escalations

· Analyse real-time service data to optimise shift deployment, identify trends and recommend operational improvements

· Alongside the Head of On Demand Services critically evaluate team performance, recordings, transcripts and audits to provide targeted service or staff development, mitigate practice drift and uphold clinical governance standards

· Exercise exceptional professional judgment in assessing the emotional, psychological, and social needs of children, young people, and adults pre and post bereavement and in the delivery of immediate on demand support

· Analyse complex information gathered through assessment, observation, and communication to identify individual needs, risks, and strengths

· Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support

· Apply a trauma-informed and developmentally appropriate lens to clinical decision-making, ensuring sensitivity to cultural, social, and contextual factors influencing grief

· Contribute actively to meetings, clinical supervision, peer supervision, case discussions, and service reviews to plan, coordinate, and evaluate strategies of care and support

· Ensure accurate, timely, and meaningful data recording and reporting to inform clinical practice, service evaluation, and organisational performance monitoring

· Planning and organisational skills

· Strong shift and staff coordination

· Plan and organise work autonomously while engaging collaboratively with colleagues and volunteers to support coordinated care and seamless service delivery

· Support in the organisation of comprehensive quality assurance processes including shift audits, case sampling, outcome tracking and compliance monitoring

· Plan and deliver team training, drills and simulations for crisis scenarios, digital tool proficiency and new protocols, ensuring readiness for peaks in bereavement demand

· Provide cover and support for On Demand Support Service staff during periods of absence or high demand

· Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements

· Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness

· Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives

Person Specification

· Level 4 qualification (or above) in counselling, psychotherapy, clinical psychology, counselling psychology or arts psychotherapy Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)

· Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)

· Evidence of relevant continuing professional development

· Experience of leading a team, ideally in bereavement, palliative care, mental health or closely related fields

· Experience with digital platforms

· Proven track record of successfully managing multidisciplinary teams delivering services to complex service users and complex safeguarding and risk issues involving children and adults

· Proven skills in managing teams and change successfully

· Experience of working therapeutically with children and young people

· Experience of working therapeutically with adults

· Robust knowledge of the emotional and psychological impact of bereavement and the needs of bereaved children, young people, families and adults

· Strong understanding of grief, loss and trauma across the life course, and of evidence-based bereavement interventions for children, young people and adults

· Deep understanding and knowledge of psychological theories, therapeutic interventions and models of grief work for children, young people and adults, and their effective application in practice

· Able to make clear psychological assessments inclusive of risk, safeguarding and mental health needs for children, young people and adults

·  Expert knowledge of safeguarding policies and procedures

· Strong leadership, communication and relationship-building skills, with the ability to influence at senior levels and work collaboratively across teams and organisations.

· Strong understanding of change management and how best to implement change

· Excellent communication skills both verbal and written

· Attention to detail and produces reports and information to a consistently high standard

· Ability to manage time effectively, meeting deadlines while maintaining quality and accuracy

· Ability to successfully work collaboratively with colleagues, demonstrating strong interpersonal skills and the ability to influence and engage others positively

· Ability to deliver effective support, supervision, and line management to staff and volunteers, fostering professional growth and accountability

· Model high levels of personal integrity, professionalism, and ethical conduct

· Bring passion and enthusiasm for delivering high quality digital first bereavement services to children, young people, families and adults

Benefits

· 25 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.

· TOIL for our hours work.

· Contributory pension scheme.

· Company sick pay.

· Employee Assistance Programme.

· Life assurance.

· Training loans.

· Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 17th June 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Please refer to our recruitment pack for further details on the interview process.

The purpose of the job is to play a key role in delivering CIHT’s digital communications activity, with a particular focus on website editorial, content creation and social media.
The postholder will be responsible for planning, writing, editing and publishing high quality web first content, managing CIHT’s day to day website content and generating engaging social media content that supports CIHT’s strategic priorities, membership objectives and public profile. This is a hands on delivery role working closely with colleagues across the organisation and contributing to wider communications activity as required. 

We’re looking for a creative, detail-driven communicator to lead day-to-day website content and deliver engaging digital communications across web and social channels.

What you’ll do

• Manage and publish content across the CIHT website (news, blogs, events)
• Create compelling content for social media and campaigns
• Plan and deliver content through editorial calendars
• Work with colleagues across CIHT to bring stories and activity to life
• Use insight to improve content reach and engagement

About you

• Strong writing and editing skills
• Experience managing website content (CMS - Umbraco)
• Confident creating content for digital and social channels
• Organised, proactive and able to manage multiple deadlines

Why join us?

• Nationally respected professional body
• Collaborative, supportive team
• Opportunities to grow your digital content career
• Strong commitment to EDI and member impact

How to apply

To apply, please click the Apply button to view the full Job Description and application page. Please submit your CV together with a cover letter (maximum one page) outlining:

1. Why you are interested in this role and working at CIHT

Please tell us what attracted you to this opportunity and what interests you about CIHT and our work.

2. Your relevant experience and skills

Please highlight examples of experience relevant to the role, particularly in:

• writing and editing digital content
• managing website content using a CMS
• creating content for social media
• managing multiple priorities and deadlines

3. What you would bring to the role

Please include anything else you feel is relevant, such as experience with SEO, accessibility, analytics, membership/charity organisations, or your approach to inclusive communications.

We are seeking an Assistant Director – Digital and Innovation to play a central role in shaping how Villiers Park delivers and develops its programmes at a pivotal point in the implementation of our 2025-30 strategy. This role represents an exciting opportunity to lead on the development of our digital education offer and innovation work, ensuring it enhances both the reach and depth of our programmes for young people across the UK.

Villiers Park is a national social mobility charity with a strong track record of delivering impactful programmes that support young people from under-represented backgrounds to fulfil their potential. As we continue to grow, digital provision and innovation are increasingly important in enabling us to reach more students, and to do so in engaging and inclusive ways.

Digital learning and programme innovation will be critical to the next phase in our strategy, building on the foundations we have already established, including the development of our learning platform and programme model. Alongside this, Leadership Challenge continues to expand as a key national outreach and social action programme, and this role will be instrumental in ensuring its quality and impact.

Our work is possible because of a brilliant team of staff, trustees and volunteers and committed funders and partners who believe in what we do and want to make the greatest possible difference. The Assistant Director – Digital and Innovation will work closely with colleagues across programmes, partnerships, communications and fundraising, as well as external partners, to ensure our digital and programme offer is coherent, forward-thinking and aligned with our mission.

This is a unique opportunity to combine strategic leadership with practical delivery, helping to translate ambition into impact for the young people we serve.

Sarah Chick

Head of Programmes 

Job purpose

The Assistant Director - Digital and Innovation leads the development, implementation and ongoing improvement of Villiers Park’s digital education provision. This includes the design and delivery of online learning experiences, the development of digital and physical resources for use across programmes, and ensuring that digital delivery is accessible, safeguarded and aligned with the organisation’s mission.

The role also provides strategic and operational leadership for Leadership Challenge, Villiers Park’s national student outreach and social action programme. This includes programme design, partner engagement, monitoring and evaluation, and ensuring the programme is effectively resourced and financially sustainable.

Working closely with the Head of Programmes, Senior Leadership Team (SLT), Communications and Fundraising teams, and external partners, the postholder supports the development of digital innovation, programme resourcing and Leadership Challenge activity to enhance reach, impact and quality. 

Key responsibilities:

• Provide strategic leadership for the development, implementation and continuous improvement of Villiers Park’s digital education provision, ensuring alignment with our Theory of Change, priorities and values
• Lead the design and evolution of high-quality digital learning experiences, content and pathways for students, schools, parents/carers and volunteers
• Oversee the adoption and integration of digital platforms and tools, ensuring accessibility, safeguarding, GDPR compliance and scalability
• Drive innovation in digital delivery by monitoring sector trends and embedding relevant approaches to enhance reach and impact
• Ensure digital provision complements and strengthens face-to-face delivery across programmes, working closely with the Head of Programmes and Assistant Directors
• Provide strategic oversight of the use of AI within programmes, ensuring its application enhances learning experiences while maintaining safeguarding and ethical standards
• Provide strategic oversight of the development and ongoing review of physical resources, ensuring consistency, quality and alignment across programmes
• Ensure all resources are inclusive, engaging, curriculum-aligned and reflect organisational standards and brand expectations
• Maintain a coherent approach to resource development, ensuring materials support programme delivery and learning outcomes effectively
• Lead the strategic and operational development of the Leadership Challenge programme, ensuring it is high-quality, sustainable and aligned with organisational priorities
• In collaboration with the Senior Leadership Team, develop and strengthen partnerships with charities, corporates and universities to support programme growth and delivery
• Oversee the development of an appropriate recognition or award framework for participants
• Establish and oversee robust quality assurance and evaluation processes for digital and physical content and delivery
• As a member of the Senior Leadership Team, contribute to strategic planning, budgeting and risk management, and provide quarterly updates to the Board of Trustees.
• Work collaboratively with Fundraising and Communications teams to support income generation, bid development and programme promotion

This list is not exhaustive, and the post-holder will be required to undertake other tasks relevant to the role and within their capability.

Skills and experience:

• Significant leadership experience in education, youth or social mobility sectors
• Knowledge of school and college curricula and the needs of learners aged 13–19
• Proven experience in designing and/or delivering digital learning
• Strong understanding of safeguarding, digital accessibility standards and inclusive design
• Experience developing high‑quality educational resources (digital and physical)
• Ability to lead programmes, manage projects and deliver to deadlines
• Ability to build relationships with colleagues and external stakeholders to further organisational aims and fundraising objectives

Personal attributes:

• A genuine commitment to and care for social mobility and young people’s futures
• Organised and proactive, effectively, prioritising workload and delivering outcomes independently
• Strategic and forward-thinking, with an ability to see the bigger picture
• Collaborative and able to work effectively with colleagues, partners and stakeholders across different functions
• Willingness to learn and develop your own practice and experience

Additional Information:

• The postholder will be required to travel regularly to schools, events and partner organisations
• An enhanced DBS check will be required
• The postholder will hold responsibility to be one of the Deputy Designated Safeguarding Leads
• The postholder will require a full UK driving licence
• Evening work and overnight stays may be required
• Hybrid – location local to our Cambridge office or near to one of our Regional Hubs

Employee Benefits

• 26 days annual leave plus bank holidays (pro rated) and additional leave over Christmas.
• A dedicated wellbeing day for you to take at any time and three days (pro-rated) paid leave for volunteering or study each year.
• Training and professional development, including termly staff development days.
• Support from our wellbeing working group and access to an employee assistance programme.
• Opportunity to join working groups with other colleagues from across the organisation as well as wider networks such as the Fair Education Alliance.
• Flexibility in working hours.
• Additional sick pay and compassionate leave policies. 

Safeguarding

Villiers Park Educational Trust is committed to safeguarding and to providing a safe and supportive environment, which secures the well-being and best outcomes for the young people with whom we work.

Safeguarding is embedded in all aspects of Villiers Park's work and integral to the commitment we make to our schools, partners and the young people and communities we serve and work with. All employees and volunteers are expected to share this commitment by adhering to our organisational safeguarding procedures, attending regular in-house training and keeping up to date with developments in policies and legislation.

All employees and volunteers will also agree to undergo an Enhanced Disclosure and Barring Services check and successfully complete our mandatory online training courses including NSPCC Safeguarding in Schools and PREVENT training.