The Role:

This is a key role within the Big Issue Group Marketing team with responsibility for growing our individual donor acquisition revenue through acquisition marketing campaigns.

As a Digital Marketing Manager with strong analytical skills and a strategic mindset, you will balance a tactical hands-on role with the requirement to lead strategy to help grow our fundraising and donation base.

Day to day tasks will include:

• Take the lead to develop, plan and oversee/execute implementation of marketing activity to drive donations across owned and paid media channels
• Segment target audiences and utilise the full digital marketing mix to devise & execute awareness, engagement utilising content hooks leading to registration and conversion
• Initiate ‘test and learn’ strategies to improve effectiveness of marketing campaigns, constantly innovating to improve online marketing strategies
• Manage the creation and optimisation of campaign landing pages – this includes writing engaging copy and writing creative/design briefs for targeted audiences
• Develop and implement an email marketing and lead generation strategy to grow the individual donor database and convert these leads to donations
• Work with the fundraising team on a retention management strategy, supporting the delivery of a CRM programme, renewal journey and lapsed/cancelled campaigns
• Maintain and manage the donations plan & forecast model to track against acquisition targets and budgets and utilise LTV models to monitor the feasibility of the marketing channel mix
• Analysis and reporting on all activity against KPI’s – using Google Analytics, Social analytics and Email reporting tools

Skills & Experience:

• 5+ year’s data driven digital marketing experience within a not-for-profit organisation – donations, memberships, e-commerce.
• Commercially aware with experience in delivering challenging KPI’s
• Planning and executing digital acquisition campaigns – paid media (PPC & Social) & email are key channels
• Solid knowledge of analytics tools such as Google Analytics
• Experience planning, executing and analysing social media campaigns – organic & paid
• Experience creating campaign landing pages within a website CMS
• Great copy writing skills with SEO knowledge
• Campaign planning & budget management experience - with a good knowledge of forecasting & LTV models
• Confident with data and reporting
• Brilliant communicator, confident with dealing with multiple stakeholders
• A creative and enthusiastic self-starter with attention to detail and able to manage multiple projects simultaneously

For a full job description including the summary of responsibilities, skills, qualities and experience required for the role, please download from the link below.

For more details of the salary and employment benefits please click on Apply.

Workplace details

This role will be based flexibly at home and in our head office in Finsbury Park in London.

If you have any queries, please email HR stating the job title and reference

Closing date: 7th July 2021

The Big Issue Group is striving towards Equal Opportunities

We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.

Since 1991, The Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now The Big Issue Group consists of The Big Issue Company Ltd and Big Issue Invest Ltd (our social investment arm).

We’re looking for commercially-minded Product Manager to join the Digital Experience team at Kew, taking responsibility for developing and improving our revenue-generating digital products, including ticketing and ecommerce.

Kew is embarking on an ambitious change programme to enhance the visitor experience (EVE) and increase revenue generation through improvements to our technology infrastructure and digital estate. This role will support the delivery of this programme across our digital estate as well as owning their own workstreams.  

You’ll be part of an agile, multidisciplinary team, working creatively to deliver results that balance user needs and business goals, understanding that as a complex, not-for-profit organisation we have both commercial and non-commercial objectives.

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world’s plants and fungi. 

Working across our commercial products, you’ll oversee delivery of development and improvements, working closely with our internal IT teams and external development partners. You’ll ideally have experience of working with different ecommerce solutions and be a champion for sustainable product development.

You’ll approach stakeholders and team members with curiosity and consideration, building shared goals that demonstrate the value of improved digital experiences to RBG Kew and get buy-in and cross-directorate support for our work.

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well access to our own beautiful gardens at Kew and Wakehurst.

If you are interested in this position, please submit your application through the online portal, by clicking on the Apply button.

We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the essential criteria for the post.

No agencies please.

The Huntington’s Disease Association is looking for an experienced data manager to manage and develop the charity’s two databases for clients and supporters, and to oversee the implementation and transfer of information onto a new supporter CRM system.

The post holder will be proactive in the delivery, management and evaluation of supporter and client experience.

Based in central Liverpool, the post holder will work from the Charity’s Central Office, but will be able to work from home for a minimum of two days a week.

The successful candidate will be required to undergo a DBS check for enhanced disclosure.

About the Huntington’s Disease Association

The Huntington's Disease Association is the only organisation across England and Wales offering support to people affected by Huntington's disease. Huntington's disease is a life-limiting, genetic disorder that causes the breakdown of nerve cells in the brain. This leads to symptoms affecting three main areas, movement, behaviour and cognition.

The Huntington’s Disease Association was formed in 1971, we are celebrating our 50th anniversary this year. In that time, we have supported thousands of families and individuals affected by Huntington’s disease; as well as the health and social care professionals who support them. This is an exciting time to join the charity as we enter our next strategic planning cycle; we have recently invested in fundraising, communications and operations; and have received national press coverage for our awareness raising campaign, #FamilyMatters working in partnership with other organisations.  

How to apply

This is a fantastic opportunity for the right candidate to bring their knowledge, skills and experience to our organisation. Please apply by emailing us your CV and cover letter detailing your relevant skills and why you want the position along with a completed safer recruitment form to recruitment @ hda. org. uk

We are committed to equal opportunities in our recruitment process and in order to find out how well we are doing, we collect monitoring data. This will not form part of the selection process in any way and will be used for monitoring purposes only. The completion of this form is voluntary.

Full details of how we securely handle the data you provide to us as part of the recruitment process can be found in our privacy notice for job applicants on our website or in the document attached.

Closing date for applications is 5pm on Wednesday 14 July 2021.

Interviews will be held on Friday 23 July 2021 via Zoom. 

Westway Trust are recruiting for a Marketing and Lettings Manager who is highly motivated and experienced in commercial marketing and lettings and is looking for a new challenge.

You will be working closely with the Property and Communications and engagement teams and lead on supporting our organisation with the increasing demand for space on our estate, engaging with the community and prospective tenants and generating income for the Trust. You will contribute to the development and delivery of the Trust’s new Asset and Property Strategy.

You will actively market and let all meanwhile and vacant spaces including the Thorpe Close pods, Unit Base Parking/Filming and other income generating spaces and support the local economy.

You will also be expected to gain quickly a strong understanding of the strategies of the Trust so that you may support the organisation effectively. This will include gaining a solid understanding of the Independent Review into Institutional Racism and its recommendations.

Principal Accountabilities of the Marketing and Lettings Manager

• Develop a marketing and lettings strategy in line with the Trust’s Asset Management Strategy.
• Proactively market & let the Thorpe Close Pods to include facilitating business support and reporting to the GLA, as required.
• Market/advertise and let meanwhile spaces and void units, to minimise voids.
• Liaise with stakeholders and tenants to support businesses and the local economy.
• Provide local economy support through engagement with our other tenants, community and external partners/providers.
• Review and approve lease/licence and other similar legal documentation.

Person Specification of the Marketing and Lettings Manager

• Commercial Property Management qualification or related qualification/experience.
• A strategic, commercial and customer focused person.
• Possess a good level of marketing and letting experience in the commercial and/or community/public sector and have property related legislative and commercial awareness
• The ability to deal with conflict management, with great people management and customer service skills and experience, are ideal.
• Connections to/understanding of the local area would be highly desirable.

Benefits of the Marketing and Lettings Manager

• Pension Scheme
• Gym Membership
• 25 Days Annual Leave + Bank Holidays
• Group Life Scheme

To view the full job description and to apply for this role visit Westway Trust's website.

Communications Manager

Location: Working from home or from the office on The Strand, London

Reports to: CEO

Cancer Support UK provides practical and emotional support to people living with cancer, both during and after the treatment period. We support people with all kinds of cancer across the UK.

The Role

The communications manager plans and delivers communications to key groups, such as supporters, volunteers, service users and journalists. The post holder will be an excellent writer and editor and will write, edit, coordinate and publish content across various channels, including the website, social media, and within printed and online marketing materials. 

They will manage the Communications intern and support communications and marketing campaigns to raise awareness or funds, while progressively improving organisational understanding of what works for different audiences.

• Maintain social media accounts, actively posting content to build engagement and communities

• Produce regular reports detailing social media and website activity 

Website

• Develop, manage and update content for website and any related blogs

• Produce regular reports detailing website activity using Google Analytics

Publications

• Lead on copy-writing and production of service user materials and key publications eg. Annual Review

• Design, copy-write and distribute monthly e-bulletins 

• Oversee the management of a case study database, actively collating stories and images, gaining relevant permissions

Communications

• Produce, edit and distribute updates and materials for external and internal  audiences, dealing sensitively with those whose personal experiences might be featured

• Provide communications support for fundraising campaigns as required

• Help market and communicate forthcoming events (fundraising) and training (transactional fundraising)

Brand

• Ensure consistent branding is used

• Help maintain and build reputation

• Act as a brand champion

• Maintain library system for press cuttings, monitor cuttings and report

Publicity and media

• Increase the organisation’s profile across media, and with influencers and organisations

• Act as a spokesperson when necessary

• Develop relationships with target media representatives

• Write releases, articles and statements

• Respond to requests from the press for comments, views and supporting information and maximise opportunities for further engagement on relevant topics

• Provide support to PR consultant activities as required

 Other

• Participate in cross-functional projects as required

• Manage any volunteers and interns as required

• Manage relationships with suppliers as required

Person Specification

• Demonstrable ability to engage with internal and external stakeholders in support of strategic objectives

• Knowledge of design and brand development

• Experience of developing marketing and communications strategies

• Experience of hands-on delivery of related operational activities

• Successful leadership of projects and campaigns

• High quality writing and proof-checking copy for internal and external communications

How to apply

Please submit your CV and a covering letter, outlining your suitability for the role. Applications without a covering letter will not be considered. 

Home-based, with some central London office time expected from autumn 2021 (amount to be agreed)

Nine out of ten physiotherapists in the UK choose to be a member of the Chartered Society of Physiotherapy. We aim to put our members at the heart of a thriving physiotherapy community that helps to transform the health and wellbeing of the nation. Our digital channels are central to this, and we want everyone who uses them to have a rewarding experience.

To bring effectiveness and simplicity to a complex digital world, we need an experienced digital manager to join our team. You will play a lead role in the growth of our digital marketing, communications and engagement capabilities, while managing operations across our main digital channels.

To succeed in the role, you will need:

• a well-developed set of practical digital skills, from audience acquisition and user experience to technical management and content development.
• to be passionate about continuous improvement and confident to lead change.
• to have a thirst for data and insight and know how to use them to make the most impact.
• to be driven by developing people and getting the best from your team.

While you’re helping us build our capability, we want you to grow in the role, and will encourage and support you to keep developing. We are a values-driven organisation and have a strong commitment to equity, diversity and belonging for our staff and our members.

We expect the digital team manager to play a leadership role at the CSP, as an advocate for digital best practice, and as part of a number of cross-organisational teams, working together to pursue our strategic and cultural goals.

Our values

At the CSP our goal is to create a culture which is characterised by innovation, respect, encouragement, passion and teamwork.  We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA and reflect the expectations we have of ourselves and others. They guide what we do and how we do it to have the greatest impact for our members.

This is an exciting opportunity to be responsible for the charity’s digital presence, driving the digital strategy and ensuring content and digital communications are developed in support of the charity’s wider strategy and business plans.

Applicants

The successful candidate should have:

• Significant experience running a public facing website
• Experience of developing and delivering digital solutions to support marketing and fundraising
• Experience of innovation using social media to engage existing and new digital audiences
• Experience of developing visual and written content for digital 

Expectations in the role

• To liaise with all teams to ensure digital activity is embedded within integrated campaigns across other channels;
• To manage and develop the MDUK website so it serves the requirements of the charity
• To be responsible for SEO strategy and the guardian of best practice
• To coordinate content production from all functions of the charity – commissioning, editing and producing posts, pages, video, infographics, blogs etc. as appropriate
• To contribute to the development and oversee on the implementation of the charity’s email and social media strategies
• To monitor and analyse Muscular Dystrophy UK’s digital presence and web related financial statistics

Please download the job description to see full role responsibilities.

About us

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 70,000 children and adults in the UK.

Benefits

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, season ticket loan, ride to work scheme, health cash plan, and an employee assistance programme.

Location

This role is based at our office in Southwark, London (with flexibility for home working). It is within a short walking distance of Southwark and Borough Tube stations. It is also a short distance from Waterloo Station, London Bridge Station and Blackfriars Station. We are also a 5 minute walk from the Tate Modern and Southbank, perfect place to go for lunch during the warm summer months.

In order to apply, please click on the Apply Now button and send your CV with a covering letter detailing why you are best suited for the role.

Please note interviews wil be held in the week commencing 5 July (although we may invite candidates in for interview earlier so early application is advisable).

*Unfortunately due to the high volume of applications we receive we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

This is an exciting time to join the deafPLUS team as we expand and improve our online offer. This role will involve maintaining and developing our online appointment booking system, our corporate website, and our online infoHUB which provides accessible information on areas such as housing, benefits, and debt.

The UK-wide adviceline service is funded by the National Lottery and provides accessible information and advice to Deaf British Sign Language users through digital video platforms such as Skype and FaceTime, and via email.
 

Head of Digital Skills and Capability - Wales

Salary: £65k - £75k (depending on experience)

Location: Wales - at present we do not have a physical office and are all working remotely. Once restrictions ease, we will discuss with our staff any potential blended models of home and office/hub working. We will continue to support remote working where needed.

Term: Fixed term contract to March 2022. We are seeking to secure future funding for CDPS from April 2022 onwards and the role may be extended.

This role is available as a secondment for Welsh public sector employees. Please follow your own organisation’s policy around informing and getting permission from line managers.

The ability to speak and write Welsh is desirable.

Applications may be submitted in Welsh and will not be judged less favourably than those submitted in English.

Summary

About the Centre for Digital Public Services (CDPS)

Here to deliver better public services that work for everyone the Centre for Digital Public Services (Wales) is an arms-length body of Welsh Government setup to enable and support digital transformation of public services in Wales.

The Role

As Head of Digital Skills and Capability you’ll be at the forefront of supporting our remit for digital transformation in Welsh public services. The role will include not just helping build digital transformation skills and confidence of staff in existing roles, but also how to support those who want to move to digital within the Welsh public sector. The role will also look at how we can support workforce planning across the Welsh public sector, making it an employer of choice for people with the appropriate digital skills.

This is a role at the heart of our remit, scaling digital expertise across public services.

What You’ll Do

• Set and deliver the plan for building digital capability, confidence and development across the Welsh public sector that.
• supports existing digital professionals across the Welsh public sector.
• helps reduce any digital skills gaps within the sector.
• builds a shared understanding within the sector of digital transformation, iterative design and user-centered design.
• upskills existing Welsh public sector employees who are new to digital.
• Build strong working relationships with our stakeholders, our users and our business and training partners.
• Develop a culture that focuses on user experience, feedback and data, allowing for continuous improvement of our support and services.
• Design and implement performance measures and key performance indicators to measure the value and success of the digital capability programme, inform future learning and development activities, and demonstrate return on investment.
• Work with digital colleagues in the public, private, academic and third sectors around Wales and wider to identify ways to support people at all experience levels in understanding how increased digital capability can improve their effectiveness, performance and ability to work.
• Provide information on best practice in professional development in the DDaT professions across digital public services in Wales.
• Develop and implement sustainable approaches to apprenticeships, internships, career pathways, and learning and development.
• Call upon a range of external contacts, including suppliers, thought leaders, other professional bodies, and use these relationships to maintain and enhance user-centred, efficient public services.
• Delivering, coordinating and supporting tangible improvements in skills and capability improvements in large and/or complex Welsh public sector organisations.

Who you are

We want to hear from people with skills in

• Building capability and skills development programmes ideally within public services.
• Creating training programmes that meet user needs and requirements, working collaboratively with our stakeholders and potential users of our training services.
• Sharing expertise within the wider digital, data and technology community.
• Analysis, synthesis and integration of quantitative and qualitative data.
• Fluency in spoken and written Welsh (desirable).
• Confident communication: able to persuade; negotiate; influence; network; and collaborate.
• Getting to the heart of an issue, demonstrating expert knowledge in an applied setting.
• Understanding of the political and social landscape of Wales.

You should be

• Naturally curious and able to champion your own learning and development.
• A champion for user-centred practices embedded within agile delivery.
• Respectful in your approach to stakeholders and services who aren’t as familiar with user-centred design.
• Proactive and will take the initiative rather than to see a problem and ignore it.
• Committed to the development of improved digital strategy across Wales.
• Alert to opportunities to improve our teams, tools and processes.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you, so do please apply.

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture and religion.

Benefits

• Generous holiday entitlement - 28 days annual leave plus public holidays.
• 37.5-hour week for all full-time team members.
• Flexible working policy.
• Enhanced contribution to our workplace pension.

How to Apply

To apply, please submit your CV and a covering letter to support your application.

The covering letter should be no more than two sides of A4. Please provide evidence in the letter of your suitability for the role, based on our "Who You Are" section and explain why you are interested in the position and where you saw the job advertised.

Closing date: 30 June, 12:00

Working with a network of 130 churches and projects, using website, email, and social media, but also with an awareness of communities which are digitally deprived, you will manage the digital and general communications of our District.  You will support, and where appropriate provide, pro-active communication, both internal to the District and between our churches and the public sphere.  You will pay attention to target, design, and method, and successfully increase both the public profile of the Methodist Church in our area, and the strength of relationships within the District.

Key Responsibilities

Raise the profile and awareness of the work of the district internally and externally

1. Ensure communication structures are fit for purpose and fully utilised

2. Ensure district staff involved in communications are suitably equipped and trained

3. Establish a set of common resources for all district staff

4. Identify key stakeholders – who needs to know what when and how and ensure that content

   is sent in a targeted way.

5. Enable people in district and circuits to be equipped to exercise their particularly ministry

6. and fulfil their calling

7. Increase the awareness of learning opportunities

8. Enable officers and other across the district to see new ways of doing things

9. Enable a flow of relevant information between churches, circuits, and individuals

10. Better inform churches and circuits about opportunities leading to new activities

11. Ensure that information which is available to be discovered (primarily the website and social media presence) is of high quality, up to date and easily accessible;

12. Promote stories of good news (these will largely come from the churches and circuits but can be promoted or supported by the district);

13. Work with the connexional communications team to manage communication in relation to crisis events.

Key tasks

1. To monitor and develop a communications strategy and plan for the District which will support the effective achievement of the district development plan.

2. To support the sharing across the district and more widely of stories and good practice within churches and circuits.

3. To produce and develop electronic publications for use within the District, including by producing and writing appropriate material and the annual prayer handbook in printed and electronic forms.

4. To edit and develop the District website and the use of social media, ensuring they promote positive stories of the work of the Methodist Church throughout the District.

5. To work with the District Administrator to further develop the weekly bulletin and other regular communications from the district to circuits and churches.

6. To provide support to churches and circuits to help them develop and improve their communications, through networking, facilitating training and other means.

7. To provide support to district officers to enable their work to be better known throughout the District.

Digital Operations Manager

We have a great opportunity for a Digital Operations Manager to manage the delivery of new digital projects as well as the maintenance of the existing asset portfolio across the Digital and Technology team.

Position: Digital Operations Manager

Location: Swindon (M4 corridor)

Hours: Full-time

Salary: £30,000 to £34,500 pa plus competitive benefits package

Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day’s holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking

Closing Date: Friday 2 July 2021

Interview Date: Wednesday 14 July 2021

The charity’s mission is to bring the Bible to life around the world, driven by the conviction that when people engage with the Bible their lives can change, for good.

The Role

The Digital Operations Manager will manage the delivery of new digital projects as well as the maintenance of the existing asset portfolio across the digital and technology teams. Working closely with the managers within the Digital and Technology team and reporting to the Head of Digital Operations, you will focus on ensuring new and existing developments (e.g. websites, apps and online tools) are planned and delivered on time, meeting objectives and within budget. You will also help manage the delivery of technology projects such as upgrades to Salesforce CRM, implementing a new telephony solution or migrating staff to Office 365. In time, the role may require line management.

About You

As Digital Operations Manager you will have a degree or relevant experience in a digital-related discipline with a deep working knowledge in the areas of digital and technology. You will have strong knowledge of project management knowledge, ideally using AGILE/SCRUM methodologies, UX, User Interface and design principles and IT infrastructure, systems, software and platforms, such as Microsoft 365, SharePoint, Salesforce, Mondaycom.

You will have experience of:

• Working within a digital and technical environment
• Project management experience, having led the delivery of digital products (e.g. websites, apps, campaigns etc.)
• Leading IT projects (desirable)
• Digital specific discipline advantageous (e.g. digital development, software development, design, UX or other technical role)
• Leading multi-disciplinary teams
• Managing a variety of stakeholders up to senior management level
• Performance management experience, including motivating, supporting, inspiring and developing staff

If you think this describes you and you have the legal right to remain and work in the UK, then we’d love to hear from you. Please submit your CV together with a 250-word statement that sets out your skills and experience in relation to this role.

About the Organisation

The charity’s mission is to offer the Bible to the world. Its vision is of a world where everyone has access to the Bible and can recognise its value for them, their families and communities. Working for a Christian charity, this is a great opportunity to work for an investor in people gold employer who have won awards for their excellence in investing in people. The organisation is committed to the development of all staff, with fantastic charity-sector benefits to help motivate and retain exceptional people.

You may have experience in areas such as Digital, Operations, Digital Operations, Digital Manager, Operations Manager, Digital Operations Manager, CRM, Digital Project Manager, Digital Project, Digital Engagement, Digital Engagement Manager, Digital Projects, Digital Products, Digital Implementation, Digital Implementation Manager, Digital Marketing, Digital Marketing Manager, Marketing, Digital, Communications, Digital Communications, Website Manager, Online, Digital Team Manager, Strategic Digital Analyst, Product Manager, Junior Product Manager, Digital and Data, Content Executive, Content Manager, CRM Implementation, Migration.  

Position: Digital Programme Manager (up to 12 months maternity cover)
Type: Full-time (35 hours per week), fixed term maternity cover contract
Location: Flexible
Salary: £47,220 - £52,585 per annum plus excellent benefits
Salary Band: Band H, Level 1
Department: Digital and Content

At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.

About this job

We’re looking for a passionate and dedicated people person to lead our Digital Programme function. This is a maternity cover for up to 12 months.

You will have an important role in our Digital and Content team, overseeing our digital and content programme, including leading a team of 4 project, production and technical managers, and overseeing the management of all digital projects (including technical projects, product development and content/marketing projects).

As an experienced people manager you’ll always be looking for ways to empower and motivate your team. You’ll love collaborative working, and you’ll be working with senior stakeholders to develop our rolling digital and content roadmap that supports our strategy, objectives and the needs of our users.

This’ll include the scoping and creation of new platforms such as the replacement of our CMS, an innovative new customer journey product (powered by machine intelligence), self-management tools and major campaigns and appeals.

We’re looking for the successful candidate to have proven experience in areas such as:

• using a clearly defined digital project management methodology (eg. Waterfall or Agile). 
• managing a programme budget.
• agency management including successful resolution of challenges within projects.

You’ll be highly organised, with meticulous planning skills and attention to detail, results and delivery focussed and have a creative energy, with a keen interest in technology and innovation.

You’ll be joining us at an exciting stage of our digital programme as we shape the way we engage with supporters. This is a fantastic opportunity to be part of a supportive and vibrant team, who are dedicated to making a difference for people with MS.

We offer 35 days annual leave (including bank holidays), travel loan and various other benefits such as supported developmental opportunities.

The MS Society is in the midst of an exciting, transformational, period which builds on our great history and will drive us towards achieving our mission and vision as we embark on our new 5 year strategy.

As part of this exciting transformation, we’ll be moving from our current National Centre based in Cricklewood, London to Finsbury Park, London later this year. We’re expecting to be moving into our new office from August 2021.

Closing date: 9am on Friday 2 July

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We are committed to promoting equality and diversity.

As part of our commitment to equality, diversity and inclusion, the HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel.  We’re a Disability Confident Employer.

We particularly welcome applications from people with disabilities and/or from ethnic minority backgrounds, where we’re looking to build stronger and better representation among our staff.

No agencies please.

Product Manager - Wales

Salary: £50k - £55k (depending on experience)

Location: Wales - at present we do not have a physical office and are all working remotely. Once restrictions ease, we will discuss with our staff any potential blended models of home and office/hub working. We will continue to support remote working where needed.

Term: Fixed term contract to March 2022.

This is a fixed term appointment, however there may be the possibility of the role becoming permanent should additional funding be secured.

This role is available as a secondment for Welsh public sector employees. Please follow your own organisation’s policy around informing and getting permission from line managers.

The ability to speak and write Welsh is desirable.

Applications may be submitted in Welsh and will not be judged less favourably than those submitted in English.

Summary

About the Centre for Digital Public Services (CDPS)

Here to deliver better public services that work for everyone the Centre for Digital Public Services (Wales) is an arms-length body of Welsh Government setup to enable and support digital transformation of public services in Wales.

We work with colleagues across the public sector in Wales to deliver services that are accessible to everyone and ensure the people that design and deliver the services have the skills, capability and support they need.

The Role

As Product Manager supporting the Head of Digital Skills and Capability you will be responsible for the development of our skills and capability work.

As an experienced practitioner, you'll also identify and bring inspiration and best practices from the product management community to shape and improve how we work.

You’ll be an advocate for user-centered design within an agile framework, and be able to play back product design choices.

What You’ll Do

Your work will focus on what the training and support offering could look like for the leadership and teams/squads the Centre supports within the Welsh Public Sector.

• Identify and build strong relationships with users, stakeholders and partner organisations, influencing and collaborating with them to develop accessible products and services.
• Develop an expert understanding of the user needs and champion these in the delivery of your product.
• Drive the definition and prioritisation for solutions and features across the end-to-end journey or journey step.
• Develop and prioritise a product backlog, writing good user stories and making decisions based on evidence and user needs.
• Set measurable business goals for your product and report against them.
• Ensure your products meet Digital Service Standards and apply principles that help to maximise value and ensure great user experiences.
• Manage relationships between your team and others to ensure consistency and share good practice.
• Prioritise and refine high-level requirements of single features and solutions in the end-to-end journey.
• Represent CDPS and our skills and training work steams, both internally and externally, running demos and workshops, blogging, and speaking at events
• Coach and mentor CDPS staff on agile product management.
• Be an agile and product development evangelist, sharing best practice and learnings with other Welsh public sector colleagues.

Who you are

We want to hear from people with skills in

• Significant experience of agile product management.
• Meeting the needs of users, understanding individual challenges and wider context.
• Using analytics, user feedback and user research to evaluate and improve products and services.
• Building relationships with stakeholders to understand their goals and working with them to improve products and services.
• Providing feedback to and mentoring others to make sure they’re delivering quality work.
• Working on the development and implementation of the product roadmap.
• Strong knowledge of best practices in product management and development.
• Ability to define product strategy providing guidance to others on working in the strategic context.
• Good time management and the ability to work autonomously.
• Communication: able to persuade, negotiate, influence, network and collaborate.
• Getting to the heart of an issue quickly and clearly, demonstrating expert knowledge in an applied setting.
• Understanding of the political and social landscape of Wales.

You should be

• Naturally curious and able to champion your own learning and development.
• A champion for user-cantered practices embedded within agile delivery.
• Respectful in your approach to stakeholders and services who aren’t as familiar with user-centred design.
• Proactive and will take the initiative rather than to see a problem and ignore it.
• Committed to the development of improved digital strategy across Wales.
• Alert to opportunities to improve our teams, tools and processes.

DDaT skills required for this role

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you, so do please apply.

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture and religion

Benefits

• Generous holiday entitlement - 28 days annual leave plus public holidays.
• 37.5-hour week for all full-time team members.
• Flexible working policy.
• Enhanced contribution to our workplace pension.

How to Apply

To apply, please submit your CV and a covering letter to support your application.

The covering letter should be no more than two sides of A4. Please provide evidence in the letter of your suitability for the role, based on our "Who You Are" section and explain why you are interested in the position and where you saw the job advertised.

Closing date: 30 June, 12:00

This new position is an exciting opportunity to take a central role in our small but growing team. You will have a particular focus on developing our digital resources and platforms, including our website and social-media presence. You will be working closely with staff, volunteers and members to create and share impactful communications and marketing for a wide range of audiences.

In this role you will support the organisation to take forward its brand identity and strategic ambitions, managing our website, newsletter and social-media accounts, and take a proactive approach to increasing and diversifying our membership. You will help ensure our day-to-day digital communications are engaging, high-quality and driven by best practice, through a mix of content writing, editing and design across our digital communications channels. You will work across the team to support our use of digital platforms and media, and will be expected to manage and research basic technical problems, deferring to specialist developers if required. 

This role would suit a creative-digital media and communications professional with experience of working in a similar setting, who is looking for a more strategic role. You are likely to have around two years’ previous experience in communications and, ideally, some experience of education in any phase or learning, arts or culture. 

Working remotely, with some UK travel

About NSEAD

As the voice of art, craft and design education, NSEAD is unique. Established in 1888, NSEAD is the only trade union, learned society and professional body for art, craft and design educators across the UK. We aim to be an inclusive organisation that promotes diversity and equity, fully representing different cultures, backgrounds and viewpoints.

Our priorities are to grow our membership through attracting new members and to deepen our impact, whether that is helping members achieve improvements in the work place, supporting their professional development, or changing the policy environment for art, craft and design education.

You will be joining an organisation driven by its values and desire to see meaningful change – art education and the professional needs of our members are at the heart of everything we do.

Diversity is an important value for NSEAD. We are passionate about promoting equity at work and are committed to it for all our staff. We are particularly interested in applications from candidates who are underrepresented in art, craft and design education and in the creative industries.