Digital experience specialist jobs in Belfast

We are looking for someone experienced, proactive, organised and confident in delivering on tasks. Someone who values collaboration, co-production and working in a culture rooted in trust, flexibility and compassion.

This is an opportunity to provide trauma-informed, gender-sensitive casework support with women impacted by their own or someone else’s gambling who are experiencing complex and intersecting challenges including mental health difficulties, debt, homelessness, relationship breakdown, neurodiversity, coercive control, isolation and safeguarding risks.

The role provides longer-term, structured support and advocacy, primarily online and by telephone, helping women stabilise, rebuild safety, access services and strengthen resilience.

This role requires high emotional literacy, strong boundaries, and safe risk management within a multi-agency framework.

Key Responsibilities

Intensive Casework Support

• Provide structured 1:1 support to women with complex needs.
• Develop collaborative support plans with clear goals and review points.
• Provide safety planning where risk is identified.
• Support women navigating debt, housing, legal and safeguarding systems.
• Facilitate access to specialist services (mental health, housing, domestic abuse, financial advice, substance misuse, etc.).
• Support women experiencing homelessness risk, including advocacy with local authorities and housing providers.
• Maintain ongoing contact over medium-to-longer term support journeys (as agreed in service model).

Risk Assessment & Safeguarding

• Identify and respond appropriately to safeguarding concerns.
• Conduct proportionate risk screening and escalate concerns to DSL.
• Work in accordance with safeguarding policy.
• Maintain awareness of suicide risk indicators and escalate appropriately.
• Record safeguarding actions accurately and promptly.

Advocacy & Systems Navigation

• Advocate on behalf of women with external agencies where appropriate.
• Support women in understanding rights and entitlements.
• Attend multi-agency meetings (online) where required.
• Work collaboratively with associate counsellors when women are accessing therapy.

Trauma-Informed & Gender-Sensitive Practice

• Deliver support grounded in trauma-informed principles.
• Recognise impact of shame, stigma and gender-based inequality.
• Understand intersection of gambling harm with coercive control, domestic abuse, and financial exploitation.
• Maintain non-judgemental, strengths-based approach.
• Respect women’s autonomy and lived experience.

Record Keeping & Data

• Maintain accurate case notes in our CRM system.
• Complete outcome measures as required.
• Contribute to monitoring and evaluation processes.
• Maintain confidentiality in line with GDPR and safeguarding frameworks.

Professional Boundaries

• Participate in supervision and reflective practice.
• Escalate complex clinical risk appropriately.

Working Relationships

Internal:
Service Manager
Peer Support Coordinators
Associate Counsellors
Operational Manager (for data compliance)

External:
Housing services
Debt advice agencies
Mental health services
Domestic abuse services
Local authorities
Primary Care and GP services
Voluntary sector partners

Person Specification

Essential Education & Qualifications

• Level 3 or Level 4 qualification in:
  • Health & Social Care
  • Counselling Skills
  • Community Work
  • Social Care
  • Or equivalent relevant field

• Safeguarding Level 3 (or willingness to obtain)
• Understanding of trauma-informed practice

Desirable Qualifications

• Level 4 Diploma in Counselling
• Domestic Abuse awareness training
• Suicide prevention training (ASIST or equivalent)
• Debt, welfare or housing training
• Mental health awareness qualifications
• Neurodiversity

Essential Experience

• Minimum 2 years experience supporting women with complex needs.
• Experience working with individuals experiencing:
  • Mental health challenges
  • Financial hardship or debt
  • Housing instability or homelessness risk
  • Isolation or social exclusion

• Experience working remotely (online/phone support).
• Experience multi-agency working.
• Experience risk management and safeguarding escalation.

 Desirable Experience

• working with gambling harm.
• supporting family members impacted by addiction.
• working within women-only services.
• working with domestic and financial abuse.
• experience of advocacy and case coordination roles.
• experience of supporting women who identify as neurodiverse

Skills & Competencies

• Strong relational skills.
• Ability to hold distress without rescuing.
• Clear professional boundaries.
• Excellent written case recording.
• Emotional resilience.
• Good digital literacy.
• Ability to work autonomously within structured supervision.
• Understanding of intersectionality and inequality.

Trauma-Informed & Gender-Sensitive Expectations

Postholder must:

• Understand the impact of shame and secrecy in gambling harm.
• Recognise coercive financial control.
• Be sensitive to caring roles and stigma.
• Work at pace appropriate to trauma recovery.
• Avoid deficit-based language.
• Recognise cultural and structural barriers affecting women.

Please note: This post is open to women only as a genuine occupational requirement under Schedule 9, Part 1 of the Equality Act 2010.

Our current operational days are Tue-Thurs with potential evening work and appointments outside of these days. This is a remote role however applicants must be based within the UK. 

Working with thrivin’ together

· Application deadline: Tuesday 31 March 12 noon 2026

· Provisional Interview date: Wednesday 15 April 2026

ABOUT THE ROLE
We are looking for a creative and dynamic person with a proven track record in creating, delivering and managing digital content across social media platforms to develop, implement and manage strategies to grow our online presence and raise our profile.

You’ll have demonstrable experience across a wide range of social media platforms with the ability to craft engaging content to build a rapport with your audience while continuing to uphold our brand and professional values. You will be managing multiple accounts held by the charity.

You will have experience of using third party management tools to create, plan and schedule content, analysing reach and engagement, and using analytical tools to help make informed decisions about our digital marketing strategies. You will regularly report back to the management team feeding into our wider strategy discussions, making recommendations on future campaigns. 

You will be part of a wider communications team, working alongside the PR & Communications Manager, reporting to one of the trustees, fostering an organisation-wide approach working with all colleagues to ensure a planned, structured and collaborative approach to our communications and marketing planning.
As a small charity, flexibility is key to meet the needs of our shifting priorities and in between delivering and managing social media content – your primary focus –  you will additionally support wider marketing activities with creation of digital content to support charity advertising, support the development of our online (web) content and more general activities across the communications team. While there will be some level of existing experience, training will be provided for anything bespoke.

As part of the role, you will help our UK-based volunteers to develop local social media activities and support them as required. This may involve making recommendations in their approach, supporting content creation and upskilling them to gain confidence in using social media.

The role is remote and the successful applicant can work from a location of their choice, making optimum use of video conferencing and online collaboration tools to connect with the wider communications team.

Some UK travel within the role is expected with the charity reimbursing reasonable UK travel costs where agreed up front and on behalf of the charity. 

KEY RESPONSIBILITIES

• Own and lead social media execution, from planning through to delivery across multiple accounts and multiple platforms
• Develop content and strategy for new (to IA) and new-to-market platforms
• Develop and deliver relevant content that drives awareness, engagement and conversation in line with IA’s aims and objectives
• Work closely with communications peers, wider staff and volunteers to deliver meaningful campaigns which aligns to IA’s purpose and support model
• Upholding brand and culture in everything you do
• Co-develop policies relating to your area of responsibility to ensure the management of online risks, suitability to content, data protection and safeguarding
• Develop partnerships with key individuals, ensuring strong social amplification and storytelling
• Oversee social content calendars, asset production and approvals aligned to wider communications strategies
• Review and manage marketing assets, ensuring brand consistency and compliant content
• Adapt quickly to shifting priorities and confidently jump into new projects in a fast-moving 
• environment
• Support with the development/management of wider digital content (web, digital advertising) 
• prioritising the needs of the charity
• Monitoring all socials, reacting to/moderating follower engagement and questions as part of our wider support model
• Supporting volunteers with local branch social media engagement, advising on use, upholding IA’s wider values and policies and monitoring content/engagement suggesting changes where relevant
• Management reporting on social media interactions, successes, areas for development, improvements and making recommendations to the Management team/Board

PERSON SPECIFICATION

ESSENTIAL

• Experience in developing and implementing social media strategies and content in a similar role for at least 12 months 
• A thorough working knowledge of a wide range of social media platforms
• Third-party applications to manage social media content across a range of platforms in addition to regular reporting and provision of management information to help the team make informed decisions to support the wider charity’s wider digital marketing strategy. 
• Development of engaging and creative digital content
• Experience in social media moderation
• Working with and maintaining effective stakeholder relationships including our trustees, staff, volunteers and external medical professionals
• Digital marketing experience
• Team player 
• Familiarity with UK data protection regulation 

DESIRABLE

• Working knowledge of the Wordpress platform
• Advertising opportunities across social media to expand reach including cost models and budgetary management
• Basic understanding of AI and the benefits of using it within the not-for-profit sector
• Experience of working on sensitive content for people who have experienced acute and chronic illness, been through life changing surgery or those who may be feeling vulnerable or exposed at a difficult time
• Experience across the not-for-profit sector
• Experience of A/B testing

SKILLS & QUALITIES

• Excellent communication and interpersonal skills
• Flexible, adaptable in approach, creative thinker
• Commitment to equity, diversity and inclusion

APPLICATION PROCESS

To apply, please submit:

1. Your CV (up to 3 pages) 
2. A covering letter outlining your suitability to the role (max 500 words)

Interviews will be two-stage for successful candidates. Initial interviews will be held via video conferencing (such as Zoom) discussing previous experience and role fit with successful candidates going through to a second round. This includes alignment to IA’s values. Please allow up to 1 hour for this stage.

Second round interviews are expected to be via video conference. Successful candidates will, at least one week in advance of the second round, be given a short brief and asked to provide sample content (or a clear idea of their marketing strategy) and share their ideas at least 48hrs before the interview. Candidates should be prepared to present their social media ideas at interview and answer any questions from the interview panel. 

Additionally second stage applicants will be asked to provide examples of their own previously created content, at least 48hrs prior to the interview. You should be comfortable sharing past content that you have created previously which will be treated with the strictest confidence. Please allow up to 1 hour for this stage.

Applications should be submitted via the advertising platform including your CV and covering letter. See attached role profile for recruitment timetable and further details about us/the role, including contact details for an informal chat, if required, before applying. Applicants are encouraged to ensure availability in line with the recruitment timetable in the attached job specification.

While IA recognises the value of AI technology in the current climate, IA reserves the right to ignore applications where we have reason to believe that they have been wholly produced using generative AI tools.

Please let us know if you require any additional support to attend or undertake an interview or if there is anything we should consider as part of the interview process

Interim Marketing Manager 6 Months FTC £44-£46k pr + Benefits - Remote with some national travel to start ASAP

• Location: Remote (with some national travel to Central and Northern England
• Salary £44-46k + Benefits
• 6 months FTC until 30th of September
• Start: ASAP
• Interviews: Week commencing the 23rd of March

We're expanding our national partnerships team and looking for an enthusiastic, creative, and data-driven Marketing Manager to help us inspire teachers and leaders across the country to join our programmes. If you're excited by meaningful work, love owning end-to-end campaigns, and have B2B and B2C Marketing Experience with excellent digital marketing skills, then please do apply.
As our Interim Marketing Manager, you'll play a crucial role in driving national recruitment across all our programmes. You will:

• Lead the delivery of inspiring, effective recruitment marketing campaigns across digital, print, and in-person channels
• Work closely with our external digital agency to deliver high-performing digital activity
• Create marketing toolkits that empower regional staff and school partners
• Collaborate with programme teams to highlight programme USPs and ensure campaigns reflect real participant experiences.
• Champion and maintain brand voice, tone, and visual identity
• Support and coordinate events that drive programme recruitment
• Work alongside our Communications, PR & Policy, and Events teams to deliver a unified brand experience.
• Manage the marketing budget to ensure value for money and demonstrable impact
• This role offers real ownership, creativity, and the chance to make a national difference.

The successful candidate will be able to demonstrate: -

• Experience delivering national recruitment campaigns
• Strong digital marketing capability, including social media, PPC, Google Ads
• Confidence in analysing data and using insights to optimise campaigns
• Experience with CRM and marketing automation
• Excellent communication, presentation and stakeholder management skills
• Ability to balance competing priorities and work cross-functionally
• Deep understanding of the education sector
• Commitment to equality, diversity and inclusion
• Experience with Microsoft Dynamics
• Experience in start-up or process-building environments
• Experience working remotely across distributed teams
• B2B and B2C marketing experience

If this role is of interest, please apply ASAP with an up-to-date word version of your CV highlighting all your relevant experience. Please do get in contact for more information. Please do apply ASAP as will review and submit suitable candidates before the closing date.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We have an exciting opportunity for an experienced Salesforce Administrator to play a key role in the next phase of our organisation-wide Salesforce rollout. Having successfully implemented Salesforce for donor management, we are now expanding the platform to support our international field operations. 

Working as part of our International Salesforce team, you will configure a brand‑new Salesforce NPC platform, integrate it with our existing NPSP donor system, and provide day‑to‑day support to users across 18 countries. You’ll be a Salesforce product champion - triaging support tickets, delivering configuration changes, supporting testing, and helping drive continuous improvement across the organisation. 

This is a highly collaborative role, working closely with our Salesforce Developer & Product Owner, Project Manager, and stakeholders around the world. Occasional travel to our London office and internationally may be required. 

About you 

You are a certified Salesforce Administrator with strong experience building and configuring Salesforce from scratch. You’re a confident communicator, an excellent problem solver, and comfortable supporting and training users in an international environment. Experience with NPSP and / or NPC is required. You must be a fluent English speaker with the right to work in one of the following countries: UK, Albania, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania or Ukraine. 

About us 

Mission Without Borders is an international Christian organisation working with poor and marginalised families and children across Eastern Europe. We support communities through practical, emotional, and sustainable development initiatives - serving people regardless of religion or ethnic background. 

Rewards and benefits 

• Up to 30 days annual leave plus bank holidays 

• Pension scheme 

• Flexible working, with occasional travel 

Help develop a new international Salesforce platform, transforming the lives of families, children, and communities in Eastern Europe. Working with 18 countries, this is a real opportunity to make a difference. 

We are seeking a strategic, collaborative and results-driven Advocacy and Regulatory Engagement Lead to drive impactful policy and regulatory engagement under the Fair Digital Finance Accelerator, on behalf of Consumers International. The role will shape and implement advocacy and regulatory relations strategies to strengthen consumer protection and resilience in digital finance, particularly in instant interoperable payment systems.

Working closely with consumer associations, regulators, policymakers and global partners in the digital finance ecosystem, and with a focus in low- and middle-income countries, the Advocacy and Regulatory EngagementLead will ensure that the voice of consumers informs digital finance reform. The successful candidate will combine political acumen, relationship-building skills and a network mindset.

I am keen to hear from individuals who;

- Understand how a central bank operates (processes, challenges)

- Have strong writing skills

- Proven experience in advocacy, regulatory, or government relations or public policy (in financial regulation, consumer protection or digital policy).

- Established experience making policy changes in a central bank

- Understands how policy is made

- Excellent relationship-building and networking skills, with experience facilitating collaboration across diverse stakeholders.

- Strong understanding of regulatory processes in low- and middle-income contexts and familiarity with digital finance ecosystems.

Salary: £45,000

Full-time hours, 3 year FTC.

This is a remote based role. Drawn to candidates living in European and East African and Asian time zones, to be able to effectively work with their team.

Applications will be reviewed on a rolling basis, please apply today for more information.

Please note that only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.

Harris Hill is delighted to be partnering with a leading international NGO working to accelerate the global transition to sustainable, plant-rich food systems. We are seeking a strategic and hands-on Global Director of Strategic Communications to lead a high-performing international team and shape a compelling global narrative that influences policymakers, businesses, media and partners.

Recognised internationally for its impact and collaboration with major global institutions, the non-profit organisation (NGO) combines evidence, strategy and advocacy to deliver measurable change. This is a rare opportunity to shape and lead a global communications function at a pivotal moment for food, climate and public health.

Reporting to the Global CEO, you will:

• Develop and deliver a global communications strategy aligned to organisational priorities
• Secure high-impact international media coverage (e.g. Financial Times, BBC, The Guardian, The New York Times)
• Provide senior counsel on reputation and crisis communications
• Oversee brand integrity, messaging and digital channels globally
• Build alignment and clarity across distributed international teams

You will bring significant experience influencing B2B and policy audiences, leading global communications functions, and delivering results within complex structures. An established international media network and strong crisis judgement are essential. It’s essential that you have a strong alignment with sustainability, food systems, climate and/or public health agendas.

• Location: Remote (UK-based). Travel required ad-hoc for meetings and conferences.
• Contract: Full-time, Permanent.
• Salary: £56,000–£63,000
• Fantastic benefits package: including enhanced family leave policies, increasing holiday allowance yearly, inclusive, values-driven culture, and dedicated professional development budget.

Firm closing date: Sunday 22^nd March. Please get in touch today to find out more!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We are seeking a strategic, collaborative and results-driven Advocacy and Regulatory Engagement Lead to drive impactful policy and regulatory engagement under the Fair Digital Finance Accelerator, on behalf of Consumers International. The role will shape and implement advocacy and regulatory relations strategies to strengthen consumer protection and resilience in digital finance, particularly in instant interoperable payment systems.

Working closely with consumer associations, regulators, policymakers and global partners in the digital finance ecosystem, and with a focus in low- and middle-income countries, the Advocacy and Regulatory Engagement Lead will ensure that the voice of consumers informs digital finance reform. The successful candidate will combine political acumen, relationship-building skills and a network mindset.

I am keen to hear from individuals who;

- Understand how a central bank operates (processes, challenges)

- Have strong writing skills

- Proven experience in advocacy, regulatory, or government relations or public policy (in financial regulation, consumer protection or digital policy).

- Established experience making policy changes in a central bank

- Understands how policy is made

- Excellent relationship-building and networking skills, with experience facilitating collaboration across diverse stakeholders.

- Strong understanding of regulatory processes in low- and middle-income contexts and familiarity with digital finance ecosystems.

Salary: £45,000

Full-time hours, 3 year FTC.

This is a remote based role. Open to candidates based in the U.S., Europe, East Africa, and Asia. While the team is globally distributed, the majority of the Fair Digital Finance team operates on U.S. Eastern Time. Candidates should have sufficient flexibility in their schedule to collaborate effectively with colleagues working in the U.S. ET time zone

Applications will be reviewed on a rolling basis, please apply today for more information.

Please note that only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.

Safe to Learn is looking for a creatively driven graphic designer for a fixed-term contract of initially 12 months. We are looking for someone who has a passion for communicating everything from research reports to branding and storytelling for children and their families, in all types of media, including the website.

This role would suit a graphic designer who is confident working independently, enjoys working in an often fast-based but varied, working environment, where attention to detail, flexibility and pace are essential. All while working with and being supported by a team of specialists.

If you have the necessary skills and experience and want to affect real change then join Safe to Learn.

Job description

Safe to Learn is a newly established network of teachers, parents, researchers, policymakers, young people and child safeguarding practitioners, working together to end antisemitism in UK schools. We co-produce evidence-based child safeguarding resources, tools and standards to address antisemitism and improve the school environment for all children, educators and support staff.

Safe to Learn is seeking a graphic designer to build on the work in progress by providing engaging print and web design in line with our brand guidelines for all assets, including printed and digital resources, such as emails, leaflets, web banners, landing pages and advertising banners for the website and online marketing and dissemination campaigns. 

Responsibilities

1. Work collaboratively with the KCS Communications team to ensure all designed elements and communications have a consistent look and feel in line with existing style guides.

2. Work collaboratively with external partners and agencies.

3. Ensure all designed digital-based or printed communications are consistent with the brand guidelines.

4. Receive briefs from members of the KCS team and agree achievable deadlines.

5. Manage workload and prioritise briefs in line with agreed deadlines advising of any potential slippage.

6. Ensure designs meet the brief prior to handover for sign off.

7. Progress to final design following amends and final sign-off in agreed format (s) or implementation online where appropriate.

8. Provide support and cover for other design colleagues.

9. Keep up to date with new technology, software and systems.

10. Anything else that might be reasonably required.

Person Specification

Candidates with the following experience and commitment are encouraged to apply:

1. A demonstrable alignment with our mission and values.

2. A clear commitment to ending antisemitism and understanding of antisemitism, child rights, and child safeguarding and their underlying principles.

3. Demonstrable experience in graphic design, preferably in the charity sector.

4. Knowledge and proficient use of Adobe Creative Suite, especially Adobe Illustrator, Mailchimp.

5. Creative flair, demonstrable through extensive portfolio.

6. Enthusiastic, conscientious and motivated, with a high-level of attention to detail.

7. Experience of dealing with competing priorities and able to multi-task.

8. Use design skills in areas such as colour, composition, layout and typography to work on a variety of products and activities. These could include:

· websites, apps and social media channels

· advertisements

· reports and publications

· posters, flyers and banners

· exhibitions and displays

· corporate communications and campaigns in our brand identity.

9. The work demands creative flair, up-to-date knowledge of industry standards and a professional approach to time, workload and deadlines.

10. A commitment to inclusive design principles and designing for accessibility.

11. Experience of developing high-quality resources and educational materials for children and educators.

12. A positive, flexible, participatory and consultative approach.

13. Excellent written and verbal communication skills including the ability to engage audiences at all levels.

Application Instructions

To apply, please send a CV, a portfolio of your recent work and a cover letter addressing each point in the person specification.

Should you need further information please contact:us.

There when it matters

About the role:

The prospect research and pipeline management role will support high value fundraising across the Corporate, Trust and Community or Regional fundraising teams through prospect research, network mapping, lead qualification, and due diligence checks. This role will also manage the pipeline management process on our CRM ensuring the teams have access to dashboards tracking their donors across the stages of solicitation and be able to provide insight reports into how well we are moving prospects through the pipelines. This role will also be required to develop processes and ensure we are working within data protection and fundraising regulations and that our due diligence is tracked and auditable.

About you:

• Educated to degree level or with equivalent relevant work experience
• Familiarity with prospect research tools and the ability to identify and recommend the best tools to support our work using the budget as cost effectively as possible.
• Thorough working knowledge of GDPR as it relates to major donor fundraising and the Fundraising codes to practise.
• Experience of undertaking due diligence checks on prospective donors and of setting up and implementing policies and processes to ensure and demonstrate adherence to regulatory compliance.
• Excellent communication skills and the ability to build supportive and collaborative relationships with colleagues both across fundraising and the organisation including the ability to chair meetings and present data and insight.
• Experience of working on a variety of requests and ability to manage and prioritise workload whilst being responsive

Essential Criteria
• Previous experience of driving forward process improvements, implementing new processes or systems, and working with colleagues to embed such change.
• Skilled at using a relationship management database (or CRM) to track prospects through the solicitation process, produce dashboards and reports and glean insight from data.
• Experience of delivering prospect research activities to identify and qualify leads for fundraising teams across corporate, trust and major donor income streams.
• Working knowledge of high value income streams and what will support fundraisers in achieving income growth.
• Experience of providing relevant high quality and accurate research profiles with developed research skills and attention to detail
• Proven experience in identifying new high-value funding prospects from the database and other sources including major donors, corporate partners, and trusts.
• Proven ability to be proactive in network mapping securing new prospects or additional opportunities from existing networks e.g. see that a major donor is also a trustee of a grant giving trust or the CEO of a potential corporate partner.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.

Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.

For more of our employee benefits please visit our website.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.
We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.

If you want more than just a job, we want you.
Join the team and be there when it matters.

We’re recruiting an experienced, creative and hands-on communications specialist to work with Platform Places and Footwork over the next 10 months – to develop our bold narratives and inspiring content that help drive locally-led neighbourhood transformation.

• Target start date: 11th May 2026 
• Time input: 3 days per week (0.6 full-time equivalent), with flexibility for up to 4 days per week in certain busy periods, by mutual agreement
• Remuneration: £55,000-£61,500 per year (pro rata) depending on experience
• Flexible working: Work hours can be flexible as long as role objectives are met
• Location: Hybrid, remote or in-person (option to work from our London office). Monthly in-person team days in London, plus occasional trips to partners in Newcastle, Sheffield, Liverpool, Bristol and London and learning gatherings (expenses covered). 
• Contract type: PAYE employment contract. 10 months fixed term.
• Eligibility: Applicants must have the legal right to work in the UK.

About us

In 2025, Platform Places integrated with Footwork Trust, becoming what we call ‘civic partners’. Together we facilitate locally-led neighbourhood transformation – so people have the power to live affordably, sustainably and together. 

About Platform Places

Platform Places is a national cross-sector collaboration and not-for-profit social enterprise with a mission to unlock town centre buildings for amazing ideas that help us live affordably, sustainably and together. We convene councils, community leaders and asset owners around the country to build powerful partnerships, to unlock buildings for local benefit. We support these Partnerships with access to funding, technical expertise and networks.

Our deeper intention is to localise and democratise who owns, controls and transforms town centre and neighbourhood buildings, so that communities can:

• design spaces to meet local needs – whether affordable space for arts, music, healthcare, local food, housing, nature connection, reuse & repair, childcare etc
• retain and reinvest the wealth generated by these buildings.

We’re inspired by pioneers like Hastings Commons, Stour Trust, SAFE Regen, Civic Square, Nudge Community Builders, Makespace Oxford and other members of the Mycelial Network.

About Footwork Trust 

Footwork (UK charity Footwork Trust) supports local people to transform their neighbourhoods for the better and builds alliances to make this possible.

Since 2022, Footwork’s ‘People and Place’ programme has supported over 50 community innovators to turn their bold ideas into lasting positive change, in response to a local social or environmental challenge. Often reviving land and buildings for community use, they are part of a growing force for fairer, locally-led regeneration, making the places they call home more resilient and equitable. 

Through national and local events, Footwork creates spaces for peer support and shared learning, showcases inspiring examples, and convenes built environment practitioners to enable true collaboration with community partners. 

Together, Footwork and Platform Places co-facilitate the Mycelial Network for Community Asset Developers.

About the Local Property Partnerships pilot, 2024-2027

Thanks to National Lottery players, Platform Places and partners have received almost £2.5 million over three years from The National Lottery Community Fund, the largest community funder in the UK. The funding is being used to enable communities to come together and secure long-term spaces for the activities and services that they need the most.

This fund and programme resources local leaders in neighbourhoods in Newcastle, Sheffield, Liverpool City Region, Bristol and London – working towards shifting multiple buildings into long-term local ownership. We’re also supported by our national partner organisations Architectural Heritage Fund, Power to Change and Social Investment Business. Our intention is that this work will lay the groundwork for a larger follow-on funding programme, which catalyses England-wide adoption of this approach.

The role

We’re looking for an experienced, creative and hands-on communications specialist to join our small team and network of local and national partners.

The Communications Lead will focus on our key programmes, with the below time distribution. The challenge and opportunity is to hit the ground running and drive communications across our key channels – to help attract allies, funding and support, and inspire replication of these approaches in neighbourhoods around England.

2 days per week, ‘Local Property Partnerships’: 

• You’ll lead on promoting, and sharing learnings from, Platform Places’ exciting pilot programme (funded by National Lottery Community Fund) – which is localising and democratising who owns, controls and transforms town centre buildings in five neighbourhoods across England. 

0.75 days per week, ‘People and Place’: 

• You’ll promote, and share learnings from, Footwork Trust’s ‘People and Place’ programme – which supports community innovators to turn their bold ideas into lasting positive change for their place. 

0.25 days per week, Wider movement building: 

• You’ll work on ad hoc broader communications opportunities that support our mission and the programmes – for example, creating a content piece with local or national partners from our wider network, or pitching a media story that cuts across all our programmes.

This involves the following areas of responsibility: 

1. Build on our working communications strategy
2. Work with co-directors to develop our bold, inspiring core messaging, and update our boilerplate narratives
3. Manage digital channels for Platform Places and Footwork: a) plan and create regular social media content; b) write newsletters (approx. quarterly); c) upload and edit website content, on Squarespace (drag-and-drop editor) and occasionally Wix (guidance available).
4. Strategic media relations: build journalist relationships and pitch stories (local or national), op-eds and comments
5. Work with local and national partners to share inspiring and compelling stories
6. Develop practical how-tos and templates, together with partners (you'll have support initiating partner relationships)
7. Provide comms guidance to local programme partners
8. Support co-directors and partners with speaking engagements and event opportunities

You’ll start from a strong foundation of communications activities, along with our established tone, visual identity and branded templates – with lots of freedom for new ideas. 

About you

• You’re as comfortable with creative storytelling as you are with practical resources
• You’re a campaigner for systems change – experienced in attracting allies and creating communications for diverse audiences
• You make it sing – you turn dense or complicated materials into clear and effective narratives to shift opinion and action
• You’re a collaborator – you can effectively hold relationships with local and national partners to plan and deliver coordinated communications 
• You can ‘wear all the hats’: you get stuck in on strategy and roll up your sleeves on delivery; you know when to pitch to media and when the tactic is digital; you can knock up great copy or quick Canva graphics without aiming for perfection
• You’re efficient and resourceful, comfortable leading on comms in a small (and collaborative) team, and know how to make things happen on a small budget (and when to seek external specialists)
• You’re passionate about community-led places and social and environmental justice – and you’re knowledgeable about at least one of: high streets, property, retrofit, community business, heritage buildings, cultural venues, town planning, neighbourhood governance

We know you likely have a particular comms specialism, with more strengths and experience in some areas than others. We’d love to hear about this, and about your approach to getting stuck into the rest. 

Our team & culture 

You’ll be joining our small, agile team of six people across Platform Places and Footwork. We meet in-person on a monthly basis to have lunch together and plan ahead, and have weekly online huddles to check-in and discuss priorities.

We work flexibly around our needs, whether a caring responsibility or otherwise.

Our culture is driven by our values: generous sharing, diverse perspectives, active listening and curiosity, staying networked and joy.

Shape public policy. Safeguard professional standards. Lead a profession towards the statutory recognition it deserves.

Not every Chief Executive role involves influencing government, protecting professional standards and occasionally resolving a registrant query before the end of the day.

After seven years, Mike Orlov is retiring as Chief Executive and Registrar of the National Register of Public Service Interpreters. The Board is now seeking a successor who can continue strengthening the organisation and raising the profile and importance of professional interpreters working across public services.

NRPSI is the independent voluntary regulator and national register for public service interpreters in the United Kingdom. It sets professional standards, upholds accountability and provides assurance to public sector organisations, including the Ministry of Justice, the Metropolitan Police and NHS bodies, in settings where interpreters are relied upon in critical situations.

In these environments, clear communication is essential. When it fails, the consequences can affect legal outcomes, safeguarding decisions and, in some situations, lives.

The organisation is entering an important moment in its development. The House of Lords Public Services Committee’s 2025 report on interpreting services in the courts has brought renewed national attention to the role that professional interpreters play across justice, policing and healthcare. At the same time, NRPSI continues to advance the longer-term ambition of statutory regulation and protection of title for Registered Public Service Interpreters.

As Victor Olowe, Chair of NRPSI, puts it: “This is an important moment for NRPSI and for the wider profession, particularly following the House of Lords 2025 report and the government’s commitment to address some of its key recommendations.”

As Chief Executive and Registrar, you’ll engage with senior stakeholders across government and public services while leading a specialist, long-standing team responsible for the day-to-day operation of the Register and the standards that underpin it.

Drawing on your experience, you’ll help shape the organisation’s next stage of development and strengthen the role NRPSI plays in safeguarding the public through professional interpreting standards.

The Role

Stepping into this role, you’ll be accountable to the Board for the governance, strategic direction and operational leadership of the organisation.

This is a hands-on leadership role, working closely with the Chair and Board to shape the organisation’s strategy and priorities, while ensuring the Register continues to operate with credibility, integrity and independence.

You’ll have direct responsibility for the integrity of the Register itself. This includes oversight of registration, renewals, complaints and disciplinary processes, as well as responsibility for ensuring the organisation’s Code of Professional Conduct and regulatory framework remain robust and fit for purpose.

With your experience, moving between strategic and operational ground will come naturally to you. One week you may be engaging with senior civil servants or government departments about the importance of professional interpreting standards. The next you may be reviewing operational processes, supporting your team in the delivery of the Register’s core functions or ensuring the organisation’s financial position remains sustainable.

Your team works mainly remotely and are all long-standing, dedicated and experienced, responsible for the day-to-day operation of the Register. Working in a remote-first environment, continuing a culture of collaboration, accountability and professional development while ensuring the organisation continues to deliver high standards of service is high on the list of priorities.

Externally, you’ll act as the senior voice of NRPSI. What does this mean in reality? Engaging with stakeholders across justice, policing, healthcare and central government, representing the organisation’s perspective clearly and authoritatively. This could include contributing to sector discussions, building relationships with policymakers and making the case for why professional interpreting standards matter to public safety and effective public services, or posting on LinkedIn and social channels, giving updates or hosting town halls for registrants.

The role also sees you supporting the organisation’s longer-term ambition of achieving statutory regulation and protection of title for Registered Public Service Interpreters, a goal that will genuinely benefit from the right leader’s credibility and persistence.

Financial sustainability also sits within your remit. NRPSI is funded through registration fees paid by interpreters, and you’ll oversee the organisation’s finances while ensuring resources are used effectively to deliver its strategic priorities. Alongside this, you’ll maintain oversight of operational systems and processes, identifying opportunities to improve resilience, efficiency and the effective use of digital tools.

The Person

This is a role that calls for someone who has operated at senior or director level within a charity, not-for-profit organisation, professional body, regulatory organisation, membership association or comparable public service environment.

Someone who understands the responsibilities that come with leading an organisation whose work centres on professional standards, governance and public protection, and who brings the credibility, judgement and experience required to engage effectively with a diverse group of stakeholders including government departments, public sector organisations, registrants and sector partners.

A collaborative, trust-based leadership style will be just as important: someone equally comfortable exercising independent judgement as they are balancing strategic thinking with practical delivery in a specialist organisation where both are needed in equal measure.

You’ll bring most of the following:

• Senior leadership experience at director level or above within a charity, professional body, membership organisation, regulatory body or public service environment
• Experience influencing government policy or engaging with commissioners of public spending
• Experience developing or improving regulatory, registration or accreditation processes
• The ability to represent an organisation clearly and confidently in public, including engaging with senior civil servants, sector stakeholders and the media
• Financial literacy and experience overseeing organisational budgets and sustainability
• Experience developing and delivering strategy and operational plans
• Confidence using digital systems, data and communication platforms to support organisational priorities
• Understanding of, or experience in, a registrar or equivalent function within a professional, regulatory or standards body, including accountability for the integrity of registration processes and criteria

Desirable

• Familiarity with public affairs, policy engagement or advocacy work would be advantageous, as would exposure to justice, policing, healthcare or public service environments.
• Experience navigating politically sensitive or contested professional environments, including managing public criticism, would also be beneficial.
• A second language would be welcomed.
• Above all, you’ll share a commitment to the public interest and the role professional interpreting plays in ensuring fair access to justice and public services.

A full candidate pack providing further information about the organisation accompanies this ad.

Key Information

NRPSI is working with Michelle Paoloni, Director at House Recruitment, on this appointment.

To apply, please submit a current CV and a supporting statement of no more than two pages outlining your relevant experience, where you saw the role advertised and what has prompted you to apply.

• Applications close at 5pm on Friday 10 April 2026.
• Discovery conversations with House Recruitment will take place on a rolling basis.
• Final interviews will be held in person in London on Wednesday 29 April 2026.

Equality, Diversity and Inclusion

NRPSI is committed to promoting equality, diversity and inclusion. We welcome applications from individuals from all backgrounds and are committed to ensuring a fair and inclusive recruitment process.

About Advantage Mentoring

We are specialists in partnering The NHS with the charitable arms of professional football clubs: known as Club Community Organisations (CCO).

We harness the power of professional football club’s community organisations to deliver mental health mentoring programmes which provide solutions to key community challenges. 

Our vision is to create a transformative network where anchor institutions and CCOs collaborate seamlessly to deliver sustainable, impactful mental health and well-being support to local communities.

We aim to fill the gaps in existing healthcare and wellbeing services by harnessing the unique position that CCOs have in local communities and providing effective programmes that meet people at their point and place of need.

Our goals are to continue tackling and reducing health inequalities, increase equal access to mental health support and provide better experiences and outcomes for our participants.

 

About the role and its purpose

· You will be responsible for Advantage’s income and business development activity

· You will lead a broad range of income generating activities and manage relationships with stakeholders

· You will be responsible for growing income from a variety of sources, income streams and relationships

· You will have a clear priority focus on converting pilot and seed-funded contracts to longer-term sustainable contracts and developing donations and project funding

Key tasks & responsibilities

Income generation

· Use your skills, creativity and experience to develop our income generation strategy

· Develop ideas for creative sponsorship and funding opportunities, putting together and submitting proposal and tender documents; identifying suitable partners; presenting proposals and closing deals

· Converting pilot and seed-funded contracts to longer-term sustainable contracts e.g. current Postcode Lottery agreement in the North-East converting to a long-term contract with North-East and North Cumbria ICB (more information to this can be given at interview stage)

· Support drawing up and negotiating contracts and ensuring delivery

· Work with stakeholders and our internal team to scope and develop exciting new opportunities

· Develop and steward fundraising and donor relationships in order to increase income

· Deliver on agreed income targets

Partnerships and Networks

· Build and maintain a network of strategic key external contacts that can support Advantage Mentoring’s work. Stakeholders will be from private, public and third sector groups. Take an active role in representing Advantage Mentoring to appropriate Trusts and Foundations

· Develop a work plan for private sector and philanthropic engagement to achieve a joined up and coherent approach to engaging with commercial organisations across multiple outcomes (financial, brand awareness, influencing policy and support-in-kind)

Communication, marketing and external relations

· Work with Communications colleagues to create materials that will attract new strategic partners, for example highly targeted work aimed at specific sectors being clear about the value of partnering with Advantage Mentoring

· Represent Advantage Mentoring with external audiences (in the media, at events, in meetings with senior stakeholders)

Strategic Leadership

· Develop and implement Advantage’s income generation strategy and policies, as a part of the Leadership Team

· Ensure that partner organisations understand and commit to our values

Management

· Oversee the business development pipeline and ensure that enough proposals are being submitted to make the achievement of income targets probable

· Provide income generation information to the Managing Director and participate in Executive Team meetings and Board meetings

· Report to the Board on income generation as required.

· Maintain a thorough understanding of financial targets and progress

· Work alongside the Head of Operations & Projects to make sure projects are properly initiated and well managed to ensure all contractual obligations are achieved

· Work closely with the PR/Comms Manager to support the awareness of the organisation’s work on a national and local level

Reporting

· Utilise the project bids pipeline spreadsheet and capacity spreadsheet to inform planning and resourcing

· Maintain an effective database of Grants, Trust and Foundation contacts

· Monitor digital income streams to ensure they are effective and opportunities are secured

· Work in collaboration with the communications team to build brand awareness, and promote income generation and impact developing content for key messaging, PR, and branding materials to support effective marketing of the organisation

· Design and develop key income generation materials to enhance our external visibility including extending our profile via submissions for awards and recognition programmes

· Plan and support events for awareness raising and dissemination of our work

· Ensure systems and processes for managing data comply with the organisation’s data protection obligations, charity law and GDPR

· Develop robust systems for the effective stewardship and reporting to supporters of our work

Essential Experience, Knowledge, Skills and Personal Qualities

Experience

· Substantial experience of income generation and development activity, including

• Handling key clients

• Preparing, costing, pitching and closing proposals

• Completing tender documents for submission

• Ensuring delivery of initiatives on time and within budget to the satisfaction of all parties

· Experience of working with corporate partners, establishing and delivering impactful, strategic partnerships with the commercial sector 

· Experience in developing and stewarding fundraising and donor relationships

· Experience of building and sustaining relationships and partnerships with a wide range of stakeholders

· Understanding of impact measurement frameworks

Knowledge & Skills

· Skilled in working with a wide range of organisations and stakeholders

· Excellent communication and influencing skills

· Good knowledge of the public, private and third sector

· Excellent organisational and planning skills

· Ability to set and meet deadlines

· Excellent written communications skills, including ability to write persuasive and engaging content

· IT skills (able to use Outlook, Word, Excel, PowerPoint and databases)

· Ability to work in a pressured environment and work to deadlines. 

Personal Qualities

· Gets things done, delivers to highest of standards and takes responsibility

· Entrepreneurial, innovative, personable, collaborative and good at working both in a team and under your own initiative 

· Able to represent Advantage Mentoring, reflecting its values and priorities

· Able to encourage contributions and involvement from a broad and diverse range of staff by being visible and accessible

· Flexible and dynamic, with an ability to adapt and respond quickly to a fast-changing environment

· Ability to negotiate and influence others in a positive manner and confidence to deal with different priorities and differing views.

· Ability to manage expectations.

· Diplomacy and ability to deal with difficult situations.

· Strong delivery focus, with the ability to drive progress forward and a concern for results and achieving goals.

· Confident communicator

· Ability to quickly build credibility internally and externally

· Ability to work in partnership and with flexibility

· Excellent attention to detail

· Proactive, thinks ahead, generates innovative ideas

Other

· Ability to undertake travel around England if/as needed with possible overnight stays

Values & Behaviours

Collaborative

Advantage collaborates with anchor institutions and CCOs to deliver preventative, engaging, and accessible healthcare to those in the community who need it. Our programmes are co-designed and tailored to local needs whilst building sustainable local and national networks.

Inclusive

Advantage aims to give people the opportunity to access our programmes regardless of their race, gender, or socioeconomic class. We believe in creating equal opportunities and breaking down barriers to ensure everyone can benefit from our services.

Supportive

Our mental health programmes increase equal access to care, delivering better experiences and outcomes through evidence-based practices and continuous improvement. Advantage widens access to services closer to home, reduces unnecessary delays, and unburdens other anchor institutions by building capacity to support people.

Impactful

We specialise in creating sustainable partnerships between CCOs and anchor institutions harnessing each entity’s strengths to form a unified support network. Our tailored project and performance management packages ensure ongoing quality assurance, improvement, and responsive adaptations to meet the evolving needs of our partners and their communities.

Advantage Mentoring CIC positively encourages applications from suitable qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

This is a home-based role, working Monday to Friday, 9:00 AM to 5:00 PM. Applications are welcome from candidates based outside Belfast, provided they are resident in Northern Ireland and able to commute to the Belfast office if required.

The External Affairs Manager plays a pivotal role in empowering people with sight loss to live the life they choose. This position leads the development of policy and campaigns within the country, aligning with Guide Dogs’ strategic objectives. Working collaboratively with the central policy, public affairs, and campaigns team, as well as the country leadership team, the role builds strategic partnerships with government bodies, local authorities, societies, and other key organisations. This ensures Guide Dogs remains informed and influential on all policy initiatives affecting the organisation and its stakeholders.

The post holder will be responsible for the day‑to‑day leadership, management and oversight of a team.

The post-holder is responsible for shaping policy positions, drafting responses to consultations from councils, combined authorities, and devolved governments, and driving impactful campaigns at a regional level. A key focus is increasing the involvement of blind and partially sighted people in advocacy and campaigning.

Additionally, the role leads the implementation of Guide Dogs’ regional marketing and communications strategy across the Devolved Nations. This includes raising brand awareness, engaging diverse audiences—service users, families, volunteers, donors, and the public—and delivering integrated communications plans that strengthen Guide Dogs’ presence and impact.

Key Responsibilities

Policy Development

• Lead the creation of country-specific policy and position papers, ensuring alignment with organisational strategy.
• Prepare responses to consultation papers from devolved administrations, local government, and regional bodies.
• Represent Guide Dogs on committees, working groups, and forums, staying informed on policy issues impacting the organisation and its service users.

Public Affairs

• Build and influence relationships with key stakeholders, including elected representatives and senior officials.
• Represent Guide Dogs at Government Scrutiny Committees and cross-party groups.
• Act as the primary liaison with local government and statutory agencies.

Campaigns & Influence

• Strategically lead and coordinate campaigns at a country level, ensuring alignment with devolved policy priorities.
• Develop and deliver campaigns addressing local needs of the visually impaired community.
• Foster partnerships within the Third Sector to build consensus and amplify Guide Dogs’ strategic aims. 

Leadership & People Management

• Provide strong leadership to local staff and volunteers, promoting best practice and knowledge-sharing.
• Oversee recruitment, performance management, and compliance with safeguarding policies.
• Ensure high levels of engagement through effective communication and leadership.

Financial Accountability

• Support fundraising initiatives and monitor operational budgets to ensure efficiency and compliance.

Diversity & Inclusion

• Champion Guide Dogs’ diversity agenda, ensuring services are inclusive and accessible.
• Work with external partners to create a more inclusive environment for people with sight loss.

How to apply 

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.

If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help.

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.

Our Commitment to Diversity and Inclusion

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. 

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

For high volumes of applications, we reserve the right to close adverts earlier than advertised.

Are you confident managing investigations independently and ready to step into a role where your expertise makes an immediate difference?
 
 
Salary: £38,000 per annum
Location: Hybrid – Nottingham office home national travel to centres
Working pattern: Full-time, fixed-term for 6 months
Start date: As soon as possible

TPP Recruitment is supporting a regulated awarding organisation to recruit an Interim Quality Manager focused on leading and delivering investigations into malpractice and maladministration across centres and providers. This 6-month contract will support the team during a period of increased workload and offers an excellent opportunity for an experienced EQA or quality specialist to step into a role with real impact.
 
You will be joining an organisation with a strong culture of quality, supportive leadership, and a clear commitment to regulatory compliance.
 
 
About the Organisation
 
This awarding organisation works nationally to support high-quality assessment and training delivery. Their Quality & Regulation function ensures compliance with relevant regulatory frameworks and plays a central role in safeguarding the integrity of their qualifications. This role sits within that team, working closely with colleagues while managing your own caseload independently.

About the Role
 
As Interim Quality Manager, you will lead on a wide range of investigation activity, ensuring all cases are managed promptly, fairly, and in line with policy, procedure and regulatory expectations.
 
You will:

• Coordinate and respond to suspected malpractice or maladministration
• Conduct thorough, impartial investigations, including interviews and unannounced centre visits
• Analyse evidence, assessment records and documentation
• Produce clear, robust, evidence-based reports suitable for scrutiny panels
• Recommend sanctions and remedial actions where required
• Present findings to internal stakeholders and support follow-up actions
• Identify risks, patterns and systemic issues, feeding into continuous improvement work

 
 
Key Responsibilities
 

• Lead and deliver investigations into centre, learner and provider activity
• Gather, authenticate and evaluate digital and paper-based evidence
• Write high-quality, defensible investigation reports
• Conduct interviews and fact-finding activity
• Maintain accurate and secure records
• Contribute to regulatory compliance and quality assurance
• Support standardisation and peer review processes

 
 
Skills / Experience Required
 

• Recent experience as an External Quality Assurer
• Strong background in quality assurance and regulatory compliance
• Experience conducting investigations and applying Ofqual/JCQ frameworks
• Excellent analytical, evaluative and report-writing skills
• Ability to work independently and manage multiple cases
• Confidence engaging with centres and stakeholders professionally
• High attention to detail and commitment to procedural accuracy

 
 
Interview Process
 

• Interviews will be held remotely and arranged as soon as suitable candidates are identified.

 
 
To Apply
 

• CV only, no cover letter required

 
 
Deadline
 

• ASAP – applications will be reviewed on a rolling basis

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.