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Can Do, London (Hybrid)
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Page 3 of 14
Northampton, Northamptonshire, United Kingdom (On-site)
£55,000 per year
Full-time
Permanent
Job description

Are you confident in turning complex technical challenges into clear, practical solutions? Do you want to play a key role in delivering accessible, user-centred digital experiences? 

We have a brand-new opportunity for a Digital Technical Lead to provide technical leadership and oversight across our digital platforms. In this role, you will ensure systems are secure, scalable, and reliable, while helping colleagues build their technical knowledge and confidence. The Digital Technical Lead will work closely with our Technology teams and external partners, playing a key role in maintaining and improving the organisation’s digital presence.

Our Technology teams are transforming and redesigning our Digital, Data and IT services, utilising technology to drive our mission forward. We’re ambitious, collaborative, and committed to developing new skills and ways of working, embedding product-led approaches, and making the most of new CRM and service tools. We’re looking for people who want to use their expertise to make a real difference for those living with and affected by MND.

Key Responsibilities:

  • Provide technical oversight and guidance to ensure all platforms are feasible, secure, scalable, secure, and aligned with best practice.
  • Support colleagues to strengthen their technical skills and adopt product-based ways of working.
  • Monitor and improve performance using analytics and user feedback.
  • Act as the main technical contact for our website agency and manage the day-to-day relationship.
  • Ensure technical and strategic alignment across all digital products and platforms.
  • Champion user-centred design and deliver accessible, efficient user journeys.
  • Maintain compliance with security and accessibility standards, identifying and addressing risks.
  • Lead the development and maintenance of processes, technical documentation, policies, and best practices.
  • Communicate technical concepts clearly to both technical and non-technical colleagues.

About You:

  • Strong experience delivering and overseeing digital platforms with knowledge of digital technologies and architecture.
  • Experience working in, and ideally developing, product-based approaches.
  • Technical expertise in Drupal CMS and Microsoft Dynamics 365.
  • Experience managing relationships with external digital agencies.
  • Strong knowledge of performance optimisation, user experience, and accessibility standards (such as WCAG 2.1).
  • Excellent communication skills, with the ability to explain complex technical concepts to a wide range of audiences.
  • Strong problem-solving skills with the ability to assess technical feasibility and manage risks effectively.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

  • 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
  • Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
  • 24/7 GP access via phone and video.
  • Life assurance and confidential counselling helplines.
  • Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
  • Access to Benefit Hub for discounts on everyday shopping.
  • Enhanced pension scheme.
  • Opportunities for training and personal development.
  • Hybrid working.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 1 day per month for team meetings with the flexibility to attend the office more regularly in line with business requirements. We are open to part-time applications or job shares – please indicate your preferred working arrangement in your application.

Application resources
Posted by
MND Association View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 08 September 2025
Closing date: 22 September 2025 at 23:59
Job ref: MH1392268NorDTL
Tags: IT, Business Development, Operations, Digital, CRM, Customer support, Data Protection, Database Management, Delivery, Information Management, SEO, Web

The client requests no contact from agencies or media sales.