Digital performance manager jobs

Grade: Senior Manager 

Job Title: Senior Programme Manager, Europe

Type: Fixed Term Contract until 31st December  2027 

Location: This job is open to candidates living in  France, Germany, Spain, Sweden  and the UK. Please note that we currently do not have the infrastructure to support visa sponsorship and you must have the relevant right to live and work in your country of residence.

Reports to: Programme Director, Europe

Direct reports: Grants Programme Manager , Senior Associate 

Hours per week: 35 - 40 hours/week (depending on local labour laws)

Compensation: Salaries are benchmarked to the country of residence and mapped to years of experience. Please note that to counter inequity, salaries at CPI are non-negotiable. 

• France: €92,216 - €106,403 

• Germany: €106,965 - €123,422

• Spain: €95,044 - €109,666

• Sweden: 1,064,988 kr - 1,228,843 kr

• UK: £85,144 -  £98,243

Closing Date: Friday 8th August  2025, 11 am British Summer Time 

About the Centre for Public Impact (CPI):

At the Centre for Public Impact, we believe in the transformative potential of government to improve lives and create better outcomes for all. Yet, we recognize that many of today’s government systems, structures, and processes are not yet designed to address the complex challenges of our time. That’s why we are committed to reimagining government- working towards systems that truly serve everyone, equitably, and effectively. 

As a not-for-profit organization founded by the Boston Consulting Group, we act as a learning partner for governments, public servants, and a diverse network of change makers. Though we are a small organisation, our global footprint is expansive. We have dedicated and innovative teams in Asia,  Australia/ Aotearoa New Zealand,  Europe and North America. We are all aligned by our  Global Hub operational team who provide people & culture, operational, finance, and communications partnership across the regions.

CPIE was founded in 2020 and our culture is founded on the values and principles within our vision for government. So in everything we do we aim to be humble, open, empathetic, authentic, trusting and trustworthy, curious and to champion diversity and inclusion. We continually experiment with ways to embody our values, striving to share power and devolve decision-making to those best placed to make the decision. We challenge traditional hierarchies, adopt a strengths-based approach, and prioritise mutual support. 

Our Values: 

• Curiosity - We champion exploration and creativity.

• Courage - We are authentic and brave in our decisions and actions.

• Collaboration - We share power and work together.

• Empathy - We embrace others’ perspectives and experiences.

• Equity - We disrupt systemic barriers to shift power.

The AI Opportunity Fund:

The AI Opportunity Fund, led by the Centre for Public Impact with support from Google . org, is currently a  €16 million initiative aimed at empowering underserved workers across Europe with essential AI skills. The programme has selected 73 organisations from hundreds of applications to provide tailored AI training to 20,000 workers across 24 European countries. These organisations focus on diverse communities, including rural job seekers, underemployed women, and public sector workers, aiming to bridge the digital divide and promote economic resilience. The initiative underscores AI's potential to drive social mobility and equitable growth across the continent. We are also hoping to scale our work in this area in the future. 

Position Overview: 

We are seeking an experienced, strategic and detail-oriented Senior Programme Manager to oversee the ongoing  delivery of the AI Opportunity Fund. This exciting role focuses on managing the implementation, budget and contractual aspects as well as lessons learned of the programme, ensuring its success in meeting our ambitious targets to equip underserved communities with essential AI and digital skills. 

As part of a  dynamic team working across diverse programs to advance CPI Europe’s strategy, this individual will thrive on building strong relationships within CPIE, across CPI’s regions, and within our Global Initiatives. We’re looking for someone who embraces the challenges and opportunities of a startup environment, where learning, adaptability, and building the plane as we fly it  are all part of the journey!

Reporting to the Regional Director, Europe and leading a small team, the Senior Programme Manager role will have oversight of the AI Opportunities Fund which CPI is running on behalf of Google . org.

Key Responsibilities and Core Competencies:

 Programme Leadership and Delivery

• Lead the successful delivery of the  AI Opportunity Fund programme, ensuring timely, high-quality, and outcome-focused execution in line with the Fund’s ambitious targets

• Lead a team who effectively collaborate with grantees and training providers across multiple regions, ensuring effective implementation of activities, proactive resolution of challenges, and sustained programme momentum

• Identify and manage programme risks, embedding proactive mitigation strategies and enabling the team to navigate issues effectively

• Deliver clear and consistent updates to funders and internal stakeholders through both written reports and verbal briefings

Strategic and Financial Oversight

• Oversee programme budgets (€16m+) and financial performance, ensuring efficient resource allocation and alignment with funding requirements.

• Collaborate  with the Finance Team  to review spending, analyse trends, and deliver timely financial reports, ensuring strong internal controls and full compliance with legal and regulatory requirements

• Provide overall oversight of a range of contracts, including approving amendments, while supporting the team in managing day-to-day operations to ensure effective implementation and compliance.

 Partner collaboration

• Build and maintain strong, trust-based relationships with delivery partners, funders, and stakeholders to ensure aligned and collaborative programme delivery.

• Represent CPIE with confidence and build trust in partner meetings, clearly communicating programme progress, impact, and financial performance.

• Foster open, two-way communication at all levels and with partners to identify shared goals, address challenges early, and strengthen joint decision-making.

Monitoring, Reporting, and Learning

• Track delivery milestones, outputs, and financial performance against programme goals using established project management and monitoring frameworks.

• Collaborate with  CPI’s Knowledge, Learning, and Impact team to analyse outcome data, ensuring alignment with strategic objectives and clear communication to stakeholders.

• Share insights and lessons learned with CPI leadership and Google . org to drive continuous improvement, support programme adaptation, and inform organisational learning. 

Thought Leadership & Business Development: 

• Shape and drive strategies to scale and strengthen programmes, ensuring CPI’s work remains innovative, impactful, and aligned with emerging priorities.

• Lead the development of strategic partnerships with funders and delivery partners, cultivating senior external relationships to support growth and collaboration.

• Provide thought leadership by contributing to strategic planning, influencing sector dialogue, and representing CPI in key forums to elevate its voice and impact.

• Develop public policy lessons and other insights from the Fund, to be utilised by CPI-E and/or Google . org

People Development:  

• Foster an inclusive, supportive team culture where Diversity, Equity, Inclusion and Belonging (DEIB) is prioritised. 

• Promote a coaching-led approach and ensure performance management is fair, transparent, and focused on development, including the regular use of constructive feedback to support individual and team growth

• Support the team to manage conflict constructively, encouraging open dialogue, mutual respect, and collaborative problem-solving.

• Develop a resilient and adaptable team that embraces complexity and ambiguity, promoting ethos that value creative problem solving and shared accountability

Personal Development & commitment to continuous learning: 

• Engage in regular self-reflection to identify strengths, areas for growth, and personal goals, demonstrating curiosity about their leadership style and its influence on team culture.

• Actively seek out learning opportunities to stay up-to-date in a rapidly changing public sector and nonprofit/social impact landscape.

The above job description is intended to be an outline of the duties and responsibilities for this role. This is not an exhaustive list, and may change over time. You may be expected to undertake other duties that are commensurate with this role and grade.

Qualifications: 

• At least 8-10  years of relevant experience. CPI welcomes a breadth of experience from individuals from  service-oriented environments

• A project/programme management qualification is desirable, but not essential with proven relevant experience

Experience: 

We are seeking candidates who can clearly demonstrate experience aligned with the core competencies and responsibilities outlined above. These represent the essential capabilities needed to succeed in the role.

In addition, we’ve identified a number of desirable skills and experiences that would bring added value to this role and to CPI more broadly. While not essential, these attributes reflect the direction of our work and the evolving needs of our team and partners. We encourage you to highlight any relevant experience  whether gained through formal roles or other contexts  that speaks to both the core and added-value areas of this position.

• Experience of successfully managing complex programmes within grant making or the philanthropic space.

• An understanding  of good grant making practice that demonstrates the ability to effectively manage all stages of a grant making process

• Experience in designing, implementing, or managing skills development and training programmes 

• Experience or understanding of AI or related technologies

Salary, benefits, and how to apply 

At the Centre for Public Impact, we are committed to countering pay inequality and  have conducted a global compensation benchmarking process to ensure that we're paying our staff fairly and well for the roles that they hold. Therefore, salaries at CPI are non-negotiable. 

CPIE offers comprehensive benefits to its employees including a range of high-quality health, dental, and vision plans; employer’s contribution to pension/retirement as applicable;  dedicated professional development funds; generous paid leave and public holidays;  short/long term disability, paid parental leave and extended illness leave; and a year-end organisation-wide closure. We anticipate this position will require approximately 15-20% domestic and international travel.

We use a structured review process to ensure fairness in our hiring. Please note that we are collecting CVs and cover letters.We understand applicants may use tools like ChatGPT as thought partners; however, we are looking for original work that reflects your unique perspective, skills and reflections. Please do not submit content that is directly copied or heavily reliant on AI  as these will be flagged and marked down. We have a team of  real people  who review and score your CV and cover letter and a system that helps us ensure applications maintain authenticity. Please apply by Friday 8th August 2025, 11:00am British Summer Time,  the portal closes automatically and we will not be able to reopen it. Please note: We may close the application window early if we receive a high volume of applications. 

To advance our purpose of reimagining government so that it works for everyone, CPI seeks to attract and support a diversity of backgrounds, experience, talent and thought. For this reason, we encourage applicants from all backgrounds to apply. You can read our full Diversity, Equity and Inclusion Policy here. CPI is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, caste, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Marketing and Communications Manager 

Permanent Contract 

Location: Hybrid / Crimple House, Hornbeam Park Avenue, Harrogate, HG2 8 NA

Hours: 35, occasional Weekend and Night Shifts to support fundraising events 

Salary: £33,214.45 per annum 

Closing date: 14.08.2025 (the advert may close early if we receive a sufficient number of suitable applications)

Brand: Saint Michael’s Hospice 

Interviews will take place at Crimple House on W/C 18.08.2025

Do you want to be part of an organisation that makes a real difference to our local communities? Our family of services including Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice provide vital support to people when they need it most. Our vision is of a community where everyone gets the care they need, want and deserve You can help make that a reality.

We are an independent charity powered by local communities. Every day, we help to improve quality of life for people living with terminal illness, bereavement and mental health concerns, because our belief is that no one should suffer. Our incredible teams work together to make this happen. 

About the role

We’re looking for a Marketing Manager who will lead on digital and organisational messaging to help shape how our hospice charity connects with the world supporting fundraising, service awareness, and brand growth through targeted, impactful marketing.

This is a role for someone who wants to do good while doing great work, leading digital campaigns, managing brand messaging, and delivering creative communications that inspire support and make a difference for local people facing serious illness, bereavement, and end-of-life care.

You will:

• Make a real difference: Everything you do will support compassionate care, vital services, and meaningful community impact.

• Lead digital growth: Manage and grow our digital platforms, websites, social, email, and online ads, to reach more people, generate income, and strengthen supporter engagement.

• Shape compelling campaigns: From story-led fundraising drives to powerful brand messaging, you’ll develop content that inspires action and builds trust.

• Collaborate across teams: Work with Fundraising, Clinical, Retail, and Volunteer Services to ensure consistent, audience-focused messaging across every touchpoint.

• Own results: Use data, insights, and digital tools to guide strategy, monitor performance, and drive continuous improvement.

• Be the brand guardian: Lead on maintaining voice, tone, and visual identity across channels—supporting others to do the same.

How we look after you

• We put people first in all that we do, which includes our own team

• Wellbeing and resilience support with a dedicated team by your side

• Flexible and hybrid working for many roles

• A supportive and caring environment 

• Opportunities to grow, develop and progress, with culture of lifelong learning

How to apply:

• Please click Apply and you will be forwarded to the vacancy page on our website. Click on the role and this will open the application form.

• Download and read through job description (via the ‘Downloads’ section at the top of the advert) as you will need to tell us how you meet the essential requirements of the role. 

• Make sure you answer all supplementary questions as part of your application otherwise your application will be automatically rejected.

• We recommend reading the application pack “Joining Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s” and browsing the “Join our team” pages of our website, which will provide lots of useful information about what it’s like working for us and how the recruitment process works.

• Did you hear about this role from a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.

Our values

• We put the people who use our services at the heart of everything we do

• We are caring and compassionate

• We are personal and supportive in our approach

• We engage positively

• We are responsive

• We are driven to do better

• We are fair

• We are professional

• We work collaboratively

• We are accountable

Living out our values

• Our behaviour framework puts our values in the context of our everyday work. See what this includes at saintmichaelshospice.org/behaviour-framework

• We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation. As part of our commitment to equality, diversity and inclusion, we collect and monitor EDI data of applicants to help us ensure that our policies and procedures are effective in promoting equality. The information you provide in the Equality, Diversity, and Inclusion section of the application form will have no bearing on your application, it is only used for diversity monitoring and is not visible to hiring managers.

• We believe that children, young people and adults should never experience abuse of any kind.  Our safer recruitment and safeguarding processes help protect those accessing our services. Please see our safeguarding statement on our website: saintmichaelshospice.org/safeguarding-statement

• If you require any support or adjustments to be able to apply for this role, please let us know by emailing [email protected] 

• We will need to complete satisfactory pre-employment checks before appointing you. These include but are not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. We will cover the cost of these. 

Don’t quite meet the requirements for this role? We’d still love to hear from you, please get in touch via [email protected] to discuss other opportunities across our family of services.

PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who require sponsorship to work in the UK.

North Yorkshire Hospice Care has a duty to protect those who receive our support. Roles within our organisation are exempt from the Rehabilitation of Offenders Act 1974. All applicants aged 16 or over who are offered employment will be subject to a Disclosure and Barring Service (DBS) check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, and convictions. Applicants will not be discriminated against due to convictions and cautions, but will be considered on their merit. Should a successful candidate have any convictions or cautions, the nature of the position and the circumstances and background of the offences will determine if it is possible to proceed with the appointment.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).

About the role:

At Single Homeless Project (SHP), we believe everyone deserves a place to call home and the opportunity to build a meaningful life. Our Complex Needs Accommodation Service in Islington offers just that - a chance to make a lasting impact on the lives of men with complex histories, including those who have experienced homelessness, involvement with the criminal justice system, and multiple disadvantage. As Team Manager of this 13-bed male-only service, you will work closely with the Regional Services Manager to lead a small, committed team. You’ll shape the day to day running of the service, ensuring the delivery of responsive, high-quality support that prioritises safety, progression and connection. Your work will be grounded in strong partnership working, safeguarding practice and effective risk management, particularly with clients at MAPPA (multi agency public protection arrangements) levels 2 and 3.

This is more than just a management role, it’s an opportunity to be at the heart of change. You’ll guide and support a passionate team, fostering their growth while enabling better outcomes for clients. With a strong emphasis on performance and innovation, your leadership will help drive forward SHP’s mission to break the cycle of homelessness. You'll join an organisation where ambition is matched by real development opportunities, where staff are supported to grow into new roles and where your ideas can shape the future of services. If you’re ready to bring your experience, drive and vision to a team that’s making a difference every day, we’d love to hear from you.

About you:

• Organised, highly motivated, proactive and adept at developing and maintaining relationships with internal and external stakeholders. 
• Experience of managing people/staff, with the ability to motivate and encourage a team to perform effectively.
• A good understanding of working with high risk clients (e.g. MAPPA level 2 and 3), vulnerable people and those who have been rough sleeping.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 3rd August

Interview date: Tuesday 12th and Wednesday 13th August in Islington at SHP Services

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed. 

Salary: Up to £40,000 per annum (dependent on experience)

Location: Remote

Contract: Permanent, Full Time

Responsible to: Chief Executive Officer (CEO)

Responsible for: Overseeing and managing the Fundraising Department (including the recruitment and organisation of volunteers)

Purpose of the Role: To develop and implement effective fundraising strategies that secure vital resources for IAC UK’s charitable initiatives.

About Us

IAC is a rapidly growing charity that empowers communities worldwide through compassionate support, advocacy, and practical assistance. With a core focus on helping orphans and widows in affected regions, we address urgent needs and help build sustainable futures. Thanks to our established presence in the UK, US, and Türkiye, we deliver impactful aid wherever it’s needed most.
 

Key Responsibilities

1. Fundraising Strategy & Planning
   • Develop, implement, and refine a multi-year fundraising strategy aligned with IAC UK’s mission and objectives.
   • Identify and explore new income streams to expand funding sources and diversify revenue.
      
2. Donor Relationship Management
   • Cultivate existing donor relationships and establish new donor networks to increase long-term engagement and support.
   • Create compelling cases for support, proposals, and campaigns that reflect IAC UK’s values and impact.
      
3. Volunteer Recruitment & Coordination
   • Oversee the recruitment, training, and retention of volunteers to support all fundraising activities.
   • Develop volunteer engagement initiatives, ensuring volunteers are well-supported and recognized for their contributions.
      
4. Event & Campaign Management
   • Plan and execute a variety of fundraising events, online campaigns, and community initiatives, ensuring they are delivered on time and within budget.
   • Manage event logistics, supplier negotiations, and campaign communications to maximize awareness and financial return.
      
5. Budget & Financial Oversight
   • Prepare and manage the fundraising budget, monitoring income targets and expenditure.
   • Compile regular progress reports for senior leadership and trustees, highlighting achievements, challenges, and recommendations.
      
6. Compliance & Governance
   • Ensure that all fundraising activities comply with UK regulations, GDPR requirements, and the Code of Fundraising Practice.
   • Maintain accurate records and documentation to enable transparent reporting and auditing.
      
7. Team Leadership & Collaboration
   • Lead, mentor, and motivate a small fundraising team, setting clear objectives and managing performance.
   • Collaborate with other departments (Marketing, Events, Finance) to integrate fundraising efforts into the wider organisational strategy.

Qualifications & Requirements

• Demonstrable experience (3+ years) in a fundraising or development role within the charity or not-for-profit sector.
• Proven success in securing grants, major gifts, or corporate sponsorships, with a track record of meeting or exceeding income targets.
• Exceptional communication and interpersonal skills, with the ability to cultivate relationships with a diverse range of stakeholders.
• Excellent project management and organisational skills, able to manage multiple campaigns and deadlines effectively.
• Highly motivated and proactive, with a genuine passion for social impact and community development.
• Collaborative and supportive leadership style, fostering a positive, inclusive team culture.
• Adaptable, innovative problem-solver with a drive for continuous improvement.

Compensation & Benefits

• Competitive Salary: £35,000 – £40,000 per annum (dependent on experience).
• Performance Bonus: Competitive bonus structure tied to fundraising milestones.
• Remote Working: Flexible, home-based role.
• Generous Holiday Allowance: 28 days of annual leave (including bank holidays).
• Inclusive Culture: A supportive and inclusive workplace that values diversity and encourages new ideas and innovation.

Note: Travel for in-person meetings may be required.

How to Apply

Please submit your CV and a cover letter (optional) detailing your relevant experience, achievements, and motivation for joining IAC UK. 

IAC UK is an equal opportunities employer and encourages applications from candidates of all backgrounds and experiences.

 

Charity People is delighted to be partnering with AdviceUK to recruit for their next Digital Communications Officer.

Since 1979, Advice UK has been supporting advice organisations by helping them to be efficient, competent and effective, and by campaigning for a policy environment that supports advice agencies and people needing advice. They are a small but mighty charity who support their members to provide advice to 2.8 million people in 2024 alone. They are working towards a world in which every individual, regardless of means, is able to access the advice they need in order to exercise their rights and deal with any legal and social welfare challenges they may face.

The Digital Communications Officer is responsible for developing and delivering dynamic digital content to inform, engage, and motivate diverse audiences, helping to raise awareness of AdviceUK's work and the support they offer to the advice sector. The role will ensure a consistent voice across social media, websites, and email communications to enhance visibility, strengthen member and stakeholder engagement, and market benefits, products and services to customers, members and potential new members.

Contract: Permanent role
Salary: £27,365 plus Regional Weighting (up to £4,677 in London). All staff also receive £600 per year work from home allowance
Location: Hybrid role which will be predominantly home-based with some travel and meetings in London
Hours: Full-time, 35 hours per week with flexible working options fully supported
Closing date for applications: Thursday 7th August
Interviews: Interviews will be held in person at the charity offices in London on the 21st and 22nd August with travel reimbursed

As Digital Communications Officer your core responsibilities will include:

• Creation of engaging, accessible and inclusive digital content to promote AdviceUK's services and campaigns, upholding AdviceUK's brand identity across all digital channels.
• Filming, photographing, creating, and scheduling organic and paid digital media content.
• Collaboration with internal and external stakeholders to tell impactful, human-centered stories from members and stakeholders.
• Leading on social media strategy and daily activity across social media platforms, identifying opportunities for storytelling and member engagement.
• Maintaining, improving and optimising AdviceUK's websites using WordPress, ensuring SEO optimisation and user-friendly design.
• Support on the delivery and tracking of AdviceUK's annual communications plan across target audiences.
• Creating and maintaining resources such as; news posts, articles, case studies, infographics, images, vlogs and blogs for the website.
• Support with email communications including newsletters and email communications using tools like Bee Pro and Marketing Cloud.
• Identification and implementation of improvements to enhance marketing effectiveness; including staying up-to-date with the latest trends, innovations and practices in web design and digital communications.
• Provision of analysis and reporting to support decision-making, collaborating with colleagues to maintain data quality.
• Conducting market research and gathering member and customer feedback to inform future marketing strategies.
• Analysis of digital performance using tools like Google Analytics, Hootsuite Meta Business Suite, and Marketing Cloud Account Engagement email reports to inform strategy.

We'd love to hear from candidates with the following skills and experience:

• Strong experience in a digital communications or marketing role, ideally in a similar sized organisation with a social purpose. Commercial B2B experience is desirable but not essential.
• Proven ability to plan and deliver digital campaigns across social media, websites, and email.
• Strong copywriting, editing and storytelling skills with a flair for creative communication.
• Experience creating a range of digital content including video, infographics and blogs.
• Confident using digital communications tools including Hootsuite, WordPress, Salesforce or other CRM, and ideally Marketing Cloud Account Management
• Strong analytical skills with the ability to use data to inform decision making.
• Excellent organisational skills and the ability to manage multiple priorities.
• A collaborative approach with strong interpersonal skills and stakeholder engagement experience.
• A commitment to social justice, equity, diversity and inclusion.

If you're interested in hearing more about this opportunity, please send your CV to Alice Wood at Charity People in the first instance.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with

Are you interested in being part of a team making a tangible difference in Norfolk? Can you harness technology, data, and communication strategies to amplify community impact? Do you have experience in CRM, data analytics, and systems optimisation? If so, you might just have found your dream job.

This new role is pivotal to Norfolk Community Foundation’s desire to harness technology, data, and communication strategies to amplify community impact.

About the role

The Head of Digital Transformation and data strategy reports to the Director of Finance and Operations and is part of the Senior Management Team working closely with the Chief Executive.

Key responsibilities will include:

• Modernising systems and workflows to enhance organisational efficiency and resilience.
• Leveraging data insights to inform strategic decisions.
• Strengthening digital communications for stakeholder engagement.
• Driving responsible innovation, including AI and automation, to improve efficiency and impact.

About you

We are looking for someone with a strong track record in strategic leadership and digital transformation, who can confidently set a vision and drive innovation across an organisation. You will be experienced in managing CRM systems (particularly Salesforce), data analytics, and optimising systems to improve performance and efficiency.

You will have excellent analytical and problem-solving skills, with the ability to translate complex data into meaningful insights and actions. A deep understanding of cybersecurity, GDPR, data governance, and risk management is essential, as is a forward-thinking approach to emerging technologies, including AI and automation. This is a fast-paced role that requires initiative, adaptability, and a passion for continuous improvement.

What can we offer you?

We have a range of benefits that we offer our staff, including:

• 25 days holiday (pro rata) plus bank holidays.
• Up to 3 ‘Development Days’ a year to pursue passions, volunteering or learn new skills.
• Flexible working options available.
• A health and wellbeing plan, providing money back on optical, dental, physiotherapy and more, access to advice and support, and discounts and rewards from hundreds of leading retailers, restaurants and destinations.
• Pension scheme.
• Death in service cover.
• Training and development opportunities.
• Visits to see the impact of the difference the Foundation is helping to make happen.

Who are the Norfolk Community Foundation?

We are a local charity with a clear vision of strengthening communities from the bottom up to make Norfolk a vibrant and fairer place to live. Working in partnership with local charities and community groups by providing them with funding, leadership and guidance, we help to inspire local people and those with an interest in Norfolk to give funds, time and resources to support their communities.

Overview

This role offers the opportunity to plan, create & deliver a variety of communications, leading on design and digital deliverables across internal & external channels for Glass Door Homeless Charity.  

The Digital Communication Officer works in the Communications team, reporting to the Head of Communications & Fundraising and manage Glass Door design, web & socials.  

Through this role, we will deliver a robust plan of impactful and on-brand content, raising the profile of our work and ensuring we are known amongst existing and new audiences in London 

Job Spec 

Editorial & Design 

• Ability to produce fresh, emotive and informative content across print & digital platforms - including profiles of guests, news stories, blogs and speeches

• Lead on design and delivery across the organisation – digital & print: including posters, informative leaflets, presentations, graphics and images for social media, newsletters and website as needed 

• Work collaboratively across the organisation to solicit content from other members of staff, including caseworkers, operations and fundraising colleagues to support Communications’ strategic aims 

• Support the design of campaigns, appeals & events - working alongside the Head of Comms & Fundraising, and key members of the fundraising team to bring alive the vision of the campaign. 

• Co-lead on our work with content producers (photographers, videographers, designers, etc), ensuring content meets Glass Door’s standards and is signed off by appropriate staff members

• Maintain Sharepoint for digital content – including photos, social images, video and written content 

• Provide quality-control support (eg proof-reading and editing) on all materials outside of the Comms team and externally, ensuring all content, imagery and branding are consistent with house style and on brand 

• Create & deliver video content to support the digital strategy and on an ad-hoc basis 

Digital

• Manage and maintain all social media accounts in-line with Glass Door's social media guidelines, focusing on building awareness, driving traffic and increasing engagement

• Manage and update Glass Door's website in-line with the digital strategy and content planner 

• Co-develop & oversee a digital content calendar 

• Co-manage delivery of multiple/congruent campaigns, appeals and events to engage existing and attract new supporters, often working alongside key members of other teams including fundraising, operations and advocacy teams. 

• Support with digital marketing, working closely and collaboratively with the Marketing Officer, Head of Comms & Fundraising Team to plan, track and successfully deliver paid and organic digital journeys. 

• Monitor social media and advise key staff on any issues arising that could jeopardise the reputation of the charity, ensuring all Crisis Comms is managed in line with Crisis Comms Policy 

• Support the development and delivery of bi-monthly internal e-newsletters.

Monitor impact 

• Work closely and collaboratively with the Marketing Officer to ensure all conversions of paid promotion are tracked effectively and efficiently 

• Support the monitoring and tracking of website usage 

• Support the evaluation of social media and online reach, create monthly reports, and assist with evaluating the effectiveness of campaigns and appeals 

• Support the monitoring and tracking Google ads and analytics 

• Support the vision and production of a new website, ensuring it is on brand and meets our content and communication needs 

• Monitor, assess and report to relevant teams of our content performance to ensure our channels are hives of activity and relevant to our audiences. 

• Monitor and follow trends within digital and innovation to improve the organisation’s digital presence and activities 

Strategy 

• Co-lead on the planning and delivery of the Glass Door Communications Strategy – specifically on the digital and content plans 

• Support the delivery of Fundraising key deliverables – specifically on the digital content, stories and campaign key deliverables 

• Co-manage the Comms Team’s and cross org deliverables via project management platform monday(dot)com 

Events 

• Support co-ordination of events, by designing and delivering print and digital materials, online support to fundraisers, and representing the charity as needed in-person and online. 

Other

• Attend and participate in relevant team meetings, and other ad hoc meetings when necessary. 

• Undertake other ad hoc tasks as directed, such as assistance on Glass Door events and occasional administrative support to the CEO. 

• Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy. 

ID: 1510 - Service Manager

Service: Woodfield Park Community Project

Salary: £32,311- £35,800 (£19,211.95 - £21,286.49 per annum for part-time, 22 hours per week)

Location: Woodfield Park Community Centre, Normanton Road, Welland, PE1 4XE

Hours: Part-time (22 hours) - We offer flexible working arrangements - please see below for more details. 

Contract: Permanent 

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. 

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. 

Are you passionate about empowering communities and tackling food insecurity? Do you have the leadership skills to drive meaningful, resident-led change? If so, we’d love to hear from you.

We are seeking a dynamic and compassionate Community Development Service Manager to lead the Woodfield Park Community Project. This vital role oversees the delivery of key services including the Food Club, emergency food parcels (as part of the Household Support Fund), and the Holiday Activities and Food (HAF) programme.

Main Requirements (for details check the job description and person specification):

• Lead the planning and delivery of community-based services and projects.
• Build strong relationships with local residents, partners, and stakeholders.
• Manage and support a team of staff and volunteers.
• Promote an asset-based approach to community development.
• Ensure compliance with safeguarding, health and safety, funding, and reporting requirements.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service –enhanced DBS

Benefits: 

• an annual paid leave entitlement that commences at 25 working days pro rata, rising each April by one day, subject to a maximum of 30 working days plus bank holidays / of 30 working days plus bank holidays
• up to 6% matched-pension contributions
• flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jabs vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

• Apply via the link to our website and fill out our digital application form
• Closing Date: Monday 11th August 2025 at 23:59

Interviews are scheduled to take place from 20th August, with slots throughout the working day. 

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

The Direct Marketing Manager at CBM UK is a vital role and has responsibility for delivering CBM UKs digital and direct marketing plans to engage and inspire individual supporters and churches to support the work of CBM.
Working closely with the Head of Marketing, as part of the Public Fundraising team, the role holder will be responsible for the management and development of two Marketing Officers. Through digital and direct marketing, the Public Fundraising team are responsible for raising over £3m of unrestricted income from cultivation, acquisition, mid-value donors, regular giving, legacies and churches.

Key responsibilities
Fundraising campaign management (40%)
Manage the effective implementation of the annual public fundraising plan, ensuring that all activity is of a high standard, and delivered on time and to budget:
a. Oversee cultivation fundraising appeals primarily carried out through direct mail and email, leading on the continued development of mass fundraising to engage both existing and potential supporters, including high donors, regular givers and church communities.
b. Manage and develop CBM UKs donor acquisition activity in collaboration with the Marketing Officer (Acquisition), using channels such as social media, magazine inserts, press advertising, email and telephone.
c. Oversee the delivery of CBM UKs legacy and in-memoriam giving plans and campaigns.
d. Identify and consider new income streams and broaden the channels used currently for direct response campaigns to reach an agreed balance of long-term value versus risk.

Digital marketing (40%)
Grow digital engagement and income from new and existing supporters:
a. Lead on Pay Per Click strategy, including agency management and development of internal capabilities.
b. Oversee CBM UK’s paid social media activity.
c. Collaborate with the Communications Team to optimise the performance (traffic and income) of fundraising pages, including appeal and donation pages, churches and community, legacy, and in memoriam giving. Ensuring fundraising pages on the CBM website are engaging to existing and new audiences and where appropriate, utilising Search Engine Optimisation tools where appropriate.

d. Explore and make use of new and existing digital platforms and partners, such as Dataro and SEMrush, while promoting a culture of testing, innovation and learning within the digital space.

Leadership and people management (10%)
a. Support and inspire direct reports in line with CBM UK’s staff management policies and procedures. Ensure team members are appropriately trained, briefed and motivated to achieve their objectives and meet targets and recruit to posts where relevant. Regular 121s and appraisal reviews.
Planning and reporting (10%)
a. Monitor and report on fundraising appeals, identifying opportunities for future testing and optimisation, and contribute to the creation of annual planning, budgeting, and the setting of Key Performance Indicators (KPIs).
b. Work closely with the Data and Insight team to ensure strong joint working on technical solutions related to campaign analysis, tracking and insights across digital systems, such as the website, donation platform and CRM (Salesforce).
c. Plan, deliver and report on campaigns/projects within an agreed budget.

Other
a. Ensure the consistent use of CBMs brand, key messages and style guide across all fundraising activities.
b. Maintain awareness of and ensure compliance with legal and regulatory requirements related to direct marketing, including Fundraising Regulator guidance, and Data Protection legal requirements (GDPR and PECR).
c. Collaborate with colleagues across CBM UK and the CBM Global Federation, to support integrated and partnership based working.
d. Help foster a positive and inclusive culture of enthusiasm and success, reflecting the ambitions of CBM, and promoting positive working and innovation.
e. Be willing to work occasionally outside normal office hours and to travel in the UK and internationally if required.
f. Ensuring that the values of CBM UK are understood by external partners and always reflected in communications.
g. Undertake other duties as required by the Head of Marketing and Director of Fundraising, Impact and Communications.

For full details download the Recruitment Pack.

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.  ​

• Home-based, with regular travel to London and Bristol
• Closing date: 11 August 2025
• Interview date: w/c 18 August 2025 

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

We’re looking for a Digital Marketing Officer with paid advertising and organic social media experience to join our Digital team.

As Digital Marketing Officer, you’ll be responsible for creating email marketing campaigns, running paid advertising activity and creating content across organic social channels to help teams across the organisation hit their objectives. You’ll be joining our friendly and expert Digital Engagement Team. 

You’ll have previous experience managing email and paid marketing campaigns, creating content for social channels and using digital platforms including Meta Business Manager, Email Service Providers and GA4. 

You will champion the voices of children and young people with cancer, and their families in everything you do.

This role is subject to a criminal record check. In the event of a successful application a basic criminal record check will be completed.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

Email responsibilities

• Deliver end-to-end email campaigns including briefing, copywriting, creation in Dotdigital, send and evaluation 

Paid responsibilities 

• Deliver paid digital marketing campaigns in-house including running virtual challenge ads in Meta – working with the Product Lead to design the campaign plan, draft the copy, build in-platform, optimise and evaluate 
• Assist with paid advertising campaigns run by our digital media agency, ensuring they have clear briefs, assets are provided on-time and campaigns are delivered to plan

General Digital Marketing responsibilities

• Be part of the team’s social media monitoring rota and moderate our social channels - ensuring comments are appropriately handled in line with the social media policy
• Create and schedule content across organic social channels to support key campaigns 
• Monitor the impact of marketing campaigns reporting on KPIs and metrics using digital marketing tools including GA4, Lookerstudio, Meta Business Manager, Google Ads and Bing Ads in-platform reporting

What do I need? 

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are: 

• Managing marketing campaigns across digital channels including email, paid media and organic social. 
• Creating content for digital channels, including email, paid ads and organic social posts. 
• Using an ESP to deliver end-to-end email campaigns and writing, building, sending and evaluating results (eg Dotdigital); experience building automations and implementing tests.
• Building and optimising paid advertising campaigns in Meta Business Manager. Desirable experience of running campaigns in TikTok Ads Manager and Google Ads Manager.
• Using GA4 to effectively track and measure campaign performance
• Using a social channel management tool (eg. Hootsuite).
• Using a CMS (eg. Wordpress) to build campaign pages 

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing, Thinking & Growth Days: four days a year to to step back from the day-to-day and focus on your own learning and development
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

To arrange an informal chat, please contact Tommy Beattie.

#ShowTheSalary #NonGraduatesWelcome

Join Leeds Community Foundation and GiveBradford in this crucial role to lead a number of exciting digital and data transformations.

Applications close: 9 a.m. Monday 4th August 2025

Location: Leeds and Bradford

About Leeds Community Foundation and GiveBradford

Since 2005, Leeds Community Foundation has been working to create a fairer Leeds for everyone.

Through flexible and responsive grant making, we enable and strengthen community organisations that are the backbone of our city, because when they thrive, so do our communities – and all of us benefit.

Leeds Community Foundation oversees four distinct charities, including Bradford District Community Foundation (GiveBradford). This means we have separate trustees responsible for our work in Leeds and in Bradford and can develop complementary but distinct strategies to make the most of partnerships at national and regional levels alongside appealing to donors with a specific passion of place.

For over 20 years, we’ve been helping donors invest and distribute more than £65 million to benefit communities across our city and the wider region where it can make the most difference, and we hold about £50m philanthropic capital on behalf of a wide range of donors at any one time.

As a trusted partner to businesses, foundations and professional advisors, we’ve delivered countless strategic giving programmes with life-changing outcomes.

Now, more than ever, our communities need us. With growing social, economic and climate pressures, grassroots community organisations have never been more vital, but with demand soaring and resources stretched, they’ve never been at greater risk. That’s why we’ll continue to develop partnerships, invest where it’s needed and build a fairer future, together.

About the role

It is an incredibly exciting time to be joining Leeds Community Foundation and GiveBradford as Digital and Data Lead. The next two years will be transformative for the organisation from a digital and data perspective, including an imminent CRM migration, the introduction of AI tools, integrating data insights with finance, impact, and income generation, and horizon scanning for further opportunities to be at the forefront of Community Foundation innovation.

You will:

• Drive our digital transformation ambitions in line with the 2024–2029 strategy.
• Act as the lead for digital infrastructure, including our CRM system, data management platforms and automation tools.
• Identify and implement improvements to internal systems and workflows, ensuring that all improvements are based on feedback and consultation with users.
• Identify digital solutions that improve board and committee effectiveness, policy access, and reporting.
• Overall management of the IT contract with our external providers, act as the first point of contact for the staff team, and manage contracts, purchase and service of IT hardware and software.
• Use data to track performance against KPIs, grants impact, donor expectations and organisational learning.
• Prepare clear, data-informed updates for reporting to the Senior Leadership Team, the board and external stakeholders.
• Ensure compliance with data protection laws, including GDPR, and lead on relevant documentation and controls.
• Deliver digital tools that enhance community access, donor reporting and impact presentation.
• Work closely with the Senior Leadership Team and others in the team to embed data insight into planning, fundraising, and reporting.
• Support the finance team with fund and financial reporting alignment across platforms.
• Liaise with external contractors and digital providers on project delivery and service maintenance.

Who we are looking for

This role will suit an experienced CRM system manager who is passionate about innovation within data and digital.

The ideal candidate will have:

• Experience in CRM systems (Salesforce preferred), data reporting and digital transformation.
• Experience in leading IT infrastructure in an organisation.
• Experience in analysing and presenting data to inform decision-making.
• Understanding of GDPR, data governance and systems integration.
• Excellent technical and systems problem-solving skills.
• Confidence to create, manage and present dashboards and data insights.
• Strong project coordination and stakeholder management.
• Ability to communicate complex technical information to non-technical users.
• Problem-solving skills and a good understanding of risk management.

If you’re excited to join us on this journey, we can’t wait to meet you.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Monday 4th August 2025.

About The Role

What if your expertise in IT project management could help drive transformational technology change that directly supports families facing dementia's greatest challenges?

About the opportunity

As Senior IT Project Manager, you'll lead some of our most complex technology programmes. Overseeing delivery of major technology initiatives that directly enhance our ability to support people affected by dementia. You'll line manage a team of IT Project Managers and Project Support Officers. You'll bring out the best in your team while delivering complex, high-impact projects on time and within budget.

This is an important technical leadership role within our Technology Directorate. Working closely with our Project Management Office (PMO) to implement large-scale technology projects using PRINCE2 and Agile methodologies. You'll build relationships across the organisation. Managing cross-functional specialist teams and ensuring our technology infrastructure, systems and applications evolve to meet the needs of those we serve.

If you're a seasoned project management professional looking for an opportunity to contribute to transformational change in a cause-driven environment where your technical expertise makes a meaningful difference - we'd love to hear from you. 

About you

You're an accomplished Senior IT Project Manager with proven expertise in delivering complex technology programmes. You have substantial line management experience and a passion for developing others while driving successful project outcomes. You thrive in technical environments, connecting effectively with both specialist teams and business stakeholders to deliver results that matter.

You'll have:

- Significant line management experience with responsibility for team development, performance management, and leading through organisational change.
- Proven track record in senior IT project management roles, delivering complex technology change programmes with lasting organisational impact.
- Extensive experience across technology infrastructure, data, digital, systems and/or applications project delivery, with in-depth expertise in at least one area.
- Advanced understanding of end-to-end project lifecycle management, including planning, risk management, resource allocation and financial controls.
- A formal project management qualification at Practitioner level (PRINCE2, MAPM, PMP, or APMG) alongside experience with both traditional and Agile project management methodologies.
- Excellent communication abilities, engaging technical and non-technical audiences with equal effectiveness alongside strong stakeholder management and influencing skills.

What you’ll focus on: 

- Formal line management and development of a small team of IT Project Managers and Project Support Officers including coaching, mentoring and supporting their career progression.
- Leading selected technology programmes within our broader Technology Transformation initiative, ensuring projects meet deadlines, budgets and strategic organisation wide objectives.
- Managing cross-functional specialist teams and building effective partnerships with internal and external stakeholders to deliver sustainable technology solutions.
- Developing comprehensive project plans, maintaining proper governance structures, and producing regular progress reports for senior leadership and project boards.
- Identifying, documenting and managing risks and interdependencies across programmes, escalating resource conflicts and issues as appropriate.
- Working collaboratively with the PMO to ensure projects align with our methodology standards while supporting the organisation's broader strategic goals.

Ready to lead a team where every successful project deployment, every system enhancement, and every technological advancement directly empowers our mission to transform lives affected by dementia?
 
Important Dates

Application Deadline: 23:59 on Sunday 17th August.
Applications will be reviewed on week commencing 18th August.
Interviews will begin end of August.

About Alzheimer's Society

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer’s Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.

Can you make a difference to the lives of thousands of young people? Do you want to develop your career within a multi-award winning social enterprise?

WHAT WE DO

Our mission is to provide mental health support available to everyone, everywhere. Tellmi is a multi-award winning fully moderated, anonymous, mental health service predominantly for young people aged 11-25. The Tellmi app safely enables young people to talk about difficult things and encourages them to help themselves, by helping each other. Beneath an engaging anonymous peer to peer feed, Tellmi integrates the latest psychological research to promote the development of protective factors such as emotional resilience, empathy, social skills, stress management and coping techniques. Tellmi is commissioned by the NHS and Local Authorities across the UK and works closely with schools, CAMHS and VCSFEs.

The Tellmi app is free to download with premium features in commissioned areas. The app is available 365 days a year, 24/7 and our moderators, counsellors and therapists are available from 8:30am until 11pm everyday.

YOUR ROLE

Your role is to ensure the operation of the Tellmi Mental Health Service is safe and effective for all users. This role encompasses direct support for our users via the Tellmi app as well as behind the scenes management of operations. You will be one of the counsellors on call to respond to high risk posts during daytime working hours. You will manage the human element of our digital service including the users, moderators, counsellors, therapists and volunteers. You will take a keen interest in the wellbeing of our users and through curiosity and compassion ensure that they receive the best support that we can provide. You will succeed in this role if have experience of counselling, youth or social work and you are a good communicator who is able to win the trust of your team through compassionate accountability.

As Designated Safeguarding Lead (DSL) you will take primary responsibility for safeguarding and child protection within Tellmi. You will act as a point of contact for staff and volunteers, providing advice and support on child welfare and protection matters relating to our users. You will manage safeguarding concerns, liaise with external agencies especially in commissioned areas and ensure the company’s safeguarding policies are up-to-date and effective. Although an important responsibility the DSL element is a relatively small part of the overall role.

You will report directly to the Co-CEOs. We are looking for someone who is highly proactive, totally reliable and is eager to take the initiative to help us continually improve the service. We will expect you to enjoy learning and actively pursue continual professional development to ensure that you are fully up to date with the latest policies, regulations and guidance related to your role. You will be expected to share in the on-call remote support of moderators, counsellors and therapists in the evenings and weekends.

This role offers considerable opportunity for career progression as the business grows.
 

YOUR SPECIFIC DUTIES

Moderation, counselling and supervision (15%)

• Responsible for responding to high risk users during the day including emergency third party disclosures if required.

• Providing occasional cover for moderation or counsellors at any point during the operational hours.

• On call for ad hoc support of counsellors and therapists during evenings and weekends (typically three to four times a week).

Management and oversight of moderators, counsellors, therapists and volunteers (25%)

• Organise and manage rotas for moderators/counsellors.

• Process and monitor referrals for Tellmi Therapy.

• Performance manage and oversee quality control of moderators, counsellors and therapists.

• Maintain and develop guidance, training, policies and operating procedures (SOPs).

• Be the first point of contact for moderators, counsellors and therapists to support with operational issues and queries. 

• Facilitate peer supervision sessions for counsellors and therapists

• Manage recruitment of new moderators, counsellors and therapists including identifying workforce needs.

• Deliver moderation, counsellor and therapist training.

• Provide strategic oversight and operational support for the SuperPeer volunteer programme.

• Provide occasional support with training of the SuperPeer volunteers.

Designated Safeguarding Lead (10-15%)

• Maintain a level 3 safeguarding qualification and other relevant CPD for both children and adults

• Ensure that all staff and contracted staff maintain the safeguarding qualification appropriate to their role.

• Have primary responsibility for safeguarding for children and adults across the company (users and staff).

• Maintain and develop the Tellmi Safeguarding policy.

• Be on call for urgent safeguarding matters.

• Identify, monitor and create support plans for complex Tellmi users.

• Be the named Caldicot Guardian (training provided if needed).

• Write safeguarding and incident reports.

• Liaise with the Service Delivery Contract Leads to determine how to share safeguarding information in commissioned areas.

• Create NHS safeguarding assurance reports and attend relevant meetings in commissioned areas.

• Undertake the duties of Patient Safety Manager for NHS contracts including attending relevant meetings, maintaining patient safety procedures and reporting patient safety incidents.

App operations (40%)

• Monitor for issues arising on the app and report as appropriate.

• Make use of data generated by the app to monitor and report on the general performance of the Tellmi service.

• Contribute to the management of the Tellmi Directory.

• Use knowledge of user behaviour and app operations to contribute to the development of the app.

• Line manage the Operations Assistant.

• Collate user feedback.

• Manage user accounts and permissions on the Tellmi platform.

• Contribute to the maintenance and updates of company policies.

• Respond to email queries from users and others.

• Manage and setup of in app Notices to users including Tellmi Therapy invites.

• Maintain strong working relationships with Co-CEOs, and other senior staff in order to ensure transparency and rapid response to arising issues.

Contract Support (5%-10%)

• Ensure that the app configuration meets needs of new commissioned areas.

• Ensure that Tellmi meets the quality requirements for the LLR ICB by creating the LLR quality report, attending quarterly review meetings and progressing resulting actions. 

• Oversee quality reporting in future commissioned areas as required.

• Provide updates and insights to feed into the quarterly reporting to commissioners.

• Use knowledge of user behaviour to contribute to development of outreach and engagement campaigns.
   

YOUR EXPERIENCE, SKILLS AND CHARACTERISTICS

Essential

• Someone who has experience of delivering and managing a support service. 

• Relevant qualifications in psychology, counselling or related field such as social work or mental health practitioner

• At least four years experience managing people in a relevant field

• Curiosity in people, processes and systems

• Some safeguarding experience

• Clean enhanced DBS

• Trustworthy

• Attention to detail/accuracy

• Compansionate

• Excellent standard of written and spoken English.

• Use of standard IT tools such as word processing and spreadsheets.

• Proactive and diligent.

• Organised and self-motivated to manage your workload effectively.

• Able to work independently. 

• Happy to have a varied set of responsibilities and tasks.

• A team player who is willing to be brave, to try and able to learn from failure.

 

Desirable

• Previous safeguarding lead

• Familiar with Google Workspace tools (docs, sheets, etc).

• Familiar with Solution Focused Therapy

• Interest in health technology

• Experience in or knowledge of NHS mental health services or social care.

WHAT WE OFFER

• A degree of flexibility over working hours.

• Direct impact on our mission to improve the health and happiness of young people.

• Work alongside a highly creative and ambitious team.

• Performance reviews and opportunities to develop oneself in a multitude of different areas.

• Training in offering peer support, safeguarding, moderation and the Tellmi counsellor approach.

• A rare chance to work in a tech focused social enterprise which would highly benefit anyone with ambitions to become more entrepreneurial.

• An opportunity to experience different aspects of the business.

• Insight into a mental health support tool.

• Skill development.

• Additional wellbeing days.

WORKING HOURS, LOCATION AND TRAVEL

• You will attend our London office near Waterloo, London at least twice a week.

• Internal meetings take place either at our office near Waterloo, London or Spitalfields, London.

• Expenses will be covered other than for commuting to and from our offices.

Tellmi is committed to the safeguarding of unborn babies, children, families and adults. We aim to both protect users from harm and ensure that their right to confidentiality is properly upheld, in keeping with the law and good practice guidance. This role will involve obtaining an enhanced DBS check.

About the role:

Are you ready to take the next step in your career and become a leader in one of Single Homeless Project's (SHP's) most dynamic and impactful services? This is an exciting opportunity to join our Ofsted Registered Young Person’s Accommodation Service as a Deputy Team Manager - where your skills, passion, and ambition can make a lasting difference in the lives of at risk young people and young people leaving care whilst growing your own professional journey within SHP. We have three roles available in Camden, Islington and Waltham Forest. 

In this role, you’ll work closely with the Service Manager to inspire and guide a dedicated team, ensuring our support is not only high-quality and consistent but also rooted in compassion and ambition for each young person’s future. Your leadership will help shape services that are creative, person-centred, and aligned with SHP’s values - supporting young people to build the confidence, independence and life skills needed to thrive. From overseeing support plans to championing best practice and compliance, your day-to-day work will be integral to creating positive outcomes and a nurturing environment where young people can grow and achieve.

This is more than a management role - it’s a chance to be part of something transformative, to lead by example, and to take a significant step forward in your career at SHP. If you’re passionate about supporting young people and ready to lead with purpose, this is the opportunity you’ve been waiting for.

About you:

• Experience managing staff working with young people at risk and looked after care leavers and an experience of working within Ofsted Registered accommodation services.
• A capacity to self-develop and grow.
• Be able to creatively inspire opportunities for our young people to thrive.
• Track record in building positive working relationships and community networks genuine commitment to working with young people.
• A willingness to work in a way that empowers our young people
• Have a flexible and resilient approach to their work including providing client centred solutions rooted in trauma informed practice

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 3rd August at midnight

Interview date: Tuesday 12th and Thursday 14th August at SHP Head Office in Kings Cross.

This post will require an Enhanced DBS check to be processed for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role.