Digital platform support specialist jobs

Location: Shaw House, 27 West Way, Oxford, OX2 0QH
Department: Comms
Salary: £50,000 to £55,000 per annum (depending on experience)
Hours: 35
Contract Type: Permanent

RABI is the farmers charity.

RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life.

At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive.

Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around support services continue to evolve, reaching more people year on year.

RABI is on a journey to help shape a future farmers deserve.

SUMMARY OF ROLE

Reporting to the Head of Marketing and Communications, the Senior Strategic Communications Manager is a pivotal new senior role within the team. You will lead the planning, coordination and strategic oversight of RABI’s national communications, campaign planning, media relations and content production, working with the Senior Digital Communications Manager to develop and deliver a bold new internal and external communications strategy for RABI.

With direct line-management of the PR & Marketing Manager and Events & Engagement Manager, this role combines strategic vision with operational leadership to ensure RABI’s marketing, communications, and presence at shows and corporate events is effective, aligned and impactful. You will work closely with the Head of Marketing and Communications to translate organisational priorities into successful campaigns and provide strategic guidance on messaging, brand positioning, external affairs and delivering impactful community engagement initiatives and events.

KEY RESPONSIBILITIES

Strategic Marketing and Communications, Campaigns and Engagement

• Lead the development and implementation of a new integrated communications strategy that amplifies RABI’s brand and maximises reach and impact across multiple channels.
• Develop tailored media campaign frameworks that align with the charity’s strategic goals, with a strong focus on outcome-driven audience engagement and clear calls to action.
• Ensure all communications – from reactive press statements to flagship campaigns – are underpinned by consistent messaging, high production values and meaningful audience insight.
• Identify strategic PR and community engagement opportunities, overseeing the delivery of tailored campaigns, the Ambassador Programme, and RABI’s engagement at shows, events and community activities.

Press, Media and External Relations

• Oversee all aspects of press and media engagement, serving as a senior advisor on tone, narrative, and positioning, providing clear direction for the PR and Marketing Manager.
• Advise on RABI’s strategic network of media contacts, influencers and industry voices, ensuring RABI is front of mind for journalists across agriculture, rural affairs, health and policy sectors.
• Oversee proactive media planning and press office coordination, ensuring RABI provides timely and effective responses to requests, crisis, and PR opportunities.
• Manage the relationship with RABI’s external crisis comms agency and provide senior input to crisis planning and incident response.

Publications, Content and Branding

• Take strategic ownership of RABI’s publication portfolio, including annual reports / reviews, and newsletters whilst developing new opportunities to engage with our audience.
• Oversee content planning, commissioning and production cycles, ensuring publications reflect the organisation’s voice, values and strategic ambitions.
• Manage external contributors, designers and editors to deliver high-quality and engaging materials on time and on brand.
• Manage the relationship with RABI’s external branding partners.
• Support the development of an annual content map, aligning publications, campaign materials and media outreach into a cohesive schedule.

Thought Leadership, Awards and Profile Building

• Help to position RABI as a thought leader by working with colleagues to identify key moments, themes and sector platforms for visibility and influence.
• Lead the strategy and delivery for industry award submissions, ensuring compelling and evidence-based entries that reflect the impact of RABI’s work.
• Promote recognition of RABI’s successes internally and externally through coordinated communications across media, digital and stakeholder channels.

Leadership and Development

• Line-manage the PR & Marketing Manager, and Events & Engagement Manager roles, providing strategic oversight, mentoring and direction to ensure delivery of high-impact work.
• Foster a high-performing team culture focused on collaboration, learning, innovation and accountability.
• Provide visible senior leadership to the wider communications team and act as a key deputy to the Head of Marketing and Communications, representing the department in meetings and supporting executive communications as needed.

Monitoring, Reporting and Continuous Improvement

• Lead evaluation and reporting across all communications work, using data and insights to assess performance and improve outcomes.
• Provide regular strategic updates for the Head of Marketing and Communications, Senior Leadership Team and Trustees, highlighting campaign performance, media metrics and reputation indicators.
• Ensure communications work is responsive to changes in the external environment, sector landscape and supporter needs.

PERSON SPECIFICATION

Essential

• A degree in Communications, Public Relations, Marketing, Journalism, English, or a related field.
• A minimum of 8–10 years’ experience in communications, public relations, or external affairs, with at least 3 years in a senior strategic leadership role.
• Demonstrated experience of successfully delivering complex, multi-channel campaigns across press, digital, and event-led platforms.
• Proven line-management experience, including oversight of senior team members and external contractors or agencies.
• Experience in leading cross-functional teams and managing large-scale external events or national campaigns.
• Demonstrated ability to build, inspire, and develop high-performing teams during periods of strategic growth or transformation.
• Excellent understanding of brand development, audience segmentation, integrated campaign planning, and stakeholder communications.
• Extensive media relations experience with a proven track record in securing high-profile national and specialist media coverage.
• Experience developing and managing corporate publications, brand collateral, and speech writing for senior executives.
• Outstanding interpersonal and influencing skills with the ability to engage effectively with a wide range of internal and external stakeholders, including press, partners, politicians, and sector leaders.
• Comfortable advising and working alongside executive leadership and Trustees on sensitive and high-profile issues.
• Experience managing budgets, planning cycles, and reporting frameworks across campaigns and events.
• Skilled in evaluating campaign performance using analytics and data insights to shape future direction.
• Capable of handling complex information and translating strategy into actionable communications plans.

Desirable

• A postgraduate qualification in a relevant discipline
• Professional membership or accreditation, e.g. CIPR (Chartered Institute of Public Relations) or CIM (Chartered Institute of Marketing).
• Knowledge of the farming sector or experience working in rural affairs or health and wellbeing charities.
• Experience using Microsoft Dynamics 365 and AgilityPR.
• Understanding of digital tools and media planning software.
• Background in public affairs or working with parliamentary/media stakeholders.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

BENEFITS

• 28 days annual leave plus bank holidays (based on full time working).
• Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
• Life assurance from day one.
• Access to our Employee Assistance Programme.
• On site parking.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.

REF-224 148

ISEAL is offering an exciting opportunity to work in a sustainability focused setting for a proactive and process-oriented individual with excellent attention to detail and a passion for good customer service.  The role provides administrative, logistical, and communications support as part of the team dealing with all membership aspects, offering valuable exposure to a wide range of sustainability schemes. If you are looking to apply your existing administration skills to work in a customer facing role, this opportunity will provide you with excellent insight and access to a wide network.

ISEAL supports sustainability standards and similar market-based sustainability systems to improve their impacts on people and planet. The Coordinator will support two crucial functions of the membership team. On the compliance side, the role will be the first point of contact for members, ensuring that member evaluations and associated tasks are coordinated effectively. On the services and prospecting side, the coordinator will engage with a diverse range of organisations working in sustainability, assisting in pitching and communicating clearly about the membership value, the application process and its requirements, as well as providing specialist services and support.

To be considered for this role, you will be highly organised with great attention to detail, be process oriented and committed to providing excellent customer service. You will enjoy working on a varied set of tasks related to different areas of the membership provision. Having gained a good level of work experience, you are familiar with process administration, customer service, and stakeholder communications. You have an interest in learning more about member compliance processes and service provision. This role is supported by two associate managers in the team.

Key responsibilities we will entrust you with:

Membership applications and compliance programme

• Deliver administrative tasks in the compliance programme and application process, including scheduling calls, sourcing and maintaining evaluator records of competence & conflict of interest
• Coordinate the application process for aspiring members, pre-assess completeness of applications, and provide process guidance and support throughout their application journey
• Coordinate independent external member evaluations and act as main point of contact, responding to enquiries
• Maintain and update the Salesforce Compliance portal (platform used to manage evaluations)
• Record and track data across various platforms, updating logs and content on the ISEAL website
• Coordinate information and produce reports / minutes in support of programme management, the ISEAL Membership Committee and strategic development of the compliance programme
• Contribute to systematic measurement and improvement of the compliance programme

 Services and member prospecting

• Act as the first point of contact and respond to enquiries about ISEAL, services and membership
• Schedule and co-lead prospect calls, taking notes and supporting follow up actions
• Support to develop and maintain effective relationships with members and prospect members, as well as key stakeholders related to the compliance programme
• Use and continually improve record-keeping systems, tracking customer relationships on Salesforce and support member/customer prospecting processes
• Coordinate customer relationships related to the ISEAL Insight subscription package, including recruiting new customers and supporting existing relationships, tracking payments, and coordinating delivery of content
• Support delivery of ISEAL’s training courses, including coordinating promotions, registrations and event logistics
• Deliver administrative tasks to support ISEAL’s tailored services processes, including preparing service agreements on contract management system and managing payments

General

• Assist in promoting best practice in use of IT, communications and knowledge management systems within projects, and support efforts to help bring about improvements
• Provide ad hoc support to organisation-wide initiatives, if needs arise
• Liaise with colleagues at all levels across organisation
• Additional responsibilities as assigned by supervisors

Experience, Knowledge and Attribute

• Experience working or interning in a support/administrative role, ideally in an international NGO, professional or membership organisation
• Some experience in a role encompassing customer service, communications or sales, with a focus on high quality services
• Strong organisational skills, with some experience with supporting administration, meeting coordination, logistics, contracts etc.
• Strong attention to detail, with demonstrated experience with proof-reading and record management or similar
• Confidence in using digital tools and systems, with a proactive attitude to improvements
• Good time management and ability to organise multiple simultaneous tasks efficiently
• Excellent written & spoken English, with proven ability to write clearly and concisely
• Confidence in communicating with colleagues, customers and external partners, displaying professionalism in both online and in-person settings
• Ability to communicate and work effectively in a largely remote, international environment
• Ability to thrive in a dynamic work environment with changing projects and working with multiple reporting lines
• Confidence in using the Microsoft Office suite and IT systems, familiarity with virtual meeting tools (e.g. MS Teams, Zoom, etc), use of contact management databases (e.g. Salesforce)
• Interest in social, environmental, and economic sustainability

Additionally desirable

• Experience in a compliance related role
• Exposure to a professional sales environment

About ISEAL

ISEAL supports ambitious sustainability systems and their partners to tackle the world’s most pressing sustainability challenges – from the climate emergency and biodiversity crisis to human rights and persistent poverty. ISEAL Community Members include many of the most respected sustainability schemes worldwide and are active across a diverse range of sectors. Read more about us on our website iseal(.)org. 

ISEAL´s culture and how we will help you thrive

Our values are Connection, Empowerment, Inspiration, Wellbeing, Effective Working and Creativity.

These are traits we value in each other and in the organisation overall and we instil these in all our processes and interactions.

The issues we work on are of a global nature and our team reflects this, with individuals from many different backgrounds and nationalities. We know this diversity adds to the high quality of work we deliver as an organisation and through our commitment to diversity and inclusion we want to add strengths and perspectives in our team with each recruitment. Diversity for us includes race and gender identity, age, disability status, sexual orientation, religion and many other areas forming part of someone´s identity. We are proud to be an equal opportunities employer.

As an organisation, we also support our people in their personal and professional development, with specific budgets and processes enabling individuals to take advantage of growth and development opportunities.

We offer 25 days of annual leave, to which we will add a day a year after 2 years (to a maximum of 30 days), as well as an extra five days as a one off once you have been with us for a full five years.

We recognise individuals’ preferences when it comes to where and when to work through a hybrid working model with a minimum of 4 days per month in the London office as well as the opportunity to apply for flexible working arrangements to suit individual´s needs.

Other relevant information

Term: This is an initial contract of one year with the possibility of extension

Working hours: Full time, 37.5 hours per week

Salary:   £30,000 – 34,500 per annum, depending on experience (full time, 37.5 hours per week)

Location: London. Applicants will need to provide evidence that they are entitled to work in the UK. An ability and willingness to work in a hybrid work environment is required.

International travel: The post holder will be required to undertake occasional international travel

Applications

Deadline for applications: 2 November 2025

Enquiries about the role can be directed to recruitment(@)isealalliance(.)org.

Please note we will not individually contact applicants unless they are shortlisted for interview. We do not accept application letters created by AI as we would like to hear from applicants in their own words.

Interview process

Please see below the planned interview process (please note that we will endeavor to keep to this schedule, but some dates may be subject to change)

First interviews (Teams): w/c 6-10 November

Pre-interview timed exercises (between 60 – 90 minutes from home): 12-17 November

Panel interviews (Teams or in person): w/c 17 November

Decision: by late November

Accessibility

If candidates require additional time or other considerations for the interview process, we are committed to accommodating any reasonable requests.

Please note that ISEAL will cover travel expenses for in person interviews for candidates travelling from outside of Greater London. ISEAL also covers caring expenses for candidates who are carers and need to arrange of cover for the duration of the interview/exercises

Guy’s and St Thomas’ Foundation: Executive Director of Charities

Location: Office based at Southwark
Salary: £120,000 per annum
Contract: Full-time, Permanent

Because everyone deserves a fair chance at a long, healthy life, Guy’s & St Thomas’ Foundation works to tackle health inequalities and support outstanding NHS care. We’re now seeking an ambitious, senior leader in fundraising and marketing for a unique opportunity to become our new Executive Director of Charities. The role will be responsible for shaping the future of our three NHS charities - Guy’s & St Thomas’ Charity, Evelina London Children’s Charity, and Guy’s Cancer Charity and deliver impact that changes lives every day.

About Guy’s and St Thomas’ Foundation

At Guy’s & St Thomas’ Foundation our vision is to build a society where everyone stays healthier for longer. Every day, people across our communities face health challenges that shape their lives and futures. We are one of the UK’s oldest and largest health Foundations, with over 500 years of history. Rooted across Lambeth, Southwark and beyond, we work with the NHS, communities and partners across sectors to tackle health inequity, support innovation and back bold ideas that can transform society.

Now, we’re scaling our ambition. With Board backing for long-term investment in fundraising growth, and a new capital project at Evelina London Children’s Hospital on the horizon, this is a career-defining opportunity to lead that transformation.

What you’ll do

Reporting directly to our CEO, you will lead the Charities Team – overseeing directors across fundraising, marketing, funding & impact, strategy and innovation, and business and play a key role on the Foundation’s Executive Team.

Your responsibilities will include:

• Leadership & culture – uniting teams behind a shared vision, fostering high performance, and embedding diversity and inclusion.
• Strategy & fundraising – driving ambitious income growth, shaping large-scale propositions, and championing a culture of philanthropy across the Foundation and the Guy’s and St Thomas’ NHS Foundation Trust.
• Funding & impact – ensuring we invest strategically in health and equity, while strengthening how we measure and demonstrate impact.
• Partnerships – building deep, collaborative relationships with the Trust’s Executive team, senior clinical leaders, donors and partners.
• Governance & oversight – ensuring robust structures, efficiency and capability for long-term growth and success.

Who you are:

• A vision and mission driven leader, encouraging diverse, positive and collaborative cultures; and developing inclusive processes.
• A proven track record in strategic fundraising and marketing leadership and income growth.
• Experience building and leading high-performing teams in complex organisations, including leading leaders.
• Skill in strategy development and delivery, with the commercial acumen to drive results.
• The ability to inspire diverse stakeholders from senior NHS leaders to high-value donors.
• A confident communicator with excellent interpersonal and communication skills. 

This is more than a leadership role, it’s a chance to redefine what philanthropy can achieve in healthcare. You’ll have the platform, resources and partnerships to deliver lasting impact at scale.

Ready to Learn More?
If you share our vision and are ready to inspire change, click below to view our full Candidate Pack for everything you need to know – including how to apply.

Closing date: Monday 13th October, 9am