Digital product officer jobs

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’re looking for a senior digital marketing manager – email to jointly lead our team as part of a job share to deliver high performing email campaigns and automations to support the charity’s activity. Working closely together with the other senior digital marketing manager – email, you’ll work across large email projects and campaigns, support the team’s workload and priorities, and create processes to best support their success.

Line managing 2 digital marketing officer email roles, you’ll support their development and contribute to our email strategy together with the head of digital engagement.

Working with the senior manager, marketing and communications planning and measurement (owned earned shared paid channels) you’ll be a key part of shaping and ensuring consistency across all our channels.

About you

You’ll have substantial email experience and knowledge, being confident creating and optimizing complex automations alongside managing relationships with email platforms.

You’ll be passionate about delivering the best experience and engagement with email and understand best practices and the importance of data and testing.

You’ll be well organised and have strong prioritisation and communication skills, working across the organization on a diverse range of campaigns and projects.

Job description and benefits

Please download the job description and our attractive benefits package.

Location, hybrid working and salary range

This role is primarily based in our London office. Our hybrid working model allows you to work up to 2.5 days per week at home, and 1 day in the office per week.

The salary range is:

£32,900 to £34,300 per annum based in London

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date Tuesday 5 May 2026 9 am

Interview date week commencing 18 May 2026

As Individual Giving Officer, you will plan and deliver compelling campaigns to engage with and drive action from existing supporters. 

You will work on a range of products in this crucial income stream including regular giving, cash and lottery. 

This is an exciting time for the Individual Giving team and as a vital member of our team, you’ll work to maximise the return on investment made by Maggie’s in this area and achieve significant growth in revenue income - ultimately to bring Maggie’s cancer care to everyone who needs us.

Please note that interviews will take place w/c 11th May in our Hammersmith office.

Please see the attached job description for further details.

Join Age UK Kensington and Chelsea at an exciting moment of growth as our new Fundraising Officer, where you’ll bring energy, creativity and initiative to a small team with big ambitions.

This is a varied and hands-on role within a small team. You will be confident building relationships with donors and supporters, supporting events and writing clear, persuasive fundraising content. You may already have experience across more than one fundraising area and will be keen to build your skills further in a broad fundraising role.

About us

We’re a vibrant, values-led local charity and proud partner of the Age UK network. Every day, we work alongside older people to design and deliver services that promote wellbeing, independence and dignity. From supporting people to manage their health, to tackling loneliness and influencing local policy, we put people and communities at the heart of everything we do.
As we look to the future, we’re focused on innovation, growth and lasting impact — building stronger partnerships, diversifying our income, and creating new ways to reach more people across our borough.

Take a look at the full job / person spec enclosed for a full breakdown of the role and responsibilities.

We will be interviewing on a rolling basis, so please avoid waiting until the advert closes before applying! We reserve the right to close the advert earlier than advertised.
Due to capacity we may not be able to respond to unsuccessful applications received. 

We look forward to hearing from you!

Famous Through Innovation (internally known as FAME) is the strategic pillar that aims to embed a bold, insight-led innovation culture across ARUK to unlock new fundraising opportunities, expand our supporter base, and future-proof income. ​By scanning for trends, testing new ideas and products and scaling what works, this strategy will help drive the transformational growth needed to reach our income target by 2030.

The Head of Fundraising Innovation is responsible for the development and delivery of the 5-year strategy across fundraising product innovation. They are responsible for the leading the Fundraising Innovation team in strategic development, testing and scaling of innovative fundraising products, as well as the testing and optimisation of online fundraising to improve conversion, retention and lifetime value. Ensuring the team stay ahead of sector and digital trends, translating insight into practical product development that grows income and enhances supporter experience.

Key Responsibilities:

Fundraising and Marketing Strategy

· In collaboration with the Director of Supporter Led Fundraising and fellow F&M Heads, plan, implement and deliver the 2033 Fundraising & Marketing Strategy.

· Shapes and oversees the fundraising innovation programme, creating the systems, culture, and strategic direction needed to enable a sustainable pipeline of breakthrough ideas that drive long‑term income growth.

· Maintain a central and neutral position across Fundraising and Marketing, ensuring cross organisational alignment and impartial prioritisation of innovation across portfolios.

· Responsible for the overarching Innovation and Online Fundraising in year plans and strategy

· Direct line management of 2 managers.

· Lead Fundraising Innovation team of 5.

Fundraising Product Strategy

· Lead fundraising innovation team of two.

· Support the Fundraising Innovation Manager on their leadership of the innovation programme board FAME, and fundraising product innovation roadmap aligned to driving income growth and supporter engagement objectives.

· Support the Fundraising Innovation Manager to identify opportunities to evolve existing fundraising products and create new digital-first income streams.

Online Fundraising Innovation

· Lead online fundraising team of three.

· Support Online Fundraising Manager in testing and optimising online fundraising to improve conversion, retention and lifetime value.

· Stay ahead of sector and digital trends, translating insight into practical product development.

· Supporter Experience & Insight

· Ensure Innovation and online fundraising teams design supporter-centred fundraising products informed by insight, data and user research.

· Ensure products are accessible, inclusive and aligned with brand and values.

Testing, Data & Performance

· Establish and monitor processes for the team that allow robust testing and evaluation frameworks for new and existing fundraising products.

· Establish processes and ways of working for the team that ensure they use data and analytics to inform product decisions and prioritisation.

· Define and track KPIs including income performance, engagement metrics and ROI.

Cross-Functional Collaboration

· Collaborate across ARUK to deliver fundraising innovation that drives organisational strategic priorities.

· Manage relationships with external platforms, agencies and suppliers.

· Ensure compliance with GDPR, ethical fundraising standards and safeguarding policies.

Leadership & Capability Building

· Lead and develop a high-performing fundraising innovation team and online fundraising team.

· Responsibility of innovation budgets and forecasts.

· Build product-led thinking and innovation capability across fundraising teams.

Budget management and reporting

· Ensure that all financial targets are met and that the team is managed in the most cost-effective way possible

· Compile 3-year forecasts and annual budgets in line with operational planning

· Ensure any necessary mitigation planning is carried out to achieve budget.

Knowledge, skills and experience needed:

• Significant experience in fundraising product development or innovation, ideally in the charity or not-for-profit sector.
• Proven track record of developing and scaling fundraising products or online income streams.
• Experience working with testing frameworks, analytics and performance measurement.

· Experience of leading multi-function teams to achieve goals and maintain a wave-maker team culture.

· Experience of managing agencies and suppliers and ensuring all contractual requirements are delivered on time and budget.

· Experience of analysing and monitoring data in a consumer/supporter environment and utilising outputs to advise and drive forward activity.

· Skills in producing evaluations, proposals and reporting on objectives and sharing insights.

· Demonstrable ability to work with a variety of different internal and external stakeholders at all levels.

• Strong product mindset with the ability to balance innovation, income and supporter experience.
• Strategic thinker with excellent delivery and stakeholder management skills.
• Data-driven, curious and comfortable working in an iterative, test-and-learn environment.

· Strong understanding of online fundraising channels.

Additional Information:

Ways of working:

As part of our Agile ways of working, you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £70,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 26th April 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

As Head of Digital Products and User Experience, you will lead the Digital Products and User Experience team in the development, maintenance and continuous improvement of digital platforms and products that drive engagement with our cause. You will be accountable for the performance, compliance and accessibility of all digital products and services, including the Motor Neurone Disease (MND) Association website. Working with colleagues across the organisation, the Head of Digital Products and User Experience will plan confidently, collaborate well, and contribute to a digital function that can respond to changing needs and growing demand.

This is an exciting time to join the MND Association, following the launch of our new brand in January and with a new CRM scheduled for implementation. Strengthening our digital platforms and products will ensure people affected by MND, our supporters and volunteers, experience digital services that are clearer and more accessible.

This opportunity is for a 12-month Fixed Term Contract.

Key Responsibilities

• Lead and develop the Digital Products and User Experience team, including 4 direct reports, setting clear direction and high standards
• Own the delivery, performance and accessibility of all digital products and platforms
• Champion excellent user experience across websites, microsites and digital services
• Embed product-based ways of working to deliver high standards of performance and user experience
• Set and champion content and product standards across the organisation
• Work with senior stakeholders to agree priorities, dependencies and delivery plans
• Support projects, advising on impact, budget, resource, and risks to ensure inclusion of digital requirements 
• Contribute to organisation-wide technology strategy and leadership activity

About You

• Proven experience leading digital products and user experience at scale
• Proven ability to set and deliver a digital strategy
• Experience of leading a multidisciplinary team
• Experience supporting and developing cross organisational project teams and managing stakeholder relationships
• Broad knowledge and awareness of best practice and emerging trends in digital technologies
• Excellent working knowledge of digital accessibility tools and principles and inclusive design
• Experience using insight and analytics to improve user experience
• Confident communicator, able to influence at all levels

Hybrid working expectations: office attendance  in our Northampton office one day per week

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

The Senior Digital Content Officer plays a key role in shaping and delivering engaging, evidence-based digital content for young people, parents and carers. You will lead the planning, creation and continuous improvement of website content designed to support young people’s mental health and wellbeing. Working closely with colleagues across marketing, social media and youth engagement teams, you will help develop campaigns and content that increase reach, impact and engagement across web and digital channels.

You will conduct and use user research, analytics and insights from young people, parents and trusted adults to ensure our content meets real needs and reflects diverse experiences, particularly from marginalised and racialised communities. The role also involves managing the YoungMinds Bloggers Programme, coordinating written contributions, and supporting digital content across podcasts, video and campaigns.

You will maintain high standards of quality and accreditation, ensuring content remains evidence-based, accessible and aligned with trusted health information requirements. With strong digital expertise and strategic thinking, you will contribute to the long-term content strategy, helping to ensure our digital products continue to inspire, inform and support young people and those who care for them.

The Digital Content Manager will lead the development and delivery of our website and digital content strategy, ensuring our digital channels play a central role in achieving our mission. This role manages a talented team of Senior Digital Content Officers and works closely with colleagues across communications, marketing, youth engagement, fundraising and beyond, to deliver impactful, user-focused content and campaigns.

You will oversee the ongoing evolution of the website, improving user journeys, accessibility, SEO and content performance. Working alongside the Product Manager and digital agency, you will help shape and deliver the website roadmap and vision. A key focus of the role is ensuring young people are active partners in our digital work, co-creating content and providing insights that shape our digital services and supportive content model.

You will also play a key role in the development of multi-channel campaigns to expand our reach, particularly among Black and minoritised young people, and ensure the organisation has the skills and tools needed to deliver effective digital communications. Through strong leadership, data-driven decision-making and strategic thinking, you will help maximise the reach, quality and impact of our digital offer.

This is a genuinely exciting time to join our growing team and make a real difference to people affected by gyanecological cancers.

As our Senior Digital Marketing Officer you will be responsible for boosting our income through online engagement, marketing and stewardship. The role includes responsibility for delivering paid advertising across various platforms (currently META, PPC, Reddit and TikTok) driving income through direct gifts, challenge event participation and other income generation activities.

Writing, designing and delivering our supporter emails, and overall supporter journeys, is also a key component of the role, boosting digital engagement with a view to driving additional income over time.

When it comes to this work, you'll be our lead for this area internally but you'll also have the support of our digital agency, who we maintain a close working relationship with, the wider fundraising team and the organisation as a whole. You will also benefit from several years of testing, insight gathering and proven results to build upon.

No formal qualifications are needed and charity sector experience is not a requirement. We encourage everyone with the appropriate skills, experience and potential to apply.

Full time, 35 hours per week

Permanent

Grade DL, Salary £46,949.35 per annum

Location: Euston, London (hybrid working, minimum two days per week in the London office, including Thursdays)

Closing date: 9.00am, Monday 27 April

Interview date: Week commencing 04 May or 11 May TBC

The Royal College of General Practitioners is the largest membership organisation solely for GPs in the United Kingdom. Founded in 1952, it has over 55,000 members who are committed to improving patient care, developing their own skills and promoting general practice as a discipline. General practice is the largest branch of the medicine and provides a majority of population’s contact with the health service.

We are looking for a senior policy professional with experience working on policy issues related to data, digital and AI to join our policy team, which is part of our Policy, Research and Campaigns department. If successful, you will help to make the case for resources in primary care to meet the health needs of our population, develop policy solutions to improve general practice, and influence decision making at senior levels of government. You will contribute to efforts in overcoming some of the biggest changes and challenges faced by the NHS in its history, with a particular focus on supporting general practice to engage with and respond to dynamic digital developments. You will work closely with our public affairs and campaigns team and our press team, as well as a range of others across the organisation, to ensure that the voice of general practice is heard at the most senior levels.

We are looking for an experienced, enthusiastic policy professional who can hit the ground running and help drive forwards our influence in key areas within a fast-paced policy landscape. The successful individual will be responsible for data, digital and AI related policy areas affecting general practice, as well as engaging on a range of policy areas as required.

If you are a driven professional looking for a dynamic role where you will quickly be able to have an impact, we would like to hear from you. You should:

• have demonstrable experience working in policy. 
• be confident in taking a lead on policy development and able to quickly become an expert in complex policy areas of general practice.
• have excellent communication skills, both written and verbal, with an eye for detail and an ability to explain complex problems to different audiences.
• be a strong self-starter who is confident in taking initiative.
• be confident in using evidence to help make a case for change.

The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions and great working environment.

Please find the full Job Description in the downloadable Candidate Pack.

To apply, please click 'Quick Apply' and complete the application form on the Vacancies page on the RCGP website.

The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.

                                            ~ Building a sustainable future for general practice ~

Mission Without Borders (MWB) is a Christian charity supporting over 10,000 children and 2,000 families living in poverty across Eastern Europe. As we embark on an ambitious new 5‑year strategy, we’re investing in the growth of our UK team and we’re looking for a creative, proactive Marketing & Communications Officer to help expand our reach, raise awareness, and inspire supporters across the UK.

In this exciting new role, you’ll shape and deliver our marketing and communications strategy across both digital and traditional channels. From running targeted digital campaigns and enhancing our online presence to crafting compelling stories and to building relationships with Christian media and, you'll play a key part in growing awareness, engagement and income.

We’re seeking someone with strong digital marketing experience, excellent storytelling and relationship building skills, with an understanding of the UK Christian landscape. If you’re passionate about using your skills to make a real impact, and to help bring hope for vulnerable children and families across Eastern Europe, we’d love to hear from you.

Legacy & In Memory Senior Marketing Officer

Contract type: Permanent, Full Time, 35 hours per week

Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £41,325 per annum with excellent benefits

*We offer competitive, market-aligned starting salaries. While most roles are offered at the advertised starting salary, we may adjust this in exceptional cases depending on a candidate’s experience, skills, and potential.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us as the Legacy & In Memory Senior Marketing Officer, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and suporters to make change happen.

About the team

The Legacy & In Memory (LIM) Marketing Team is responsible for increasing awareness and consideration for gifts in wills and/or an in memory gift. The team develop and deliver cross- funnel and multi-channel legacy consideration campaigns, supporter journeys and engage staff in the cross promotion of gifts in wills and in memory giving.

Our legacy income is growing, and the activities the LIM Marketing Team delivers is leading to long-term income growth to ensure that future generations around the world can change their lives with clean water.

About the role

As our Legacy & In Memory Senior Marketing Officer you will deliver a range of compelling communications to increase consideration for legacy giving and implement personalised stewardship journeys for our legacy and in memory supporters, as well as delivering engaging thank you events, and work closely with the Legacy & In Memory Marketing Manager to drive sustainable change.

In this role, you will:

• Plan, manage and execute print, email and digital campaigns across the marketing funnel to raise consideration for legacy giving
• Deliver exceptional stewardship, through personal communication journeys, for our Legacy and In Memory supporters
• Manage a legacy and high value supporter event programme
• Operate a rigorous test to learn methodology, regularly monitoring, evaluating and analysing campaigns
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Proven experience in a direct marketing or supporter engagement role
• Proven experience in delivering and/or supporting on events
• Experience of developing and implementing supporter journeys across multiple channels
• A working style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.

Although not essential, we’d prefer you to have:

• A recognised direct marketing qualification
• Experience of legacy or in memory fundraising
• Experience of working in the voluntary/ fundraising sector

Closing date: Applications close 12:00 PM UK time on Monday 11 May. Interviews are expected to take place week commencing 18 May.

How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

The Royal College of Radiologists is seeking a Service Desk Support Coordinator to join our high performing and well respected IT team. The team supports both day to day office users and the College’s expanding, business critical examinations operations, which represent a significant part of our income and reputation.

This role is central to the delivery of excellent IT services. You will provide 1st and 2nd line support to end users, contribute to the ongoing maintenance of our IT infrastructure, and work closely with a wide range of internal and external stakeholders. Your focus will always be on delivering outstanding customer service, meeting Service Level Agreements (SLAs), and ensuring a positive experience for every user.

As the Service Desk Support Coordinator, you’ll be the approachable and knowledgeable face of IT at the Royal College of Radiologists. Acting as the first point of contact, you’ll support staff, Officers, Examiners, and remote users with IT and Audio Visual systems. From resolving technical issues and managing service requests, to supporting high stakes examinations and ensuring meeting spaces run flawlessly, your work will have a visible and meaningful impact across the organisation.

If you’re passionate about technology, thrive in a service focused environment, and enjoy solving problems, this is an excellent opportunity to contribute to a respected and forward thinking professional body.

What you’ll do:

• Provide responsive, customer focused IT support via Freshdesk, Microsoft Teams, email, phone, and in person
• Log, manage, and resolve IT support tickets in line with agreed SLAs
• Support a wide range of technologies including Windows, macOS, Microsoft 365, Active Directory, and mobile devices
• Assist with user onboarding, training, and the creation and upkeep of technical documentation
• Deliver reliable Audio Visual and video conferencing support for meetings and events
• Provide IT support for examinations and events, occasionally outside standard working hours
• Work collaboratively with HR, Digital Products teams, and external technology partners

What you’ll need:

• ITIL Foundation certification or equivalent practical experience in IT Service Management
• Hands on experience with service desk ticketing systems and supporting Windows and macOS environments
• Working knowledge of Microsoft 365, Active Directory, and end user device support
• Strong troubleshooting skills across hardware, software, and basic networking
• Excellent communication skills with a customer first mindset
• A proactive, self motivated approach and a genuine enthusiasm for learning and development
• A commitment to data protection, information security, and sustainable working practices

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

About us

Our mission is to make life better for carers. Across the UK today, 5.8 million people are carers, supporting a loved one who is older, disabled or seriously ill. We provide information and advice on caring, help carers connect with each other, campaign with carers for lasting change, and use innovation to improve services. 

About the role

Due to an expansion in our work to provide training and e-learning to raise awareness of unpaid carers and of the issues and challenges they face with a range of professionals, we are excited to recruit a Training and Learning Officer to lead our work in this area. The post holder will develop, maintain and deliver a suite of e-learning, and in person and online training.

About you

You’ll have knowledge and experience of designing, developing and delivering training. You’ll be experienced in conducting research and analysing data with an understanding of the issues impacting carers, and the systems in which they operate. You’ll be a strong communicator and be able to balance a diverse range of projects.

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation; fostering an environment and working culture that celebrates and promotes diversity and inclusion.  We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.
To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role, dependent on the needs of the applicant.

We are proud to be an Employers for Carers member. We have signed the Menopause Workplace Pledge and achieved the Disability Confident Employer accreditation. We aim to offer interviews to those who have a disability covered under the definition outlined in the Equality Act 2010 and who meet the minimum criteria for the role. The minimum criteria can be found under the Essential section of the Person Specification of the recruitment pack. Please let us know if your application is being made under the Disability Confident Scheme.  You are not required to share the nature of your disability or long term health condition. You will need to state in your email application that you are making your application under the Disability Confident Scheme as you consider yourself to be disabled, or as having a disability. If you meet the minimum criteria then you will be offered an interview.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply, please email the recruitment team to discuss.

The closing date for applications is Friday 15 May 2026 at 5pm.

Personal statement (no more than one side of A4), CV, personal details form and completed monitoring form should be emailed to us. The information on the form will be treated as confidential and used for statistical purposes only. These forms will not be treated as part of your application.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing as we receive applications.

Carers UK may carry out online and social media checks before a formal offer is made.

About Action for Pulmonary Fibrosis

Action for Pulmonary Fibrosis (APF) is the UK’s leading patient charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis. Our mission is underpinned by values of compassionate, bold, expert and collaborative. We believe in creating a supportive environment in which both our employees and beneficiaries can thrive.

Founded in 2013 by people affected by PF and clinicians, APF has grown into a respected national charity rooted in community and evidence. We provide trusted information and support, help a growing network of support groups, campaign to improve access to care and invest in research to bring hope of new treatments. APF strives to be an organisation of equity and inclusion, welcoming people from all backgrounds – our team and volunteers aim to reflect the diverse communities we serve.

We have just launched an ambitious five-year strategy (2025–2030), co-created with the PF community, which focuses on expanding support, transforming care, and accelerating research. This strategy marks a step change with a clearer focus, stronger delivery model and greater ambition to ensure no one faces pulmonary fibrosis alone.

Role purpose

The Senior Challenge Fundraising Officer will lead the delivery and growth of APF’s third-party and mass participation challenge events portfolio.

This role exists to significantly grow income and participation by managing end-to-end third-party challenge events, developing community-facing charity-owned fundraising products and delivering excellent supporter stewardship

Working closely with the Head of Fundraising and colleagues across Communications, Services and the Operations Team, you will increase recruitment, empower supporters to raise ambitious funds, and create journeys that encourage long-term engagement with APF.

Success in this role means more people fundraising for APF, raising more income and feeling valued, supported and inspired to stay connected to our mission.

Key Responsibilities

1. Grow participation in third party

• Manage the full lifecycle of third-party and mass participation challenge events, from planning and recruitment through to stewardship and re engagement.
• Develop and execute creative marketing strategies to boost participation and attract new event participants.
• Draft engaging promotional content that inspires and engages our supporters in collaboration with the Communications team.
• Promote third-party events proactively across relevant channels and networks.
• Work with the wider Fundraising team to improve and refine the stewardship journey for challenge participants to maximise the participant experience.
• Identify and pursue opportunities to grow participation in new and existing events.
• Attend key events as required, managing on-the day logistics and volunteer coordination.

2.  Community Product Development

• Work with Head of Fundraising to shape and improve APF’s fundraising offer and remote products.
• Test and refine new fundraising concepts that increase accessibility and broaden participation.
• Work collaboratively across teams to ensure our community fundraising products align with wider campaigns and strategic priorities.

3.  Income growth and fundraiser mpowerment

• Inspire participants to achieve ambitious fundraising targets through engaging, creative communications.
• Develop and enhance fundraising materials, including participant packs and digital resources to support our fundraisers.
• Use insight and sector trends to identify opportunities to boost event visibility and maximise fundraising efforts.
• Monitor fundraising performance to ensure we’re meeting targets and delivering strong ROI on our challenge activities.

4. Stewardship and re-engagement

• Foster personal connections with supporters through thoughtful, tailored stewardship that keeps them engaged and feeling valued.
• Create clear re-engagement plans to encourage repeat participation and long-term loyalty.
• Collaborate with wider Fundraising and Services teams to support acquisition and ensure our supporters have a smooth, high-quality supporter journey.
• Represent APF publicly when required, acting as a confident ambassador for the charity at events and in public settings.

5. Data, insight and compliance

• Support on the management of CRM data to enable accurate segmentation, performance tracking and reporting.
• Monitor recruitment, participation, income and ROI to help inform future planning and improvements.
• Maintain up-to-date knowledge with GDPR regulations and compliance and ensure personal data is handled responsibly and securely.
• Work closely with the Governance and Operations Manager to ensure our fundraising activities are fully compliant with GDPR and the Code of Fundraising Practice.

How to apply

Please submit a CV and a covering letter (maximum of two pages) highlighting your skills and suitability to the role, reflecting the key responsibilities in the job description.

First stage interviews to be held virtually on 1st May 2026, second stage interviews to be held at the Peterborough office on 8th May 2026.