Digital services manager jobs

The Website Development Project Manager is primarily responsible for the end-to-end delivery of the major website development project, a core part of the Digital, Data, and Technology (DDT) transformation activity. This strategic project is key to implementing the 10-year organisational strategy, ARUK: Towards a Cure. The post holder will manage the full project lifecycle, from planning and execution through to embedding the new platform, ensuring the project is delivered on time, to scope, and to a high standard.

This is a 18-month FTC

Key Responsibilities:

Project Management – Website Development

· Work with internal teams and external digital agencies/third parties to develop a flexible project plan for the Website Development Project that is adaptable to unexpected changes; manage these changes effectively through appropriate stakeholder management and risk planning.

· Proactively build and maintain strong relationships with project team members, internal stakeholders, and third parties, to foster collaboration and drive the successful delivery of the website development project.

· Drive and monitor project progress against timelines using appropriate project management tools (e.g. Excel, Smartsheet, MS Projects or similar), and ensure stakeholders are updated at key checkpoints; ensure roles and responsibilities are clearly defined and understood from the start.

· Apply sound judgement and problem-solving expertise to manage project risks, decisions, and dependencies within the wider organisational context; demonstrate accountability by escalating project risks via appropriate and agreed channels, as required.

· Support the Senior Website Development Manager with effective decision-making, budget management, and management of dependencies with other digital or organisational workstreams.

· At the end of the project, conduct project closure and review sessions to capture successes and learnings and help ensure project outcomes and the new platform are effectively embedded into business-as-usual (BAU).

Stakeholder Management and Collaboration

· Lead on the development of a stakeholder management plan for the Website Development Project, ensuring it is tailored and maintained throughout the project lifecycle.

· Liaise on a regular basis with ARUK’s central Projects & Programmes team, ensuring project plans and approach align with ARUK’s project management approach.

· Work with the Senior DDT Programme Manager to ensure plans and reporting are set up and delivered in line with the wider DDT programme requirements. Build strong professional relationships, trust, and inspire confidence with stakeholders at all levels.

Project Management Best Practice

· Adopt and apply appropriate project management methodologies to suit the nature of the website development project.

· Contribute to the facilitation of project management best practise within the Digital Engagement Team.

Knowledge, skills and experience needed:

· Proven experience managing key, strategic projects including allocating tasks and managing risks, decisions, and changes.

· Demonstrable experience in managing large-scale website development or digital transformation projects (e.g. CMS migration, significant platform rebuild).

· Sound knowledge of project management methodologies (Waterfall, Agile).

· Working knowledge of project management tools, such as Excel, MS Projects or similar.

· Project Management qualification (e.g. PRINCE2, APM)

· Excellent communication skills, with an ability to build relationships, trust, and inspire confidence and respect at all levels.

· Demonstrates strong negotiation and influencing skills to drive project outcomes.

· Excellent planning and organisational skills, with the ability to manage a varied workload and reprioritise in accordance with the organisation's needs.

· A proactive and pragmatic approach to investigating and solving problems, strives for continuous improvement and identifies ways to deliver creative and innovative solutions.

· Strong team player who can work both independently and collaboratively with internal and external stakeholders

· Strong ethical standards and a high level of personal integrity and empathy.

· Excellent IT skills in PowerPoint, Word and Excel.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £47,000.00 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 19th April 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

At Breast Cancer Now, we’re looking for a creative and proactive media and PR officer to join our ambitious team, as we continue to leverage our being the ‘go-to’ press office for breast cancer and position the charity as ‘determined leaders’ in our field.

This varied and exciting role plays a critical part in helping the charity build its profile through effective and compelling PR and media relations. The post holder will plan, deliver and respond to opportunities across all areas of the charity’s work, from highlighting our world-leading breast cancer research and raising awareness of our public health messaging to promoting our fundraising appeals, brand development, support services and supporting our policy and campaigning work.

The post holder will work closely with a variety of internal and external stakeholders, including people with lived experience of breast cancer, our nurses, researchers, and corporate partners, alongside building strong and trusted relationships with national and regional journalists to secure high-quality targeted media coverage. Every day will be an opportunity to make a positive difference for anyone affected by breast cancer.

About you

An excellent communicator, you’ll have a strong working knowledge of the UK’s media landscape and experience of delivering impactful results in a fast-paced environment.

You’ll be innovative, creative and sensitive in your approach to raising the profile of the charity and all its areas of focus, bringing fresh ideas to engage the media and always ensuring patient voice is at the heart of our work.

You’ll be confident in building trusted, influential relationships with journalists and leverage compelling coverage across all national, consumer, regional and tradeprint, broadcast and online media through these. You’ll collaborate with internal colleagues from across the charity to deliver powerful results, and work closely with external partners, researchers, and service providers. You’ll also play a pivotal role in supporting the smooth running of the media and PR team, including through being responsible for the day-to-day liaison with external suppliers (eg media monitoring) and overseeing the collation of information for key reports (including CEO report to Board of Trustees).

With an instinct for what makes a good news story, you’ll be adept at juggling priorities and deadlines and thrive in an exciting and fast-paced press office, where you’ll be well supported by our talented and welcoming team.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date Wednesday 15 April at 09am

Interview date week commencing 20 April

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

In this role, you will oversee the day-to-day operation of live products and partnerships, acting as the escalation point for complex delivery issues and ensuring strong audit trails, regulatory boundaries, and continuous improvement. You will also act to coordinate and lead activity to operationalise new products and services, working across the Pensions Board to ensure that delivery models, systems, processes, and controls are in place before launch. This will include working closely with internal stakeholders to align housing, pensions, finance, digital platforms, customer services, and governance requirements, ensuring that products operate effectively, are clearly understood by colleagues, and appropriate for customers.

Responsibilities

Service Delivery and Operational Oversight

• Coordinate the day‑to‑day operation of financial wellbeing products and partnership routes
• Act as the escalation point for complex delivery issues affecting customers, advisers, or partners, including speaking with individuals on a 1-1 basis as needed.
• Oversee access routes, eligibility criteria, and customer journeys
• Act as operational guardian of regulated advice boundaries and referral pathways, informed by expert advice

Quality Assurance, Risk, and Compliance

• Ensure clear audit trails for applications, referrals, spend, and outcomes, including ensuring utilisation/spend with partners or on products matches agreed budgets.
• Work closely with Finance, Audit, Risk, and Compliance teams to maintain assurance
• Identify operational, regulatory, or conduct risks and lead mitigation activity
• Ensure delivery of products aligns with safeguarding, data protection, and organisational policies
• Manage complaints about service delivery, including referring applicants to partner complaint processes where appropriate

Continuous Improvement and Insight

• Gather insight from customer-facing colleagues, and customers to identify delivery improvements
• Feed operational learning into service refinement and future product development
• Support evaluation of pilots and early‑stage products, recommending refinements before scale‑up

Product Mobilisation and Go‑to‑Market Delivery

• Lead the operational mobilisation of any new financial wellbeing products and services from approval through to live delivery
• Coordinate internal stakeholders across housing, pensions, finance, digital, customer services, and governance to ensure readiness for launch, including defining and documenting end‑to‑end customer journeys, access routes, eligibility criteria, and handover points
• Ensure systems, workflows, and digital platforms are configured to support new products
• Support internal training and briefing so colleagues understand new products, boundaries, and processes

Your job description is intended to reflect your main tasks and areas of work but is not exhaustive. 

About You

The Church of England is for everyone, and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups.

Essential

Knowledge and experience

• Proven experience managing product delivery and other services within a regulated, customer facing environment facing environment‑facing environment
• Experience working with digital platforms or CRM systems to support service delivery
• Experience coordinating complex delivery across multiple teams or functions
• Strong understanding of operational risk, quality assurance, and compliance
• Experience embedding new products, services, or pilots into live delivery
• Experience identifying insights and applying them to support continuous product or process improvement.
• Experience of adapting communications style to support effective project delivery, partnership management, and customer service.

Skills and abilities

• Strong organisational and coordination skills, with the ability to bring multiple stakeholders together
• Excellent problem solving and decision making capability‑solving and decision‑making capability
• Clear written communication and disciplined documentation
• High attention to detail and commitment to customer experience
• Comfortable working autonomously in a remote or matrixed environment
• Commitment to equality, inclusion, and organisational values

• A collaborative team player, comfortable working in a small team while engaging effectively with a wider organisation.

Desirable

• Experience in financial wellbeing, pensions, housing, or welfare services
• Familiarity with regulated financial services environments and referral models
• Prior involvement in launching new services or pilots

Closing date for applications is 7 April at 23:55 pm

Digital Content Coordinator

We have an excellent opportunity for a proactive and flexible team player with strong interpersonal and collaborative skills to join the busy digital team.

Position: Digital Content Coordinator

Location: Devon/Hybrid (onsite attendance currently anticipated to be 2 days per month)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £31,493 per annum

Contract: Permanent

Closing Date: Sunday 26 April 2026. Please note this role may close earlier than advertised so apply as soon as possible.

About the Role

Working in close liaison with the content and brand and design teams, as Digital Content Coordinator you will be responsible for producing a regular flow of high-quality digital content for distribution across owned and earned digital channels while supporting the delivery of the digital development roadmap and integrated digital marketing strategy.

Your principal duties and responsibilities will include:

• Working with the Digital Development Manager to support the delivery of an iterative digital development roadmap and integrated digital marketing strategy
• Writing, editing and subediting copy
• Contributing to the on-going development of evidence-based and data driven digital strategy
• Devising, managing and delivering the digital editorial calendar
• Supporting the Digital Development Manager in the planning and delivery of innovative digital products, services and features for teams across the organisation in support of their strategic objectives.
• Working closely with the content and brand and design teams to ensure digital creative and content is integrated across the Marcomms roadmap.
• Sourcing, creating and producing a wide range of digital content including editing imagery, recording and editing audio and video content.

About You

We are looking for someone with proven experience of creating and managing digital content for different formats and channels and strong copywriting skills and editorial capability. You will be able to manage the content lifecycle, and a keen sense of brand awareness.

You will have

• Practical experience and understanding of both technical and content driven search engine optimisation.
• Excellent knowledge of web analytics reporting and analysis, particularly Google Analytics.
• Understanding of a user centred approach and how that is applied to content generation.
• Demonstrable knowledge of UX principles and tools and of W3C Web Content Accessibility Guidelines.
• Outstanding project management and consultancy skills.

Benefits include:

• Competitive pension.
• Life assurance (4 x annual salary).
• BUPA private health cover.
• Sickness Income Protection (50% of salary)
• 31 days holiday (including Bank holidays), rising to 34 with each full year of service.
• Wellbeing team.
• Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan.
• Free parking.
• Subsidised restaurant and shop.

About the Organisation

Join one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Digital Content, Digital Content Creator, Digital Content Officer, Marketing, Marketing and Digital Content, Marketing and Content Coordinator, Marketing and Communications. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

About Us

The Victoria League for Commonwealth Friendship is one of the four Loyal Societies supported by His Majesty The King and has been promoting friendship and hospitality across Commonwealth nations since 1901. We remain committed to our founding belief that education, in its broadest sense, is the foundation of human development.

Currently, we are proud to offer Commonwealth students the opportunity to become part of a Commonwealth family, whose values are decency, respect for others, understanding, tolerance, integrity and partnership. 

One of our key priorities is to provide a vibrant student house for young Commonwealth students to live in when attending a university or college in London, to make lifelong friends and to learn from each other in a safe and secure environment. The Victoria League Student House is an affordable 'home away from home' whilst studying in London.

About the Role

As General Manager, you will play a central role in leading and developing the work of The Victoria League for Commonwealth Friendship, raising its profile and ensuring its long-term sustainability. You will oversee the overall management of the charity, alongside the effective operation of the Victoria League Student House.

This is a broad and hands-on leadership position, combining strategic development with day-to-day operational oversight. You will drive key fundraising initiatives and business development opportunities, as well as support the House Manager and their team, and the Membership and Administration Officer.

Key Responsibilities

• Lead the development and growth of the charity
• Drive fundraising and build partnerships
• Oversee the day-to-day operations of the Student House
• Support and manage staff
• Ensure effective financial management and governance
• Promote the charity through events, communications, and stakeholder engagement
• Oversee property management and health and safety for the Student House.

Private accommodation at Student House may be available for a reduced salary and on call duties. 

Please see attached the full Job Description and Person Specification.

The Youth Endowment Fund

Head of Digital Communications

Reports to: Director of External Affairs and Youth Understanding

Salary: £67,800

Location:  Central London or Hybrid*(see below)

Contract: 2-year fixed term contract

Closing date for applications: 12pm, Tuesday 7th April 2026

Interview dates: Week commencing 20th April 2026

About the Youth Endowment Fund (YEF)

All of us will experience violence at some point in our lives. For many children, it is a daily reality. Each year, tens of children are killed, hundreds are hospitalised, 1 in 5 teenage children are victims and the majority admit to feeling afraid of violence. It scares them when they travel home from school, prevents them from going out and makes the most vulnerable feel like they don’t matter. It is taking lives, traumatising families and dividing communities. It robs potential, progress and hope. 

But it doesn’t have to be this way. 

The Youth Endowment Fund believes that no child should be affected by violence. We research violence to understand it; we find, fund and test what works to prevent it; and we are building a movement to end it.

Communications at YEF

The Communications team, within the External Affairs and Youth Understanding directorate, is a critical arm of the organisation. We can only reduce violence if people hear about what works and put it into practice. Change is hard and it only happens if people trust where it comes from and want to engage with what we are communicating. We can only make change at scale if we’re smart about using digital tools to reach a growing, diverse audience across society.

We need professionals working across our sectors — youth-workers, police officers, social workers, policymakers, headteachers, and more — to find out about and be part of our movement. To do this, we must communicate with humility, authenticity and clarity.

We need politicians, commissioners and funders to follow our guidance and use our products. To do this, we must secure a seat at the table, communicate with intellectual rigour and persuade using the evidence.

We also need to connect with wider society, helping anyone who cares about making Britain safer for the next generation to understand what we do, what works and how they can support our cause. To do this, our brand must be accessible and inspiring, leveraging robust research alongside human storytelling.

As the Head of Digital Communications, you will be essential to achieving our mission. You will join the YEF at an exciting time. We are entering a crucial phase of increasing our policy influence at the top of government, changing things for the better across our sectors — education, youth justice, youth sector, children’s services, policing, health — and mobilising a movement to keep children and young people safe.

Your job is to make sure that the right people are drawn to our website and our digital communications, that they discover and engage with our content — from quoting our data, to using our Toolkit and evidence, to following practical recommendations in our guidance, to watching videos about the latest trends and conversations in violence prevention  — and trust what we have to say.

You will support the Director of External Affairs and Youth Understanding to plan, build and execute a digital campaign to make all of this happen. You will help to lead the Communications team to hold the attention of our priority audiences and making them act.

Key Responsibilities

• The core of your job is to ensure that YEF's audience grows rapidly and strategically in size, that people working in our sectors gain awareness and confidence in our brand and that decision-makers engage with our work via our digital channels: our website, social media, newsletters, search, long- and short-form videos and the Safe podcast.
   
• You will further develop YEF’s existing digital marketing strategy into a national campaign across 2026-2029 for mobilising the evidence to prevent violence affecting children and young people.
   
• You will provide leadership to YEF generally and the Communications team specifically - managing the Senior Digital Marketing Manager and Digital Marketing and Communications Officer – to develop internal collaboration for boosting organisation-wide digital activity, such as call-to-actions via social media and video content.
   
• You will execute a strategy for moving to a more segmented, sector-specific communication strategy that engages each audience (whether teachers, youth workers, police officers etc.) to use of YEF’s products whether our Toolkit, our Guidance on what works and self-assessment tools for each sector.
   
• To commission and develop compelling, eye-catching video content that authentically showcases case studies of our work, drives our audiences towards our channels and products and significantly boosts widespread engagement — views, likes, comments and shares — online.
   
• To help secure and convert high-profile digital communications opportunities for the team in representing YEF’s work, including podcast and video placements.
   
• To develop and leverage relevant agency relationships, and use data analytics, to optimise our SEO positioning for online searches related to youth violence, advise on investment in paid advertising to drive traffic to our website and products, and generally boost our digital engagement.

About You

You are this sort of person:

• You communicate complex ideas clearly. Whether speaking or writing, you break down complicated concepts in ways that make sense to different audiences – without oversimplifying. You bring clarity where others bring jargon.
   
• You get things done. You’re organised, delivery-focused, and produce high-quality work, even under pressure. You work independently and to a high standard.
   
• You are skilled at designing and delivering digital comms and audience journeys for different segments of an organisation’s audience. You know how to build up a clear picture of audience members, develop their customer journey and turn them from unaware to aware, to a user and then an advocate.
   
• You think big and adapt fast. You’re a strategic thinker who can see the big picture without losing sight of the detail. You’re logical, creative, and open to challenge – always testing and refining your ideas.
   
• You care about the detail. You like getting a system working well, planning a campaign and getting the detail right, organizing who is doing what and seeing it all happen.
   
• You pay attention to what is happening in the world. You’re plugged into current affairs, technological trends and media conversations, particularly when it comes to British society.
   
• You are committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, backgrounds and values.

You have:

• A track record of driving digital communications to hundreds of thousands of people at a regional or national scale. You have led, planned and executed campaigns that bring about measurable outcomes online and practical change in the real world.
   
• Experience working with a mission-driven charity, organisation or business. You care about using your extensive digital skills to drive the work of an organisation striving to achieve social change.
   
• Experience within a leadership or management position. You have led people to drive bold, transformative communications for an organisation, company or business.
   
• Expertise in using technical tools and data analytics to target audiences online. You know how to segment and target digital audiences, transform SEO performance, develop high quality websites, increase newsletter engagement and bring new technical tools to solve problems.
   
• You have experience of commissioning creative partners - like consultants, videographers and designers - to produce compelling digital outputs and developing narrative-led content about urgent social issues that draws people in.
   
• A track record of producing video – such as case studies, explainers or podcasts - to increase positive regard, brand awareness and audience engagement on LinkedIn, Instagram Reels, YouTube, TikTok and X.

You may have the following, but they are not necessary:

• A qualification in digital marketing.
• Past experience of using Salesforce for marketing campaigns.
• Experience of working in or close to one or more of our priority sectors: education, youth justice, youth sector, children’s services, policing and health.
• Knowledge of using Artificial Intelligence to ethically and effectively boost digital performance at an organisation

While it’s not a criteria, we are especially interested to hear from applicants who have lived experience of youth violence.

It’s important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.

All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well.

This position will require a DBS check to be performed, but a record is not a block to performing this role.

Hybrid Working Details 

The office is based in Central London, but you don’t have to be. Those living in London and within the 32 London Boroughs are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month. As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at the interview stage. 

To Apply 

To apply, please send a CV and a cover letter answering the specific questions below, along with the completed monitoring form, by clicking the "Apply for this" button by 12pm, Tuesday 7th April 2026.

Application Questions  

• Why are you drawn to work at the Youth Endowment Fund and why do you care about our mission? (400 words max)
• Tell us about your experience of leading a digital communications team? (400 words max)
• Tell us about your experience of creating and implementing a digital strategy within an organisation to engage a large audience. Please be clear about how you measured your success? (400 words max)

Interview Process

Shortlisted candidates will be sent a technical task to complete before the interview. Interviews will take place from the week commencing 20th April 2026

PLEASE NOTE: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK. 

Benefits Include

• £1,000 professional development budget annually
• 28 days holiday plus Bank Holidays
• Employee Assistance Programme – 24hr phone line for free confidential support
• Volunteering days - 4 half days per year
• Death in service - 4 times annual salary
• Flexible hours. Core office hours 10am – 4pm
• Financial support including travel and hardship loans
• Employer contributed pension of 5%.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful, and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Some IT roles ask you to keep things running. This one asks you to help build something worth running.

If you’re an experienced IT generalist, or you’ve honed your skills in a managed service provider environment, then you’ll understand the pace, the pressure and the constant context-switching. You’ll also know the satisfaction of solving real problems and making systems work better.

This role offers something more, a chance to go deeper, take ownership and help build something lasting in a place where your expertise is truly valued.

We’re Church Mission Society, a Christian charity with a rich history and an energising future. You’ll be joining us at a pivotal moment: beginning a major transition evolving our on-premise infrastructure and systems into modern cloud services. The person joining us will be at the heart of that journey, helping shape what comes next.

• Permanent, full-time post, 35 hours per week

• Hybrid working – approximately two days a week at CMS House, Oxford

• Salary of £38,250 a year and a generous pension contribution of up to 10 per cent employer contribution on annual salary

• CMS offers 36 days of annual leave pro rata (including bank holidays) as well as enhanced paid sickness, maternity, paternity and adoption leave

• CMS supports the mental wellbeing of its employees and offers a generous rewards and wellbeing package, including:

o access to 24/7 employee assistance programme with qualified counsellors

o regular wellbeing coffee mornings

o support on menopause for women

o up to three volunteer days a year

o up to three family emergency leave days a year

o retreats and resources for prayer life

We welcome applications from everyone. We encourage applications from women and/or individuals from minority groups as they are currently underrepresented within our organisation at this level. All appointments are made on merit of skill, experience and potential as laid down in the job description and person specification.

The organisation you’ll be joining

Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS, you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.

There are opportunities to learn, pray and participate in mission (outside of your job remit) through all-staff days, meeting our people in mission and taking part in events, as well as regular opportunities for spiritual reflection, worship and prayer together and an annual retreat day.

A team worth joining

You’ll join a small, high-performing ICT team that takes pride in the unseen work, enabling others to succeed. Widely regarded as one of the most trusted and collaborative functions in the organisation, we're regularly sought out for insight that goes well beyond IT. That trust has been earned through years of quality work and a human approach to the people we serve.

This isn’t a role where you wait to be told what to do. You’ll be trusted to shape the technical detail, champion new capabilities and deliver meaningful change that staff across the organisation will feel every day.

An approachable, friendly and genuinely supportive team, we're quietly proud of what we've built together. We look out for one another, and when things get demanding, we show up as a team. We work hard, we enjoy the work, and across the organisation we're trusted not just to solve technical problems, but to bring thoughtful insight and steady leadership to bigger conversations too.

What your role will involve

Working closely with the head of ICT, you'll help shape the infrastructure that carries CMS forward, by leading migrations, shaping hybrid environments and driving the adoption of modern technologies, while keeping today's systems secure, reliable and performant.

You'll bring real hands-on experience across virtualisation, cloud platforms, networking, cyber security and disaster recovery to work that genuinely matters. And you'll do this in an environment that backs your curiosity, encourages experimentation and trusts you to find the best solution.

You'll also be the person our colleagues turn to as a first-line support partner who delivers a warm, approachable helpdesk experience, and someone who actively empowers staff to get the most from their digital tools through great training and onboarding.

What we're looking for

You're an experienced IT generalist with a broad, practical skillset, and someone who's comfortable holding the full picture of an organisation's technology while diving deep when needed. You may be working in a managed service provider or IT services environment and are ready to channel your expertise into one place, one team and one mission.

It is also a requirement for this post holder to be in sympathy with the aims and values of CMS.

Further details can be found in the job description and person specification available to download on the CMS website.

Our commitment to you

Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.

We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme , which CMS is a member of as part of our commitment to safeguarding.

Closing date

We must get your application by midnight on Sunday 19 April 2026

Interviews are planned to be held on Wednesday 29 April 2026 in CMS House.

To apply

Please send your application form and CV via our website or by post to HR Team, Church Mission Society, Watlington Road, Oxford OX4 6BZ.  CVs will only be considered when sent with a completed application form, which is available to download from our website.

Candidates for all UK roles must already be eligible to work in the UK, with a valid visa and work permit if required.

As a member of the Inter-agency Misconduct Disclosure Scheme, CMS has committed to systematically check with previous employers from the last five years for any ‘SEAH’ (Sexual Exploitation, Abuse or Harassment) issues relating to all potential new hires.

About This Job

This is an exciting role in Army Cadet Headquarters responsible to lead this team of marketeers, media and communication specialists, working in partnership with all levels of the Army Cadets organisation.

We are looking for a marketing professional to:

· Actively maintain high levels of public awareness of the Army Cadets, its aims and activities, in support of the attracting more cadets and suitable adult volunteers to the organisation.

· Demonstrate the value and relevance of the Army Cadets to help retain and extend the current level of financial and other support from Defence, local communities and key stakeholders.

· Deliver effective and timely national external communications through a range of channels to promote the aims and activities of the Army Cadets.

· Drive effective internal communications to members of the Army Cadets to support the planning and delivery of cadet activity.

· Provide support and expert guidance to those delivering external and internal communications at the national, regional and local levels in the Army Cadets.

· Modernise the Army Cadets communications offerings to ensure keep up with consistent updates in the media & marketing space.

Essential Skills

· A recognised qualification or proven success in communications and / or marketing.

· Hands on digital marketing / communications experience

· Experience of PR and communicating with the media to generate positive coverage for the Army Cadets.

· The ability to work effectively as part of a broader team within a complex, multi-site organisation.

· Planning, project management and organisational ability.

· Excellent written and verbal communication skills.

· Demonstrable experience of delivering a wide range of media and comms materials to a high standard.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our Aldershot office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a CV and Cover letter that details how you meet the requirements of the job description by 2359hrs by Sunday 26th April 2026.

Interviews will be held in person during the week commencing Monday 4th May 2026.

While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo a Disclosure and Barring Service check, Right to Work check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Please be advised that this position may close earlier than the stated deadline if a sufficient number of high-quality applications are received. To ensure your application is considered, we strongly recommend submitting it as soon as possible. Candidates will be notified of the next stage in the recruitment process if they are shortlisted.

We are a national charity that matches people who need free legal help with barristers who are willing to donate their time and expertise for those who cannot obtain legal aid and cannot afford to pay. We believe that fair and equal access to justice is the foundation of our society, and the quality of your legal representation shouldn’t depend on the depth of your pockets, but the merits of your case.

We are the only pro bono charity to provide access to legal assistance in all areas of law, in all courts and tribunals across England and Wales. We exist because committed barristers care about access to justice for everyone. We have been facilitating free legal help since 1996 and have grown into a thriving organisation, working with almost 4,500 volunteer barristers. Our staff team comprises 23 staff and we have 13 trustees on our Board, which is chaired by Sharif Shivji KC.

Qualifications

Experience of Court processes or a law qualification.

Job description

Management of Casework Function

· Manage the day-to-day delivery of the casework service, ensuring cases are progressed efficiently and to a high standard.

· Directly line-manage the casework team, providing supervision, guidance, and support.

· Lead on induction, training, and ongoing development of caseworkers with the support of the Head of Operations.

· Oversee case allocation and workload management to ensure fair distribution and timely progression of cases.

· Provide advice and support on complex or sensitive cases and assist the team in resolving challenging situations.

Performance and Quality Management

· Oversee the production of casework statistics and reporting.

· Together with the Director of Casework, track and analyse casework metrics to assess performance against agreed casework KPIs to identify areas for improvement.

· Monitor the quality and consistency of casework decisions and outputs.

· Support the Director of Casework in responding to and resolving complaints.

Service Development

· Monitor workflow and identify opportunities to improve systems, processes, and service delivery.

· Support the implementation of new processes, systems, and digital tools as relevant to the Casework function introduced by the Organisation.

· Contribute to the development of best practice and consistent standards across the casework team.

Stakeholder Engagement

· Reporting to the Director of Casework, and working in collaboration with the Engagement Manager, grow Advocate’s  reach through regional expansion strategies

· Support the Casework team to develop and embed streamlined referral pathways with frontline legal advice agencies

· Support the delivery of external stakeholder engagement strategies led by the Director of Casework.

· Maintain relationships with the Bar through casework and relevant events

General

· Undertake any other duties as reasonably requested by the Director of Casework or CEO.

​

PCS is looking for effective and enthusiastic Member Response Team Administrators with experience of working in a busy customer-focused environment. As a Member Response Team Administrator, you will be the main point of contact for PCS members and union representatives seeking advice and guidance.

Our Member Response Team Administrators provide efficient office and administrative support, engaging with members, representatives and colleagues through various communication channels including phone and email, encouraging member retention and supporting the PCS ethos as an organising union.

Salary and Location

• Band 2, Regional, Spine points 41-37
• Regional Salary: £36,646 p.a. rising to £40,901 p.a.
• Based: Birmingham. Hybrid working, a minimum of 2 days per week will be required in the office. (During the induction period we expect staff to be in the office full time.)

Successful candidates for the Member Response Team Administrator will be able to demonstrate:

• Experience of providing information and advice to members or customers enquiries
• Maintaining accurate records and extracting data in a CRM database such as Salesforce
• Efficient administrative support for events and meetings
• Effective written and oral communication skills

The main duties of the Member Response Team Administrator role include:

• Providing timely and sensitive support for our members enquiries through a variety of communication channels
• Maintaining accurate and up to date records in our Salesforce database
• Efficient administrative support for conferences, ballots and other activities

The Member Response Team Administrator role operates on a hybrid working basis, with flexibility to work from home outside of peak periods. Due to key operational and democratic activity, attendance in the office is required daily from February to April each year, with additional in-office periods as needed. Outside of these times, hybrid working arrangements will apply in line with team requirements.

Closing date: at 12 midday on 14 April 2026

Applications must be received by the closing date and time specified.

Interviews will be held in person at PCS Birmingham: Thursday 7 May 2026

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: MEMBER RESPONSE TEAM ADMINISTRATOR

Ref: 0526

Grade: Band 2, Region

Salary:

Spine points 41 - 37

Starting salary £36,646 p.a. rising to £40,901 p.a.

Location: PCS Birmingham

Purpose of the job:

As part of the support team, to assist in building union strength and health by providing office and administrative support to specialist and operational staff, in line with the PCS ethos as an organising union.

Responsible to: Member Response Team Leader

Responsible for: Not applicable

Contacts

External:

PCS Union Representatives, Members, Employer and Government Departments, Employees of other trade unions, Suppliers, Legal and other advisors, Media, other external contacts

Internal:

PCS staff and officials, Bargaining, Organising, Campaigning, Balloting, Finance and other internal departments

Main duties and responsibilities

1. Member Support

• Engage with members, representatives and colleagues through various communication channels including phone and email
• Provide a willingness to adapt to new channels coming onboard and new technologies
• Conduct research to provide information and have a good level of knowledge to support our members
• Signposting on the range of membership benefits PCS offers
• Process and assess benefit claims in line with policy
• Support members to access assistance from local reps within the PCS activist structure
• Liaise with lay officials and colleagues to identify and take ownership of resolving any issues within the local bargaining areas
• Support PCSs goal of member retention
• Ensure cases allocated via CRM, and cloud-based calls are worked effectively and efficiently
• Work with the Team Leader to resolve and escalate members queries via the case management system

2. Telephony Support

• Use cloud-based telephony service for inbound and outbound calls
• Provide prompt and accurate call back advisory role
• Provide a rapid response service to enquires from PCS representatives and members

3. Maintain CRM database

• Use Salesforce based CRM to create and amend membership records
• Ensure information security and Data Protection by maintaining good practice for GDPR/DPA compliance
• Update payment records of members in a timely fashion. Identify and address any issues which may arise with external payroll teams
• Update, maintain and restructure activists, branch, group and employer information
• Support members, lay officials and colleagues to access digital channels to promote self-service maintenance of the database
• Ensure all union policies are adhered to, with particular reference to subscription policy

4. Office Support

• Full range of clerical and office administrative support
• Use Microsoft Office suite including Word, Excel, Outlook, SharePoint, email, internet and intranet to carry out day to day duties
• Arrange for and distribute newsletters, circulars, etc
• Send, receive and deal with correspondence and electronic mail
• Set up and maintain computerised databases, spreadsheets, etc
• Maintain efficient filing systems (shared and individual), both paper-based and electronic
• Undertake routine day to day tasks
• Actively manage the Support Services mailboxes

5. Meetings, Conference, Election, Ballot and Events Arrangements

• Draft agendas and supporting documents, prepare materials, collate and distribute for meetings, conferences, events and training courses according to relevant timetables
• Attend meetings, conferences, etc and produce accurate records in a timely manner
• Follow up action points where appropriate
• Liaise with operational staff, specialists and elected representatives on diaries
• Arrange meetings and book rooms, refreshments, travel arrangements and accommodation where appropriate
• Liaise with external organisations to secure information, materials, and to confirm attendance of speakers, etc
• Deal with expenses claim forms and other costs arising from meetings, and conferences where appropriate
• Ensure all accessibility and equal opportunities matters are established and are met
• Assist with the administration of group events including conferences and elections
• Assist with the administration of national and group ballots, elections in line with legal, rule and policy requirements
• Ensure that the Unions systems and procedures are protected against electoral and balloting malpractice or unfairness

6. Teamwork

• Provide feedback on improvements required to CRM systems to aid the development of new technologies and working methods within the department
• Maintain confidentiality of sensitive issues at all times
• Provide assistance to members of the team through support, guidance and training
• Attend and participate in team meetings
• Draft/update information required for the team

7. General

• At all times implement and promote the PCSs Equal Opportunities Policy and adhering to the PCS Values
• Take due and reasonable care of self and others in respect of Health & Safety at Work
• Participate in appraisal, training and development systems
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Act in a manner that enhances the work of PCS and its overall public image
• Such other duties that may reasonably be required and which are within the level of the responsibility of this post
• Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required
• Willing to work outside normal office hours and location subject to personal circumstances, and advance notice

Person Specification: MEMBER RESPONSE TEAM ADMINISTRATOR

Ref: 0526

Date: March 2026

Location: PCS Birmingham

ESSENTIAL FACTORS

EXPERIENCE

• Working in a member or customer-focused role providing information and advice in writing and over the telephone
• Maintaining and updating accurate database records
• Organising events/meetings internally and externally

TRAINING

(including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to participation in appraisal and development review process
• Commitment to undertake job-related training

KNOWLEDGE

• Preferred knowledge of Salesforce
• Impact and use of digital and IT applications, including Word, Excel, Outlook, SharePoint, email, internet and intranet
• Knowledge and understanding of trade unions and work of the public sector

SKILLS

• Ability to organise and prioritise multiple tasks to meet deadlines and agreed service levels
• Ability to extract, manipulate and handle numerical and categorical data
• Communicate effectively orally and in writing
• Ability to handle sensitive situations effectively
• Ability to handle confidential information

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

We are World Horse Welfare. For almost 100 years, we’ve been inspiring people to put the horse at the centre of how we think, act and care for them – in the UK and across the globe. We’ll always be there, committed to improving welfare, whatever it takes. Because every horse matters.

We are looking for a creative, enthusiastic and dynamic fundraiser to join our ambitious Individual Giving team as World Horse Welfare approaches its centenary anniversary. Operating across multiple, dynamic income streams and both offline and online channels, this is a chance to join a high performing team and become a key player who will help fuel our revenue generating efforts.

Key Responsibilities:

• Deliver multi‑channel fundraising campaigns from concept to evaluation.
• Create engaging supporter communications and sourcing compelling content across the charity.
• Use data insights to monitor campaign performance to guide future activity.
• Support income generation through effective online shop management.
• Help prepare for and attend events as an engaged and informed representative of the charity.
• Work collaboratively with teams and external suppliers to ensure timely, cost‑effective, supporter‑centred delivery.

About you:
This is a role for someone who thrives on variety, is confident across multiple digital platforms and brings creativity and assurance to managing projects. You’ll be a team player who is trusted to contribute and learn quickly, and you’ll have a proven ability to grow income and deliver successful campaigns. With strong copywriting skills grounded in SEO best practice, you’ll use data to guide decisions, analyse trends and leverage social media to support fundraising. You may be required to attend events around the UK, so the ability to travel occasionally is necessary.

What we offer:

• Generous pension scheme and cash health plan.
• Paid employee sickness absence scheme and compassionate leave.
• Death in service benefit of 4x annual salary.
• Minimum of 31 days holiday pro rata (including bank holidays and a Christmas shutdown).

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant for any of our vacancies will be expected to share these values.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications for all of our vacancies from under-represented groups, particularly ethnically diverse communities, LGBTQ+, and people with disabilities.

Closing date: Sunday 12th of April 2026

£42,479 - £49,976 (dependent on experience)

Hybrid (Poole) or Home Based

Ref: 20668

About us

At the RNLI, our mission is simple but powerful: to save lives at sea. Every role plays its part in making that happen — including this one. If you’re passionate about creating meaningful partnerships and using digital channels for good, this could be your next step.

About the role

As our Influencer Manager, you’ll lead the way in helping us reach new audiences through trusted, authentic voices. You’ll work with teams across the RNLI to deliver campaigns that inspire support, encourage safe behaviour around the coast and inland waters, and shine a light on the work of our crews and lifeguards.

From spotting the right influencers for a campaign, to shaping creative briefs, managing relationships, and protecting our reputation — you’ll play a key role in making sure our messages are clear, engaging, and aligned with our values.

What you’ll be doing

• Delivering our influencer strategy and finding new opportunities to share the RNLI’s story.
• Building strong, authentic relationships with influencers and content creators who align with our purpose.
• Creating clear briefs with compelling messages and ensuring that content reflects both the RNLI brand and each creator’s individual voice.
• Managing contracts, budgets, usage rights and deliverables to ensure value for money.
• Keeping a close eye on risks and working with colleagues to manage any issues quickly and responsibly.
• Acting as a subject matter expert on compliance, safeguarding and regulatory standards.
• Coaching and supporting teams across the RNLI to help build confidence in influencer activity.
• Setting clear KPIs, analysing campaign results and reporting on the difference your work makes.
• Contributing to the out‑of‑hours social media rota and supporting wider digital activity when needed.

About you

You’ll thrive in this role if you’re someone who:

• Understands how to create meaningful partnerships with influencers.
• Is confident negotiating and managing relationships with agencies and talent.
• Can balance creativity with responsibility, safeguarding and brand protection.
• Uses insight and data to inform decisions and demonstrate impact.
• Works well with others and can bring people along with new ideas.
• Believes in the power of digital communication to keep people safe around the water.

Why join us?

You’ll be part of a charity with a clear purpose and a proud heritage. You’ll work alongside dedicated colleagues and volunteers, all committed to making a lifesaving difference.

In return, we offer:

• A supportive and inclusive working culture.
• Opportunities for learning and development.
• The chance to use your digital expertise to genuinely save lives.

For more information and to apply, please visit our jobs page.

Closing date: 5 April 2026.

Interview date: w/c 20 April 2026.

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

About us

Refugee and Migrant Justice (RMJ) is one of the UK’s largest charities providing immigration and asylum advice, dedicated to supporting refugees, asylum seekers, and vulnerable migrants to access justice and rebuild their lives.

As an IAA Level 3 accredited organisation, we represent clients at every stage of the immigration and asylum process, including appeals up to the Upper Tribunal of the Immigration and Asylum Chamber. Our work also extends beyond legal advice: we support individuals facing destitution to access housing, financial assistance, and other essential services to which they are entitled.

At RMJ, we are not only committed to delivering high-quality legal support—we are also working to change the system. Our team actively campaigns for a fairer and more humane immigration system. This means our caseworkers have opportunities to contribute to strategic litigation, policy engagement, and wider advocacy work that drives meaningful change.

We are proud to have recently been recognised as a Great Place to Work, reflecting our commitment to building a positive, inclusive, and supportive workplace where our staff can thrive while making a real difference.

We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of UK immigration policy and/or of rough sleeping. This includes individuals with direct experience or experience gained through supporting family members with the challenges posed by immigration and asylum practices- those who have been or could have been clients of RMJ.

We guarantee an interview to refugees, stateless people and others with lived experience of forced migration, as long as they meet at least 50% of the essential criteria.

Role Overview:

This is a new and pivotal role at RMJ, created to build our individual giving programme from the ground up. You’ll take a small but committed base of supporter donors and grow it into a thriving, sustainable income stream. If you enjoy working in a small, collaborative team within a fast-moving organisation that’s ready to scale its impact, this role offers the chance to shape something truly meaningful.

As our Individual Giving Fundraiser, you will lead on digital and direct marketing appeals, engagement campaigns, and supporter journeys that inspire people to take action  - whether that’s making a gift, leaving a legacy, taking on a fundraising challenge, or becoming a long-term advocate for our work.

We’re looking for someone with at least three years’ fundraising experience within a campaigning organisation, charity, membership body, or political party. You’ll bring the creativity and drive needed to start a programme almost from scratch, alongside practical experience delivering fundraising across both digital and print channels. You’ll know how to engage different audiences, motivate them to give, and build strong relationships over time.

You’ll also be someone who loves working with data - using it to understand donor behaviour, analyse performance, spot trends, and make smart, evidence-based decisions. By combining data, strong storytelling, and supporter insight, you’ll help us deepen donor engagement and increase income to fuel RMJ’s mission.

For further information and application process, please refer to the job description.

THE ROLE

Job Title: Head of CRM

Reports To: Chief Executive

Location: Remote and hybrid working (occasional travel to SportsAid Head Office)

Salary: £60,000 per annum FTE; pro-rated to £36,000 per annum for 3 days/week

Contract: Permanent; part-time

Hours of work: Part-time position, approx. 21 working hours a week (3 days per week), some evening work may be required from time to time, reasonable flexible work options are available.

CONTEXT & PURPOSE OF ROLE

SportsAid is currently implementing Salesforce Nonprofit Cloud as our new organisation-wide CRM platform to strengthen engagement with athletes and their parents/care-givers, supporters and funders, partners, alumni, volunteers and other key stakeholders.  The Head of CRM will provide strategic and operational leadership for the charity’s CRM function.  

Initially the focus of the role will be to realise the value of the implementation, including adoption, embedding ways of working and processes across teams, improving data quality, refining reporting, ensuring good system governance and optimising organisation-wide usage. 

Longer term, the role will develop and lead a CRM roadmap, identifying priorities and enhancements for future development and planning the strategic evolution of our new CRM ecosystem and long-term sustainability of our Salesforce Nonprofit Cloud platform.

You will lead organisational change, embed best practice CRM processes, ensure high-quality data governance and maximise the value of CRM insights to support fundraising, programme delivery, marketing, partnerships and impact reporting.

BACKGROUND

Founded in 1976, SportsAid is a national charity that provides recognition and financial help to emerging young talented sports people – the next generation of British sporting heroes and heroines – often at a crucial time in their personal and sporting development. 

SportsAid’s Mission is to champion and support the next generation of athletes to fulfil their potential in sport and life.

We put athletes first.  We champion fairness and inclusion.  We work together.  We are ambitious and accountable. 

We bring together partners, supporters and alumni to provide financial help, trusted guidance and belief – particularly at the moments when staying in sport becomes hardest.  For decades, we have been side by side with Britain’s greatest emerging sporting talent, from Mo Farah to Jessica Ennis-Hill to Ade Adepitan, Paula Radcliffe and so many others to give them vital support before they became Olympian and Paralympian stars. 

SportsAid manages and delivers several programmes of support including SportsAid Athlete Awards, the Talented Athlete Support Scheme (TASS), the Diploma in Sporting Excellence (DiSE) and Backing The Best.

KEY RESPONSIBILITIES

 CRM Strategy & Leadership

• Champion CRM adoption across all function areas.
• Serve as the internal subject matter expert on CRM best practice.
• Lead continuous improvement and optimisation of the platform.
• Develop and deliver a multi-year CRM roadmap aligned to organisational strategy.
• Act as Product Owner for Salesforce Nonprofit Cloud.

 Salesforce Nonprofit Cloud Implementation & Optimisation

• Lead final configuration, rollout and optimisation of:

• • Constituent management
  • Fundraising and donation management
  • Grants management
  • Beneficiary engagement
  • Programme and impact tracking

• Configure and manage:

• • Custom objects, fields, page layouts, record types
  • Validation rules and automation
  • Reports and dashboards
  • Permission sets and role hierarchy

• Oversee integrations (eg website forms, email marketing platforms, finance systems, payment gateways).
• Manage sandbox environments, release cycles and change control.
• Liaise with external Salesforce implementation partners where required.

 Data Governance & Compliance

• Develop and enforce data governance policies and procedures.
• Ensure compliance with:

• • UK GDPR
  • Fundraising Regulator guidance
  • Charity Commission reporting requirements

• Maintain data integrity, security and role-based access controls.
• Implement duplicate management, data cleansing and quality assurance processes.
• Develop data retention and archival policies.

 Reporting, Insight & Impact Measurement

• Develop organisation-wide reporting frameworks.
• Build dashboards to support:

• • Fundraising performance
  • Beneficiary progression
  • Partner engagement
  • Impact reporting

• Ensure reliable KPI tracking aligned to Board reporting requirements.
• Support data-driven decision making at SMT and Board level.

 User Adoption & Training

• Develop and deliver a CRM training strategy for all staff.
• Create user guides, process documentation and onboarding materials.
• Provide ongoing support and troubleshooting.
• Establish and support CRM ‘champions’ (super-users) across function teams.
• Monitor adoption metrics and address any resistance to change.

 Supplier & Stakeholder Management

• Manage relationships with Salesforce partners and third-party vendors.
• Oversee licence management and budget control.
• Contribute to digital transformation projects across the charity.

ESSENTIAL SKILLS & EXPERIENCE

 Experience

• Substantial experience of a similar role within a UK charity (essential).
• Experience with:

• • Marketing Cloud Account Engagement (Pardot)
  • Experience Cloud
  • Payment integrations (eg Stripe, FinDock)
  • Grants management workflows

• Experience managing small CRM or data teams.
• Understanding of impact measurement frameworks in sport or social change.

Salesforce & Technical Expertise

• Significant experience administering Salesforce Nonprofit Cloud (or NPSP).
• Salesforce Administrator certification (ADM-201); ideally Salesforce Advanced Administrator certification.
• Strong understanding of:

• • Data model architecture
  • Schema design and object relationships
  • Flow automation (Salesforce Flow)
  • Validation rules and approval processes
  • Reports and dashboard development

• Familiarity with managing integrations using APIs, middleware or tools such as:

• • REST/SOAP APIs, Zapier or similar
  • Marketing automation integrations

• Experience in implementing and managing Salesforce Applications.
• Experience managing CRM data migrations.
• Understanding of role hierarchy, profiles and permission sets.

 CRM Leadership Experience (ideally involving Salesforce)

• Proven experience leading CRM implementation or major system transformation.
• Experience developing CRM strategies in a UK charity, membership or sport organisation.
• Experience driving organisational adoption and behavioural change.
• Demonstrable success improving CRM data quality and insight capability.

 Data & Governance

• Strong understanding of:

• • UK GDPR and data protection principles
  • Data governance frameworks
  • Information security best practice

• Experience implementing data quality monitoring processes.

Project & Change Management

• Experience managing system rollouts and phased releases.
• Familiarity with Agile or iterative delivery approaches.
• Strong stakeholder engagement skills across technical and non-technical audiences.
• Ability to translate operational needs into technical CRM solutions.

 Communication & Leadership

• Excellent written and verbal communication skills.
• Ability to influence senior leaders and Board members.
• Strong facilitation and training capability.
• Collaborative, solutions-focused and pragmatic approach.

 Personal Attributes

• Strategic thinker with strong operational delivery capability.
• Highly organised with attention to detail.
• Comfortable working in a growing and evolving organisation; happy to be ‘hands on’.
• Passionate about the power of sport to change lives.
• Committed to inclusion, diversity and safeguarding principles.

WHAT WE OFFER

• The opportunity to lead SportsAid’s digital transformation to ensure the charity is enabled to make a lasting impact on the lives of young athletes and their families.

• A collaborative, supportive working environment where your ideas and contributions are valued.

• Professional development opportunities to enhance your skills and grow within the role.

• Flexible working: reasonable flexible, remote and hybrid working options are available.

• Salary: a FTE salary of £60,000 per annum; pro-rated to £36,000 for 3 days/week.

• Pension: SportsAid makes a contribution of 3%, and the employee makes a minimum contribution of 5%.

• Healthcare: membership of the SportsAid private health insurance scheme is available for the employee with premiums paid by SportsAid.

• Cycle to Work Scheme: available to all staff. 

• Death in Service Benefit: inclusion in company scheme. 

• Season ticket loan: an interest free loan is available to all staff.

• Holidays: 25 days per year, plus Bank Holidays, increasing by 1 day for each year of service, up to 30 days (pro-rated for part-time roles). 

APPLICATION PROCESS

Please apply with your CV and a one page cover note on how you meet the essential criteria – the application deadline is by 5pm on Friday 17th April 2026.

On receipt of your application, you will be sent a confidential equal opportunities form, which all applicants will be asked to complete.  Shortlisted applicants will be notified by Wednesday 22nd April 2026 to have a preliminary online conversation with the recruiting panel (including the Chief Executive and the database implementation consultant).

Interviews will be held in person on Thursday 30th April 2026 at the SportsAid office in London.

SportsAid recognises that certain sections of the community have been affected by structural inequities and may be denied the opportunity to participate equally and fully in sport at all levels. SportsAid as an organisation believes our role is to remove the barriers that our most under-served, at risk and minoritised groups of young people experience when trying to access sport and physical activities.

SportsAid therefore positively welcomes, and seeks to achieve, diversity in our workforce and that all job applicants, volunteers and employees receive equal and fair treatment. We positively encourage applications from all candidates regardless of age, race, ethnicity, gender, disability, marriage and civil partnership status, gender identity, background, religion, faith, sexual orientation, maternity status, pregnancy, belief or nationality.

NOTES:

The SportsAid office is in London, but this role can be based remotely.

As the role may involve indirect, online contact with young people, the appointee will be required to undergo an enhanced DBS check in relation to the post.