Digital support officer jobs

We are looking for a Communications and Marketing Manager to drive Family Fund’s communications and marketing team, including strategic and operational activity.

Salary: £36,399 - £38,760 per year

Contract: Permanent

Hours: Full time, 35 hours per week

Location: Hybrid - working from home with weekly visits to our offices in York

Closing date: 29 June 2025

Interviews: Week commencing 7 July

This is an exciting and rewarding opportunity for the right person- to drive our communications and marketing work and directly benefit families raising a disabled or seriously ill child.

The role

As Communications and Marketing Manager, you will work closely with the Head of Group Communications and Marketing to lead Family Fund’s communications and marketing function and team.

You’ll drive high performing strategies and campaigns, work with high profile supporters and lead successful brand channels, content and evaluations that make an impact every day. In this role you’ll drive our brand profile and awareness and ensure that all communications and marketing activities are integrated, inclusive, coherent and engaging, to drive our organisational strategy and objectives.

The person we’re looking for

About you

We’re looking for someone who is passionate and committed, to lead our dynamic communications and marketing team. You’ll need to be a brilliant writer and editor, be able to devise and deliver engaging, high impact content and campaigns that gain cut through for our brand with target audiences. You must be able to do this in line with our mission, vision and values. You’ll be comfortable briefing senior staff for media interviews, leading photography and videography shoots, managing a multitude of-channels, and coaching and developing a team.

We’re seeking someone who is results-driven, creative and innovative with a solid track record in increasing engagement across diverse channels, with segmented audiences.

What you’ll bring

• Proven experience in a communications and marketing role, with success in driving brand profile.
• Essential experience in managing a team and budget, with a hands-on, proactive approach.
• Excellent writing skills and an eye for close detail, with an ability to tailor impactful content for different audiences.
• Demonstrated success in planning and executing both digital and offline campaigns, with experience in data segmentation and audience targeting.
• Excellent stakeholder engagement skills, with an ability to collaborate effectively and bring fresh, innovative ideas to the table.

If you’re ready to bring your skills to a meaningful cause and drive communications and marketing results which make a tangible difference, we’d love to hear from you!

What we offer

Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.

We are a values-based organisation, and we aim to show our values in all that we do. Read our staff stories on our website and see how our staff display our values every day.

We commit to inclusion, equity and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Leader. We will invite to interview all disabled applicants who meet the requirements for the role. If you are disabled and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant, and we welcome applications from the Armed Forces Community.

How to apply

Please complete the online application and submit your CV and a covering letter telling us how you meet the requirements for this role. Your cover letter should be no more than two pages long.

For more information, please read and download the job description available on our website.

The successful candidate must complete pre-employment checks that meet the Baseline Personnel Security Standard. This includes a requirement to undergo a basic level DBS criminal record check, right to work check and employment history verification.

Carers are at the heart of everything we do. That's because unpaid carers are the people holding their communities together. Caring can be rewarding, but far too many carers are facing tough life challenges that can make it hard to keep on going. It could be money worries because they've had to give up work or the sheer exhaustion that can come from caring. Carers, of all ages, including young carers, need much more support. And that's why we're on their side, fighting for the recognition they deserve and delivering the services they need most.

We do this by partnering with our UK-wide network of local organisations, who collectively reached over one million carers last year.  We work with our network to deliver the best possible support for carers - both nationally and locally. At a national level we raise funds, influence governments and campaign for change. Then we turn this into what carers really need: small grants, up-to-date information and practical support.

Our ideal candidate:

• Proven experience in project management using Agile and Waterfall approaches, particularly in CRM implementation or similar digital transformation projects.
• Strong understanding of Dynamics / Salesforce CRM systems and their application in a non-profit or charity context.
• Excellent organizational and time management skills, with the ability to manage multiple priorities.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.

If this sounds like you, download the attached recruitment pack to find out more about the role. 

Position: Programme Officer

Reporting to: Senior Programme Manager

Location: Sidcup, Greater London, and hybrid working of 1 day in the office and 4 days remote (subject to change)

Contract Type: Permanent and full-time

Starting Salary: £28,000 – £32,000 gross per annum (based on experience) plus benefits

Interested in supporting projects that make a difference to the lives of others? This is an exciting opportunity for a person to grow and develop within a challenging but fulfilling sector. The Programme Officer will work closely with both the project teams and the wider organisation to support the effective management and delivery of projects across from our London office.

Purpose

The Programme Officer will be responsible for supporting the effective implementation of project delivery activities across our portfolio, predominantly in Africa, Europe, Central Asia, and the Middle East. The post holder will support project delivery, ensuring quality expectations (internal and client), delivering within the scope and budgeted resources of projects, and in line with project timelines. They will work closely with other members of the programme delivery team, our technical team, delivery partners, and consultants to ensure projects maximise their positive impact and will also support the Senior Programme Manager to disseminate good management practice across the organisation, and advise on delivery approaches. 

Main Responsibilities

The responsibilities of the Programme Officer include the following:

1. Project Support

• Provide support to Programme Managers in the delivery of projects, ensuring projects are delivered on time, within budget and scope and comply with client contracts
• Take on the project management of assigned select projects within a determined budget/complexity threshold, ensuring that they are delivered to time and quality
• Set-up and monitor project workplans, including change requests ensuring that approvals are formally recorded and filed
• Manage day-to-day relationships with delivery partners and internal team(s) and build a solid understanding of delivery needs and timelines across projects
• Monitor and support timely client and consultant billing and invoices attached to delivery
• Support onboarding of consultants for new projects, including due diligence checks and contract preparation based on set templates
• Ensure project management software and tools are accurate and kept up to date for allocated projects
• Provide timely responses to client queries and alert the Senior Project Manager of any potential risks
• Lead duty of care and travel planning for staff and consultants, working alongside administrative officers
• Liaise closely with technical colleagues and Project Managers on project support needs.

2. Project Financial Management

• Monitor project budget performance, capturing variances and liaising with the Finance Team and Senior Programme Manager
• Monitor and support the processing of consultants’ expenses/fees against contracts and client invoices against contracts.
• Make recommendations to ensure financial outcomes are met with respect to time, quality and cost, and provide early warning of project overspend
• Prepare internal project update reporting including finances and resourcing using required management tools.

3. Organisational Support and Business Development

• Provide support in strengthening policies, procedures, and management tools for Development Pathways
• Coordinate with wider project teams to ensure technical capacity is well planned across Development Pathways’ portfolio of projects
• Signpost colleagues to relevant project management tools and processes, when required
• Support project closure processes as required, capturing and sharing lessons internally
• Provide ad hoc input to evolving organisational requirements as directed by senior members
• Assist with the identification and monitoring of business opportunities in donor markets, as requested
• Update SharePoint and ensure project data sheets are developed and up to date to facilitate bids for tenders
• Collate and share project information to support the Business Development and Communications department.

Skills, Knowledge and Behaviours

The Programme Officer will require the following combination of applied skills, knowledge, and behaviours to successfully contribute to team goals:

Required:

• An undergraduate degree in an appropriate subject 
• Around 3 years’ experience working on project support or delivery within international development,  research and/or the consultancy sector
• Ability and confidence to work independently and manage their own workflows
• Good communication skills and an ability to build and maintain strong working relationships with a broad range of stakeholders at the individual level and in representation of the organisation 
• Excellent drafting skills
• Ability to understand and effectively analyse and utilise financial information
• Proven ability to resolve problems, anticipate barriers and create practical solutions
• High IT proficiency (Microsoft Office (Word, Excel, SharePoint, etc.)
• Demonstrated attention to detail ensuring quality standards are maintained
• Ability to travel internationally when required.

Advantageous:

• Up to 3 yeaers project management experience
• Proficiency in additional languages
• Commitment to social justice and gender equality.

Reporting Lines:

This post will report to the UK Office Senior Programme Manager.

Terms of Employment and Benefits

Recruitment will be at the junior level and is a permanent and full-time post. Along with basic salary, the successful candidate would receive an attractive package of the following:

• Fulfilling work - working to make a difference to some of the world’s most under-served communities
• Flexible working – Development Pathways offers employees flexible work hours and hybrid working
• Generous time off – recharge with 30-holiday entitlement plus public/bank holidays
• Excellent health and well-being provision – access to the company private health care scheme (after the satisfactory completion of the probationary period), pension scheme, long-term sickness benefits and Employee Assistance Programme
• Group Life Insurance
• Commitment to professional development opportunities – we encourage our staff to participate in professional learning and development
• Provision of a company laptop
• Yearly working at home allowance
• Reward Scheme for involvement in winning bid work.

How to Apply

We invite interested candidates to please apply for the post by including all of the following:

1. A cover letter explaining why you are applying for this position, and how you would meet the selection criteria for the post of Programme Officer
2. A detailed CV (curriculum vitae) specifying your qualifications, education, and relevant work experience
3. All applicants will be required to specify if they have the right to work and live in the UK.

Closing date for this post will be the close of business on the 20th June 2025.

Applications should be submitted by email.

Applications will be reviewed on a rolling basis and we retain the right to close this role without notice. So, if you are interested, please apply early.

Due to the high number of applications expected, unfortunately only short-listed candidates will be contacted.

Applicants, please note the Privacy Notice on our website.

Development Pathways is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All employment decisions are based on individual qualifications and abilitie without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, family or parental status, or disability status.

About us

Founded in 2010, Development Pathways has grown rapidly into an internationally renowned and respected consultancy business, providing high quality consultancies and project management throughout Africa, Asia, Middle East and the Pacific in social protection, inclusive programming and management information systems. We have offices in the United Kingdom, Kenya and Australia, focused on: social protection; social and economic analysis; research and evaluation; training and capacity building; and, digital technology.

We are committed to transformative social policies to promote social justice and gender equality, women’s empowerment and social inclusion. We work hard and are passionate about what we do. We find time to discuss important issues and how we, as a company, can support initiatives that we care about.

Please note our staff have a hybrid working arrangement of 4 days remote and 1 day working in the office per week although this may be subject to change

For more information about our organisation, please visit our website.

Key Responsibilities

Leadership & Management

Foster a collaborative and innovative team environment.

Conduct regular online marketing performance reviews and lessons learnt.

Work alongside the Performance Marketing Specialist, Senior Digital Campaign Officer, PR and Communication Officer and colleagues in the Creative and Content team to deliver online growth.

Social Media Strategy

Develop and implement a robust social media growth and engagement strategy.

Identify key performance indicators (KPIs) and set measurable goals.

Stay updated with the latest social media trends and best practices.

Content Creative and Management

Collaborate with the creative team to produce high quality, engaging and relevant content for all social media channels.

Be hands on in the creation of multimedia content for email campaigns, social media and our brand website, including creating engaging images and videos.

Develop our online identity, while ensuring brand consistency in tone, voice, and terminology.

Integrate SEO best practice into content creation to improve online visibility and rankings.

Community Engagement

Monitor and respond to appropriate comments, messages, and mentions across relevant social media channels.

Cultivate relationships, boost loyalty and foster a positive and active online community.

Ensure supporter queries and issues are addressed promptly and professionally.

Analytics and Reporting

Track, analyse, and report on social media performance metrics.

Use data-driven insights to optimize content and strategy.

Prepare regular reports for senior management.

Public Relations

Develop and maintain relationships with key online media contacts and influencers, securing coverage to help achieve the charity's aims.

Create, coordinate and manage online PR campaigns and initiatives to maximise engagement and exposure.

Alongside the PR and Communications Officer, write and distribute press releases and other PR materials.

Work with the Senior Head of Communications to develop and implement a robust PR strategy.

Join our friendly and mission-driven team at NFER, where you’ll help bridge the gap between research and classrooms. This is your chance to bring vital insights directly to schools – raising awareness of the NFER Classroom brand and increasing the reach and impact of our research findings within the education community.

Pay: £36,000 - £40,000 (FTE)
Contract: 18-month fixed-term contract
Hours: Part-time (21 hours)
Location: Remote within the UK, with occasional visits to our Slough office (approx. 6 times per year)
Annual Leave: 30 days plus 4 paid closure days FTE
Pension Contributions: 10% employer contributions
Family Support: Enhanced maternity/parental leave and paid compassionate leave

What you’ll be doing
In this role, you’ll be at the heart of our mission to connect schools with powerful, practical research. You’ll take a leading role in shaping how NFER communicates with educators, using your creativity and insight to bring our work to life across digital channels.

One day you might be crafting social media content that sparks conversation among teachers, the next, you’ll be writing an email newsletter that lands just right with a headteacher seeking evidence-based ideas. You’ll help turn research into engaging, accessible summaries, so schools can quickly grasp key insights and put them into action.

You’ll also update and improve our For Schools website pages, ensuring every word is useful and user-friendly. Behind the scenes, you’ll track performance using analytics, learning what works and what could work even better. And throughout it all, you’ll collaborate with researchers, designers, and communications experts to deliver thoughtful, impactful campaigns that schools actually want to read.

PERSON SPECIFICATION
Essential skills and experience:

• Experience in marketing communications or a related role
• Excellent writing skills and creative flair
• Confidence using digital tools such as social media platforms, Canva, Google Analytics and CRM systems
• Strong time management and the ability to work independently
• A collaborative approach and a clear focus on impact
• Experience working in or with schools is a bonus, but not essential.

If you meet only 70% of our essential skills, still apply; you may have skills we didn’t know we needed.

Other roles you may have experience of include: Marketing Executive, Marketing Officer, Marketing Assistant, Marketing Coordinator, Marketing Specialist, Brand Executive, Communications Executive, Digital Marketing Executive, Social Media Executive, Content Marketing Executive, Email Marketing Executive, SEO Executive

WHY NFER?
At NFER, we are recognised globally for providing trusted research, resources and insights that drive meaningful change. By joining us, you’ll contribute to a mission that prioritises impact over profit, working in an environment where collaboration, flexibility, and inclusion are valued.
What we offer:

• A supportive and inclusive workplace culture.
• Opportunities to develop your skills and advance your career.
• Flexible working arrangements to support work-life balance from day 1.
• The chance to make a real difference in the education sector.

APPLICATION PROCESS
We are reviewing applications on a rolling basis and encourage you to apply early. Shortlisting will commence from 23rd June 2025.

We are committed to creating an inclusive and accessible recruitment process. If you require any adjustments or accommodations at any stage, please don’t hesitate to contact us. We’re here to support
you and ensure a positive experience. For further details, please review the Job Information Pack.

If you’re ready to bring your skills and passion to a role that makes a difference, we’d love to hear from you. Apply now and start your journey with NFER.

As our Service Desk Support Coordinator, you’ll be the friendly face of IT support at the Royal College of Radiologists. You’ll be the first point of contact for our staff, Officers, Examiners, and remote users delivering support across IT and Audio-Visual systems. From troubleshooting tech issues and managing service requests to supporting high-stakes examinations and ensuring our meeting rooms run smoothly, you’ll play a vital role in our reputable team. 

If you are a dedicated professional with a passion for technology and a commitment to delivering exceptional support, the Service Desk Support Coordinator role offers an excellent opportunity to contribute meaningfully within a respected and forward-thinking organisation.

What you’ll do :

• Providing responsive, customer-focused support via Freshdesk, Teams, email, and in person.
• Managing IT tickets and ensuring timely resolutions.
• Supporting Windows, macOS, Microsoft 365, and mobile devices.
• Assisting with onboarding, training, and documentation.
• Helping deliver seamless AV and video conferencing experiences.
• Supporting exams and events—sometimes outside regular hours.
• Collaborating with HR, Digital Products, and external tech partners.

What you’ll need :

• ITIL Foundation or equivalent experience in IT Service Management
• Hands-on experience with ticketing systems, Windows/macOS, Microsoft 365, and Active Directory
• Strong troubleshooting skills across hardware, software, and networks
• Excellent communication and customer service skills
• A proactive, self-starting attitude and a love for learning
• A commitment to data protection, security, and sustainability

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Would you love to use your expertise in automated, insight-led marketing journeys to deepen supporter engagement and drive income for a truly compassionate, community-based organisation?

Charity People is delighted to be partnering with Wakefield Hospice, which has been providing expert, holistic care to people in the Wakefield area for over 30 years. We're looking for a Digital Communications Fundraiser who will play a pivotal role in shaping how supporters connect with the hospice's work and help secure its future for the next generation of patients and families.

Salary: £32,000 - £35,000 per annum (depending on experience)
Hours: 37.5 hours per week with flexibility
Location: Wakefield Hospice, with the opportunity to work from home
Excellent Benefits Generous holiday entitlement, with the option to flex it through Annual Buy and Sell Leave Scheme, wellbeing initiatives (including wellbeing activities and events, physio access, a mental health app, GP 24/7 access, massage, reiki and reflexology and a menopause friendly work environment), discounts and offers, employee assistance programme, life assurance, on-site parking, an onsite restaurant, and pension options.

About Wakefield Hospice

Wakefield Hospice provides high quality care and support to people with life-limiting conditions, and their families, championing quality care across the Wakefield district. The hospice takes a holistic approach to promoting quality of life for its patients, giving equal consideration to the physical, emotional, social and spiritual needs of them, their families and carers.

About the Role

This is a brilliant opportunity to take the lead on designing and optimising digital supporter journeys that build lasting relationships and inspire giving. You'll use insight, data, and automation to:

• Build segmented, multi-channel supporter journeys that boost retention, increase lifetime value and enhance the donor experience.
• Identify key moments for personalised communication and ensure each touchpoint reflects the values and voice of Wakefield Hospice.
• Work closely with the fundraising and marketing teams to align campaign messaging and deliver strategic, story-led engagement.
• Analyse supporter behaviour and journey performance to constantly refine, test and optimise.

About You

You'll bring experience of developing insight-led supporter or customer journeys across digital channels. You'll be someone who naturally seeks to understand behaviour and motivations, and you'll be confident using CRM and digital tools to build automated journeys that feel anything but robotic.

A strong communicator, you'll have the ability to translate data into compelling, meaningful content strategies that deepen supporter loyalty and emotional connection. This role would suit a data-savvy communications professional who is as passionate about personalisation as they are about making a difference.

Above all, you'll be motivated by making every supporter feel valued, seen and integral to the hospice's mission.

To find out more please get in touch with your CV to Ellen Drummond at Charity People in the first instance.

Deadline: 9am on Wednesday the 18^th June
Interviews: TBC

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Chief Executive Officer

Location: Flexible (with regular travel to London)
Salary: £65,000–£70,000 per annum (depending on experience)
Contract: Full-time, Permanent

Alexandra Rose Charity is transforming access to fresh, healthy food for families on low incomes. Through innovative programs like Rose Vouchers for Fruit & Veg and Fruit & Veg on Prescription, we are pioneering financial incentives that improve nutrition, tackle food insecurity, and support local markets. As we enter our next phase of growth, we are seeking a bold, values-driven Chief Executive Officer to lead us forward; scaling our impact while staying true to our mission of ensuring everyone has access to affordable, healthy food.

This is not a typical CEO role. Alexandra Rose Charity is dynamic, purpose-driven, and committed to systemic change. The new CEO will drive a bold organizational strategy, foster a strong and inclusive culture, champion food equity, and ensure that our programs continue to empower communities across the UK.

The successful candidate will bring:

• Proven strategic leadership experience within a mission-driven organization.
• Experience of successful fundraising and stewardship of major funders
• A track record of scaling impact, income, and influence while maintaining a strong commitment to social change.
• Demonstrated ability to engage stakeholders across government, healthcare, and community sectors to drive policy and programmatic innovation.
• A deep commitment to inclusion, equity, and ensuring that healthy food is accessible to all.

If you believe in a future where everyone, regardless of income, can access fresh, nutritious food and are ready to lead a movement for change, we’d love to hear from you. For more infomation please refer to the recruitment pack attched as a PDF.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

Brief role description:

We are seeking a creative and  proactive Social Media Officer to manage and grow the charity’s social media presence across all platforms. Reporting to the Communications Manager, you will be responsible for creating engaging content, managing social communities, and delivering measurable impact through digital campaigns. Your work will help amplify the charity’s voice, build awareness, and strengthen engagement with our diverse audiences.​

​Interested? Want to know more about the Charity?check out our website.

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Eager to know more the role? Have a look at the Job Description attached.

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​What’s in it for you? Check out the Benefits sheet attached.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Tuesday 24 June 2025

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​If you are an internal applicant, please ensure you have made The People Team aware before applying.

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We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

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We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

We are seeking an employment law adviser to fill the post of National Officer Employment Law. As a professionally qualified Solicitor or Legal Executive with 2 years post-qualified experience you will lead our legal team and provide professional legal advice on employment law matters. The National Officer Employment Law role is pivotal in supporting our Senior Management Team, staff, and members, ensuring that our legal services are effective and aligned with the union's objectives of building union power.

Salary and Location

• Band 5, London Spine points 21-17 or Regional Spine points 23-19
• London Starting salary: £63,279 p.a. rising to £72,098 p.a. or Regional Starting salary: £58,877 p.a. rising to £67,689 in annual increments
• London or Region

Successful candidates for the National Officer Employment Law will be able to demonstrate:

• Proven experience in employment law and legal management.
• Strong leadership and people management skills.
• Excellent communication and negotiation abilities.
• Commitment to promoting equality and diversity in the workplace.
• Ability to work collaboratively and manage complex legal issues.

The main duties of the National Officer Employment Law role include:

• Delivering expert legal guidance and representation on employment law issues.
• Conducting legal research, drafting claims, and other legal documents.
• Managing a team of legal professionals, overseeing casework management and ensuring alignment with the union's strategic goals.

You will be committed to developing your team, through training, appraisal and the use of technology and you will be able to show how you maintain and share your up-to-date knowledge of employment legislation. An understanding of the political processes in the UK and the role and work of trade unions is essential for the National Officer Employment Law role.

Closing date: at 12 midday on Friday 13 June 2025

Interviews will be held by Zoom: Wednesday 2 July 2025

Selected applicants may be invited to a second interview on Friday 4 July 2025

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: NATIONAL OFFICER EMPLOYMENT LAW

Ref: 0325

Grade: Band 5, London or Region

Salary:

London Spine points 21-17

London Starting salary £63,279 p.a. rising to £72,098 p.a.

Regional Spine points 23 -19

Regional Spine points £58,877 p.a. rising to £67,689 p.a.

Location: London/Region

Purpose of the job:

To lead on and deliver professional legal advice, guidance, and representation on employment law matters to the Senior Management Team, Staff, NEC and members.

To undertake a management role with direct responsibility for two Legal & Employment Rights Managers (Senior Paralegals).

Responsible to: Band 6, Head of Legal & Equality

Responsible for: Band 4 Legal & Employment Rights Managers (Senior Paralegals /Junior Lawyers)

Contacts

External:

PCS Members, elected officials and potential members. Employers, Legal and other advisors. TUC, Members of other trade unions and related bodies. MPs, pressure groups, campaigning bodies and media.

Internal:

PCS Staff and managers across Regions, Senior Management Team, National Management Team and other PCS Departments.

Main duties and responsibilities

1.Key areas

• Conduct legal research into past cases and documents
• Draft and prepare claims or other legal documents
• Provide legal advice to SMT, NEC, members
• Negotiate settlements on behalf of PCS members
• Keep up to date with new developments in employment legislation
• Provide employment law briefings to PCS staff about changes in employment legislation
• Advise members and Reps on wrongful termination and unfair dismissal claims, including reviewing dismissal procedures and advocating for members' rights
• Assist members and reps in cases of workplace discrimination, harassment, or retaliation based on factors such as age, gender, race, disability, or other protected characteristics
• Contribute to the development of the Unions policy objectives including the PCS planning process
• Provide leadership in delivering the unions Legal and Employment Rights strategy
• Provide support and have direct involvement through the National Management Team (NMT) in the unions bargaining, organising, campaigning, equality, learning and digital agendas
• Manage people and resources in the Legal and Employment Rights Unit
• Provide advice to relevant committees including the preparation and presentation of reports
• Monitor and report on issues and initiatives as requested
• Provide input into budgetary processes including bid preparation, monitoring and control where relevant

2.People Management

• Manage work allocation and workflow, future planning and support for officer team/line manager
• Motivate and manage individuals and the team as a whole to provide a high standard of service
• Check work standards and maintain consistent quality of delegated tasks
• Seek to continuously improve the effectiveness and efficiency of the team
• Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training
• Proactively promote diversity in line with the wider PCS approach
• Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
• Provide advice and deal with complex issues related to staff management including disciplinary or grievance in consultation with Line Manager
• Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
• Work effectively with lay officials
• Deputise for Line Manager when required

3.Communication

• Ensure digitalisation, information & communication methods are effectively implemented and used to generate improvements
• Draft complex communications including briefs and reports
• Communicate with members by producing circulars and briefings, and by addressing meetings and conferences etc
• As necessary, represent PCS and liaise with outside bodies

4.Casework Management

• Advise in the handling of personal casework
• Liaise with Solicitors, internal and external bodies on the handling of personal casework
• Represent PCS or PCS members at official bodies such as employment tribunals, Civil Service Appeal Board, etc.
• Maintain and improve own knowledge of the developments in employment law and practice

5.Team Working

• Proactively promote team working
• Initiate, organise, lead and participate in team meetings as appropriate
• Maintain high levels of confidentiality of sensitive issues at all times
• Provide assistance to team members

6.Equality

• Contribute to PCS policies on equal opportunities by developing innovative workplace strategies to tackle inequality and discrimination

7.General

• Participate and input information into PCS planning and budgeting processes
• At all times implement and promote the PCSs equal opportunities policy and adhere to the PCS Values
• Take due and reasonable care of self and others in respect of health and safety at work
• Participate in appraisal, training and development systems
• Act in a manner that enhances the work of the PCS and its overall public image
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required such other duties that may reasonably be required and that are within the level of the responsibility of this post
• Willing to work outside normal office hours and location on occasion (e.g. attendance at Annual Delegate Conference, where required)

Person Specification: NATIONAL OFFICER EMPLOYMENT LAW

Ref: 0325

Date: May 2025

Location: London/Region

ESSENTIAL FACTORS

QUALIFICATIONS

• Qualified Solicitor/Legal Executive with 2 years post-qualified experience

EXPERIENCE

• Proven experience in employment law and legal management, including advocacy and representation
• People management including induction, work allocation, appraisal and conduct
• Leading committees and teams
• Industrial relations and negotiations
• High level project management, problem solving and decision making

TRAINING

(including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to undertake job-related training
• Commitment to participation in appraisal and development review process
• Commitment to staff development

KNOWLEDGE

• Understanding of the political processes in the UK and the role and work of trade unions
• Budget monitoring and control processes
• Employment rights, equality legislation, discrimination law and working practices
• Impact and use of Digital and IT applications in a trade union

SKILLS

• Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
• Ability to negotiate and form effective working relationships internally and externally
• Ability to work collaboratively and manage complex legal issues
• Ability to identify and set standards and priorities
• Ability to provide strategic and policy implementation advice and guidance

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

DUTIES AND KEY RESPONSIBILITIES

Overview
•Support the Supporter Retention Manger (Loyalty) to design and deliver MAP’s individual giving retention strategy. Including bespoke welcome and ongoing multi-channel supporter journeys, for UK and international supporters 
•Support the Supporter Retention Manger (Loyalty) to review individual giving retention activities and supporter journeys – developing a strategic approach and annual planning with a focus on regular giving and growing life time value
•Champion an insight-driven, supporter-led approach across campaigns and collaborative projects
•Responsible for the day to day management of campaigns and projects

Campaign Management 
•Work with the Supporter Retention Manager (Loyalty) to optimise MAP’s regular giving programme and supporter journeys across Individual Giving, through a variety of online and offline channels
•Support and project manage income and retention campaigns to our warm audiences to maximise income and loyalty. Including but not limited to: data segmentation, scheduling, feedback management, agency liaison, results monitoring and end of campaign analysis
•Work with the Individual Giving Officers (Cash, Digital, Legacy and Offline Acquisition) to provide the best supporter experience possible, tailoring to and identifying different audience segments
•Support with the development of audience segmentation and testing plans to improve life-time value, retention and multiple levels of support
•Ensure processes and systems are in place to track and meet KPIs, including development of robust testing plans to optimize campaigns based on insight 
•Write compelling email copy, build and schedule email sends

Manage relationships with internal stakeholders and external suppliers
•Build strong relationships with internal teams and external suppliers to ensure seamless campaign delivery and holistic supporter experience 
•Manage the day-to-day relationships with external agencies and suppliers, including telemarketing agencies, print-houses, fulfilment houses and creative agencies etc 
•Manage internal stakeholders through various processes, including copy and artwork sign off, and data analysis 

Collaboration and cross-organisation working 
•Support the Supporter Retention Manager (Loyalty) to achieve strategic objectives including improving retention and growing annual income, monitor income and expenditure budgets and use database analysis to inform and improve the sustainability of fundraising   
•Support cross-team and cross-organisational campaigns and projects, including the annual Impact Report
•Work with teams across MAP to source compelling stories, programmatic information and impact stats suitable for campaigns
•Work with colleagues across MAP to align Fundraising campaigns with other areas of MAP’s work e.g. the Advocacy, Campaigns and Communications team, and Programmes team

Reporting and insights
•Championing a test and learn approach: identifying opportunities, developing tests and reporting on results
•Ensuring campaigns are set up in order to effectively track and monitor performance so lessons learned can be carried forward
•Reporting on campaign performance and conduct end-of-campaign reviews - analysing data to spot trends and make recommendations for future campaigns
•Proactively share insight and promote individual giving by internally communicating the impact of retention, supporter journeys and committed long-term supporters (regular giving) 

Invoice processing and administration
•Support the management of the Individual Giving budget, including the processing of invoices and other expenditure documents, working on MAP’s account software, X-ledger 

General responsibilities
•Support with other areas of the Individual Giving programme where necessary
•Responsible for ensuring all communications meet regulatory requirements and internal and charity sector best practice guideline
•Support the mission, ethos and values of MAP
•Support and promote diversity and equality of opportunity in the workplace
•Abide by organisational policies, codes of conduct and practices
•Treat with confidentiality any personal, private or sensitive information about individual organisations and or clients or staff and MAP data

PERSON SPECIFICATION

Experience

Essential
•Experience of working in Individual Giving or Fundraising with a proven record of achieving income generation targets OR Experience of working in Individual Giving/Supporter Engagement with a proven record of developing supporter journeys, audience insight and retention campaigns that improved retention and sustainable income. MAP welcomes applications from people with relevant transferable experience e.g. marketing.
•Able to adapt approach to difference audiences to balance delivering the best supporter experience and meeting campaign KPIs
•Able to confidently analyse data and extract insight to identify trends, behaviour and opportunities
•Ability to write engaging and compelling direct marketing copy 
•Excellent research, writing, proof reading and copy-editing skills
•Strong organisational and time management skills, with the ability to manage multiple priorities and projects 
•Proficiency in the use of MS Office applications, particularly Excel and Word

Desirable
•Experience working with a Customer Relationship Management (CRM) system, especially Microsoft Dynamics 
•Experience working with international charities, humanitarian aid, emergency appeals 

Personal attributes

Essential
•Excellent communication and interpersonal skills, with the ability to engage and collaborate effectively
•An ability to apply awareness of diversity issues to all areas of work
•Take a proactive approach in managing workload, taking accountability for tasks and working well as part of a team 
•Commitment to MAPs anti-discriminatory practice and equal opportunities
•Commitment to the aims, values and ethos of MAP: Solidarity, Integrity, Impact and Dignity
•The ability to work weekends/evenings on occasions in the case of emergencies 

Disclamer:

Interviews will take place on Microsoft Teams with the Supporter Retention Manager (Loyalty) and Supporter Retention Manager (Cash). The interview will be a competency based Q&A, and questions will be sent in advance.

If you have any questions, or reasonable adjustment requests at any point in the application and recruitment process, please contact email on advert 

 Note: we encourage all interested applicants to apply, even if they don’t meet all criteria within the person specification

WHO WE ARE

We are Zarach, the children’s bed charity, and we’re on a mission to end child bed poverty, giving children the opportunity to engage at school and break the cycle of poverty. 

In our nearly seven years as a registered charity, we’ve captured the hearts and attention of many individuals, community groups, businesses and funders who want to support us on our mission. We’ve also been given an incredible media platform from which we have raised awareness of child bed poverty at local, regional and national levels. This support and awareness has seen us deliver over 12,000 bed bundles to children to date!! 

WHO WE ARE LOOKING FOR

As we grow, we are looking to recruit a mission-focussed and values-led Volunteer Support Officer to join our Operations team.

As our ideal candidate you will need to be in commuting distance to our Leeds warehouse, meaning you can travel regularly to meet with the team. 

As a Volunteer Support Officer, you will be responsible for supporting volunteer engagement, ensuring smooth communication, and managing key administrative processes. This role requires a well-organised, digitally confident, and people-oriented individual who is passionate about making a difference.

Ideally, you’ll have experience of volunteer management in the charity sector, due to some of the specialities that come with this. But charity experience is not essential if you can demonstrate an appetite and track record for continual learning and development across your working life to date. 

WHAT WE OFFER

• Starting at £25,625 with progression up to £29,725 p/a (FTE) 

• 36 days annual leave (including bank holidays) prorated

• Healthcare Cash Plan

• Quarterly Staff Recognition Award

• A great working environment! One of our colleagues described us as- “Zarach is a wonderful place to work with the mission at the core of all that we do” 

To decide if you’d like to bring your skills and experience to bear in the pursuit of our mission, please have a look at the job description, our website and the coverage of us across social media. 

Chief Executive Officer

Coventry, flexible and hybrid working

4 to 5 days per week (0.8 to 1.0 FTE)

£48,000 – £55,000 pro rata, depending on experience

Lead an innovative, values-driven team making a real difference for people with muscular dystrophy (MD)

Muscular Dystrophy Support Centre is a user-led charity dedicated to supporting people affected by muscular dystrophy - rare and sometimes life-limiting conditions that impact 110,000 people in the UK. We are one of only two dedicated MD therapy centres in the country and the only one in the Midlands.

We provide long-term, transformative physical therapies and community support to improve mobility, independence and quality of life. In 2025, we aim to support over 600 people through services at our Coventry HQ, satellites across the region, and online.

After a period of significant growth, we’re now focused on consolidating operations, improving systems, and preparing for the next stage in our development -guided by a new five-year strategy.

We’re looking for a compassionate, strategic and operationally-minded Chief Executive to lead us into this next phase. You’ll work closely with our Board, staff, volunteers, and service users to deliver sustainable growth, ensure operational excellence, and champion our community. We are a dynamic, supportive and committed team with a flexible working environment.

About the role

This is a hands-on leadership role, ideal for someone who thrives in a small but ambitious charity setting. As Chief Executive, you will:

• Lead the development and delivery of our strategic vision and operational plan.
• Responsible for day-to-day operations and embed robust systems for monitoring and continuous improvement.
• Ensure accurate data collection and reporting to guide effective decision-making.
• Support and develop a collaborative and values-led team culture.
• Oversee finances and income generation, including statutory funding and voluntary income.
• Act as our lead spokesperson and build strong external partnerships across the health, charity, and policy sectors.

What we’re looking for

We’re open to candidates from diverse professional backgrounds, but we’re especially keen to hear from people who can demonstrate:

• Senior leadership experience in the charity, health or care sectors.
• Strong operational and team management skills – including experience improving systems and processes.
• Experience with strategic planning, income generation, and governance.
• A people-first leadership approach with a strong commitment to inclusion and user voice.
• A warm, grounded communicator with experience building trusted relationships with staff, volunteers, funders, and service users.

What we offer

• Employer-contributed pension scheme (contribution 3% qualifying earnings)
• 22 days annual leave plus bank holidays (pro rata), with additional days of leave accrued with service
• Employee Assistance Programme
• Free tea and coffee provided in the office
• Free onsite car parking
• Friendly and informal office environment

Why join us

• Opportunity to further shape and build a Charity and your role in a key phase of development.
• Opportunity to make a meaningful impact in the lives of people with long-term, degenerative conditions
• Work with a supportive, passionate and collaborative team and Board.
• Experience first-hand the impact of our services and support on service-users and their families.

The Chartered College of Teaching is currently working on a number of exciting projects, and is looking for an EdTech Evidence Lead who will play a key role in the success of these projects. By joining our team as EdTech Evidence Lead, you’ll be helping us to support educators and EdTech companies to strengthen their use of evidence and build understanding around the effectiveness of EdTech products in schools and colleges. 

The role will run until March 2026 in the first instance, with potential for extension.

Job Title: EdTech Evidence Lead
Salary: circa £40,000 per annum dependent on experience
Contract: Fixed term until March 2026 with possibility of extension. Open to full-time/part time/freelance. A full working week is 35 hours and we offer flexible working options. We are open to full time or part time candidates.
Benefits: Flexible working, generous annual leave, 8.5% employer pension contribution, Paycare, individual and team professional development/learning budget. A full list of our benefits can be found in the application pack.
Based: Home based or office based, with hybrid-working options.
Start date: ASAP
Deadline: We will be reviewing applications and interviewing on a rolling basis so we will interview as soon as a suitable candidate is identified. Interviews will consist of a task and competency-based interview.
Application: Please apply by uploading your CV and cover letter. Please use the guidance when writing your cover letter and indicate your preference of area / specialism in your cover letter.

We encourage you to apply promptly as we will be reviewing applications as they are received and may complete the process earlier than expected if an excellent candidate is identified at an early stage.

The Organisation

The Chartered College of Teaching is a charity and the professional body for teachers. We are working to empower a knowledgeable and respected teaching profession through membership and accreditation.

We are dedicated to bridging the gap between practice and research and equipping teachers from the moment they enter the classroom with the knowledge and confidence to make the best decisions for their pupils.

We are a growing and multi-skilled team of 30 people, supported by a Board with a significant track record of experience in a range of fields. Our business plan focuses on growing membership and Chartered Status and providing meaningful professional learning opportunities for the teaching profession. 

The Opportunity

The EdTech Evidence Lead will play a key role in delivering one of our key projects, focusing on EdTech Evidence. Drawing on their experience and knowledge of EdTech, they will support EdTech companies and educators to build understanding about gathering and evaluating evidence for different EdTech products. They will develop guidance and materials to facilitate this, and work with internal colleagues and external stakeholders to develop resources, systems and processes that aim to promote and recognise ‘high-quality’ evidence around EdTech. 

Main responsibilities include:

• Developing tools and resources to support individuals and organisations to engage with, and in, gathering and evaluating evidence around EdTech
• Developing guidance and training which helps EdTech companies plan and carry out evidence-gathering activities for their products and prepares them to submit evidence for formal review
• Contributing to the development and delivery of processes and systems for formally reviewing EdTech evidence
• Build relationships with EdTech companies and other key stakeholders to understand their use of evidence relating to EdTech and engage them with the project
• Liaising with a range of stakeholders to promote the use of EdTech evidence and seek input into the design and development of key project deliverables
• Representing the project externally to promote engagement with both the project, and with EdTech evidence generally
• Leading on the delivery of key project deliverables and monitoring progress towards these.

Additionally:

• Attending and participate in CPD learning activities and training to maintain and develop your knowledge and skills 
• Arranging and participate in meetings, as required
• Performing other activities as and when required in order to fulfil the purpose and requirements of the role.

About You

We’re looking for someone who is motivated by our mission and truly passionate about supporting the education and EdTech sectors. 

The person specification below outlines the essential and desirable knowledge, skills and experience we are looking for in this role. However, you do not need to have expertise in all areas; let us decide! We are committed to creating a diverse and inclusive environment and encourage you to apply.

Essential knowledge and experience

• Knowledge and understanding of the EdTech sector and marketplace
• Knowledge and understanding of research relating to education technology and approaches to evaluating its effectiveness and impact

Desirable knowledge and experience

• Degree/Postgraduate qualification in a relevant field
• A good understanding of the English school system including an understanding of evidence-informed practice and digital pedagogy
• Knowledge of designing or writing guidance or training materials
• Knowledge and/or experience of accreditation/ certification/evaluation of individuals, organisations or products

You will also demonstrate:

• strong verbal and written communication skills
• highly effective organisational skills, with ability to manage a demanding and varied workload
• confident user of technology including e.g. Microsoft suite or Google suite
• a willingness to develop your skills further and engage actively in CPD activities
• commitment to equality and diversity, which you demonstrate in your work and daily interactions with colleagues, members and other stakeholders.

Why Us?

As an organisation we care deeply about creating a working environment that supports our people to grow personally and professionally. These are reflected in our organisational values which outline the distinctive working culture we are looking to create. In particular, these values are reflected in our commitment to: 

• Flexible working: responsive management, flexible hours, hybrid or fully remote working 
• Professional development, including formal and informal training and support 
• Transparency and ownership: we have an open culture that ensures all staff guide our strategic direction 
• Mental health and wellbeing: access to health and wellbeing advice and health cash plan.

Diversity and inclusion at the Chartered College 

As a growing organisation we are committed to:

• Becoming increasingly representative of the sector and geographies that we operate in
• Providing a positive experience of work as part of an inclusive culture led by our organisational values 
• Maintaining an annual EDI action plan - led by the internal team. 

What to expect from the recruitment process

• All applications are anonymised until the point of interview
• Line Managers trained in recognising bias
• We implement a standardised interview template and competencies matrix for a fair and transparent process
• All interviews are conducted via Zoom and the use of camera is optional.

If you require any adjustments in order to proceed with an application please let us know.

For more information about joining the Chartered College, please watch this short video from Dame Alison Peacock (CEO).

Your Personal Data

As part of the recruitment process, the Chartered College of Teaching collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Pre-employment checks

All conditional offers of employment are subject to:

• Two satisfactory references
• Proof of qualifications
• Eligibility to work in the UK.

We are an employer committed to the safeguarding of children and young people.