Director jobs in chislehurst

Working arrangements: We are committed to a hybrid working model that means most staff work flexibly, spending a minimum of 6 days a month in the office. However, the nature of this role will require the post holder to be present in the office at least 4 days per week, with some flexibility based on the annual cycle of activity. Standard working hours between 9am – 5pm, Monday to Friday.

Our client is recruiting a Senior Executive Assistant – executive office.

Purpose and scope

Key responsibilities

• Provide first class direct and responsive support to the CEO, president and chair of the board of trustees including efficient co-ordination and management of the diary, mail, meetings, travel, accommodation, preparation of agendas, collating information, organisation, and recording meetings as required.
• External-facing activity
  • assess enquiries directed to the president, CEO and chair of the board of trustees, triaging these in terms of importance, risk and determining any necessary delegation to senior officers and/or executive directors
  • when appropriate, communicate in writing, by email, over the phone and in person with senior stakeholders
  • develop and maintain key relationships with counterparts in other medical royal colleges and the wider healthcare network, including membership of networking groups, in order to support key CEO and presidential stakeholder relationships.
•  
• Internal-facing activity
  • manage the activity of the executive office
  • work with senior levels of our clients governance including the PRCP, CEO, senior officers, college officers and executive leadership to ensure effective communication and flow of work and to promote collaborative working across all areas of the college to maintain quality in the delivery organisational objectives
  • work closely with internal colleagues to coordinate, plan and deliver major corporate events.

About you

You are a motivated and enthusiastic individual with significant experience of providing first class executive support to senior position-holders within a similar organisation. You will be comfortable working in a dynamic and fast-paced environment, capable of establishing strong working relationships with individuals working in any part of the organisation and confident making evidence-based decisions whilst respecting the boundaries of your role.

You will have the opportunity to be involved in some of the most interesting work of the college.

For more information about the role and our client, please view the role description attachment at the bottom of this page. 

Closing date: 11th January 2026

Shortlist date: 12th January 2026

Interview date: 19th January 2026

High Value Officer
Home based, remote working 
£28,000 pa plus excellent benefits
35 hours per week

The High Value Officer for our Fundraising team will focus and lead on supporting the Trusts and Major Donor teams with postal and electronic mailings; keeping the CRM up to date; supporting the Prospects Research Manager with initial research, identifying new opportunities and sources of funding; streamlining administrative systems and processes; creating purchase orders and invoices; supporting the Major Donor Manager with administration of the Mid Value pool.

This is a great junior role, offering opportunities in several High Value fundraising teams. You will get to use your administrative skills across a range of activities and also develop your research skills when looking at prospects and supporting the Corporate team in their due diligence work.

You will: 

1. With support from the MD Manager, lead on the day-to-day running of our Mid Value programme including administration and delivery of a calendar of activity

2. Support the team with various CRM system processes, and ensure records are accurately updated

3. Support the Prospect Research Manager to identify new opportunities and sources of funding

4. Streamline and manage electronic folders

5. Create purchase orders and invoices

6. Support the Trust and Major Donor teams with mailings (postal and electronic)

7. Carry out day-to-day Corporate Partnership activities and monitor incoming requests.

You will have good organisation and administrative skills. Having good time managements skills and being able to manage multiple tasks simultaneously will be key to making a success of this role. You will also have excellent IT skills, ideally with experience of using a CRM (we use Microsoft Dynamics).

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.

We work with our communities and partners across industry, government, charity, education and more to change life for the better.

RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Closing date: Sunday 21 December 2025
Interviews: w/c 12 January 2026

As Neighbourhood - Senior Organiser at Pembroke House you will be someone who is highly skilled and experienced at bringing together diverse groups of people to take collective action on local issues.

You’ll have the ability to blend organising and community-building strategies, knowing that we can’t build power without building community and that community is often built through a common cause.

You’ll be excited to bring your organising and facilitation skills to our existing community programmes, including the Walworth Living Room - a new ‘third space’ for the community, as well as playing a crucial role in developing new partnerships and future areas of our work. 

If this job is done well, residents will be growing their skills and capacity to collaborate, groups will be building momentum, and beginning to take action to effect change in the neighbourhood. Pembroke House’s role and approach to supporting neighbourhood change will be further clarified, codified and evidenced. 

Person Specification

You’ll be an energetic person who thrives on making new connections and can inspire others to take action. As an experienced facilitator you will be confident facilitating groups and at ease with designing and adapting formal and informal training sessions appropriate to the context.

Your experience MUST include facilitating groups who don’t already hold a common and agreed set of values. So while academic or activist settings may form a significant part of your experience, it is essential to have worked in a mixed community or neighbourhood setting, where you regularly encountered and brought together a range of contrasting viewpoints, which included views substantially different to your own.

A knowledge of community organising methodology (see for example Act Build Change or Citizen’s UK) is useful, but there may also be other approaches or experiences that you could draw on for this role. You will be curious and keen to learn about the history of community organising and community development at Pembroke House, and keen to build on and contribute to the development of that work. 

Pembroke House

Pembroke House is a centre for social action and residential community in Walworth, South-East London.

We were founded in 1885, by students from Pembroke College, Cambridge, as one of the first settlement houses. Concerned about growing poverty and inequality, the pioneers of the settlement movement sought a new approach: taking up residence to live, work and solve problems alongside local communities. 

For 140 years, we’ve been working to bridge traditional divides and unite people – whatever their background or walk of life – in building a better Walworth.

Responsible to: Director of Partnerships

Location: Pembroke House, 80 Tatum Street, SE171QR, the Walworth Living Room, All Saints Hall, Surrey Square, SE172JU, and surrounding areas in Walworth.

As we are a neighbourhood based organisation we believe it is essential to our work that staff are present in one of our sites in Walworth as much as possible. This role is in person and not suitable for remote or hybrid working.

Job Information Event -Friday 12th December 2025 11.00 - 12.00. Signup required (see website)

Application Deadline: 9am Monday 5th January 2026

Short interview calls: Week of 5th January 2026: A brief online call to clarify your relevant experience.

In person interview: Tuesday 13th/Wed 14th January 2026: Full interview with two members of our team

Final round: Trial session at Walworth Living Room, Friday 16th January 2026

Hours of Work: Full time 35 hrs per week, with some evening and weekends (taken off as TOIL). 

Salary: £38,353 - £40,381

Annual Holiday Leave: 28 days paid annual leave per annum (pro rata), plus the standard Bank and Public Holidays and three discretionary days between Christmas and New Year.

Rare Dementia Support (RDS) is a UCL-led collaborative service offering specialist social, emotional, and practical support services for individuals living with, or affected by, a rare dementia diagnosis. Our vision is for all individuals with, at risk of or supporting someone with one of these forms of dementia to have access to information, tailored support and guidance, and contact with others affected by similar conditions.

RDS is provided by the UCL Dementia Research Centre (DRC) within the Department of Neurodegenerative Disease at the Queen Square Institute of Neurology and the National Hospital for Neurology and Neurosurgery.

This is an essential, on-site post within the new Rare Dementia Support Centre (RDSC). You will be involved in the management and smooth running of all aspects of the Centre. You will report directly to the Centre Director, Professor Sebastian Crutch and will work closely with other members of the RDS/RDSC Executive team (Head of Support Services and Governance Lead).

The post is available immediately and funded by a donation from the UCLH charity until 31 October 2026 in the first instance.

If you need reasonable adjustments or a more accessible format to apply for this job online, or have any queries regarding the application process, please contact the Institute of Neurology HR Team (ion.hradmin at ucl.ac.uk).

Informal enquiries regarding the role can be addressed to Suzie Barker (suzie.barker at ucl.ac.uk).

We expect to hold interviews on 08 January 2026.

For a full job description please visit UCL's online recruitment portal (https://www.ucl.ac.uk/work-at-ucl/search-ucl-jobs) and search using vacancy reference B02-09771. To apply, please upload a current CV, complete the online application form, and use the supporting statement section or upload a cover letter to outline how you meet the essential and desirable criteria for the role. Please do not upload any additional attachments as these will not be considered by the selection panel.

You'll be educated to degree level (or have equivalent experience or a professional qualification), with experience of facilities and health and safety management, of community organisations and volunteer management, and of organising events. Excellent communication, interpersonal, problem-solving, and collaboration skills are essential, as is excellent attention to detail and an understanding of and interest in the vision and mission of the RDS.

Starting salary offered at £43,981 - £46,261 per annum, inclusive of London Allowance.

As well as the exciting opportunities this role presents, we also offer some great benefits; visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. 12% of Institute staff are actively working on EDI initiatives; visit https://www.ucl.ac.uk/ion/equality-diversity-inclusion for more information about what we're doing. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce; these include people from Black, Asian and ethnic minority backgrounds, disabled people, LGBTQI+ and gender diverse people in all roles, and women in Grade 9 and 10 roles.

Circa £66,000 per annum

Permanent

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as Head of UK Policy and Advocacy and shape and lead the direction of our child rights work in the UK.

In this role you will oversee our domestic/UK-facing child rights policy work with an overarching focus on improving early childhood outcomes and reducing disparities between children across the UK. You’ll be joining at an exciting time for the team as it develops the next phase of our cross-organisational Early Moments Matter campaign and deepens its policy influencing work through the production of new evidence, briefings and engagement across the sector and government departments. You will play an active role in the Advocacy Leadership Team, ensuring our work is underpinned by robust strategies and analysis, and is undertaken in a way that reflects our organisational values.

To succeed in this role, you will have an in-depth understanding and experience of policy-making processes and influencing strategies in the UK. You will have an excellent understanding of the policy context of child rights in the UK, and be able to translate that knowledge and expertise into support for team members to deliver ambitious change for children. You will be passionate about centering lived experience, and be able to lead the team in strengthening engagement of rightsholders in the development and delivery of our policy work.

Act now and visit the website via the apply button to apply online.

Closing date: 9am, Monday 19 January 2026.

Interview date: Week beginning 02 February 2026 via video conferencing (MS Teams).

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We are gradually moving back to our offices on the Queen Elizabeth Olympic Park in Stratford, East London and we anticipate most colleagues will work one or two days a week in the office and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Why this role exists

We deliver practical legal support that changes lives. To grow responsibly, we need a COO to build operational excellence and keep systems ready to scale.

What you will lead

• Financial leadership — Build, manage and monitor the annual budget; lead forecasting and cashflow; produce reports; oversee accounting, payments, payroll and invoicing; maintain strong controls and compliance; track restricted funds; support grant bids and donor reporting.

• Day-to-day operations — Maintain efficient systems across casework, admin and volunteers; design policies, SOPs and QA; oversee IT, digital tools and case management; ensure GDPR-compliant data handling; lead operational responses to risk and regulation.

• Strategy and organisational development — Work with the Executive Director on strategy; lead service development, scaling projects and national expansion; improve volunteer pathways, client experience and internal processes; provide data-driven insight for the Board.

• People, volunteers and HR — Support recruitment, onboarding and retention; develop clear HR processes and documentation; ensure supervision, wellbeing and safeguarding frameworks.

• Governance, risk and compliance — Manage risk registers and mitigation plans; lead internal audits and quality reviews; prepare Board papers; ensure compliance with legal, regulatory and charity requirements.

You’ll thrive here if you show

• Ownership and follow-through: you take responsibility and land the work.

• Planning under pressure: you bring order, rhythm and clarity.

• Bold, informed judgement: you improve systems based on evidence, not habit.

• Entrepreneurial drive: you simplify, standardise and scale what works.

• Inclusive practice: you design operations that are easier to use and safer to deliver.

• Clear communication: you turn complexity into simple actions and updates.

• Team-building and collaboration: you help staff and volunteers succeed together.

• Constant learning: you refine processes and leave usable documentation.

What you will bring

• Significant operational leadership in a non-profit, legal, community or mission-driven setting.

• Strong financial management across budgeting, forecasting, reporting and controls.

• Ability to build robust systems in a small but scaling organisation.

• Strategic, organised and analytical working style.

• Confident people leadership and clear communication.

• Understanding of governance, safeguarding, risk and regulatory compliance.

• Commitment to trans equality, dignity and client-centred practice.

Helpful extras

• Experience in legal services or legal operations.

• Managing grants or donor-funded programmes.

• Experience scaling an organisation or building new infrastructure.

• Knowledge of trans community needs and support services.

Practicalities

• Hours: part time, with occasional evenings or weekends around live moments.

• Location: Central London base with sensible hybrid flexibility.

• Reporting line: Executive Director.

• Salary: based on experience and time commitment.

The Co-Founders Mindset

We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career.

Our Recruitment Criteria

Ownership and follow-through

You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would.

Bold, informed judgement

You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it.

Entrepreneurial drive

You spot openings other people miss and turn ideas into useful services, processes or campaigns. You move decisively and get others working on the plan alongside you with clear roles and timelines.

Planning under pressure

You keep priorities straight when time is tight. You organise people and tasks, set simple checkpoints, communicate early when plans shift and always deliver.

Inclusive practice

You design work that is easier for others to take part in with people who face barriers in mind. You identify what is getting in the way, make practical changes that remove those barriers, and check the effect with the people involved.

Clear communication

You write and speak in plain English and adjust tone and detail to suit clients, volunteers, partners and the public. You choose the right format for the moment and make it easy for people to act on what you say. You like feedback, don’t get offended and see it as a chance to improve.

Team-building and collaboration

You bring people with you and help groups perform well together. You draw in volunteers who believe in the mission and care about our clients, set shared expectations, handle disagreements well, and leave relationships stronger.

Constant learning

You improve your own practice and the system around you. You reflect honestly on what worked and what did not, learn quickly, and turn that learning into simple tools or habits that make future work better.

• Team-building and collaboration: you lead creatives and volunteers well.

• Constant learning: you test, measure and iterate.

What you will bring

• A strong portfolio showing strategy-led creative across static, motion and copy.

• Three or more years in creative communications or campaigns (agency, newsroom, charity or in-house).

• Confident in Adobe Creative Cloud and either Figma or similar; comfortable with short-form video editing and basic motion.

• Platform literacy across Instagram, LinkedIn, TikTok and YouTube, and working knowledge of analytics and paid promotion.

• Clear writing and an ear for tone; calm leadership and useable feedback.

• Sound judgement on reputation, privacy, GDPR and consent.

• Commitment to trans-led practice and the communities we serve.

Helpful extras

• Clinic or not-for-profit experience.

• Familiarity with gender recognition, healthcare advocacy, discrimination, housing and employment.

• Basic SEO and email automation.

Practicalities

• Hours: full time, with occasional evenings or weekends around live moments.

• Location: Central London base with sensible hybrid flexibility.

• Salary: £25,000.

• Reporting line: Executive Director.

The Co-Founders Mindset

We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career.

Our Recruitment Criteria

Ownership and follow-through

You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would.

Bold, informed judgement

You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it.

Entrepreneurial drive

You spot openings other people miss and turn ideas into useful services, processes or campaigns. You move decisively and get others working on the plan alongside you with clear roles and timelines.

Planning under pressure

You keep priorities straight when time is tight. You organise people and tasks, set simple checkpoints, communicate early when plans shift and always deliver.

Inclusive practice

You design work that is easier for others to take part in with people who face barriers in mind. You identify what is getting in the way, make practical changes that remove those barriers, and check the effect with the people involved.

Clear communication

You write and speak in plain English and adjust tone and detail to suit clients, volunteers, partners and the public. You choose the right format for the moment and make it easy for people to act on what you say. You like feedback, don’t get offended and see it as a chance to improve.

Team-building and collaboration

You bring people with you and help groups perform well together. You draw in volunteers who believe in the mission and care about our clients, set shared expectations, handle disagreements well, and leave relationships stronger.

Constant learning

You improve your own practice and the system around you. You reflect honestly on what worked and what did not, learn quickly, and turn that learning into simple tools or habits that make future work better.

We are looking for an experienced, proactive and creative Community Engagement Coordinator to strengthen and deepen our relationships in Lewisham. Help us to advance community stewardship, raise awareness about the benefits of street trees and increase tree canopy cover equitably. The Coordinator will manage our volunteer programmes, including recruitment, retention and bringing new ideas for engagement. Responsibilities include promoting and supporting our tree planting initiatives, as well as identifying new opportunities for community involvement. The role involves collaborating with team members and stakeholders to help achieve STfL’s mission of creating a greener and healthier urban environment.

£35,000 pro rata

0.8 FTE, 4 days per week

1 year minimum fixed term contract

Reporting to Executive Director

Responsibilities:

• Volunteer management including recruiting, developing and retaining volunteers

• Be the ‘go to’ person to provide support for our Area Reps and Street Reps and develop a peer-to-peer network to share best practice across volunteer

• Raise awareness around trees, particularly in areas of low tree canopy cover and where we are currently underrepresented

• Work closely with the tree care team to support volunteering and training opportunities including watering, formative tree care, auditing

• Building networks and developing meaningful relationships with community groups and individuals, working at a hyperlocal, neighbourhood level 

• Spend time listening to groups and gathering feedback to understand their emotional responses and perceptions to trees 

• Work with communities and partner charities to map formal and informal networks within local neighborhoods

• Use creative approaches to evaluation, collecting and analysing impact data including volunteer surveys, 121 conversations and case studies to measure outcomes, particularly related to health and wellbeing 

• Reaching new audiences: building relationships with diverse communities  and work in partnership with community groups to co-design tree planting schemes in public realm

• Community stakeholder engagement - engaging and cultivating relationships including community groups, Parks groups, local charities, tenants and residents’ associations

• Organising in-person community engagement activities and training sessions for local residents including tree walks, citizen science sessions, workshops, networking opportunities and the sharing of resources 

• Integrate equality, diversity and inclusion principles into all aspects of our work 

• Maximising our communications impact: promote our work, raise awareness and increase our reach. Communicate regularly with our guardians and volunteers

• Create content to contribute to our social media, newsletter and website, for example: develop inspiring case studies about our work and beneficiaries. Help gather content at in-person events to support storytelling

Experience:

• Experience in the charity sector in community engagement or development

• Practical experience in successfully planning, coordinating, and delivering community-based events, workshops and activities

• Experience engaging with communities in London

• Experience in recruiting, training, supervising, and motivating groups of volunteers

• Experience in building and maintaining strong, collaborative relationships with diverse stakeholders, such as resident groups, schools, local authorities and charities

• Experience using co-design principles to facilitate workshops with a diverse range of communities

• Knowledge of tree planting/environmental sector is desirable but not essential

Skills and qualities:

• Empathetic, with good listening skills

• Able to build and maintain strong and meaningful relationships

• Excellent interpersonal and communication skills - ability to adapt to different audiences

• A strong commitment to environmental and social justice

• Passionate about our cause and able to inspire others

• Understanding of lived experience and community needs

• Excellent time management and organisational skills

• Creative problem solver

• Strong degree of flexibility is desirable - due to the nature of community work, some evening and weekend work will be required. You will be given plenty of notice

Please note, if you don’t have all the skills or experience, we still  encourage you to apply! 

Customer Services Manager

We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity.

Salary: £50,000

Location: Hybrid, Hammersmith London

Hours: Full time, 35 hours per week including mandatory office day on Tuesdays

Contract: Permanent

Closing date: Wednesday 24 December

Interview date: Thursday 8 January, Hammersmith

About the Role

As Customer Services Manager, you will lead and develop the charity’s customer services, resident engagement and communications functions. Your work will help deliver the organisation’s mission of providing safe, secure and good quality affordable homes for single women across London.

Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time.

Key responsibilities include:

• Leading customer services, resident engagement and communications across the organisation
• Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management
• Developing effective systems for complaints handling that reflect the charity’s Complaints Policy and Housing Ombudsman principles
• Maintaining up to date knowledge of legislation, regulatory standards and best practice
• Monitoring contractor performance and holding regular review meetings
• Producing performance reports and using data to identify improvements
• Embedding learning from resident feedback into service design
• Managing budgets, approving invoices and overseeing repair authorisations
• Supporting organisation wide planning as part of the Extended Management Team
• Providing clear leadership, managing performance and encouraging collaboration across teams

About You

You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement.

Essential skills and experience include:

• Strong experience in a customer focused management or supervisory role
• Knowledge of responsive repairs or property maintenance
• Experience handling complaints and producing clear written responses
• Strong communication, relationship building and presentation skills
• Competence in MS Office with good analytical and reporting abilities
• Ability to interpret customer insight and performance data to drive service improvements
• A collaborative leadership style with a commitment to equality, diversity and resident wellbeing

A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most.

About the Organisation

The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.

Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager. #INDNFP

Join Shaftesbury – Where every role adds up to a life well lived

We’re looking for a Head of Individual Giving to join our dynamic Fundraising and Communications team — a passionate group of people who want to make a difference. If you’re strategic, creative and driven, this is your opportunity to play a key role in Shaftesbury’s work.

At Shaftesbury, we’re more than a disability charity — we’re a team dedicated to helping children, young people and adults live full, flourishing lives. Guided by our values of being Open, Enabling, Inclusive and Courageous, we deliver personalised care and support that changes lives every day.

Please note this role does not qualify for visa sponsorship.

Senior Management Accountant (Part Time – 3 Days per Week)

A national charity seeking a Interim Senior Commercial Management Accountant to support their finance team during a period of growth and transformation.

This role will play a critical part in leading the development of costing and pricing models to support strategic decision-making. You will also deliver high-quality financial planning and strengthen financial insight across the organisation.

This is a part-time role (3 days per week) offered on a interim basis until April 2026.  The charity offers remote working, with access to a London office for those who prefer a hybrid approach.

The Role

As Senior Commercial Management Accountant, you will provide crucial support across financial planning, forecasting, modelling, and operational finance. Working closely with the Head of Finance & Finance Director, you will help deliver the charity’s mid-year forecast, develop organisational planning tools for the upcoming financial year, and lead on advanced costing and pricing work to support strategic decisions.

You will also support technical areas including partial VAT recovery, internal financial controls, and the migration of a small trading subsidiary to a new finance system. This role is ideal for someone who enjoys analytical problem-solving, partnering with non-finance colleagues, and contributing to organisational change.

Key Responsibilities

• Lead the development of costing and pricing models to support strategic decision-making.
• Deliver the mid-year (4+8) forecast, providing variance analysis and clear narrative insight.
• Prepare planning tools and templates for the upcoming financial year.
• Provide financial guidance and analysis to non-finance managers across the organisation.
• Produce high-quality management reporting for senior leadership.
• Support technical accounting matters, including partial VAT recovery and VAT group consideration.
• Lead on the migration of financial processes for the charity’s trading subsidiary to a new finance system.
• Conduct internal audits and support compliance with statutory and charity regulatory requirements.
• Partner closely with operational teams and budget holders to strengthen financial understanding and performance.
• Contribute to a positive and collaborative finance team culture, supporting process improvements and knowledge sharing.

About You

You will be a part-qualified or qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent) with strong experience in management accounting and developing robust cost and pricing models – ideally with experience working within commercial environments.

You’ll bring:

• Experience developing financial models, costings, and pricing work.
• Strong analytical skills and attention to detail.
• Excellent Excel capability (modelling, data validation, pivot tables, lookup functions).
• Experience supporting non-finance colleagues with forecasting, variance analysis, and performance insight.
• Ability to communicate complex financial information clearly and accessibly.
• Confidence working in a fast-paced environment with competing priorities.
• A collaborative, calm, and proactive approach.

Desirable:

• Knowledge of Jet Reports for Business Central.
• Experience with VAT recovery or working through VAT implications for charities.

Contract & Working Arrangements

• Contract: Interim until April 2026
• Day rate: £350- £425 (depending on experience)
• Hours: Part-time – 3 days per week
• Location: Home-based or hybrid with London office access

This role would suit a professional individual with solid current trade union knowledge, with excellent communication skills, with proven experience of implementing projects to diverse international and multi-cultural environments and fundraising in a global context. 

The Head of Union Building will lead a team at head office and work collaboratively with Union Building related staff in our regions to develop and deliver the ITF’s ambitious Union Building programme and its growth path. This includes the development, implementation and monitoring of strategies to ensure that Union Building portfolio and funding grows, and that Union Building projects achieve their agreed objectives and are coherently reported in line with TUSSO standards. The role will also contribute to the strategies required to fulfil the ITF’s overall objectives.

Due to the international aspects of the organisation’s work, a good working knowledge of another language would be an advantage. Proficient in using standard office equipment and other relevant software.

ITF offers a highly competitive defined benefit pension salary scheme, a flexible hybrid working model, enabling staff to work from home as well as the office, as well as the opportunity to work in a state-of-the-art modern office building in central London.

This role will deliver the ITF Group financial budget, forecasts, reports of actual results and explanations of variances, be responsible for the chart of accounts and accruals and prepayments, and develop and exploit the use of finance systems and interfaces with other systems.

Your core responsibilities will include:

•  Budgeting, forecasting and reporting: Deliver the ITF Group financial budget and forecasts, propose budgeting assumptions, issue monthly accounts and variance analysis and report on financial risks and opportunities.
• Engage with stakeholders: Deliver reports of actual results, and explanations of variances to budget and forecast, to the Finance Director, senior managers and other stakeholders.
• Group-wide reporting: Review, challenge as required, and process expenditure returns from regional offices and upload these to the finance system to be included in ITF Group actual results.
• Chart of accounts: Responsible for the chart of accounts, opening and closing elements of the accounts, other coding matters, and controlling access rights to the finance systems and other financial information.
•  Accounting: Responsible for all accruals and prepayments, including overseeing those posted by the Head of Finance, Financial Controller and others.
• Supporting business partners: Provide regular donor funding reporting, accrue or defer income and expenditure, and make coding changes as requested by the donor funding team.
• Assisting audits: Prepare for and assist with the external audit and year-end and complete allocated balance sheet reconciliations.
• Strategy and projects: Strategic and ad hoc projects and financial modelling.
• Systems: Develop and exploit the use of finance systems and interfaces with other systems, upgrade finance systems, manage the relationships with finance software suppliers and ensure resilience, backups and contingency plans in relation to finance systems.

About You

You are a qualified accountant (e.g., CCAB or CIMA) with a proven track record in a senior finance role.

To be successful in this role, you will have:

Essential criteria:

• Advanced Excel and intermediate Word skills.
•  Practical experience with complex finance databases (e.g., Sage, Oracle, SAP) and, reporting tools.
• Strong project management skills.
• Direct experience of being audited by external financial auditors.
• Knowledge and hands-on experience preparing annual reports and financial statements, with a solid knowledge of accounting standards and HMRC requirements.
• Exceptional attention to detail, accuracy, be numerate and have the organisational skills to meet tight deadlines.
• A problem solving and systematic approach.
•  A willingness to adapt working hours during periods of high demand to ensure deadlines are met.
• Be fluent in English.

Desirable criteria:

• Experience in implementing new finance databases and reporting tools.

WHY WORK FOR US 

ITF offers a highly attractive salary and annual bonus, competitive pension scheme and annual leave entitlement, as well as the opportunity for international travel. 

At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and strength. This means that we work creatively to make the most of unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity. 

Fundraising Manager - Bids and Trusts (Part-Time, Remote
Organisation: Gilgal Birmingham
Hours: 3 days per week (22.5 hours)
Salary: £35,000 – £40,000 FTE (pro rata £21,000 – £24,000 depending on experience)
Our Location: Birmingham 
Closing Date: Monday 15th December

Gilgal Birmingham is a specialist domestic abuse charity providing refuge accommodation and community-based support for women and children at risk of, or experiencing, domestic abuse. We offer emergency refuge spaces and a growing range of outreach services that help women rebuild their lives, access safety, and move towards independence.

We are seeking a Fundraising Manager - Bids and Trusts to secure and manage the funding that enables this vital work. This is a key strategic role leading our grants, trusts, statutory funding and corporate income pipeline, working closely with the CEO and Senior Management Team. You will be responsible for prospect research, high-quality bid writing, reporting, and building strong relationships with funders and partners. This role is ideal for a self-starter who can manage the full fundraising lifecycle and contribute to the growth of a life-changing service.

This is a part-time, remote position, but hybrid working in our Birmingham office is also an option.

Key Responsibilities
Strategy and Planning

• Work with the CEO to implement Gilgal’s Fundraising and Income Generation Strategy.

• Develop and maintain a pipeline of funding opportunities from trusts, foundations, statutory bodies, and corporate partners.

• Prepare a rolling income generation plan with timelines and bid targets.

• Support the CEO in identifying opportunities for partnership bids and collaborative tenders.

Grants and Trusts

• Research and identify suitable funding opportunities aligned with Gilgal’s priorities.

• Develop strong, evidence-based funding proposals with clear outcomes and robust budgets.

• Coordinate with service leads and finance staff to ensure accuracy and compliance.

• Manage the full bid lifecycle, from identification through to submission, monitoring, and evaluation.

• Maintain a funding tracker with deadlines, progress updates, and reporting requirements.

Relationship Management

• Build and maintain strong relationships with funders, trusts, commissioners, and partners.

• Provide ongoing updates to funders to strengthen long-term partnerships.

• Attend relevant meetings, events, and briefings.

Reporting and Monitoring

• Produce clear, impact-focused reports for funders and stakeholders.

• Work with colleagues to collect and analyse outcomes data to inform bids and reporting.

• Review successful and unsuccessful bids to identify trends and improve future applications.

• Support the CEO and Finance Director in aligning budgets with funder requirements.

• Contribute to regular Funding Overview Reports and Income Generation Plans for the Board.

Corporate and Individual Fundraising Support

• Support the CEO in developing relationships with corporate partners and donors.

• Contribute to wider fundraising initiatives as needed.

Other Responsibilities

• Uphold confidentiality and data protection in line with Gilgal’s policies and the Data Protection Act.

• Promote equality, diversity, and inclusion.

• Contribute to organisational planning, evaluation, and policy development.

• Support a culture of collaboration and continuous improvement.

• Undertake other duties reasonably requested by the CEO.

Essential Skills and Experience

• Proven track record in trusts and grants fundraising at a senior level.

• Experience in bid writing and grant management within the charity or public sector.

• Strong understanding of trust, foundation, and statutory funding landscapes.

• Excellent written communication and persuasive writing skills.

• Highly organised with the ability to manage multiple deadlines.

• Financial literacy and ability to prepare project budgets.

• A collaborative, flexible, and motivated approach to work.

Desirable

• Membership of the Chartered Institute of Fundraising or similar.

• Experience using CRM or fundraising databases.

• Experience in the domestic abuse, housing, or social care sectors.

• Experience with corporate fundraising or CSR partnerships.

• Knowledge of impact measurement and theory of change.

• Knowledge of funders in Birmingham/West Midlands and/or with an interest in domestic abuse.

Due to the nature of our work, this post is open to women only and is covered by a Genuine Occupational Requirement (Schedule 9, Equality Act 2010). All appointments are subject to references and a DBS check.