Director jobs in London

Director of Retail

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About the Role

We are seeking an outstanding Director of Retail to lead one of Sense’s most significant income-generating operations. This is a critical executive leadership role, responsible for the strategic direction, performance, and future resilience of 108 charity shops, employing over 300 staff and generating £15m annual turnover.

Reporting directly to the Chief Finance & Commercial Officer, you will lead a national retail team and play a pivotal role in ensuring Sense’s long-term financial sustainability. You will drive innovation, commercial excellence, and operational effectiveness - building a modern, resilient retail model that supports Sense’s mission and responds to a fast-changing retail landscape.

This is a hybrid role, working between home and our site in Crayford. There will also be regular travel to our charity shops across the UK.

Key Objectives

• Develop and deliver a national retail strategy that drives sustainable income growth across physical shops and e-commerce.
• Lead digital and operational innovation to improve efficiency, enhance customer experience, and maximise profitability.
• Build strong strategic partnerships to extend reach, visibility, and income.
• Champion sector-leading retail practice, ensuring Sense remains competitive, agile, and future-focused.

Key Responsibilities

• Provide inspirational leadership to a high-performing national retail team of staff and volunteers, fostering a culture of accountability, collaboration, and continuous improvement.
• Drive retail performance using data-led insights to identify opportunities, manage risk, and deliver results.
• Strengthen and diversify income streams, including expanding and optimising e-commerce.
• Lead financial planning and performance management, ensuring delivery of income targets and strong return on investment.
• Optimise the retail property portfolio to ensure value for money, profitability, and estate sustainability.
• Lead scenario planning and build operational resilience to respond effectively to market changes.
• Ensure robust governance, compliance, and risk management across all retail operations.
• Strengthen community engagement and deliver a consistent, high-quality customer experience across all retail locations.
• Represent Sense Retail externally, building influence with sector bodies, partners, and stakeholders.
• Embed sustainability and social responsibility into retail practices, supporting Sense’s commitment to addressing the climate crisis.

About You

You will be a strategic, values-driven retail leader with the credibility and experience to operate at executive level.

You will bring:

• Proven success in a senior retail leadership role within a large multi-site charity, public sector body, or comparable organisation.
• A strong track record of driving income growth, innovation, and transformation.
• Experience leading large, geographically dispersed teams through change.
• Deep knowledge of charity retail governance, regulation, and best practice.
• Strong financial acumen, with experience managing significant budgets and using performance analytics to inform decisions.
• Excellent communication and stakeholder management skills, including experience presenting to executive teams and boards.
• A clear commitment to equity, inclusion, and the rights of disabled people.
• Resilience, adaptability, and the ability to lead calmly and confidently in a complex environment.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the job description and person specification before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. 

Hoxton Health helps hundreds of local people to manage long term conditions and stay mobile and independent as they age.  We are seeking a new director for our calm and friendly complementary therapy clinic based in St Leonards community hospital.

About Us
Hoxton Health is a well-valued local charity, established over 30 years ago, providing low-cost complementary therapy treatments for older people and those with long term conditions. We fundraise and build partnerships to subsidise treatments, offering lower costs to older patients. Based in St Leonard’s Hospital in Hackney, our friendly team consists of independent practitioners delivering therapies through the week, two other part-time office staff, and a team of volunteers who run the reception.

What will you be doing?
The Centre Director is responsible for the management of all aspects of the organisation's operations and development – internally and externally.
This includes:

• Governance and strategy, including support for Trustee Board
• Oversee smooth running of the clinic
• Finance and fundraising
• Staff management
• Monitoring and evaluation of grant funding
• Development of new projects
• Partnership engagement with other agencies

The clinic is small but busy, with varied days and experiences. We foster a friendly and supportive environment for both our patients and team members. Leadership, guidance and inspiration for this must start with the Centre Director’s work and influence.

Why join us?

• Opportunity to shape the future of a well loved, longstanding service for older people and those with complex needs
• Satisfaction of leading a service with real and valued impact on the health of local people
• Opportunity to join and lead a friendly and welcoming team
• Employer Pension contribution
• Complementary therapy treatments at staff rate

Director of Development

Contract: Permanent
Function/Team: Development
Location: London, UK
Hours: Full time, inclusive of breaks
Reporting to: CEO

Salary: £54,649 - £61,726

STOP THE TRAFFIK prevents vulnerable communities from being recruited, trafficked, and exploited. Our targeted prevention efforts disrupt the criminal business of human trafficking, making it too high-risk and low-profit to be viable.

As a core member of the Executive Team, the Director of Development will lead on organisational income generation and operational development. Working closely with the CEO, Presidents, this role will oversee all fundraising, partnerships, communications, and internal operations, ensuring STT is financially strong, strategically aligned, and operationally effective.

Leadership & Team Management

· Work closely with the CEO to deliver the organisation’s strategic plan, focusing on sustainable growth, financial health, and operational excellence.

· Work with the Presidents to grow funding and pro-bono support to scale organisational capacity for impact.

· Create and deliver a three-year development strategy, with a focus on diverse and sustainable income.

· Line manage and lead head of, manager, and project officer roles.

Fundraising & Partnerships

· Provide strategic advice to the Head of Development & Communications.

· Support on the management of our STT Prevention Ambassador Network, which should generate philanthropy and donation opportunities.

· Identify new strategic partnerships and funders to nurture, with a focus on growing our philanthropy stream.

· Oversee and grow income across trusts and foundations, philanthropy, individual giving, and corporate partnerships.

Finance

· Oversee financial strategy and operations, ensuring sound financial management withregular reporting to Senior Leadership and the Board of Trustees.

· Oversee budgeting and financial planning with support from manager roles and Oasis Charitable Trust.

Communications & Brand

· Oversee our brand and storytelling, ensuring a consistent, impactful voice across audiences.

· Support external representation of STOP THE TRAFFIK, including speaking engagements, donor presentations, and media opportunities.

Governance & Impact Measurement

· Support the CEO and Board of Trustees through accurate reporting and transparent communication on performance.

· Manage the Senior Leadership Team meetings ensuring alignment to strategy.

· Lead cross-organisational improvement projects to strengthen operational efficiency and impact measurement.

· Lead how we measure our prevention-focused impact, strengthening our theory of change, monitoring & evaluation processes, and overseeing our annual impact report with support from our Communications Managers.

Benefits:

· A friendly, supportive team environment.

· Opportunities to collaborate with global partners and experts.

· Autonomy to take initiative and propose process improvements.

· Access to a healthcare cash benefit scheme (including partner/children coverage).

· Corporate eye-care scheme.

· Life insurance.

· Non-contributory Group Personal Pension Scheme (7% employer contribution).

· 27 days annual leave plus 8 bank holidays (increasing to 33 days with service).

· Cycle to Work scheme.

· Season Ticket Loan.

· Option to switch 2 bank holidays to suit personal needs.

· Flexible working policy reflecting staff needs.

· In-house and external training opportunities.

Further details about STOP THE TRAFFIK can be found on our website.

If you have the relevant experience, are highly resourceful, adaptable, pro-active, and a critical thinker able to work in a fast-paced environment, please send a CV and brief cover letter (both as pdf format) that evidences your ability to be successful in this role.

Only applications sent via email will be considered to ensure an equitable review process. We will be reviewing applications and conducting interviews for this role on a rolling basis.

We cannot sponsor applicants at this time.

Registered Charity No. 1127321

Harris Hill is delighted to partner exclusively with Toynbee Hall to recruit their new Director of Finance & Operations. (Hybrid)

Toynbee Hall has been based in the East End of London since 1884. Throughout our history we have worked alongside communities experiencing poverty, inequality and injustice, offering practical support while also influencing wider social change. Today, we continue this mission through a combination of frontline advice services, community-led programmes, research rooted in lived experience, and policy influencing.

• Location: Aldgate East, London.
• Contract: Permanent, Full Time. Flexible working is available.
• Hybrid working: A minimum of 2 days a week is required in the office.
• Salary: £85.000pa

Equity, Diversity and Inclusion at Toynbee Hall

Equity, diversity and inclusion are central to Toynbee Hall’s mission and to how we operate as an organisation. We believe we cannot achieve our vision of a fairer future without addressing structural inequality, discrimination and racism.

We welcome applications from people of all backgrounds and particularly encourage candidates from groups under-represented in leadership and across the charity sector. We are committed to fair and inclusive recruitment and to providing reasonable adjustments where needed.

About the Role

The Director of Finance and Operations is a senior leadership role responsible for ensuring that Toynbee Hall has the financial resilience, operational systems and governance structures it needs to deliver its purpose.

Reporting to the Chief Executive, the postholder will lead our finance function, IT and information governance, facilities and estates management, procurement, contracts, commercial lettings, and health and safety. This is both a strategic and a hands-on role: as well as setting direction and advising colleagues, the Director will oversee day-to-day operations to ensure that the organisation is well-run, compliant and efficient.

Key aspects of the role include:

• Leading financial strategy, planning and reporting
• Ensuring strong internal controls and effective financial systems
• Managing IT contracts, cyber security and information governance
• Leading a small, experienced team and supporting colleagues across the organisation with clear, timely information
• Lead the operation of Information Technology Services, procurement, facilities, estates management and Health and Safety.
• Ensure regulatory and contractual compliance including on H&S and Complaints.
• Support the CEO, SMT, Board, Finance and Fundraising Committee, Audit and Risk Committee so they can make informed decisions regarding our risks, financial strategy and the management of our assets

This is a pivotal role at the heart of the organisation’s financial and operational health, playing a major part in shaping our long-term sustainability.

What You Will Bring:

• Senior financial leadership experience, ideally in the charity or wider not-for-profit sector
• Strong technical knowledge of charity accounting, financial planning, compliance and governance
• Experience overseeing corporate services such as estates, IT, facilities or procurement
• The confidence to work closely with trustees, senior colleagues and external partners
• The ability to balance strategic thinking with practical, operational delivery
• A collaborative leadership style grounded in our organisational values

Please contact Simon Bascombe at Harris Hill for more information on the role and how to submit your application.

Closing date for full applications: 12pm, Thursday 22nd January 2026

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Hearing Dogs for Deaf People – Associate Director of Performance Marketing
Location: Hybrid working with some travel to Hearing Dogs offices in either Buckinghamshire or East Yorkshire.
Salary: £65-70,000 per annum.
Contract: Permanent, full-time hours. 

Hearing Dogs for Deaf People, whose mission is build confidence, companionship and connection for people with hearing loss, is seeking a talented Associate Director of Performance Marketing to drive marketing activities that will help them expand their reach, mobilise support and build understanding and awareness.

Hearing Dogs for Deaf People has been creating life-changing partnerships between hearing dogs and deaf recipients since 1982. As well as acting as an ear to their partners and alerting them to sounds, the charity’s clever and expertly trained dogs help deaf people to live life with confidence and independence, whilst providing love, companionship and emotional support. This is coupled with the provision of emotional and practical support services for anyone with hearing loss.

Following on from a strategic review, the charity is now entering an exciting period of growth and expanding their Individual Giving Directorate, to enable them to transform many more lives across the UK.

Playing a pivotal role in supporting this growth, the Associate Director of Performance Marketing is a newly created and influential position with significant scope to shape how Hearing Dogs grows their supporter base, sustains their supporter and volunteer community and attracts more people to their services through impactful digital and multi-channel marketing. The postholder will lead marketing activity that is insight-led and audience focused to ensure that each campaign strengthens connection, builds loyalty and generates sustainable income. This includes being responsible for growing the charity’s flagship Puppy Sponsorship programme to increase value and volume, establishing a legacy marketing programme and identifying opportunities for cross-selling and deeper engagement across all products.  

The ideal candidate will be a senior strategic leader responsible for driving individual giving growth and supporter retention through digital and multi-channel marketing. You will have a strong commercial, income generation and digital background, you will lead marketing that is insight led and have a deep understanding of how AI technologies can help the charity enhance performance. Advanced skills in using data, analytics and audience insight to shape strategy, optimise campaigns and measure impact will be essential, alongside strong leadership and people management skills, with the ability to inspire and develop high-performing teams. Finally, you will have excellent communication, influencing and stakeholder management skills at a senior level.

This is an exciting opportunity to help Hearing Dogs shape their future with the flexibility of hybrid working remotely and spending time at Hearing Dogs’ stunning offices, with friendly and passionate staff and their four-legged friends.

If you want to lead the pack and help deaf people live well with hearing loss Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 26th January, 9.00 am. 

Goodman Masson are partnered with an award-winning, pioneering organisation dedicated to preventing human suffering caused by armed conflict, as they seek a Finance & Operations Director to join their Directors' Group.

They work globally with civil society, protecting human rights and promoting humanitarian action. Their brand is built on strategic engagement, reputation, and impact.

You Will Be:

• The financial compass, driving fiscal excellence, rigorous control, and compliance across international operations.
• A strategic partner shaping long-term organisational strategy, providing expert financial advice, and managing organisational risk.
• Hands-on in day-to-day functions, ensuring best-practice financial systems, leading statutory reporting, and managing fund investment compliance.
• A mentor cultivating a high-performing, supportive Finance Team.

You Will Have:

• 10+ years of senior leadership experience in financial planning, budgeting, and reporting
• Leadership experience within an international charity setting.
• Deep technical expertise in Charity SORP, regulatory compliance, and managing complex international finance/currencies.
• Proven experience supporting governance through Board liaison (Audit/Risk).

Salary range is £70,000 - £80,000 Depending on Experience + Benefits.

Applications are being reviewed as and when they are received, therefore please apply ASAP to ensure your details are considered.

Director of Operations

Lead with Purpose. Shape the Future of Christian Care.

Pilgrims’ Friend Society has been providing Christian care to older people for over 200 years. Today, as the UK faces an unprecedented ageing population, we are growing to meet the challenge and we need an exceptional leader to help us deliver our vision of fulfilled living for older people.

We operate 12 care homes and 9 housing schemes across England, with ambitious plans to expand to 15 homes and beyond. Our mission is clear: to provide outstanding care rooted in Christian values, and to partner with local churches so that older people experience dignity, community, and the love of Christ.

About the Role

As Director of Operations, you will:

• Lead and oversee our portfolio of established care homes and housing schemes.
• Ensure regulatory compliance, quality of care, and financial sustainability.
• Drive operational excellence, innovation, and efficiency through systems and processes.
• Work closely with our Executive Team to deliver our Growth and Renewal Programme, including new builds and acquisitions.
• Inspire and develop a talented team of managers and operational leaders.

This is a senior leadership role with significant influence on the future of our organisation and the lives of hundreds of older people.

About You

• We are looking for a strategic, values-driven leader who brings:
• Significant experience in adult social care operations or a closely related sector.
• Strong knowledge of regulatory, Health & Safety, and compliance frameworks.
• Proven ability to deliver quality and financial targets at scale.
• A collaborative leadership style, with a commitment to developing people and culture.

A personal Christian faith and alignment with our basis of faith(a genuine occupational requirement under the Equality Act 2010).

Why Join Us?

• Be part of a growing organisation with a clear vision and calling.
• Influence how society values older people and supports churches in ministry.
• Work in a culture that prioritises prayer, faith, and excellence.
• Competitive salary, generous holiday, pension scheme, and life assurance.