Director jobs

Do you want to join an organisation committed to addressing low literacy and numeracy levels amongst people in the criminal justice system?

We’ve made substantial progress in recent years, with improvements and expansions to our delivery model and significant growth in our staff team. In Spring 2026, we will launch our refreshed organisational strategy, which will shape our work over the next three years and beyond. To support this growth, we are recruiting for a full time Director of People to help provide strategic people leadership to our growing team of staff and volunteers.

In this pivotal leadership role, you will shape and deliver our People and Culture strategy, ensuring an inclusive, values‑driven and high‑performing environment for our people. You will lead organisation‑wide strategic workforce planning, oversee the full employee lifecycle, and champion initiatives that strengthen engagement, wellbeing and belonging. As a core member of the Senior Leadership Team, you will advise on all workforce matters, drive leadership development, and support our managers to build capability and confidence. You will ensure our HR, volunteering and people operations run smoothly and efficiently, modernising processes and maintaining compliance with employment law, safeguarding requirements and best practice. You will also provide strategic oversight of EDIB work, reward and recognition frameworks, and organisational risk, while leading a dedicated team covering HR, learning and development, and volunteering.

The role requires excellent communication and organisational skills, strong knowledge of employment law, the ability to coach and influence senior leaders, and the capacity to work autonomously while managing multiple priorities effectively. You must be IT literate, with a good working knowledge of the commonly used Microsoft business tools, and be able to work independently. The role calls for a hands-on, collaborative, people‑centred leader with strong emotional intelligence, an inclusive and values‑driven mindset, and the ability to think strategically while remaining performance‑focused and learner‑centred.

We want to hear from applicants who are as committed to the cause as we are.

This is a home-based role but may require occasional travel around the UK including overnight stays. This role is 5 days per week (35 hours) with working days/hours to be mutually agreed in line with business needs.

Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions.

Interviews, which will be held online, will take place on 31st March and 1st April 2026

Assistant Director of Fundraising (Major Donors)

Are you a senior major donor fundraiser ready to take on a broader leadership role — while helping bereaved children and young people rebuild their lives?

You will join a well-established UK charity supporting children, young people and families facing the devastating impact of bereavement. Through specialist counselling, group programmes, creative therapies and expert support, the organisation ensures that no child has to navigate grief alone.

As Assistant Director of Fundraising (Major Donors), you will combine hands-on relationship management with strategic leadership responsibility. This is more than a portfolio role — you will help shape the direction of income growth across the organisation.

In this role, you will:

• Lead and grow a portfolio of high-value donors and prospects

• Build meaningful, long-term relationships with high-net-worth supporters

• Develop compelling proposals and secure significant multi-year gifts

• Confidently lead donor meetings and make high-value financial asks

• Own and drive the major donor pipeline, forecasting and income targets

• Line manage and support fundraisers within the team

• Work closely with senior leaders and trustees to maximise donor engagement

• Use events strategically as cultivation and stewardship opportunities

• Deputise for the Director of Income Generation and contribute to strategic planning

You will bring:

• A strong track record of securing major gifts

• Deep understanding of major gift pipeline management and income forecasting

• Experience working to ambitious financial targets

• Confidence operating at senior stakeholder level

• Excellent written skills and the ability to craft persuasive proposals

• Strong CRM and data management capability

• The leadership skills to influence peers and drive collaboration

Most importantly, you will be values-driven, emotionally intelligent and motivated by the opportunity to help young people find hope and resilience after loss.

Why this role?

You will have genuine strategic influence. You will shape a growing major donor programme. And you will see directly how the income you secure transforms the lives of bereaved children and families.

If you are ready to step into a role that blends leadership, strategy and meaningful donor relationships — we would love to hear from you.

#Major Donors #Philanthropy #Fundraising

The BRIT School is seeking an experienced and visionary Director of Communications to lead an evolving communications strategy that ensures the School remains the first choice for young, diverse artists.

This senior role has strategic responsibility for marketing, digital and social media, PR, alumni engagement, and brand management. You will be working directly with Principal Stuart Worden and be his voice in press releases, communications with industry, fundraising and lobbying environments. Working closely with the Senior Leadership Team (SLT), Development Team, Trustees, and industry partners, the postholder will play a pivotal role in driving student recruitment, strengthening industry relationships, supporting fundraising ambitions, and enhancing the School’s national and international profile.

You are an experienced strategic marketing and communications leader with a passion for arts and education at senior level, you know how to build powerful brands, lead talented teams, and deliver campaigns that inspire, engage and drive real impact. Collaborative, adaptable and values-led, you bring strong digital, PR and storytelling skills, commercial awareness, and a genuine commitment to diversity, equity and inclusion—thriving in a creative, fast-moving environment.

Director of Healthcare Operations & Income

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Director of Healthcare Operations & Income

Hybrid 

Full Time/Permanent

Our offer to you 

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive: 

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping 

 
About Us 

This is a fantastic opportunity to join a team of over 1,300 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.  

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services including our Ambulance Operations and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them such as SJA Volunteers, and our Young Responders programmes. There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.  And now with a new strategy and after a review of our current structures were recruiting to a new National Head of Ambulance Operations to help take our delivery to the next level and build our services. 
 
Job Summary 

In a newly refreshed role, were looking for an outstanding individual, someone that will bring robust experience in aligned fields, is used to working in a challenging but rewarding environment, enjoys leadership and is genuinely driven by the cause of St John. 

We have huge ambition at St John to increase our income, reach and impact and as lead Director, you will hold overall responsibility and accountability for the Healthcare Operations Directorate encompassing Event Healthcare, Ambulance Operations and Community Healthcare delivery. You will drive the commercial ambition of your portfolio, shaping strategy, setting direction, and delivering against stretching targets. You’ll work closely with volunteer leaders across the organisation, forging strong partnerships that strengthen our impact and help us build new community centred healthcare provision. 

You will take the lead on our engagement with the Care Quality Commission (CQC) and key external partners, regulators, stakeholders and commissioners, including Event Customers, ICBs, Trusts and the wider NHS. Central to the role is championing innovative, high quality, patient centred services that are reliable, financially viable, effective and continuously improving. You will provide visible, motivational leadership across your directorate, embedding our HEART values and positioning our services as an employer of choice beyond the NHS. Alongside fellow leaders, you will share collective responsibility for delivering the charity’s strategic objectives, while confidently managing a significant P&L of approximately £20m+.

About You 

You will be degree‑educated (with a relevant master’s desirable), ideally hold a clinical qualification such as Registered Paramedic. You’ll bring substantial senior leadership experience in large, complex organisations, with a strong track record in delivering ambulance or health service strategies, leading in CQC‑regulated environments, and managing a commercial operation of £20m+ with full P&L accountability. You’ll have experience shaping effective policies and processes, leading large staff and volunteer teams, and delivering complex change programmes. Exceptional interpersonal, influencing and people‑centred leadership skills, underpinned by emotional intelligence and collaboration, are essential.

About the Role 

• To lead and hold overall responsibility and accountability for our major services including Event Healthcare, Ambulance Operations and Community Healthcare delivery.
• To hold overall accountability for a significant P&L and ensure adherence to plan
• To ensure that our services are patient focused, responsive, safe, effective, well led, and sustainable, and hold overall accountability for CQC leadership and the highest standards of delivery.
• To role model, empower and enable your people. To champion and exemplify compassionate, ethical and accountable leadership and St John HEART values.
• Inspire excellence, compassion and commitment in your leadership team
• In collaboration with key colleagues, lead on the development of effective business and commercial development and marketing strategies that drive revenue surplus, enhance market share, and strengthen brand value.   
• Establish and drive continuous improvement of KPIs and dashboards to measure and drive effectiveness across the various teams, including Events and Ambulance Operations, and the business and to ensure we meet compliance of all Healthcare Operations contracts, continually measuring and acting on customer/stakeholder feedback
• Cultivate relationships with external stakeholders, partners and customers (including key Event customers, Association of Ambulance Chief Executives (AACE), ICB’s, and NHS England), ensuring the Charity is well positioned to capitalise on potential business and funding opportunities

Please see the job description for more detail (this can be viewed on our website or once you click apply) 

If you are a current St John Ambulance employee, please apply here: Click here 

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below 

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.   At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.    

'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'. 

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy. 

Operations Transformation Programme Director

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Interim Operations Transformation Programme Director 

Full Time/Fixed Term Position for 18 Months (potential for permanent role)

Our offer to you 

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive: 

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping 

 
About Us 

This is a fantastic opportunity to join a team of over 1,300 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.  

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance Operations) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them such as our Volunteers and our Young Responders programmes. There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.  And now with a new strategy and after a review of our current structures were recruiting to a new Operations Transformation Programme Director to help take our delivery to the next level and build our services. 
 
Job Summary 

As The Operations Transformation Programme Director, you’ll build and lead a new directorate driving major change across Estates, Fleet, Logistics and Supply Chain to ensure St John’s operational services are efficient, future‑ready and deliver outstanding support. Reporting to the COO, you’ll oversee Estates & Facilities, Fleet, Logistics, Clinical Equipment, Health & Safety and Business Continuity, managing a c.£22m budget. You’ll ensure that we implement our new Estates strategy, lead capital investment, transform contract management, and deliver a best‑in‑class logistics and supply chain model. Success means measurable performance improvements, achieving key transformation milestones, strengthening stakeholder relationships, and embedding a culture of innovation, inclusion and continuous improvement while ensuring value for money.

About You 

You will bring senior leadership experience from a large, complex organisation, with strong expertise in either estates and FM, or supply chain, logistics, medical devices and contract management. You will have led large, diverse and geographically dispersed teams, delivering major transformation and operational improvement programmes. Degree‑educated with relevant professional development, you will demonstrate inspirational leadership, excellent communication, analytical thinking, confident board‑level reporting, and proven budgetary management.

About the Role 

• Own and be accountable for the development and delivery of transformation plans for estates, fleet, logistics, and supply chain, aligned with organisational strategy and ensuring safety, quality, and efficiency
• To be accountable for the account management of key external providers across Fleet and Estates
• To hold overall accountability for a significant P&L and ensure adherence to plan delivering value and measurable improvements.
• Lead change initiatives, engaging stakeholders and driving adoption of new processes and technologies.
• To role model, empower and enable your people. To champion and exemplify compassionate, ethical and accountable leadership and St John HEART values.
• Establish and drive continuous improvement of KPIs and dashboards to measure and drive effectiveness across the various teams and the business and to ensure we meet internal and external compliance requirements, continually measuring and acting on customer/stakeholder feedback
• Cultivate relationships with external stakeholders, partners and customers.

Please see the job description for more detail (this can be viewed on our website or once you click apply) 

If you are a current St John Ambulance employee, please apply here: Click here 

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below 

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.   At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.    

'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'. 

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy. 

The Director of Programmes & Learning (DPL) provides strategic, technical, and operational leadership for Amna’s programmes across all geographies, partners, and ecosystem levels. The DPL champions a culture of learning, quality, and continuous improvement, ensuring that all programme strategies and initiatives are designed to advance Amna’s global mission.

Please note that compensation will be benchmarked and weighted according to the cost of living and market standards in the country where the candidate currently resides

Are you passionate about tackling the issues faced by young people such as school absence, loneliness and career opportunities, and determined in supporting their development of life and employability skills? Then there is a place for you at WeMindTheGap. 

We are seeking a special person to fill a new role, Director of Operations. You will bridge the gap between our Board of Trustees, CEO and Operational Delivery. You will be responsible for turning our 5-year plan into high-quality sustainable action while ensuring that our culture remains the golden thread running through everything we do. To do this you will need to be able to effectively manage our growing team of circa 31 staff, line manage our Senior Leadership Team, maximise our yearly budget of roughly £1.7 million, and monitor and report on our Key Performance Indicators directly to our CEO.

Over the last decade, WeMindTheGap has walked alongside the most amazing young people aged 11–25yrs who have fallen through the gaps to find their place in the world. However, sadly, factors such as the Covid-19 pandemic mean that the need for our programmes is greater than ever.  

That is why we have launched an ambitious 5-year plan to deepen our impact and expand our ‘Villages’. Through our place-based approach and continuum of five programmes, we provide our 'Gappies' with work and life skills opportunities, a sense of belonging in their communities, and a chance to build independent, fulfilling lives. 

If you are an individual who thrives in social system changes, complex systems work, if you are driven by purpose and want to be part of an organisation that changes the lives of young people today and for our future generations, we want to hear from you. 

Location: In-person at our WeConnect Hubs (Wrexham, Flintshire, Cheshire) 
Salary: £50,000 
Hours: Full-time, 5 days a week (37.5 hours) 
Start Date: ASAP, ideally by 01/05/2026 (negotiable) 
Contract: Permanent 
Deadline: 12:00pm, 11th of March 2026

To find out more and how to apply, please download and read our full ‘Director of Operations - Recruitment Pack’. 

Please note, the deadline for applying is 11th March 2026 and if chosen for stage 2 you must be available for interview in-person on 31st March or 1st of April 2026.

The Director of Finance & Corporate Services is a new post for the East London Mosque Trust (ELMT). The Director of Finance will lead the Trust’s financial strategy, planning, and operations. This pivotal role will oversee the day to day financial transactions and ensure compliance while driving financial sustainability, transparency, innovation, and long term growth. The post holder will work closely with the CEO, the Senior Management Team, and the Trustees to help shape the future direction of the organisation. As one of the largest mosques and Islamic centres in the UK, it is imperative to build capacity in the leadership team to deliver effective, informed, strategic financial decisions to support the future sustainability of the ELMT.

Responsible to: CEO

Director of Finance & Corporate Services

The Director of Finance & Corporate Services is responsible for the proper conduct of all aspects of the day to day financial management of the ELMT.

Finance Management

• Oversee budgeting, forecasting, and financial reporting processes.
• Ensure robust financial controls and compliance with charity regulations and accounting standards.
• Manage cash flow, reserves, and funding streams including grants, donations, and contracts.
• Maintain an annual and a five-year financial forecast to underpin the strategic objectives.
• Responsibile for managing ELMT’s investments, while developing and implementing strategies for maximising ELMT’s finances.
• Manage and develop the finance team, fostering a culture of accountability, excellence and continuous improvement.
• Collaborate across departments to support financial literacy and budget ownership.

Governance & Compliance

• Prepare financial reports for CEO/SMT, the Board of Trustees and funders.
• Ensure compliance with The Charity Commission, HMRC, and Companies House requirements.
• Lead on audit preparation and liaise with external auditors.
• Lead on digital transformation for financial arrangements.
• Ensure there is a knowledge/awareness of fraud across the organisation.
• Ensure good risk management.

Finance, Sustainability & Compliance

• Optimise financial controls and processes in order to minimise financial risks, and ensure organisational compliance.
• Ensure compliance with funding agreements across all the teams and services.
• Ensure monthly reconciliation of all control accounts including creditors, debtors, payroll and banks; the preparation of monthly management accounts; and preparation/maintenance of control over all non-transactional journals such as accruals, prepayments, fixed assets/depreciation.
• A sound understanding of Islamic financial principles and their application within a charitable and governance context.
• Lead the strategic financial planning process, delivering annual and forecast budget plans, periodic forecasts within year and funding requirements, working closely with CEO and SMT.
• Plan and coordinate all tax, finance and treasury management practice and policy, with reference to charitable status, cash management and investments, reviewing and reporting on investment portfolios on a monthly basis.
• Ensure monthly payroll is accurate and timely, including all matters related to HMRC, and PAYE submissions.
• Have a full oversight of contracting and procurement activities and procedures, ensuring compliance with regulatory requirements, always seeking value for money, and where possible, cost saving opportunities.
• Check the condition of all assets and conduct an ongoing review of whether assets and investments are being put to best use and serving the organisation’s interests.
• Work with the CEO to identify new revenue-generating tactics.
• Responsible for the preparation of annual accounts to prescribed standards, managing effective relationships with the auditors, taking responsibility for the completion and submission of statutory/regulatory reporting in line with prescribed timelines, and keeping up to date with regulatory and statutory requirements within the charity sector.
• Lead on The Charity Commission reporting, including the annual review/trustee report and updating the organisation’s information held by The Charity Commission and Companies House.

Operational Excellence

• Review and improve organisational processes across ELMT, including Operations, Facilities, HR and Policy, ensuring they are efficient, effective and aligned with best practice.
• Identify and propose practical improvements to systems, policies and ways of working, driving internal efficiency and increasing organisational impact.
• Ensure alignment between systems, policies and processes, enabling departments to work effectively together and supporting ELMT’s strategic objectives.
• Over time, take on broader responsibility across departments, particularly in strengthening processes and embedding sustainable efficiencies.

Information Technology Management

• Devise and establish IT policies and systems to support the implementation of strategies set by upper management, including Data Protection and Cyber Security.
• Keep abreast of changes and updates to Data Protection legislation and ensure that staff receive regular training on Data Protection and Cyber security
• Evaluate the company systems and processes to coincide with the needs of the organisation
• Decide the need for upgrades, configurations or new systems and report to upper management.
• Direct the management of the ELMT website.
• Oversee the IT service provision ensuring it meets the ongoing needs of ELMT.
• Manage and develop the IT team, fostering a culture of accountability and continuous improvement.

General

• Deputise for the CEO as necessary, including assuming delegated leadership, decision-making, and representational responsibilities as appropriate.
• Represent the organisation externally as required, including with partners, stakeholders, and relevant bodies.
• Maintain and develop organisational culture, values and reputation with all staff, associates and external stakeholders.
• Work flexibly and undertake any other duties agreed between you and the Board of Trustees.
• Support projects of the ELMT and participate in multi-disciplinary, cross-organisational groups and project teams.
• Attend Senior Management Team (SMT), staff and committee meetings when required.

Goodman Masson are working with a small national children’s charity that provides life-changing specialist nursing care to over 40,000 seriously ill children across the UK.

They are seeking a Director of Finance and Operations to join their Senior Leadership Team. This is a pivotal hands-on leadership role that blends high-level strategy with the management of the charity’s core infrastructure.

The Role:

Reporting directly to the CEO, you will oversee the financial health and operational effectiveness of the entire organisation. You will be responsible for ensuring the charity remains sustainable, compliant, and efficient as it scales its impact.

Key Responsibilities:

• Strategic Finance: Lead long-range financial planning, budgeting, and forecasting while managing month-end/year-end close and annual audits.
• Operational Oversight: Manage day-to-day operations, including IT, facilities, vendor relationships, and organisational risk.
• People & Culture: Oversee HR operations, payroll, and benefits, while contributing to a positive and inclusive workplace culture.
• Leadership: Serve as a key member of the SLT, advising the Board of Trustees on the financial implications of strategic initiatives.

The Candidate

You will be a proactive, collaborative leader who can translate complex financial data into actionable insights for non-financial stakeholders.

Essential Requirements:

• Qualified Accountant (ACA, ACCA or CIMA)
• Experience in a leadership role within the charity sector.
• Proven experience leading HR or administrative functions.
• A strategic thinker capable of managing multiple projects and deadlines under pressure.

Salary range is £65,000 - £70,000 + Benefits (including 7% non-contributory pension)

Hybrid working model with 2 days per week in the office, which is in Amersham, Buckinghamshire.

Applications are being reviewed on a rolling basis therefore please apply ASAP to ensure your details are considered.

Direct Reports and span of control: Head of Property Compliance, Head of Mechanical & Electrical, Head of Specialist Repairs

Dimensions (budget holder, level of contract/systems etc responsibility):

• Responsible for delivery of compliance related services of over 30,000 homes, 90,000 customers
• Controls budget >£20m per annum
• Responsible for headcount of circa 200 colleagues including managers and trades
• Member of the Property Services Senior Leadership Team
• Representation at operational panels to support Compliance Delivery
• Organisation leader

Created/Reviewed date: October 2025

Role Purpose

Oversee a blended model of in-house direct labour teams and external supply chain partners, lead and empower your teams to successfully deliver effective building, mechanical, electrical and regulated compliance related works and services across the organisation's property portfolio to ensure our homes are safe and well maintained. Delivering against challenging KPI's, ensure continuous improvement and customer safety across gas, fire, water, electrical, lifts, M&E and asbestos.

Working with the Property Services Director and Assistant Directors to shape and implement the Property Compliance Delivery strategies to deliver effective building/property regulatory compliance in line with statutory, regulatory and policy requirements. Instrumental in leading change and embedding a positive, enthusiastic, and empowered culture that enables colleagues to deliver good performance and great customer service.

Lead on new ways of working including the use of modern digital solutions to make our business more effective, agile, and responsive, requiring a forward and outward looking approach as well as an open mind and applying Lean principles in decision making.

Key Accountabilities

• Shape and contribute to the organisation's long-term compliance strategy, ensuring alignment with national housing policy and emerging legislation.
• Lead on the effective management of statutory compliance, ensuring all regulatory and legislative responsibilities for gas, electrical, asbestos, fire safety, legionella, water, and lifts are delivered.
• Oversee the delivery of regulatory repairs within the required timelines such as Damp, Mould and Condensation, Disrepair cases, and HHSRS related complex repairs, oversee escalated complaints that require additional attention to de-escalate and resolve.
• Responsibility for preparing and presenting detailed assurance, risk and performance reports to the senior leadership teams and relevant committees / boards.
• Ensure services delivered have customers at the heart of decision making, proving excellent customer service which prioritises keeping them safe.
• Accountable for performance targets, budgets and work programmes, agreeing and monitoring these and ensuring team managers align and set objectives that deliver the strategic and directorate plan.
• Manage critical relationships with stakeholders both internally and externally including but not limited to, in-house colleagues and external contractors, senior stakeholders, governing bodies, external auditors and consultants and legal representatives.
• Lead a team which is capable of delivering all current and new regulated delivery, such as Awaab's Law, HHSRS, and disrepair cases.
• Lead on external audits, inspections and regulatory reviews.
• Ensure effective property compliance 1st line assurance is in place for all areas of service and works delivery.
• Lead on the development of the compliance schedule, creating programmes on a pre-emptive cycle to ensure that the business remains compliant.
• Recruit, manage, coach, motivate, and develop colleagues within your team in line with organisational policies.
• Critically evaluate compliance information and KPIs, producing regular assurance reports covering all areas of compliance performance, processes, procedures, and statutory responsibilities.
• Oversee the development and on-going review of compliance related policies and procedures, in line with legislation and industry best practice.
• Ensure a sustainable suite of competent specialist Supply Chain partners is in place.
• Ensure that business compliance responsibilities are complied with in respect of properties where there is no maintenance responsibility.
• Responsible for a responsive aspect of repairs and maintenance in respect of Gas/Heating b