Director Of Operations Social Care Jobs
Do you value the principles of restorative practice?
Are you passionate about providing the best possible service for children, young people, families and communities at every opportunity?
Can you think creatively about services and identify opportunities for improvement or impact?
Are you able to inspire a team to deliver effective and efficient person-led support?
We are a leading charity in the UK offering Family Group Conferences in the South. We are at an exciting point in our history where we are exploring and actively building new and innovative ways to work alongside families and the community. If you are keen to get creative and explore new opportunities alongside managing and leading an excellent core service, we would love to hear from you.
The ideal candidate will be a skilled strategic thinker able to inspire and lead a remote team to deliver high-quality support services.
They will also be able to design, launch and embed creative, innovative services that embody the principles of restorative, solution-focused and person-led support.
Successful candidates will be positive communicators who enjoy building and nurturing relationships internally and externally.
As a pivotal brand ambassador our next Director of Services will demonstrate and promote our values, and strive towards delivering our mission and vision in all that they do.
Experience in delivering Family Group Conferences is desirable but is not essential for this role. We are looking for senior operational leaders with experience in and passion for restorative practices.
The role offers flexible, hybrid working with a requirement to be in our Eastleigh, Hampshire office two days a week (Tuesday is an essential day). A successful candidate would need to actively work in person with commissioners, external partners, and our teams throughout our programme areas on a regular basis, depending on service needs.
Willingness to travel to other areas, depending on service need and growth is also needed.
DETAILS
Salary: £42,000 - £50,000 per annum, depending on experience
Location: Hybrid with two days a week in our Eastleigh, Hampshire Head Office – requirement for Tuesday in the office
Working pattern: Full-time, 37.5 hours per week, flexible
We are committed to safeguarding and all posts are subject to an Enhanced DBS Check, two satisfactory references and proof of right to work in the UK
SAFEGUARDING
Daybreak is firmly committed to the belief that all children, young people and vulnerable adults have a fundamental right to be protected from harm, and fully recognises its responsibility for safeguarding and child protection.
Safeguarding determines the actions that we take to keep people safe and protect them from harm in all aspects of their engagement with Daybreak. The safety and protection of all beneficiaries that Daybreak supports is paramount and has priority over all other interests.
As part of our Safer Recruitment Policy, DBS checks will be required prior to commencing work with Daybreak. This policy is available on our website.
APPLICATIONS
To apply, please download and complete our application form. Whilst we also will accept a CV and Covering Letter, note that anyone invited to an interview will be required to complete a full application form prior to the interview as per our safer recruitment policy.
Please ensure that you have read the full recruitment pack on our website, prior to applying.
Should you like an informal chat with our CEO, please request via head office.
If you need any help with your application or have any questions, please contact us via email or phone
CLOSING DATE: SUNDAY 11TH AUGUST 2024 | INTERVIEWS: WEDNESDAY 14TH & FRIDAY 16TH AUGUST
The client requests no contact from agencies or media sales.
We are looking for an enthusiastic, proactive and organised Administrator to join us at The Royal College of Radiologists (RCR) as the Membership Operations Administrator.
This is an exciting and stimulating opportunity for a talented Administrator who is keen to develop their skills and customer service experience to make a positive impact on our members. In this role you will have responsibility for completing administration activities, work within service level agreements to respond to queries and complete membership processes. You will be efficient, responding promptly to data requests and deliver strong data integrity for membership.
If you have a passion for delivering an excellent service, driving member satisfaction and developing your career in the membership space this could be the role for you.
What you will do:
- Deliver exceptional customer service with every interaction, to ensure every member or potential member receives a positive experience.
- Respond to member queries and complete key membership administration processes throughout the membership lifecycle.
- Provide support to ensure relevant documentation on membership processes are current and user friendly.
- Through continuous review and collaboration across the RCR, implement developments that improve efficiency or member experience.
- Develop and implement data and quality checks and robust processes, to deliver reliable and current data on our members.
- Work with the Membership Events Coordinator to deliver outstanding membership engagement events and assistance with administration.
What you need:
- Experience of managing administration processes efficiently.
- Demonstrable experience of providing exceptional customer service.
- Experience of using and maintaining a database or equivalent to store and retrieve data.
- A quick learner, able to adapt existing knowledge and experience, to tackle new queries as they arise.
- Ability to prioritise and anticipate competing demands.
- Good working knowledge of Microsoft packages.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If you’d like to grow in this challenging and exciting Membership Operations Administrator position, as well as work with a charity that focusses on supporting doctors who deliver medical imaging and cancer care, please find out more about the role, the RCR and instructions on how to apply in the candidate pack.
A little bit about the role
This advert will close at 9am, 7 August 2024
We seek a dynamic leader with excellent interpersonal skills to join our team as Head of Partnerships and Placements on a 12 month fixed-term contract basis. The ideal candidate must excel in building and sustaining partnerships, managing strategic projects, and leading a team to achieve significant results.
You will be allocating 500 placements for Approach Social Work participants and recruiting leaders for and sell other Frontline programmes or services. This is directly linked to achieving Frontline’s organisational objective of having 4,000 impactful Fellows by 2025, who will create social change for children without a safe or stable home.
Some key responsibilities include:
- Meet sales targets
- Provide a great experience for partners
- Systems, project management and compliance
- Support wider organisational objectives
- Excellent team leadership and people management
A little bit about you
The ideal candidate will be an experienced account management and sales professional, skilled in setting and achieving demanding sales targets. We are looking for someone with a strong track record in managing complex projects, leveraging external stakeholder relationships, and and balancing different needs. With excellent people management skills, you will balance support and challenge, and be adept at using data and CRM systems to manage relationships and generate insights.
We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own.
If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you.
We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities. Please let us know how we can make the recruitment process more accessible for you.
We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!
The client requests no contact from agencies or media sales.
Job Purpose and Key Responsibilities
The Director of Programmes, Policy and Advocacy is a senior leadership and strategic role within CIUK.A key member of CIUK Senior Leadership Team (SLT) with overall responsibility for the programmes, policy, and advocacy.The role is responsible for providing leadership to the directorate, contributing to the development and implementation of organisational Strategy, raising income from FCDO and other institutional donors, contract delivery and compliance, and safeguarding focal point on the leadership team. The postholder will provide expert support and advice to the CEO, the Board and the Impact and Transformation Sub-committee of the Board across programme, policy, and advocacy. Together with fellow SLT members the Director has collective responsibility for the delivery of the CIUK strategy, ensures effective cross organisational work to this end, and ensures CIUK becomes a great place to work, supporting an anti-racist, feminist, diverse and inclusive organisational culture.
Within the confederation, the post-holder is an important voice in shaping and influencing organisational thinking, policy, and operations within the CARE International confederation, being a member of the Global and European Programme Directors working groups.
CIUK’s restricted income from donors is significant and is CIUK’s largest income stream. As such, the post holder must be an expert in the delivery of restricted-funded programming and in particular in the ways of working of FCDO as a donor, and have the ability to influence senior donor counterparts. They must have significant experience of working for an INGO like CARE to deliver complex programming in challenging contexts. Our largest programmes are complex multi-partner consortia in fragile contexts with budgets of up to £60m.
As a leader of a large team, the role-holder requires strong people leadership and interpersonal skills, with the ability to translate strategy into action, motivate colleagues and demonstrate to team members how their role links to organisational strategy and objectives.
Why work for us?
The Programme, Policy and Advocacy Department is at the very centre of CARE International UK (CIUK) new strategy ‘Women leading change in times of crisis’, as it is the engine room for our programme impact. It is also driving the thought leadership around how to change our role to promote greater local leadership of CARE’s work, and support women’s voice and leadership in climate and humanitarian action.
Whilst our extremely capable permanent Director of Programme, Policy and Advocacy takes a break to welcome an addition to her family, we are seeking an exceptional leader to be part of the Senior Leadership Team of CARE International UK (CIUK).After a period of challenge and transition we are in a stronger position. You will be joining the UK team at an exciting time as we make real, and accelerate delivery of our new strategy, and build solid working relationships with the new Government.
About you
Your experience of leading a significant programme function within the international development and humanitarian sector is essential.You will also have experience of working with FCDO, growing institutional income, and overseeing a significant portfolio of grants and contracts.You will have deep knowledge of feminist and locally led approaches to development, some experience of advocacy and policy making, and a passion to put women and girls at the heart of development.Your strategic leadership, inspiring people, effective financial, and change management experience, will come together to make you a strong candidate to lead this circa 50 person team with over £200m under management. Previous experience within the CARE confederation would be welcomed.
About the role
The Director of Programme, Policy and Advocacy is a senior and strategic role and a member of the Senior Leadership Team (SLT) with overall responsibility for providing leadership to the directorate and contributing to the development and implementation of organisational strategy and effective cross-organisational work.
The role provides expert support to the CEO, the Board and the Impact and Transformation Sub-committee of the Board. Within the CARE confederation, the post-holder is an important voice in shaping and influencing organisational thinking, policy and operations within the CI confederation, being a member of the Global and European Programme Directors working groups.
CIUK’s restricted income from donors is significant and is CIUK’s largest income stream. As such, you must be an expert in the delivery of restricted-funded programming and in particular in the ways of working of FCDO as a donor and have the ability to influence senior donor counterparts. You must have significant experience of working for an INGO like CARE to deliver complex programming in challenging contexts. Our largest programmes are complex multi-partner consortia in fragile contexts with budgets of up to £60m.
As a leader of a large team, the role-holder requires strong people leadership and interpersonal skills, with the ability to translate strategy into action, motivate colleagues and demonstrate to team members how their role links to organisational strategy and objectives.
About CARE
CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.
Safeguarding
CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy and our Code of Conduct. They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.
Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to:
- satisfactory references. CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme.In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
- appropriate criminal record checks (including a Bridger check).
By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.
Equality and Diversity
We are committed to Equality and value Diversity.
We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please contact CARE International UK.
We also encourage people from Black, Asian or Minority Ethnic (BAME) backgrounds or LGBT+ to apply for roles at CARE International UK.
Please note that in compliance with the Immigration, Asylum and Nationality Act 2006, all job offers at Care International UK are conditional on eligibility to work in the UK
The client requests no contact from agencies or media sales.
Marie Curie, the UK’s leading end-of-life charity, is seeking an Associate Director of Local Fundraising to lead their local fundraising operation and ensuring they maximise the value from local relationships.
Marie Curie is the largest non-NHS provider of end-of-life care in the UK, the only provider across all four nations delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Their leading research pushes the boundaries of what we know about good end-of-life, and their campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they’re likely to die from.
The Associate Director of Local Fundraising is a senior role within the Income, Innovation and Engagement directorate; a highly ambitious and professional team which is working to grow income and strengthen the organisation’s voice across the UK as the leading end of life care charity in the UK. Marie Curie has ambitious financial growth targets and needs to drive net contribution, engagement and awareness if they are to achieve their fundraising ambitions and subsequently their service growth goals.
The primary focus of the role is to maximise the net contribution from local fundraising but also to drive community awareness and engagement with Marie Curie. This is a key role for Marie Curie, responsible for managing a team of over 100 people and having responsibility for over £20 million Income, the recruitment of legacy prospects, the delivery of fundraising events and the strategic approach of supporter facing volunteers.
The Fundraising teams based in communities across the UK are responsible for raising money, driving legacy sign ups, building event participation and profit and growing awareness and engagement of the need for and impact of the charity’s work amongst supporters and people who have the potential to support Marie Curie. With all local relationships managed by this role’s teams, the post will ensure that supporters have a connected, seamless experience.
The ideal candidate will have senior leadership experience in a fundraising environment with a successful track record in increasing voluntary income or revenue. They will also have experience in developing both annual operational and three-year strategic plans, developing creative and innovative solutions and digital marketing and in working with working with volunteers and engaging local communities. This will be combined with a proven track record in managing large high-performing, geographically dispersed teams.
This is an ideal career opportunity for an individual with extensive community fundraising experience looking to either broaden their portfolio or take the next step towards a Director of Fundraising role.
Please download our Candidate Pack for further information [PDF], which includes details on how to apply.
CLOSING DATE: 9am, Monday 12th August.
PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Vacancy
Executive Director of Operations and Quality
Up to £85,000 - £90,000pa depending on experience, plus £5,750 car allowance pa.
Full time 37.5 hours per week.
Following an internal promotion, we are excited to share that we have a rare opportunity for a new Executive Director of Operations and Quality. FitzRoy is a pioneering national charity, committed to transforming the lives of adults with learning disabilities, autism, and mental health needs in over 100 services across England. Our vision is a society where people are treated as equals, regardless of disability. Our mission is to transform lives by supporting people with learning disabilities to lead the lives they choose. FitzRoy have successfully faced the challenges within the social care sector and the charity has grown year on year to now support over 800 people, across 70 local authorities.
We were founded more than 60 years ago by parents of children with learning disabilities, who pioneered an alternative to institutionalised care. This is still a core element of our work today. ‘Seeing the Person’ is at the heart of the charity, and everything we do is focussed on transforming the lives of the people we support.
The Role
As we look ahead to the future, we are seeking to recruit a new Executive Director of Operations and Quality to bring the strategic thinking needed to help steer the path forward. As a visible leader, with accountability for Operations and Quality, you will navigate the ongoing challenges that exist within our environment, continue to drive forward on our ambition for outstanding quality, and first and foremost focus on enabling the people we support to realise their goals and dreams.
We are looking for a strategic and collaborative leader who can challenge and enable us to continue to be creative, agile and responsive in the delivery of our services. You will strengthen our reputation through our new three-year strategy which includes amplifying the voice of our stakeholders, and collaborative engagement partnerships with the people we support and their families. This will ensure those with lived experiences are heard and influence our decisions. You will lead teams to showcase our successes in a tangible way and ultimately drive our journey to outstanding. Development and planning for the expansion of our clinical leadership and expertise will enable our new mental health provision to become fully embedded in the organisation.
The Person
Essential Experience
- Substantial strategic leadership experience in a complex health or social care organisation.
- A proven track record of delivering significant, successful business development and growth within the social care sector at a senior level.
- Experience of leading service delivery and understanding the complexity of managing a geographically dispersed and multi-disciplinary staff team.
- Experienced in working collaboratively with a high-performing senior leadership team.
- Demonstrable experience of managing a quality agenda; driving innovation, development, and continuous service improvement.
- Experience in the delivery of strategic growth, and analysis of relevant opportunities.
- Good market knowledge of the disability and broader social care sector.
- Demonstrable experience of working at a senior level within a regulated environment.
- A proven track record as a credible ambassador.
- Significant financial acumen and experience in managing budgets.
- Substantive experience of leading impact monitoring and evaluation.
- Experience of board report writing and presenting at a senior level.
Skills, Knowledge and abilities
- Excellent understanding of CQC standards and delivering high-quality care
- A degree or an equivalent advanced academic achievement in a relevant field is preferred.
- A willingness to undertake an advanced academic achievement.
- Strong commercial awareness and business acumen.
- An exceptional strategic thinker who can translate strategy into operational delivery.
- Exceptional communication skills with the ability to negotiate and influence.
- An understanding of how digital and IT can enhance effective operational delivery.
- An energetic and resilient leader.
- Person-centred with high levels of emotional intelligence and empathy
The role will require travel to our services and any other off site meeting location. Therefore, a full licence that allows you to drive in the UK is essential, as is access to your own vehicle for business travel.
The role will require nationwide travel, including regular attendance in person for meetings at our head office in Petersfield, Hampshire.
Our values of See the Person, Be Brave and Be Creative are inherent in the decisions we make every day and visible in the actions of everyone who works for FitzRoy. If you share our values and really want to make that transformative difference, we look forward to hearing from you.
About Us
FitzRoy is a national charity, set up 60 years ago by brave parents as a pioneering alternative to institutional care. Their values remain the values of FitzRoy today – we see the person, we are brave and we are creative – and they thread through everything we do.
We support hundreds of people with a range of needs. You could be supporting someone with learning disabilities, autism, acquired brain injuries or mental health support needs. Many of the people we support also have physical impairments or other health issues. Working for us will give you an opportunity to learn, to grow and to transform lives. Join us today.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Food Chain exists to ensure people living with HIV in London can access the nutrition they need to get well, stay well and lead healthy, independent lives. We deliver meals, groceries and formula milk, run cookery and nutrition classes, and hold twice-weekly communal meals for some of the most vulnerable and isolated people living with HIV in London.
We are the only HIV Nutrition specialist charity in the UK: we exist at the intersection between HIV, food poverty and social isolation. Everyone accessing our services is referred by a health or social care professional who has identified that they are experiencing crisis. Each person receives a personalised Dietetic Assessment from one of our HIV Specialist Dietitians, designed specifically to meet their needs. By offering a tailored package of support, at the appropriate time, we help people to lead healthy, independent lives.
The Director of Income Generation & Partnerships, along with the Director of Services & Development, lead the organisation's small staff team to deliver vital services to an average of 500 people every year. The Director of Income Generation is a vital link in The Food Chain, ensuring income is secured to enable the delivery and sustainability of all our services and activities, and setting the organisation’s strategic direction for the achievement of our charitable purpose.
Since we were formed on Christmas Day 1988, The Food Chain has delivered food services to people living with HIV every week since. We were founded by volunteers, and are proud that volunteers are still key to the deliver of our charitable services. The Food Chain family is vast - it’s not at all uncommon for us to be out fundraising and someone run up to us with a shout of “Food Chain! I volunteered for you in 1994!”
Position: Director of Income Generation & Partnerships
Responsible to: Board of Trustees
Location: Flexible and remote working is offered to all staff. We have an office in Caledonian Road, London, and we deliver some services in Stepney Green. We envisage this role being hybrid.
Hours: 37.5 hours per week (full-time), core hours of 9.00am–5.30pm but flexible working hours will be considered.
Salary: £42,436 per annum
Annual leave and benefits:
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25 days annual leave (not including bank holidays)
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Company pension scheme with matched contributions of 5% after probationary period of 6 months
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Health benefits scheme
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Long service leave entitlement after 2 years of service
How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and cover letter about your relevant skills and motivation.
We are actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.
Closing date: 14th August 2024.
Purpose:
- To ensure income is secured to enable the delivery and sustainability of all Food Chain services and activities.
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Along with the Board of Trustees and the Director of Services and Development, to set the organisation’s strategic direction and build strong and sustainable external partnerships for the achievement of our charitable purpose.
Key Activities & Accountabilities
Strategic Management
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Contribute to the development of The Food Chain’s strategic and operational plans and ensure income is secured for their effective delivery in line with all relevant legislation, best practice and The Food Chain’s values
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Work collaboratively to develop this role as the needs of the organisation and its services users change over time
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As part of the Charity’s Senior Management Team (SMT), lead in the overall day-to-day running of the charity, including directly reporting to and attending meetings of the Management Committee
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Represent The Food Chain in public, both within the sector and externally
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Identify and manage financial risks
Income generation and development
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Research, prepare and submit applications for core and project funding to Charitable Trusts and Foundations, corporate bodies and other partners as required to meet the charity’s core purpose
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Maintain and develop positive relationships with existing Trust funders ,donors and other supporters of The Food Chain as appropriate
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Ensure that record keeping relating to all fundraising activity is accurate, up to date and timely, using Salesforce CRM
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Ensure that all necessary reporting to all funders is of a high quality and submitted in a timely manner.
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Maintain a realistic pipeline of existing and potential applications for all funding streams
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Develop and implement fundraising initiatives to increase support from, and enhance our profile with all potential donors, including corporate partners and individuals
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Research potential commercial partners and provide a planned approached to pursuing and executing a full offer of fundraising opportunities to engage corporates.
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To provide support to the trustee lead Corporate and Individual donors fundraising group
Financial management
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Lead on the day-to-day management of all financial operations, including forecasting and the annual planning and budgeting process, working closely with the SMT and Trustees
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Provide sound financial advice to the SMT and Trustees also assisting with strategic planning, forecasting, projections and service models for the charity and any trading activities.
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Ensure that The Food Chain makes the most of financial opportunities and works with challenges effectively as they arise in order to meet priorities and fulfil our charitable purpose
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Monitor cash flow forecasts and the budget against actuals and bring any major variations in budget expenditure for discussion to SMT and the Operations Working Group in a timely manner
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In liaison with our external provider, prepare monthly I & E reports, and quarterly management accounts for the SMT and Board of Trustees
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Write, review and update finance policies and procedures as and when required
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Lead on the annual audit process and ensure it is carried out effectively and in a timely manner
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Provide line management of the financial administrator role
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Supervise and review all accounting records processed by financial administrator
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Authorise the payment of suppliers on a monthly basis and as needed
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To support the Director of Services in their management of the monthly payroll and pension submissions and carry out administration as needed
Communications and external relationships
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Develop, as appropriate, The Food Chain’s public profile, and influence and foster good relationships through liaison with statutory, voluntary and private bodies, Food Chain members, volunteers, patrons, supporters and the public.
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Develop partnerships and relationships with external organizations and stakeholders for the furtherance of The Food Chain’s strategic goals
Person Specification
Essential Skills and Experience
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Track record of engaging and generating income from Charitable Trusts and Foundations
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An understanding of different fundraising revenue streams and how they contribute to charitable objectives
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Driven and energetic, motivated by achieving financial targets
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Relationship management experience
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Highly organized and technically competent (Word, Excel, PowerPoint, Salesforce)
Desirable Skills and Experience
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Experience of public speaking
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Experience of planning and running events
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Understanding of corporate social responsibility and experience of income generation through corporate engagement
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An understanding of the needs of people living with HIV
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Financial literacy with experience of tracking income and expenditure
Personal Qualities
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A strategic and creative thinker
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An excellent communicator, both verbal and written
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A problem solver with a flexible, practical and ‘can do’ approach
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A strong and persuasive negotiator
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Positive, resilient and supportive
Please submit a covering letter of no more than 2 sides of A4 specifically addressing the role description and person specification.
The client requests no contact from agencies or media sales.
Director of Services
We are seeking an experienced Director of Services to work as part of the Senior Management Team to provide strategic leadership and direction for the organisation and deputise for the CEO as required.
You will be responsible for the Charity’s client-facing, free at point of access, service delivery operations, including Information, Advice and Advocacy, and Hospital and Community support services.
Position: Director of Services
Location: Hayes, London
Salary: £55,000 per annum
Hours: Full-time - 35 hours per week
Contract: Permanent
Benefits: Flexible Working, Hybrid Working, Compressed hours available, Job share considered/Part-time hours considered, Training and development, 5% pension contribution, Health plan with employee assistance and 24 hour support, 26 days annual leave (plus bank holidays) rising to 30 days, London Living Wage employer
Closing date: Midday, Monday 5th August 2024
About the role:
As Director of Services, you will be responsible for a wide range of services including Hospital services (A&E support, discharge and falls prevention), community services (activity groups, befriending, clubs), information and advice services (including benefits, housing, carers and statutory advocacy).
You will be responsible for ensuring all contracts and grants deliver to targets and provide services of the highest possible quality standards with demonstrable impact measures and feedback systems.
You will be a key member of our Senior Management Team (SMT), helping to develop and deliver on our new 5-year strategy, and contributing towards the annual business planning and budgeting processes.
Alongside our CEO you will be responsible for managing our external partnerships and third sector consortia. You will help to ensure we influence the priorities of our three local authorities and play a key role in the NHS transformation agenda across Northwest London. You will be based in a positive, creative and ambitious organisation, supported by a skilled SMT and responsible for a team of experienced managers.
Your key responsibilities will include:
- Provide strategic leadership, direction and development of all Age UK HHB Services, contributing to organisational strategy and the annual business planning process.
- To work with the leadership team to identify and resource development opportunities, and to ensure our activity is providing optimum impact to improve the lives of older people in the borough
- Line Manage and develop Head of Services, Service Managers and other staff as appropriate, including setting targets and monitoring performance by ensuring that regular supervisions and appraisals are carried out, and tackling any performance issues in line with policies and procedures.
- Ensure Age UK HHB staff and volunteers are provided with up-to-date information sources, including any changes in national and local policy. To ensure services achieve external and internal quality frameworks and best practice guidance and to drive efficient working practices.
- Develop and oversee systems for feedback from service users to ensure the work, ethos and culture of Age UK HHB are informed by older people.
- To ensure quality data is captured for all service delivery allowing us to measure reach and impact for effective performance management, overseeing the provision of monitoring reports and dashboards for funders and board
- To work with the CEO, Managers and Trustees to develop annual budgets and to ensure services and projects are delivered to budget.
- Work closely with external partners and commissioning/funding agencies to ensure that Age UK HHB delivers the range of services that are required and/or contracted, on time and on budget.
About you:
To be successful in the role you will need to be able to operate effectively in challenging times and a constantly changing working environment. Experience in successful leadership, managing people, organisational change and improving business processes to support the charity’s strategy will be essential to this role.
Essential skills and experience include:
- Educated to Degree level or equivalent, or substantial successful senior management experience.
- Proven experience as an inspirational and successful leader of teams of staff and volunteers.
- Substantial experience in effective management of time, tasks and projects.
- Demonstrable experience of working within and/or influencing change in health and social care services.
- Experience in designing, planning, leading and mobilising new or remodelled services from concept through to business as usual.
- Knowledge of the voluntary sector and its ways of working with knowledge and understanding of user involvement and empowerment.
- Knowledge and understanding of local health and social care structures.
- Excellent written and verbal presentation skills.
If you feel you have the necessary skills apply today!
The charity is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
About the organisation:
Age UK Hillingdon, Harrow and Brent provides a wide range of services for older people across the three boroughs of North West London. We employ 100 staff and are supported by 180 volunteers. Our turnover is in the region of £3.5 million.
Other roles you may have experience with could include: Deputy Service Manager, Service Coordinator, Services Coordinator, Service Lead, Social Care, Social Care Services, Health and Social Care, Programme Manager, Service Delivery Manager, Registered Manager, Registered Service Manager, Service Manager, Services Manager.
Role Profile
Role title: Engagement Director
Band: Director
Salary: From £56,000 to £60,000 Pro rata 0.8 FTE 4 days per week
Reports to: Chief Executive
Place of work: Hybrid, time split between home working, our office and out in the community
What we do
Cornwall VSF’s role is to connect, support and promote the voluntary, community and social enterprise sector in Cornwall and the Isles of Scilly.We have strong productive relationships with a wide range of stakeholders in Cornwall including a range of public sector organisations. We represent the VCSE on all executive Boards ensuring the VCSE voice remains clear and influential. We broker and facilitate VCSE partnership working through our strategic, thematic, and local alliances.
VSF’s Purpose
A connected, supported, and well-promoted VCSE sector that is sustainable, flexible, and resilient.
We aim to:
1.Advance the sectors reputation, credibility, capacity. capability and impact.
2.Ensure the VCSE Is an equal partner in the design and delivery of services and support across Cornwall and the Isles of Scilly.
3.Ensure the VCSE has a larger share of Cornwall's public sector resource allocation.
4.Through these, improve the services and support for people and communities in Cornwall.
To effectively engage with a diverse range of VCSE organisations and stakeholders in Cornwall. We will use a wide range of mediums for engagement opportunities. These include meetings, workshops, consultations, surveys, events, conferences etc. To strengthen our alliance-based model of engagement by expanding existing alliances and creating new ones.To bring the voice of the sector into the new integrated care area forums and community area partnerships. To bring together the VCSE sector around pertinent issues, so they can meet the needs of their beneficiaries and achieve their organisational outcomes. To advocate for the VCSE sector, amplifying its voice, increasing its influence, fostering collaboration and co-producing action.
Role summary
In this role, you’ll be a key member of our small leadership team helping to strategically drive engagement, and income generation.The right candidate will need to be highly resilient with exceptional political, negotiation and relationship development skills.This role includes shared responsibility for securing income that not only sustains our own charity but leverages in significant funding for the wider sector.
Through an integrated approach, the role-holder will be responsible for driving forward two key areas:
• Engagement: Leading the engagement team to enhance and develop our alliance model, a network of strategic relationships and opportunities to engage with our thematic communities and our stakeholders, increasing our influence and impact.
• Income development: Create opportunities to leverage significant funds into the VCSE sector, secure and extend our income and support funding our strategic plans.
Key Duties
We’re looking for a dynamic and inspiring senior individual to strategically lead our Engagement activities, bringing together key existing areas of work.The role will concentrate on two focus areas:
Engagement
- Cultivate and maintain strong relationships at the highest levels with a range of key stakeholders such as current and future partner organisations, decision-makers and influencers.
- Raise local and national profile by attending external engagement sessions and networking opportunities both online and in-person, to build brand awareness and to expand the charity’s network of allies, supporters, and influencers, deputising for the CEO when required.
- Host/chair opportunities to engage with stakeholders of all levels on internally prioritised topics via alliance and learning events.
- Lead the team to mobilise activity to ensure presence at key community focussed events, ensuring we reach more people and engage them actively in our work.Ensuring we have the right level of engagement and the right people attend.
- Represent the organisation as appropriate to the VCSE sector, statutory sector, private sector organisations, professional bodies, and institutions deputising for the CEO when required.
- Be an active member of the senior leadership team, acting as spokesperson and steering the strategy within wider business plans for your respective areas.
Business Development
- Working with the CEO and Director of Operations, to create and deliver an income strategy focussed on meeting VSF funding targets and our aspirations around duration of contracts and grants.Ensure all opportunities to leverage funding for the wider sector are seized.
- Develop strong relationship with key influencers and decision makers within our statutory partner organisations.
- Working with the CEO to lead strategic business development campaigns such as securing second phases of funding for our key funding streams.Be a key face to put to these campaigns.
- Monitor progress against income targets, ensuring an agile approach to mitigating risk and channelling focus of the team in order to maximise return on investment.
- Work with other charity leaders and the strategic alliance to encourage sharing of ideas for income generation.
- Work with the senior leadership team to ensure business and strategic planning is undertaken for your team, setting direction and managing delivery.Contributing to organisational business planning and quarterly/annual reporting
Staff Leadership
- Lead and line management engagement staff and ensure their effective performance management and development through regular supervision sessions, annual reviews and learning and development.
- Lead by example to create a positive, values-driven working environment in which equality and diversity are well-managed, dignity at work is upheld and staff can do their best.
- Allocate work, monitor achievement of deadlines and support staff as appropriate.
- Ensure that services are adequately staffed and resourced, encourage good teamwork and lines of communication between all members of staff.
- Work with other charity leaders on any staff issues and monitoring e.g., disciplinary, grievance, sickness management, recruitment, and selection, change of terms and conditions.
- Encourage and facilitate our development and wellbeing focussed culture and consistently provide and support opportunities for staff to exceed theirs and our expectations. Provide a role model for others with your development and wellbeing needs.
- Work with other to ensure that any skills, knowledge, and experience gaps are identified, and suitable training is delivered on time and to specification.
General
- Keep up to date with Cornwall VSF’s aims, policies, procedures, management, and monitoring systems and ensure these are followed by your team.
- Display a genuine commitment to equality of opportunity and an understanding of the issues faced by the VCSE sector.
- Ensure the work reflects equality, diversity and inclusion legislation and policy, and best practice.
- Monitor and evaluate activities appropriate to the role and contribute to the service planning process by providing regular reports and feedback on areas of responsibility.
- Oversee and monitor effective and efficient administrative, financial, contractual and communication systems within your areas of responsibilities working with other charity senior leaders.Ensure all KPI’s relevant to the role within our strategic plan are met.
- Prepare board and sub-committee reports, attending meetings as/when required. Attend meetings of the trustee board as required.
- Any other duties in line with your skills and abilities, as directed by your line manager.
Key Relationships
- Chief Executive (Line manager)
- Other senior leadership team members
- Engagement team members
- VCSE members
- Cornwall VSF Board members
- Funders and stakeholders
Person specification
Essential Criteria
- Proven leadership skills with experience of creating a positive, values-driven working environment in which equality and diversity are professionally managed, dignity at work is upheld and staff are empowered and motivated to do their best.
- Knowledge and current experience of engagement and income generation leadership at a strategic level.
- Demonstrable knowledge and experience of project management leadership, principles, and practices.
- Experience of managing people issues such as absence management, disciplinary and grievance management, annual reviews, supervisions, goal setting.
- Excellent decision-making skills
- Commitment to reflective practise and continuing professional development.
- Degree level education or equivalent relevant experience.
- Demonstrable ability as adaptable and exceptional communicator, delivering and accepting information at a variety of people levels (verbal, written, presentation).
- Ability to analyse, understand, explain, and make recommendations based on complex information.
- Fully conversant with Microsoft Office Suite to an advanced level including excel, word, outlook, PowerPoint, and Teams.
- Well-developed planning and organisational skills, with the ability to manage and prioritise own workload
- Proven ability to monitor and maintain casework systems and procedures, service delivery against agreed targets
- The ability to commit to and work within the aims, principles, and policies of VSF and work towards achieving its strategic priorities.
- Adaptable, flexible, and coaching management style.
- Excellent inter-personal, political and negotiating skills.
- Excellent time management skills
- Excellent problem-solving skills
- Experience at handling conflict, mediating through conflict and tolerance for the tension conflict can bring.
- High levels of personal resilience
- Commitment to reflective performance and continuing professional development.
- Ability to travel and work across Cornwall.
- Understanding of the voluntary and community sector and the challenges and opportunities facing the sector.
Other requirements
- The normal duties of the role may involve travel on a regular or occasional basis. It is a condition of employment that the post holder can exercise satisfactory travel mobility to fulfil the obligations of the role.
- Be familiar with all relevant health and safety, operational, personnel, customer care, GDPR, and financial procedures, ensuring that all statutory obligations are complied with, especially in relation to licensing laws and first aid.
- In-depth understanding of the business of running a charity or voluntary sector organisation including reporting requirements
- Complete a satisfactory DBS check. (This can be applied for on appointment).
The client requests no contact from agencies or media sales.
PLEASE NOTE AN APPLICATION FORM AND SHORT COVER LETTER WILL BE REQUIRED, AND THE CANDIDATE MUST HAVE A RIGHT TO WORK IN THE UK
We are delighted to be recruiting for our next Director of Services, who'll manage our adult, family and youth services, supporting ADHD and Autistic people in NW London, their families, and the professionals who work with them. As a trusted member of our senior leadership team you will be driving impact for the more than 4,000 people we work with each year by:
- developing and implementing service strategies and plans
- acting as the designated safeguarding lead
- driving equity, diversity, and inclusion internally, and in the way we deliver our work
- collaborating on service evaluation, measurement and reporting
- liaising with funders and supporting fundraising efforts
- representing CAAS externally
The role will be based in our office in Eastcote for 3 days per week, with the possibility for home working for the remainder of the time.
Salary £50k FTE. Note the salary listed is a full time equivalent salary based on 35hrs per week, so actual salary will vary depending on hours agreed.
Hours: Part time 28hours per week. Potential for full time if additional facilitation or training work is taken on.
Terms: Permanent role
Additional project work may be available on an ad-hoc basis. Flexible hours, evening and weekend work may be required, and the work pattern may vary each week.
Job Summary
CAAS provide an ADHD and Autism Support Service for the 8 boroughs of NW London, from our base in Eastcote, with a team of Support Workers. Our work includes offering information, advice, and support to ADHD / autistic people, their families, and professionals in NW London, with the aim of improving quality of life and developing neurodiverse-aware communities. Some of the support is offered through one2one meetings, some of the support is provided through groups and courses which aim to increase understanding and awareness, and provide opportunities for peer support, and some of the support is offered through training and workshops to educate professionals and drive for accommodations to be made to services to allow greater access for our client group.
As Director of Services, you will work closely with the CEO, leading on the management of the Adult Services, Youth Services and Family Services workstreams within the charity, ensuring the high quality service provision for which we are known. The role sits within the senior leadership team at CAAS, alongside the Finance Director, and manages the Youth Services Manager, the Family Services Manager and the Adult Services Manager, who in turn manage around 20 staff between them.
The Director of Services provides a crucial role in ensuring the infrastructure and operational workings of the charity are effective for the more than 30 staff we employ, and the more than 11,000 instances of support we provide each year. Therefore, we are looking for a capable, calm, self-motivated, organised and hard-working Services professional who has worked in a management role directly responsible for service delivery in another charity.
The role requires strong organisation skills, excellent communication and relationship building skills, significant experience of operational service delivery, team leadership experience, the ability to articulate and drive our impact, and a good understanding of fundraising and monitoring requirements in a medium sized charity. Ultimately you will have the drive to ensure that everyone who works for us, and everyone who seeks support from us, has the best possible experience.
There is no requirement for any experience of delivering services that support ADHD / autistic individuals, as we will provide training, but it would be helpful to have a good understanding of the conditions, and the strengths and challenges they may bring. A genuine acceptance of diversity and a keenness to make an impact are essential.
Key Responsibilities – Strategic and Organisational
· To lead in the development and implementation of CAAS strategy in our work with service users, ensuring that all our services have a thoughtful strategic underpinning, and a measurable and significant positive impact for our clients. Represent the needs of our clients in strategic and planning decisions.
· To work with the CEO to understand the organisational risks facing the charity within the service provision it provides, and to develop and implement the necessary mitigations
· To be the designated safeguarding lead in the charity and ensure our safeguarding procedures, practices and policies are fit for purpose.
· Develop, review, and communicate safeguarding and client risk management policies, procedures and controls, and ensure mitigations and improvement plans are in place for any control weaknesses identified.
· Own our organisational equity, diversity and inclusion policy and practice, and ensure it is truly embedded within our organisation so that we can extend our reach to include those under-served clients who may not always have been able to access our services. To ensure in our communications, in our practice and in our culture that we are truly inclusive, and make accommodations so that all how need us can access us.
· Prepare and present service department reports and reviews for the Board of Trustees, and build up effective relationships with the Board so that our services and the client whom we serve have a ‘voice’ in Board meetings.
Key Responsibilities – Impact
· To work collaboratively with the CEO to develop and deliver clear methods of measuring the impact of services, and an appropriate Theory of Change model for our work, and use this information to continuously improve and articulate our service development.
· To develop and monitor a framework of key performance indicator targets and standards, to ensure all service managers are able to effectively appraise and improve where appropriate the service standards within their division.
· Evaluate the operational dashboards and reporting mechanisms to ensure trends are quickly identified and necessary changes put in place.
· To work with the communications team to maximize opportunities to ensure our services reach as many people as possible, as efficiently as possible and in a way that is appropriate within our branding guidelines.
· To provide impact data such that we can demonstrate to a wide audience the quality of the work that we perform, and the lasting impact that we have on those we reach
· Lead the Services Department in ensuring all projects are clearly documented, managed, reviewed and evaluated, and ensure a rolling programme of self-assessment and improvement is in place.
Key Responsibilities – Operational Management
· Manage the provision of high-quality services, in accordance with funder requirements and service specifications by leading and managing the Service Managers and by providing the necessary support and development in their roles. To be responsible for the support, management and development of all service staff, volunteers and freelancers.
· To support the Service Managers and the Head of Client Programmes with the planning and mobilisation of projects and contracts, ensuring services are delivered in line with funder requirements and timings. Have a willingness to ‘get into the detail’ as well as to provide more strategic leadership and direction within the delivery teams.
· Ensure overall service management across the different teams is complimentary and effective, that clients are triaged appropriately throughout the different service offer, that there are appropriate routes for clients to move through the different services, and that best practice is shared, and learnings incorporated right across our work.
· To ensure services are accessible to our clients, that projects are begun, maintained or stopped in a planned and thoughtful manner, and that the services we provide offer the very best support that is possible for our clients, taking into consideration latest research and understanding about the conditions, and about the people we wish to reach.
· To have specific responsibility for the risk management within services, for both clients and for projects. To review risk assessments, and ensure appropriate mitigations are developed and actioned.
· Participate in the recruitment and induction of all new services staff, and ensure that all service staff receive appropriate professional development plans and performance targets
· Ensure services staff and volunteers are focused on achieving CAAS’ mission, values and aims, and have the appropriate skills and management in order to deliver effective, efficient services.
· Work with the SLT to develop sustainable business models for the delivery of our services, and drive process improvements and efficiencies. Work with the Head of Client Programmes to develop our commercial trading services, ensuring a growth strategy that is profitable.
· Provide the management group with service quality and evaluation information to support them in planning their resource allocations, project delivery approach and funding requirements etc to ensure continuous development of improved practice.
Key Responsibilities - Financial
- To work collaboratively with the Finance Director, to support the development and use of effective management information systems, ensuring that all our services capture and report relevant monitoring data consistently and accurately.
- To have overall accountability for the service department budgets, to ensure CAAS works within agreed financial constraints, making best use of the funds available to us, including compliance with the financial reporting requirements to funders
- To support with financial planning, to ensure the continuation of our core programmes, and revise plans when financial targets require.
- To work collaboratively with fundraising colleagues, to identify new funding opportunities, and to develop new fundraising proposals and funding bids, which support and advance the work of the charity over the longer term.
- To write funding reports and outcome analyses, and prepare for and attend funding review and monitoring meetings.
- To understand the funding requirements of all projects, and ensure projects happen on time and within budget.
Key Responsibilities - Relationship Building
- To represent CAAS on key bodies and groups externally, ensuring that CAAS position and views are clearly and professionally provided in the best interests of our service users
- To establish and maintain effective working relationships both inside and outside the charity, particularly with health and social care agencies, to enhance the presence of the charity within the local delivery offer.
- To systematically evaluate and improve all elements of service delivery and quality by consulting with services users, staff and external stakeholders and by planning and implementing the necessary changes with genuine involvement of those we serve. To lead our client voice projects across the different service lines, to share best practice, and develop a sense of shared goals and messages to ensure CAAS is able to strategically develop in a way which is truly user-led.
Other Responsibilities
To carry out other tasks appropriate to the post and as agreed with the CEO
To actively participate and undertake training and development of self and others.
To comply with the H&S, EDI, data protection and code of conduct standards expected within the organisation
Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities within the scope of the role.
Person Specification - Essential
· Services Management Experience: Experience of delivering services directly to clients and of managing service delivery projects and teams to a high standard with a broad reach.
· Excellent Organisational and Leadership Skills: Ability to manage multiple tasks simultaneously with high attention to detail, crucial for handling a demanding workload and managing a busy team
· Stakeholder Engagement: Proven ability to engage and collaborate with a wide range of stakeholders, including funders, partners, and community organizations.
· Communication Skills: Excellent written and verbal communication skills, capable of representing the organisation effectively both internally and externally, at all levels including developing a close relationship with the Safeguarding Trustee and other Board members, preparing reports for funders, communicating complex information to staff and offering insights to the management group.
· Tech Proficiency: Skilled in using computer software such as CRM systems, Finance systems, Microsoft Office Suite and Phone Management Systems as well as be able to manage IT onboarding and admin requirements around computer hardware
· Adaptability and Probity: Capable of adjusting to changing priorities and managing a variety of tasks efficiently. High level of personal integrity and commitment to ‘doing the right thing’.
· Interpersonal Skills: Warm and welcoming demeanour, capable of active listening and using neuro-affirmative language to support inclusive communication.
Person Specification - Desirable
· Senior Leader: previous experience of working within a senior leadership team, with responsibility for a department and for strategic input as well as operational management
· Experience or Knowledge of ADHD or Autism: Prior experience or knowledge of working with ADHD/autistic individuals or understanding of the challenges faced by ADHD/autistic people.
· Safeguarding Experience: Previous experience of being the DSL, or of managing safeguarding in an organistion, and of writing and implementing safeguarding policy, processes and practice.
· Co-Production Experience: Previous experience of bringing authentic voices into service delivery, and demonstrative commitment to listening to feedback in a cycle of continuous improvement.
· Impact Evaluation and Reporting: Experience in program evaluation, measuring impact, and reporting results to stakeholders.
· Flexibility: Willingness to work flexible hours if required to meet organisational needs.
· Commitment to Continuous Learning: Demonstrated interest in personal and professional development, particularly in areas relevant to the role.
Equal Opportunities
CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.
We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis.
CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undergo an enhanced DBS disclosure.
To Apply
PLEASE NOTE WE WILL NOT ACCEPT CVS INSTEAD OF APPLICATION FORMS. TO APPLY FOR THIS ROLE, YOU MUST FILL IN THE APPLICATION FORM ON THE VACANCIES PAGE OF OUR WEBSITE BY 10AM MONDAY 12TH AUGUST
The client requests no contact from agencies or media sales.
At SSAFA Safeguarding is everybody’s business. This means that as awareness grows and with it the demand for additional support from those supporting our beneficiaries, we need to ensure the right level of support across the charity for those dealing with complex situations involving safeguarding concerns. We are therefore looking for an experienced social worker to work with our Head of Safeguarding and Social Work Services as the Single Point of Contact (SPOC) and help develop our response to Safeguarding concerns across the organisation.
In addition to this we would like the successful individual to provide social work support to our Stepping Stone’s home on a regular basis, supporting those women and children who have survived Domestic Abuse to move forward with their lives.
Your key responsibilities will include;
- Working with the Head of Safeguarding and Social Work Services to manage safeguarding issues raised within SSAFA or related to its work, and ensure the appropriate recording of concerns, decision making and referrals.
- Providing expert advice to the Organisation, employees and volunteers ensuring best practice in embedded into all new and existing policy and guidance.
- Ensuring that the Safeguarding Policy is adhered to across the organisation.
- Undertaking audits across the organisation into safeguarding practice and making recommendations based on the outcomes.
- Providing social work support to the beneficiaries of our Stepping Stones refuge, including maintaining case records and regular reports to the Director of Social Care Operations.
About the team
You will become part of the Social Care Operations Directorate, reporting directly to the Head of Safeguarding and Social Work and working alongside other parts of SSAFA’s specialist services, all of who are dedicated to ensuring that the Armed Forces, veterans and their families can thrive.
About you
We are looking for an experienced social worker ready to take on a new and varied role within SSAFA. Ideally with experience of working within Domestic Abuse and/or Safeguarding and with knowledge of the legislation, policies, and best practices related to these areas.
You will also need excellent communication, interpersonal, and organisational skills, as well as a positive, flexible, and creative approach to problem-solving.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Closing date: Midnight on 31 July 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: Week commencing 05 August 2024
Strategic Operations Manager, Learning Disability and Autism Services.
Reports to: Executive Director
Salary: 40k pa dependent on experience
Hours: 36 hours per week
Location: Head Office Wandsworth SW18, and Pan-London Internship sites
Annual Leave: 25 days plus Bank Holidays
Contract: Full Time, Permanent - Flexible hours and work from home days will be considered
Introduction to Generate:
Now in our 6th decade since starting in 1972, Generate has been dedicated to creating opportunity, choice, and support for people with a wide range of learning disabilities. Our mission has always been to support people to live life fully and to continue to grow and develop within diverse communities.
Our mission is delivered through a strong and demonstrable commitment to inclusion and engagement, a co-managed forum and self-advocacy agenda, person-centred community connections, access to work support, tailored Youth support, healthcare and, not forgetting the fun stuff - Social Opportunities - from wrestling to wellbeing!
The role
We are seeking to recruit a highly skilled business professional as our Strategic Operations Manager, to support our Executive Director, cultivating and nurturing partnerships with stakeholders and commercial partners. You will have extensive project management experience, data analysis and reporting skills, plus exceptional people management. You will probably have a relevant degree in social care or community development or equivalent skills or qualifications in business/marketing.
You will be fully accountable for the management, leadership, and sustainable growth of the internship programme in alignment with our objectives. Your responsibilities will include line management, budgeting with the senior management team and deputising for the Executive Director with full operational oversight of all Generate projects.
Lastly, Generate shares a common goal: community, courage, working together, good communication, diversity and inclusion and creativity. We work with people with a learning disability, autism, and other disabilities, to build better lives and connect to communities as equal citizens. People are always welcome and supported and we create a sense of belonging. If you share our goals and have a minimum of two years sector relevant senior management experience, we would love to hear from you.
Closing Date: 1st August 2024
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Candidates will need to undergo an enhanced DBS check.
Generate is an equal opportunities employer.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking an experienced, dynamic, and compassionate leader to serve as the Chief Executive Officer (CEO) of our non-profit organisation.
The CEO will be responsible for the overall strategic, operational, and financial leadership of Appeer, at an exciting phase of our growth. The ideal candidate will have a strong commitment to our mission, a deep understanding of the challenges faced by people with hidden disabilities, and a proven track record of leadership in a similar setting. The postholder will lead Appeer into its next phase of growth and develop sustainability into the future. See detailed job description and person specification.
Location: Home Based with travel to Woking, Surrey, and surrounds for some meetings and Sessions
Contract: Permanent, 0.8-Full-time (negotiable based on candidate profile)
Salary: £41,000 per annum pro rata
Key Responsibilities of the CEO:
Leadership and Strategy:
● Develop and implement the strategic vision and direction for the organisation in collaboration with the Board of Directors
● Foster a culture of inclusivity, innovation, support and continuous improvement
● Represent the organisation publicly, serving as a passionate advocate for our community
Operational Management:
● Oversee the day-to-day operations, ensuring efficient and effective delivery of services.
● Develop and implement policies and procedures aligned with our mission and goals
● Ensure compliance with relevant laws, regulations, and best practices including but not limited to safeguarding, employment law, GDPR and finance
● Ensure compliance with internal policies and procedures and stakeholder contracts and agreements.
● Act as Appeer’s Equality Lead and oversee Appeer’s Equality, Diversity and Inclusion policy and procedures
Financial Oversight:
● Develop and manage the annual budget in conjunction with the Board of Directors, working as part of the Finance Committee
● Ensure the financial health and sustainability of the organisation through sound fiscal management and oversight
● Oversee effective pursuit and management of funding, including grants, donations, corporate sponsorship, commissions and partnerships and coordinate large fundraising bids
Stakeholder Engagement:
● Build and maintain strong relationships with stakeholders, including beneficiaries, families, staff, funders, and community partners
● Work collaboratively with the Board of Directors to support governance and strategic roles
● Provide excellent donor stewardship and nurture strong relationships with funders
● Identify new opportunities for engagement with the wider community to raise awareness and support for the organisation’s mission
Team Management:
● Lead, mentor, and develop the management team and staff, fostering a positive and inclusive work environment
● Direct line management of Programme Managers, Engagement Manager and Business Manager
● Ensure appropriate staffing levels and development opportunities for employees
● Promote a culture of collaboration, respect, and accountability
● Act as Appeer’s Equality Lead and oversee Appeer’s Equality, Diversity and Inclusion policy and procedures
About Us:
Appeer is a Community Interest Company (CIC) set up to deliver services that support autistic girls and women (and those assigned female at birth) to connect with peers, to develop their life/work skills and to support their wellbeing. We provide in person and online activity groups and programmes, alternative provision, events and resources for those in the community that we serve, their parents/carers and other professionals. We are not a therapeutic setting and as such do not offer clinical support or 1:1 supervision. We were established in 2019 and have since grown rapidly from a small startup to a robust small-medium enterprise with a turnover of £250k and serving well over 400 beneficiaries a year.
All our work is firmly rooted in a ‘positive peer approach’, providing an enjoyable, pressure-free and beneficiary-centred space for connecting with others and exploring interests and hobbies in a place they can truly be themselves. We also facilitate light touch exploration of autism and the discovery and sharing of helpful tools and approaches for navigating the neurodivergent experience.
Our aim is to safeguard and enhance our beneficiaries’ wellbeing, build on their strengths, foster peer support and social networks and promote a positive outlook, whilst never dismissing the challenges they may face. We categorically reject a deficit-based view of neurodivergence and work on the basis that all brains are different and deserve equal respect, freedom and scope for expression.
Appeer is led by lived-experience staff and volunteers, and we strive to maintain an inclusive, supportive and creative working environment where everyone feels supported to do their best.
Application Process:
Interested candidates are invited to submit a CV and cover letter outlining their interest, suitability and vision for the role by 5pm on 12th August 2024. We encourage early application as we reserve the right to close the application window sooner than 12th August 2024 if a suitable shortlist of candidates has been identified.
Appeer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are also committed to ensuring a fair and equitable recruitment process for all vacancies.
Please let us know if you require any reasonable accommodations in order to effectively access the recruitment process.
If you would like any further information about the role or application process, please contact: Claire Livingston who may arrange a conversation with the CEO or a director with you.
This job is funded in part by a grant from the National Lottery Community Fund which will be funding 24 hours per week of this role.
This job is subject to a criminal records check with the Disclosure and Barring Service.
Appeer has been set up to benefit autistic girls and women and those around them due to a lack of support, provision and understanding.
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking an experienced and dynamic Business Manager to oversee the day-to-day operations of the CIC delivering the business support services which underpin the strategic growth of our organisation.
The Business Manager will be responsible for financial management, operational efficiency, HR, and ensuring compliance with relevant regulations. This role requires a proactive individual with excellent leadership, communication, and organisational skills.
Key Responsibilities:
Operational Management:
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Oversee daily operations, ensuring services are delivered efficiently and effectively
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Develop and implement operational policies and procedures to enhance service delivery and to comply with stakeholder contracts and agreements and all relevant regulations and legal requirements.
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Oversee programme administration processes to ensure the efficient management of these areas
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Monitor and evaluate the performance of services and programmes with the Management Team. Coordinate the delivery of effective Management Information and analysis of Appeer operations for regular review by the CEO and Board
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Ensure all necessary IT software, hardware and resources across the organisation are implemented and managed well, securely and up-to-date.
Financial and Funding Management:
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Oversee financial reporting, including monthly management accounts, and ensure compliance with financial regulations with Financial Manager
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Support the Board of Directors and Finance Committee with financial reporting, analysis and financial and sustainability strategy development for the organisation with Financial Manager
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Identify and pursue funding opportunities, including grants, donations, and partnerships; manage funding relationships and grant monitoring and reporting with CEO and internal staff
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Manage external supplier contracts and relationships: ensuring contracts, insurances, subscriptions and rentals/hires are maintained to ensure continuity of cover/use and offer best value for the organisation
HR Management:
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Oversee the management of HR across the organisation, advising on the strategic recruitment, management and development of staff and volunteers
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Responsible for the coordination of recruitment, induction and training of new recruits
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Provide ‘business partner’ HR support to Line Managers
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Coordinate Appeer’s process of regular performance and reward reviews and coordinate a programme of ongoing training and development opportunities
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Ensure compliance with HR policies and employment legislation and that employment contracts and the Employee Handbook are kept under ongoing review
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Ensure best practice delivery of employment practices in line with Appeer’s values
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Line manage the Admin Officer, Finance Manager and Designated Safeguarding Lead
Strategic Planning:
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Work with the CEO to develop and implement the Appeer CIC’s strategic plan
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As a member of the senior leadership team, support the CEO and board in organisational strategy development
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Identify opportunities for growth and development of services
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Foster relationships with key stakeholders, including clients, funders, community partners
Compliance and Risk Management:
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Ensure Appeer complies with all relevant regulations and legal requirements. Manage risk, including health and safety, data protection, complaints and safeguarding. Communicate relevant policies and procedures to staff, families and service users (as appropriate)
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Work with the CEO/Engagement Manager to ensure that Appeer CIC fulfils its duties and responsibilities associated with internal and external contracts and agreements
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Act as Appeer’s Data Controller for GDPR purposes
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Maintain the organisation’s Risk Register and coordinate a formal quarterly review and report to the CEO
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Maintain accurate records and ensure robust reporting mechanisms are in place
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Act as the channel of communication with Appeer’s insurers and, legal advisers when issues arise, keeping the CEO and Board informed as necessary
About APPEER
Appeer is a Community Interest Company (CIC) set up to deliver services that support autistic girls and women (and those assigned female at birth) to connect with peers, to develop their life/work skills and to support their wellbeing. Over the past 5 years our founder and current CEO has taken the vision of creating a community where autistic girls and women can connect from a small, passionate team into a robust and impactful organisation.
We provide In Person and Online Activity groups and programmes, Alternative Provision, events and resources for those in the community that we serve, their parents/carers and other professionals. We are not a therapeutic setting and as such do not offer clinical support or 1:1 supervision.
We were established in 2019 and have since grown rapidly from a small startup to a robust small-medium enterprise with a turnover of £250k and serving over 400 beneficiaries a year.
Interested candidates are invited to submit a CV and cover letter outlining their interest, suitability and vision for the role
by 5pm on 12th August 2024. Interested candidates are encouraged to submit early applications as the application window may close sooner than 12th August 2024 if a suitable candidate is found.
Appeer is an equal opportunity employer. We are committed to ensuring a fair and equitable recruitment process for all vacancies.
Please let us know if you require any reasonable accommodations in order to effectively access the recruitment process. If you would like any further information about the role or application process, please contact Claire Livingston who may arrange a conversation with the CEO or a director with you.
Appeer has been set up to benefit autistic girls and women and those around them due to a lack of support, provision and understanding.
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The client requests no contact from agencies or media sales.
Executive Director of Support & Wellbeing
Stoke-on-Trent
£108,875 a year
You’ll be responsible, through the Chief Executive to the Board of Management, for the effective management of support and wellbeing services which includes all operational services across our client's organisation
You will also have responsibility for business development and fundraising, quality and performance, as well as landlord liaison functions within the charity - a property portfolio in the region of 260 units. As a member of the Executive Leadership Team, you will work collaboratively with senior colleagues, Board Members and Charity Trustees.
Job requirements:
- Drive the strategic direction of the organisation, as part of the Executive Team, contributing to the development and delivery of the Group’s corporate plan and all policy formulation at strategic level.
- Demonstrate clear, determined leadership. With specific responsibility for the strategic direction of Revival, Glow and Concrete, you will lead on delivery of the business and growth strategy, budget management, contractual targets and requirements, as well as wider Group objectives.
- Ensure effective governance arrangements for Honeycomb Charitable Services, overseen by the Group Board.
- Maintain a strong understanding of the external operating environment both locally and nationally. Leading on broadening the Group’s partnerships across all areas of operation, in line with business objectives and growth ambitions.
- Build strong relationships with commissioners, partners and stakeholders. Influencing local strategies and seeking out or extending opportunities for innovative models of delivery to meet current and future needs.
- Proactively manage risks around safeguarding / safety of customers, and contract compliance, ensuring all staff are clear on their obligations to report any concerns. Ensure best practice is adopted in reporting internally to the Group Board and externally to bodies such as the Charity Commission.
- To be a dynamic leader and an active member of the Executive Team, liaising with the Board members, Chief Executive, and other Executive Directors on customer, housing and property related services.
- Lead on setting and managing the budget which includes annual rent and service charge reviews for Revival, Glow and Concrete (c.10m)
What they’re looking for:
- A degree level qualification or equivalent.
- A relevant housing qualification (secured or working towards) as outlined in the Competence and Conduct Standard consultation. Or a commitment to secure the qualification within allowed timescales.
- Extensive experience of operating at a senior management level or director level in health, social care, charitable or a relevant support field.
- Evidence of continuous professional development and a commitment to continuous learning for self and others. Significant experience of strategic leadership and responsibility for delivery of care and support services.
- Demonstrable track record and evidence of developing and winning business to achieve growth and sustainability in support services.
- Experience of working in the social housing charity sector preferable.
- Strong interpersonal skills, with the ability to influence and work collaboratively with other leaders and managers. Be self-aware, emotionally intelligent, and able to work with, lead and project manage across all teams at all levels.
Help our client to make sure everyone in their region has access to a happy home. APPLY NOW!
They’ll be interviewing as we go so might close the application process early if they find the right person.
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