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31

Director Of Operations Social Care Jobs in London, Greater London

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Top job
The Royal College of Radiologists, Central London (Hybrid)
£42,860 per annum. with pay progression up to £47,371 per annum within two years of employment, plus excellent benefits
Posted 1 day ago
Top job
The Difference, Bethnal Green (Hybrid)
£40,000 - £50,000 per year
The Difference is looking for a Finance Manager to lead our finance function, from reconciliations to budgeting.
Posted 1 day ago
Top job
The King's Fund, London (Hybrid)
£31,698 - £ 37,849 per year
Seeking a Programme Co-ordinator to help manage the logistics of a number of courses and programmes run by our Leadership and OD team.
Posted 2 days ago
Top job
Kingston Hospital Charity, Kingston upon Thames (Hybrid)
£40,701 - £48,054 per year
Seeking an experienced and enthusiastic individual to join Kingston Hospital Charity's fledgling team as Grants Manager
Posted 1 day ago
Top job
JUSTICE, London (Hybrid)
circa £40,000 per annum
We are looking for a motivated, creative, and organised Engagement and Communications Officer to join our team. A unique opportunity!
Posted 5 days ago
Closing in 4 days
Charity People, London (Hybrid)
£50000 - £60000 per annum
Posted 2 days ago Quick Apply
London's Air Ambulance Charity, London (Hybrid)
£31,400 - £35,000 per year
Do you want to contribute to saving lives? Are you able to inspire and motivate others?
Posted 2 days ago
Closing in 2 days
Centre for London, London (Hybrid)
£65,000 per year
Are you looking to help lead a forward-thinking organisation and generate ideas that will inform policy and shape London‘s future?
Posted 1 week ago
In2scienceUK, Remote
£37,000 - £40,000 per year
Posted 1 week ago Quick Apply
Closing tomorrow
Z2K (Zacchaeus 2000 Trust), Greater London (Hybrid)
£38,850 per year
Come and join our small but mighty policy and campaigns team and help bring about our vision of a UK free from poverty.
Posted 1 week ago
Page 1 of 3
Central London, Greater London (Hybrid)
Covent Garden, Greater London
Holborn, Greater London
WC2A, London
£42,860 per annum. with pay progression up to £47,371 per annum within two years of employment, plus excellent benefits
Full-time
Permanent
Job description

We are looking for a dynamic and collaborative Membership Operations Team Leader who is passionate about membership operations and looking for a rewarding supervisory opportunity.

The Royal College of Radiologists (RCR) is a membership organisation dedicated to supporting our members to improve the standard of medical practice across the fields of radiology and oncology. Members are the lifeblood of the RCR and we’re seeking a Membership Operations Team Leader that will ensure member’s interactions with us are seamless, easy and professional.

As the team lead you play a critical role in supporting the high-performing Operations team through day-to-day supervision to meet service-level agreements and deadlines. You’ll ensure the smooth functioning of our membership processes, act as the first point of contact for queries from the team and provide an excellent service to our members, doing your part to contribute to the overall success of the RCR.

If you are a team player with solid supervisory skills who is results driven, proactive and inspired by the mission of the RCR this could be the role for you.

What you’ll do:

  • Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
  • Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
  • Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
  • Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
  • Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
  • Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
  • Management of budget lines assigned to operational activities to ensure favourable terms are achieved.

What you’ll need:

  • Knowledge of membership systems and procedures.
  • Experience of managing a high degree of administration processes efficiently.
  • Knowledge and experience of using a database and managing data quality.
  • Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
  • Demonstratable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
  • Strong interpersonal and customer service skills.
  • Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.

Why join us?

  • Make a difference to the lives of Doctors and the specialities they work in every day!
  • Hybrid working (40% working week can be done remotely)
  • Modern working environment
  • Equipment provided to work from home
  • Generous annual leave allowance
  • Excellent pension scheme
  • Interest free season ticket loan and cycle to work scheme
  • Employee Assistance Programme

If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role , the RCR and instructions on how to apply in the candidate pack.

Application resources
Posted by
The Royal College of Radiologists View profile Company size Size: 21 - 50
Posted on: 26 April 2024
Closing date: 12 May 2024 at 23:59
Tags: Operations

The client requests no contact from agencies or media sales.