Director Of Services Jobs in Shoreditch, Greater London

About us

Crisis is the national charity for homeless people, working side by side with thousands of people each year as they find ways out of homelessness. We know that homelessness is not inevitable; we know that together we can end it. 

This year, we will begin our new ten-year strategy to end homelessness. Key to our mission is thinking differently and more ambitiously about how we engage with corporate partners and the commercial sector and how we can generate more support for our cause across England, Scotland, and Wales. 

Location:           Based in our London office (we are open to a range of flexible working options, in line with Crisis’ Hybrid-Working Policy) 

About the role 

As we embark on a new ten-year strategy, this is a unique opportunity to lead the development of a radical and ambitious approach to partnerships with businesses, building on the successful partnerships we have with Lloyds Banking Group, Specsavers, Taylor Wimpey, Berkeley Homes and many more. 

This pivotal role will lead the development of a corporate and commercial engagement strategy across Crisis, growing and deepening our portfolio of corporate partners, broadening their support for our organisation and our cause, and inspiring them to act within their businesses. The role also involves leading the continued development of our fundraising and partnerships outside of London, creating a national support network to end homelessness. 

While the role is directly responsible for strategic and corporate partnerships, the post holder will lead across the charity, ensuring a joined-up approach across retail, service delivery (including Crisis at Christmas), brand partnerships, venture philanthropy, investments, and innovation. 

The role also involves membership of the Brand, Marketing & Fundraising senior team and the organisation’s Senior Leadership Group, where it plays an important organisation-wide leadership role. Additional investment has recently been made in the team, and senior leadership and the Board have committed to supporting its success. 

About you 

We’re seeking someone with significant experience developing relationships with the corporate/commercial sector and a successful track record in organisations comparable in scale and complexity to Crisis. You will be ambitious, with a strong understanding of our challenges and how to make the most of opportunities to create new relationships with partners and think differently about what it means for a business to support a charity and social cause. 

We’re looking for someone who… 

• Has cross-organisational leadership skills and the ability to represent the organisation to the corporate/commercial sector externally. 

• Has secured and developed significant corporate partnerships. 

• Has developed and executed organisational income generation strategies, including supporting and influencing areas outside of direct line management responsibility. 

• Can think creatively about partnerships, leveraging the unique opportunities that Crisis has. 

• Can develop a national income and engagement strategy appropriate to our work in English regions, Scotland, and Wales. 

We believe diversity is a strength, and we aim to ensure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm 

• And more! (Full list of benefits available on website) 
   

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Wednesday 3 July 2024 (at 23:59)

Stakeholder panel interview made up of Crisis staff and members to be held on Thursday 11 July via Microsoft Teams.

Main panel interview with three Exec Directors to be held on Monday 15 July in person in London exact location TBC.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Business in the Community was formed in 1982, and with His Majesty King Charles III as our Royal Founding Patron, we are the largest and longest-established membership organisation dedicated to responsible business,

We want the UK to lead the world in responsible business.

We work with members to continually improve their responsible business practice, leveraging their collective impact for the benefit of communities. We grow the responsible business movement and collectively create a greater impact focused on:

• Developing a skilled and inclusive workforce.
• Ensuring work is good for everyone.
• Innovating to sustain and regenerate the planet.
• Building thriving communities.

 ------------------------------------------------------------------------------------------------------------------

We are currently recruiting a Race Campaign Manager with project management experience and subject matter expertise to work in the Advisory and Member Services directorate.  This role will support the Race Campaign Director to develop and maintain relationships with key stakeholders and drive the campaign to achieve its goals.

The role will involve (but is not limited to):

• Being responsible for creating, organising and project managing business facing campaigns, tools and content to achieve tangible outcomes, impact and value for members.
• Providing expertise for the campaign area through maintaining excellent current awareness, understanding and strong networks
• Being the first point of contact for BITC Membership Relationship Managers on the campaign topics.
• Facilitating and managing working groups, action-learning groups, and or steering groups linked to the campaign, developing knowledge and engagement with key stakeholders.

The successful candidate will have:

• A deep understanding of how change can be achieved through campaigning.
• Experience of working collaboratively with various internal stakeholders and working on cross-divisional initiatives.
• Excellent written and verbal communication skills as this role is responsible for creating partnership prospect documents, proposal documents and content for fundraising bids as well as representing and ‘speaking’ for the campaign on a variety of platforms.

The full job description and person specification is attached.

This role closes Sunday 30 June at midnight.

Interviews will take place week commencing 8th July.

Business in the Community are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and we are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential.

We are a Race at Work Charter signatory and, alongside 1000 other Charter signatories, taking actions to encourage and support ethnic minority representation in recruitment, selection, and career progression as well as being committed to improve the working lives of our disabled and neurodiverse colleagues.  We are also a real living wage employer.

The Health Foundation is an independent charity committed to bringing about better health and health care for people in the UK.

This is an exciting role in the Data Analytics directorate, a team of around 25 staff. Data Analytics plays a core role in delivering the Foundation’s overall mission and strategy. We use cutting-edge approaches to provide insights about the health of the UK population, as well as health and care system performance.

The Improvement Analytics Unit (IAU) is a sub-team of 14 staff within Data Analytics. It is a unique partnership between NHS England and the Health Foundation. We evaluate innovative and complex initiatives in health care in order to support learning, improvement and policy development.

Our Senior Data Engineer will work within the Improvement Analytics Unit (IAU).They will support our Assistant Director and Senior Analytical Managers to deliver an ambitious work programme, leading on data engineering, data management and information governance. The data landscape across health and social care is constantly changing, so this role will be a flexible and responsive one, keeping us close to the cutting edge of data science. This is a role where we’ll be investing in your skills and development - you’ll play a key role in delivering our projects.

Our Senior Data Engineer will lead on developing and implementing our data strategy, working with other data engineers and data managers across the Data Analytics Directorate to ensure our data strategy is aligned with the overarching data strategy for the wider directorate. They will explore new ways of working, working with new service providers and newly established Trusted Research Environments, and finding new sources of data that can provide the Health Foundation with improved insights.They will empower our team of analysts and statisticians to deliver timely, robust analysis, and will ensure we’re able to work with very large datasets with both agility and efficiency.

To find out more about the role and what we are looking for, please click on the link below to be redirected to our careers website.

BACKGROUND

The Helen Bamber Foundation (HBF) is a pioneering Human Rights charity supporting refugees and asylum seekers who are the survivors of trafficking and torture, including gender-based and ‘honour-based’ violence. Recognising the complexity of each client’s suffering and needs, the Foundation provides specialist medical consultation, therapeutic care, legal protection and practical support to survivors of human rights violations by helping men, women and children heal the emotional and physical damage they have suffered through torture, trafficking or other forms of cruelty.  We take the learning from our work to develop partnerships to increase survivors’ access to services, and use the learning generated by our clients and partners to drive system change.

Since August 2020, Asylum Aid has been part of the Helen Bamber Foundation Group. Asylum Aid operates as an independent charity, led by its own Executive Director within the group structure, and is ambitious about growing its impact and reach in the future to ensure protection from persecution for those who need it.  For over thirty years, Asylum Aid has been providing legal representation to some of the most vulnerable people seeking asylum. It has built an expert service, delivering vital and life-saving services in some of the most complex legal cases, with a particular speciality working with unaccompanied children, survivors of trafficking, torture or other forms of human cruelty, and stateless people. In this role you will support both charities alongside the CEO, Executive Director of Asylum Aid and Senior HR and Operations Officer.

OVERVIEW OF THE ROLE

 The Head of People is a new role for the organsiation and you will be joining us at an exciting time, as we are moving into new offices and seek to drive forward our new 2025-2030 strategy.  This role will play a pivotal role in implementing our objective to be an employer of choice. maintaining and evolving our strong team culture, and strengthening our position as leader in evidence based management and leadership practices.  In this role you will be supported to develop the capacity, capability and human resource systems of the organisation to achieve impact at scale with a strong and effective team and will work in close collaboration with the CEO, the members of the Executive Leadership Team and Management Team as well as the Senior HR and Operations Officer.

You will provide leadership in developing and implementing our People and Culture strategic objectives. Some of your immediate priorities will be undertaking a review of our current policies and systems, preparing for our Pay and Benefits Review and setting up a Wellbeing Review and Consultation.  You will also be asked to undertake a review of our equality, diversity and inclusion policy and the accompanying anti-racism action plan. You will bring your expertise in people and human resources to help secure the organisation’s  long-term sustainability and impact.

It is an exciting time to be joining us and you will help ensure we build upon our success to date to increase impact, income and team satisfaction.  We would like to hear from you, whatever your background. We do not believe that prior charity experience is necessary for this role, please do apply if you believe you have the skills, experience and confidence to make a people and strategic contribution to our ambition to grow impact with our team.

EQUAL OPPORTUNITIES

The Helen Bamber Foundation is an equal opportunities and Living Wage employer. We are committed to attracting and recruiting diverse candidates as we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in at every level within the organisation. We particularly welcome applications from those from Black, Asian, Minority-Ethnic, refugee and migrant backgrounds. 

RECRUITMENT PROCESS

Please note that you will require the right to work in the UK and the successful candidate will be offered the job subject to suitable references and a DBS check. If appointed, you will be required to give your consent to HBF to receive regular updates on your criminal records status throughout your employment.  

Please submit an up to date CV and a covering letter, no longer than 2 pages, by 9am on 1st July 2024 by outlining your relevant skills and experience, as well as how your previous experience that matches the listed responsibilities and person specification. Please state in your covering letter when you would be available to start the role. Longlisted candidates are scheduled to be invited to a short introductory interview of 15 minutes on the 9th or 10th July.  Shortlisted candidates are scheduled to be invited to interview in the week commencing 15th July and will be conducted either in person or where needed via Zoom. 

We particularly welcome applications from those from Black, Asian, Minority-Ethnic, refugee and migrant backgrounds. 

If you have any questions or would like to speak to someone about the role please contact Kerry Smith, Chief Executive Officer.

         Job Description

 

Job Title: Operations Manager

Reporting To:  Operations Director

Salary:£35,000 - £38,000 per annum ( based on Experience)

Seniority Level: Management

Location: On-site in Tooting Broadway, London

Contract:Full-time, 12-months fixed term, with potential to make permanent

 

POSITION SUMMARY

Business Launchpad wishes to hire a highly organised, process-driven individual to oversee operations for its Tooting Works business centre.

As a key member of the Tooting Works team, the Operations Manager oversees the renting of our office units, tenant relations, and building maintenance and management, among other things. The post holder ensures the centre is run to a high standard, including excellent customer service, compliance with all current building and health and safety legislation, a high occupancy level and operation within budget.

The Operations Manager line manages four team members, making up the lettings team and the maintenance team, and works closely with other teams, including marketing, finance and the delivery team for the Business Launchpad charity.

About Us

Tooting Works is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years. 

Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own businesses. 

ROLE & RESPONSIBILITIES

Centre Operations Management

• Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained and running smoothly, and that the lettings process is compliant and well-managed.
• Implement and monitor operational policies and procedures to improve efficiency and service quality, including opportunities to digitise procedures and services.
• Manage building improvement and repair projects in collaboration with the maintenance team and the operations director.
• Ensure compliance with health and safety regulations and manage risk assessments.
• Identify, anticipate and address problems and opportunities for the business centre in collaboration with senior management.

Customer Service

• Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
• Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
• Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.

Financial Management

• Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
• Negotiate contracts with suppliers and service providers to secure cost-effective deals.
• Ensure tenant arrears are regularly monitored and managed.

Line Management

• Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
• Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
• Handle recruitment, onboarding, and offboarding of staff members as needed.

 

Essential Skills / Experience

•  Bachelor’s degree or higher.
• At least 2 years’ experience in operations work.
• Excellent organisational and administrative skills.
• Desire to drive operational excellence.
• Line management experience.
• Experience of managing a building, property or facilities beneficial.
• High comfort level with online tools such as MS Office, project management software, or similar.
• Strong written and oral communication skills.
• Negotiation and customer service skills.
•  Resilient and adaptable with ability to multi-task.
• Solution finder.

About Rewards

• 25 days’ annual leave plus bank holidays
• Personal annual training budget
• Employee assistance programme including counselling
• Regular team socials throughout the year
• Generous sick pay allowance following probation
• General eye test
• Well-being day ( 1 day per year)
•  Volunteer day ( 1 day per year)

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

Pre-employment Checks

Any employment with Business Launchpad will be subject to the following checks prior to your start date:

• Satisfactory Disclosure and Barring Service (DBS) check
• Receipt of two satisfactory references
• Proof of eligibility to work in the UK.

Please email your CV with a cover letter stating why you are interested in this role.

Please be aware that this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Equal Opportunities Statement

We are an equal opportunity employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment without regard to their individual background or circumstances.

We have a new and exciting opportunity for an enthusiastic, efficient and organised Administrator to join us as a Professional Standards Administrator at The Royal College of Radiologists (RCR) - a medical charity focussing on supporting doctors to deliver medical imaging and cancer services.

The Professional Standards Administrator role sits in our high performing Professional Practice & Quality Improvement team who works to produce a comprehensive program of standards and guidance promoting the RCR’s expertise as leaders in these areas. In this role you will be responsible for supporting the Professional Standards Manager and team in the delivery of key workstreams by providing administrative support across a range of projects. You will need to have good attention to detail and be an efficient multi-tasker as you will also provide secretariat support to allocated committees and working parties.

If you are a proficient and proactive Administrator who is seeking to develop in their administrative career in an impactful role for an organisation with a meaningful mission, then this may be the role for you.

What you’ll do:

· Provide day-to-day support to the Professional Standards Manager to facilitate the programme of professional standards.

· Provide general administrative support to the team.

· Collate and circulate information to committees or relevant groups.

· Support the organisation and delivery of webinars and online events.

· Provide secretariat support (committee servicing) to allocated committees or working parties as directed.

What you’ll need:

• Experience of successful working within a team and the provision of a professional, friendly and reactive service to colleagues and/or customers.
• Experience of undertaking general administrative tasks and responsibilities.
• Good working knowledge of Microsoft packages
• Effective interpersonal skills.
• Strong time management skills with the ability to prioritise work with competing demands.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

The role is 14 hours/2 days a week. The requirement is to work from the office every Thursday and there may be the occasional need to come in on some Fridays for which advanced notice will be given. The number of hours worked in the office and flexible working arrangements can be discussed during interview.

If the Professional Standards Administrator role sounds like the next exciting opportunity for you then please find out more about the role, the RCR and instructions on how to apply through the candidate pack.

We are looking for a skilled admin and people orientated person to support our two Joint CEOs (JCEOs) on the journey to further Cardboard Citizens’ ambitions as a dynamic, flexible and forward-thinking social justice charity and theatre company, working with people who have experience of homelessness and poverty or inequity.

This role works to support the Executive Director / JCEO primarily, with some diary support given to the Artistic Director / JCEO. The main focus will be to support governance, finance, fundraising, operations and general management of Cardboard Citizens. You will be someone who places value on systems, admin and infrastructure as the key ingredients that help to support the executive team to achieve success in their roles. You will also have experience in building robust relationships with a variety of stakeholders and enjoy being part of a great team.

The Welfare Adviser will provide high quality specialist welfare benefits and housing advice, information and guidance to our service users, referring them internally and externally for additional advocacy and support as required, following organisational policies and procedures, and ensuring fulfilment of regulatory compliance with our Advice Quality Standard (AQS) accreditation, meeting the standards of quality in the delivery of advice services as required. The post-holder will work closely and collaboratively with other advisers, staff team members, interns, trainees, and volunteers as relevant, providing face-to-face advice, by telephone or other digital media.

Main accountabilities​

1. To provide LAH service users with high quality free specialist welfare benefits advice and guidance on income maximisation, that is accurate, effective, and tailored to their particular needs and circumstances.
2. Manage an adequate caseload of enquiries from LAH service users in a condition of extreme financial need, including those who are homeless  (or on the brink of homelessness).
3. To contribute to the development of LAH Advice Programme, which aims to provide frontline, one-to-one advice and casework in key areas of need for the community, including welfare entitlements, housing, employment and immigration.
4. Other accountabilities (Please refer to full job description document). 

To apply please complete the application form attached to this post and the equal opportunities form and send it via email. 

We are looking for an enthusiastic, proactive and organised Administrator to join us at The Royal College of Radiologists (RCR) as the Membership Operations Administrator.

This is an exciting and stimulating opportunity for a talented Administrator who is keen to develop their skills and customer service experience to make a positive impact on our members. In this role you will have responsibility for completing administration activities, work within service level agreements to respond to queries and complete membership processes. You will be efficient, responding promptly to data requests and deliver strong data integrity for membership.

If you have a passion for delivering an excellent service, driving member satisfaction and developing your career in the membership space this could be the role for you.

What you will do:

• Deliver exceptional customer service with every interaction, to ensure every member or potential member receives a positive experience.
• Respond to member queries and complete key membership administration processes throughout the membership lifecycle.
• Provide support to ensure relevant documentation on membership processes are current and user friendly.
• Through continuous review and collaboration across the RCR, implement developments that improve efficiency or member experience.
•  Develop and implement data and quality checks and robust processes, to deliver reliable and current data on our members.
• Work with the Membership Events Coordinator to deliver outstanding membership engagement events and assistance with administration.

What you need:

• Experience of managing administration processes efficiently.
• Demonstrable experience of providing exceptional customer service.
• Experience of using and maintaining a database or equivalent to store and retrieve data.
• A quick learner, able to adapt existing knowledge and experience, to tackle new queries as they arise.
• Ability to prioritise and anticipate competing demands.
•  Good working knowledge of Microsoft packages.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

If you’d like to grow in this challenging and exciting Membership Operations Administrator position, as well as work with a charity that focusses on supporting doctors who deliver medical imaging and cancer care, please find out more about the role, the RCR and instructions on how to apply in the candidate pack.

Sightsavers is looking for a Head of Institutional Funding - a vital role within our expanding institutional funding team to lead the development and implementation of a portfolio of work currently focused on West Africa and lead on the development of strategic partnerships with individual institutional donors

Salary: £58,000 - £65,000

Location: UK remote - with very occasional travel to Haywards Heath, when required

Contract: Permanent

Hours: This is a full-time role with some flexibility around hours worked and lots of home working

We are looking for an experienced institutional funding expert to lead and manage a busy portfolio. This is a role in which the successful candidate will need to juggle multiple and complex projects. Key duties will include:

• Leading the development and implementation of a portfolio of work within the institutional funding team (IFT) currently focused on West Africa (17 Anglophone, Francophone and Lusophone countries), and lead on the development of strategic partnerships with individual institutional donors as prioritised.
• Providing direct line management and strategic support to a sub-team within IFT, that will support continued income growth and contract management, in line with the Institutional Funding strategy.
• Managing existing grant / contracts falling within the remit of this role and secure new income to the organisation.
• Supporting programme learning and capacity building of country office teams and partners and to deputise for the Director of Institutional Funding

This role is involved and multi-faceted with regular meetings across the organisation. This is a full-time role that may be worked from home for the majority of the time however some visits to our offices in Haywards Heath, West Sussex (RH16 3BW) will be required. On average this is likely to be twice per year. If you prefer to work from or are visiting our collaborative, modern office space, you will find it an easy 20-minute train journey from Brighton or 45 minutes from London. Programme travel to West Africa and other locations will also be necessary - we anticipate approximately three trips per year, usually of one week each.

Further information about the role.

This is a varied role, please read the for further details. As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.

Sightsavers offers some fantastic benefits. Our comprehensive benefits package includes generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts.

This is an ideal opportunity for an experienced individual with great multi-tasking skills from an INGO or consultancy background. To succeed in this role, you will need

• Extensive experience of working in government or statutory funding for an international development organisation
• Proven track record of having raised and managed significant funding from a range of institutional donors e.g. DFID, USAID, EC, major foundations
• Experience of support and capacity building of non-programme funding specialists in grant application and grant contract management
• Line management experience
• Demonstrable strong organisational and multi-tasking skills
• Established relationships with major multilateral and bilateral donors
• Excellent written and spoken communication skills
• Project coordination skills
• The ability to train and develop others' understanding
• An understanding of and commitment to equality of opportunity for disabled people
• Willingness and ability to travel overseas regularly for proposal development, workshop delivery and donor visits
• Strong spoken and written French would be of particular benefit

To apply for this exciting new opportunity, please submit a CV and covering letter via our recruitment portal. We anticipate that remote interviews will take place in late June/ early July and the evaluation process will include an initial timed, written task to be completed by shortlisted candidates in advance of this and a presentation at second interview stage. We are keen for the successful candidate to be in post as soon as possible but encourage applications from all candidates with the relevant skills and experience.

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.

In line with its commitment to safe programming and recruitment, Sightsavers participates in the inter-agency (MDS) administered by the . Through collaboration with other MDS members, Sightsavers aims to ensure that there are no sexual exploitation, abuse or harassment issues relating to potential new hires and that we can respond systematically to checks from fellow MDS members. This ensures our work is accountable, delivered to a high standard and supports safeguarding across the development and humanitarian fields.

This exciting role will work closely with the Director of Fundraising, Individual Giving Manager and Digital Marketing Manager to develop a strategy, plan and key performance metrics for digital donor acquisition and fundraising. Already expert and excited by digital fundraising campaign development, you’ll have a unique combination of creative and business skills. These will enable you to create engaging digital content and through your expertise in paid search, google grants and paid social, optimise the ROI for Starlight in terms of donor engagement, acquisition, and income. You’ll be curious and take time to understand how we’re supporting children in healthcare settings which will enable you to create content that resonates with our key audiences. Finally, alongside strong interpersonal and collaboration skills, you will be proactive and results-driven with a ‘can do’ attitude to work.

The Membership officer will play a key role in ensuring a smooth and successful membership journey for FSC members. This role will be responsible for the oversight and coordination of member activities and events. The role will also contribute to a culture of continual learning through gathering and analysing member feedback and implementing changes as part of FSC’s Monitoring, Evaluation and Learning Framework.

The successful candidate must be able to self-manage projects and tasks to completion. Flexibility, positivity, proactively, independence, drive and a willingness to pitch in as true team-player are essential to success. This role reports to the FSC Executive Director but works closely with other members of the team.

ABOUT US

Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat.

The work of the charity includes helpline and intensive support services for young people who are running away, missing adults, and people whose loved ones are missing (“families”). The experiences of the people we support include: suicide and self-harm, mental health crisis, child sexual and criminal exploitation, traumatic grief (bereavement by suicide, homicide), discrimination. The frontline team support people in heart-breaking situations – the people we support often feel helpless and are living in limbo due to the ambiguous loss of their missing loved one.

THE IMPACT YOU WILL HAVE

Your role will be to provide clinical supervision to staff across the Services Team. It is essential for the frontline team to be able to maintain strong boundaries, have regular debriefing and the space to process the work they do and to reflect on how working with this trauma is impacting them, as well as to develop their practice. You will:

• Provide regular individual clinical supervision for frontline staff or Senior Coordinators / Team Leaders;
• Monitor attendance at supervision;
• Provide regular reports to the Services Leadership Team on engagement with supervision and any development needs identified;
• Facilitate 2-4 thematic group sessions per year for Services staff (reflective practice).

ABOUT YOU

You will have proven experience of:
• Providing clinical supervision to helpline staff and/or their team leaders;
• Transforming experience into learning;
• Working around the issues of suicide & self-harm, mental health crisis and discrimination;
• Working around the issues of child sexual and criminal exploitation and traumatic grief (bereavement by suicide, homicide);
• Implementing safeguarding procedures to safeguard children, young people or adults at risk of harm.

You must also have:
• Qualification in clinical supervision with a minimum of 2 years post qualification practice;
• BACP registration or accreditation (preferred) or UKCP registration;
• and be a qualified Counsellor.
• You must have the legal right to work in the UK. We are unable to provide sponsorship for this position.
• If you work remotely you must have a private and secure place you can work in the UK and internet access.

WHY WORK FOR MISSING PEOPLE?

Would you like to work for a welcoming, caring organisation which makes a difference to people affected by the issue of missing throughout the UK?

Missing People is a friendly and supportive place to work. Working for Missing People means living our values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here. You will find plenty of scope for personal development including: getting involved in cross-charity projects; leadership development or volunteer supervision; training; e-learning; and hearing about the latest topics from some of our amazing partners. We offer a range of enhanced family friendly benefits. We are happy to talk about flexible working in many of our roles.

HOW TO APPLY

If you want to be a lifeline when someone goes missing, click apply to read the full job description, and a letter from the Director of Services. We look forward to receiving your application.

Include your CV and a brief covering letter explaining how you would be a good fit for this role. Please tell us whether you wish to apply for Option 1 (10 hours per month) or Option 2 (3.5 hours per month).

Closing date: 23:59 on 23rd June 2024. We reserve the right to close the vacancy early in the event of a very large number of applications, so Apply Now!
Interviews: 27th June 2024

Location: Remote or London
Salary: £35 per hour
Hours: Option 1: 10 hours per month, must be available on Mondays. Option 2: 3.5 hours per month, weekday afternoons
Benefits: Missing People is 14th on the Sunday Times “100 Best Not-for-profit Organisations to Work for” List 2019 and offers the below benefits: • 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service* • Company pension contribution • Life insurance (3 x salary)* • Employee Assistance Programme (EAP) including 24/7 support helpline • Interest-free Season Ticket Loans* • Additional maternity pay and leave* •Additional paternity pay* • Additional sick pay* *available after probation period passed

You may also have experience in the following: Clinical management, Counsellor, etc.

REF-214 694

Join our small fundraising team to create opportunities for Centre for Mental Health to change lives. This is a part-time role, 21 hours to include Fridays. If you have experience of writing compelling bids and have a passion for mental health and equity, we need to hear from you. Our team enjoys flexible working (from home if you prefer), 31 days (FTE) of leave plus Bank Holidays, up to 12% employer pension contributions and exceptional wellbeing support.