Director of supporter communities and groups jobs

Key responsibilities 

To be responsible for the effective leadership and management of the organisation and its resources.

To support the Board in setting the vision, mission, strategic objectives and strategic priorities for the charity and develop its philosophy and values.

To lead the business development plans for development of the Charity in its purpose of supporting people and families living with dementia. Ensuring a robust Operating Plan is developed, approved by the Board and fully implemented. 

To promote the mission, aims, values and objectives of The Dementia Care Hub as the public facing representative of the Charity, working effectively with the Charity’s stakeholders.

To provide forward looking strategic leadership and management of the organisation and its resources to promote the objectives of the Charity.

To ensure the Charity fulfils all its legal, statutory and regulatory responsibilities.

To offer practical support to the hubs as required

To lead and prepare grant applications to ensure that The Dementia Care Hub can continue to support and grow.

To lead and develop fundraising activities.

Employer: Community Rail Network 

Salary: £43k-£51.5k pa, full time 

Location: Home based / flexible or Huddersfield 

We are seeking a dynamic director of policy and communications, to lead and develop our increasingly impactful external affairs activity. You’ll be sharing community insights and evidence with policy and decision-makers at national and devolved level, supporting a shift towards more inclusive and sustainable transport and mobility, while overseeing high-quality, inspiring member communications and thought-leadership, drawing on grassroots experiences.  
  

About us 

Community Rail Network is a national not-for-profit organisation supporting a growing ‘community rail’ movement, which helps communities get the most from their railways, promotes sustainable and inclusive travel, coordinates volunteering and place-making, and brings people together.

Community rail is made up of 76 community-based partnership organisations, and c.1,300 station friends volunteer groups and other community-led initiatives around Britain. Their activities range from creative projects for young people, to advising train operators on service improvements, to building travel confidence among marginalised groups, to biodiversity projects at stations, to promoting greener tourism by rail.

Our enthusiastic team of 24 works from home in different locations, but we come together regularly in person and online. We work collaboratively to support our members, provide training, events and resources, run campaigns, and champion community rail and its insights. We believe in developing our team and helping everyone reach their potential while having a good work-life balance.

About this role 

This role is crucial for us, our members and their communities, especially at the current time, with our need to seize on the opportunities of rail reform and devolution, promote wider use of sustainable transport, and bring communities together. You will spearhead our external affairs strategy and plans, building political relationships, influencing decision-making and raising awareness of community rail and its insights, while ensuring effective communications with our members and helping them to have a voice locally and regionally. You’ll be striving to put community rail at the forefront of a shift towards more inclusive and sustainable mobility.

As a member of our senior leadership team, reporting to and working closely with our chief executive, you will manage a passionate team of four, ensuring collaboration with our other teams, partners and funders, and drawing on members’ insights.

 
Main responsibilities 

• Lead the review, development and delivery of our communications, policy and insights strategy, working to position the community rail movement effectively, use its insights to influence policy change, and ensure our members are well-informed and have a voice; 

• Further strengthen our advisory and influencing work with national, devolved and regional government, transport bodies, parliamentarians and other decision-makers, especially around rail reform, transport devolution and integrated, inclusive, sustainable transport; 

• Ensure we’re engaging effectively with policy developments and opportunities, taking forward a programme of relationship-building, and identifying and engaging in relevant consultations, events and speaking opportunities, enabling community rail’s insights and experiences to be shared; 

• Collaborate with partners in rail, government and the third sector to feed in our expertise on community engagement with rail, amplify our campaigns, and build opportunities for joined-up communications and policy work;

• Continually develop and disseminate our evidence base and insights on the social, environmental and economic value community rail delivers, and opportunities to create greater benefits for communities from rail and transport; 

• Oversee high-quality, coherent and inspiring communications with our members and partners, promoting our work, and sharing news, opportunities, and good practice across the movement; 

• Manage production of high-quality resources, case studies and reports that our members can use to enhance their impact and which showcase community rail’s impact; 

• Lead and develop our media relations and awareness-raising PR, championing community rail and its messages on sustainable, inclusive travel and communities at national and regional level, while supporting members on local PR; 

• Develop our online presence and reach, making full use of our website, social media, our Scenic Rail Britain campaign, and partners’ channels to celebrate and position community rail and grow its reach and impact; 

• Oversee a calendar of creative and impactful campaigns that involve and empower our members, creating PR and engagement opportunities, including Community Rail Week;

• Play a key role in collective leadership, strategic focus and organisational development as a member of our senior leadership team, including through internal communications and cross-team working, annual planning, funder liaison and reporting, upholding our strategies and policies, and pursuing opportunities for continuous improvement. 

 
Skills and competencies 

1. Strong leadership and management skills, including experience managing, developing and drawing on a multi-faceted team delivering complex campaigns or projects, and budget management; 
2. Excellent communication and external leadership skills; articulate, assertive, and with the ability to work diplomatically and persuasively with stakeholders at all levels; 
3. An understanding of public affairs, ideally in relation to community development, sustainability and/or transport, and a demonstrable ability to identify influencing opportunities, deliver thought-leadership, and engage with policy-makers, including sharing community insights; 
4. Politically astute, with awareness of and commitment to social inclusion, social justice and sustainability, and a good grasp of the importance of public transport sustainable travel, and community-led action, to these agendas; 
5. Understanding of political processes and experience of engaging with policy and decision-making, ideally at national, devolved and local levels; 
6. Sound knowledge of communication and marketing methods and channels, and ability to oversee messaging and targeting of public and professional audiences, and to align content across multiple channels; 
7. A demonstrable ability to think analytically and draw on statistical and qualitative research to construct robust, evidence-based arguments; 
8. Experience of working with the media and achieving coverage at national, regional and local level; 
9. Experience working collaboratively with partners and ideally funders to deliver communications and policy activity and forming professional networks; 
10. Excellent organisational skills, with the ability to work under pressure and meet deadlines while dealing with competing priorities, and to support team members to do so; 
11. IT literate with a good working knowledge of Office, the internet and social media; 
12. Appropriate qualifications and professional development demonstrating knowledge and skills in line with the above, and a commitment to ongoing learning and development.

Other information

As you will be home-based, we are flexible about your location. However, you will be expected to travel to in-person full team meetings quarterly (usually in West Yorkshire), and you will need to bring your team together (currently all West Yorkshire based) with similar regularity in between. Attendance at in-person events and meetings is also important. We therefore welcome applications from those with decent public transport links, not too far from a railway station, to enable journeys to be made sustainably.   

This is a full-time position, 37 hours per week. We use a flexi-time system with core hours 10am-3pm, and are committed to being a flexible, supportive and understanding employer. This is a permanent position with a probationary period of six months.   

Community Rail Network is an equal opportunities employer. We welcome applications from disabled people and Black, Asian and other minoritised groups, who meet with the skills and competencies for this role. We will provide reasonable adjustments for interviews as required.  

We are looking for a dynamic, values-led, strategic leader to drive our mission for migration justice and social work solidarity. The role entails oversight of the operations and strategy of the organisation, responsibility for financial management and fundraising, maintaining the health of the organisation and embedding anti-racist and anti-opressive values into every aspect of the organisation. 

The Community Fundraising team supported by an incredible team of volunteers, stewards some of our most dedicated supporters, who organise events and bring their networks together to raise up to six figure sums. We build long lasting relationships with individuals as well as community groups, schools and corporate organisations to raise millions for the Charity every year.

As Senior Community Fundraising Manager you will lead a team to grow income raised through community supporters, including individuals, local groups, schools and corporate organisations. and manage our volunteering programme.

You’ll be a highly skilled relationship manager and will play a key role in strengthening stewardship within the Community Fundraising team. You will also deliver first class stewardship to some of our most dedicated community fundraising supporters and engage with new supporters to raise five and six figure sums.

You will be a high performing fundraiser with experience of delivering income growth through effective relationship management. You will be driven and dynamic and relish the opportunity to help achieve our ambitious goals.

What we offer  

• Hybrid working between home and Sutton with occasional travel to Chelsea. 

• Flexible working around our core hours of 10am to 4pm 

• 27 days annual leave rising with length of service 

• Up to 6% employer contributions subject to matched contribution from you (increasing with length of service) 

• Training, support and development opportunities 

• Access to the blue light discount scheme and other discounts opportunities 

• Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more 

• Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes 

Inclusion matters  

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life. 

If this sounds like the opportunity for you, we’d love to hear from you. 

Please apply with a CV and cover letter of no more than two pages, setting out how you meet the criteria in the person specification. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications is received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. 

We’re seeking an experienced charity leader to work with our partner charities, Lintel Trust in Scotland and Lifting Lives in England & Wales.  

As an experienced, motivated charity leader you will drive LHCPGs charitable aspirations through working with our partner charities, Lintel Trust in Scotland and Lifting Lives in England and Wales, so helping us deliver meaningful community benefit across the UK.  

In this central role, that will require some travel as you attend meetings in Edinburgh and Uxbridge offices, you will ensure governance, lead strategic development, build partnerships, and support and facilitate fundraising and operational activity, ensuring our charitable work continues to improve lives and places.  

What You’ll Do

• Lead governance, statutory compliance, and Trustee support across both Trusts.
• Work with Trustees to develop charity strategies, policies, and risk management frameworks.
• Support the grant-making and reporting processes, ensuring high-quality delivery.
• Build strong partnerships and represent the Trusts at events and sector forums.
• Drive fundraising and income generation to expand charitable impact.
• Oversee marketing, digital presence, and communications.
• Line manage the Charities Liaison Coordinator and foster a collaborative team culture. 

What You Need 

• Strong knowledge of charity regulation (OSCR and/or Charity Commission).
• Experience running or overseeing a charity and working with Trustees.
• Proven fundraising, grant assessment, and budget management experience.
• Excellent communication, report writing and relationship-building skills.
• Experience in marketing, events and digital content management.
• Understanding of social value, housing issues, and community-focused work.
• Desirable: public sector/housing experience and degree-level qualification. 

What we offer 

A highly competitive total reward package alongside salary to include:  

• Competitive salary and an exceptional pension contribution
• Car allowance of £5740 pa 
• £300 wellbeing allowance
• Discretionary annual bonus
• 34 days’ holiday plus bank holidays and birthday leave
• Private Medical Insurance & Health Cash Plan (post-probation)
• Flexible working including 10 “work from anywhere” days
• £1000 annual training budget, volunteering leave, and more

Apply now to help shape the future impact of LHCPG’s charitable partnerships and deliver lasting social value across communities. 

Please note: We reserve the right to close this posting early if a suitable candidate is found. 

The Director is the senior leader of Firefly International, responsible for driving the charity’s mission to support war-affected children through the provision of education, mental health and peacebuilding programmes delivered in genuine partnership with our overseas partners. This is a hands-on leadership role within a small, donation-dependent charity, suited to an adaptable all-rounder who is motivated to lead growth and change rather than maintain the status quo. Firefly has a good track record and a good reputation and has both the will and the capacity to do more and do better, for the children it exists to serve.  To do that, it needs to recruit the right Director.

SKILLS AND EXPERIENCE REQUIRED:
Essential:

• Experience in fundraising from individuals, charitable trusts and foundations, and companies: developing successful grant proposals, managing implementation of grants and reporting to funders
• Experience of working in a small charity
• Experience in organisational strategy development and implementation
• Experience of management, working with Trustee boards and of managing partnerships
• Excellent oral and written communication skills, including representing an organisation in public

Desirable Skills and Knowledge:

• Experience of international humanitarian relief and development
• Experience of safeguarding policies and practices
• Demonstrated ability in budget setting and in management of budgets and financial reporting
• Capacity to plan and prioritise and to manage multiple, sometimes competing demands efficiently
• Experience of event management
• Experience of using social media to build awareness and engagement and for fundraising
• Experience of developing and managing close working relationships with partners
• Understanding of the contexts in which our partners work, in Bosnia, Palestine/Cairo and in Syria, and of the contexts for fundraising in the UK for these areas
• Awareness and sensitivity to the needs of war-affected children and the concerns of the individuals and organisations who support them
  

JOB DESCRIPTION

The Director’s role is to lead Firefly International in its mission to safeguard, extend and develop the activities conducted by its overseas partners.  Within that over-arching goal, to:

• Provide strategic leadership in collaboration with the Chair of the Trustee Board
• Secure sufficient funding to sustain long-term growth
• Manage existing partnerships in overseas project areas and build new ones, overseas and in the UK, in response to any new opportunities to meet the needs of war-affected children where we have relevant experience to offer.
• Lead and support the staff team and any volunteers
• Represent Firefly International as an ambassador for the organisation, its partners and more broadly for war-affected children

KEY RESPONSIBILITIES

Strategic Leadership & Growth

• Lead Firefly’s strategic direction in Scotland, ensuring alignment with the charity’s mission and values
• Build Firefly’s visibility, credibility, and influence with its key stakeholders.

Income Generation

• Strengthen existing funder relationships and develop new funding opportunities
• Develop a compelling case for support

Stakeholder Engagement

• Represent Firefly at events and within networks relevant to its mission and objectives
• Build our supporter base and opportunities for engagement

Communications

• Ensure production of a high quality Annual Review and newsletters
• Take prime responsibility for the website as an attractive, user-friendly communications tool and mechanism for giving
•  Extend and develop our social media presence, ensuring high quality content.

Financial Management and Compliance

• Work with the Treasurer and Finance and Admin Officer to develop budgets and manage expenditure against them, providing accurate and timely information for the Board.
• Work with the independent examiner to facilitate a smooth process of examination of the annual accounts
• Ensure that Firefly remains fully compliant with all statutory authorities such as OSCR and that statutory reports and accounts are produced and filed to time.

OTHER DETAILS

• Our office is in central Edinburgh.  If you live further afield, you may still apply.  One of our team lives and works from home in south west England.
• The role requires travel within the UK and occasionally to project areas overseas.
• Reports to: Chair of the Board of Trustees
• Manages: staff team of three/four plus ad hoc volunteers
• Contract: Permanent, 35 hours pw.
• 25 days leave plus 8 public holidays
• Time Off In Lieu (TOIL)or extra hours worked
• Pension contribution.
• Open to discussing part time or flexible working arrangements

CAAT is recruiting a Supporter Development Manager. Working closely with our Campaigns team and Operations Manager, you will be responsible for the recruitment, retention, and engagement of supporters, and fundraising from these individuals.

A skilled communicator and natural relationship builder, you will have experience of developing supporter journeys which integrate campaigning, fundraising and engagement; ensuring that supporter data is held responsibly and used appropriately; and maximising income through regular giving, appeals and digital channels.

This is a permanent, four-day per week post, with a flexible location (based in our London office, or working from home, or from a shared workspace) with a salary of £40,060 (£50,075 pro rata), with a London weighting of £5,775 if applicable, plus 8% into a pension that doesn't invest in the arms trade.

Please note that a Cost of Living Increase will be applied from 1 January 2026, but has not been agreed at the time of posting.

Reflecting the communities we serve

CAAT is working towards a more equitable society and we encourage all applicants to complete an equal opportunities monitoring form. CAAT values diversity and we welcome applications from under-represented groups, in particular People of Colour.

How to Apply

To find out more about the role please download an application pack. This includes:

• Job description

• Personal Specification

• Information about CAAT

Please complete your application using the Charity Job application process no later than 9am on Monday 12 January 2026.

For any enquiries or an alternative method of applying, please feel free to contact us.

Interviews will be held on Tuesday 27 and/or Thursday 29 January 2026. If you have not been invited to interview by 1pm on Friday 23 January, please assume that your application has been unsuccessful.

Further information

You may find pages on our website of interest. If you have any queries regarding this post or any of the information we have given please phone us. Our contact details can be found in the footer of the website.

Thank you for your interest.

We are looking for someone who:

• Demonstrates excellent interpersonal skills and the ability to build trust with key stakeholders
• Has experience of supporting the wellbeing of caring professionals, ideally with those in Christian ministry
• Is familiar with the Anglican diocesan structures and culture
• Is a strategic thinker with experience in partnership development
• Shares our vision to see flouishing clergy

This newly created role within St Luke's is supported by a generous grant from the Henry Smith Foundation to develop our wellbeing programmes over the next three years. The Associate Director will engage with dioceses and individual clergy as they explore and embed our wellbeing programmes. 

The post holder will represent St Luke's and our Christian ethos within senior diocesan teams and help shape and deliver our strategic vision for flourishing clergy. This role will support the advancing clergy reflection programme and support dioceses, other networks and communities and Theological Educational Institutions in establishing wellbeing practices.

The role is home based with travel around the UK as required. There will be a requirement to be in London at least once a month for team meetings. 

This role carries an occupational requirement for the postholder to be a practicing Christian, in accordance with Schedule 9, Part 1 of the Equality Act 2010. The role involves representing and upholding the Christian ethos of St Luke’s in both internal leadership and external engagement.

Please see job pack for more information.

Applicants must have eligibility to work in the UK.

Please note there are two positions available: 1 Permanent and 1 Fixed Term Contract (12 Months)

Location: Office Based - London (Southwark) (due to the nature of this role, it cannot be offered on a home-working or hybrid basis)

Job Profile

Are you interested in an opportunity in the charity sector? Would you like to develop an understanding of internal processes and liaise with multiple teams in the organisation? Are you someone who likes to work with money, data and people?

The post holder will contribute to ensuring the Supporter Donations Team (SDT) manage and administer supporter donation activity on behalf of CAFOD, providing a high level of supporter care while delivering within agreed service levels and Key Performance Indicators. SDT has the overall responsibility for managing and thanking all supporter donations to CAFOD made through a variety of channels and schemes. SDT works within the Finance and infrastructure group, liaises across all teams in CAFOD, and external service providers to ensure donations are processed within agreed service levels and quality standards. Due to the nature of SDT’s role, SDT has particularly close ties to CAFOD Fundraising activities and actively engages in our fundraising programmes and schemes.

Key Responsibilities

Supporter Care:

• Handle telephone, email and postal enquiries from supporters; identifying and resolving queries in a prompt, warm and sensitive way.
• Provide phone cover to the Supporter Care team as required.
• Provide reception cover to the Supporter Care team as required.

Donations:

• Accurately code donations received, ensuring agreed departmental procedures are followed.
• Process, set up and administer instructions and payments through a variety of donations channels and schemes such as Online, Direct Debit, standing orders, BACs, Payroll giving schemes and online giving platforms.
• Input and maintain data on CAFOD’s supporter database, ensuring high degrees of accuracy on our donor records.
• File and archive financial data, while adhering to strict audit controls.

Gift Aid:

• Understand Gift Aid and its application within CAFOD.
• Assist with all aspects of tax effective giving, in accordance with agreed procedures and priorities, including preparation of regular tax claims for submission to HMRC.

Thanking:

• Produce and dispatch letters to thank and acknowledge donations received.
• Write bespoke letters of thanks to supporters to respond to exceptional donations and provide a personal touch.
• Contribute to ongoing enhancement and improvement of supporter thanking

Post/banking:

• Assist with all incoming and outgoing postal duties held by SDT to maximise effectiveness of processes and delivery of key service levels.
• Preparation of daily banking, cash handling and initial reconciliation of all monies received daily.

 All SDT staff are expected to:

• Attend and contribute to regular team, section, divisional and CAFOD-wide meetings and briefings.
• Work as a supportive member of the team, providing cover for and training of the section staff and volunteers as required.
• Participate in training and other activities as requested by the line manager
• Assist with the rapid set up of projects and work packages in response to major emergency and disaster appeals.
• Rotate through all key tasks within the team / section.

This list of duties and responsibilities is by no means exhaustive and the post holder may be required to undertake other relevant and appropriate duties as required. This job description is subject to regular review and appropriate modification.

Safeguarding

All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.

Job Specific Competencies 

• Displays a methodical approach to administrative tasks to meet processing deadlines, whilst maintaining an excellent standard of attention to detail and accuracy.
• Ability to communicate professionally with supporters, from individual givers to religious communities.
• Displays excellent written and verbal communication skills.
• Ability to build strong collaborative relationships with colleagues.

Desirable Criteria

• Experience with CRM software/ database

Please click here for a full list of CAFOD’s Staff Benefits

Come and join us and help make a real difference in the lives of the world’s poorest communities.

CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.

Role Purpose:

The Clinical Director will provide strategic clinical leadership to the Restraint Reduction Network, ensuring that all initiatives, standards, and practices align with evidence-based approaches, human rights principles, and the goal of reducing restrictive practices across education health and social care settings. This role will champion best practice, influence policy, and support the implementation of RRN Training Standards nationally and internationally.

This role will also include delivering training, audits, working on projects that reflect areas of expertise and supporting organisations to restrictive practices through six core strategies.

Role Summary

· To be the clinical lead for RRN including leading our work supporting providers to improve via the six core strategies.

· To provide clinical leadership for the RRN  Partners Programme through acting as lead RRN consultant and delivering programmes.

· Working with the Director of Organisational and Workforce development to ensure programmes are effective and contemporary and evolves as practice evolves and improves with feedback

· Providing collaborative leadership of RRN in leading a restraint reduction movement across the British Isles and leading our RRN members community.

· Work with members of RRN Senior leadership team and board of trustees to ensure RRN is both sustainable and impactful in line with charities purpose

· Support RRN manager and associates to develop a range of resources ensuring that all RRN resources are:

o evidence based (linking with academics and universities)

o co-produced (with people with lived experience of restraint)

o protects human rights (linking with human rights organisations)

· Support and contribute to the continuous improvement of the RRN training standards and RRN Practice Leadership Diploma

· Act as an ambassador and spokesperson for the RRN, ensuring positive relationships with key stakeholders including charities, civil servants, professionals, academics and people with lived experience

· Ensure RRN develops its reputation as leaders in restraint reduction nationally and internationally and ensure internal culture reflects trauma informed practice we promote

· Work collaboratively with CEO to ensure clear strategy and internal culture reflects trauma informed practice we promote

· Ensure all resources and work undertaken by RRN reflect best practice in co-production with people with lived experience of restraint

· Supporting RRN associates with lived experience with clear expectations of their role and putting in person centred processes to minimise the impact of trauma through the direct work they do  for RRN and the interaction with the organisation.

· Contribute to the development of a Community of Practice

Key Responsibilities:

Strategic Leadership

• Lead the clinical vision for restraint reduction across education, health and social care, ensuring alignment with RRN’s mission and values.
• Provide clinical leadership in ensuring all RRN activities are trauma informed and people with lived experience are provided with support then need to minimise risk of retraumatising.

Policy & Standards

• Ensure RRN Training Standards and resources are co-produced, remain current, evidence-based, and compliant with legal and regulatory requirements.
• Contribute to national and international policy development on restraint reduction and restrictive practices.

Quality & Improvement

• Drive continuous improvement initiatives, including audits, research, and evaluation of restraint reduction strategies.
• Monitor and report on clinical outcomes and impact measures related to restraint reduction.

Stakeholder Engagement

• Build strong relationships with NHS Trusts, social care providers, special schools, regulators, and self-advocacy groups.
• Promote co-production with people with lived experience of restraint and their families.

Education & Workforce Development

• Support the development and delivery of RRN Diploma
• Provide clinical leadership for webinars, conferences, and professional development initiatives.

Research & Evidence

• Collaborate with academic partners to advance research on restraint reduction and disseminate findings.
• Ensure all RRN resources are evidenced based reflecting best practice from both research and people with lived experience.

As Managing Director, you will provide strategic direction for the charity, employing a collaborative leadership style to ensure that the achievement of the charity’s vision and objectives is supported by an engaged and culturally healthy staff team.

You will ensure the projects are run in-line with our policies, legal requirements, and budgets, with an overarching understanding of the charity’s finances and fundraising.

You will also be a figurehead for the organisation, effectively networking, partnering and influencing across sectors.

Lastly, but most importantly, you will be passionate about the transformative power of connection across division, and how the projects we create serve this core purpose.

Build something new. Shape the future. Make a real impact.

The Infection Prevention Society (IPS) is a leading professional charity for infection prevention and control in the UK and Ireland. With 2,100 members across health and care professions, we exist to advance education in infection prevention for the benefit of the community. And we're at a pivotal moment.

We've built the foundations – modern infrastructure, professional team working alongside our volunteer leadership, strong governance – and now we're ready to scale our impact. We need someone to help us unlock new opportunities and expand what we can offer our members and the communities they serve. That's where you come in.

As our first Commercial Director, you'll have the autonomy to establish commercial capability from the ground up. You'll build partnerships with health and care organisations, create revenue streams that strengthen our mission including leading the development of training courses that reach new audiences: supporting our members to prevent infections and save lives.

This is a unique opportunity to combine commercial expertise with charitable purpose. You'll have the freedom to develop innovative strategies, build partnerships that matter, and create revenue streams that strengthen our capacity to serve our members and prevent infections. The role offers flexibility (four days per week, home-based) and genuine autonomy to shape your approach.

What You'll Do

• Build corporate partnerships: Build relationships and partnerships with businesses that have an interest in infection prevention
• Enhance events revenue: Enhance and develop sponsorship opportunities across our annual conference, events, and webinar programmes
• Explore new opportunities: Identify emerging revenue streams from consultancy, publications, and membership growth into new professional sectors
• Shape training course development: Scope and develop infection prevention courses that generate income whilst advancing our educational mission

Who We're Looking For

You're an experienced commercial professional with a proven track record of generating revenue through partnerships, training programmes, or business development. You might come from membership organisations, professional bodies, charities, education or healthcare settings, or from B2B commercial roles with clear transferable skills.

You have the entrepreneurial confidence to build something new, the strategic thinking to identify opportunities, and the relationship skills to turn those opportunities into sustainable partnerships. You're equally comfortable developing pricing models and financial projections as you are crafting compelling partnership proposals.

Most importantly, you understand that commercial success and charitable purpose aren't opposing forces – they're complementary. You want your commercial expertise to strengthen a charity's capacity to serve its members and achieve its mission.

What We Offer

• Build something new: Establish new commercial capability in a respected healthcare organisation
• Autonomy and influence: Freedom to develop your own strategies with CEO mentorship and Board support
• Meaningful work: Direct contribution to preventing infections and protecting public health
• Senior leadership role: Strategic responsibility and genuine influence on organisational direction
• Flexibility: Four days per week (£42,400 per annum / £53,000 FTE), home-based with regular UK travel
• Growth potential: 12-month fixed-term contract with potential for extension or permanent conversion

Why Now?

As a charity, IPS exists to advance education in infection prevention for the benefit of the community. We're at an exciting stage of development, having evolved from a volunteer-led organisation to a professional operation with dedicated staff working alongside our expert volunteer leadership. We've modernised our infrastructure, enhanced our conference programme, and strengthened governance. The foundations are in place.

Now we need dedicated commercial expertise to unlock our full potential and accelerate our growth. This role will genuinely shape the future of the charity – the partnerships you build, the courses you develop, and the strategies you implement will determine our capacity to expand our reach and deepen our impact over the coming years.

Key Details

• Role: Commercial Director
• Contract: 12-month fixed-term (potential for extension/permanent conversion)
• Hours: Four days per week (0.8 FTE)
• Salary: £42,400 per annum (£53,000 FTE)
• Location: Home-based with regular UK travel

How to Apply

Download the full recruitment pack for detailed role responsibilities and person specification.

To apply, please submit your your CV (maximum 3 pages) and covering letter (maximum 2 pages). Applications close 10pm on Sunday 11th January 2026.

Your covering letter should address:

• Your relevant experience in commercial/business development
• Your track record of revenue generation with specific examples
• Why you're interested in this role and IPS
• How your skills match the person specification

This is an exciting opportunity to steer Asylum Aid at an important time in its 30-year existence. As Executive Director you will be responsible for delivering on our strategy for impact. You will oversee our work to increase access to expert, trauma-informed legal representation to those in the asylum, trafficking and statelessness systems and lead our policy and strategic legal work to achieve systemic change that contributes towards our vision.

You will line manage the Director of Legal Casework to oversee the provision of supportive and enabling leadership to Asylum Aid caseworkers so that they can continue to deliver high quality expert advice in complex cases, while being supported in their professional development and wellbeing. You will also manage and develop the work of our welfare advice team within the Westminster Advice Services Partnership and beyond, and work collaboratively with colleagues in the sector to build capacity and increase our impact. 

The ideal candidate, who may be legally qualified, will have experience of leadership in the charity/NGO sector and a sound understanding of the asylum, human rights and trafficking processes in the UK and the legal frameworks which govern the protection of refugees, survivors of trafficking and stateless people, and of the role of law in achieving system change.

We are looking for someone who is strategically minded and passionate about providing supportive and inclusive leadership to our expert team. You will be committed to our objectives and to the role which expert legal representation plays in enabling people in need of protection in the UK to obtain it.

As is the nature of this sector, the role may be exposed to a high volume of traumatic and distressing material and, whilst they will be supported by the Helen Bamber Foundation Group CEO and surrounding team, the candidate should also be able to demonstrate knowledge of good self-care principles in an intense work environment and dissemination of those principles to junior members of the team.

Key Duties and Responsibilities

Leadership and strategy

·Be responsible, with the support of the Helen Bamber Foundation Group CEO, for the development, implementation and monitoring of Asylum Aid’s organisational strategy

·Provide leadership and strategic direction at Asylum Aid in accordance with its aims and objectives, with the support of the Director of Legal Casework

·Act as external spokesperson for Asylum Aid, maintaining and strengthening Asylum Aid’s position as a leader in the refugee rights, statelessness and legal aid sectors;

·Work collaboratively with others in the sector to promote and strengthen Asylum Aid’s work, identify and establish potential partnerships, with the support of the Director of Legal Casework;

·Work collaboratively with the Helen Bamber Foundation Group CEO and Executive Leadership team to drive the implementation of the Group strategic framework;

·Ensure that all reporting and monitoring requirements are met to support fundraising, contract compliance and monitoring strategic impact;

·Support the cross collaboration of the Asylum Aid team with the Helen Bamber Foundation team and play an active part in the management of the Helen Bamber Foundation Group.

Governance  

·Act as the Data Protection Supervisor with responsibility for data protection and cyber security within Asylum Aid

·Together with the Helen Bamber Foundation Group CEO and designated safeguarding leads, be responsible for child and adult safeguarding within Asylum Aid

·In collaboration with the Director of Legal Casework, ensure compliance by Asylum Aid with all legal and regulatory obligations, including the Legal Aid Agency contract, the Immigration Advice Authority and Solicitors Regulation Authority;

·Lead on the preparation and presentation of quarterly reports on Asylum Aid’s activities, strategy and risks to the Asylum Aid Board, the Finance and Fundraising Committee and the People and Governance Committee;

·Lead on the preparation of the Trustees’ annual report and ensure that monitoring and evaluation systems are adequate to enable reporting on Asylum Aid’s activities and impact.

Management and Supervision 

·Responsible for line management of the Director of Legal Casework and Welfare Advice service coordinator, and other team supervisors as required;

·Together with the Group Director of People, responsible for Human Resources and implementation of the People Strategy within Asylum Aid, including development and implementation of HR policies and procedures;

·Together with the Director of Legal Casework and team supervisors, drive the effective management and supervision of the Asylum Aid team and ensure that they comply with relevant professional standards and accreditation;

·Foster a supportive and inclusive team culture at Asylum Aid in which each member feels valued and supported to develop professionally and to perform to the best of their ability;

·Ensure the team’s well-being and that self-care practices are established and work in tandem with the Director of Legal Casework and supervisors to ensure trauma-informed ways of working.

Policy & Strategic Legal Work

·Together with the Group Director of Policy, identify policy priorities and coordinate the preparation of evidence and briefings drawing on Asylum Aid’s experience and expertise to influence system change;

·Build and maintain relationships and partnerships with sector colleagues to support joint strategic engagement including policy advocacy and strategic legal work;

·Work closely with the Director of Legal Casework and team supervisors to drive changes in the UK asylum, trafficking and statelessness systems through strategic legal work.

Finance & Fundraising

·Work closely with the CEO and the Helen Bamber Foundation Group Finance Team to set and manage budget(s) and general financial matters for Asylum Aid

·Together with the Director of Legal Casework and the Group Finance Team, establish systems for monitoring legal aid Work In Progress and billing, and securing casework income including legal aid, and inter partes income from judicial review cases;

·Work closely with the Helen Bamber Foundation Group Fundraising and Communications Team to secure funding for Asylum Aid from a range of sources including trusts and foundations, corporate philanthropy and major donors;

·Ensure that Legal Aid and other income is maximised, and targets are achieved.                                   

Other duties

·Manage the recruitment and supervision of volunteers where necessary in collaboration with the Helen Bamber Foundation Group Volunteers Coordinator;

·Support the Helen Bamber Foundation Group Facilities team to ensure the smooth running of the office and that the facilities meet the needs of Asylum Aid;

·Work outside normal office hours as required and travel in order to carry out the responsibilities of the post.

·To undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post.

Essential Experience, Skills and Knowledge

•Experience of running a small to medium sized charity/legal NGO and/or legal department within the NGO sector (or other equivalent senior management role);

•Demonstrable experience of managing and leading a successful team and the ability to manage a growing team with mixed roles from team supervisors to administrative support staff, working co-operatively with colleagues to maintain transparency and effective working relationships within the team;

•Strong communication skills, with the ability to communicate effectively with people from a wide range of backgrounds

•Strong understanding of good governance including legal, regulatory and financial responsibilities;

•Ability to work with a range of stakeholders from trustees to external partners;

•Experience of leading and/or participating in organisational strategic planning;

·Experience of legal policy work within the human rights field and /or of strategic litigation, whether as an NGO claimant or legal representative;

•Experience of managing diverse funding sources and setting and implementing budgets;

•Experience of working in a service delivery partnership with other organisations;

•Experience of fundraising, especially grants from trusts and foundations;

•Sound working knowledge of the law and policy as it relates to immigration,  asylum, human rights and modern slavery/trafficking;

•Demonstrable understanding of the asylum and human rights sector in the UK;

•An understanding of the barriers migrants, refugees, and asylum seekers face regarding access to legal advice, reasons why they may become destitute and why this makes it more difficult to access advice and support; and

•The passion for working empathetically and supportively with migrants, refugees, stateless people and asylum seekers.

Desirable Experience

·Experience of managing the delivery of frontline casework with people in the asylum or trafficking systems

·Experience of tendering for and delivering publicly funded contracts e.g. LAA or local authority funding;

·Working knowledge of Legal Aid Agency contracts, including the delivery of casework and billing under a legal aid contract in the immigration and asylum category and/or the public law category;

How to apply 

The first stage is to complete on our online application form on our website by 10am on Monday 26th January 2026.

The website form will ask you to:

1.Upload a short covering letter. Please tell us why the position appeals to you, and how your relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.

2.Upload your current CV

3.Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional, and this information will not be available to members of the selection panel.

For an informal conversation about the post before applying, please contact Alison Pickup, the current Executive Director.

Selection Process

We will invite candidates to an initial online interview on Tuesday 10th or Wednesday 11th February, followed by shortlisted candidates attending in-person interviews at our office in Old Street on Tuesday 24th or Wednesday 25th February.

We offer a guaranteed initial interview for refugees, stateless people and others with lived experience of forced migration, provided that they provide some evidence of relevant experience or skills in relation to the essential criteria.

We regret that we can only respond to applicants who make it to the interview stage.

Eligibility

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to a basic DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.

EQUITY, DIVERSITY AND INCLUSION

Our commitment to principles of equity, diversity and inclusion is an integral part of our approach to our clients, our volunteers and our staff, and we are an equal opportunities and Living Wage employer.

We are committed to attracting and recruiting diverse candidates because we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in.

We genuinely welcome and encourage applications from candidates from a range of backgrounds, especially people of colour, people with disabilities, people from low socio-economic backgrounds, refugees, stateless people and others with lived experience of forced migration or trauma and of the housing and welfare system, who are under-represented in our organisation.

We recognise and value the role of lived experience in meeting the needs of our clients and acknowledge the under-representation of people with lived experience of forced migration and statelessness in the advice sector. We value experience gained overseas as well as in the UK.

We are also proud to be a member of the Experts by Experience Employment Network which aims to increase representation of people with lived experience in the charitable sector.

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network and access other information and resources which may help in preparing your job application.

Please complete the form on their website to request support and they will confirm if they can match you with a mentor to support your application.

Position: Community Support Senior Officer x 3
Type: Full-time (35 hours a week), permanent
Location: Homebased (1 x with access to North West England, 1 x with access to East Midlands and 1 x with access to West Midlands). Must have access to a car with clean driving licence
Salary: £33,044* per annum plus excellent benefits
Salary Band and Job Family: Band 2, Charity

*you’ll start at our entry point salary of £ 33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

Please note, you must have access to car with a clean driving licence for this role.

Join us as a Community Support Senior Officer and make a real difference!

In this pivotal role, you’ll provide high-quality support to volunteers, volunteer managers, and service providers across our community networks. You’ll help ensure enquiries are resolved promptly, guide volunteers through their journey, and work collaboratively to maintain well-governed, compliant groups that meet local needs. If you’re passionate about empowering volunteers, skilled in communication and planning, and eager to contribute to positive change for people affected by MS, we’d love to hear from you.

Closing date for applications: 9:00 on Monday 5 January 2026

We anticipate interviews will take place week commencing 12th January 2026.

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.