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We are looking for an interim Head of Legacies, In Memory and Supporter Care to play a vital role in strengthening the supporter experiences and relationships that help power our lifesaving work.
This is a 12 month offering a rare opportunity to step into a leadership role where you’ll help shape and deliver our Legacy, In Memory and Supporter Care programmes. You’ll put insight, compassion and supporter needs at the heart of everything we do. You will lead a talented team to inspire people to give in meaningful ways, deepen their connection with our cause, and help us grow sustainable income that ensures we can be here for anyone who needs us.
We're looking for someone who can drive our ambitious plans to grow our legacy income. Working collaboratively across teams and directorates, particularly Data, Finance and External Engagement, making sure our strategies are based on insight and are effective in communicating the need.
With significant direct marketing experience, ideally across legacy and in memory fundraising, strong leadership capability and a passion for exceptional supporter care, you’ll bring the expertise and energy needed to help us reach new audiences and build long lasting supporter relationships.
If you’re driven by purpose, motivated by insight and inspired by the chance to make a real difference, we’d love you to join us.
Contract terms:
- £55,000 - £60,000 per annum, plus benefits
- 12 month fixed term contract (maternity cover)
- Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences.
- Linked to our Ewell (Surrey) office
- In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month
What you'll do:
- Lead the delivery of Samaritans’ legacy and in-memory giving strategy
- Deliver excellent supporter experience, maximising the attraction and retention of our supporters
- Grow and sustain Samaritans’ legacy income in line with our fundraising strategy
- Encourage, explore and develop our supporter care approach to help improve our supporter experience and retention
- Build and manage strategic relationships with external agencies and suppliers
- Produce comprehensive campaign evaluations and make recommendations for continuous improvement
- Lead and develop a high-performing team through a culture of ambition and proactive performance management
What you’ll bring:
- A supporter led mindset and approach
- Demonstrable experience of delivering income growth from legacies and in-memory income streams
- Experience of understanding, using and reporting on data for marketing purposes
- Experience of using a range of marketing channels and approaches, including a strong understanding of different audience needs to maximise income generation
- Excellent people management skills with experience of leading a high performing team
- Strong understanding of budgeting, forecasting and financial reporting
- Skilled in strategic thinking and planning, with a creative approach to solving complex problems
- Confidence in negotiating and influencing at senior levels of the organisation
- Strong understanding of fundraising legislation
For full Job Description and Person Specification click here
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Criminal record check (DBS):
We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check.
At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV.
- Please tell us about your experience leading and growing a fundraising programme, ideally in legacy and/or in-memory income streams. We’re interested in examples of strategies you developed, how you applied insight to shape your approach and how you measured the outcomes you achieved.
- How do you ensure supporters receive a high quality, compassionate and consistent experience across their journey?
- Please describe a situation where you influenced senior stakeholders or collaborated across departments to deliver a fundraising or supporter engagement outcome.
- Please provide an example of how you have built, led and motivated a high performing team.
Applications close: 09:00am on Monday 30th March
1st stage Interviews: 7th & 8th April 2026 (online)
Second stage interviews will be held in person, at our office in Ewell (Surrey) w/c 13th April
At Samaritans, human connection is at the heart of everything we do.
We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.
We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.



The client requests no contact from agencies or media sales.
We are looking for a new CEO to lead Surrey Community Action into a bright and exciting future, where the voluntary sector and communities of Surrey are helped to survice and thrive.
Surrey Community Action
Chief Executive Officer
35 hours per week, mostly office based but with some scope for working remotely.
Based in Burpham, Guildford, Surrey
The role is subject to a satisfactory DBS check.
£62,000 for a 35-hour week
5% employers pension contribution
25 days annual leave plus three days over Christmas
Employee Assistance Programme
About Surrey Community Action
Surrey Community Action supports Surrey’s voluntary sector, the diverse communities of Surrey, and other organisations who seek to work with either. We ensure that non-voluntary sector stakeholders understand the value of our sector and how to work together to achieve shared objectives. We provide services to Surrey’s voluntary sector that increase their effectiveness or fill gaps in their capability, capacity, and resilience. Services to the Surrey’s Communities and we provide services directly to Surrey’s communities that support community action and address unsupported needs.
About The Role
We are seeking a new Chief Executive to join us at an ideal time to complete and implement our emerging new strategy and direct Surrey Community Action into a bright future.
As Chief Executive Officer, you will have the scope and authority to shape strategy, influence policy, empower Surrey’s voluntary sector, and champion rural communities, working closely with a committed Board, and experienced staff team.
You will be the organisation’s lead ambassador, building trusted relationships with partners, funders and decision‑makers, and ensuring the organisation’s voice is heard at local, regional and national level.
You will also play a critical role in leading change and transformation within the charity - strengthening systems, diversifying income and evolving how the organisation works so it remains resilient, relevant and impactful in a fast‑changing environment.
This is a role for someone who enjoys balancing big‑picture thinking with practical delivery, and who can bring people with them through periods of transition.
If you are motivated to improve the capability, capacity and resilience of the Surrey’s voluntary sector, communities and residents; if you thrive in complex and changing stakeholder environments; and if you are excited by the challenge of leading an organisation through its next phase of growth and influence, this role is for you.
No two days will be the same, but there are some core parts of this role.
- Strategic Leadership & Organisational Direction
- You will lead the delivery of a clear, compelling organisational strategy, adapting it in response to an evolving operating environment and ensuring the organisation remains agile, future‑focused and well positioned within the voluntary and community sectors.
- Board Partnership & Governance
- You will work collaboratively with the Board of Trustees, providing high‑quality insight, advice and assurance on strategy, finance, risk, governance and compliance, and then supporting effective Board decision‑making through clear reporting, analysis and professional guidance.
- Leadership of People & Culture
- You will lead, inspire and support the staff team through a transparent, inclusive and empowering management style, creating a high‑performance culture rooted in trust, accountability, equality, diversity and wellbeing.
- Change Management & Organisational Development
- You will be a skilled change manager, leading transformation in response to evolving funding landscapes, policy shifts, technology and community needs, designing and implementing systems, structures and processes that strengthen organisational effectiveness and resilience.
- Ambassadorial Role, Advocacy & External Relations
- You will be the public face of the organisation, representing it with credibility, passion and authority, and building strong, influential relationships with funders, partners, policymakers, communities and stakeholders.
About You
The purpose of the Chief Executive Officer’s role is to guide and plan the strategic development and overall direction of the organisation, providing strong leadership and co-ordination to ensure the aims, strategic objectives and priorities of the organisation are achieved.
To do this, we need someone who embodies the following attributes, skills and experience.
You will have:
- Senior leadership experience within a voluntary, community, public or values‑led organisation, with accountability for strategy, performance and resources.
- Proven experience of working effectively with a Board or trustees
- Demonstrable success in leading and managing organisational change, including restructuring, service development or cultural transformation.
- Experience in fundraising, income generation and business development
- Experience of financial leadership, including budgeting, financial planning, income generation and managing funding agreements or contracts.
- A strong track record of external engagement, partnership working and representation at senior level.
- People management experience, supporting a compact team delivering diverse projects.
- Excellent communication skills (including social media) and governance literacy.
- It will be a distinct advantage to have familiarity with Local Government Reorganisation and devolution, ideally in a county like Surrey.
You will be:
- Motivated, motivating and dynamic
- An effective communicator (including social media) with good network contacts, especially in the VCSE sector and across local government
- A strong team builder, able to develop, encourage and support colleagues in making the most of their experience and skillsets and to feel confident in their abilities
- A visionary leader who is able to embrace and manage change through strategic creativity and innovation, while also able to pay attention to detail when necessary.
- Ideally, you will also be able to demonstrate understanding of charity governance, compliance and safeguarding.
- Calm and confident under pressure with an evidence-based approach to prioritising finite resources.
These attributes, skills and experience will make you stand out, but even if you do not match all the criteria below, we still want to hear about you and what you can offer.
The Nuts and Bolts
The role is a permanent contract for 35 hours per week, mostly office based but with some scope for working remotely.
Our offices are in Guildford, Surrey
We are committed to continued professional development and will support you to develop your skills even further.
The role is subject to a satisfactory DBS check.
The salary for this post is £62,000 for a 35-hour week.
We also offer:
- 5% employers pension contribution
- Employee Assistance Programme
- 25 days holiday with an additional three days between Christmas and New Year, as well as all English Bank Holidays
We can only accept applications from candidates with the right to work in the UK.
The client requests no contact from agencies or media sales.
Location: London Diocesan House, Causton Street with flexibility to work from other areas
Hours: 24 hours per week (can be spread over 3 or 4 days)
Salary: £22, 264 (FTE £32,468)
Closing date: 17 April 2026
Interview date: 30 April 2026 (in-person)
The Diocese of London is looking to appoint a Ministry Administrator to support the Area Director of Ministry and the wider Stepney Area team.
Job Summary
This is a key role for someone with strong administrative skills, good judgement and a heart for supporting the work of the Church. The postholder will help provide the careful, dependable and confidential support needed for clergy discernment, development and training across the Stepney Area. The job description describes the role as providing comprehensive executive and operational support, requiring a high level of organisation, discretion, confidentiality and attention to detail.
This is an opportunity to make a valuable contribution behind the scenes to the life and ministry of the Diocese. The successful candidate will help to ensure that important processes are carried out smoothly, professionally and with care.
Job responsibilities
This is an opportunity to make a valuable contribution behind the scenes to the life and ministry of the Diocese. The successful candidate will help to ensure that important processes are carried out smoothly, professionally and with care. This includes:
• Supporting the Area Director of Ministry with day-to-day administration, communications and diary management
• Coordinating aspects of the ordination discernment process and maintaining accurate confidential records
• Liaising with clergy, candidates and other colleagues in a professional and welcoming way
• Supporting clergy development processes, training events and meetings
• Helping maintain well organised digital systems and administrative workflows
The role also includes support for records and data management, clergy development administration, occasional financial administration and event coordination.
Person Specification
- Highly organised and attentive to detail
- Able to handle confidential information with care and accuracy
- Proactive, dependable and able to work with initiative
- A thoughtful and professional communicator
- Confident using Microsoft 365 and other digital systems
- Willing to work flexibly when needed
- In sympathy with the Christian faith and, ideally, familiar with the life and structures of the Church of England, or willing to grow in that understanding
· Right to work in the UK
· The person will not require a basic DBS check
Please refer to the attached Job Description for the full details on Person Specification.
About the London Diocesan Fund
The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England.
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
- Competitive remuneration package
- 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
- 15% employer pension contribution and salary sacrifice available
- Death in service benefit x3 of basic gross salary
- Enhanced maternity leave of six months full pay, after 12 months of employment
- Season ticket loans for public transport
- Access to Benenden Health Insurance
- EAP counselling through Health Assured
- Up to £100 for eye test and contribution to spectacles
- Two additional paid days for community volunteering
To apply:
Submit your application and CV online via Pathways. Please refer to the person specification and JD when you’re answering the application questions.
For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page.
For every Londoner to encounter the love of God in Christ



The client requests no contact from agencies or media sales.
About BIG Alliance
BIG Alliance (Businesses for Islington Giving) delivers business-supported employee volunteer programmes to strengthen links between businesses, community organisations and education institutions across Islington. In doing so, it aims to help address issues of poverty and isolation, which are prevalent across the borough, despite the perception of Islington being an area of high wealth. 43% of children are growing up in poverty, one if the highest rates in the country, and Islington is the 6th most deprived out of 32 London boroughs.
Established in 2012, BIG Alliance aims to make community investment easier, more effective and more rewarding for its business members. It is a partnership between, East London Business Alliance – a registered charity that has been supporting the social and economic regeneration of east London for 30 years, Macquarie Group – principal funder and founder, and Islington Giving - funder and founder. To date, BIG Alliance has placed more than 16,000 business professionals into volunteering opportunities within over 700 community organisations, schools, colleges and universities.
ELBA has an excellent employee benefits package including generous leave, flexible balance between working from home and the office, BUPA health cashplan; enhanced maternity and paternity pay; an active wellbeing and equalities programmes led by staff; a varied and busy learning and development schedule; cycle purchase scheme; and an Employee Assistance Helpline. including access to free accredited courses up to degree and post-graduate level.
Purpose of the job
The main purpose of the job is to facilitate development and delivery of the BIG Alliance’s skills-based volunteering programme, which utilises the skills, experience and sector-specific expertise of employees within our business partners to support Islington’s community organisations and residents.
Our skilled volunteers are placed with a community partner or beneficiary either individually or join one of our annual programmes which include: CoRe (Community Resourcing), Board Builders, Leaders in Partnership and Time to Talk. Over 3,000 employees have been placed as skilled volunteers through BIG Alliance since 2012 providing expertise in law, finance, IT, HR, and marketing and communications to name just a few.
The postholder will be responsible for the successful delivery of various aspects of this programme, delivering exciting, innovative employer supported volunteering projects that meet the expectations of specific corporate supporters, and the needs of the community with key geographical focus in Islington.
Job Description
Main duties
• Collaborate closely with community partners, corporate partners and BIG team to understand community needs and design appropriate employee volunteering activities to address these needs
• Develop relationships and effective partnerships with key stakeholders in the community including the local authority and community infrastructure support organisations to maximise the impact of BIG Alliance’s work.
• Support the delivery of all business skills activity and the wider BIG Alliance programmes.
• Proactively market volunteering programmes to BIG Alliance corporate partners.
• Source, place and manage cohorts of corporate volunteers in line with business plan and project targets.
• Develop effective working relationships with community affairs team with BIG Alliance corporate partners, ensuring that these companies are supported to develop employee volunteering and other initiatives that meet their targets, priorities and strategies.
• Implement effective evaluation and impact measurement tools in line with BIG Alliance corporate partner requirements, ensuring that evaluation informs best practise to ensure continuous improvement.
• Work on any projects with BIG Alliance, as and when required.
General
• Use BIG Alliance’s internal systems to maintain records and report progress, including due diligence and volunteer recording via Salesforce
• Ensure that effective project management systems for monitoring and evaluation are in place and keep detailed records.
• Proactively generate case studies, news articles, photos and social media content to promote the work of BIG Alliance in line with BIG Alliance communication targets and protocols.
• Collaborate with other BIG Alliance colleagues on projects where appropriate and contribute to the development of BIG Alliance/ELBA as an organisation overall.
• Adhere to and implement policies, including equal opportunities and health and safety.
• Undertake any other reasonable duties as requested by your line manager.
ELBA wants to represent the diverse community we support and aims to be an inclusive employer in terms of ethnicity, disability, sexual orientation & background. We are an equal opportunities employer and we welcome all applications.
Please note this role is required to have an enhanced Disclosure and Barring Service (DBS) check. The successful candidate will be required to comply with ELBA's safeguarding policies and any appointment will be subject to satisfactory references as well as DBS.
A thriving Islington that’s equal for all.
The client requests no contact from agencies or media sales.
We are looking for a strategic, values-driven and collaborative Charity Director/CEO to lead DS Achieve (a small charity) through its next stage, building on strong foundations to ensure long-term sustainability and meaningful impact for the families we support.
This is a rewarding opportunity to play a key role in shaping the future of a small community-focused charity supporting children and young people with Down Syndrome. Working closely with the Board of Trustees, you will provide strategic leadership, guide the development of the organisation, and support a committed team to deliver high-quality services for families across Hertfordshire and surrounding areas.
Please see the attached Role Profile for details.
The client requests no contact from agencies or media sales.
Performance Strategy and Insight Director
Contract type: Permanent, Full time, 35 Hours per week
Location: London, UK
Hybrid Working: A minimum of 40% (2 days) of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.
Salary: £81,510 per year with excellent benefits
*We offer competitive, market-aligned starting salaries. While most roles are offered at the advertised starting salary, we may adjust this in exceptional cases depending on a candidate’s experience, skills, and potential.
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the role
The Performance, Strategy and Insight Director plays a critical role in the strategic operation of the Communications and Fundraising Directorate, by driving data and insight led decision making, strategic direction setting, and smooth operational delivery ensuring we are working effectively and efficiently to drive greatest impact.
The role will ensure data and insight is put at the heart of our work, by leading strong and effective CRM and data analytics functions, and that teams across the directorate are supported with clear directorate wide plans and strategy.
To be successful, you will need:
Passionate about ending poverty and want to be a part of making it happen, with commitment to WaterAid’s mission and values, and a working style that reflects these;
Alignment with WaterAid’s values and a commitment to driving Diversity, Equality and Inclusion
Experience of working within or with Senior Leadership Teams and influencing at an Executive Leadership level
Extensive experience of working in CRM systems (and the associated data pipelines and third-party integrations), data, insight, strategy and planning - successfully leading high calibre teams focussed on providing strategic direction and driving performance
Experience managing technology providers and delivery partners, including setting direction, overseeing performance and value for money, and shaping effective long-term supplier relationships.
Proven experience of being accountable for data quality and ensuring high standards are maintained and represented within wider organisational data governance.
Although not essential, we’d prefer you to have:
Experience working in international development nonprofit organisations, with insight into the external landscape, sector trends and the challenges faced by global INGOs
View the full job description here
Closing date: Applications close 12 PM UK time on 13th April. Interviews are expected to take place week commencing 20th April.
*Shortlisting and interviews will be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found. We therefore encourage you to apply at an early stage.
How to apply: Click Apply to answer the pre-screening questions, upload your CV and Cover Letter.
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre‑employment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Our benefits
UK Benefits:
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK Water Aiders to take a well-deserved break.
These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.
Our Global Commitment:
Our people promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change!
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Interim Director of Fundraising & Engagement will provide strategic and operational leadership to support the development of sustainable income growth during a pivotal transitional period as the charity begins delivery of its organisational strategy to 2030.
Job Title: Interim Director of Fundraising & Engagement (9–12 months)
Organisation: Ben – Motor & Allied Trades Benevolent Fund (The Automotive Industry Charity)
Location: Remote, with UK travel as required
Contract: Fixed-term contract, 9–12 months
Salary: c£90,000
Reports to: Chief Executive Officer
Direct Reports: Fundraising, Supporter Engagement and Awareness & Experience function
This role is primarily focused on strengthening and scaling voluntary income, leading a fundraising function, and building a robust, future-proofed income engine across the UK automotive community.
Marketing & Communications will play a critical supporting responsibility, ensuring strong brand positioning, audience engagement, and compelling storytelling that underpins fundraising success.
The postholder will also shape the future fundraising operating model and support a smooth transition to a permanent Director.
Key Responsibilities
Fundraising Strategy & Income Growth
- Lead the development of an ambitious, income-led Fundraising Strategy aligned to the 2030 organisational strategy
- Drive growth across a diversified voluntary income portfolio, including:
- Individual & Regular Giving
- Legacy fundraising
- Corporate partnerships across the UK automotive sector
- Community fundraising and events
- Digital fundraising and supporter journeys
- Build and scale compelling fundraising propositions tailored to the automotive community
- Strengthen income pipelines, forecasting, and KPI frameworks, ensuring clarity on short, medium, and long-term revenue generation
- Embed a culture of performance, accountability, and income optimisation, using data and insight to drive decision-making
- Identify and unlock new income opportunities, partnerships, and funding streams.
Supporter Engagement & Income Enablement
- Lead the development of end-to-end supporter journeys that drive acquisition, retention, and lifetime value
- Ensure audience insight and segmentation are embedded across all fundraising activity
- Strengthen supporter stewardship, ensuring high-quality engagement that translates into long-term income growth
- Foster innovation, testing, and continuous improvement across fundraising channels
Marketing & Communications
- Work with senior leaders and managers to refine and document insight-led marketing and communications delivery plans to increase awareness and engagement
- Strengthen digital reach across the UK automotive workforce and retired community
- Enhance brand positioning, messaging, and storytelling to grow both service uptake and supporter engagement
- Oversee audience segmentation and insight to inform engagement and behaviour change
- Ensure high-quality campaigns and content across digital, PR, social, and partnership channels.
Cross-Organisational Leadership
- Model collaborative, high-performance leadership aligned to organisational values
- Work closely with Impact and Service teams to ensure engagement activity reflects real community needs and insight
- Contribute to organisation-wide planning, budgeting, and transformation.
Team Leadership & Capacity Building
- Lead and support Fundraising, Supporter Engagement and Awareness & Experience teams through a period of transition and change
- Identify capability gaps and implement solutions (training, reshaping, recruitment)
- Strengthen systems, processes, and performance reporting to support long-term sustainability and growth.
Key Deliverables (9–12 Months)
- A costed, income-led Fundraising Strategy aligned to the 2030 organisational strategy
- Scalable supporter and beneficiary engagement journeys reaching tens of thousands annually
- Clear recommendations for future team structure, roles, and investment
- Strengthened income pipelines and improved forecasting accuracy
- Enhanced brand visibility and digital engagement within the automotive community
- Smooth transition to a permanent Director with strong foundations, documentation, and operational frameworks in place
Person Specification
Experience
- Significant senior leadership experience in Fundraising and MarComms within the charity sector
- Proven track record delivering fundraising strategies and measurable income and engagement outcomes
- Demonstrable success across individual giving, corporate partnerships, and digital fundraising
- Strong experience in brand, marketing, and digital engagement
- Experience leading teams through organisational change or transition
- Experience building and leading high-performing, multidisciplinary teams
- Ideally, experience engaging large communities, workforce-based audiences, or membership groups.
Knowledge & Understanding
- Strong understanding of supporter engagement, audience insight, and behaviour change
- Knowledge of multi-channel fundraising and modern marketing approaches
- Understanding of charity sector strategy, governance, and income models (desirable)
- Appreciation of the health and wellbeing challenges affecting working people and communities.
Skills & Capabilities
- Strategic thinker able to translate long-term ambition into practical delivery
- Strong leadership and team development capability, particularly during change
- Commercially and analytically minded with strong planning and forecasting skills
- Excellent communication, stakeholder engagement, and influencing skills
- Able to build clarity, confidence, and momentum within teams
- Collaborative and cross-organisational in approach.
Personal Attributes
- Calm, supportive, and steady leadership style suited to transitional environments.
- High emotional intelligence and strong interpersonal skills.
- Resilient, adaptable, and delivery focused.
- Purpose-driven with commitment to improving the wellbeing of the UK automotive community.
Success Measures
- Delivery of a clear, Board-approved Fundraising & MarComms Strategy aligned to 2030 goals
- Stronger, more sustainable voluntary income pipelines
- Increased brand reach, engagement, and supporter growth
- Improved supporter and beneficiary journeys and experience
- Clear future organisational design and capability roadmap
- Effective and smooth transition to permanent leadership.
To make a positive difference to people's lives within the automotive industry.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Director of Charitable Impact
Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.
Job Sumnmary for Director of Charitable Impact
As the Executive Director of Charitable Impact at Bowel Cancer UK, you will play a pivotal role in driving forward our mission: ensuring that everyone with bowel cancer is diagnosed at the earliest stages, receives the best possible care and that more people survive the disease and thrive beyond their diagnosis.
You will lead the charity’s research programmes, policy and influencing, patient services, healthcare professional education, and health information functions. You will ensure these programmes deliver measurable impact on early diagnosis, equity of access, and better outcomes for people with bowel cancer, particularly focusing on reducing health inequalities and addressing the growing incidence of bowel cancer in people under 50.
Working closely with the Strategy & Insight unit, you will embed robust evaluation and evidence into all our work and lead the development of new patient-facing services and digital innovations – including the use of AI – to expand our reach and improve outcomes.
You will bring strategic vision, sector expertise, and an inclusive, collaborative leadership style, guiding a team of around 40 passionate professionals to maximise Bowel Cancer UK’s charitable impact across the UK.
Safeguarding
Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.
Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.
We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer.
The client requests no contact from agencies or media sales.
We are looking for an interim Head of Legacies, In Memory and Supporter Care to play a vital role in strengthening the supporter experiences and relationships that help power our lifesaving work.
This is a 12 month offering a rare opportunity to step into a leadership role where you’ll help shape and deliver our Legacy, In Memory and Supporter Care programmes. You’ll put insight, compassion and supporter needs at the heart of everything we do. You will lead a talented team to inspire people to give in meaningful ways, deepen their connection with our cause, and help us grow sustainable income that ensures we can be here for anyone who needs us.
We're looking for someone who can drive our ambitious plans to grow our legacy income. Working collaboratively across teams and directorates, particularly Data, Finance and External Engagement, making sure our strategies are based on insight and are effective in communicating the need.
With significant direct marketing experience, ideally across legacy and in memory fundraising, strong leadership capability and a passion for exceptional supporter care, you’ll bring the expertise and energy needed to help us reach new audiences and build long lasting supporter relationships.
If you’re driven by purpose, motivated by insight and inspired by the chance to make a real difference, we’d love you to join us.
Contract terms:
- £55,000 - £60,000 per annum, plus benefits
- 12 month fixed term contract (maternity cover)
- Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences.
- Linked to our Ewell (Surrey) office
- In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month
What you'll do:
- Lead the delivery of Samaritans’ legacy and in-memory giving strategy
- Deliver excellent supporter experience, maximising the attraction and retention of our supporters
- Grow and sustain Samaritans’ legacy income in line with our fundraising strategy
- Encourage, explore and develop our supporter care approach to help improve our supporter experience and retention
- Build and manage strategic relationships with external agencies and suppliers
- Produce comprehensive campaign evaluations and make recommendations for continuous improvement
- Lead and develop a high-performing team through a culture of ambition and proactive performance management
What you’ll bring:
- A supporter led mindset and approach
- Demonstrable experience of delivering income growth from legacies and in-memory income streams
- Experience of understanding, using and reporting on data for marketing purposes
- Experience of using a range of marketing channels and approaches, including a strong understanding of different audience needs to maximise income generation
- Excellent people management skills with experience of leading a high performing team
- Strong understanding of budgeting, forecasting and financial reporting
- Skilled in strategic thinking and planning, with a creative approach to solving complex problems
- Confidence in negotiating and influencing at senior levels of the organisation
- Strong understanding of fundraising legislation
For full Job Description and Person Specification click here
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Criminal record check (DBS):
We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check.
At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV.
- Please tell us about your experience leading and growing a fundraising programme, ideally in legacy and/or in-memory income streams. We’re interested in examples of strategies you developed, how you applied insight to shape your approach and how you measured the outcomes you achieved.
- How do you ensure supporters receive a high quality, compassionate and consistent experience across their journey?
- Please describe a situation where you influenced senior stakeholders or collaborated across departments to deliver a fundraising or supporter engagement outcome.
- Please provide an example of how you have built, led and motivated a high performing team.
Applications close: 09:00am on Monday 30th March
1st stage Interviews: w/c 6th April 2026 (online)
Second stage interviews will be held in person, at our office in Ewell (Surrey) w/c 13th April
At Samaritans, human connection is at the heart of everything we do.
We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.
We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: London (flexible working - 2-3 days in the office)
Interviews: 15th and 16th April 2026, and second stage interviews the following week on the 22nd April 2026.
Employer: King's Trust International (not The King's Trust)
Around the world, 65 million young people are unemployed. Many more face the challenge of unstable, unsafe and underpaid work. King’s Trust International was founded by His Majesty King Charles to tackle the global crisis in youth unemployment and ensure that every young person has the chance to succeed. Central to our new 10-year strategy is the need to articulate the challenges and opportunities faced by young people and help them shape a better future. We are recruiting a Director of Marketing, Communications and External Affairs to shape and share this story.
In this exciting and varied strategic and operational role, you will lead KTI’s marketing, communications and external affairs team with the aim of promoting and protecting King’s Trust International and The King’s Group, increasing awareness of our brand and our work for young people around the world. You will spearhead the establishment of our advocacy function and play a key role in research commissioning, awareness raising and coalition creation. This will involve attendance at key global events, the commissioning of proprietary research, and guiding the marketing and communication strategies that will bring these narratives into the public consciousness.
You will be an experienced and dynamic communicator with significant demonstrable experience in communications, marketing and external affairs at a senior level. This will be complemented by strong knowledge of the full range of media, marketing and communications tools, and how to deploy them effectively to maximise the reach, impact and value of our brand.
In addition, you will have excellent interpersonal skills with the ability to confidently build and maintain strong relationships with a diverse group of people and stakeholders. Possessing strong management skills, you will have experience of managing small multi-disciplinary teams, providing direction and leadership to enable growth and development, and the ability to role-model a culture of equality, diversity and inclusion.
Perks for working at The King’s Trust International:
- Great holiday package. 30 days annual leave entitlement, plus public holidays. Office closure the days between Christmas and New Year
- Fantastic Family leave. Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave, and pro rata entitlement for shared parental leave. Receive 8 weeks' full pay for paternity leave.
- Flexible and agile working. Where operationally possible, you can work your hours that support a work-life balance, including compressed hours and hybrid-working (part office - part home-based) or working from home options.
- Benefits platform. Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
- A free employee assistance programme (EAP) to support your mental wellbeing.
- KTI will contribute 5% of your salary to the workplace Pension Scheme
- Generous life assurance cover (4 x annual salary)
- In-house and external training opportunities are available throughout the year
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
About Camden People First
Camden People First is a user‑led organisation run by and for adults with learning disabilities. We promote independence, equality, and self‑advocacy across the London Borough of Camden. Our work centres on empowering people to speak up, make their own choices, and influence the services and policies that affect their lives.
This role supports our mission by helping adults with learning disabilities, build confidence, understand their rights, remove barriers and help them to take an active role in their community.
Role Purpose
To provide high‑quality, person‑centred advocacy for adults with learning disabilities, and neurodivergency in Camden. The Community Advocate helps individuals speak up, be heard, access services, challenge unfair treatment, and participate fully in decisions about their lives. The role also strengthens Camden People First’s presence in the community and supports our self‑advocacy groups.
As a Community Advocate, you will empower people to have a bigger voice, to be heard, and to be actively involved in decisions that affect their lives.
You will support individuals with issues including wellbeing and health, housing needs, accessing services, organising and attending meetings, and ensuring their rights are upheld.
Key Responsibilities
Advocacy & Empowerment
- Support adults with learning disabilities and neurodivergent) to express their views, wishes, and concerns in their own words.
- Provide independent advocacy during meetings, assessments, reviews, and care‑planning processes.
- Support people with a range of communication needs using accessible approaches (signs, symbols, photos, multimedia, etc).
- Help service users understand information and choices using accessible communication (Easy Read, plain English, visuals).
- Encourage and develop self‑advocacy skills so service users can speak up for themselves.
- Manage a caseload of up to 5 active cases at any time.
- Attend meetings and forums alongside service users.
Community Engagement
- Work in partnership with local services, including Camden Council Social Services, health providers, housing teams, and voluntary and community organisations.
- Promote the rights of people with learning disabilities across Camden.
- Support adults with learning disabilities to access community activities, employment, education, and social opportunities.
Casework & Representation
- Manage a caseload of individuals needing one‑to‑one advocacy.
- Attend multi‑agency meetings (such as MASH) to ensure the person’s voice is heard and respected.
- Challenge decisions or practices that undermine an adult with learning disabilities’ rights, wellbeing, or independence.
Safeguarding & Rights Protection
- Identify and report safeguarding concerns in line with Camden People First policies and statutory guidance.
- Promote the principles of the Mental Capacity Act, Care Act, Equality Act, and Human Rights Act and other legislation.
- Ensure all advocacy is independent, confidential, and led by the person.
Administration & Reporting
- Keep accurate case notes, outcome records, and monitoring information.
- Contribute to service evaluation, member feedback, and quality improvement.
- Support the development of accessible information and Easy Read materials.
Internal Relationships
Reports to the Director, with caseload-only supervision by the Volunteer Caseload Supervisor.
Essential Skills & Experience
- Level 4 Independent Advocacy qualification
- Experience working with people with learning disabilities or other vulnerable groups.
- Strong communication and interpersonal skills, including accessible communication methods.
- Understanding of relevant legislation (MCA, Care Act, Equality Act).
- Ability to build trust, maintain boundaries, and work in a user‑led environment.
- Confident in challenging decisions and advocating assertively but respectfully.
- Commitment to co‑production and working alongside self‑advocates.
Desirable Skills
- Experience in advocacy, social care, community development, or peer‑support settings.
- Knowledge of Camden’s local services and community networks.
- Experience producing Easy Read materials or using tools like photosymbols
- Understanding of user‑led organisations and the social model of disability.
Personal Qualities
- Empathetic, patient, and genuinely person‑centred.
- Passionate about equality, rights, and inclusion.
- Organised, reliable, and able to manage competing priorities.
- Comfortable working in a lively, member‑led environment where lived experience is central.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
As Head of Supported Housing – Somerset, you will provide strategic and operational leadership for the Thrive 16+ service, delivering 95 units of supported accommodation for young people aged 16–25 across East and South Somerset.
This is a great opportunity for an experienced housing, care or support services leader with a proven track record in Ofsted/CQC regulated environments, with expertise in managing complex safeguarding and large, multi-site teams.
The ideal candidate will be trauma-informed and capable of driving service improvement through the voices of the young people we support.
Background
The Head of Supported Housing - Somerset is a critical role which will provide leadership of our supported accommodation service in Somerset called Thrive 16+. Thrive 16+ is a service which offers housing related support and accommodation for young people in care and care leavers. It also supports young people who are homeless.
This service is for young people aged between 16 and 25 and is delivered across Glastonbury, Street, Frome, and Yeovil.
This role will also be the Ofsted registered manager, and will be a member of the Senior Leadership Team (SLT).
Job Purpose
As Head of Supported Housing – Somerset, you will provide strategic and operational leadership for the Thrive 16+ service, delivering 95 units of supported accommodation for young people aged 16–25 across East and South Somerset.
Thrive 16+ exists to transform the lives of young people who are leaving care or experiencing homelessness. Through safe accommodation, trauma-informed support, and aspirational pathways into independence, the service enables young people to build confidence, develop life skills and pursue their ambitions.
This service is central to YMCA Brunel Group’s mission. As a senior leader, you will shape its future direction, ensuring the service delivers exceptional outcomes for young people while maintaining strong partnerships with Somerset Council and other key stakeholders.
You will lead a workforce of around 40 colleagues, cultivating a culture that reflects YMCA Brunel Group’s values:
- Kind – creating a safe, compassionate environment where young people feel valued and supported
- Curious – continually learning, improving, and seeking better ways to support young people
- Genuine – building authentic relationships with young people, colleagues, and partners
- Wave-makers – innovating and advocating for positive change in the lives of young people
- Custodians – responsibly stewarding the homes, resources and trust placed in us
Our service is registered with Ofsted for supporting young people aged 16–17. The post holder will therefore act as the Ofsted Registered Manager, holding legal accountability for the safety and quality of the service and acting as the Senior Designated Safeguarding Lead.
With potentially seven years remaining on the current contract, this role offers a significant opportunity to shape the next evolution of the service, ensuring young people not only achieve independence but exceed their aspirations.
For full details of the role, expectations and benefits, please refer to the Job Application Pack.
The client requests no contact from agencies or media sales.
Contract: Permanent – Full-time
Salary: £42,000 per annum
Hours of Work:Full-time, 37.5 hours per week /requires a minimum of a minimum of 40-60% on site at the Hospice
Location: HA3 0YG
We’re looking for an experienced and inspiring Community & Events Fundraising Manager to lead a motivated team and deliver ambitious income growth across our vibrant programme of community fundraising and events.
This new role plays a major part in shaping the future of Public Fundraising at St Luke’s. You’ll lead a team of four, develop clear plans and KPIs, embed data driven decision making, and ensure our supporters receive excellent stewardship at every step.
We’re looking for someone who can:
- Provide strong, empathetic leadership
- Translate strategy into practical delivery
- Oversee event and community fundraising portfolios
- Manage budgets, track performance and mitigate risk
- Build team culture and cross team collaboration
- Champion best practice and regulatory compliance
If you’re an experienced community or events fundraiser ready to build a high performing team, this is a hugely rewarding opportunity.
Join our Ask Us Anything Webinar on Wed 1 April @12.30pm to learn more:
BITLY: https://bit.ly/4cLlZ9X
Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.
St Luke’s Hospice are equal opportunity employers and particularly welcome applications from groups who are currently under-represented in our staff.
Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.
The client requests no contact from agencies or media sales.
ABOUT BRIGHTPIP
BrightPIP (Brighton Parent/Infant Psychological Therapy) is a specialist infant mental health charity supporting babies aged 0–2 and their families across Brighton & Hove and Sussex. We provide early therapeutic intervention to strengthen relationships and prevent cycles of intergenerational trauma.
We are a small, friendly and growing charity, supported by a dedicated clinical team and Trustee Board. As we expand to support up to 250 families per year, we are strengthening our operational and coordination capacity.
ABOUT THE ROLE
We are seeking an enthusiastic, creative and highly organised Marketing & Fundraising Coordinator to grow BrightPIP’s visibility, income and community engagement. This role sits at the heart of BrightPIP’s external presence, working closely with clinicians, trustees and supporters to tell our story and build sustainable income.
This is a key role within the charity. You will lead our day-to-day marketing and communications, and support and deliver community fundraising campaigns and events. You will also build strong relationships with supporters, nurseries/schools, community groups and corporate partners.
This role is ideal for a confident self-starter who enjoys storytelling, connecting with people, and shaping a growing role within a values-driven organisation. The role will evolve as the charity grows, offering opportunities to develop new campaigns, partnerships and communications.
You will report to the Clinical Director and work closely with the clinical team, fundraiser and trustees.
KEY RESPONSIBILITIES
- Lead BrightPIP’s marketing, communications and brand presence across digital and print channels
- Create and schedule social media content, newsletters, blogs and website updates
- Support and deliver community fundraising campaigns, events and challenge activities
- Steward supporters, families, nurseries/schools, community groups and corporate partners
- Write case studies, supporter stories and communications materials (with safeguarding oversight)
- Support press activity and media engagement
- Work closely with clinicians, the fundraiser and trustees to support BrightPIP’s growth
ABOUT YOU
We are looking for someone who is creative, confident and people-focused, with a passion for telling meaningful stories and connecting communities with a cause they believe in.
Do you…?
- Enjoy creating engaging content and campaigns that bring a charity’s work to life
- Feel confident managing social media, newsletters and digital communications
- Like building relationships with supporters, community groups and partners
- Enjoy planning and delivering fundraising activities and events
- Have a good eye for brand, tone and consistency
- Use insight and engagement trends to shape future activity
- Take initiative, enjoy variety, and like seeing the impact of your work
Experience in marketing, fundraising, communications or community engagement is essential.
Experience with tools such as Canva, Mailchimp or WordPress is desirable.
WHAT WE OFFER
- Being part of a pioneering, highly specialist team who are passionate about our mission and supportive of each other
- Flexible, family-friendly working, with hybrid working
- Opportunity to shape and grow with the role as the charity expands
- CPD and development opportunities
HOW TO APPLY
Please submit:
· Your CV
· A short supporting statement explaining why you are interested in the role and how your experience meets the person specification
SAFEGUARDING
BrightPIP is committed to safeguarding and promoting the welfare of babies, children and families. All appointments are subject to an enhanced DBS check.
Please submit:
- Your CV
- A cover letter addressed to Dr Laura Williams, explaining your relevant experience, key achievements, and motivation for applying
Screening interviews will be held on Tuesday 5th May 2026.
Face to Face interviews will be held on Wednesday 13th May 2026.
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in our London office E1, with frequent travel to our stores across London and to our warehouse in Canning Town. Some homeworking available in line with Crisis’ Hybrid Working Policy.
About the role
As Director of Retail, you will provide bold strategic leadership to grow and strengthen the organisation’s retail operation, creating an innovative and inspiring pre-loved retail experience across both shops and online. Working collaboratively with the Executive Director of Commerce & Enterprise and wider teams, you will drive sustainable income growth, expand the retail portfolio, and integrate e-commerce to deliver a seamless omnichannel offer. With an impactful focus on achieving ambitious revenue targets and building strategic partnerships, you will use retail as a powerful platform to engage communities and supporters in Crisis’s mission to end homelessness.
You will lead and develop a high-performing team of staff and volunteers, fostering an equitable and inclusive culture where everyone feels valued and empowered to succeed. Through inspiring leadership and clear direction, you will ensure operational excellence, innovation, and outstanding customer experience across the retail estate. Combining commercial acumen with purpose-driven leadership, this role will ensure Crisis’s retail growth is not only financially strong but also socially impactful, helping to create lasting change for people experiencing homelessness.
About you
We are looking for an experienced and strategic retail leader with a proven record of growing and transforming retail operations, ideally within the charity or high street sector. You will bring strong people leadership and financial acumen, a passion for charity retail, an understanding of e-commerce, and the ability to turn strategic vision into clear operational delivery. With experience leading large and dispersed teams, you will be an inspirational and collaborative leader who empowers others to perform at their best while fostering a culture of innovation and accountability.
You will have the skills to drive income growth and customer engagement across both physical and digital channels, underpinned by a passion for delivering exceptional customer experiences. With sound knowledge of health, safety, and safeguarding, you’ll ensure Crisis’s retail spaces are safe, inclusive, and welcoming for all. Above all, you’ll share our commitment to ending homelessness and live our values — being Bold in your ambition, Impactful in your leadership, Collaborative in your approach, and Equitable in how you support staff, volunteers, and communities.
Please visit our website to view the job pack.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 12 April 2026 at 23:59
Interview format:
Stakeholder panel: Wednesday 27 April 2026 at one of our London shops. This will involve meeting with a panel of key stakeholders for an informal conversation where you can learn more about the role, organisation and ask questions.
Main panel interview date and location: Wednesday 29 April 2026 at our London office, E1. The interview will be a range of competency, values and hypothetical questions and there will be a presentation.
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.



