Distribution Team Member Jobs in Cardiff, Wales
Job Title: Marketing Membership Officer
Team: Supporter Experience & Engagement
Location: Hybrid (split between home-working and one of our offices - based in London, Cardiff or Edinburgh)
Hours:21 Hours per week
Salary on Appointment:£14,742 - £16,216 per annum (FTE £24,570 - £27,027 per annum)
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
About us
The Ramblers is Britain’s walking charity. We open the way so everyone can enjoy the benefits of walking.
It’s easy to think everyone has the same opportunity to enjoy the outdoors. But look a little deeper and you’ll find lots of barriers standing in the way. So we’re continuing to fight for change. We campaign for the public’s right to enjoy the outdoors, protect paths, build skills and offer different ways to get out walking in nature.
Our programmes have a big impact in local communities: Ramblers Wellbeing Walks help people take the first step to a healthier happier lifestyle, and the Ramblers Out There Award gives young adults aged 18–26 the opportunity to kickstart their journey into the outdoors.
Through our refreshed strategy, we’ll build on this experience and grow our impact through activities that prioritise the needs of communities who have the least access and face the most barriers walking outside in nature.
Purpose of Role
The Membership Marketing Officer plays a critical role in supporting the Membership and Supporter Experience Team by providing administrative support as well as a bit of creative marketing flair. This is the perfect role for someone looking for their first step in recruiting and retaining supporters.
We're looking for someone with a passion for engaging and inspiring supporters. Enthusiasm is key.
This role involves handling administrative tasks, data management, and providing support for various multi-channel membership campaigns to help the Ramblers grow our supporter base and income.
If you think you’ve got what it takes to be our new Membership Marketing Officer, we’d love to hear from you.
Key responsibilities
- Support our key marketing projects including gift membership, private site, telemarketing, our annual member survey and renewal journey.
- Support the distribution and creation of promotional resources, regularly checking stock levels, and re-ordering or refreshing materials as needed, liaising with external suppliers such as print or mailing houses and delivering to budgets and deadline.
- Support the creation of e-communications, including emails to prospective members. This may include proofing content, sourcing images, checking data, building emails and reviewing content requests with support from the team.
- Provide regular impact communications and surprise and delight moments to our suppliers and fundraisers acting on our behalf
- Source inspirational stories from our walking groups and volunteers, to help support growth of our membership community.
- Check data from our Data Team and from our suppliers to ensure it is accurate and in the right format. Provide data as needed to suppliers.
- Co-ordinate across teams to ensure data is provided in a timely fashion
- Check data is lasered correctly on printed materials, raising any concerns appropriately with suppliers
- Coordinate call listening for our core calling programmes, liaising with our volunteers and providing summary of feedback to our suppliers.
- Handle inbound enquiries coming into the team, take simple actions from these enquiries, or escalate as appropriate
- Save relevant reports, track performance and report to the Head of Membership and Supporter Experience anything notable
- Send relevant reports and feedback to suppliers
- Update a weekly tracker sheet of performance across all channels
- Provide additional support as required in responding to Facebook comments on our acquisition adverts
Impact
- Enables the Ramblers’ to effectively manage our marketing efforts to recruit and retain members and supporters.
Other
- To undertake such other duties as may be reasonably required of the post holder by the Ramblers.
- Engage and proactively develop excellent working relationships across the organisation.
This job description will be reviewed in conjunction with the postholder to ensure successful delivery of our goals.
The Person
Knowledge, skills and experience
Knowledge
This section specifies the theoretical understanding or specific expertise needed for the role
- Understanding of basic marketing practices
- Some familiarity with data protection laws and confidentiality principles
Skills
This section details the specific abilities and competencies required to perform the job effectively:
- Strong administrative and organisational skills
- Excellent attention to detail and accuracy
- Able to handle multiple tasks and prioritise effectively
- Good communication skills and ability to liaise with internal and external stakeholders
Experience
This section specifies the practical, hands-on experience required for the role:
- Experience working in an administrative role (volunteer, work experience or job)
Desirable:
- Experience in working in membership or customer service roles
- Familiarity with CRM systems and/or excel
Personal Attributes
- A team player, able to develop collaborative, strong and effective working relationships
- Empathetic and patient, with a genuine desire to help supporters
- Positive and professional attitude
- Proactive and self-motivated with the ability to work independently
- Interest in walking and/or being an advocate for the outdoors and natural environment.
The Ramblers promote diversity and welcome applications from all section of the community.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive – We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring – We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering – We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible – We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
The client requests no contact from agencies or media sales.
Could you help decide how National Lottery money supports communities?
The National Lottery Community Fund has an exciting opportunity for 18–30-year-olds that are passionate about making a positive difference for their communities.We are looking for one young representative to join each Country Committee in England, Northern Ireland, Scotland and Wales.
As the largest funder of community activity in the UK, we’re trusted to turn money raised by players of the National Lottery into game-changing grants across the UK. Working within and alongside communities, we respond to their unique needs and opportunities, keeping our decision-making local. And we are determined to focus on the areas of greatest need, meeting communities where they are, as they are and helping them to tackle poverty, disadvantage, and discrimination.
Country Committees help to shape the strategic direction of The National Lottery Community Fund with a focus on the four missions: supporting communities to connect, supporting environmentally sustainable communities, enabling children and young people to thrive, and enabling people to live healthier lives.The primary role for Committee members is to use their knowledge and strategic thinking to help provide the direction for The National Lottery Community Fund, make decisions on large funding applications and be an ambassador for the Fund.
This is an exciting time of significant renewal at the Fund following the launch of our new strategy, ‘It starts with community’, setting a new direction to 2030. We are committed to helping children and young people to thrive by ensuring they are part of decisions that affect them and their communities. We are therefore seeking 18-30-year-olds who will bring a broad range of knowledge, skills and lived and learned experience of being a young person in today’s society.
How to apply
Please apply by uploading your CV and providing an 800 word statement evidencing the criteria below to help us understand how you stand out against other applicants to represent your peers on our Country Committee?
The Criteria
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Youth leadership: Understanding of the needs of young people and experience of representing the voices of young people in a leadership/ Governance role
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Country context: Interest in your country’s political, social and cultural landscape and the role of the voluntary and community sector in it
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Communication skills: confidence in verbal, written and listening skills in situations where prioritising and sometimes challenge will be required
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Decision making: The ability to understand complex issues and make decisions by considering competing demands
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Relationship management: Ability to nurture, develop and promote effective relationships and communication with committee members, senior leaders and community organisations with a strong commitment to equity and inclusion
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Representing the Fund: Experience of representing an organisation or something similar and willingness to represent the Fund at public events with a commitment to the principles of holding a public post
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Equity Diversity and Inclusion: Understanding and commitment to achieving equity, diversity and inclusion and its advancement in the context of a public body and a funder
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Governance: Awareness of the importance of governance frameworks in line with The National Lottery Community Funds strategy and public responsibility
Important Information
Agreement: This is a non-executive role requiring a time commitment of around 2 days per month (although this may vary from month to month) and is for a term of two years.
Salary: The role is remunerated at a rate of £5,232 per annum, following completion of the compulsory Young Trustee Movement 6mth Board Boost Programme which starts November 2024. Please see further details in pack. [This £3000 training is paid for by The National Lottery Community Fund]
Closing date: Sunday 13 October midnight
Interviews: Week commencing: 21 October
Board Boost Programme: Six x 2-hour meetings from November – April
Committee start date: March 2025 (following completion of Board Boost Programme)
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Job specification
Post title: European Outreach and Engagement Manager
Location: Remote working (but note that occasional travel – to attend team meetings in the UK and other ad hoc meetings/conferences – is required)
Salary: £33,000 to £37,000 FTE, depending on experience (£20,000 to £22,500 for 3 days)
Part time: 3 days a week (24 hours per week)
Contract: This is a permanent role
Responsible to: Strategy Director
Deadline for applications: Friday 11 October 2024
Job description
Main purpose of role
We are looking for a professional with at least 5 years’ experience in membership management, stakeholder engagement and events to lead our outreach and engagement activities for the Parkinson’s community across Europe.
Key tasks
- Strategic membership activities including:
- Management of the Parkinson’s Europe Membership Steering Group
- Leading Parkinson’s Europe membership recruitment and diversification
- Reviewing and expanding Parkinson’s Europe membership benefits
- Leading the development, delivery and analysis of the biannual Parkinson’s Europe members survey
- Supporting the Parkinson’s Europe Member Liaison Lead with membership communications
- Outreach and engagement activities including:
- Partnership support activities with relevant NGOs and institutions – for example, European Federation of Neurological Associations (EFNA), The European Patients’ Academy on Therapeutic Innovation (EUPATI), and the European Patients’ Forum (EPF)
- Engagement with other associations related to Parkinson’s that do not currently fit in our formal membership
- Supporting the second phase development of Parkinson’s Europe’s newly launched Engagement Network
- Development of a new knowledge building programme for Parkinson’s Europe Member Organisations (which is a key feature of our new strategy for 2025 and beyond). This will involve:
- Identification of members’ needs and priorities
- Planning and delivering a structured programme of webinars, workshops and resources to support the identified needs and priorities. This will include:
- Identifying and building relationships with speakers and facilitators with the help of the Parkinson’s Europe team
- Identifying existing resources to help deliver the programme
- Leading the development of new resources and tools for members
- Event management
- Lead the development and delivery of a biannual Parkinson’s European Forum
- Plan and lead the twice-yearly members meeting
- Support the Director General and Board Secretary at the AGM as required
- Supervision of the Member Liaison Lead
Person specification
- Interest in the issues that impact people affected by Parkinson’s
- Membership management experience
- Project management experience as well as line management experience
- Experience of organising and running events
- An excellent communicator, and able to build and maintain effective relationships with a wide range of stakeholders from different countries including patient groups, patients, health professionals, caregivers and volunteers
- Team player and self motivated, and able to work autonomously with minimal supervision
- Excellent communications and IT skills with strong attention to detail
- Excellent command of the English language and ideally an additional European language
At Parkinson’s Europe, we strongly believe in – and take seriously – our responsibility to nurture and support as inclusive and diverse environment for our team as possible in order to empower everyone working with us to grow, develop and thrive both personally and professionally.
Parkinson’s Europe is an equal opportunities employer, and we respect and honour all of our team’s unique characteristics. We also welcome applications from those who are returning from career breaks, maternity leave and/or caring responsibilities. And we are always open to hearing feedback from our team and others about how we can be the most supportive and inclusive employers possible.
We work and campaign with people with Parkinson’s, their carers, families and supporters across Europe to ensure their voices are heard / listened to
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a highly-skilled techy, people-person. Someone who loves to build, develop and problem solve with tech tools, while taking greatest satisfaction from seeing others succeed because of the help, support and encouragement you’ve given them.
You have strong confidence with CRM, data interpretation, manipulation and automation tools, alongside experience as a trainer or teacher. Combined with creativity and excitement for improving existing systems and building new ideas from the ground up.
Our current business and data systems have evolved as the community has grown over the last 5 years. Now we’re in a really strong position to do more, and do it better. To harness the power of our diverse community data so that we can know, serve and delight our members. Supporting them to learn more and meet others in the same role so that they can have maximum impact in their own schools for their own students.
Starting as 2 days per week Oct 2024 - Apr 2025, our desire is that the success and vision of the person appointed to this new role will make it possible to transition to a longer-term contract for increased # days . That is to say, the opportunity is there, it is for you to run with.
About We Are In Beta.
We Are In Beta is an online community of 18,800+ school leaders and teachers which helps them share and learn how they get the best outcomes for their students.
We believe most of the solutions to schools’ problems are in schools already. Or at least, in the minds of the brilliant people who work in them.
Our job is to find them and share them widely, so nobody has to figure it out on their own.
Imagine a day when you can find someone - or something - that can help solve any problem you’re facing, whenever you need it.
A day when every student has leaders and teachers who are equipped with the most successful strategies and networks to improve their education.
Join us to help us build that future for our schools.
We - schools - Are In Beta - always learning.
What do we do?
To work towards that future:
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We research great practice so our members can discover it and be inspired by it.
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We produce and share practical content with great schools through events, webinars, podcasts and resources - so they can learn from others’ successes (and the failures too).
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We build communities of practice so colleagues can meet and grow together
Some stats we’re really proud of:
In just 4 years we’ve grown the online community to over 18,800 school leaders and teachers.
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3,400 - MATs and schools we are connected to
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2500+ resources have been shared by our members - if each one on average takes two hours produce - in reality it's probably more - that’s more than…
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3.1 years' worth of others’ work each and every one of our members can access just by being a part of the community
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3,710 policies and resources from successful schools and MATs we have curated, analysed and shared.
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£1,500 - the amount we save a school each time they access the research they ask us to do for them.
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870,000 hours - the number of hours it would have taken members to discover the insights we've shared with them had they done the research on their own in silos.
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£25 million - the amount it would have cost schools had they funded those research hours themselves
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1.5 million - the number of miles our members would have had to have travelled to meet our expert presenters in case study schools had our community not existed online.
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8,500 people came to the National INSET Day in Dec 2020 when the government left schools with almost no time at all to plan an end of term INSET.
We are just getting started. Join us to write the next chapter
What's the role?
As Head of Business and Data systems you will lead every aspect of our data and information management across a portfolio of platforms.
Working to ensure they speak to each other in smart and powerful ways, all offering team members and company the most up-to-date and high quality insight into the needs, priorities and challenges of members of the We Are In Beta community.
How you’ll be driving our mission forward (your responsibilities)
A. 40% making our current business and data systems work really well
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Lead data management and consistency across all systems, including
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Automated and manual flows needed for business activities and reporting
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Run and refine processes for data health of contact and company records
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Review and consolidate CRM properties, processes and protocols
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Refine and add new automations to capture most useful data instantly and robustly
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Regular cycle of updates of DfE data on schools and trust performance and demographics
B. 40% develop, improve and build out current systems to be more powerful, robust and sharp
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Develop our new newsletter platform - combining all channels into one place
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Manage migration of current audiences
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Design process for adding and removing subscribers, with data flow between CRM and newsletter
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Unlock power of analytics on who is opening, reading and sharing our messages the most vs the least
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Augment sales process with increased automation
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Identify and implement opportunities to streamline current processes
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Automate routine steps where possible, maximsing face-to-face input for greatest return
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Iterate Airtable architecture to streamline data tools and increase robustness
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Review of all DfE data held, processed and linked tables
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Review back-up processes
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Research and deployment of wide-ranging new platforms/software that can supercharge how we work, maximising impact for our members and customers.
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Explore options for eg data visualisation platforms for self-service access for members, member match-making, content hosting and discovery….plus many more.
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C. 20% support the team to improve quality, efficiency and impact of how they use data and systems to succeed in their roles
- Provide training, support, and guidance to help the team achieve their data and CRM goals in the most effective ways possible.
- Understand the team's and individuals' working practices and pain points, offering improvements or hacks for using current systems, or recommending new systems that can help them achieve even greater success.
- Create email lists, campaigns, sequences, and workflows in collaboration with the team - whether handling the more complex tasks as commissioned work or acting as a guide, trainer, or enabler for straightforward ones.
- Build or update existing Airtable bases to consolidate member and school data for dedicated projects or programmes.
- Explore any and all methods to help the team leverage data to better understand, serve, and delight our members.
The platforms we use now
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Hubspot - for CRM, marketing, sales and subscription management
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Airtable - for data visualisation and manipulation, programme management and content libraries
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Mighty Networks - to host our online community
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Zapier - to automate connections between services and systems
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Substack - 2 weekly newsletters (with third starting this Autumn)
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Mail Chimp - 1 weekly newsletter
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Social Media - principally LinkedIn and Twitter
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G-suite - for email hosting, and all internal and external documentation
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Slack - for internal collaboration and messaging
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Xero - for accounting and invoicing
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Stripe and GoCardless - for payments
We also use a small number of scripts in Python to allow us to do more quickly and better. Principally focused on large data-set consolidation / pivots and file scraping.
Who are you?
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You are techy to a strong level of competence but, most importantly, driven to identify, interrogate and fix issues, learning more as you go.
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You are a creative, pragmatic and diligent problem solver. Not always seeking the fanciest solution, instead finding the one that works well and the wider team can use.
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In this, you are a big picture thinker on what and how your actions iterate and build towards a ‘perfect’ future system, maximising how We Are In Beta can have the greatest impact for school leaders and teachers we serve (our members and customers).
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You are a strong trainer and communicator who loves to help and support others to succeed for themselves.
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You understand enough, and be keen to learn more, on features and quirks of education datasets for school demographics and performance.
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You leave your ego at the door, instead taking a straight-forward approach to ask great questions, say when you don't know and be upfront when you change your mind.
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You are a self-starter with great personal organisation who plans, tracks and delivers on objectives across several workflows on time, every time.
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You bring entrepreneurial flair to see the opportunity of building this role into a long-term member of the team by unlocking the power and potential of how our systems can best serve us and our members.
What experience and track record do you have?
It’s not essential you tick every box. But the more boxes you can tick the better. It goes without saying, we can help you gain and learn from the experiences you haven’t had yet.
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Proven experience across CRM, databases, community/content platforms, newsletter distribution, integration and automation tools. This could be from previous roles such as data analytics, community building, digital marketing or business transformation.
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Comfortable with principles of coding in Python but no need to be a pro.
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Strong understanding of data management and GDPR requirements.
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Led digital transformation/change projects, with a strong approach to project management and stakeholder engagement.
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Designed and delivered training, and/or produced clear and concise written user guides, taking time to understand the needs and starting points of the team.
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Experience with management, analysis and visualisation of large-scale data sets - ideally in educational outcomes/performance.
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Experience of the realities of working for an early-stage organisation without a big team or huge budget. We are especially interested in those who have grown a tech team/function from the ground up.
Our expectation is that you have worked within the school education sector in England, though we are open to applicants who have not if you can show you have a good base of knowledge of the needs of school teachers and leaders.
What are the benefits?
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Opportunity to work within an early-stage, mission-driven organisation and shape its direction. With scope to grow this role in your own image to be your dream job at the end of the initial period.
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Fully remote, flexible working culture/flexible working hours.
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Pro rata £35,000-£38,000 dependent on experience
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Project-based and/or freelance contract based on performance milestones available for the right candidate
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This role is 2 days per week October 2024 - April 2025, with scope for it to grow into a long-term contract for more days per week.
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.
Location:
We are a fully remote team in the UK and Italy. We check-in daily online. We meet regularly face to face in London.
Timeline
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Applications open: Monday 2nd September 2024
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Deadline for applications: midnight Sunday 22nd September
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First round interviews: starting from 23rd September, finishing by 4th October
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Second round interviews: starting from 30th September, finishing by 4th October
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Notification of decision /appointment: week beginning 7th October
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Start date: as soon as possible after 14th October.
We expect this to be a popular role.
We will be inviting people to interview on a rolling basis.
We advise submitting an application early.
How do you apply?
To apply for the role please
- register your interest via our website no later than midday on Thursday 5th September AND/OR
- complete the application form that we'll send you by Sunday 22nd September
For the application form you’ll need:
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CV - max 2 sides
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Covering letter - outlining
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why you want to apply
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how your values, knowledge, skills and experience make you the best person for the role.
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Contact details of references
For an informal and confidential discussion about the role prior to application, DM Frances Ling on LinkedIn.
We exist to help school leaders and teachers share and learn how they get the best outcomes for their students
The client requests no contact from agencies or media sales.
Could you help PRDA to reach and engage with health professionals so they are supported to improve services for people affected by Pelvic Radiation Disease (PRD)?
The Pelvic Radiation Disease Association
PRD is a long-term side effect of pelvic radiotherapy for cancer and can cause multiple mental and physical problems that severely affect people’s quality of life. In this role you will help make a difference to people’s lives, as encompassed in the Pelvic Radiation Disease Association’s vision: A future where life after pelvic radiotherapy is more than just surviving but being able to truly live.
Health Professional Engagement Officer Role
We are looking for an experienced project officer who is a self-starter and thrives on challenges. You will work closely with the small PRDA admin team, a number of the trustees and a wide range of external stakeholders. You will have a passion for improving the lives of people affected by cancer, and will be keen to learn about the personal impact of PRD and how it can be treated. You will have energy, enthusiasm and creativity to go the extra mile to make your mark in this brand new role. You will have a proven track record of accurate administration, managing successful projects and working with health professionals, and be good at organising events and problem-solving. Previous experience of working in a health charity would be beneficial.
Key responsibilities:
- Build and support a Community of Practice for professionals and researchers who work on PRD, including organising face-to-face and online events.
- Support the work to develop and promote resources that enable better diagnosis, treatment and care of people with PRD (key resource is the PRD Best Practice Pathway).
- Support trustees to connect with professional organisations.
- Gather and disseminate information about services for people with PRD.
- Gather and disseminate news about education, training and research on PRD.
The client requests no contact from agencies or media sales.
This is a new role, and an exciting time to join our well-regarded and high performing team.
You will have a strong background in advocacy and strategic communications at a senior level, with related skills and abilities, and have a good understanding of human rights in the UK, including our everyday rights.
Please read the application pack, and submit a CV together with an application form, detailing how you meet the person specification.
The client requests no contact from agencies or media sales.