Donor services officer jobs

Prisoners Abroad is a unique human rights and welfare charity providing advice and support to people affected by overseas imprisonment. We help British people during their incarceration, when they return to the UK and need resettlement services, and we also support their family throughout the trauma. It doesn’t matter to us the reasons people find themselves in need of our services – and we never judge. Our range of services make sure they survive, mentally and physically, so that they can face the future with hope.

We are looking for a Philanthropy Officer to support and grow our well-established major donor programme at an exciting point in our organisational development, following the launch of our new five-year strategy.

About the role

As our Philanthropy Officer, you will support the delivery of our major donor programme, helping to steward a committed community of donors and ensuring that relationships, communications and records are managed accurately and professionally.

You will provide high-quality supporter care, carry out research to identify new prospects, and help coordinate cultivation, solicitation and stewardship activity so that donors feel valued and informed about the impact of their support.

Working closely with the Head of Giving & Communications and wider Fundraising team, you will support the planning and delivery of major donor activity, including coordinating communications and events, maintaining donor data and contributing to reporting.

Who we are looking for

We are looking for someone with around two years experience in fundraising, ideally with exposure to individual giving or major donor fundraising, and so this role would suit someone early in their fundraising career who is looking to specialise in major donor fundraising, and keen to learn how to build and steward high-value relationships that generates income and long-term support.

You will be highly organised, with excellent attention to detail and the ability to manage multiple tasks and deadlines. You will be a strong communicator, confident building relationships with supporters and colleagues, and motivated to deliver a high standard of supporter care.

To apply

To apply for this position, please read the job pack which provides lots of information about the charity, the role and how to apply.

The deadline for applications is 10am Thursday 18th June, however we will be reviewing applications as we receive them, so please apply when you are ready and you may be contacted about your application before the closing date. To ensure inclusivity, all applications received up to the closing date will be considered equally.

Thrive’s vision is that gardening is actively encouraged as part of personal health and wellbeing management and Social & Therapeutic Horticulture (STH) services are available wherever people live.

Working across multiple income streams, the postholder will support the development and delivery of high-impact fundraising campaigns, compelling cases for support, and meaningful donor communications. With a strong focus on Regular Giving growth and supporter stewardship, the role plays an important part in strengthening long-term financial sustainability.

This is a proactive role requiring strong content development skills, attention to insight and performance, and the ability to contribute to continuous improvement in fundraising systems and processes.

For more information, please download the Information Pack. For an informal conversation about the role, please email recruitment in the first instance.

For further information and full JD please refer to the attachment below. 

#Fundraising #Fundraising Planning # Fundraising officer #Funding  #Fundraising oppurtunities 

This is an opportunity to play a leading role in shaping the future of Resources for Autism.

Since 1997, we have supported autistic people and their families through services that are safe, empowering and neuro-affirming. As demand for our work continues to grow, we are looking for an ambitious and strategic Head of Income Generation & Business Development to help us build a stronger, more diverse and sustainable future.

Reporting to the CEO and joining our Senior Leadership Team, you will lead the development of a progressive income generation strategy that expands new partnerships, income streams and opportunities for growth — ensuring we can continue delivering life-changing support to autistic people across London and the West Midlands. 

We are looking for someone who combines commercial awareness with creativity, relationship-building and a genuine commitment to social impact.

LOCATION: London (or Birmingham with regular travel to London)

SALARY: £50,000 - £56,000 depending on experience

HOURS: Full time

The Role

You will design and deliver a new income generation strategy that unlocks growth across:

· Corporate partnerships

· Major donors and philanthropy

· Community, individual and digital giving

· Earned and paid‑for services

· Grants, trusts and public sector funding (as part of a balanced mix)

· Recurring /regular donations from committed individuals

You will take an “intrapreneurial” approach — spotting opportunity, building new propositions, testing ideas and learning quickly — while embedding a culture where income generation is seen as a shared organisational priority, not the responsibility of one team.

Essential Experience & Track Record

• A demonstrable track record of generating income and/or building sustainable revenue streams, across more than one income source.
• Evidence of developing and delivering an income or growth strategy, particularly in contexts requiring diversification or change.
• Experience of driving new opportunities — such as partnerships, products, services or supporter propositions — rather than only maintaining existing income.
• Proven success in building and stewarding senior relationships, including corporates, funders, donors, commissioners or strategic partners.
• Experience working at a senior level within an organisation, with exposure to executive decision‑making and governance (e.g. Board or Trustee engagement).

Essential Skills

· Demonstrable evidence of success and business growth

· Experience and success in one or more of the following:

• Corporate partnerships or sponsorship

• Major donor / philanthropy programmes

• Earned or paid for services/ sales

• Community or digital fundraising

· Experience developing and delivering successful strategies.

· Evidence of successful relationship-building skills with funders, donors, corporate partners or others.

· Experience managing or mentoring staff or volunteers.

· Strategic thinker with the ability to work collaboratively across teams and with senior stakeholders.

· Good market research and data analysis skills that have influenced decisions

· Experience contributing to or leading at organisational growth.

· Highly organised, with the ability to manage multiple priorities and deadlines.

· Excellent communication skills (written and verbal) adaptable to different populations including: colleagues, external professionals, service users, families, volunteers, donors

Desirable Skills

· Understanding of and commitment to adhering to fundraising policies, ethical standards, and relevant regulatory frameworks (e.g. Fundraising Regulator Code of Practice, GDPR).

· Experience in minor/major donor fundraising and/or corporate partnerships.

· Familiarity with the autism or disability sector.

Staff Benefits 

90% of our staff say that Resources for Autism is “a great place to work”. 

Not only will the work you do ensure we are making vital differences and inspiring others, but our other benefits also include: 

· 25 days of leave (pro rata for part time roles) each year plus 8 bank holidays and an additional 3 Celebration days that could be used between Christmas and new year, but may be used for other religious days or significant days such as your birthday 

· access to ongoing training and progress in the areas that interest you 

· access to our wellbeing initiatives and an Employee Assistance Programme 

Application Process

Read more about us and the role on our website

To apply, you will need to complete our application form in full, including your full employment and education history. Any gaps in employment should be clearly explained within your application.

Please note that CVs may be included as supporting documents but will not be accepted in place of a completed application form.

As part of your application, we ask that you provide a personal statement outlining how your experience, skills and approach meet the requirements of the role and person specification.

Project & Finance Officer

Location: London (Hybrid working – minimum 3 days per week in the office)
Salary: £30,000-£34,000 per annum, depending on experience
Contract: Permanent, Full-Time
Reports to: Director of Finance & Administration

About the Changing Markets Foundation

The Changing Markets Foundation was formed to accelerate and scale up solutions to sustainability challenges by leveraging the power of markets. We work to expose unsustainable corporate practices and drive systemic change across sectors, helping to shift markets towards more sustainable models. Through research, advocacy, communications and coalition-building, we work with partners around the world to influence businesses, policymakers and consumers.

We are a small, dynamic and mission-driven team, committed to creating meaningful impact. This is an exciting opportunity to join a collaborative organisation working at the forefront of sustainability campaigning and market transformation.

About the Role

We are seeking an organised, proactive and detail-oriented Project & Finance Officer to support the smooth day-to-day running of the organisation across finance, project coordination, fundraising administration and office operations.

This is a varied and hands-on role suited to someone who enjoys working across multiple priorities in a small, fast-paced NGO environment. The successful candidate will play an important role in supporting financial processes, grants administration, campaign delivery and organisational coordination, ensuring strong internal systems and effective operational support across the team.

The role requires excellent organisational skills, strong attention to detail and the ability to manage multiple workstreams independently.

Key Responsibilities

Finance & Administration

• Process staff expenses, credit card reconciliations and invoices in a timely and accurate manner.
• Support payment processing, including setting up bank payments as part of internal dual-control financial procedures.
• Assist with maintaining accurate financial records and supporting internal financial controls.
• Support during the audit by collating documentation, schedules and supporting information.
• Draft service agreements and support contract administration, including maintaining organised records and tracking approvals.
• Support organisational governance, including preparation for Board meetings, drafting agendas, compiling papers and taking minutes.
• Assist with general financial and administrative processes to support the smooth running of the organisation.

Fundraising & Grants Administration

• Set up, maintain and monitor a fundraising and grants calendar, including proposal deadlines, grant start and end dates, as well as financial and narrative reporting deadlines.
• Support donor communications, including individual giving administration and correspondence.
• Track grant and subgrant agreements, monitor signature status, and ensure fully executed agreements are appropriately stored and accessible.
• Support correspondence and administration relating to US foundations and other funders.
• Maintain accurate grant records and filing systems to ensure compliance and effective reporting.

Project & Campaign Support

• Support the delivery of the organisation’s campaigns and advocacy projects, primarily on methane, including coordination across workstreams and follow-up on agreed actions.
• Assist with website updates, newsletters and other communications materials.
• Manage correspondence with companies, policymakers, partners and other external stakeholders.
• Support campaign launches, including coordination of logistics, report production and visual materials.
• Help organise events, workshops and webinars, including technical and logistical support.
• Support partnership working on joint campaigns and advocacy activities, including administration of subgrants and partner coordination.

Office Operations

• Support the smooth day-to-day running of the London office.
• Organise internal meetings, staff activities and office logistics.
• Liaise with building management and service providers as required.
• Coordinate office procurement, supplies and mailings.

Person Specification

Essential

• At least 2–4 years’ relevant professional experience, ideally within an NGO, charity, public interest or mission-driven organisation.
• Experience supporting financial administration, including invoices, expenses, payment processing or financial record-keeping.
• Experience of project coordination, grants administration or organisational operations.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Strong attention to detail and commitment to accuracy.
• Strong written and verbal communication skills.
• Excellent IT skills, including Microsoft Office, including Excel/Google Workspace, and confidence working with databases and online systems.
• Ability to work independently, take initiative and problem-solve in a fast-paced environment.
• Strong interpersonal skills and ability to work collaboratively within a small team.

Desirable

• Experience working in an NGO, campaigning or sustainability-focused organisation.
• Familiarity with grants cycle, donor reporting or fundraising administration.
• Experience supporting events, webinars or stakeholder engagement.
• Experience of board administration or governance support.
• Interest in sustainability, environmental issues or public-interest advocacy.

What We Offer

• The opportunity to contribute to high-impact sustainability and advocacy work.
• A collaborative and supportive working environment within a small, international team.
• Hybrid working arrangements (minimum three days per week in our London office).
• 25 days annual leave plus UK Bank Holidays
• Employer pension contributions of 4% of eligible salary
• Annual personal Health & Wellbeing budget (after probation)
• Private health and life insurance benefits reimbursement (after probation)
• Opportunities for professional development and learning.

Diversity & Inclusion

We are committed to building a diverse and inclusive workplace and strongly encourage applications from candidates of all backgrounds, communities and experiences.

Chief Executive Officer

British Liver Trust (transitioning to Liver UK)
Location: Hybrid (UK based, with monthly travel to Winchester)
Salary: circa £90,000, dependent on experience

Lead the next chapter for liver health in the UK

This is a unique opportunity to lead a respected and financially stable health charity at a pivotal moment of transformation.

Following a successful merger, the organisation is preparing to launch as Liver UK, bringing together services, information and advocacy across all ages. With a clear, trustee-approved strategy for 2026–2032 already in place, the next Chief Executive will focus on delivery, growth and national influence.

A strong platform and a planned transition

This role comes at a natural and positive point within a planned leadership transition.

Our current Chief Executive has provided long-standing, successful leadership and is excited to deliver the final phase of the rebrand before handing over. The incoming CEO will inherit a well-led organisation with strong governance, a clear strategic direction, and real momentum.

About the role

As Chief Executive, you will lead delivery of an established strategy, ensuring the organisation continues to grow its reach, impact and income.

You will work closely with an engaged and supportive Board of Trustees to maintain high standards of governance, regulatory compliance and risk management, while strengthening the charity’s voice in national policy and public affairs.

This is a role that balances external influence with internal leadership, ensuring both impact and organisational resilience.

Key responsibilities

• Deliver a trustee-approved long-term strategy, refining priorities as needed
• Ensure robust governance, legal and regulatory compliance
• Lead policy, public affairs and national influencing activity
• Maintain financial sustainability and drive income growth
• Lead and develop a high-performing Senior Management Team
• Oversee delivery of high-quality services and information

About you

You are a credible and values-driven leader with senior experience in the charity, health or related sectors.

You will bring:

• Proven senior leadership experience at Director or CEO level
• Strong understanding of governance, finance and regulatory compliance
• Experience influencing policy and working with senior stakeholders
• A track record of delivering organisational growth and impact
• Excellent communication and relationship-building skills
• You will be confident working with a Board of Trustees, able to build strong relationships, provide clear advice, and operate effectively in a governance-led environment.

You will be motivated by improving health outcomes and confident leading an organisation with both national influence and strong operational delivery.

Why join us?

• A clear, trustee-approved strategy ready for delivery
• Strong governance, financial stability and organisational foundations
• A positive and well-managed leadership transition
• The opportunity to shape a newly unified, UK-wide charity
• A chance to make a meaningful difference in an under-recognised area of health
• A strong, engaged and motivated Board

A competitive salary will be offered, reflecting the experience, skills and leadership qualities of the successful candidate.

JRS UK is recruiting a full-time Senior Fundraising and Communications Officer, responsible for helping to build our support base, especially among the Catholic community. 

This is a senior role, reporting to the Head of Communications, Fundraising and Advocacy and working closely with the Fundraising and Communications Manager. It will involve developing and delivering our strategy for recruiting supporters in parishes and other settings, as well as delivering a range of fundraising initiatives including our challenge events programme. We are seeking someone with a proven track-record in fundraising and community outreach, as well as a good understanding of the Catholic community in the UK.

You’ll be part of a mission that restores dignity, hope, and agency to people rebuilding their lives after displacement. Whether you're introducing our mission to parishes, representing us at national events, or recruiting participants for our challenge events, your work will have real impact. If you're passionate about justice, have a strong knowledge of fundraising and want a role that improves the lives of people seeking sanctuary, this is your chance to make a difference every single day. 

Job description 

1. Developing and leading JRS UK’s parish engagement plan: 

• Strategic development of JRS UK’s long-term approach towards engaging parishes in our mission 

• Arranging and delivering fundraising appeals, talks, and engagement with parish groups 

• Ensuring that parishes supporting our mission are kept up to date with our work and opportunities to get involved 

• Building sustainable relationships with at least 20 parishes annually by year two

2. Expanding JRS UK’s outreach in the Catholic and wider Christian community: 

• Identifying and delivering opportunities to share our mission with others and involve them in our work including:

                  i. representing JRS UK at national events 

                  ii. leading our engagement with other Jesuit organisations and Catholic organisations such as the National Justice and Peace Network

                  iii. Producing resources tailored to different audiences such as Catholic youth groups, Justice and Peace groups, and non-churchgoing Catholics 

3. Leading recruitment of regular donors: 

• Utilising the opportunities outlined here to engage new regular/committed supporters

• Recruiting at least 120 new regular supporters annually by year 2

• Working with the Fundraising and Communications Manager on our process for welcoming and stewarding regular supporters 

4. Leading our challenge events programme: 

• Recruiting and stewarding our teams for the TCS London Marathon, London Landmarks Half Marathon, and Vitaly 10k ensuring all participants are supported, equipped, and celebrated 

• Keeping past participants up to date with our work and the impact of their support 

• Promoting opportunities for supporters to undertake their own fundraising events

• Raising a net income of £20,000 annually through challenge events by year 2

Other responsibilities  

• Working with the Fundraising and Communications Manager on our schools and universities engagement plan

• Ensuring good quality supporter records are kept in compliance with data processing requirements 

• Periodic management of interns or volunteers 

• Other duties as required by the Head of Communications, Fundraising and Advocacy

Dog Aid Scotland

Dog Aid Scotland is celebrating its 70th anniversary of creating and protecting loving homes across Scotland. The charity helps keep dogs with their owners whenever possible and when that’s not possible, we find dogs new homes, giving them hope for a future.

This is an exciting opportunity to join a long-standing charity entering a period of growth and investment with a focus on helping many more dogs and their owners. The charity will look to increasing the scale of its work, significantly increasing awareness of the importance and impact of Dog Aid Scotland while ensuring financial sustainability through fundraising and income diversification.

Role Description

The Head of Income and Engagement is responsible for diversifying and growing Dog Aid Scotland’s fundraising income streams as well as overseeing the charities strategic communications and marketing activity. Reporting directly to the CEO, the postholder will develop and deliver a comprehensive Income and Engagement Strategy that ensures sustainable income growth, deepens supporter engagement and increases awareness of this long-standing charity. As well as working at a high level, this will be a hands on, operational role which is expected to work directly with donors and lead on fundraising activity.

Key Responsibilities

• Lead the development and implementation of Income and Engagement Strategies aimed to grow income sustainably and significantly increase awareness of the charity
• Grow income from individual giving, regular giving, fundraising events and legacy giving, whilst looking to develop further income streams such as major donors, trusts and foundations in future.
• Develop strong donor journey that's engaging, from recruitment and stewardship to longer term donor retention.
• Create and deliver engagement strategy focused on growing brand awareness, deepening engagement and understanding of the charity, its impact and services.

For more information on the role and how to apply please see the Job Pack below. 

JRS UK is recruiting full-time Fundraising and Communications Officer as part of our Communications, Fundraising, and Advocacy team. 

You’ll be part of a mission that restores dignity, hope, and agency to people rebuilding their lives after displacement. Whether you're crafting a fundraising appeal, sharing stories on social media, or meeting with refugee friends to help supporters understand their experiences, your work will have real impact. If you're passionate about justice, creative in your communication, and eager to build meaningful relationships, this is your chance to make a difference every single day.

Job description 

1. Supporter engagement: 

• Thanking and recording donations; maintaining up-to-date supporter records 

• Supporting outreach through JRS UK events such as our Advent Service and report launches 

• Representing JRS UK at external events such as Greenbelt festival or the National Justice and Peace Network conference 

• Undertaking talks and appeals in parishes or school

2. Digital and Offline communications: 

• Producing and distributing printed materials (e.g. quarterly newsletters; publicity materials; parish resources) 

• Maintaining and developing JRS UK’s digital presence (e.g. website; social media; e-updates) 

• Capturing and managing digital assets (such as audio, photographs, and videos)

• Developing content for JRS UK’s website, newsletters, and social media – scoping and drafting content that champion refugee voices, shares our work, or engages supporters in our advocacy 

• Analysing web traffic and social media engagement to inform future activity 

3. Appeals 

• Supporting the delivery of JRS UK’s three direct-mail appeals (Advent, Lent, World Day of Migrants and Refugees) and our annual legacy appeal by: 

  • Researching and drafting content 

  • Curating and segmenting data 

  • Sourcing and producing visuals 

4. Trust fundraising  

• Stewarding relationships with some small and medium sized trusts 

• Drafting and submiting grant applications and reports 

5. Other duties as required by the Communications and Fundraising Manager or Head of Communications, Fundraising and Advocacy  

If you an ambitious relationship-builder ready to drive growth, innovation and impact across high-value fundraising and partnerships this could be the role for you! 

Farleigh Hospice is a high performing organisation providing specialist palliative and end of life care for people with life limiting illness in the Mid Essex region. Our team at Farleigh has grown and evolved to meet the changing needs of the community we serve and our work is only possible thanks to the incredible support of our community. 

The Role 

This is a pivotal role within our Income Generation team, leading our high-value fundraising portfolio including major donors, corporate partnerships, trusts and foundations, and legacy and in-memory giving. 

Reporting to the Head of Fundraising, you will shape and deliver a strategy and team to build meaningful, long-term relationships and maximises sustainable income, ensuring Farleigh Hospice remains a charity of choice for supporters and partners. 

This is more than a fundraising role - it’s an opportunity to combine strategic thinking with purpose, helping to secure vital income that enables exceptional hospice care in our community. 

What You’ll Do 

• Develop and deliver a philanthropy and partnerships strategy aligned to organisational goals

• Build and manage a pipeline of high-value supporters, including major donors, corporates and trusts 

Work closely with our corporate fundraiser to secure and develop corporate partnerships, creating compelling engagement opportunities and sponsorship packages 

• Ensure excellent major donor stewardship, delivering personalised engagement and relationship plans

• Oversee trust and foundation applications, ensuring high-quality submissions and reporting 

• Support the growth of legacy, in-memory and tribute giving

• Lead, motivate and develop a high-performing team and volunteers

• Use data, insight and KPIs to monitor performance and drive continuous improvement

What We’re Looking For 

We’re looking for a dynamic and experienced fundraiser with: 

• Significant experience in philanthropy, corporate or high-value fundraising

• A proven track record of securing major gifts, partnerships or grants

• Experience managing high-value relationships and pipelines

• Strong leadership and team management experience

• Excellent communication, influencing and relationship-building skills

• Strategic thinking combined with strong commercial and analytical ability

Charity or hospice experience is desirable, but most important is your ability to build lasting relationships and turn opportunities into meaningful income and impact. 

In return, we offer a great working environment, a competitive pay and benefit package, flexible working and a strong team to support you.  

Please note that we reserve the right to close this vacancy early if we receive a high volume of applications) 

Farleigh Hospice is committed to creating an inclusive working environment where diversity is recognised and celebrated.  To achieve this we welcome applications from all sections of the community. Farleigh Hospice operates a six-month probation period. Positions may be subject to DBS Disclosure. Charity Registration No: 284670 

Data Services Manager

Permanent

Salary: £44,000 - £47,000 per annum, plus benefits

London N1

Full time – 37.5 hours a week 

We're a hybrid working employer, meaning you're required to come into the office at least 2 days per week currently Tuesday, and Wednesday or Thursday.

The role is being advertised as full-time, but we would consider someone working 4 days per week pro rata.

Closing date: 5pm, Friday 29th May 2026

First Interviews: Tuesday 9th June 2026

Second interviews: Tuesday 16th June 2026

An exciting opportunity for a Data Services Manager has arisen at World Cancer Research Fund (WCRF). 

WCRF is the UK’s leading cancer prevention charity focusing on the link between cancer and risk factors such as diet, body weight and physical activity. 

We are seeking a Data Services Manager to lead and be responsible for the management, use and maintenance of systems and in-house CRM databases to support the achievement of the charity’s fundraising strategic objectives. You will be analysing and reviewing data and reporting on results that can then be used to build engagement with our supporters.You will also be responsible for a team of two people. 

The successful candidate will have proven experience of working with industry standard fundraising software solutions in the charity sector, ideally have knowledge of Claris Filemaker products and will have experience of creating new, and maintaining and updating existing, complex database systems.Experience of creating scripts and troubleshooting existing scripts is key, along with considerable hands-on experience of working with complex data sources, transfers and imports. An understanding and working knowledge of Data Protection regulations is required. 

Application Details:

If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.

Please note: Your cover letter should highlight how your skills and experience will benefit WCRF and equip you for the role.

Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. 

Job Title: Supporter Services & Data Processing Officer

Reporting To: Internal Communications Manager

Salary Range: £32,000 - £37,667

Contract Type: 6 Month Fixed Term Contract

Location: Hybrid, London

Working days/hours per week 35 hours per week, 9am – 5pm, Monday – Friday.

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job  

Deliver excellent supporter services function to support growth in public fundraising.  Ensure excellence in supporter experience and care. Support the efficient and compliant delivery and financial reconciliation of our fundraising campaigns and activities. Work across the Fundraising, Finance, Info Centre, and Marketing teams.

Duties and Responsibilities

• Manage supporter complaints processes, acting as first point of resolution, ensuring complaints are actioned and responded to in line with FareShare complaints policy.
• Support the Supporter Services and Compliance Manager to develop and deliver management information related to supporter complaints.
• Work with the Finance team to deliver processes to support donor refunds and cancellations.
• Support the Supporter Services and Compliance Manager to manage relationships with external fulfilment houses, payment providers (Stripe, GoCardless), and fundraising platforms (Enthuse, Just Giving, CAF, CAF America) on behalf of FareShare to ensure compliance and optimal supporter experience.
• Further duties as and when required by the fundraising operations team and wider directorate.
• Manage and lead supporter complaints processes, acting as first point of resolution, ensuring complaints are actioned and responded to in line with FareShare complaints policy.
• Deliver an outstanding level of customer service, keeping within agreed SLAs and KPIs.
• Coordinate and implement training on the use of the 8x8 telephony system for Fundraising and Marketing teams.
• Record all interactions accurately and clearly in Salesforce within agreed SLAs.
• Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.  

Person Specification 

•  Experience of working in a fundraising supporter or customer services environment.
• Good communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Excellent phone manner, including ability to cope with challenging conversations.
• Understanding of financial reconciliation processes and the role of a CRM in effectively managing income processing
• Good problem-solving skills.
• Organised and methodical approach to work.
• Good knowledge of Microsoft Excel, Word, Outlook, and PowerPoint.
• Knowledge of the fundraising regulatory environment, including the Fundraising Regulator Code of Practice, HRMC Gift Aid regulations, GDPR and PECR.
• Knowledge of Salesforce and/or Microsoft Dynamics.
• Ability work under pressure and meet deadlines.
• Good numeracy skills with excellent analytical skills to interrogate data.

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.

Community Fundraising Officer (South)

 Full time - 35 hours per week

 Location – Hybrid Working with a minimum of one day a week working from Head Office

Join our friendly team

We have an exciting opportunity for a Community Fundraising Officer to join our team, covering the South region. Based within easy reach of our London Head Office, you’ll play a vital role in generating income and building lasting relationships to support families in need.

Our charity

The Sick Children’s Trust is the charity that provides a welcoming ‘Home from Home’ where families with a sick child in hospital can stay. But we’re more than bricks and mortar, our friendly, caring staff are there to support families when they really need it.

Hospital can be a lonely and scary place for anyone, but especially a child. Providing around 3,500 families a year with somewhere to stay together just minutes from the hospital means that they can be by their sick child’s side and have one less thing to worry about.

The Role

This is a varied and rewarding community fundraising role, focused on building strong relationships and delivering income growth across the South.

You will engage and support individuals, schools, community groups and local businesses to fundraise, delivering excellent stewardship and supporter care.

You’ll recruit participants for both ‘run your own’ and third-party events, while developing long-term relationships including with families connected to the charity.

Working collaboratively with House Teams and colleagues, you’ll help increase awareness, manage supporter activity, track income, and maximise opportunities through partnerships and communications.

You’ll also represent the charity at events and within the community.

This role requires a proactive and organised approach, with the ability to manage multiple projects and meet income targets.

 About you

 We’re looking for someone who is passionate about community fundraising and motivated by building meaningful relationships.

You will have strong interpersonal and communication skills. You will equally be as comfortable supporting families who stay with us who want to fundraise, as you are presenting to a room full of students, or potential volunteers.

You have good organisational skills and are comfortable working to objectives and targets. You are able to work with a level of autonomy and innovation to develop your fundraising portfolio and to increase our profile particularly in the areas close to our houses.

Ultimately this is a great role for anyone who loves community fundraising and understands that no two days are the same.

An enhanced DBS check for this role is required.

This is a great opportunity and we are reviewing applications as we receive them, so early application is advised. We may close this post earlier than advertised. 

The recruitment pack will provide you with more information about the role. If this role sounds like something you will excel in, we’d love to hear from you.

To apply please submit your CV with a covering letter demonstrating how you meet the criteria set out in the job description and person specification 

Closing date: 5th June 2026

The Marketing Officer/Senior Marketing Officer (Retention) at CBM UK is an important role in making our life-changing work possible. Advertised at Officer or Senior Officer level (subject to experience), the role delivers direct and digital fundraising appeals to existing individual supporters, high value donors, and churches to drive donations and grow awareness, through creative and impactful fundraising communications.

Key responsibilities:

The position holder is responsible for developing fundraising campaigns for individual supporter audiences; supporting the development of the annual public fundraising plan; building supporter journeys and testing new channels and messages.

Working closely with the Head of Marketing and across the Fundraising & Communications team, the Marketing Officer/Senior Marketing Officer (Retention) is responsible for planning and delivering a significant marketing programme, carrying out fundraising campaigns to existing supporters across multiple channels, including direct mail, email, and telephone.

Cultivation appeals (60%)

a. Deliver regular and inspiring off-line direct marketing campaigns to existing supporters on time and within budget. The role holder will plan, co-ordinate and prepare fundraising appeals. This involves creating briefs, working alongside freelance copywriters and designers, and managing print and fulfilment suppliers.

1. Lead on the delivery of online appeals and updates, including the planning and coordination of mass supporter emails.
2. Optimise the performance (traffic and income) of website fundraising pages, including appeal landing pages and donation platforms. Ensuring pages on the CBM website are engaging to existing and new audiences and utilising Search Engine Optimisation tools.
3. Lead on the planning and implementation of feeding back to existing supporters on our work as part of their donor journey, through leading on CBM UK’s supporter newsletters, e-news and prayer diaries.
4. Prepare internal marketing materials for CBM UK colleagues and provide briefings for supporter facing teams ahead of each campaign.
5. Develop excellent working relationships with existing and new agencies and suppliers, including marketing agencies, writers, designers, print suppliers and mailing houses. Source new agencies and suppliers as appropriate.

High donor fundraising (20%)

1. Lead on CBM’s high donor fundraising programme, through planning and managing regular communications and fundraising asks to this segment of supporters, working towards achieving annual income growth targets.
2. Work alongside the Supporter Relations team to develop and carry out a donor journey for high donors, including personalised communications through phone, email and post.

New product testing (10%)

1. Proactively test and develop new fundraising ideas, channels and messages to engage with and raise funds from new and existing audiences.
2. Maintain awareness and anticipation of charity sector trends relating to direct marketing and keep abreast of competitor activities to enable CBM to respond and adapt quickly where appropriate.

Planning and reporting (10%)

1. Analysis and reporting of appeals and projects, providing learnings that will enable informed decision making around future activities.
2. Develop a good knowledge of the CRM system (Salesforce) and ensure appropriate recording and reporting of direct marketing activity.

Other

1. Ensure the consistent implementation of CBMs brand, key messages and style guide in fundraising activities.
2. Awareness of, and compliance across direct marketing, of Fundraising Regulator and Data Protection legal requirements (GDPR and PECR).
3. Work with other teams, including the CBM Global Federation, to maximise collaboration opportunities and integrated working.
4.  Help develop a culture of enthusiasm, continual improvement and success which reflects the ambitions of CBM UK.
5. Occasional out of normal office working hours. Occasional travel in the UK and possibility of travel internationally.

Please download the recruitment pack for full details.

We are looking for an organised and proactive individual to identify new prospects (trusts, foundations, corporates and major donors) to support to the philanthropy team in their fundraising efforts.

The role will help develop and expand our prospect pipeline by identifying new opportunities and supporting the philanthropy fundraising team.

This is an exciting time to join The Christie charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time