Donor Services Officer Jobs

We are a multi-award-winning, creative, and innovative organisation, and the Database Officer is a role at Al-Khair Foundation, sitting within the Database team and delivering on a range of database tasks and processes utilising our Salesforce database. We’re looking for someone who has a good working knowledge of database systems and who understands their importance to organisations like Al-Khair Foundation. We seek someone who is naturally process-driven and has a great eye for detail. You will be responsible for specific monthly processes, such as organisation income reconciliation and ongoing data uploads and cleansing for the Fundraising teams. You will also become a champion for Salesforce and understand the importance of CRM to help Al-Khair Foundation achieve our goals and provide a better service to our donors, supporters, and participants.

Your Role

Al-Khair Foundation uses Salesforce to manage relationships with our donors, supporters, and stakeholders, including recording all donations made to the organisation. Al-Khair Foundation’s Database Officer will be responsible for the monthly delivery of the income and data reconciliation processes for the Fundraising teams, which includes liaising with a wide range of external agencies and the website to successfully download and query files, update and create new supporter records on the database, process cheques and payment requests, and work closely with the Finance team to ensure all anticipated and banked income tallies correctly.

You will also work closely with colleagues in the Database team to support and maintain regular database processes, data cleansing, and other database-related functions that happen on a monthly or quarterly basis. This may include responding to and being responsible for Support Ticket queries in relation to income, data, and/or the database generally and working with external database agencies such as our web platform partners and Salesforce.

Aside from these core duties, from time to time, you may also carry out general administrative tasks on behalf of the Supporter Engagement team. This may include supporting the Supporter Care Assistant during busy periods with customer care via email and telephone and recording updates, processing invoices, and maintaining and updating team rotas and trackers.

Your Responsibilities

• Delivering the monthly data reconciliation and income reconciliation processes, which include downloading and uploading data files.
• Supporting the Fundraising teams with their monthly income recording and reconciliation.
• Liaising with external agencies and the Finance team.
• Checking for and correcting inaccuracies and updating supporter records.
• Running reports for the Fundraising and Finance teams.
• Maintaining and carrying out regular database processes, including data cleansing.
• Supporting the Database Coordinator and the Senior Data Manager to encourage best-practice use of the database across the organisation, including assisting with onboarding and new user training and being on hand for day-to-day technical support when the Database Coordinator is unavailable.
• Working with external partners (i.e., telemarketing agencies) to ensure the successful and smooth transition of data onto the database.
• Spotting and reporting database glitches and problems.
• Supporting with the ticketing system as a second point of contact in the Database team.
• Contributing to creating a culture committed to the safeguarding of children and adults and compliant with Al-Khair Foundation’s Child Safeguarding and Adults at Risk Policies.

Who You Are

To be successful, you will be:

• Someone who has experience using a Salesforce database to carry out day-to-day tasks and who understands their importance for organisations such as Al-Khair Foundation. Charity/NGO experience would be an advantage.
• Someone with excellent attention to detail and good numeracy skills.
• A great communicator who can manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.
• Able to organise your time and own workload effectively and able to work to deadlines in a busy environment.
• Able to learn new processes and systems swiftly and diligently.
• Able to work under your initiative, take instructions from others, and work well as part of a team.
• Experienced in carrying out administrative tasks and processes in an office setting, with good knowledge of Microsoft Office, especially Excel.
• Keen to learn more about the inner workings of database management.

For further information and to apply, please visit our website via the Apply button.

We are seeking a skilled and dedicated individuals to join our fundraising team as a Trusts and Foundations Fundraising Officer. In this role, you will play a vital role in researching and applying to grant applications in order to help the team raise as much funding as possible to support people experiencing homelessness across London.

About the role:

As the Trusts and Foundations Fundraising Officer, you will be responsible for maximising income from Trusts and Foundations in order to support SHP’s charitable activities. Working closely with the Head of Fundraising and alongside the fundraising team, you will contribute towards the delivery of achieving SHP's overarching vision of a society where everyone has a place to call home and the chance to live a fulfilling life.

In your role, you will be responsible for building and delivering a successful Trusts and Foundations portfolio by focusing on:

• Maximising income from grant-giving organisations to ensure sustainable growth of restricted and unrestricted fundraising.
• Working strategically to build high-impact, high-value relationships with grant funders as well as managing relationships with existing donors.
• Collaborating with teams across the organisation to create compelling fundraising proposals and produce high-quality reports and budgets.
• Proactively maintaining excellent knowledge of Trusts and Statutory fundraising practices in the sector.

Please note the role will follow a hybrid working model, with some days working in our head office in Kings Cross, with ample opportunity to work from home. 

About you: 

• Highly numerate and attentive to detail, with strong analytical skills and the ability to think strategically. 
• Entrepreneurial, results-driven and able to work on own initiative and also as part of a team, meeting deadlines under pressure.
• Experience of writing bids or applications including any key successes.
• Experience working with other internal departments to maximise collaboration and impact between the teams.
• Experience building and managing relationships with external funders, including in depth research of funders. 

About us:

Over the past few years we have seen an incredible growth across all areas of fundraising and we are offering you the chance to learn and grow your experience as part of a fast-paced, dynamic, and respected team within SHP. There are plenty of opportunities lead, co-create and collaborate with other departments and some of London's most exciting businesses to develop new paths for helping fund and solve the problem of homelessness in our City. We are a team that has hybrid and flexible working with two days a week in the office. 

Important info:

Closing Date: Sunday 5th May at midnight

Interview Date: Week commencing 13th May Please note we will be interviewing candidates as applications are submitted, we reserve the right to close the vacancy early if the positions are filled, please submit your application as soon as possible. 

This post will require an Enhanced DBS check to be processed for the successful applicant.

Main purpose of the role

Reporting to the Fundraising Manager, this post will lead on the development and delivery of Thrive’s community and public fundraising whilst working collaboratively with the rest of fundraising team to maximise and develop opportunities over various income streams.

 The post holder will work with our local centres to develop fundraising opportunities and offerings that are appealing to the local community.

The role will also focus on campaigns and projects which either bring in significant unrestricted income (e.g. The Big Give), or that help to step change Thrive’s ability to fundraise (e.g. Thrive’s supporter journey).

As part of the fundraising team the post holder will support and work collaboratively on key projects and activities related to tribute, corporate, individual and regular giving.

UNIVERSITY OF OXFORD - Senior Fundraising Executive 
known at Oxford as 'Senior Development Executive - Medical Sciences (Neuroscience)'.

We are looking for an experienced fundraiser, to lead on Neuroscience related fundraising for the Departments of Psychiatry and Clinical Neurosciences as part of the friendly team working across the Medical Sciences Division at the University of Oxford.

The Medical Sciences Division at Oxford has been ranked number one in the world for the last twelve years in the Times Higher Education World University Rankings for clinical, pre-clinical and health sciences. Recent accomplishments of the Medical Sciences Division include its research into the COVID-19 pandemic, most notably through the delivery of the Oxford–AstraZeneca vaccine, which is estimated to have saved over 6 million lives.

About the role:

This fundraiser will work closely with the Heads of Departments and academics in the Departments of Psychiatry and Clinical Neurosciences. The post will focus primarily on funding for research, academic posts, scholarships and infrastructure related to Neuroscience which includes Mental Health and neurological disease (e.g. Motor Neurone Disease, Dementia, Parkinson’s, Stroke and Epilepsy). The fundraiser will work on special projects including the possible major capital redevelopment of the Warneford site. While an interest in medical research and neuroscience is essential, you do not need to be a sciences graduate, just an enthusiast for knowledge.

About you:

You are an experienced development professional with a strong track record of securing major gifts, a confident approach and the ability to think creatively. You will lead on major gift fundraising (£100k-£1m+) working with a range of donors (corporates, trusts and individuals). 

What We Offer:

As an employer, we value the wellbeing and development of all our employees. We offer a comprehensive range of benefits, including:

• 38 days annual leave (including public holidays)
• Hybrid working arrangements for a healthy work-life balance
• Extensive personal and professional development opportunities
• Membership to CASE to support your professional development as an educational advancement professional
• Supportive childcare services and other family-friendly leave schemes for working parents, guardians and those with caring responsibilities
• Generous family leave for maternity, adoption, paternity, and shared parental leave
• Excellent contributory pension scheme for your financial future
• Salary sacrifice scheme for additional savings
• Subsidised sports centre membership to promote well-being
• Cycle loan scheme to encourage sustainable commuting
• Discounted bus and transit travel

In addition, you will have access to a vibrant community with social groups and sports clubs fostering an inclusive atmosphere.

Application process:

• Click the link to ‘Apply’ and follow the on-screen instructions. You will be taken to our online Applicant portal.
• Applications should consist of a full CV and a letter of application in your own words (maximum of 2 pages; no AI-written applications, please), in PDF format, outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification.

Only applications received before 12.00 noon on 30 April 2024 can be considered.

Interviews are currently scheduled to take place on Friday 10 May 2024, in person in Oxford.

Development and Alumni Engagement is committed to having a team that is made up of diverse skills and experiences. We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply.

CASS+ is now seeking to appoint a new CEO who will lead on the development and delivery of the CASS+ strategy.

Our vision is for advice and support to be available in every court across the UK. As a result, the successful candidate will take us into a new period of growth.

People often arrive at court alone, feeling powerless, trapped and terrified. We are free and independent of the system. We sit down and listen. We build trust and use our knowledge and connections to find solutions to complicated situations. We guide people towards positive change and stay by their side for as long as they want us by their side.

Reducing the risk of re-offending

This is how we can reduce the risk of re-offending and improve the lives of people experiencing the Justice System.

You will be leading a dedicated, passionate and knowledgeable team of staff, placements, interns and volunteers focussed on tailored solutions for people facing many disadvantages.

Tim Auburn, Chair of the Trustees, commented:

I am pleased to announce the start of our search for the next CEO at CASS+. This is an extremely rewarding role, leading a team of people who are passionate about giving anyone going through the Justice System another chance.

I am proud to be Chair of this charity which has so much to offer the justice sector.

If you share our values and have the passion, talent and experience, we would love to hear from you.

Do you embody these values?

Humanity first

People are not numbers. We combine empathy, compassion and knowledge to guide each person towards a positive future.

Supportive

We actively listen so that each person gets tailored support at court and into life beyond.

Creative problem-solving

We use our extensive networks and experience of the Justice System to work with others to find solutions.

Helpful

We’re ready and willing to help anyone. We can stay by their side for as long as they want us.

Determined

We never give up. We advocate for people and encourage them to find their own voice.

Growing charity

CASS+ has over 18 years’ experience focussing on social inequalities. We have 11 staff at five sites in five courts, around 21 volunteers, and, each year, we serve over 800 people through the Justice System and into life beyond.

If you share our vision and values and believe in giving people a future, we would love to hear from you.

Application Instructions

To be considered for this position, it is essential that all applicants submit both a CV and a comprehensive two-page letter of application. This letter is a vital component of your application and should reflect your passion, qualifications, and suitability for the role, for more information please refer to the supporting documents.

Blatchington Court Trust, based in Hove, is looking for a strategic, inspirational and experienced leader to join as our new Chief Executive Officer. As our new CEO, you will lead this well-regarded, financially secure local charity to further develop our work for children and young people with sight loss across Sussex.

With a highly committed team, Blatchington Court Trust (BCT) stands as a beacon of support and empowerment for young people under 30 with sight loss and their families across Sussex. We are a vital resource for our community, offering a diverse range of services aimed at informing, empowering, and enriching the lives of those we serve. These include educational advocacy, benefits advice, technology grants, wellbeing support, and running a wide range of events and activities.

Under the leadership of our new CEO, we are looking to develop our strategy, policies and processes, better measure our impact, and explore fundraising opportunities beyond our investment income so we can expand and develop our services.

Key details:

Role: Chief Executive Officer (CEO) of Blatchington Court Trust

Salary: circa £65,000

Location: Hove, Sussex

Contract: permanent, full time

As well as a clear commitment to our mission and values, you will demonstrate:

• Proven experience in senior leadership roles within the charitable sector, demonstrating the ability to lead change, inspire, motivate, and lead teams.
• Track record of developing and implementing organisational strategy.
• Business development acumen, with a track record of growing income and identifying and bringing in new funding.
• Experience in recruiting, developing, and managing high-performing teams, with a commitment to staff development and empowerment.
• Sound understanding of financial management principles, including budgeting, forecasting, and financial reporting.
• Excellent interpersonal, communication, networking and negotiating skills, with the ability to build and maintain positive relationships with diverse stakeholders, including beneficiaries, donors, funders, and partner organisations.
• Strong understanding of impact assessment, with the ability to develop and implement effective impact assessment processes.
• Proven ability to create a positive and inclusive work environment where all staff feel valued, supported, and motivated.
• Lived experience of sight loss or a strong understanding of the challenges faced by individuals with sight loss would be advantageous but not essential.

If you would like to receive an Information Pack for this CEO role with full details, including how to apply, please send an expression of interest and (optional but appreciated) a CV or professional profile in confidence to our consultant, Jenny Hills at Harris Hill, by clicking Apply. For an informal and confidential conversation about this position, please contact Jenny via the same method with suitable times to talk.

Closing date for applications: 9am Monday, 29th April 2024.

Harris Hill Charities Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

JOIN OUR TEAM!

As a Projects Officer for Live Unlimited you'll be helping to make a difference to the lives of care experienced young people living in Barnet, north London.

Here at Live Unlimited our vision is that all care-experienced children and young people are able to achieve their potential and lead happy, fulfilled lives.

Most care experienced young people will have experienced trauma and adverse childhood experiences before they went into care system. 

Early intervention is key and we know at Live Unlimited the life-changing impact our schemes can make. As someone who shares our passion for social mobility, you'll be driven by a desire to help us to deliver first class opportunities to these incredible young people, providing support and inspiration along the way. 

Reporting to: Operations Director & Fundraising Manager

Location: Flexible and remote working is offered to all of our staff. We have an office based in Colindale, London, which we tend to work around two days per week, with two days remote working.

About the Role: This is an interesting and varied role. As the post holder you'll be not only be setting up, administering and delivering schemes and activities to benefit Barnet’s looked after young people, you'll also be creating marketing materials and supporting fundraising events.  Promoting the work of our charity is key too through updating our website, writing our quarterly newsletter and social media channels, as well as supporting the running and administration of the charity. 

About You:

You'll have experience of managing and delivering projects, schemes or activities and supporting administrative tasks including keeping accurate records, financial tracking and expenditure.
 
You'll also have experience of creating engaging content for newsletters, websites and/or social media channels especially Twitter, Facebook, LinkedIn and Instagram and building effective relationships with internal and external stakeholders to deliver common goals.
 
Having a passion for Live Unlimited’s vision and objectives is very useful in this role. We particularly welcome applicants with experience or being a looked after child, care leaver or personal experience of the care system.

If you are organised and efficient, passionate about social mobility, and have a creative flair, this is the perfect job for you!

Working hours: 28 hours (4 days per week) Could be split across five days. Core hours: 10am-4pm

Salary: £135.35pd for 4 days per week (£35,191 FTE) The role is for 12 months with a view to possible extension dependent on funding. Would consider suitable candidates interested in working 21 hours (3 days per week).

Closing date: 10th May 2024.

Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.

Key responsibilities:

(1) The set up, administration and running of schemes and activities

(2) To deliver marketing and fundraising activities as needed for specific schemes and activities 

(3) To support wider awareness building and promote the work of the charity to enable it to meet its charitable aims and objectives 

(4) To provide support in the running and administration of the charity 

Experience and Knowledge

• Experience of project management and delivering schemes or activities and supporting administrative tasks including keeping accurate records, budgeting, booking rooms, responding to emails etc. (essential)

• Experience of coordinating and updating online and social media channels especially Twitter, Facebook and Instagram (essential) 

* Experience of marketing and communications (essential)

• Experience of building effective relationships with internal and external stakeholders to deliver common goals (essential)

• Experience of working within not for profit or charitable sector (desirable) 

• Fundraising experience (desirable) 

• Knowledge of the challenges facing looked after young people (desirable) 

• Knowledge and/or experience of safeguarding issues working with children and young people (desirable)

Skills

• Excellent written and verbal communication skills (essential)

• Excellent time management and organisational skills (essential)

• Ability to work under own initiative, taking responsibility and ownership for researching and solving problems (essential)

• Computer literate and ability to work with Word and Excel (essential) and website management systems (desirable)

• Awareness of data protection legislation (desirable)

Other:

• Relevant work experience

• An enhanced DBS check is a requirement of this role

Your role

Church Mission Society is passionate about God’s mission and fired up to see more and more people become followers of Jesus. As one of two Church and Supporter Care Officers you will bring delight to our donors by successfully dealing with their enquiries as their first port of call. You will also proactively contact supporters and churches to encourage them to give and engage with CMS. Through this, your role will make a significant contribution to supporting for the work of Church Mission Society.

The organisation you’ll be joining

Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.

The organisation you’ll be joining

Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.

What you’ll need to succeed

The successful candidate will have proven experience working in a customer/supporter facing environment. Administrative skills are essential and experience in telephoning to get results in a customer care environment is highly desirable.

It is also a requirement for this post holder to be in sympathy of CMS’s values and aims.

Further details can be found in the job description and person specification.

Our commitment to you

Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.

We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme , of which CMS is a member as part of our commitment to safeguarding. 

CEO

This is an exciting opportunity for a values-led and dynamic leader to become CEO of Rochdale and District Mind and guide the organisation towards fulfilling its mission and making a positive impact on the mental health and well-being of our community.

Salary: £57,000 to £62,000 per annum - dependent on experience

Hours: 37.5 hours per week

Location: Manchester (opportunities for hybrid working after an initial embedding period)

Closing date: 03-05-2024

About us

Rochdale and District Mind is a mental health charity that supports people in the community who are facing mental health challenges. As part of the Mind Federation and the Mind in Greater Manchester partnership, our goal is to ensure that individuals do not face mental health issues alone and can live free from stigma and discrimination.

Role Responsibilities:

Join Rochdale and District Mind as our new CEO, where you will spearhead the efficient, effective, and safe management of our organisation, aligning with our strategic aims and objectives. Your leadership will shape both our strategic vision and operational plans, ensuring robust governance while championing diversity and inclusivity. With a sincere dedication to mental health advocacy, you will elevate our impact on service users through meaningful co-production of services.

This role offers an excellent opportunity for an empathetic leader to cultivate a culture of continuous learning, inclusion, and support, while fostering a spirit of celebration for achievements across teams. Collaborating closely with our experienced Senior Leadership team, you will oversee resource management, finances, and operations, upholding the highest standards throughout. Supported by our dedicated Board of Trustees, you will steer the strategic direction and ensure the financial sustainability of our organisation.

Requirements:

You will need to have:

· Experience working as a CEO or senior leader with substantial strategic, budgetary and leadership responsibilities, for a similar-sized or larger organisation

· Genuine passion for our mission and Diversity, Equality and Inclusion

· Proven track record of successful business development/fundraising

· Demonstrable experience in governance and compliance

· Experience of building a culture that promotes continuous learning, inclusion, collaboration, and accountability

· Demonstrable experience as a values-led, resilient and people-centred leader

· Strong financial acumen

· Excellent communication and influencing skills

· Understanding of challenges affecting the voluntary sector

Eastside People is supporting Rochdale and District Mind in the recruitment for this role. Please apply by submitting your CV and a cover letter.

Please respond to the following areas in your cover letter:

· Your familiarity with mental health challenges and how this resonates with you

· Your experience/knowledge in relation to the Person Specification.

Please note that we will focus on your demonstrable experience and potential in the areas listed under the Person Specification and do not expect candidates to have experience in all responsibilities outlined in the Job Description.

We would discourage you from deselecting yourself if you are in doubt about meeting all the criteria. 

The closing date for applications is noon on Friday the 3rd of May 2024 and our candidate assessment schedule is as follows:

· EP interviews carried out through the recruitment process with final interviews taking place by the 7th of May 2024 - online

· Informal interviews with Rochdale and District Mind interim CEO carried out throughout the process with final interviews taking place by the 9th of May 2024

· Formal competency-based interviews with Rochdale and District Mind Board, CEO and SLT on the 17th of May 2024 – online

· Assessment day involving staff, service users and other stakeholders on the 24th of May – in-person at Rochdale and District Mind offices

Due to the assessment structure, we would like to encourage candidates to apply early for the role where possible.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please contact us if you require any assistance or adjustments so that we can help with making the application process work for you.

Eastside People is supporting Rochdale and District Mind in the recruitment for this role. Please apply by submitting your CV and a cover letter and ensure that you have read the candidate information pack before you apply.

You may also have experience in other areas such as CEO, Chief Executive Officer, Chief Exec.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Would you like to help send donated medicines around the world to those who do not have access to live-saving medicines? IHP is recruiting a Logistics Officer to become part of our growing logistics team who coordinate the safe and responsible donation of medical products to where the needs are greatest, so that people don’t suffer needlessly from treatable illnesses.

As a Logistics Officer you will play an integral role in IHP’s work arranging the shipping of donated medicines and medical supplies, for example our essential health packs and antibiotics, ensuring their secure transportation to diaster hit and vulnerable communities such as Sudan and Gaza.

Your responsibilites will include:

• ​Securing cost effective shipping quotes from some of the largest freightforwarders in the UK
• Preparing shipping documentation
• Ensuring shipping files are accurate and kept up to date
• Communicating regularly with our donor companies and receiving NGO partners
• Updating offers on our management system

Who you are:

- You'll have administrative/record keeping experience or demonstable transferable skills
- A dedicated team player who enjoys working well in a small team as well as autonomously
- Adaptable and can meet competing priorities, deadlines and tagets
- Possess strong attention to detail and accuracy and be numerically minded (Intermediate Excel skills desirable)
- IT literate in MS Office applications with experience of working with data and systems
- A natural problem solver, you'll have a good initative and be solutions focused
- Proficient communication skills, verbally and written with an ability to build strong working relationships
- Highly organised multi-tasker, with a personality that works calmly under pressure 
- Commited to upholding IHP's Christian ethos and values

For further details regarding responsibilities and person specification, please see the job description.

About IHP

IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest. 

In the last three years, IHP have supported over 54 million patients and vulnerable communities around the world – places such as Yemen, Ukraine and Gaza. We’ve sent medicine worth well over £56 million, changing lives and impacting futures. We run multiple partnerships to support this work – with pharmaceutical companies who donate medicines, our logistics partners who help us warehouse and ship the medicines overseas and finally our valued NGO partners and individual medics delivering healthcare to those who need it.  Together these partnerships enable medicines to reach those in need.

IHP is an Equal Opportunities Employer. Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.

Applicants must have the legal right to work in the UK.

IHP Staff Benefits

• 25 days annual leave plus bank holidays (pro-rated if part-time)
• Specsavers eyecare vouchers
• Life Insurance and Critical Illness Cover
• Health and wellbeing support via Unum help@hand app
• Bike2work scheme
• Opportunities to get involved with our EDI working group
• Training and development opportunities
• Hybrid working/Modern office near Chancery Lane tube station

We have an active Equality, Diversity and Inclusion staff working group.  Our staff describe our culture as 'inclusive', 'dynamic' and 'rewarding', a place where you will be supported to 'thrive professionally and personally'. A recent starter has described IHP as a place which 'puts people at our heart'. 

Join a dynamic team where your skills are valued, your voice is heard and you have the space to work independently and develop!

Job Title: Fundraising & HR Support Officer

Reporting To: Fundraising & People Team Leader

Salary: £25,307 – £29,634

Hours: 37.5 hours per week

Location: Alder Hey Children’s Charity (based within the hospital), Liverpool

Application Deadline: Sunday 28th April 2024

Interviews: Thursday 9th May 2024

Job Purpose:

This is an exciting opportunity to be at the heart of the Charity operations. This role is the first point of contact for supporters and requires outstanding customer care/ donor stewardship skills. The post holder is expected to foster excellent working relationships with all members of the Charity team, donors – both existing and potential – and Trust staff. This role will provide support to the fundraising team and with HR processing for the Charity, whilst also supporting with our hospital and online shop.  

Main Duties/Tasks

Fundraising & Office duties

Undertake day to day administrative tasks as directed by the Fundraising & People Team Leader and Senior Team, including the preparation of letters, reports and memos, ensuring the work is of a high standard, professional and accurate. Adhering to sensitive information protocols and keeping sensitive information confidential.

Deal with all incoming telephone enquiries in a professional and helpful capacity and direct all incoming calls correctly and take accurate messages. Adhere to any confidential or sensitive information protocols.

Contribute to the efficient running of the public Charity office by receiving all donors and visitors in a welcoming and friendly manner.

Provide excellent customer care/ donor stewardship in all interactions with donors.

Manage the mail, ensuring it is opened, distributed and any donor correspondence is responded to in a timely manner.

Process donations in line with established receipting procedures.

Adhere to audit procedures and liaise with the Charity’s auditors.

Carrying out filing in line with office procedures and ensuring the safe storage and archiving of documents/records on a regular basis.

Provide support to the senior management team, including organising and scheduling meetings and room bookings.

Undertake banking procedures and ensure donations are accurately recorded and banked.  

Hospital & Online Shop

Process online orders for the shop in a timely manner.

Run regular reports for the Fundraising & People Team Leader relating to online sales.

Support the management of the online and hospital shop, ensuring they are stocked, and products are displayed in the best way.

Provide good customer service within the shop inside the hospital Atrium.

Cash up the till, ensuring sales are correctly recorded and takings are passed through for banking.  

Database support

Process donations on the CRM database, liaising with fundraising teams to ensure this is recorded correctly, including from online platforms.

Produce analytical reports from the fundraising database system, for audit purposes.

HR support

Provide HR administrative support within the areas of:

· Recruitment, including coordinating the recruitment process and the induction of new starters;

· Ensuring all staff have a DBS in line with the Trust requirements;

· Administration of staff annual leave allowance and absence reporting;

· Creating staff correspondence letters, including pay award, furlough or other required communication; and

· Attending and minuting HR meetings where required.

Other Duties

Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.

Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support on events run by the fundraising teams where required.

Any other reasonable duties as required by your line manager.

Person Specification

Qualifications, Knowledge and Experience

Essential

· Experience of efficiently managing and delivering a demanding and varied workload.

· Proven track record of handling cash and working with tight protocols around audits and procedures.

· Strong track record of customer relations.

Desirable

· Experience of working at a charity.

· Experience of using a CRM system or database.

· Experience of working with Shopify or other online sales platforms.

· HR experience or qualifications.

Skills and Attributes

Essential

· Commitment to principles of equality, diversity and collaborative working.

· Excellent communications skills, both verbal and written across a range of audiences.

· Ability to build strong working relationships.

· Self-motivated and positive attitude with the ability to work under pressure and prioritise in a busy environment.

· Ability to work in a logical and organised manner.

· Ability to work effectively as part of a team as well as independently.

· Understand the necessity of dealing carefully and within data protection legislation, with confidential matters, including handling both personal and business critical information.

· Excellent IT skills including Microsoft packages, especially advanced use of Microsoft Excel.

Additional requirements

Essential

· Strong interest in working for a children’s health charity.

· An understanding of and commitment to the values of Alder Hey Children’s Charity.

· Willingness to get involved with activities across the Charity.

Desirable

· Willingness to occasionally work outside of normal office hours.

Note: This job description is intended to outline the general nature and level of work performed by employees within this role. It is not exhaustive and may be subject to change or modification as required by the needs of Alder Hey Children's Charity.

The charity is currently conducting a four-day working week trial, due to end on 30th September 2024. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30th September 2024 to agree the next steps, based on an assessment of the trial period; the four day working week trial may be ended, extended or adopted permanently.

Our Values

Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are:

Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.

Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.

Passion: we are passionate about what we do and why we do it.  We work together to share and grow. We inspire others.

Magical: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.  

Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.

About On Your Side

On Your Side is the UK-wide support and reporting service for East and Southeast Asian communities who experience racism and/or any forms of hate.

Launched in August 2022, the service includes a 24/7 freephone helpline available in East and Southeast Asian languages; a website with reporting forms and resources; and ongoing community-based support delivered by trained casework advocates. We work to ensure that those who  experience racism and/or hate have access to the highest levels of culturally competent support while building a better picture of the nature and range of incidents so they can be better prevented.

Funded by the UK Department for Levelling Up Housing and Communities, On Your Side is delivered by a consortium of 9 organisations including East and Southeast Asian led community groups alongside national hate crime reporting and hate crime prevention organisations. This role will be based at the consortium lead organisation, identity-based violence prevention charity Protection Approaches.

About the role

Based at Protection Approaches, the Project Officer will report directly to the On Your Side Project Manager, and work closely with Protection Approaches’ team, On Your Side Casework Coordinator, Outreach Officer, and all consortium partners.

This is a new and exciting role that will be central to the delivery and development of the On Your Side service as it moves into a new phase over the next 12 months as an established, sustainable service.

In this role the Project Officer will develop their project management skills as they work with the Project Manager on overall coordination of the On Your Side service including coordination of the project delivery team across partner organisations to ensure they are meeting agreed objectives to agreed timelines.

You will oversee several distinct areas of work including overseeing the strategy and work of the On Your Side Outreach Officer in developing and implementing new engagement, outreach, communications and public education strategies. You will also oversee the publishing of a quarterly data report, and ensuring data is being recorded appropriately and accurately.

You will represent the service at high profile meetings and events including meeting with current and future funders, representatives from national and local government, other policy-makers, police and, academic experts to build the profile of the service, improve its support methodologies and impact, and assist in the development and implementation of sustainability and fundraising plans for the service.

You will be trained by the Protection Approaches Outreach team on delivery of hate crime workshops, and other trainings and use those skills to deliver awareness sessions for On Your Side, raising awareness of the service and it’s benefits while supporting ESEA community members to better understand their rights and how they can tackle racism and hate.

The role is a 12-month fixed term contract. During this period we expect to secure additional resources to ensure the ongoing delivery of this service and extend the role of Project Officer.

The successful candidate will:

• Assist the Project Manager in overall coordination of the On Your Side service including coordination of the project delivery team across partner organisations to ensure they are meeting agreed objectives to agreed timelines
• Oversee the work and strategy of the On Your Side Outreach Officer to develop and implement engagement, outreach, and public education strategies to increase knowledge about the service and use of the service
• Increase the profile and visibility of On Your Side particularly among key stakeholders in ESEA communities and service provider to establish partnerships in outreach or referrals
• Represent the service at high profile external meetings, such as with funders, or stakeholders in regional or national government
• Represent the service at events and workshops including delivery of workshops about hate crime, the service, or other related topics
• Build networks across the hate crime prevention, reporting and support sectors
• Organise and chair meetings with partners and external consultative groups
• Identify lessons of community-led change to inform policy and advocacy activities
• Support implementation of monitoring and evaluation processes
• Regularly review incident reports to verify data accuracy, ensuring cases are appropriately followed and recorded
• Collaborate closely with the data team to ensure publication of quarterly anonymised and aggregated data reports, disseminated to relevant stakeholders
• Assist in the development and implementation of sustainability and fundraising plans for the service
• Commission and liaise with external contractors to deliver services
• Oversee communications including developing social media, website, and other communications copy, writing press releases, and writing opinion pieces
• Anticipate where problems may emerge and work with partners to solve those problems
• Maintain accurate project documentation and reports

For more details on this role, how to apply and the full person specification please download the full job pack.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Insight Analyst

Salary:               £32,000 - £38,000 (dependent upon experience)

Location:             Hammersmith

Hours:                  35 Hours per week (with some working from home)

Contract:             Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.   We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.  

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies. 

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

The Data Insights Analyst will ensure that Advance is able to accurately measure the effectiveness and impact of Advance’s programming and communicate and report on this effectively to both internal stakeholders – including managers and Trustees – and external stakeholders like commissioners and funders. This will involve developing, implementing, maintaining, and reviewing systems and processes to measure impact and meet stakeholders’ changing needs; training and supporting staff in these systems; preparing and writing reports; championing best practice around monitoring and evaluation; and supporting management as required. This is a role that is focused on handling large data sets and translating the data into a narrative that amplifies the voices of the women we support. Data is essential to the work that we do and you will lead from the front in driving a culture of quality data capture and use

About You: 

 To be successful in this role:

You will bring  good understanding of the Theory of Change (ToC) approach, logical frameworks, MEL plan development and other key MEL approaches/methodologies, including both quantitative and qualitative, and ideally including participatory methodologies. You will have sound knowledge  and experience to interpret, analyse and document results from charity Programmes in writing through a variety of publications, including donor reports and guidelines/toolkits in a clear and succinct manner. You will have experience of working with highly sensitive data, and excellent and proven analytical skills working with both quantitative and qualitative data, including advanced skills on excel, and case management systems. Bringing a successful track record of building and maintaining relationships with stakeholders and managers, plus developing networks and partnerships.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered. 

· Closing Date for Applications: Sunday 28 April 2024 @23:59

· Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

 What we can offer you - Employee Benefits: 

•  A 35-hour working week
•  An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 
•  Additional days off to celebrate International Women’s Day, and for religious observance and moving home
•  Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
•  Pension scheme
•  Enhanced maternity/adoption provision
•  Access to our Employee Assistance Programme
•  Employee eye-care scheme
•  Clinical supervision for front line staff and first line management roles
•  Refer a Friend Scheme - £250 for each referral who passes probation
•  Organisation wide away days
•  Thorough induction and training
•  Career development pathways 

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.   We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing. 

BACKGROUND

Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England, a programme that is rapidly growing.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

Job Description

The IRC UK’s Finance Team seeks to achieve excellence in financial management by providing accurate and timely financial information to IRC management and programs and by adhering to established financial practices and accounting principles. We do this by supporting the UK office; by implementing and monitoring IRC and donor policies and procedures; leading financial forecasting and planning, proactive risk management; consolidating financial results; and ensuring reliable financial reporting (internal and external).

The Finance Assistant – Operations assists the UK Finance team in delivering its objectives and providing effective support to IRC UK. This position works closely with the UK Finance and Operations department, wider UK office and suppliers. Furthermore, the incumbent plays a key role in ensuring that Finance remains a critical organizational business partner delivering accurate, insightful, and timely financial management information.

The role is part of the UK Finance Team and reports to the Finance Manager – Operations.

Major Responsibilities

•  Maintain accurate files for supplier invoices, staff expenses claims, petty cash and credit card expenses

•  Assist in maintaining an up to date – London Finance mailbox, ensuring mails are dealt with in a timely manner.

•Check and prepare invoice journals for all direct debits and ensure supporting invoices and approval are filed.

•  Assist with NATWEST bank income and payment journals and the bank reconciliation.

•  Post invoices and credit notes in Integra (Dynamics 365), ensuring authorization, budget codes and supporting documents have been provided in a timely manner for payment runs.

•  Reconcile supplier statements to creditor accounts in Integra and follow up any queries to ensure they are dealt with in a timely fashion

•  Arrange travel advances for staff, check all staff expense claims for compliance with IRC-UK Travel Policy and reconcile against advances in Integra.

•Reconciliation of credit card expenses in Integra.

•Prepare correction journals and post on Integra

•Prepare the weekly payment run as directed and ensure bank sign off staff are allocated well ahead of the run.

•Participate in the development and delivery of plans, goals, objectives, and priorities for the UK Finance Team and undertake other duties as assigned.

PERSON SPECIFICATION

•Knowledge of accounting demonstrated by an accounting qualification such as AAT or part Qualified Accountant. We would consider an AAT trainee/apprentice for the role as well.

•Excellent written / verbal communication skills, and follow-up skills.

•Strong analytical skills and creative problem-solving skills

•Advanced MS Excel skills

•Excellent attention to detail; data driven

•Able to work with diverse teams in diverse locations, engaging their input and dedication to success.