Donor services officer jobs

Create is seeking a dynamic, ambitious, driven, fundraiser (grants/major gifts) with strong strategic skills, an exemplary income generation track record, and a passion for the power of the creative arts. This Senior Leadership Team position reports directly to the Chief Executive and manages a small team.

Do you believe in the power of the creative arts to connect, empower and upskill isolated and vulnerable children and adults? Are you passionate about relationship building, storytelling, meeting targets and changing lives? Are you excited to use your extensive senior-level fundraising experience, knowledge and contacts to lead Create’s income generation from Trusts & Foundations (T&F), public sector and High Net Worth Individuals (HNWI)? 

Senior Grants Officer
Salary: Starting in the region of £29,634 per annum
Salary band: Rank 4 (£29,634- £34,072 per annum)
Contract type: Permanent
Working hours: Full time
Location: Bickley Hall Farm, Malpas, SY14 8EF – Hybrid Working

About Us

Cheshire Wildlife Trust is the region’s leading independent wildlife charity working across Cheshire, Halton, Stockport, Tameside, Trafford, Warrington and Wirral for over 60 years.

Wildlife is in decline and the climate crisis is accelerating — but change is possible. At Cheshire Wildlife Trust, we’re working towards a bold vision: by 2030, nature is in recovery and more people are taking action for wildlife.

About You and the Role

We’re looking for an experienced Senior Grants Officer to help secure the income that makes this work possible. This is an exciting opportunity to join a growing, mission-led charity and play a key role in turning ambitious plans for nature’s recovery into funded, deliverable action.

In this varied role, you will build and manage a pipeline of funding opportunities, write compelling and persuasive applications, and work closely with colleagues across the Nature Recovery team to develop projects, budgets and evidence that inspire funders to invest. You’ll also manage reporting and stewardship for allocated grants, helping to build strong relationships and secure long-term support for our work.

You’ll bring strong experience in grant fundraising and bid writing, along with excellent writing, relationship-building and organisational skills. You’ll be motivated by nature, confident in working across teams and able to translate ideas into clear, credible proposals that deliver impact for people and nature. If you want to use your fundraising expertise to help wildlife recover and communities take action for nature, we’d love to hear from you.

At Cheshire Wildlife Trust we embrace agile working with a focus on supporting you to achieve your objectives alongside a healthy work-life balance. We operate a hybrid working policy with most staff working at least part of the week from home and/or out on site.

Closing date: Sunday 12 July 2026
Apply now and play your part in creating a Wilder Cheshire.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

You may be required to carry out a DBS check for this role.

Applicants must have the right to work in the UK. Sorry, we are unable to offer sponsorship for this position

No agencies please.

About us

Rainforest Foundation UK (RFUK) is a values-driven organisation working with Indigenous Peoples and local communities to protect the world’s rainforests and uphold their human rights. Since 1989, RFUK has partnered with forest peoples and grassroots organisations to secure land rights, challenge destructive industries, and influence laws and policies that safeguard forests and the people who depend on them.

Our mission is clear: to combine human rights and environmental protection to tackle deforestation. From the Congo Basin to the Amazon, our work has helped communities protect millions of hectares of rainforest. With a growing team of passionate advocates for social and environmental justice, we are committed to scaling up our impact to confront the accelerating climate and biodiversity crises.

About the role

The Head of External Relations is a key senior leadership role at Rainforest Foundation UK (RFUK) responsible for overseeing effective fundraising and communications strategies to support the organisation's work protecting rainforests and the rights of Indigenous Peoples and local communities.

Reporting to the Executive Director, this role is responsible for building RFUK’s external profile and support for its ambitious 2033 vision to scale up community-led protection of tropical forests. The position combines strategic communications, outreach, targeted campaigns, and media engagement to connect RFUK’s impactful programmes to its growing audience, supporters and funders.

This a key role in the organisation, managing a small team, working closely with the Programmes team to craft compelling narratives that drive engagement and action, with the Operations team to ensure financial sustainability, and with the Executive Director to create and implement targeted fundraising strategies.

About you

This role requires a strong commitment to social and environmental justice, the ability to form and cultivate relationships with a range of different groups, and the ability to communicate complex issues persuasively.

You’re an experienced leader with a proven track record in both strategic communications and fundraising. You’re a creative communicator who can turn complex issues into persuasive, accessible messages that drive change and support for our mission. You know how to secure significant income from foundations, corporates, individuals and major donors, and you’re confident in building long-term relationships with diverse stakeholders. You thrive on collaboration, motivate teams to achieve ambitious goals, and bring resilience and cultural sensitivity to everything you do.

Job description and benefits

Please download the full job description from our website. We offer 30 days annual leave, 4% pension contributions, Employee Assistance Programme, learning and development allowance, and four weeks of work-from-anywhere flexibility.

Location

This role is offered as a hybrid role based in our Bethnal Green, London office. The postholder will be required to work in the office 2 days per week during their 6-month probation period. This can be reviewed with their Line Manager thereafter.

 

Application Process

To submit your application, kindly complete the online application form by 9AM, Friday 10 July. Please be aware that the form will be anonymised for review by the panel.

Please note that CVs will not be considered.

We strongly encourage all candidates to read the Recruitment FAQs page on our website before submitting their application.

Regrettably, due to the large number of applications we usually receive, it is not possible to write to you should you not be shortlisted for an interview. If you have not heard from us within 10 working days of the closing date, please assume that your application has not been successful on this occasion. 

Initial interviews with shortlisted candidates will be held online on Thursday 16 July. Please let us know in your application if you are available to attend an interview.

Director of Operations – Finance & Support Services
Dartington (& Torquay as required)
Working Hours: 37.5 hours per week, 52 weeks per year, ideally Monday-Friday 08.30-16.30
Salary: £51,663.00 - £59,597.00 per annum (DOE)

Are you a skilled operations professional with a background in finance?

We have a brand-new opportunity at Lifeworks Charity, for a Director of Operations (Finance & Support Services) to play a crucial role in our Central Support team. You will drive the sustainable growth and operational efficiency of the charity, directly contributing to our charitable impact.

You'll blend your financial expertise with your keen eye for operational oversight in this hybrid role, ensuring our resources are managed effectively to benefit the young people and families we support.

Who we are:

Since 1996, we've been empowering people with learning disabilities in Devon to achieve their dreams and build fulfilling lives. Our core values of kindness, respect, and positivity guide everything we do.

What you’ll do:

Finance

- Manage and maintain all financial aspects of the charity, including (but not limited to), budgeting, forecasting, reporting, ledgers, balance sheets, bank reconciliations, debtor accounts, cash flow management, insurances, property and procurement.
- Take a lead on the development of financial and fundraising processes and strategies.
- Manage and be the main point of contact for all aspects of ESFA and DfE funding compliance and reporting.
- Lead a small team to deliver outstanding support to the charity and act as a key financial advisor to managers across the organisation.
- Produce clear and concise monthly management accounts and provide financial insights to senior managers and the Board of Trustees.
- Working closely with external auditors, prepare and oversee our year end accounts.

Operations

- Ensure that charity governance and compliance is upheld, by contributing to record maintenance, managing registers and supporting with reviews of policies and procedures.
- Work with our external IT partners to manage our technology. You will make sure that the correct infrastructure, systems and processes are in the right place at the right time.
- Lead on IT security for the charity, implementing regular reviews to monitor compliance.
- Act as the Data Controller and manage all areas of data protection regulations, always prioritising data security.
- Develop and review charity policies as necessary, ensuring they align with best practices and legal requirements.
- Ensure compliance of Health and Safety policies, liaising with external advisors to maintain safety within the workplace.

Last but not least, we are looking for someone that is an advocate for people with learning disabilities and shares our common goal of making sure the people we support achieve their best lives with us. You may not be involved in the day-to-day work with our service users, but the work you will do is vital to the success of our charity.

What we're looking for:

You'll be a motivated and experienced professional who is passionate about making a difference. You should be:

- ACCA/CIMA/ACA part-qualified with significant experience (or fully qualified is a bonus!).
- A proven leader with the ability to inspire and develop a team.
- An expert in financial management, from budgeting to reporting.
- An excellent communicator who can clearly explain complex financial information to all audiences.
- Experienced in managing a broad portfolio, ideally including Health and Safety, IT, or facilities.
- Knowledgeable about governance frameworks and risk management.

If you are a strategic thinker with a hands-on approach and a desire to contribute to a vital cause, we would love to hear from you.

We're passionate about supporting our staff just as much as we are about supporting our service users. When you join our team, you can expect:

- An hourly rate above the Real Living Wage
- A holiday entitlement of 33 days’ holiday (inclusive of bank holidays)
- A fully funded DBS check and update service to ensure a smooth onboarding process
- Access to valuable resources including an employee assistance program to support your mental and emotional health

Building a diverse and safe team:

At Lifeworks, we're committed to fostering a workplace that reflects the diversity of our community. As a Disability Confident Employer, we actively encourage applications from individuals with disabilities who meet the job criteria, and we guarantee qualified candidates with disabilities an interview.

Lifeworks is committed to safeguarding and promoting the welfare of children, young people and adults at risk. To achieve this commitment, we will ensure the continuous development, improvement and review of robust safeguarding processes and procedures that continuously promote a culture of vigilance in respect of safeguarding within our organisation. All staff undergo Safer Recruitment checks which include pre-employment checks, reference checks, and a DBS check with Barred List checks (where applicable).

Early applications encouraged!

This vacancy is scheduled to close on the 19th of July, but may close earlier if suitable candidates are identified. So, to ensure your application is considered, ensure you apply early!

The interview format will consist of 3 parts; a formal interview assessment, a short presentation and a Q&A with staff members. If you are selected for interview, further details will be shared ahead of the above date.

Apply today and tell us why you'd be a great fit for our team.

Please note that this role was previously advertised as Operations Manager. We ask that previous applicants of this role need not reapply.

We’d appreciate no contact from agencies regarding this role. We are only accepting direct applications.

Are you passionate about customer service and experience?

Can you provide the ‘wow factor’ that makes supporters feel valued, inspired and heard?

Are you looking for a flexible role?

We’re looking for a highly organised, proactive and enthusiastic Supporter Care Assistant with a passion for people, nature and planet. If that sounds like you, we’d love to hear from you.

The charity

Population Matters is a UK charity with a global remit. Our vision is of a world in which our human population lives fairly and sustainably with nature and each other. Our mission is to address the negative consequences of ever more people using ever more of the planet’s resources and to inspire and engage with others to find, share and promote ways to make our vision reality as quickly as possible.

 

The role

As Supporter Care Assistant, you will play a key role in delivering an outstanding experience for Population Matters’ supporters, ensuring that every interaction is timely, professional and engaging. You will help create positive and meaningful relationships that inspire supporters, increase satisfaction and deepen engagement, ultimately strengthening long-term support for our mission.

Acting as a first point of contact for supporters, you will:

• provide a high standard of customer service across a range of channels
• respond to enquiries, feedback and complaints with empathy and efficiency
• commit to delivering a consistently excellent experience
• seek opportunities to provide the ‘wow factor’ that makes supporters feel valued and appreciated
• help to build trust and donor retention.

Alongside supporter stewardship, you will be responsible for accurately processing donations, maintaining high-quality supporter records and providing effective administrative support to the Fundraising Team. With scrupulous attention to detail, strong organisational skills and a supporter-centric approach, you will contribute to the smooth running of fundraising operations and to the growth and retention of our supporter community.

The application process

Please submit your CV (no more than two pages). As part of the application, you will also be asked to answer some screening questions. A cover letter is not required. 

 Closing date: Friday 10 July by 8am

Job role:

In this exciting and varied role, within our growing Mass Engagement department we are seeking a strategic, driven, and compassionate Individual Giving Manager to join our dynamic fundraising team.

This pivotal role will lead the development and delivery of innovative individual giving strategies that deepen donor engagement, grow sustainable income, and support families with children in hospital across the UK.

Key responsibilities:

Strategy & Leadership

• Collaborate with the Head of Mass Engagement to design and implement a robust individual giving strategy aligned with the Charity’s 5-year Impact Strategy.
• Identify and capitalise on growth opportunities across digital channels, regular giving, and mid-level donor programmes.
• Lead the Individual Giving Team (Currently 1x Individual Giving Fundraiser)

Donor Engagement & Stewardship

• Build and nurture meaningful relationships with individual donors, ensuring high levels of satisfaction and long-term support.
• Develop tailored stewardship and cultivation plans, enhancing donor connection to the Charity’s impact.
• Lead on the creation of compelling donor journeys and engagement campaigns that inspire giving and loyalty.

Campaign Management

• Plan, execute, and evaluate multi-channel fundraising campaigns and appeals, working closely with internal teams and external partners.
• Use insights and data to refine campaign strategies, improve performance, and maximise return on investment.

Data & Insights

• Leverage CRM systems and fundraising databases to monitor donor behaviour, track income, and generate actionable insights.
• Produce regular reports to inform decision-making and demonstrate impact.

Collaboration & Integration

• Work cross-functionally with colleagues in communications, digital, and Family Services to ensure cohesive messaging and donor experience.
• Champion individual giving and digital fundraising across the organisation, promoting best practices and innovation.

Skills & Experience:

Essential

• Proven experience delivering successful individual giving campaigns using multi-channel direct marketing.
• Strong track record of supporter acquisition, retention and income growth, achieving or exceeding financial targets.
• Experience managing campaign budgets and income performance.
• Knowledge of digital fundraising tools, channels and audience engagement techniques.
• Skilled in using audience insight and segmentation to improve campaign results.
• Strong understanding of donor stewardship and supporter relationship management.
• Excellent communication skills, with the ability to create compelling donor-focused content.
• Analytical approach, using CRM data and performance reporting to optimise campaigns.
• Collaborative team player who works effectively across functions to achieve shared goals.

Desirable

• Experience managing agencies and suppliers, alongside strong analytical skills to interpret data, test and optimise campaign performance
• Experience developing new income streams within Individual Giving
• Line management and team development experience
• Up-to-date knowledge of fundraising trends, especially in digital and donor engagement
• Creative thinker with a proactive approach to problem-solving and innovation.
• Highly organised with strong project management skills and the ability to manage multiple priorities.

We are looking for a motivated and personable Philanthropy & Development Officer to join our Income Generation team at Isabel Hospice. This is an exciting opportunity for someone who enjoys connecting with supporters, developing partnerships, and helping to grow income that directly supports compassionate hospice care across Hertfordshire.

Working closely with our Corporate Partnerships Manager, you will help develop income from major donors, trusts, foundations, and community audiences. You’ll support the stewardship of supporters, contribute to funding applications, and help us engage new and more diverse communities with the hospice.
 

About the Role

This varied and rewarding role will include:

• Supporting relationships with existing and prospective major donors and supporters
• Researching and preparing applications to trusts & foundations
• Helping to identify and engage new community audiences
• Supporting fundraising income targets and pipeline management
• Working collaboratively across teams to gather stories, impact information, and develop supporter materials
• Maintaining accurate records using Raiser’s Edge CRM
• Representing the hospice at events and engagement activities where appropriate
   

About You

We are looking for someone who is:

• An excellent communicator with strong written and verbal skills
• Confident building relationships with a wide range of people
• Organised, proactive, and able to manage multiple priorities
• Passionate about delivering excellent supporter stewardship
• Creative, resilient, and motivated to help grow income
• Committed to the values and mission of hospice care

You may already have experience in fundraising, customer service, community engagement, or another relationship-focused role. Experience using fundraising databases such as Raiser’s Edge would be an advantage.
 

Benefits

• 27 days holiday plus bank holidays
• Pension and life assurance schemes
• Employee Assistance Programme for health and wellbeing support
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

If you're ready to use your experience and energy to connect communities and make a real impact, we’d love to hear from you!

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check. 

For details of our inclusion statement, please see our website.

Join Isabel Hospice as our Individual Giving Retention Officer and help ensure our donors feel valued, connected and inspired to continue supporting compassionate hospice care across eastern Hertfordshire.

About the role

As Individual Giving Retention Officer, you’ll play an important role in helping Isabel Hospice grow sustainable income by strengthening the relationships we have with our individual supporters.

Working closely with the Individual Giving Manager, you’ll support the delivery of engaging supporter journeys across post, email, phone and in-person communications. You’ll help ensure donors receive timely, meaningful thank yous, impact updates and stewardship that show just how much their support matters.

This is a part-time role with a clear focus on activity that makes the greatest difference to supporter retention, repeat giving and long-term engagement. From helping to re-engage donors, to supporting regular giving growth and using insight to improve communications, your work will help local people feel closer to the care they make possible.

You’ll also use CRM data to segment audiences, track supporter behaviour and help develop communications that are personal, relevant and effective. The attached job description highlights the role’s focus on supporter stewardship, regular giving, data insight, cross-team working and excellent supporter experience.

About you

You’ll be organised, proactive and confident communicating with supporters in a warm, professional and empathetic way. You’ll enjoy building positive relationships and using insight to improve how people experience and engage with a charity they care about.

You’ll also have:

• Experience in fundraising, marketing, customer engagement or a relationship-based role
• Strong written and verbal communication skills, with the ability to engage and inspire supporters
• The ability to analyse data and use insight to improve performance
• Good organisational skills and the ability to manage multiple priorities
• Confidence speaking with supporters in person and on the phone
• A motivated, proactive and results-focused approach

It would also be helpful if you have experience in individual giving, supporter journeys or donor retention, as well as experience using a CRM system such as Raiser’s Edge. An understanding of fundraising principles, donor behaviour, UK fundraising regulations and GDPR would also be beneficial.

What we offer

• A supportive, values-led team environment
• The chance to make a real difference to local families
• Ongoing professional development and training
• The opportunity to help supporters feel closer to the impact of their kindness
• The satisfaction of knowing your work helps provide compassionate end-of-life care across eastern Hertfordshire

Benefits

• 27 days holiday plus bank holidays (pro rata)
• Pension and life assurance schemes
• Employee Assistance Programme for health and wellbeing support
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

If you’re ready to use your communication skills, creativity and supporter care experience to help build lasting relationships with donors, we’d love to hear from you.

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check.

For details of our inclusion statement, please see our website.

This is a unique opportunity for a committed individual to further develop their experience and expertise within an evolving regional charity as our Income Generation Manager. The ideal candidate will have relevant qualifications and/or equivalent experience and demonstrate a commitment to continuous learning and professional development.

The post-holder will be responsible for:

• Taking a lead within our income generation function and working in close collaboration with our CEO to manage/deliver our fundraising strategy.
• Maintaining a portfolio of corporate donors/strategic partners to meet annual income goals
• Serving as a member of Sahir's Senior Leadership Team, contributing to strategic planning and decision-making processes to enhance the overall impact and effectiveness of our services.

We recommend applying early as interviews may be conducted on a rolling basis.

Overview:

Join The Story Museum’s Development team as a Fundraising Officer and play a key role in helping us transform young lives through stories. This is a great opportunity for an early-career fundraiser to broaden their experience across a range of income streams and develop their skills at an exciting time for the Museum’s development. You will be a key member of the team, researching and cultivating new prospects, delivering excellent stewardship and events, and keeping our systems firing on all cylinders. If you’re excited by the power of stories to change lives and ready to make your mark on our fundraising campaigns, we’d love to hear from you.

The main purpose of the job is:

• Identify through research new funding prospects and opportunities for the museum. 
• Pursue individual and team-wide fundraising targets through a portfolio of prospects and donors.
• Support the museum in delivering exceptional supporter services including fundraising events, reports, and stewardship activity.
• Support an effective and sustainable fundraising function by maintaining accurate systems and records.

A copy of the full job description can be found on our website.

Interviews will be held on 15th and 16th July, please ensure you are available on these dates

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​About Us:

St Catherine’s Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing etc) across West Sussex and East Surrey.

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We provide care in communities across Surrey and Sussex which are richly diverse and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values and want to be a part of an outstanding team building something important, we’d love to hear from you.​​

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The Role:

This is a strategic and hands-on leadership role, where you will support and develop a high-performing team to sustainably grow income for local hospice care, and personally secure and steward high-value partnerships.

This post is offered permanent, part time basis, working 30 hours per week. Our core hours are 8.30am - 5pm, however working hours would be agreed with the successful post holder around business needs. At St Catherine’s we offer work from home opportunities however this is adaptable depending on business needs and regular onsite attendance is required.

Please note, the successful candidate will be an essential car user, therefore candidates must have a full driving licence and access to a vehicle.

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About You:

Are you an experienced, confident line manager who enjoys a varied workload? Would you find it rewarding leading ambitious plans to grow income for St Catherine's through corporate partnerships trusts and foundations?

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We are seeking a collaborative, supportive leader to guide our partnerships team and achieve ambitious income targets. Using your fundraising expertise you will inspire and engage new and existing high value partners and deliver exceptional supporter experience.

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Key Priorities:

• Line managing a team of 3 direct reports, providing clear direction, coaching and development
• Ensuring the development and delivery of robust pipelines, high quality proposals and effective partnership engagement plans
• Securing and stewarding strategic, high value partnerships 
• Developing compelling packages of support aligned to organisational priorities
• Closely monitoring income and expenditure and ensuring strong financial oversight

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​Employees at St Catherine’s Hospice can enjoy a variety of benefits including:

• Generous annual leave starting at 25 days, rising to 30 days with length of service, plus Bank Holidays, and an opportunity to buy / sell annual leave days. Plus we offer a day off for volunteering and moving house.
• Generous Pension scheme with up to 9% employer contributions or honour of the NHS pension.
• Life Assurance Scheme, Counselling Offering, and a range of discounts.
• Enhanced maternity and adoption pay.

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How to Apply:

If you join St Catherine’s, you’ll be joining a supportive team all working towards a big ambition: a future where everyone approaching death and those who love and care for them can access compassionate, specialist palliative and end of life care. If that sounds like something you’d find fulfilling, please apply today.​

For a full job description and to apply, please visit our website.

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We want our recruitment process to be accessible to everyone and we are proud to be a Disability Confident Level 2 Employer, committed to creating an inclusive, supportive workplace.

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Terms & Conditions:

• Please ensure you have read our employee and recruitment privacy statement prior to applying for this role.

• Must be authorised to work in the United Kingdom, please note we are unable to offer visa sponsorships.

• Please note a requirement of all roles at St Catherine’s is to complete mandatory E-learning training and remain compliant with this throughout your employment.

• We understand that Artificial Intelligence (AI) may be used to support some applications, whilst we do not discourage this, please ensure any documentation and applications submitted accurately and truthfully reflect your own experience and suitability for this role.

• ​Please note we operate an internal recruitment function and are not engaging agencies at this time.

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We are located in Grace Holland Avenue, Pease Pottage, Crawley, West Sussex RH11 9SL. You can access the Hospice by car, bus, bike or walking, with full transport details on our website.​

Ensuring those who served are always supported.

Founded in 1681 by King Charles II, the Royal Hospital Chelsea has stood for centuries as a national symbol of gratitude to the soldiers who have served our country, and is home to the iconic Chelsea Pensioners. Today, the Hospital’s job remains to ensure that those who have served are always supported.

We are now looking for a skilled Marketing Officer to contribute to and deliver effective marketing campaigns to help meet the organisation's core strategic objectives. This is an exciting role within the Marketing and Communications team and a fantastic opportunity to join an historic organisation, the home of the iconic Chelsea Pensioners since 1692.

The successful candidate will have a strategic mindset and relevant experience of managing delivering impactful multi-channel campaigns and email marketing for a range of audiences, and ideally at a nationally recognised organisation within the military, charity, cultural or public sectors.

Where you fit in

You’ll join an ambitious marketing and communications team focused on raising the Royal Hospital’s profile, increasing fundraising income, and building new audiences through strategic, emotive and measurable communications.

Your work will directly contribute to protecting and securing the future of the Royal Hospital Chelsea - helping us reach supporters, donors, and the veteran community with stories that inspire action and demonstrate undeniable impact.

What you’ll be doing

You’ll be delivering a range of digital and traditional marketing campaigns for stakeholders across fundraising, commercial and heritage parts of the organisation – including the Chelsea Pensioners Veterans Outreach programme, which aims to combat loneliness and isolation in older veterans across the UK.

You’ll drive our delivery of e-newsletters and supporter journeys through dot digital, and report on trends and insights in order for us to learn and improve.

We want someone who is:

• A skilled and confident executor, who is experienced in consumer marketing and promoting a wide range of projects including public events to the right audiences.
• A confident email marketeer, with experience of welcome and supporter journeys and supporter e-newsletters.
• Creative in crafting compelling marketing content to deliver effective, multi-channel marketing campaigns.
• Experience of working with a range of partners to help raise awareness and engagement, as well as suppliers such as designers and photographers.
• Relevant marketing experience in a military, charity, cultural or public organisation would be particularly advantageous.

To apply please submit your CV and a covering letter of up to 500 words.

Early applications are encouraged as we will be reviewing applications and interviewing candidates throughout the recruitment process.

This is a pivotal leadership role at the heart of Stewardship’s customer operations. You will lead a dedicated team responsible for delivering operational excellence across our primary platforms, ensuring that the systems, processes and controls supporting our services are effective, scalable and aligned with our mission.

This dynamic and strategic role offers a unique opportunity for an enthusiastic leader who is passionate about serving our organisation’s Christian mission. As the leader in this role, you will have proven ability to drive operational efficiency and implement best practice. You will prize quality and attention to detail, and innovation, focusing on growing the Kingdom of God through operational efficiency and excellence.

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

About The Role

This is an opportunity to take real ownership of a growing philanthropy programme and shape how mid-value fundraising develops at the Royal British Legion. We’re looking for someone who understands how to build strong donor relationships, spot opportunities for growth, and create the kind of supporter experience that keeps people engaged long term. Working closely with the Head of Trusts and Philanthropy, you’ll lead on developing and delivering the Mid Value strategy, helping to grow income, strengthen retention, and build a sustainable pipeline of future major donors and legacy supporters. This is a role for someone who enjoys balancing strategy with hands on relationship management and wants the freedom to bring new ideas to the table.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You’ll manage and grow a portfolio of supporters through thoughtful stewardship, tailored communications, events and meaningful engagement opportunities, while also using data and insight to make informed decisions about where the biggest opportunities sit. We’re looking for someone commercially minded, organised and confident working with high value supporters and senior stakeholders alike. You’ll be comfortable managing budgets, tracking performance and using donor insight to influence activity, while also collaborating across fundraising, data and supporter development teams to ensure supporters receive a seamless journey. As line manager to the Philanthropy Officer, you’ll also play an important role in supporting and developing the wider team.

This role would suit an experienced relationship fundraiser who is motivated by building something with long-term potential and who enjoys working in a collaborative, ambitious environment. You’ll need strong communication skills, excellent attention to detail and the ability to manage multiple priorities while maintaining a high standard of donor care. In return, you’ll join a well established organisation with a respected fundraising team, hybrid working, and the chance to play a key role in shaping the future of philanthropy fundraising at the Royal British Legion.

Fundraising sits at the heart of The Royal British Legion’s 10-year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together.

If you are applying for multiple Fundraising roles at the same ‘Officer’ or ‘Manager’ title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles.

You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.