Duties and Responsibilities

Support Work:

• To provide practical and emotional support and advocacy for women attending drop-in services at community locations within Solihull.
• To carry out follow up work resulting from the drop-in sessions including correspondence and provision of further information to women.
• To recognise women’s and children’s individual needs and refer to specialist agencies where necessary
• To complete accurate records of support work 
• To work with BSWA staff to develop appropriate services for women and children.
• To work within the monitoring and evaluation procedures for the project.
• To facilitate access to BSWA and its services.
• To facilitate access for women to both statutory and community services.
• To devise and implement appropriate methods of communication with women, in agreement with your line manager.

Development:

• To identify and make links with existing projects and community services and to develop join services where appropriate.
• To develop policies and practice guidelines appropriate to the project in accordance with BSWA policies and procedures.
• To keep up to date with current legislative changes for dissemination within staff team and for use when working with women and children around their rights.
• To develop monitoring and evaluation procedures.
• To keep abreast of issues regarding domestic violence on a national and local level with particular reference to those that may affect the work of the service
• To provide training and workshops as required by the service.
• To participate in multi-agency work as agreed with your line manager.
• To work with the manager to recruit, train and induct volunteers to work within the service.

Administration:

• To work within BSWA’s administrative and financial systems.
• To ensure that adequate records are kept for all service users.
• To ensure that Health and Safety records are kept up to date.
• To produce monthly reports for your line manager.
• To monitor and evaluate the Drop-in Service via various methods including feedback from service users and produce statistical information.

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the services, staff, volunteers and service users by:

1. maintaining BSWA communication records
2. following safety procedures
3. attending team and other meetings
4. carrying out risk assessments in conjunction with your line manager

• To attend in-house training.
• To attend support and supervision sessions with your line manager.
• To participate in the development and annual appraisal of a personal individual development plan with the line manager.
• To develop professional working relationships internally and with external agencies.
• To feedback relevant issues from external meetings/training to the staff and management teams as appropriate.
• To be involved in the Annual Review process.

• To identify and attend training relevant to the post in agreement with your line manager.
• To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users.
• To raise awareness of the impact of domestic violence on women and children and of the BSWA services.

General:

• To maintain the confidentiality of the women, young people and children using the service.
• To maintain confidentiality in all matters relating to the organisation.
• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice.
• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.
• To ensure the efficient use of resources at all times.
• To maintain an awareness of the issues surrounding domestic violence on a national and local level with a particular reference to those related to working with children and young people.
• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.
• To undertake any other duties required by BSWA which may arise incidentally, develop or be assigned commensurate with the post.

The closing date for receipt of completed applications is Wednesday 4th August at 12 noon. Interviews will take place week commencing 16th August. 

Duties and Responsibilities:

Development:
 To identify and develop support and safety strategies to meet the needs of women
and children seeking support through BSWA’s Home Options Hub
 To work in partnership with West Midlands Police force in developing the support
service around DVPN/Os.
 To work with the manager to develop and implement appropriate practice guidance,
including information sharing protocols
 To set up referral pathways and build up links with potential referral agencies
 To keep abreast of issues regarding domestic violence on a national and local level,
including legislative changes that impact this work.
 To participate in multi agency work as agreed with your line manager.
 To explore the development of volunteering opportunities within the Project.

Are you a recent graduate ready to spend a year working for an organisation that shares your values and commitment to social justice? Do you want to make a difference to the lives of students and equip them to put their faith into action?

SCM is looking for two recent graduates to spend a year working with us to help us to continue to build on the work of our Faith in Action project. 

Run in partnership with Project Bonhoeffer, a small charitable trust, the project began in 2012 with a vision that Christian students in Britain would have a greater awareness and understanding of Bonhoeffer’s radical approach to faith and discipleship, and its implications for Christian living in the modern world. 

The project has helped to run over a dozen campaigns from Food Poverty to Peace, and had an immeasurable impact on thousands of students through blogs, resources, and relationships. All of this is bringing to light many ‘Bonhoeffers’ of today negotiating the implications on Christian living in the world.

In 2021 we are now looking to develop Faith in Action as a graduate scheme by employing two graduates per year to work on the project; one to lead on theology bringing a depth of learning and theological refection, and the other to be a campaigns lead, taking us always back out into the world to make a difference. These two project workers will empower our members and students beyond SCM to become theologians and campaigners, putting their faith into action to change the world.

Theology and Resources Project Worker

A theologian to make other theologians, you will work to provide the framework for students to be able to reflect theologically on their life and modern Christian Living. You will be responsible for curating SCM’s Faith in Action resources and discovering new ways of connecting with the current membership.

Social Justice Project Worker

An activist to make other activists, you will coordinate social action for SCM and engage the membership in social justice projects. You will equip students with the skills they need to become faith-filled agents of social and political change and create opportunities for students to put their faith into action.

We would love to hear from you if you're excited by our vision and the project, and look forward to receiving your application. You will need to show, in addition to the skills and experience listed in the person specification, a certain something that shows us that your values align with our values, and that you share our commitment to safeguarding. As a student-led organisation, we are looking for someone who is invested in and excited for the role SCM can play in supporting Christian students in Further and Higher Education, as well as recent graduates.

While each role on offer has a distinct focus, the two post holders will work closely together to equip students to put their faith into action, as well as contributing to the work of the wider staff team.

We particularly welcome applications from disabled, Black, Asian and Minority Ethnic and LGBTQ+ individuals who are currently underrepresented in the organisation. Due to the nature of this role and the responsibilities of the successful post-holder, a genuine occupational requirement to be a committed Christian is in place for this role in accordance with the provisions of the Equality Act 2010.

If you wish to apply please use the form provided; do not send a CV as these will not be accepted.

Student Christian Movement is a registered charity in England and Wales, number 1125640, and in Scotland number SC048506.

Duties and Responsibilities
Support Work:
 To work in partnership with mothers/carers to identify children and young
people’s support needs and to ensure those needs are met.
 To undertake needs analysis for each child and young person, to ascertain
the level of support needed and the type of activities required to meet their
needs.
 To develop and deliver a comprehensive programme of one-to-one and group
therapeutic and play sessions, and shared activities within refuge.
 To provide school holiday play schemes in refuge.
 To supervise and accompany children and young people on trips and visits
outside of refuge.
 To provide one to one support and family support with families living in the
community.
 To seek approval of all programmes with the refuge manager and ensure that
these are discussed with other relevant members of the staff team before
implementation.
 To participate in the development of informative literature for women and
children, including a children’s introduction pack, which is to be kept up-todate.
 To purchase/hire such equipment as necessary to undertake programmes
within budgetary constraints and with approval from the refuge manager.
 To carry out appropriate methods of communication with women, children and
young people living in refuge to keep them informed about opportunities and
updates on work that is taking place, including house meetings.
 To carry out detailed monitoring and evaluation of all support work, and keep
an accurate record of notes and comments in line with relevant legislation.
 To communicate regularly with mothers/carers about the work with their
children.

Duties and Responsibilities:
Development:
 To identify and develop support and safety strategies to meet the needs of women
and children seeking support through BSWA’s Home Options Hub
 To work in partnership with West Midlands Police force in developing the support
service around DVPN/Os.
 To work with the manager to develop and implement appropriate practice guidance,
including information sharing protocols
 To set up referral pathways and build up links with potential referral agencies
 To keep abreast of issues regarding domestic violence on a national and local level,
including legislative changes that impact this work.
 To participate in multi agency work as agreed with your line manager.
 To explore the development of volunteering opportunities within the Project.

Home-Start Birmingham North West is seeking a family group worker to plan and deliver groups to parents/carers and their children. 

We offer a weekly Family Group's for our supported families to help them to develop and feel more confident with parenting and school readiness.  We provide a programme of advice, support, and the opportunity to meet other parents in a welcoming, non-judgmental environment.

The ideal candidate will have experience of working with families.

Family groups are held at Kingstanding Leisure Centre and the United Reformed Church, Sutton Coldfield.  The successful candidate will be required to deliver at both sites.

The post is 16 hours a week Monday-Friday, term time only.

Home-Start Birmingham North West enrolls to the NEST pension scheme.

About Home-Start Birmingham North West 

Home-Start is one of the UK’s leading family support charities. We help parents to build better lives and better futures for their children. We have been supporting families for over forty years right across the UK and on British Forces bases in Germany and Cyprus too.

We believe that children need a happy and secure childhood and that parents play the key role in giving their children the best possible start in life and helping them to achieve their full potential.

In an ideal world there would be no need for a charity like Home-Start. All parents would be free of the stresses and strains of raising their children. But for many parents the pressures of family life are simply too much to cope with alone. There can be so many reasons for this; poor mental health, illness and disability, poverty, isolation and lack of family support networks, the list is endless. We want to see a society in which every parent has the support they need to raise happy and healthy children.

Across Birmingham there are six Home-Start charities working in diverse communities throughout the city, Home-Start Birmingham North West covers Sutton Coldfield, Kingstanding,Perry Barr and Oscott. Our main office is located in Kingstanding. 

Job Title: Transition and Diversion Worker
Salary: Point 22 to 25 (£20,661 to £22,658)
Responsible to: Network and Quality Manager
Location: BVSC, 138 Digbeth, Birmingham, B5 6DR
Hours of work: 35 per week
Duration: 6 month contract

In partnership with Birmingham and Solihull Mental Health Foundation Trust (BSMHFT) Liaison and Diversion Service we are currently recruiting for the following role:

Transition and Diversion Worker

The Transition and Diversion worker will work alongside the BSMHFT Liaison and Diversion Service from point of arrest through and out of the criminal justice system to assist individuals with multiple and complex needs to integrate back into their community and help them access local services. This role will require the ability to forge positive, links and working relationships with external services and agencies.

The successful candidate will have excellent interpersonal, communication, active listening and presentation skills, and an ability to relate to, advocate and engage with a wide range of audiences. This role will require experience of working with at least two areas of multiple needs (homelessness, addiction, re-offending and mental health) with sound knowledge of services available.  This role will require a holistic and person-centred approach to support the engagement and motivation of individuals with multiple and complex needs. The successful candidate will have a proven track record of caseload management and the ability to develop and maintain comprehensive client records.

The Transition and Diversion worker will support adults to access various services available via the No Wrong Door Network and help them to gain confidence in doing so.  They will develop effective links and working relationships with external services and agencies and identify key contacts.  This role focuses on ‘refer and accompany’ principle as opposed to ‘refer and signpost’

PURPOSE OF THE ROLE:

• To work alongside the BSMHFT Liaison and Diversion Service to offer short term assistance for people with multiple and complex needs to access local services.
• To work in partnership with the No Wrong Door Network members ensuring the smooth transition of client referrals between agencies.
• To forge positive, links and working relationships with external services and agencies.

DUTIES AND RESPONSIBILITIES

• To work alongside the BSMHFT Liaison and Diversion Service from point of arrest through and out of the criminal justice system, utilising knowledge, skills and experience.
• To identify needs, refer, accompany individuals to appointments and to offer short term interventions until they are offered the appropriate support.
• To create electronic records and ensure that all service user interventions and records are effectively and accurately managed and recorded on ICAT system (Intelligent Common Assessment Tool).
• To work with and maintain regular dialogue with the No Wrong Door members to ensure that individuals needs are fully and appropriately met. To apply a holistic and person centred approach to support the engagement and motivation of individuals with multiple disadvantage .  This includes attending joint home visits. 
• To work collaboratively with BSMHFT Liaison and Diversion Team to manage cases.  This includes liaising and attending BSMHFT offices on a weekly basis. 
• To work closely with Birmingham Changing Futures Together team members to ensure the effective co-ordination of linked programme work streams.
• To represent BVSC and the Programme at appropriate external stakeholder meetings and events.
• To work with Learning & Evaluation to ensure that all delivery outcomes are recorded against the appropriate information management systems.
• To respond positively and constructively to internal performance management processes and to contribute to the ethos of continuous improvement within BVSC.
• To participate in the marketing and promotion of the Birmingham Changing Futures Together programme and work under the direction of the Network and Quality Manager to develop and deliver the communications strategy for the Programme.
• To undertake any other delegated duties as reasonably requested.

We are looking for candidates that can demonstrate the following BVSC organisational values:

Commitment: Making a positive difference through passion, innovation and social action.

Collaboration: Connecting people and organisations to work together to improve lives.

Inclusion: Empowering and involving everyone in creating a fair and equitable Birmingham.

Integrity: Building trust through delivering excellent outcomes.

Closing date for applications – Thursday 5th August 2021(10.00am)

Interviews to take place on – Tuesday 10th August 2021

Secondments welcome.

BVSC is an equal opportunities employer.

Duties and Responsibilities

Development & Support Work:
 To work alongside Umbrella colleagues and women experiencing domestic abuse
to assess need and identify appropriate support programmes
 To deliver one to one support to women around their experiences of abuse
 To develop clear referral pathways into ongoing support for women and their
children where necessary
 To bring specialist domestic abuse knowledge, skills and understanding into the
team through briefings, joint working and participation in reflective learning
sessions
 To carry out detailed monitoring and evaluation of all support work and keep an
accurate record in line with relevant legislation
 To ensure that appropriate risk assessments are carried out and that all venues,
equipment and activities comply with Health and Safety requirements and other
relevant legislation.

Duties and Responsibilities:
Support work:
 To recognise women and children’s individual needs, providing a short to medium
term service to meet those needs
 To support the empowerment of the service user and facilitate their understanding of
the dynamics of domestic violence
 To carry out risk assessment and safety planning with women
 To promote women’s safety within multi-agency arenas such as MARAC and Drive
meetings
 To work with women to access services to help keep them and their children safe
 To facilitate access to BSWA and its services
 To devise and implement appropriate and safe methods of communication with
women and children, in agreement with your line manager

Welfare Benefits Caseworker  in South Worcestershire:

Part of the Citizens Advice / Macmillan Cancer Support Team.

Hours: 21 hours over 3 days Wednesday, Thursday & Friday

This position is currently funded until 31st December 2024.

Salary: £20,800 FTE 37 hrs  pro-rata = £11,806.35

Full clean driving license and own car is required

Travel expenses will be fully reimbursed at £0.40p per mile.

Purpose of Post:

Provide an effective advice service to people affected by cancer, their carers and families.

The service will be delivered in settings appropriate to the client group in South Worcestershire including outreach in health and community settings, home visits and by telephone.

Duties and Responsibilities

Advice/Casework

• To provide a holistic, accessible and in-depth advice service, tailored to individual circumstances for patients, families and carers.
• To provide advice to clients on welfare benefits including establishing entitlement, help with claims, assistance with reviews and appeals as required. Advice Caseworkers will also provide advice on other related issues as required and where necessary refer to specialist case workers within Citizens Advice as appropriate.

• Explore options and implications so the client/s can make decisions.
• Negotiate with third parties, including statutory and non-statutory organisations as required.
• Act for the client/s where necessary by representing them.
• Drafting or writing letters and telephoning third parties on behalf of the client/s 
• Work within the organisations confidentiality policy
• Refer clients to other agencies as appropriate for specialist help with the issues that fall outside the remit of the organisation
• Liaise with Advice Session Supervisors to ensure Citizens Advice Quality of Advice requirements are met and that Project Volunteers are well supported.

Administration

• Maintain detailed computerised case records for the purpose of continuity of casework, information retrieval, statistical monitoring.
• Ensure all work conforms to the organisations systems and procedures.

• Review and make recommendations for improvements to the service provided

Service design and development

• Assist with setting up and delivering appropriate outreach services.
• Ensure that all work conforms to the CLS General Help Quality Mark Standard and work towards Specialist Level in Year 2 of the project.
• Attend project group steering meetings as required and undertake a regular service review with relevant representatives from Macmillan and Citizens Advice.
• Gather statistics and feedback in order to monitor and evaluate the service, providing reports as required to the steering group, funders and partners.
• Assist with initiatives for the improvement of the service to the community.
• Receive and provide practical guidance to other workers and volunteers carrying out work with this client group.

External Networking

• Develop working relationships and  network with other professionals in the advice work field and represent the project at meetings with agencies as appropriate
• Attend and participate in any relevant forums as detailed by Macmillan Cancer Relief.

Professional Development

• Keep up to date with legislation, case law, policies, and procedures relating to post.
• To undergo relevant training and personal development in order to develop skills and increase knowledge and understanding of cancer and its treatments, and its im pact on people affected by cancer and their ability to access financial help.
• Attend internal and external meetings as required.
• Read relevant publications.
• Prepare for and attend regular supervision sessions.
• Take part in the Wyre Forest & Worcester Citizens Advice annual appraisal process.

Other duties and responsibilities

• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues. Work within home visiting guidelines.
• Any other relevant duties as required to ensure the effective provision of the advice service.
• Maintain close liaison with relevant external agencies/personnel.
• Uphold the aims and principles of Wyre Forest & Worcester Citizens Advice service and its equal opportunities policies.

Social Policy and Monitoring

Support Wyre Forest & Worcester Citizens Advice social policy work by proving case studies and feedback on issues of concern to people affected by cancer.

erson Specification

Macmillan / Citizen Advice – Advice Caseworker

Experience

• Recent, substantial and relevant experience of advice work.
• Experience of representing clients.
• Experience of managing own caseload.
• Experience of welfare benefits and advice casework.

Knowledge and Understanding

• Demonstrate in-depth knowledge of welfare benefits including those related to disability and sickness.
• An understanding of the issues facing people affected by long term illness and disability including cancer.
• Knowledge of or willingness to gain an understanding of generalist advice including basic money advice.
• Knowledge of or willingness to gain an understanding of Macmillan Cancer Support ’s services and policies, and others which are relevant to people affected by cancer.
• An understanding of  and  commitment to the Aims and Principles of Wyre Forest and  Worcester Citizens Advice services including the organisation’s equal opportunity policies.

Skills and Abilities

• Good oral and written communication skills with particular emphasis on negation and representation skills on the telephone.
• Ability to communicate effectively in writing with particular emphasis on negation and representation skills and preparing reviews, reports and correspondence.
• Good interpersonal skills including the ability to work with a wide cross section of the public.
• A flexible approach to work.
• The ability to work some unsocial hours and travel.
• Ability to work without close supervision, to prioritise own work and meet deadlines.
• Numeracy to the levels required in the tasks.
• Ability to research, analyse and interpret complex information.
• Ability and willingness to use information technology to facilitate the work as appropriate.
• An ordered approach to casework and an ability and willingness to follow set procedure concerning casework and file management..
• Ability and willingness to work as part of a team.

ABOUT THE ROLE

Job Title: Reception & Workspace Supervisor

Salary: £20,000 per annum Job Role Band: B

Working Hours: 37.5 per week

Based at: JERICHO, 196-198 Edward Road, Birmingham, B12 9LX

The primary role of the Reception and Workspace Supervisor is to ensure the smooth day-to-day running of the head office reception and the Jericho Workspace social enterprise whilst training a small team of beneficiaries on JERICHO's social projects.

MAIN DUTIES AND RESPONSIBILITIES

Jericho Reception

• Answering and directing phone calls for JERICHO & workspace tenants
• Greeting visitors & dealing with their enquiries
• Sorting & distributing incoming post
• Photocopying, filing, laminating and other office duties
• Training and supporting a small team of beneficiaries for a wide range of reception and admin duties
• Delivering JERICHO's training manual
• Supporting beneficiaries to ensure they remain engaged and reach their potential
• Supporting beneficiaries with their qualifications
• Liaising with the People Support Team regarding beneficiaries' progress and concerns
• Maintaining health & safety records
• General building housekeeping
• Any other duties deemed necessary by the Line Manager

Jericho Workspace

• Building and maintaining relationships with current and potential Workspace tenants
• Showing potential tenants around the workspace
• Setting up new licence agreements
• Sorting coffee, tea, milk, printers, room bookings, setting up for meetings
• Any other duties deemed necessary by the Line Manager

PERSONAL SPECIFICATION

Values

• Commitment, understanding and living of Jericho’s five values: Respect, Equality, Love, Integrity and Excellence
• An appreciation of the Christian ethos of the organisation

Skills & Experience

• A self-motivated person, with a mature, professional outlook, who can also motivate others
• Evidence of ability and/or experience at helping people grow in confidence and self esteem such that they can achieve their true potential
• Knowledge and experience of supporting and training others
• An ability to prepare one’s own work plan and manage the activities of others
• Experience of managing a reception or administration team
• Good working knowledge of the Microsoft Office suite of programs 

Additional Consideration Will Be Given For The Following

• Evidence of ability and/or experience of working with socially excluded or marginalised people
• A recognised business administration qualification
• Experience of working in a multi-ethnic, multi- faith setting 

TO APPLY

Please apply through our website. You will be asked to fill in an online application form and to submit your CV.

Closing Date: 5pm on Wednesday the 18th August 2021 

Interview Date: Thursday the 26th August 2021 

Main Tasks and Responsibilities

Under the guidance and supervision of the Mission Office Administrator, the Donation Support Officer will be responsible for the following duties:

1. Process credit and debit card donation payments made to the MSSC and update the customer relationship management database (Donorflex) with details of online and telephone donations received. Respond to donor enquires, as required.
2. Record in the Donorflex database donations received direct to the MSSC bank account, including standing orders and direct debit payments, donations via online fundraising platforms (e.g., CAF Donate), direct bank transfer, MSSC accounts/vouchers, in memory giving and payroll giving. Respond to donor enquiries and report to the Finance Department, as required.
3. Contribute to the maintenance and development of the Mission Office database and other platforms to facilitate fundraising and accurate record keeping for interactions with donors, parishes, organisations, and suppliers.  
4. Assist donors with setting up and updating standing order and direct debit instructions to the MSSC. Respond to donor enquiries, as required.
5. Assist with general administration tasks in support of the smooth running of all fundraising/donation activities. This includes but not limited to support to our Legacy Advisor, maintenance of the legacy module in the Donorflex database, filing and reporting to the Finance Department, as required.
6. Participate in meetings of the Mission Office staff and undertake tasks and duties that arise which will contribute to the effective and efficient operation of the Mission Office.
7. Provide commendable customer care service to the MSSC supporters and maintain long-term relationships.
8. In collaboration with the MSSC Communications Officer, assist in producing inspiring communications to our donors & supporters.
9. Ensure that all fundraising/donation activities are carried out according to the laws in England, Wales & Scotland, and ensure adherence to the existing MSSC policies and procedures.

Care Coordinator

Contract:Permanent, Part Time

Hours:28 hours per week

Location:Birmingham

Salary:  £31,054 pro rata per annum (actual salary £24,844) Grade 18R

Application closing date: 1 August 2021

Expected date of interviews: 12, 16 & 19 August 2021

Job reference: VA403

Would you like to combine your experience of working in a mental health or social care setting with your passion for working with survivors of torture, to make a positive difference in someone’s life?

We have an exciting opportunity for a Care Coordinator to join our friendly busy centres located in Birmingham, where you will support in our clinical service delivery to our clients who are survivors of torture and organised crime. This is a truly pivotal role in the support of pain management strategies for our clients, which involves linking with, GPs, community physio services and running and facilitating 1:1 and group psychological pain management interventions alongside your colleagues.

Your client base will comprise of adults, children and families, many of whom have a breadth of complex needs. The key focus of the role will be the coordination of care for these clients across our rehabilitation pathways. Working together with our therapists, and legal and welfare staff as part of a truly multi-disciplinary team, you will assess the client care needs, prepare care plans and provide stabilisation support.

To be successful in this role you will need to use your evidence based assessment and intervention knowledge to confidently determine each client’s treatment needs and ensure that they are able to access the most appropriate support for their needs via multi-agency services.

Coordination of care across the rehabilitation pathways will include:

· Identifying the current clinical, social, and welfare needs of clients.

· Ensuring smooth transition through the clinical pathways offered within the service, and by external agencies.

· Working as part of the Multi-Disciplinary team while also working autonomously to assess and manage a range of clinical risk issues and clinical complexity.

· Acting as the named keyworker for clients who would benefit from Care Coordination.

· Empowering clients by enabling them to be involved in planning their own care.

This is an exciting time to join Freedom from Torture as we are focusing our efforts on the implementation of a new national strategy which places survivors at the very core of what we do. You will be given the opportunity to influence how the strategy is implemented nationally as well as shaping the delivery of the service within the Centre that you are based.

It’s essential that you are a registered mental health nurse, social worker or occupational therapist with substantial professional post registration experience and you must also be able to demonstrate extensive knowledge of safeguarding procedures and legislation.

If you would like to know more about the role please contact:

Sarah Owen at our Birmingham office – full contact details on the apply link.

In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution and 1% employee contribution.

To view the Job Description and Person Specification, please click the link provided.  

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for positive change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory DBS disclosure, as well as a need for full employment history and up to date employment references and the Right to work in the UK.

Freedom from Torture is an equal opportunity employer! People from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

We reserve the right to close the vacancy early if we receive a high volume of applications.

No agencies.

Purpose of the Job:

• To provide professional and effective OISC regulated casework as well as advice, guidance and support to a broad range of RMC’s service users.
• To assist/support the team and the management to meet the needs of the beneficiaries and achieve targets.
• To support and supervise colleagues on a lower level of OISC regulation and designated volunteers.
• To deliver presentations and represent RMC at meetings/events when required by management.
• To take responsibility of projects related to the job

Principal Tasks

Working within the team

• To ensure the requirements of OISC are respected and met during the delivery of immigration-related advice and casework.
• To assist the senior colleagues and managers in order to drive efficiency, quality, systems improvement and target achievement.
• To supervise and/or manage colleagues on a lower level of OISC-regulation and designated volunteers.

 Casework and advice

• To offer advice & casework to service users with various aspects related to their immigration case.
• To deliver the appropriate level of casework either independently or under supervision, depending on the level of OISC registration.
• To provide appropriate support and mentoring to any caseworkers and/or advisors that are under this role’s supervision.
• To maintain confidentiality in all dealings with service users and ensure their needs are met in a satisfactory and sensitive manner.

Other

• To be responsible for the day to day delivery of specific projects if requested by the Senior Management Team–this is flexible and could change depending on the nature of funding.

• To represent RMC at external meetings and events when required by senior colleagues. 
• To maintain effective working relationships with partners and stakeholders.

Flexibility

• In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed

___________________________________________________________________

Job spec

• OISC Level 1. Essential.
• Commitment to working towards OISC Level 2. Essential.
• Experience of advice work dealing with asylum seekers, refugees and vulnerable migrants. Highly desirable.
• Ability to communicate complex information clearly to distressed clients. Essential.
• A proven high standard of communication skills, including written, oral, presentational and inter-personal skills. Essential.
• Ability to produce high quality written work to deadline, organisational skills and the ability to manage and prioritise a demanding workload. Essential.
• Commitment to equality and diversity. Essential.
• An ability to self-motivate and work independently. Highly desirable.
• Experience of working in a multicultural environment and sensitivity towards other cultures. Highly desirable.
• Educated to degree level or equivalent. Desirable.
• A proven record of team work and flexibility. Desirable.
• Excellent listening skills and ability to empathise as well as establish boundaries to avoid emotional over involvement. Desirable.

Fluent in a community language. Desirable