Education And Wellbeing Coordinator Jobs in Greater London
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Be part of something amazing
We are looking for an organised and creative individual to join our service supporting Unpaid Carers in Lewisham to improve their health and wellbeing, and access support that meets their needs.
The team works with unpaid Adult Carers, Young Adult Carers and Young Carers and you will carry out home visits and community meetings, complete assessments, co-produce support plans, and develop effective relationships with Unpaid Carers, families, and professionals. You’ll build on your local knowledge to signpost and facilitate access to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities.
To facilitate group work, you will plan and deliver a programme of events, groups, activities, training and workshops. You’ll need to research and book trainers, venues, activities and resources, negotiate value for money, promote the calendar of events and manage bookings. The sessions will offer opportunities for Unpaid Carers to meet with peers, develop confidence, learn new skills, reduce social isolation, and improve their own wellbeing.
Applicants should have relevant personal or professional experience of working with Unpaid Carers and/or vulnerable adults or children in a social care, health, education or voluntary and community sector, as well as experience of planning and delivering a programme of group work.
You’ll need a practical understanding of barriers faced by Unpaid Carers, and an awareness of cultural differences and access to services. You should be an excellent communicator and able to motivate and empower others.
This is a full-time role. Driver and own car essential.
You can make a difference.
We offer our employees:
· Inclusive values-based environment
· Competitive remuneration package
· Workplace pension scheme
· Generous 31 days annual leave entitlement plus bank holidays
· Opportunities for hybrid working
· Benenden Health Care
· Death in Service Benefit
· Cycle to Work Scheme
· Employee Supported Volunteering scheme
· Development opportunities
· and more
Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.
Please either submit your CV with a short covering note or visit our website for full details.
Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.
Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.
The client requests no contact from agencies or media sales.
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).
Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply.
HE Partnerships at Unifrog
After successfully launching the HE Partnerships arm of Unifrog in 2020, we now support 175+ universities globally with raising brand awareness, inspiring the next generation, and developing a talented and diverse pipeline of prospective applicants. We also connect universities with teachers, advisors, and international school counselors through the Unifrog online community and in-person events.
Our focus remains on continuing to grow our global university partner numbers and building ever stronger relationships with our current partners. We are constantly exploring how we can develop our UK and international partnership offerings to make sure they are best-supporting universities in their marketing and recruitment aims, while at the same time making sure our student and teacher users have access to the best resources and opportunities possible.
There are three main areas of work:
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Insights - We provide university partners with aggregated user data from the Unifrog platform to uncover trends at subject and regional levels, with the aim of informing universities’ marketing, recruitment, and portfolio planning.
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Conferences, webinars, fairs, and other events - These in-person and online events enable universities to interact directly with our huge community of students and teachers. We’re focused on making them both useful and fun.
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Content collaboration - We co-create written and video content for students and teachers to do with progression, learning, wellbeing, and careers, which all end up on the Unifrog platform. The content could be anything from interviews with an admissions tutor about how their institution is unique, to a guide on what career pathways are available after studying a particular subject, or a Course on how to approach medieval literature.
The foundational principle of our HE Partnerships work is that everything we do has to be useful to students and teachers.
The role and your key responsibilities
You’ll be responsible for the success of the HE Partnerships team. You’ll set the team’s overall approach, line manage the team, and be responsible for meeting our HE growth and partner retention targets. You’ll need to foster the positive and innovative team environment that we expect at Unifrog.
Here are some of the main responsibilities within this role:
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Work with other people at Unifrog to continually refine how we make sales and better support our partners through our partnership offering. For example, you’ll work with our Data analysis, Marketing, and Events teams to:
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realise requests from partners for new data insights and reports
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identify insights and develop narratives for conference presentations
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improve the events we run with universities
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Work with the New Business Lead (HE & Employers) to design and oversee the execution of different prospecting campaigns, always considering the audience (university’s location, job role of recipient, university’s priorities) and tailoring each campaign accordingly.
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You’ll need to assess which conferences, sponsorship, and other marketing opportunities we should take advantage of.
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Determine the timing and key messaging for communication with our HE partners, and work with our Marketing team to deliver this communication.
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Manage our relationships with HE network organisations (e.g. HELOA). Seek out further opportunities that help position us as thought leaders in the undergraduate recruitment and admissions spaces.
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Line-manage the HE Partnerships team, for example:
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Shadow HE Partnerships Managers on demos and review calls, supporting them to keep improving in their role.
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Oversee successful partner engagement, auditing, and Matching campaign strategies led by our HE Partnerships Coordinator
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Conduct Performance and Development Reviews with the HE Partnerships team. Support them with their personal development goals.
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Be the point person for escalating issues related to partners at risk of not resubscribing.
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To help you stay close to the realities in the marketplace, you’ll manage a small number of university accounts, and be directly responsible for their growth and retention.
Working together
You’ll line manage our four HE Partnership Managers (who are responsible for bringing new university partners on board and building upon the relationships we have with our current partners), our HE Partnerships Coordinator (who is responsible for tracking partner engagement, flagging universities of concern, and supporting better usage of partnership activities such as Matching campaigns), and work closely with other team members in our marketing, data analysis, content and school-facing teams.
You’ll be line-managed by Unifrog’s Partnerships Director for International Schools and Higher Education.
What we’re looking for
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Resilient, and motivated to exceed targets
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Our sales and resubscription targets are achievable but ambitious. You’ll need to be determined to meet and exceed them.
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Strong communication skills
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You’ll be in frequent communication with many different people, both within Unifrog and externally – this will be in person, written, over the phone, and via video call. You’ll need to be an outstanding communicator.
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Personable, with a track record of excellent relationship management
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At Unifrog we’re known for our excellent customer service. You’ll need to provide fantastic support for your partner universities and make sure your team are doing the same.
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Previous experience as a line manager
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Supportive, motivational line management is a central element of this role. You’ll be helping your team both to meet their targets and to develop professionally.
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Sector insight
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We work with universities around the world that are often very different from each other; you need to be quick to understand how we can be useful to them, and how they can be useful to our students and teachers.
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Attention to detail
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Whether it’s marketing collateral or a new Insights Report, it’s important you have the skills and discipline to carefully check our HE-focused content.
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Proactive attitude and willingness to get stuck in
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You need to be excited about going beyond the core responsibilities detailed above to improve what we do and make it a success.
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Benefits
Head to our jobs page for a full list of the excellent benefits we offer our team.
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Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools.
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Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
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Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
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Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
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£57,000 to £59,000 (Grade D) plus commission and a share in a company-wide performance bonus.
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Full-time.
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28 days paid holiday per year (plus bank holidays).
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Working hours are 9:00 am to 5:00 pm, Monday to Thursday, and 9:00 am to 4:30 pm on Friday.
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Work remotely or in our London office. (If remote, then some travel to London will be expected).
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Start date: as soon as possible, though we will be flexible for the right candidate.
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We can only consider candidates who have the right to work in the UK.
Application process
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Deadline: 10:00AM (BST) on Tuesday 7th May 2024.
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Stage 1: Application form (~1 hour) ✍️
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Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
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i. Why do you want to work at Unifrog? (250 words)
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ii. With reference to the job description and your experience, what makes you an excellent candidate for this role? (250 words)
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iii. Tell us about a time you have had to meet or exceed targets. What was your approach? (250 words)
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Stage 2: The next stage of the application process will be two short tasks. We will schedule these tasks throughout the application window so we encourage you to apply early.
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Stage 3: Video call interview (1 hour)
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A short demonstration of a Unifrog tool (resources will be provided) (20 mins)
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Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (40 mins).
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Video call interviews will be held w/c 20th May 2024.
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Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
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Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.
Inclusion and diversity at Unifrog
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Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
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As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
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To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
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To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.
The client requests no contact from agencies or media sales.
About Us
Headway East London is a charity supporting people affected by brain injury. Working across 13 London boroughs we offer specialist support and services for survivors and their family. We offer therapies, advocacy, family support and community support work alongside our day service: a community venue where people can make the most of their abilities and interests.
We also promote awareness and understanding of brain injury by providing information to the public, and offering training to university students, professionals and businesses.
Our vision is to build a community where people with brain injury are valued, respected and able to fulfil their potential.
About the Role
We are looking for a Day Service Co-ordinator to join our art studio team and support people living with brain injury in our day centre in Haggerston.
You will take responsibility for organising and delivering activities in the Submit to Love art studio, such as supporting members in creating new artworks, planning and delivering events and outings, and engaging members in a variety of other activities in response to their needs and interests.
The role also involves providing advocacy and support (key working) for up to 12 members and ensuring the smooth running of the day service as a member of the co-ordinating team.
Principal Duties and Responsibilities
Activities in the art studio:
- Support members to engage creatively and develop their personal artistic practise.
- Work alongside the studio manager, day service members and volunteers to plan and deliver events, including artist led workshops, exhibitions and open studios.
- Plan trips to cultural events and experiences.
Key working:
- Act as key worker for up to 16 members, checking in regularly about their engagement in the centre and their general wellbeing, and supporting them with information, advice, and advocacy as appropriate.
- Establish and maintain contact with members’ families, carers, and relevant statutory partners to facilitate good communication and better provide appropriate support.
- Maintain accurate and up-to-date records, including comprehensive individual risk assessments.
Day Service co-ordination:
- Work closely with colleagues and volunteers in the day service and other teams at Headway East London to create a welcoming, supportive, and stimulating environment for members.
- Share responsibility for practical tasks in the day service to ensure its smooth running.
- Work sensitively with volunteers, supporting them alongside the volunteer co-ordinator to take on meaningful and rewarding roles in the day service.
How to apply:
Please visit our website for more infomation on how to apply for this role. Closing date for applications is Friday 10th May 2024 at 9:00am.
We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.
Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do.
The client requests no contact from agencies or media sales.
Job Title: Events Co-ordinator
Reports to: Events Manager
Line reports: None
Department: Education, Training and Events
Contract terms: 12 months fixed term (maternity cover), full time
Salary £36,065-£37,013
Location: London-based, with hybrid working
The Royal College of Ophthalmologists (RCOphth) is a membership organisation and the voice of the profession, with over 4,000 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.
Job Purpose
As part of the four strong events team, this role is responsible for coordinating the delivery of numerous educational events throughout the year. These events support the clinical and non-clinical skills and professional development of our members as key components of lifelong learning and improvement.
In addition, the role will support the Events Manager in the administration of the showcase Annual Congress as well as the Admissions Ceremony. As part of the team, you will also assist other team members as necessary.
Main Purpose and Deliverables
- Delivery of the Training the Trainers Courses (TTT) and Certificate of eligibility for Specialist Registration (CESR) Courses.
- End to end event, speaker and customer support specifically for the TTT and CESR events and as delegated for the education and seminar programme.
- Assist in the management of the education and seminar programme as well as the Admissions Ceremony with the Events Manager.
- Management of Congress registration.
Main responsibilities
- Liaising with the comms team to market events.
- Respond to all enquiries.
- Manage the online course booking process (this includes payments receipts, etc.)
- Send out event information to attendees.
- Produce feedback and collate the information.
- Send out course completion or attendance certificates.
- Book all rooms as required and catering.
- Organise speakers for events, liaising with relevant stakeholders.
- Book the speakers’ hotel accommodation.
- Maintain the relevant sections on the College website.
- Maintain the database for relevant faculty and facilitators.
- Maintain, in liaison with each TTT Lead, the material to be used for pre-learning and throughout the courses.
- Check and sign off expenses from trainers attending courses.
- Provide administrative support for Ophthalmic Practitioner (OPT) TTT courses.
- Produce delegate and speaker registers.
- Timely uploading of talks on site.
- Be the main point of contact for speakers and chairs during the event.
Management of Congress registration
- Responsibility for the management of the Congress registration process, working with the Events Manager to the agreed event delivery schedule.
- Set up prices on the Eventsforce database.
- Update congress website with prices.
- Deal with all queries relating to registration.
- Update delegate records and information on the Eventsforce database.
- Add speaker registration and bulk registrations from sponsors.
- Management of on-site registration during the four days of Congress.
- Supervision of other staff members on registration desk.
- Deal with on-site queries and responding appropriately.
- Develop and send out feedback form, collate feedback and distribute.
- Produce the CPD template and send to all delegates who attended.
Support the Skills Co-ordinator/ Skills and Events Administrator when required
- To provide support to trainers on skills courses.
- To set up courses in the absence of the Skills Co-ordinator which includes running courses, cleaning up the skills centre and associated duties undertaken normally by the Skills Co-ordinator.
Other duties
- Assist in the administration of the Admissions Ceremony.
- Some travel is expected, including attendance at events and overnight stays. Working outside normal hours may also be required from time to time.
- Undertake any other reasonable duties as required by the Events Manager or Head of Education, Training and Events.
Inclusion and Diversity statement
RCOphth is committed to encouraging inclusion, equity and diversity among our staff, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010. We want a working environment where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all employees to champion and live our values through their work at every opportunity.
Our values are:
Inclusion
- actively welcoming a diversity of experiences and perspectives
- everyone being respected and encouraged to participate regardless of their background or role
Integrity
- being open and honest, demonstrating accountability in all its work
- evidenced-based and transparent decision-making, utilising a range of data, information, expertise and experience
Innovation
- creating novel opportunities to advance and deliver on its aims, anticipating changing circumstances
- actively welcoming fresh ideas and approaches
- fostering a climate of ambition and excellence drawing on expertise from across the College’s communities
Improvement
- being a learning organisation, reflecting on both successes and mistakes
- continuous and sustainable development across all its activities
Person Specification
Knowledge, Qualifications and Experience
- Experience of working in a varied, administrative role
- Experience of the end-to-end delivery of events such as meetings or courses.
- Experience of working with a wide range of stakeholders e.g. doctors and suppliers.
- Knowledge of Microsoft Office software
Skills and Abilities
- Good organisational, prioritisation and time management skills
- Excellent written and communication skills
- Excellent interpersonal skills; the ability to relay key information and handle enquiries
- Willingness to learn new technical procedures and how to operate sophisticated equipment
- Ability to work well under pressure and on own initiative
- Ability to manage conflicting demands
- Excellent attention to detail
- Work with a strong focus on quality of service
- Willingness to work flexibly to meet the needs of the department/College, outside of the standard 09:00 – 17:00 hours if required
Personal Qualities (Attributes)
- Commitment to equity and diversity and understanding of how this applies to own area of work
- Committed to own continuing professional development
Staff benefits
We offer a friendly and supportive working environment and make sure our employees are well looked after with a great benefits package, which includes:
Work life balance and family friendly benefits
- Hybrid working (2 days in the office, 3 from home)
- 25 days of annual leave, increasing to 30 days with length of service (plus bank holidays and office closure between Xmas and New Year)
- 1 day of paid leave to move house
- Enhanced parental leave
Planning for your future
- Employer pension contributions are double the employees, up to a maximum employer contribution of 12%.
- Life assurance of 4x of base salary
Career development
- All staff are offered opportunities for learning and development, in addition to a comprehensive e-learning package
- Study loans
Travel
- Season ticket loan
- Cycle to work scheme
Wellbeing
- Summer Fridays (staff can finish 90 minutes early from 17th July – 31st August)
- Enhanced Employee Assistance Programme (with access to free counselling sessions)
- Health cash plan
How to apply
Please submit your CV and a covering letter (maximum 2-pages) The cover letter must explain what makes you suitable for the role. Please use the Job Description for reference.
Interviews will be held at our office in Euston, week commencing 10 June 2024. Please indicate if you are likely to need any reasonable adjustments to successfully complete this interview.
Applicants must already have the right to work within the UK without restriction. Only shortlisted candidates will be contacted.
The closing date for applications is 25 May 2024.
The client requests no contact from agencies or media sales.
Ruils is a user-led charity that supports disabled adults and people with long-term health and/or mental health conditions to live independently, be part of their community and live life to the full. We provide information, advice, practical support, befriending and accessible activities to our clients and families.
We are working with the SWL ICB and local GPs to deliver an exciting new service within Hampton North. The Community Health and Wellbeing Worker will speak to households about health and wellbeing, alongside offering support to connect people to services and activities in their local community. The role aims to empower people to take control of their lives.
It involves working with people who may be experiencing a number of issues, so you will need outstanding listening and communication skills, empathy and enthusiasm. You will need excellent organisational skills, be adept at seeking out information for relevant community services and have the tenacity to help people achieve sustainable improvements in their wellbeing.
Main duties include:
- Managing a caseload of households, providing monthly home visits and providing a continuous point of contact for all members of the household.
- Working with the client to assess their needs, create personalised action plans and locate support within the community.
- Supporting clients to prioritise and address practical, health, social and emotional issues in their lives which affect their wellbeing.
- Engaging with community organisations and specialist services that provide support to ease the pathway for your clients.
- Building and maintaining relationships with primary care networks, GPs, health care professionals and services across the borough.
What we can offer you:
- A vibrant and interesting work environment – every day is different.
- An experienced and supportive leadership team.
- Training and development opportunities.
- Flexible working.
- Kind and caring colleagues who work as a team.
- A cycle-to-work scheme.
- An employee assistance programme (EAP).
We operate a Guaranteed Interview Scheme; we will guarantee an interview to all disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.
To apply, please email Viv Sage, HR Consultant, via the Apply button.
Closing date: 9th May 2024
Interview date: w/c 13th May 2024
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Make a difference
This is an exciting opportunity to join our new service supporting Unpaid Carers across Lewisham to improve their health and wellbeing, and access support that meets their needs.
The team works with unpaid Adult Carers, Young Adult Carers and Young Carers, completing statutory and holistic assessments to understand people’s individual circumstances and level of need. You will carry out home visits and community meetings, co-produce support plans, and develop effective relationships with Unpaid Carers, families, and professionals.
You’ll build on your local knowledge to signpost and facilitate access for Unpaid Carers to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities. You will also support the development of escalation plans so that Unpaid Carers are prepared for unforeseen circumstances that would impact negatively on ability to care.
Applicants should have relevant personal or professional experience of working with Unpaid Carers and/or vulnerable adults or children in a social care, health, education or voluntary and community sector. You’ll need a practical understanding of barriers faced by Unpaid Carers, and an awareness of cultural differences and access to services. Experience of working in mental health or dementia services would be an advantage.
You should be an excellent communicator and able to motivate and empower others. This is a full-time role.
Don’t wait. Apply today!
We offer our employees:
- Inclusive values-based environment
- Competitive remuneration package
- Workplace pension scheme
- Generous 31 days annual leave entitlement plus bank holidays
- Opportunities for hybrid working
- Benenden Health Care
- Death in Service Benefit
- Cycle to Work Scheme
- Employee Supported Volunteering scheme
- Development opportunities
- and more
Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.
Please either submit your CV with a short covering note or visit our website for full details.
Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.
Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.
The client requests no contact from agencies or media sales.
JOB DESCRIPTION
As we have launched our ambitious 5-year strategic plan this post will play a key role at Greenwich Students’ Union in supporting students to stay and succeed at university.
GSU Advocacy and Policy Team is leading an award-winning outreach project that seeks to support students to stay and succeed at Greenwich. A team of part-time student staff call 1000’s of students each term, supporting them to navigate University life, services and GSU. This role will support the award-winning team to deliver proactive supportive calls to students.
In this post you will :
- To supervise the retention calling project staff
- To support with escalations for students experiencing difficulties
- To spot trends in student issues and assist with reporting
We’re looking for an enthusiastic candidate who has an interest in supporting our students to become their best.
You don’t have to come from a higher education background, but you should have an interest in supporting students to succeed.
This role sits within the Advocacy and Policy Team and focus on making 1-1 timely interventions to support students to succeed as well as identifying broader trends in student behaviour to inform our strategic approach to services and support.
Duties and Key Responsibilities
This post holder will be part of the Advocacy and Policy Team and will be expected to contribute to the department’s wider objectives and planning.
Delivery of Outreach
- Coordinate the team to deliver outbound phone calls and taking inbound calls in a call centre model, including opening and closing
- Ensure that the quality of personal outreach delivery is consistent and in line with the agreed scripts and conversation structures to support students
- Ensure the team provide excellent customer service to students, at all times seeking to support students’ needs appropriately, clarifying information and providing appropriate solutions
- Support other retention and wellbeing initiatives throughout the year
Supervision
- Support with training and development of student-staff team
- Support with the scheduling of shifts, monitoring of attendance and submitting of payroll
- Undertake 1-1’s with student staff, identifying additional support
Signposting & Monitoring
- Keep accurate records of all calls and student outreach in line with provided data tools
- Support callers to identify potential concerns from students and signpost students to the most relevant support pathway
- Closely monitor for any safety or safeguarding concerns from students, and support with escalations
- Support with the analysis of issues and regular reporting as directed
Personal Learning and Responsibility
- Undertake all training and development as required within the role
- Take responsibility for personal learning and development
General Responsibilities
- Represent and be an ambassador for GSU.
- Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position.
- Maintain and improve competencies through continuous professional development.
- Abide by organisational policies, codes of conduct and practices.
- Support and promote liberation, diversity and equality of opportunity in the workplace.
- Treat with confidentiality any personal, private, or sensitive
- information about individual organisations and/ or clients or staff and Project data.
- Actively seek better ways to assist GSU in its effort to become a more sustainable workplace.
- Any other duties commensurate with the accountabilities of the post.
PERSONAL SPECIFICATION
Experience
- Relevant experience working in a customer or support service-aligned role
- Experience of time management
- Experience of working well within a team to achieve targets
- Experience drafting reports with an eye for detail.
Knowledge
- Clear communication skills, particularly over the phone and by e-mail
- Ability to troubleshoot difficult situations, and deal with them calmly, efficiently, and effectively.
- Sensitivity and understanding for others, utilising active listening skills
- IT skills at a level that supports logging of data, email, internet, and database.
- Time management and organisational skills.
- Ability to engage with new people and build rapport quickly.
- Self-motivated with the confidence to work alone but can also work co-operatively and flexibly as part of a team.
- Ability to stay focused and efficient in the face of changing priorities.
Education/Training
- No specific qualification is required, but evidence of recent continuing professional development in a professional area relevant to the post is required
Essential Personal Attributes and other requirements
- A role model who promotes high standards of ethics, integrity and honesty.
- Able to travel between campuses on occasion. Mainly based at Avery Hill – free inter-campus bus service available.
- Works well in a team with a flexible approach to work.
- An ability to apply awareness of diversity issues to all areas of work. Commitment to the values and ethos of GSU
Visa Requirement
Please note that the successful candidate will need to have the right to work in the UK. GSU is unable to sponsor an employment visa for this role.
The client requests no contact from agencies or media sales.
The Organisation
ImpactEd Group consists of 3 discrete, but complementary, business units:
- ImpactEd Evaluation works with schools and organisations to analyse the impact of programmes and interventions to help partners do more of what works and less of what doesn’t.
- ImpactEd Consulting offers strategic and operational support for its partners, to address challenges and underpin carefully managed growth.
- The Engagement Platform (TEP) measures school and teacher engagement to support sustainable working cultures.
Since being founded in 2017, ImpactEd has worked with thousands of schools and hundreds of organisations, serving more than a quarter of a million pupils annually. We are a growing and skilled team of over 30 people. Our strategy commits to systemic impact by helping our partners to make better decisions and empowering our team to make decisions on behalf of the organisation as part of our aspirations for employee ownership.
The Opportunity
This role sits within our Evaluation unit in our Impact Partnerships team, who work with education organisations such as charities, universities and education technology companies (our ‘impact partners’). Our work focuses on helping these organisations to design and deliver evaluations, and to build their capacity for impact evaluation.
We are looking for a candidate who can support the team internally with a variety of delivery and administrative processes, working directly with our schools and partners to support their evaluation journey. This will include supporting new schools through their onboarding and data collection processes and monitoring their usage of our digital platform, the School Impact Platform. You will also be responsible for liaising with schools to schedule focus groups with teachers and pupils and organise these events accordingly, and supporting colleagues with facilitating data collection and analysis, which will include reporting processes and creating surveys which form part of our evaluation work with schools.
The successful candidate will also have the opportunity to apply for our new professional development pathway, launching this summer. On this two-year scheme, a small cohort will rotate between our practices, gaining wider experience within strategy, evaluation and operational development within the education and social enterprise space.
About You
We are looking for some of the following attributes, though you might be more experienced in some areas than others, and open to a range of backgrounds:
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Understanding and experience of the UK education system
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Experience of quantitative and qualitative data analysis (using Excel is preferred, and this doesn’t need to be highly advanced) and report writing
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Experience of working within an administrative or customer service/partner focused role
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Track record of effective process and project management.
As well as this, you are likely to be most successful in the role if you:
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Communicate clearly and persuasively, both written and verbally
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Have exceptional attention to detail and enjoy setting up and working to clear processes
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Are analytical and happy to spend time reviewing research literature or scrutinising data
Are entrepreneurial and solution-focused: you can think on your feet and adapt to change.
Why Us?
As an organisation we care deeply about creating a meaningful place to work and supporting people to grow personally and professionally. These are reflected in our organisational values and our commitments to:
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Agile and flexible working: responsive management, flexible hours, hybrid or fully remote working
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Personal excellence: we invest significantly in professional development, including an individual CPD budget, and formal and informal training and support
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Mental health and wellbeing: access to health and wellbeing advice and free therapist support.
Diversity and inclusion at ImpactEd Group
As a growing organisation we are committed to:
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Becoming increasingly representative of the sector and geographies that we operate in
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Providing a positive experience of work as part of an inclusive culture led by our organisational values
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Maintaining an annual EDI action plan - led by the internal team and supported by a Board sponsor.
What to expect from the recruitment process:
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We use a recruitment system, Applied, which debiases the recruitment process and all applications are anonymised until the point of interview
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We implement a standardised interview template and competencies matrix.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
C4WS Welfare Coordinator Advert 2024:
C4WS Homeless Project (registered charity, no 1189622) which provides support to people experiencing homelessness year-round, through a well-established winter night shelter in Camden, a lunchtime club, Jobs Club, mentoring scheme, hosting scheme and various other activities. We are passionate about helping people rebuild their lives after homelessness and working towards living independently.
What We Do:
Every winter, we work with a number of churches in the London Borough of Camden who offer their venues to us to run a night shelter. We operate from a different venue every night of the week, and run one circuit, accommodating 16 guests.
We provide camp beds and offer a hot evening meal. Our guests leave in the morning after a hot breakfast, ready to attend activities and meetings in our offices in Euston.
Advice and Support
Whilst the shelter operates seasonally, every winter, our team works year round, dedicated to offering advice, advocacy and practical support. This can be accessed by former night shelter guests, and via our weekly drop in, Friday Club. Guests can also access other services provided by C4WS including lunch, laundry and showers.
The Role:
Our small, dedicated team is looking for a Welfare Coordinator, to deliver holistic welfare support to all those who access our services. You will work alongside another member of the team to ensure that guests are supported both during and after their stay in the C4WS night shelter to ensure the stability of their move on.
You will possess a passion for working in the homeless sector, supporting those experiencing homelessness to rebuild their lives and ideally have direct and relevant experience of working with this demographic, or similarly vulnerable and/or disadvantaged groups.
As well as providing Welfare Support, you will also be a presence at the shelter for up to two evenings a week during the shelter season (November – March) including weekends, and you will need to lead a team of volunteers to ensure the safe running of the shelter on those occasions.
C4WS is a small charity, that delivers an outstanding service to those who access our support. It is thanks to a wide network of referral partners, corporate and individual volunteers, plus the support of several religious communities in Camden, who we have worked with over the last 20 years, that we can have such a positive impact on a person’s life. You will become part of that network, and learn more about the sector, as well as being focused on the current landscape of homelessness in the Borough of Camden.
Essential:
• Experience of working with and supporting homeless people, or similarly vulnerable and/or disadvantaged groups.
• Highly organised, the ability to prioritise workload and work efficiently to deadlines.
• Strong interpersonal skills: the ability to listen to and work effectively alongside shelter guests, volunteers, staff, trustees and partner agencies.
• Experience of assessing risks both formally and ongoing, and at putting appropriate measures In place.
• Experience of managing challenging behaviour, incidents and emergencies.
• Good oral and written communication skills.
• The ability to take initiative when appropriate and work unsupervised, including being punctual and reliable.
• Good office-based administrative skills including computer literacy.
• Ability to work flexibly and collaboratively.
• The willingness to undertake any training, as deemed appropriate by C4WS.
Desirable
• Knowledge of welfare benefits process
• Experience of representing an organisation publicly i.e. via the media and at events
• Knowledge of Camden
Salary: £30,000 per annum
Contract: 1 year contract subject to review and extension based on performance
Application deadline: Tuesday 7th May at 12pm (midday)
Interviews: Week of 13th May 2024
Please send your CV alongside a covering letter detailing why you are the right candidate for the role.
C4WS is an equal opportunities employer.
Haringey Migrant Support Centre is a community-based organisation, with over a decade of experience supporting migrants in Haringey and neighbouring boroughs. We provide free and professional advice, casework, referrals and signposting on issues relating to immigration, housing and welfare. We also have a Community wellbeing space and advocate for change through policy and campaigns work. HMSC has a staff team of 9 people. We are supported by a team of 40 volunteers.
We run a busy service which is responsive to a fast-changing environment. We are looking for an Operations Coordinator to lead on all aspects of the smooth running of the office, financial and organisational administration and premises management as well as taking a key role in our external communications.
The ideal candidate will enjoy working in a small, busy organisation, and must be confident taking a lead on their own work. You will be part of a committed and friendly team, with the opportunity to develop new skills, contribute to the organisation’s direction, and gain a thorough understanding of HMSC and the wider sector. This role will suit someone who is very well organised and values the importance of excellent administration and process management in underpinning the success of a people-facing community team. You will work at the heart of the organisation, and across different teams, to play a pivotal role in ensuring HMSC is able to assist hundreds of migrants approaching the service every year.
Working for HMSC: Staff terms and conditions include a supportive probationary period, contractual sick pay scheme, Pension scheme, and generous leave of absence allowances.
You can find out more about HMSC and the work we do on our website.
To apply, you will need to submit the application form by 9am on Monday 6th May. Late applications will not be accepted. Interviews will take place in the week beginning 13th May.
We are proud to be a member of the Experts by Experience Employment Network, which aims to increase representation of people with lived experience in the charitable sector. Please feel free to use information and resources on their website which may help in preparing your job application.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a MARAC Co-ordinator
Salary: Up to £33,000
Location: Brent Council and other co-locations
Hours: 35 Hours per week
Contract: Fixed Term Contract - until March 2025
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role may require Prison and or Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
The MARAC Coordinator will coordinate, administer, and manage the operation of the MARAC. One of the main purposes of the role is to bring together agencies to ensure that local systems are truly keeping survivors safe, holding perpetrators to account, and preventing domestic abuse. A key principle of the post is respecting the independence of each agency and ensuring the MARAC’s key principles are survivor’s and children’s safety, offender accountability and giving a clear message that domestic abuse is s crime that will not be tolerated. The post holder will be located in Brent, and will meet MARAC partners in a variety of settings in the community. The post holder will also spend time raising awareness of the service, domestic abuse, and the MARAC in addition to training agencies on the MARAC and inducting new MARAC representatives on the MARAC.
The post holder will have an excellent understanding of domestic abuse and its effects on women and children, of best practice in supporting survivors of domestic abuse, and of the MARAC. The post holder will also have a good understanding of managing a project.
About You:
To be successful as the MARAC Co-ordinator you will need the below experience and skills:
Excellent understanding of domestic abuse and its effects on women and children, of best practice in supporting survivors of domestic abuse, and of the MARAC.
Thorough knowledge of safeguarding practice, procedures and legislation
A good understanding of the importance of confidentiality and anti-discriminatory practice, safe practice and health and safety procedures
Experience of risk and needs assessment, safety and support planning, and crisis planning and successfully managing high numbers of referrals
A clear understanding of the coordinated community response to domestic violence and abuse, how it relates to MARAC in particular, and experience of the purpose and workings of MARAC
Experience of supervision/coaching of staff or volunteers, of managing performance and achieving targets through review of individual and team practice
Excellent written and verbal communication and presentation skills; including report writing, data collection and monitoring
Good understanding of managing a project
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
· Closing Date for Applications: Sunday 19 May 2024 @23:59
· Interviews are taking place on a rolling basis
· *Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The role
This role sits in our people team, supporting the charity by providing a professional, comprehensive and proactive recruitment service. To work closely with the HR advisors, the HR coordinator and as necessary, the HR and organisational development manager, to support recruitment and selection-based projects.
As the first point of contact for all recruitment related queries from recruiting managers and candidates, you’ll be responsible for uploading vacancies and supporting information onto our online advertising platforms and manage recruitment activity as a key user of our recruitment applicant tracking system (ATS). You’ll also ensure all our recruitment and selection literature, including adverts and job descriptions are correctly branded and formatted.
You’ll actively support and provide guidance to recruiting managers at the beginning and during all the stages of the recruitment process, along with offering a face to face service to build key stakeholder relationships across the charity. You’ll also be required, when necessary to actively represent the people team at interviews.
You’ll also be responsible for managing the recruitment inbox and supporting recruiting managers and the HR advisors from coordinating interviews to creating a range of quarterly recruitment reports.
About you
You’ll have experience of working in a recruitment administrative role within an HR or recruitment function. And be proficient in using administrative systems and databases specific to recruitment. You’ll have the ability to work as part of a hybrid team and possess excellent written and verbal communications skills allowing you to work together at all times when in the office or when working from home. You’ll understand the importance of working accurately and with attention to detail within a confidential framework and have the ability to use your initiative to plan and organise your own workload.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland.
Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you, whenever you need it.
Dedicated campaigners are here. Fighting for the best possible treatment, services and care, for anyone affected by breast cancer.
Why? Because we believe that by 2050, everyone diagnosed with breast cancer will live – and be supported to live well. But to create that future, we need to act now.
Job description and benefits
The job description and our attractive benefits package are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our London office, however in line with our hybrid working practice, you will be required to work 2 days in the office which will be Tuesday and Wednesday; the remaining days will be from home.
When applying
We hope you choose to apply for this role. In support of your application, you’ll be asked to submit your anonymised CV and a supporting statement. When applying please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria. If you’ve any questions regarding this role please contact the Breast Cancer Now recruitment team in the first instance.
We’re committed to promoting equity, valuing diversity and creating an inclusive environment for everyone. This is for those who work for us, work with us, support us and who we support. EDI is core to the vision, mission and strategic objectives of our charity. This is being continuously adapted to the way we work. So, we all have a part to play in embedding and living our EDI values to translate our ongoing commitment to EDI.
Closing date: 9am on Thursday 9 May 2024
Interview date: Wednesday 22 May 2024
The King’s Cross Good Neighbours Scheme (GNS) is a community-led initiative that builds local networks so residents can work towards achieving a community vision. This includes through developing a programme of weekly activities and community events – bringing all walks of life together. The GNS in King’s Cross is based in the Hugh Cubitt Community Centre, at the heart of the Priory Green estate’
Help on your doorstep is a community-based Islington charity which aims to improve health and well-being for Islington residents.
The GNS has developed a focus on the Five Ways to Wellbeing (New Economics Foundation, 2008), enabling residents to:
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Connect - talk and listen, be there, feel connected
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Keep learning - embrace new experiences, see opportunities, surprise yourself
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Give - your time, your words, your presence
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Be active - do what you can, enjoy what you do
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Take notice - remember the simple things that give you joy (also listed as be mindful/ care for your mental health).
We are looking for candidates with experience of community development, outreach and volunteer management who can:
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Work with residents and volunteers to deliver and develop the weekly programme of activities and one-off events
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Recruit, support and empower local residents as volunteers and champions for the area
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Lead on the delivery of the Kings Cross Good Neighbours Scheme (GNS), working with local residents, staff and partners to ensure that community participation and wellbeing objectives are met.
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Work with our partners including Peabody Housing Association to build on the strengths of the local community
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Undertake outreach in the Kings Cross area to raise awareness of the Good Neighbours Scheme and engage with residents
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Work to address social isolation and support the community through the process of residents working together to design and deliver the project.
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Organise events that meet the needs of residents
Application Instructions
Please See enclosed Job Description (with person specification)
Please complete the enclosed Application form and separate (anonymous) Equal Opportunities Form
Please note CVs will not be accepted
The client requests no contact from agencies or media sales.
The client requests no contact from agencies or media sales.
The Project Coordinator will work closely with our team of five Programme Managers to support with the day-to-day operations of the programme. You’ll enjoy supporting with a varied range of tasks and be able to quickly develop a rapport with a wide range of stakeholders. On one day you may be supporting with our volunteering training, writing case studies, or having support calls with the programme’s beneficiaries.
You will need to be based in London to meet our members and beneficiaries.
The salary is in line with our BITC job framework - minimum of £25,875 per annum up to £29,497 per annum - London office based.
Closing date: Sunday 5 May 2024 at midnight
Interviews in the w/c Monday 13 May 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Community Action Redbridge is a local infrastructure organisation working to create a fairer Redbridge where every one and every community thrives. Our mission is to support strong and resilient communities where people lead happy, healthy and fulfilling lives.
We are looking for a passionate and experienced programme manager to lead our social prescribing team. In this role, you will be responsible for managing and developing a programme of work that builds on people’s strengths, and draws on the strengths of their communities, to:
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Build individual, family and community resilience
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Support empowerment and independence
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Reduce social isolation and loneliness
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Increase choice and control
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Facilitate inclusion and connectedness
Through gathering insight and data, you will also play an important role in supporting the development of local plans and priorities, helping to ensure that they meet the needs and aspirations of local people.
The successful candidate will be passionate about the power and potential of communities. You will bring previous experience of asset-based community development and a track record of managing and developing impactful projects.
Please note that this role can be offered on a hybrid basis, with a minimum of 3 days a week in the office.
What it’s like to work at Community Action Redbridge
We are committed to creating a truly inclusive workplace culture that embraces and celebrates difference. Building a team that reflects the diversity of our communities and brings together a range of experiences, backgrounds and perspectives is essential to the work we do.
We want Community Action Redbridge to be a safe space for everyone to bring their whole selves to work, where all our employees have the opportunity to thrive, and feel recognised and valued for the work they do.
We offer some great benefits including 28 days’ annual leave plus public holidays, a free and confidential employee helpline, face-to-face and telephone counselling, an employee discount scheme, and a travel loan and cycle to work scheme.
How to apply
Please download the application pack on our website and return your completed application via email by 11.59pm on Sunday 5th May 2024.
Interviews are expected to take place the week commencing 13th May 2024.
The client requests no contact from agencies or media sales.