Employer supported volunteering manager jobs

This is one of two District Property Secretary roles in North West England Methodist District, who will be the first point of contact on all matters relating to property. Using their knowledge of land and buildings, and their use and maintenance, in addition to knowledge of governance in the Methodist church context, the postholders will ensure a coherent and holistic approach to property across the District. 

Key Responsibilities 

Provide advice to churches and circuits on property-related matters

Work with colleagues, including ministers and lay members of the circuits and churches within the District, to maximise utilisation of property and land across the District for mission and income generation, in line with Connexional property strategy

- Support with selling properties

- Collaborate with colleagues on seeking alternative opportunities for mission or income generation

- Provide guidance on potential grant opportunities

Provide support with the instruction of professional advisors and contractors and liaise with surveyors as necessary

Provide advice and support to ensure projects are delivered effectively and in compliance with relevant standards and legislation

Support the management of the consents process

- Advise the consent giving body of the District regarding property projects and the feasibility of District grants

- Provide support on the use of the online consents system

- Oversee the submission of annual returns

Provide oversight of quinquennial inspections

- Ensure inspections are undertaken in a timely manner

- Ensure action points are followed up

- Collate copies of returns

To assist in the development and continual review of the District Development Plan for property

Ensure work is in line with the requirements of relevant bodies and legislation

- The Methodist Standing Orders and Connexional Team (including as a member of the Connexional Property Group)

- Maintain the District relationship with TMCP and action any correspondence as required

Report at District Policy Committee/Synod as required   

NWED covers the geographical areas of Cumbria, Lancashire, Greater Manchester, Merseyside, and parts of Cheshire and Derbyshire. 

Salary: £38,000 - £42,000

Hours: 35hrs per week, including some evening and weekend working

Location: Home-based, with some travelling required

Responsible to: District Secretary: Administration Compliance

Terms and Conditions

33 days (231hrs) annual leave entitlement per year, including public holidays.

There is a contributory pension scheme to which eligible lay employees will be auto-enrolled. Lay employees who do not meet the auto-enrolment criteria are eligible to join the scheme subject to certain provisions.

Appointment will be subject to a satisfactory Enhanced Disclosure & Barring Service (DBS) disclosure.

Appointment will be subject to satisfactory references.

Appointment will be subject to the satisfactory completion of up to three-month probationary period.

Opportunities for study and for training.

The North West England District is committed to safeguarding, safer recruitment, inclusion and equality, and promoting the welfare of the communities served. As such, the successful candidate will be subject to safer recruitment pre-employment checks and be required to complete relevant training in the course of their probationary period.

At Ambitious about Autism, we are currently looking for a Trust Fundraiser to join our team.

This role will be a key part of our Philanthropy team, working on securing funding from charitable trusts and foundations with the capacity to give up to £30,000. The Philanthropy team is highly regarded, consistently bringing in over half of our organisation's total voluntary income.

You'll research, identify and drive forward new income opportunities, maintain relationships with existing donors and ensure our supporters have an excellent experience through giving to us. You'll deliver high quality, written applications and reports to trusts and foundations, in line with funder deadlines and keep in touch with donors and prospects via phone, virtually and in face-to-face meetings and visits.

We are looking for someone who has:

• The ability to manage a task or project from conception to completion and meeting set deadlines
• The ability to engage, inspire, manage and collaborate with internal and external stakeholders
• Excellent interpersonal written and verbal communication skills
• Ability to think creatively and innovatively to generate income in line with the organisational strategy
• Excellent organisational, prioritisation and time management skills in order to work to tight deadlines in a busy environment

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

At Lewisham Refugee and Migrant Network we’re looking for someone to join us as our Senior Legal Aid Advisor. We will always stand by people standing up to an unjust immigration system. We provide a safe haven for people to rebuild their lives and our Senior Legal Aid Advisor role is a key part of that. Sitting in the immigration team, you will work on our Legal Aid contract alongside a team of Immigration Advisors working on a mix of grant funded projects for migrants unable to afford private representation. You will work within a supportive environment, reporting to our Immigration Manager, and be able to develop your areas of expertise. We’re a small and colaborative team so you will have the opportunity to work closely with other members of the organisation. 

Main Roles
Manage a full caseload of complex immigration matters funded by legal aid, including
asylum, human rights, and deportation cases.
Ensure compliance with regulatory and contractual obligations (IAAS, SRA, LAA).
Complete funding applications, manage provider submissions, track time, prepare
and submit legal aid bills and ensure compliance with LAA obligations.
Provide ad hoc supervision, mentoring or training to members of the immigration
team working on related immigration matters.

Specific Duties
1.Manage a full caseload of complex immigration matters funded by legal aid,
including asylum, human rights, and deportation cases.
a.Manage a complex caseload across the field of immigration, nationality and
asylum law.
b.Prepare, draft and file appeals to the First-tier and Upper Tribunals and conduct
appeals hearings as required.
c.Own legal aid processes for each case: complete funding applications, provider
submissions, billing, time recording and compliance with funder requirements.
d.Provide expert legal advice and represent clients in hearings; instruct counsel
when necessary and manage counsel budgets.
e.Interview and advise clients regarding immigration and asylum law procedure, and
practice in a sensitive and professional manner.
f.To maintain accurate and detailed case records of clients for the purpose of
continuity of casework, information retrieval and statistical monitoring, using
Advice Pro as appropriate and as required by management.
g.Advocate on behalf of clients by telephone, letter and email with appropriate
agencies.

2. Ensure compliance with regulatory and contractual obligations (IAAS, SRA, LAA).
a.Maintain Continuing Professional Development (CPD) in line with IAA, IAAS
registration or similar professional body, e.g. SRA
b.Keep up to date at all times with changes in the law by reading and attending
training events relating to asylum and immigration.
c.Adhere to casework procedures as outlined in LRMN’s policies, the IAA, SRA,
IAAS, SQM and AQS.
d.To maintain accurate and detailed case records of clients for the purpose of
continuity of casework, information retrieval and statistical monitoring, using
manual or/and computerised systems (Advicepro) as appropriate and as required
by management.
e.Produce reports to meet funder’s and LRMN requirements.
f.Work closely with the Immigration Manager and/or external evaluator in gathering
data and information to produce accurate monitoring and evaluation reports.
g.To assist LRMN in liaising with its funders and to provide statistical information
and updates as required.

3. Complete funding applications, manage provider submissions, track time, prepare and
submit legal aid bills and ensure compliance with LAA obligations.
a.Complete initial funding applications and any subsequent variations or
exceptional funding requests; gather and upload supporting evidence; ensure
eligibility and means assessments are correctly recorded.
b.Submit and monitor claims through the LAA portal (or other relevant portals),
respond to queries or requests for further information, and liaise with LAA
caseworkers or contract managers as required.
c.Draft detailed bills in the required format, check calculation of fees and
disbursements, obtain necessary approvals, and submit within contractual
deadlines.
d.Maintain documentary proof to satisfy LAA audit requirements (attendance
notes, advice records, evidence of means), respond to audit enquiries, and
implement remedial actions where required.

4. Provide ad hoc supervision, mentoring or training to members of the immigration team
working on related immigration matters.
a.Maintain close liaison with the Immigration Manager to ensure a unified approach
to leading and developing the team.
b.Provide occasional mentoring or supervision to individuals working on legal aid
cases.
c.Provide occasional training to individuals working on legal aid cases.

5. Other Duties
a.To participate in LRMN staff meetings, maintaining a high level of professionalism
and contributing skills and knowledge towards best practice for the organisation.
b.To attend supervision and appraisal meetings and other relevant activities.
c.To be able to perform your own administrative duties.
d.Work flexibly as agreed to meet the demands of the service – this may involve
occasional evening, weekend and outreach work.
e.Maintain confidentiality in all matters relating to the work of the organisation.
f.Comply with LRMN’s policies and procedures.
g.Adhere to LRMN’s vision and mission and positively promote its work.
h.Undertake any other work as may be reasonably requested.

The Battersea Infrastructure Services Team is looking for someone to join them as a Infrastructure Services Administrator, to provide effective, efficient and customer-focused administrative support for the team.

Within this role, you will be pivotal in keeping Battersea's centres running, as the first point of contact for customers, covering the helpdesk and office duties, administering the stock system, ordering supplies and managing POs, and carrying out general health and safety administrative tasks.

We are looking for someone who has experience of working collaboratively with colleagues from different teams, has strong organisational skills and experience of delivering high quality administrative work and customer service.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro-rated for part-time employees).
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Working with our animals:
Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Everyday will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

If you are successful to the interview stage of the recruitment process, we ask that you follow the below guidelines on the use of AI at interview stages:

Acceptable use:

• Researching sector trends, company information, or general interview tips.
• Practicing interview questions with AI tools to improve communication skills.
• Using AI to support with structuring your responses.

Please do not:

• Submit AI-generated responses as your own during the interview.
• Use AI to impersonate or misrepresent your experience or skills.
• Use AI tools during real-time interviews.

Closing date: 13th November 2025
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): To be confirmed

For full details on the role, please download the recruitment pack.

Job Purpose

Join our dedicated Data & Technology department at Operation Smile UK and play a vital role in advancing our digital capabilities. Our website is central to reaching a broad audience with our vital work, and you'll be pivotal in ensuring our online presence is robust, accessible, and effective.

This full-stack role provides an excellent opportunity to lead and contribute across both front-end and back-end development activities. You'll collaborate closely with the Director of Data & Technology and Senior Database Manager to design and build systems that empower our Fundraising and Comms teams, delivering outstanding user experiences.

We aim to build greater in-house capacity for digital development, reducing reliance on external support for routine tasks and increasing automation on key platforms. If you are a hands-on technical lead with experience across various digital channels such as website CMS (e.g., WordPress), along with a solid understanding of front-end and back-end languages and technologies, you'll be a great fit. You will also play a leading role in ensuring the OSUK website user interface and user experience is fit for purpose.

As part of our small but ambitious team, you'll be an integral part of creating and implementing our Data and Digital strategy, directly helping us achieve our goal of supporting more children born with a cleft lip and cleft palate.

Key Responsibilities

• Lead in-house web development, initiating a cultural shift to minimise reliance on external agencies for website and platform creation.
• Play a pivotal role in shaping the organisation's data and digital strategy.
• Serve as the technical product owner for all of OSUK's websites, digital & email platforms.
• Take full ownership of the Gravity Forms to Donorfy Custom API integration.
• Flare for producing modern, stylish and accessible designs, to support campaigns, general website conversion performance and brand.
• Manage relationships with external website agencies and freelancers for key infrastructure and major projects.
• Possess a strong understanding of frontend and backend web technologies

Please refer to the job description for a comprehensive list of tasks, responsibilities, and the required person specification.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

The post-holder will play a key role within the Initiatives and Partnerships team, working with regional teams to develop and implement proposals to expand use of historic churches in our existing estate and, on occasion, working with other heritage and community groups to deliver their own projects via consultancy or partnership work.   

 They will manage a programme of work that will include a number of site-specific projects and national initiatives across multiple sites, as well as from time to time working with third parties on partnership or consultancy projects.   

The Commercial Initiatives Officer is responsible for the development and delivery of CCT’s commercial initiatives, including Champing and Filming, that involve multiple sites, as well as any future such schemes. The role will line manage the Customer Service and Admin Assistant, Champing who is responsible for the day-to-day delivery of Champing. The post-holder will also work closely with colleagues in conservation and regional teams to make sure that impacts on both areas are fully considered, whilst in tandem seeking to maximise opportunities to expand and increase commercial activity, income and ultimately profitability.

Job Description

About the Role

The Refugee and Migrant Centre is seeking a dedicated and compassionate Family Support Worker to join our Resettlement Department. As part of our mission to assist refugees and migrants in overcoming barriers to integration, this role will play a key part in helping newly arrived refugees settle into their new communities with confidence and independence.

RMC is a well-established charity with over 25 years of experience working with vulnerable refugees and migrants. We provide a range of services, including immigration advice, housing support, welfare assistance, and employment guidance. Our work ensures that refugees and migrants receive the necessary support to become equal citizens in the UK.

Purpose of the Role

The Family Support Worker will support newly arrived refugees and their families, enabling them to navigate the complex challenges of settling into the UK. Working closely with our multi-skilled resettlement team, you will deliver holistic support to refugees across a range of services, including welfare benefits, housing, health, education, and employment. You will also play a key role in empowering families to build their confidence, independence, and long-term integration into the community.

Main Duties and Responsibilities

Client Support & Case Management:

• Manage a caseload of newly arrived refugee families, providing tailored support to meet their specific needs.
• Conduct home visits and orientation sessions to welcome clients to their new community and complete holistic needs assessments.
• Develop Personal Integration Plans for each household on a quarterly basis, helping them set goals for long-term independence.
• Coordinate support with external agencies and specialists to address clients’ needs, ensuring seamless service delivery.
• Support families with housing, welfare benefits, education, healthcare, and employment.
• Assist with registration for healthcare services (GPs, dentists, opticians) and support with medical assessments.
• Facilitate access to education for children and English for Speakers of Other Languages (ESOL) classes for adults.
• Provide guidance on immigration matters and ensure the correct paperwork is in place, including registering for Biometric Residence Cards and supporting welfare benefit applications.
• Ensure clients are financially supported by applying for relevant welfare benefits and assisting with mandatory reconsiderations as required.

Integration & Independence:

• Help clients develop the skills and knowledge to achieve independence, focusing on self-sufficiency and integration into the local community.
• Support families in securing suitable accommodation, liaising with landlords, housing providers, and relevant stakeholders.
• Provide ongoing orientation on UK systems, including financial rights and responsibilities, social services, and community resources.
• Encourage social integration by organising outings and community events to foster connections with local services and other refugees.

Partnership Working & Community Engagement:

• Work closely with a range of internal and external stakeholders to ensure that refugees have access to the services and support they need.
• Act as the lead contact for other agencies involved in supporting your clients, ensuring a collaborative approach to case management.
• Promote the long-term integration of refugees by identifying and facilitating opportunities for engagement with mainstream services.

Administrative & Reporting Duties:

• Maintain accurate and up-to-date records of client interactions and case progress, ensuring compliance with organisational policies.
• Provide written reports and case updates as required by the Resettlement Coordinator and Manager.
• Contribute to the development and improvement of services based on monitoring and evaluation feedback.

General Responsibilities:

• Uphold RMC’s values, principles, and policies, including those related to equal opportunity, confidentiality, and impartiality.
• Attend team meetings, training sessions, and contribute to service development initiatives.
• Provide feedback and suggestions for service improvements to ensure the best outcomes for refugees and migrants.
• Carry out other duties consistent with the nature of the role and in support of the Resettlement Department’s objectives.

Person Specification

Essential:

• Experience working with vulnerable individuals, particularly refugees or migrants.
• Strong understanding of the challenge’s refugees faces during resettlement and integration.
• Proven ability to manage a caseload and create detailed support plans.
• Experience in working with external agencies and coordinating services for clients.
• Excellent communication skills, both verbal and written, with the ability to engage effectively with refugees, stakeholders, and service providers.
• Ability to manage sensitive and complex cases with a person-centred approach.
• Knowledge of UK welfare benefits, housing rights, and immigration services.
• Ability to maintain accurate records and use IT systems to document casework.
• Cultural competence and a commitment to diversity, equality, and inclusion.
• Ability to work flexibly and independently, including delivering outreach services.
• Fluent in Farsi/Pashto and English.

Desirable:

• Experience working within a multi-disciplinary team, supporting volunteers to achieve client outcomes.
• Knowledge of community languages (particularly relevant to refugee populations) would be advantageous.
• Experience in delivering outreach support to families in their homes and community settings.
• Full UK driving licence and access to a car.

Flexibility

To achieve the objectives of this role, a degree of flexibility is essential. The post holder may be required to undertake duties not specifically listed above, provided they fall within the scope of the role and are appropriate to the pay grade. Accordingly, this job description will be reviewed periodically in consultation with the post holder to ensure it continues to reflect the responsibilities and duties of the position accurately.

Equal Opportunities

We are an equal opportunity employer and welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnicity, nationality, religion or belief, age, sexual orientation, disability, or any other protected characteristic. We recruit and develop our people based on merit and their commitment to achieving positive outcomes. We are dedicated to creating an inclusive and supportive workplace where everyone can thrive.

Closing date: Tuesday, 30 September 2025, by 5:00 pm.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Please note that if you require employer sponsorship to extend your right to work in the UK, the Refugee and Migrant Centre is not able to support visa sponsorship.

JOB TITLE: Director, Herts Welcomes Refugees

Salary: £40-45,000

Full-time post, remote working with potential for flexible hours

Responsible to: The Trustees through the Chair

Responsible for: The staff team Functional links with: The Trustees, the Management Committee, other relevant partner organisations within Hertfordshire and with refugee, asylum seeker and migrant organisations nationally.

Herts Welcomes Refugees is the leading charity in Hertfordshire providing welcome and practical support for refugees and asylum seekers.

With a new NLCB grant we need to develop in a way that is structured and sustainable, and that’s where you come in! Working closely with the Trustees, you’ll ensure that our passionate volunteers and staff team are enabled to deliver effectively for the refugee and asylum seeker communities we serve in Herts. This is a unique opportunity to help shape the organisation’s future. You’ll help us to support volunteers and staff and make sure that day-to-day services are responsive and align fully with our mission, vision and values. Ultimately, you will help build the strong foundations and infrastructure enabling HWR to grow sustainably, deliver high-quality services, and deepen its impact for the communities we support.

Why work with us?

• Be part of a small, passionate, and values-driven team making very tangible differences for refugees and asylum seekers

• Help shape the future of the organisation at a pivotal stage of its development

• Take on a broad and varied leadership role

• Receive support for professional development and training

• Enjoy a remote and flexible working environment.

Introduction

Herts Welcomes Refugees is at a transitional stage of its development, moving from a charity 
managed entirely by volunteers to one in which a small team of paid staff at its core facilitate and 
support the trustees to guide the work of the 170 or so volunteers. The staff team currently 
comprises a Volunteer Coordinator an IT Support Assistant and soon we will also be recruiting an 
Administrative Assistant. The Director will also work collaboratively with the (volunteer) 
Management Committee, the volunteer teams delivering services across the county and those 
volunteers providing support in key areas such as evaluation media and safeguarding.

Having come through a period of rapid development in the last four years, we now need to 
consolidate our knowledge and experience and further professionalise how we operate to ensure 
the sustainability and further development of the charity. Whilst committed to remaining a 
volunteer led charity, we need an energetic and experienced Director to support the trustees in
achieving our objectives and take the charity into the next phase of its development.

This brand-new senior role, which is being created as part of a new three-year funding programme by the
National Lottery Community Fund, is key to the next stage of our development. The postholder 
will need to be flexible in working with the Trustees, existing staff team and volunteers to help 
steer the charity through this transition. 

Main purposes of the job: 
1. To work with the trustees and volunteers in developing, supporting and facilitating the work of 
the charity and its volunteers to increase the efficiency, effectiveness, quality and consistency of 
the services provided to refugees and asylum seekers.
2. To be responsible for the day-to-day management and administration of HWR in line with the 
organisation’s policies and in compliance with all applicable law and regulation and to manage the 
staff team to increase the efficiency of the administration of the charity.
3. To support the trustees in achieving HWR’s vision, mission and charitable objects and strategic 
objectives and ensure the sustainability of the charity
4. To regularly meet with Trustees and other volunteers across Hertfordshire

Major duties and responsibilities:
1. Working with trustees, staff and volunteers
1.1 To manage the staff team to ensure that individual volunteers and area teams are supported 
and enabled to offer effective services across the county.
1.2 To work with the management group to ensure its effective organisation.
1.3 To ensure that HWR's values, vision, mission are promoted and practised throughout the 
organisation. 
1.4 To establish and maintain an effective system for the recruitment, management, training, 
support and development of volunteers and staff.
1.6 To support the organisation to ensure the inclusion and voice of service users throughout the 
organisation.
1.7 To ensure that structures and systems are in place to comply with law and regulation and to 
implement the charity’s policies.
1.8 To report to the trustees on the progress of the organisation and on other matters relevant to 
the discharge of the trustees’ responsibilities. 
1.9 To formulate proposals for submission to, and approval by, the trustees. 
1.10 Working with the trustees, to ensure that the organisation discharges its constitutional and 
legal obligations and that the necessary resources are provided and proper standards maintained
for the protection of people and the organisation's assets.

2. Fundraising, Financial and Risk 
2.1 To support the trustees in relation to HWR’s income generation activities in line with the 
organisation's priorities.
2.2 Together with the trustees to consider development of other income streams, including 
corporate fundraising and legacies.
2.3 To work with the Treasurer to help develop and monitor the budget. 
2.4 To oversee HWR’s outsourced payroll administration 
2.5 To support the trustees with identifying and managing risk.

3. Knowledge and Information Management
3.1 To develop and implement robust mechanisms for the monitoring, reporting and evaluation of 
HWR’s work, and the impact and outcomes of its services.
3.2 To work with trustees and staff and volunteers to ensure the efficient operation of the charity 
through the development of IT infrastructure, and efficient and effective delivery of services and 
back-office administration. 
3.3 To work with trustees and staff and volunteers to ensure compliance with all regulation and 
good practice in relation to data confidentiality, security, safeguarding and GDPR.

4. General Tasks
4.1 Share with other staff responsibility for providing office cover, including answering the 
telephone and website enquiries, keeping records and statistics and self-servicing your own 
administration. 
4.2 Carry out such other duties and responsibilities as may reasonably be required by the trustees, 
commensurate with the objectives and level of responsibilities held by the post. 

PERSONAL SPECIFICATION 
Skills, Knowledge, Experience and Abilities

Strategic Thinking and Service Delivery
• Knowledge and experience of the UK voluntary sector, preferably including the refugee and 
asylum sector and issues affecting refugees and asylum seekers
• Understanding and experience of working effectively with a range of partners to deliver 
services and effect positive change
• Good analytical and problem-solving skills, and ability to respond proactively and creatively
to changes in the external and internal environments
• Knowledge and experience of an organisation(s) providing individual services and advocacy 
for vulnerable people in community-based services
• Understanding and experience of volunteer management
• Experience of using user-feedback and effective data monitoring and reporting to improve 
services
• Experience of producing and contributing to strategic/business plans

Management, Leadership and Governance
• Experience and ability as an effective manager and team builder
• Ability to organise, plan and prioritise the workloads of the staff and volunteer teams
• Ability to motivate staff and volunteers working in a fast-changing environment 
• Ability to communicate our vision, mission, objectives and services for a wide range of 
audiences 
• Experience of working in a multi-cultural/diverse environment 
• Knowledge of HR best practice and HR policy development
• Commitment to and understanding of the principles and benefits of Equality, Diversity and 
Inclusion (EDI) in the workplace
• Understanding and knowledge of best practice in relation to Safeguarding and Health and 
Safety
• Ability to work effectively both individually and as part of a collaborative team

Communications
• Excellent interpersonal skills, both oral and written 
• Experience of communicating, networking and working collaboratively with a wide range of 
audiences and stakeholders to promote an organisation in its best light
• Computer literate with IT skills, experience of using standard office software, and 
familiarity with popular social media channels (LinkedIn, Facebook, Instagram)
• Experience of overseeing the production of occasional printed materials

Financial Management and Income Generation
• Understanding financial control within an organisation;
• Experience of leading or contributing to successful fundraising. 

Personal qualities 
• Commitment to the rights and protection of refugees and asylum seekers 
• Commitment to a participative management style
• Ability to work some evenings and occasional weekends 
• The ability to travel efficiently and economically to all parts of Herts. Since Herts is a large
county, this is highly likely to mean the ability to drive and access to a vehicle. (Expenses 
will be fully reimbursed subject to agreeing an appropriate home base for calculations).
• Commitment to the rights and protection of refugees and asylum seekers
• Appropriate degree of self-awareness and emotional intelligence
• Emotional resilience and ability to deal with stressful or difficult situations

Salary £32,000 per annum rising to £33,000 in the second year

The Justice First Fellowship (JFF) is a two-year, fully funded legal training programme for aspiring social justice lawyers. Run by the Legal Education Foundation, JFF has supported 170 fellows since 2014, with most continuing to work in social justice law

As a JFF fellow at Cambridge House Law Centre, you’ll complete your legal training with us. We’ll cover the cost of any required training, and you’ll also work with us to develop a project that supports our mission and expands your career opportunities. JFF will provide additional training, wellbeing support, and you will join a growing network of lawyers dedicated to using the law to drive social change.

Cambridge House is looking for motivated people who are willing to go the extra mile to create a more just society. Our innovative London-based charity has been tackling poverty, social inequity, and social injustice since 1889. We provide a range of services that are designed to improve people’s lives as well as transform society through research and social action.

Our team at all levels is very culturally diversity and the majority share lived experiences with our service users. We offer staff a range of competitive benefits including:

ü  30 days holidays plus bank holidays and long service increments.

ü  Hybrid working

ü  Flexible working

ü  Employee Assistance Programme

ü  Pension Scheme

The successful candidate will:

•  Deliver specialist advice and casework for the Law Centre in housing, welfare rights, employment and discrimination law.
• Receive support with training and mentoring advice to qualification.
• Be able to generate income for the Law Centre from cases to meet annual financial targets and objectives.
• Be client focused with a results orientated approach and a commitment to our corporate vision.

We value diversity and warmly encourage applications from disabled, neurodiverse, and LGBTQIA+ people, candidates who share lived experiences with our service users, and people from Black, Asian and global majority communities.

Closing date for applications: 23:59 on Friday 28 November 2025.

For more information, a recruitment pack, and details on how to apply, please visit our website

The Role
This is an exciting opportunity to join a small, but ambitious grassroots charity run by and for women seeking asylum. WAST has a proud track record of providing a safe space for women to come together in solidarity and campaign for justice in an increasingly hostile environment.

We are looking for a Project Coordinator to play a key role in developing and delivering WAST’s women-led programmes. You will work closely with the staff team, management group (elected by members to define WAST’s priorities and organise activities), and our wider membership to ensure that projects reflect the needs and aspirations of the women who use WAST. WAST’s current priorities include delivering wellbeing activities (with a focus on trauma-informed approaches), running asylum information workshops, and strengthening our campaigning group. As Project Coordinator, you will help develop and manage initiatives that support these priorities. This is an exciting opportunity for someone who is organised, collaborative, and passionate about supporting women seeking asylum to shape and lead the projects and initiatives they value. 

About WAST

Women Asylum Seekers Together (WAST) is a grassroots Manchester-based charity led by and for women who are seeking asylum and currently has around 170 members. WAST was founded in 2005 by one of WAST’s current board members, whilst fighting her own anti-deportation campaign, and became a constituted charity in 2014.

We provide a safe, supportive space where women can come together to build community, gain confidence, access peer support, and advocate for their rights. Women are at the sharp end of the ‘hostile environment’ with punitive government immigration policies and practice. WAST enables a process of empowerment through which women gain the confidence and strength to voice their experience and campaign for justice.

WAST is a place of hope and belonging with its core values of compassion, respect, inclusion and empowerment and its continuous development of its trauma informed peer support approach. WAST is proud of its pioneering work giving a voice to women seeking asylum and inspiring other women around the country to set up similar groups. WAST has been at the forefront of national campaigning against detention, has published three books and created two plays, giving voice to women’s experiences.

WAST runs weekly skill-building and wellbeing activities, a weekly drop-in session where women can access signposting and referrals to services, and a variety of external events throughout the year. Activities are identified and led by the WAST Management Group, elected by the membership and supported by WAST staff. WAST’s current priorities, as identified by the management group, include developing asylum information workshops, a range of wellbeing trauma informed activities, and advancing the campaign group.

Benefits
WAST offers a generous benefits package including 8% NEST employer pension contributions, 5 weeks’ annual leave and bank holidays pro rata, additional leave over Christmas, access to an Employee Assistance Programme and to regular external non-managerial supervision. Training relevant to role is available and flexible working is supported, where possible.

Application
To apply, email a CV and covering letter to the email provided. In the letter, tell us why you are interested in the post of Project Coordinator for WAST and the skills and experience you will bring, with reference to the Person Specification and Job Description. CVs will not be considered without a covering letter. Please ensure your CV and covering letter are maximum 5 pages combined.

Please note, the post is open to women only (exempt under the Equality Act 2010, Schedule 9, Part 1) and will require two references and an enhanced DBS check.

Deadline
Closing date for applications is 23.59 on Friday 21st November.

Interviews
Short listed candidates will be invited to interview over email. Interviews are planned for the week commencing 1st December and/or the week commencing the 8th December. 

About Restless Development

Restless Development is a locally-led, globally connected network, independently registered and governed in nine countries (India, Nepal, Sierra Leone, Tanzania, Uganda, UK, USA, Zambia and Zimbabwe) bound together by our vision for youth power. We support the collective power of young leaders to create a better world.  We run youth-led programmes to tackle the issues that young people care about the most.

We also run the Youth Collective – a growing network of over 5000 local youth civil society groups and organisations in 185 countries. We are committed to creating a network that walks the talk on power shifting, using the power shifting checklist, both internally and externally.

Our approach to safeguarding

Restless Development considers the welfare and protection of children, young people and vulnerable adults to be an organisational imperative with primacy over the success of programmes or strategic objectives. We recognise that safeguarding is everyone’s responsibility and we expect all of our staff, volunteers and partners to ensure we protect the communities in which we operate from harm and abide by our Safeguarding Policy.

More information about Restless Development:

• Restless Development Strategy
• Youth Collective 
• Power Shifting Checklist
• We Are Restless Blog

About the Event

The Schools Triathlon is a fun, mass participation sporting event for 7–13 year olds. Its mission? To get more young people moving, having fun, and discovering the power of fundraising. In 2025, over 10,000 young people took part in 12 events, raising an incredible £1.5 million for Restless Development and local charities. Since it began, the Schools Triathlon has raised over £5 million—making it our flagship fundraising event.

About the Role

As the Fundraising Events Coordinator, you’ll play a key role in delivering the Schools Triathlon series. You’ll work closely with a wide range of stakeholders, including the Schools Triathlon Committee, event venues, local schools, participants, volunteers, and our event delivery partners.

You’ll take the lead on two to three Schools Triathlon events, managing all aspects of planning and delivery with the school and our third party event company. This includes delivering engaging school assemblies at local schools to inspire pupils to take part and fundraise for Restless Development.

Our volunteers are the heart of the Schools Triathlon and without them, these events simply couldn’t happen. This role will be crucial in recruiting, coordinating, and supporting volunteers before, during, and after each event.

With support from the Senior Fundraising Manager. You will:

• Develop and implement creative volunteer recruitment strategies.
• Build strong relationships with local community groups 
• Manage volunteer communications, ensuring a positive and rewarding experience.
• Work closely with each of the host schools to support them with their student and staff volunteers
• Lead on the Duke of Edinburgh volunteer programme, working closely with host schools to expand and strengthen this initiative.

This is a varied and hands-on role, offering plenty of opportunities to develop your skills across different areas of events and volunteer management. You’ll need to be proactive, adaptable, and able to manage your time effectively while staying calm under pressure. Strong interpersonal skills are essential, as you’ll be working closely with a wide range of people.

If you’re passionate about delivering great events and recognise the vital role that volunteers play in their success, we’d love to hear from you.

Job title : Fundraising Events Coordinator.

Location :Home based - South West England

Salary : £31,000 gross per annum

Preferred start date: End of December / January 2026

Length of contract : Permanent

Visa requirement : Must have the right to work in the UK

Other requirements : Must have a full drivers licence and access to reliable and roadworthy vehicle. Will be expected to complete a DBS check. 

Reports to : Senior Fundraising Manager

Expected travel : Travel to London for staff meetings and other areas in the UK. Evening and weekend work for which time off in lieu will be given. Expenses for travel and work outside working hours will be given according to our policy.

Key Responsibilities:

Schools Triathlon Events:

• Support the planning and delivery of Schools Triathlon events from start to finish.
• Work collaboratively with the wider Schools Triathlon team to ensure smooth logistics, communications, and event-day operations.
• Attend meetings with schools, venues, and third-party suppliers to coordinate event logistics.
• Build and maintain strong professional relationships with key stakeholders including schools, committees, and delivery partners.
• Deliver engaging school assemblies and fundraising workshops to inspire participation and fundraising.
• Manage the assembly tracker to ensure it is kept up to date, with relevant members of the team notified when new assemblies are booked in.

Volunteer Management

• Take ownership of the volunteer project plan for all Schools Triathlon events.
• Lead the recruitment of event volunteers and student volunteers across host schools.
• Build strong, positive relationships with volunteers, ensuring a high-quality and rewarding stewardship experience.
• Coordinate and support local volunteer groups to ensure each event is fully staffed.
• Work closely with the Senior Fundraising Manager and host schools to deliver and expand the Duke of Edinburgh volunteer programme.
• Identify creative ways to grow and strengthen the Schools Triathlon volunteer network.
• Manage the volunteer inbox, responding promptly and professionally to all enquiries.

Systems, Processes & Communications:

• Support the team with event communications, ensuring timely, accurate, and professional responses.
• Use DotDigital to deliver email communications to volunteers and event participants.
• Confidently use Excel to process data and maintain accurate records across internal and external databases.
• Log and manage data accurately in Eventrac (registration system) and Salesforce (CRM), including imports, new records, and regular data cleaning.
• Support the management of fundraising through JustGiving, ensuring all fundraising pages are correctly logged and tracked within the CRM. 

Others 

• Must attend the Schools Triathlons as needed across April, May and June and other occasional evening and weekend work, for which time off in lieu will be given.
• Support on wider charity initiatives as and when needed
• Many of the schools we have relationships with are not accessible by public transport, so it is vital you have access to a reliable roadworthy vehicle. All travel will be reimbursed in accordance with Restless Development’s travel policy.
• Undertake any other duties as requested by the Senior Fundraising Manager. 
• Support the Senior Fundraising Manager with developing an individual giving process.

We are looking for people with the right competencies and skills for the role, and who demonstrate the personal qualities consistent with our Values.

Skills and Experience

Essential

• Experience in planning and delivering events, ideally within the charity, education, or community sector.
• Experience of working with volunteers or an understanding of what makes a positive volunteer experience.
• Strong written and verbal communication skills, with the ability to engage and inspire a wide range of audiences
• Proven ability to build and maintain positive working relationships with internal teams and external stakeholders.
• Excellent organisational skills, with the ability to manage multiple priorities, meet deadlines, and remain calm under pressure.
• Enthusiastic, personable, and confident when engaging and motivating others.
• Creative and proactive, able to take ideas from concept through to delivery.
• Strong IT skills, particularly in Microsoft Excel, and confident using digital tools for communication and data management.
• Full UK driving licence and access to a vehicle (essential for travel to event sites and schools).
• Good organisational skills, with the ability to help plan and support events and fundraising activities.

Desirables

• Experience in fundraising or supporting fundraising initiatives.
• Familiarity with CRM systems (e.g. Salesforce), event platforms (Eventrac, JustGiving), and email marketing tools (DotDigital).
• Experience delivering presentations or workshops, particularly with young people.
• A genuine belief in the mission and values of Restless Development, and a commitment to representing them through your work.

Restless Development is an Equal Opportunities employer and welcomes applications from all sectors of the community. Restless Development will ensure that no applicant or staff member receives less favourable treatment on the grounds of gender, marital status, social status, caste, race, ethnic origin, religious belief, age, HIV status, disability, or any other factor that cannot be shown to be relevant to performance.

What we do for you

Remuneration

We are proud to commit to a transparent global salary scale, ensuring a fair and comparable system of pay across all global locations. In addition to salary, we offer pension contributions and other benefits in accordance with the local Hub.

Values and Culture

At Restless Development, we’re proud that the strength and integrity of our Values has been recognised by staff, young people, donors and others who we work with.  Beyond this, we have a culture of recognising and celebrating both our Values and our global achievements with monthly Values Champions and an annual Values Day.

Work-life Balance

It goes without saying that we work hard at Restless Development. We also recognise the importance of helping staff to maintain a positive work-life balance by offering:

• 24 days annual leave (in addition to public holidays and with an extra day of annual leave given for each full year of service, up to a maximum of 28 days).
• Birthday Leave
• Access to flexible working.
• Generous study leave, maternity, paternity or adoption leave, and other leave allowances.

Professional Development

Restless Development is proud to be an employer who recognises potential and invests in the development of its staff.  We are committed to the professional development of our staff through:

• Empowering opportunities to work on significant projects which stretch and inspire staff – allowing them to develop on-the-job. 
• Regular performance management.
• Training and development opportunities, including supporting our staff to identify mentors both within and outside of the agency.
• Quarterly Staff Workshops for all staff to give and receive agency updates, receive training, and socialise.

Travel and Medical Insurance

When travelling abroad with work, all staff will be covered by Restless Development's travel insurance. Any additional insurances/benefits will be shared with the successful applicant, and are dependent on the country of hire.

How to Apply

Please submit your CV and an expression of interest that provides tangible examples of how your skills, knowledge and experience will support your ability to perform the key priorities outlined in the above job description (using no more than 750 words)

Apply by Monday 24th November 2025. For more tips on how to apply visit our website here.

Click here to return to Restless Developments website

Young People Support Worker (Floating)

We have a new role available for a Young People Support Worker to work with vulnerable people across the seven West London Boroughs to support them maintaining tenancies after time experiencing homelessness.

Position: Young People Support Worker (Floating)

Location: West London Area

Contract: Permanent

Hours: Full Time (37.5hrs)

Salary: £27,636 Per Annum (ILW) Plus Pension and Other Benefits

Closing Date: Monday 3rd November, 2025

About the Role

As a Floating Support Worker, you will work with individuals who have experienced homelessness to help them maintain their accommodation and improve their quality of life. Supporting people across the seven West London boroughs, you’ll provide tailored, person-centred support that empowers people to live more independently.

Key responsibilities include:

• Assessing clients and creating support plans focused on housing stability, life skills, work, learning and wellbeing

• Delivering practical support and life-skills training to help people sustain their accommodation

• Providing advice, advocacy and signposting to relevant agencies and services

• Maintaining accurate records and contributing to team and case management meetings

• Building strong partnerships with local authorities, outreach teams and support agencies to achieve the best outcomes for service users

About You

You’ll be committed to supporting vulnerable people to build their confidence and independence. You’ll also bring:

• Experience supporting people with complex needs such as mental health issues, substance use, domestic abuse or offending behaviour

• Knowledge of housing and benefits systems, and an understanding of the criminal justice system

• The ability to work independently and use sound judgement while being a strong team player

• A good understanding of safeguarding and professional boundaries

• IT literacy including the ability to use reporting systems and data capture tools

• A commitment to equality, diversity and inclusion in all aspects of your work

• Flexibility to travel and attend meetings or appointments as needed

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role

• Flexible working model for suitable roles

• 26 days annual leave rising to 30 after five years of service

• Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

• Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​

• Death in service (4x Base salary)

• Legal Advice line

About the Organisation

The employer delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:

• Can this be stopped?

• How will I live my life?

Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.

We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people. 

We are Fight for Sight: we won’t stop until we: Save Sight. Change Lives.

We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. If you want to be part of something impactful, we’d love to hear from you.

The Data Assistant will form an integral part of our Operations team, working closely with our Database Manager to support the effective management, accuracy and use of Fight for Sight’s data across systems.

This role plays a key part in maintaining the integrity of our CRM, processing and reporting on data, and contributing to the charity’s wider data transformation project – helping to modernise how Fight for Sight captures, integrates and uses data to drive insight and decision-making.

The post holder will support the development of new data processes, dashboards and analytics tools, working with the Database Manager to implement the organisation’s new data platform and reporting infrastructure.

Responsible to 

Database Manager

Direct reports 

None

Working hours and contract 

Permanent, 35h per week 

Salary 

£25,207p.a. (London Living Wage)

Location

Hybrid. Typically three days remote, and two days in our central London office (near Aldgate) or at our charity shops

How to Apply

Please submit your CV and a covering letter to our recruitment inbox with subject header – Data Assistant. 

Your covering letter should include a supporting statement (max two pages) comprising:

1. In your view, what role does data play in the development and growth of an organization/charity?

2. Why do you think you are an ideal candidate for the role?

3. What applicable experience will you bring to the role?

4. Why you want to work for Fight for Sight?

Closing date for applications: noon, Wednesday 12 November

Early applications are encouraged as we may need to close applications early if we reach a certain threshold.

Task: For successful applicants, a data task will be issued on Friday 14 November, allowing the weekend for completion.

Interview dates: Tuesday, 25 November

Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application.

Role Responsibilities 

Data Processing and Quality

• Input, clean, and validate data from multiple sources, following agreed processes and data governance standards.

• Carry out regular data audits and quality checks to maintain integrity and consistency.

• Support reconciliation between the CRM, finance systems, and other databases.

• Maintain accurate supporter and organisational records, including GDPR-compliant contact preferences.

Reporting and Analysis

• Produce standard and ad hoc reports for fundraising, finance, marketing and impact teams.

• Support data selections for appeals, newsletters, campaigns and events.

• Assist in developing automated reports and dashboards as part of the wider data strategy.

• Help document data structures, mappings and reporting requirements.

Data Strategy and Infrastructure Development

• Contribute to the implementation of Fight for Sight’s new data platform and analytics solution.

• Support integration between the CRM and other key systems (e.g. website, finance, retail, and grants systems).

• Participate in data mapping, testing, and process documentation for new reporting tools.

• Work with colleagues to define and prioritise core reporting needs, supporting a shift to self-service dashboards and modern analytics.

• Assist with data migration and transformation tasks as systems evolve.

Systems Support and Training

• Provide first-line support for CRM users and troubleshoot data queries.

• Help maintain training resources and documentation for CRM and reporting systems.

• Promote best practice in data entry, storage and use across the organisation.

• Work collaboratively across teams to improve confidence and capability in using data.

• Opportunity to develop your technical skills by working alongside an experienced IT professional.

Compliance and Governance

• Ensure all work complies with GDPR, data protection and information security requirements.

• Support the Database Manager with maintaining accurate records of data processes and policies.

• Uphold Fight for Sight’s data governance principles and contribute to continuous improvement.

General

• Work collaboratively with colleagues across departments to support data-driven decision-making.

• Participate in team meetings, cross-departmental projects and training.

• Undertake other duties as reasonably required in line with the post

Person specification

Desirable skills, knowledge & experience

• Experience working with CRM or relational databases.

• Understanding of data processing, validation and reconciliation.

• Intermediate to advanced Excel skills.

• Familiarity with handling confidential information securely and accurately.

• Knowledge of GDPR and data protection best practice.

• Understanding of data integration between systems.

Personal qualities

• Strong attention to detail and accuracy.

• Logical, analytical mindset with a curiosity for data and systems.

• Excellent organisational and time management skills.

• Clear and confident communication with both technical and non-technical colleagues.

• Ability to follow procedures and take initiative when identifying improvements.

• Team player who can also work independently.

• Willingness to learn new tools and approaches.

• “Can do” attitude and a sense of humour.

Flexibility

The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Employee benefits

We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:

• A great team and a supportive culture

• Employer pension contributions matching up to 10%, and death in service cover

• Generous parental leave

• Flexible/hybrid working options

• Apprenticeships scheme, study leave and financial support for training & development

• Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program

• An active Social Committee and staff events

Application & Interview process

See above (page 2) for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. 

Successfully shortlisted applicants will be invited to interview online via MS Teams.

Accessibility

We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence. 

Equal opportunities, diversity & inclusion

Don’t meet every single requirement? At Fight for Sight we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have. 

We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.

Position: Head of Community Services
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £65,118 per annum, plus excellent benefits
Salary Band and Job Family: Band 4

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on introducing a bold, exciting new operating model and structure to improve our services and support to help everyone affected by MS.

We’re making it easier for people who use our services to find and connect to the support they need. And we're looking at ways to make our support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey.

We’re creating services that are flexible so that, when someone's circumstance changes, we’ll change too. As demand for our services grows, we’ll always be ready to support everyone who needs our help. 

Our new structure and our new ways of working will bring all of these services together under one delivery model launching next year. We're creating a new virtual support hub to bring together everything our community needs to manage their MS or support and care for someone living with MS.

Our Head of Community Services is a key leadership role in our Services and Support directorate, as part of our Services Delivery function.

Our Community Services delivery team includes our Community Support/ Resources services. 

Our Head of Community Services will be:

• leading on the delivery and continuous improvement of our Community based services, developing a high-performing and motivated culture within teams.
• providing clear leadership to ensure our community services and support are high quality, impactful and respond directly to the needs of the MS community
• responsible for our community services in our Live Well activity group and drive a one model approach across all of our services and support.
• responsible for the growth in the reach of our community services, ensuring that we increasingly represent the diversity of the entire MS community and decisions are driven by local need.

We’re looking for:

• experience in the delivery of community based services and support, including volunteer led services, events and services delivered by third parties. Including experience in quality assurance, development and meeting key performance indicators and ensuring community input and satisfaction.
• experience and excellent working knowledge of volunteering and volunteer management and leadership  
• substantial experience of successfully leading and managing a large and geographically dispersed team of staff and volunteers, embedding change and fostering a high performing culture.
• substantial experience of working in a senior leadership team determining strategic direction, financial planning and monitoring and ensuring successful delivery.

Closing date for applications: 9:00 on Friday 7 November 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.