Employer supported volunteering manager jobs
As Deputy Director of Operations (Local Services), you'll lead the strategic and operational delivery of Victim Support's services across the regions. You'll act as the senior organisational representative for commissioners and system partners, shaping local system responses and ensuring quality, sustainability and innovation. You'll Translate national strategy into regional implementation and be accountable for performance, risk and culture.
You'll lead a cluster of services across England and Wales, and work with individual associated Area Managers, to identify, develop, promote opportunities to grow and develop services, to improve impact and reach more victim-survivors. In conjunction with the Director for Operations, you'll further develop opportunities for partnership working across England and Wales. You'll identify trends in commissioning and act to ensure models and approaches are evolving.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career
About the Role
Central to the role is ensuring that relationships between Victim Support, commissioners and stakeholders are strong and you'll take proactive action to address risks and improvement actions and themes. With excellent interpersonal skills you'll manage Area Managers, within a cluster, to ensure the organisation is positioned strongly and represented professionally with accurate evidence-based information and insight.
You'll help promote a strong external brand for the organisation by ensuring the team serve people impacted by crime well in line with strong service delivery standards. You'll play a key role in the ownership and accountability for the delivery of financial, customer, risk, and people objectives across regional services.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Are you an experienced and compassionate leader with a passion for empowering young people and making a difference?
At NYAS (National Youth Advocacy Service), we are dedicated to making a lasting impact on the lives of children, young people, and adults at risk. We believe no child or young person should ever be alone or voiceless in the care system, in family court, or when decisions are being made about their future.
We are seeking an experienced and motivated Project Coordinator, working 28 hours per week, to lead the delivery of Project Unity across England. Project Unity provides high-quality, rights-based advocacy and intensive support to care-experienced young mothers who are pregnant or have recently given birth, helping to empower young mothers, strengthen outcomes and prevent children from entering care.
About Project Unity England
Project Unity England improves outcomes for care-experienced young mothers and their children through collaborative, multi-agency working, delivered through cluster-based areas bringing together local stakeholders for coordinated, community-focused support. Cluster one is based around London and cluster two around Yorkshire, with a third cluster area to be identified in year three. Travel between cluster areas is expected, particularly from year two onwards.
As Project Coordinator, you will support delivery and development of Project Unity within your assigned cluster areas, working closely with partners and internal teams. Key responsibilities include:
- Coordinating project activities and line managing senior practitioners
- Supporting planning, implementation and monitoring of local initiatives
- Facilitating communication between partners and stakeholders
- Organising professional meetings, workshops and events
- Tracking progress and sharing best practice across clusters
This role offers the chance to work across diverse cluster areas, influence at both local and Parliamentary level, and make a direct impact on services for care-experienced young mothers and their children.
About the role
You will provide day-to-day leadership of Project Unity, supporting a team of Project Workers and volunteers to deliver high-quality, advocacy-led, trauma-informed support that empowers young mothers to understand their rights and have their voices heard.
Working with local authorities, health partners, safeguarding networks and community organisations, you will build relationships and referral pathways, monitor outcomes, and identify opportunities to strengthen and grow the service – leading meaningful work within a values-led organisation.
About you
You are passionate about supporting vulnerable young people and families, confident leading teams within a trauma-informed environment, and able to balance operational oversight with a person-centred approach.
You will have experience working with vulnerable young people or families in a social care, advocacy or support setting, alongside experience managing or supervising staff and/or volunteers, plus a strong understanding of safeguarding frameworks and relevant legislation. Excellent communication and organisational skills are essential, with the ability to manage competing priorities and make sound professional decisions, demonstrating NYAS’s values of Collaboration, Accountability, Respect and Empowerment.
How to Apply
Please apply via the the NYAS website. In your application, evidence using specific examples how your skills and experience meet the criteria in the person specification within the attached job description, including:
- Experience with vulnerable young people or families in a social care, advocacy or support setting
- Experience managing or supervising staff and/or volunteers
- Knowledge of legislation and policy relating to advocacy, safeguarding and children’s social care
- Excellent communication, organisational and report-writing skills, with sound professional judgement
Employee Benefits
We offer the following employee benefits:
- 26 days, increasing to 30 days annual leave plus bank holidays (pro rata for part time)
- Occupational sick pay (subject to completion of qualifying period)
- Enhanced pay for family friendly leave
- Free parking at some of our offices
- Employee assistance programme
- Group stakeholder pension scheme
- Access to BHSF health cash plan
- Cycle to work scheme
- Support and supervision from your line manager
- Learning and Development opportunities
Safeguarding and Compliance
NYAS operates robust safeguarding procedures, and internal candidates will be subject to references in line with our Safeguarding and Child Protection Policy. In accordance with UK immigration law, proof of eligibility to work in the United Kingdom will be required as part of the recruitment process. We reserve the right to close this vacancy early if we receive a high number of applications.
About NYAS
NYAS (National Youth Advocacy Service) is an established rights-based charity ensuring that children, young people, and adults across England and Wales are respected, represented and supported in expressing their views. We work with care-experienced people who are often reliant on statutory services, and our combination of social care and legal services places us in a unique position to ensure their voices are heard.
We are an equal opportunities employer and a Disability Confident Employer, guaranteeing an interview to all disabled applicants who meet the minimum criteria. We welcome applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.
At NYAS, we listen to what children, young people and vulnerable adults want. We empower them to have their voices heard.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for an experienced and motivated fundraiser to build on our strong foundations, develop new opportunities, and help ensure that The Gatehouse can continue providing life-changing support to adults experiencing homelessness, poverty and exclusion. Applications will be considered on a rolling basis until a successful appointment is made.
Provide sanctuary now and support for the future, helping people experiencing homelessness, poverty and social exclusion to build lives of dignity.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Finance
Location: Hybrid, a mixture of remote working and office-based at Solar House, 3rd Floor, 1-9 Romford Rd, London, E15 4LJ.
Hours: 3 or 4 days a week, negotiable
Salary: Up to £62,500 (pro rata)
Closing date of advert: 20 July 2026
Interview Dates: TBC
Our mission at School-Home Support is simple. We get children and young people back in school, ready to learn, whatever it takes. Every role in our organisation helps make that happen.
We are looking for a Head of Finance to act as our financial conscience and strategic navigator.
As the Head of Finance, you will provide strategic financial leadership while ensuring our day-to-day operations are exceptionally robust. You will report directly to the Chief Executive Officer, line-manage a Senior Finance Manager, as well as working closely with our Board of Trustees.
In this role, you will be expected to serve as the organisation's financial conscience, ensuring absolute transparency, integrity, and strict adherence to UK fundraising regulations. Looking ahead, you will also play a key role in analysing commercial opportunities to drive new business growth.
Key Responsibilities
- Financial Stewardship: Manage general ledgers, reserves, budgeting, and long-term financial modelling.
- Governance & Trustees: Work closely with the Board, Finance Committee, and Remuneration Committee.
- Compliance & Legal: Ensure complete adherence to HMRC, Charity Commission, and Charities SORP requirements.
- Risk Management: Maintain and update the Risk Register to protect charity assets.
- New Business & Commercial Growth: Provide costings and commercial modelling for new tenders and products.
- Team Leadership: Oversee the internal finance team and third-party payroll providers.
- About You
- Qualifications: You are a fully qualified CCAB or CIMA accountant with extensive post-qualification experience.
- Sector Knowledge: You have a proven track record in a senior charity finance role managing statutory accounts over full year cycles.
- Regulatory Expertise: You fully understand UK fundraising regulations, charity governance, and company law.
- Commercial Mindset: You can confidently support non-finance departments with commercial analysis to secure new contracts.
- Systems Experience: Experience with Sage and Salesforce is highly desirable
What We Offer
We really value modern workplace flexibility. This permanent role is offered as a 3 or 4 days per week part-time position, with a hybrid working pattern split between remote work and our office in Stratford, London.
We actively support staff wellbeing and champion a safe, diverse culture where everyone can be themselves. Here is what we offer our team:
- Employee Assistance Programme, providing confidential support for you and your family
- Life assurance for added financial security
- Pension scheme
- A structured induction and ongoing professional development
- A supportive and collaborative team environment where your experience and ideas are valued
- The opportunity to make a meaningful difference to the lives of children, young people and families
Applications are reviewed continually, and we reserve the right to interview and appoint prior to the closing date, so early applications are strongly encouraged.
We are an equal opportunities employer and welcome applications from all sections of the community.
School-Home Support takes the duty of care to safeguard and promote the welfare of children very seriously, and is committed to ensuring that our safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice. Our safeguarding policy recognises that the welfare and interests of children are paramount in all circumstances.
All roles at SHS are subject to a DBS check at the level appropriate to the role.
We are a national education charity working to improve low attendance in schools and maximise educational opportunities for all children.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date:16 July 2026
Ref 7384
Save the Children UK has an exciting opportunity for a customer focused individual with the ability to build relationships quickly to join us as a Supporter Care Advisor to provide outstanding customer service to our supporters.
This is a full-time temporary role until the end of Feb 2027.
Please note that due to the duties and nature of this work, the role will be based in our London-Farringdon office full time for the first few weeks, then there will be flexibility to work from home for 2 days per week.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the Team
This role sits within the Public Income and Engagement department in the Public Impact group whose purpose is to build an active community of people in the UK who give money, time and take action to enable lasting change for children.
Public Income and Engagement deliver sector leading opportunities for the UK public to create impact for children. Working closely with colleagues across Public Impact, we deliver a cohesive approach to public engagement that generates income, builds awareness, changes minds and opinions, prompts people to act, and builds deep relationships with supporters. Value exchange is at the heart of our approach.
About the Role
As a Supporter Care Advisor your role is to deliver outstanding service to our supporters, both proactively and reactively. This service should always meet or exceed the expectations of our supporters, so they are inspired to contribute to our work through donating, volunteering, and raising money and awareness for Save the Children.
Key Accountabilities will include:
- Answering a wide range of enquiries about fundraising and our organisation via telephone, email, letter and social media.
- Processing and recording single and regular donations.
- Recording all incoming and outgoing communications on our supporter database and adjacent systems.
- Track and record all incoming and outgoing communications on a contacts database.
- Listening to and proactively responding to and resolving complaints in line with the complaints policy.
- Proactively seeking out opportunities to go the extra mile to deliver exceptional service to our supporters.
- Adding value to supporter activity and fundraising plans by linking supporters with additional ideas and resources.
- Adding value to the Public Impact Group by capturing and sharing supporter trends and insights to help support strategy and decision making.
- Working with the Supporter Care team to explore and implement improvements to our processes, tools, and systems to enhance the overall supporter experience.
To be successful, it is important that you have:
- Experience of working in a customer/supporter facing environment.
- Experience of drafting written communication, tailored to engage different audiences.
- A ‘can do' attitude, who will enjoy the challenge of a fast-paced environment and will challenge themselves and their colleagues to always strive to improve.
- Excellent communication skills both verbal and written, be a great communicator and will relish engaging with and inspiring our supporters.
- A high level of attention to detail and take real pride in the quality of your work.
- The ability to work to tight deadlines, manage own workload and multi-task.
What we offer you
We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day.
Some of the benefits you can expect include:
- Generous Annual Leave – Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'.
- Family Leave – Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement).
- Special Leave – Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave.
- Volunteer Leave – Up to 3 days paid leave per year to support volunteering and give back.
- Pension & Life Assurance – Helping you plan for the future with up to 7% employer pension contributions.
- Employee Discounts – Access thousands of deals across groceries, retail, tech, travel, fitness, and more.
- Health & Wellbeing Support – Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Location & Ways of Working:
The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.
This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive.
We encourage applications from people of all backgrounds, and are especially interested in hearing from people with diverse and intersecting identities such as lived experience of poverty, people of faith, people of colour, people with disabilities, with experience of migration and/or refugee status, care-experienced people, the LGBTQIA+ community and individuals with experience living in diverse families.
We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We know that different voices working together will enable us to do our work better, improving the lives of children around the world.
About us:
We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression. We deliver life-saving and life-changing interventions to the world's poorest and most vulnerable people. From rapid emergency response to innovative development programming, we go to the hardest to reach places to make sure that no-one is left behind. With almost 4,500 staff of more than 50 nationalities, Concern operates in 25 of the world’s poorest countries, helping people to achieve major and long-lasting improvements in their lives.
Benefits
• 25 days’ annual leave, pro-rated for part-time employees.
• Office closure between Christmas Day and New Year’s Day
• Flexible hours and hybrid working
• Annual leave purchase scheme
• Enhanced parental leave pay
• Stakeholder pension
• Season ticket loan
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)
Details of our benefits could be found on our website:
Job Location: London (Hybrid)
Staff are expected to come into their base office once per week or the monthly equivalent i.e. 4 times per month. Staff are also able to flex their start and finish times between the hours of 7am to 7pm daily.
Our London office is based in The Foundry, a vibrant and eco-conscious workspace near Vauxhall and Oval stations. You’ll be based in a dynamic, purpose‑driven workspace designed to support collaboration and innovation. The Foundry offers excellent on‑site facilities, including a vegan café and a programme of monthly events, workshops, and networking opportunities with other charities and NGOs based in the building. With its welcoming, inclusive environment, The Foundry is a place where people come together to work, connect, and drive meaningful change every day.
About the role:
The Digital Content Manager will provide leadership and strategic direction for all of Concern’s digital content.
The role’s overriding objective is to create a positive and engaging online experience for Concern’s digital audiences while maintaining a focus on content that increases awareness, income and brand loyalty.
Acting as the organisation's champion for content marketing, the post holder will not only drive donations, but design meaningful digital experiences that bring supporters closer to the impact their contribution has.
The role involves managing complex demands from across the organisation as well as being responsible for output and managing risk. As one of the organisation’s lead digital copywriters, they ensure all content is of the highest quality and meets our strategic objectives. They are also an expert in digital content management and accessibility best practise, ensuring the website is maintained according to the highest digital standards.
The role also involves daily liaison and negotiation with a multitude of internal stakeholders in the UK, Ireland and the US, as well as external stakeholders including content creators, designers and developers among others.
About You:
You’re an experienced digital content professional with a strong track record of writing, editing and quality‑assuring clear, accurate and accessible content. You understand tone, brand consistency and user needs, and you know how to shape content that performs.
You’re confident working across multiple CMS platforms including Drupal, and you bring solid technical knowledge of SEO and digital optimisation, web usability and audience behavior.
Highly organised and calm under pressure, you manage workflows, deadlines and competing priorities with ease. You collaborate well, build strong relationships and handle stakeholders with professionalism, flexibility and integrity.
You’re adaptable, curious about evolving digital trends, and motivated by meaningful work, with a interest in development and humanitarian issues.
To view the full job description and person specification, please click on the link below to download the document.
Equality, Diversity, and Inclusion:
Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.
HOW TO APPLY
To apply for this post, please upload your CV and cover letter explaining how you meet the essential and desirable criteria for the position by 19th July 2026.
Your cover letter will be scored against each of the listed requirements listed in the job description. To give yourself the best chance of being shortlisted, please copy each criterion into your cover letter and explain under each one how your experience, skills, or achievements demonstrate your suitability. Use clear and specific examples to support your statements.
Concern will shortlist only those candidates who clearly demonstrate that they meet all essential criteria. If a high number of applicants meet the minimum requirements, we will assess and score candidates against the desirable criteria to determine who will be invited to interview. It is therefore important that your application provides detailed evidence of how you meet the role requirements.
All candidates who are short-listed for an interview will be notified via email.
Candidates must be legally entitled to work in the UK at the time of application.
Conditions of Appointment:
Pay band: GB6
London: £43,250- £48,055, based on full time hours (35 hours per week)
New employees typically start at the beginning of their pay band.
We are looking for someone who can start end of September to allow a handover before the current postholder begins maternity leave.
The successful post holder will be required to complete a criminal records self-declaration form and a Basic DBS check.
Having a criminal record will not necessarily debar you from working with Concern Worldwide. This will depend on the nature of the position, together with the circumstances and background of your offences.
Our mission is to permanently transform the lives of people living in extreme poverty, tackling its root causes and building resilience.
The client requests no contact from agencies or media sales.
Job Title: Employment Consultant (Northeast VALOUR)
Location: Home-based (within 1 hour travel to Durham) with regular travel across the Northeast
Salary: £33,174
Hours: Full time 37.5 hours per week (part time or flexible working options considered)
Contract: 2 years fixed term with possibility of extension
At The Poppy Factory, we believe that everyone who has served our country deserves the opportunity to build a fulfilling life beyond the armed forces. For over a century, we have stood alongside veterans and their families, evolving our services to support veterans and adult family members to overcome barriers to employment and transform their lives.
We have been successful in becoming a delivery partner within the national VALOUR initiative, supporting the employment strand of the programme. This enables us to widen our impact for veterans and their families by ensuring individuals are supported into meaningful and sustainable employment, using an approach that is tailored to their specific needs.
We are seeking a passionate and person-centred Employment Consultant to join our team to deliver VALOUR in the Northeast. This is a role for someone who believes in potential, not limitations – someone who can walk alongside clients with empathy and determination, empowering them to take ownership of their employment journey.
You’ll provide tailored information, advice and guidance to help veterans secure meaningful and sustainable work, managing a diverse caseload with care and professionalism. Using coaching, mentoring and strengths-based approaches, you will help individuals identify their goals, build resilience and move confidently towards lasting employment outcomes.
Collaboration is at the heart of this role. You will develop strong partnerships with regional organisations to generate referrals and address wider barriers such as mental health, housing or addiction, while also building strong relationships with local employers to create real opportunities for your clients, and sharing best practice with your colleagues in the team.
With a strong understanding of local labour markets and safeguarding practices, you’ll maintain high-quality case records, contribute to continuous improvement, and actively participate in team development. Adaptability, initiative and resilience are key, as we respond to the evolving needs of our clients and the communities we serve.
Why The Poppy Factory?
- A chance to give back to our armed forces and make a positive and lasting impact to the lives of veterans and their families.
- Competitive salary and benefits package including generous holiday and pension contributions.
- A welcoming and empowering culture, with regular opportunities for team connecting and shared learning throughout the year.
- Variety in the role, a mix of delivering a community-based service in your region, home working and occasional visits to the historic Poppy Factory in Richmond, London
- The opportunity to develop your region and build relationships with employers and other support services that best meet the needs of the people you’re supporting.
- Be part of an iconic charity with a 100+ year history
For further information, including the full job description for the role, please refer to the candidate pack.
How to apply
To apply for this position please prepare your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification as set out above and submit via the online application process. Please address your covering letter to Keiron Coombs, Services Manager.
For an informal conversation to find out more about this role, please call Keiron Coombs.
The closing date for this vacancy will be 2 May 2026. Please note, we cannot accept late or incomplete applications. Only applications submitted through the online process will be considered.
First stage interviews will take place on 8 May 2026, with second stage interviews scheduled for 13 May 2026. Please ensure you are available on these dates, as it’s not always possible to reschedule.
No agencies please.
Equality & Diversity
We are committed to equality, valuing diversity, and promoting inclusion within our workforce, including the volunteers who give their time to us. We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work.
As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates.
We are a family friendly employer and happy to discuss flexible working arrangements. We encourage applicants to contact us to discuss if they have any questions before applying.
The Poppy Factory supports veterans with health conditions and their families into employment, helping them overcome any barriers.


The client requests no contact from agencies or media sales.
Hours: Part Time, 21 hours per week
Location: Any of our King's Trust offices or homeworking
Interviews: 5th and 6th August 2027
At The King's Trust, every gift from a supporter helps a young person take a positive step towards a brighter future. As our Supporter Care Executive, you'll play an important role in making sure every donation is processed accurately, every supporter feels valued, and every interaction reflects the exceptional experience we're committed to providing.
Working as part of our Supporter Care team, you'll be at the heart of our fundraising operation. You'll process donations, maintain supporter records, send acknowledgements and thank you letters, and work closely with colleagues across fundraising, finance and data to ensure income is recorded accurately and efficiently. You'll also be the first point of contact for many supporter enquiries, providing a friendly, professional service that builds confidence and lasting relationships with those who choose to support our work.
This is a varied role where you'll balance accuracy with excellent customer service. You'll help identify opportunities to improve processes, support fundraising campaigns and events, and ensure our supporter care activity is compliant with fundraising regulations and best practice.
What we're looking for
We're looking for someone who enjoys working with detail, takes pride in delivering excellent service, and thrives in a busy environment. You'll be organised, proactive and able to manage competing priorities while maintaining a high level of accuracy.
You'll bring:
- Experience of working in a customer service, supporter care or similar administrative role.
- Confident using Charity CRM-ideally Microsoft dynamics.
- Excellent attention to detail, particularly when processing financial information or large volumes of data.
- Strong communication skills and the ability to build positive relationships with supporters and colleagues alike.
- The ability to manage multiple priorities while delivering a consistently high standard of work.
Why join us?
Every donation we receive helps transform the lives of young people. By ensuring each gift is processed accurately and every supporter receives an excellent experience, you'll play a vital role in helping us continue that work.
If you're excited by this opportunity and think you could make a difference, we'd love to hear from you.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Supporter Care Executives?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Supporter Care Executives!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Position: Digital Project Manager
Hours: Full-time, 35 hours a week
Contract: Fixed Term 12-month Maternity Cover
Location: Office-based in London, N4 with flexibility to work remotely
Salary: Starting from £45,226 per annum, plus excellent benefits
Salary Band and Job Family: Band 3, Profession/ Technical
You’ll start at our entry point salary of £45,226 per annum, increasing to £48,053 after 6 months service and satisfactory performance and to £50,879 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
We’re looking for a confident, skilled, and personable Digital Project Manager to help us deliver our ambitious roadmap of projects.
You’ll lead on the delivery digital, creative, UX, campaign and content-based projects. This’ll include everything from the digital and content elements of major campaigns, through to developing new digital tools or content to help people live well with MS.
You’ll thrive working with cross-organisational teams to deliver projects on time, to scope and within budget, using methodologies that best fit the challenge you’re trying to solve.
This is an exciting time to join the team as we continue to develop our ways of working and deliver an ambitious engagement roadmap. We are a supportive and vibrant team, dedicated to making a difference for people with MS.
What you will do:
Some key responsibilities include:
- Lead digital projects from initiation to completion, ensuring delivery within time, cost, risk, and quality parameters.
- Manage project plans, budgets, and risks, addressing and escalating changes and impacts on timelines and budgets promptly.
- Build relationships with stakeholders and develop communication plans to keep them and the organisation up to date with project progress and performance.
- Coordinate the development and monitoring of project metrics, ensuring variance and performance are reported to relevant stakeholders.
- Regularly report on project progress and performance, and conduct retrospectives to improve future processes.
- Help refine and evolve the project management methodology within the organisation, mentoring colleagues and promoting best practices in digital project delivery.
- Contribute to quarterly programme planning and alignment across projects.
- Examples of projects you could work on include our welfare campaign in relation to the government’s plans around PIP (Personal Independence Payment), Search engine optimisation initiative or annual winter fundraising appeal.
Who are we looking for?
- You’re someone who genuinely cares – whether about the people we support, the quality of your work, or the teammates around you. You bring heart as well as skill to everything you do.
- You’re organised and methodical, bringing project management expertise to the table without letting process get in the way of progress. When things get complicated, you stay calm, think clearly, and find a way through.
- You’re a natural collaborator. You enjoy working with different teams, you’re good at getting people on the same page, and you know how to have honest conversations when priorities need to shift or timelines need a rethink.
- You’re someone who loves to help refine and evolve project management practices, mentoring colleagues and promoting best practices in digital project delivery.
Please note this is a fixed term 12-month maternity cover position.
Closing date for applications: 9:00 on Tuesday 21 July 2026
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS

Head of Volunteering
Shape the future of volunteering at one of the UK's leading charities for disabled children. Lead an ambitious strategy to transform how thousands of volunteers contribute to changing lives across retail, fundraising, and community programmes.
About Newlife
As one of the UK's leading charities providing essential specialist equipment to children with disabilities, Newlife is dedicated to making life better - for the families we serve, and for the people who help us to make that happen.
Through grants and emergency equipment loans, we ensure children get the vital equipment they need, when they need it, while our free nurse helpline offers crucial support and information – as well as a listening ear. Our campaigns help to give children with disabilities and their families a voice, advocating for change to benefit the families we serve. And we support adults with additional needs with volunteering and employment opportunities, providing an introduction to the workplace and a means for career development.
Across the whole of Newlife, our teams are crucial to our success – it's not just a job; here you'll be helping us to change lives every day.
What you'll be doing
You'll lead the development and delivery of an ambitious volunteering strategy that increases Newlife's capacity, reach and impact. Working across retail, supply chain, warehouse, fundraising and community-based activities, you'll significantly grow volunteer involvement over the next three years.
Strategic Leadership
- Lead development and delivery of Newlife's Volunteering Strategy
- Implement annual volunteering plans supporting organisational growth
- Identify emerging trends and best practice in volunteering and charity retail
- Contribute to strategic leadership as a member of the Charity Leadership Team
Volunteer Growth and Engagement
- Significantly increase volunteer recruitment, retention and engagement
- Ensure volunteering opportunities are accessible, inclusive and rewarding
- Monitor volunteer satisfaction and impact using data and insight
- Champion volunteering as key to strengthening communities and improving outcomes
Innovation and Experience
- Explore technology-enabled and partnership-based approaches to volunteer engagement
- Develop contemporary volunteering models supporting operational growth
- Promote best practice in volunteer management, recognition and development
- Ensure volunteers are equipped and empowered to make meaningful contributions
Partnerships and Growth
- Develop relationships with corporate partners, educational institutions and community organisations
- Identify skilled volunteering and employer-supported volunteering opportunities
- Contribute to funding bids and partnership proposals
- Represent Newlife externally as an ambassador for the charity
What we're looking for
Experience
- Significant experience leading national volunteering programmes in charity, retail or not-for-profit sectors
- Developing and implementing strategic plans and improvement programmes
- Managing teams and delivering organisational growth through volunteering
- Partnership working with businesses and community organisations
- Budget management, performance monitoring and quality assurance
Skills
- Strong understanding of volunteering best practice and engagement
- Knowledge of contemporary charity retail and volunteer-led operating models
- Strategic leadership and people management abilities
- Excellent communication and relationship-building skills
- Passion for improving outcomes for disabled children and their families
Location: Hybrid (2 days per week in Cannock – visits to retail locations and other sites as required)
Reports to: Charity Director
Disclosure and Barring Service (DBS) checking may be necessary for this role.
Ready to transform volunteering?
Join us as Head of Volunteering and lead the strategic growth of volunteer engagement across one of the UK's most impactful charities. Help us build a movement that changes lives for disabled children and their families.
The UK’s largest charitable provider of specialist equipment for disabled children.


Waking Night Support Worker
We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Homelessness Social Care Service in Kensington & Chelsea.
£23,088.00 per annum, working 30 hours per week. 3 nights on and 4 nights off
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Report any observations relating to customers welfare.
- Assisting in the recording and reporting of customer incidents
- Updating the database on each customer when necessary.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
What you'll bring:
Essential:
NVQ Level 2/3 or equivalent with some previous relevant sector work experience
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Charity People is delighted to be partnering once again with Maudsley Charity to recruit an External Affairs and Influencing Manager.
A hugely exciting new role within the Communications team at the charity, the postholder will work across media, external affairs and influencing to engage with key stakeholders, boost the charity's profile, and promote learning and adoption of the solutions the organisation funds. You will be responsible for sharing evidence and learning in order to influence the people who fund, adopt and commission mental health care and services, and will work closely with the CEO to increase engagement with policy work which the Maudsley Charity undertakes through it's work in coalitions.
External Affairs and Influencing Manager
Contract: Full time, permanent role
Salary: £48,000 per annum
Location: Hybrid role between home and London office, with two days per week in the Denmark Hill office
Closing date for applications: 9am on Tuesday 28th July
First round interviews will be held remotely on: Thursday 13th August
Second round interviews will be held in person on: Thursday 20th and Friday 21st August
About Maudsley Charity
Maudsley Charity funds and supports clinical, academic, and community partners to ensure that everyone experiencing mental illness can access the right care, while using insights from their work to drive wider improvements across the UK.
Recognising the profound impact of mental illness and the inequalities in access, experience, and outcomes - particularly those linked to social deprivation and racism - the organisation focusses on addressing gaps in care.
With an approach that combines evidence, lived experience, and a commitment to equity, the organisation backs impactful, evidence-based solutions, ensuring services are shaped by real-world insight, and prioritising support for those most underserved to drive improvements that benefit all.
About the role
This is a core role within the organisation's influencing strategy, and your primary responsibilities will include:
External Affairs & Influencing:
- Develop and deliver influencing plans to promote adoption of effective mental health care initiatives being funded by the charity
- Develop productive relationships with key stakeholders (journalists, NHS trust leaders, ICBs, ICSs, VCSE orgs) to gather intelligence and shape strategy to inform the charity's positioning
- Lead the charity's thought leadership development providing strategic advice to senior leadership on political, NHS and mental health policy developments
- Strengthen the charity's role in mental health policy and advocacy coalitions, by contributing to collaborative advocacy, media and communications outputs
- Lead the charity's response to government mental health care consultations and calls for evidence
- Monitor funder sector trends and conversations, and actively seek out opportunities for the charity to strategically engage and influence by sharing learning from its grant making practice
Media management
- Develop and implement integrated external affairs campaigns that support the charity's influencing work
- Create persuasive materials, including press releases, op-eds, spokespeople briefings, comment pieces, and digital content and pitch to relevant outlets
- Maintain and grow relationships with journalists, broadcasters and sector media to secure relevant high-quality coverage of the charity's activities, grant holders and their projects
- Act as first point of contact for media enquiries, managing proactive and reactive press activity
- This role is expected to grow and develop and the postholder will be fully supported from across the organisation as the position evolves, within an organisation that offers a friendly, values led culture.
We would love to hear from individuals with the following skills and experience:
- Demonstrable track record of developing and implementing successful influencing strategies in the mental health sector
- Experience of stakeholder management within mental health care, including NHS Trust leaders, Integrated Care Boards, commissioners and senior clinicians, and with academics and researchers
- Strong experience in media relations, including briefing senior spokespeople, drafting press releases, media handling, and securing media coverage with a good understanding of the needs and expectations of different outlets and publications
- Keen understanding of the NHS, mental health policy landscape, and the related environment, key stakeholders and sector drivers
- Understanding of the key components and considerations of successful external affairs media and influencing
- Understanding of the sensitivities around mental illness, including working in an empathetic manner with people with lived experience
- Understanding of Diversity, Equity and Inclusion principles and a commitment to apply them in your work and as an organisation
- Influencing skills including confidence and credibility in working with stakeholders,
- Communication skills and the ability to produce clear and effective communications and the ability to confidently and accurately represent the organisation externally
- Written and editorial skills including the ability to craft narratives for different external audiences and communicate the charity's work in press releases, articles, policy briefs
How to apply
Maudsley Charity is committed to building a diverse and inclusive team and strongly encourages applications from underrepresented backgrounds. We welcome applications from non-graduates.
Applications are managed via Charity People and involve a structured, anonymised process focusing on your experience and potential. Please send your CV to Alice at Charity People in the first instance.
Please see full job pack and job description attached.
There is also an optional 'Ask Us Anything' Webinar via Zoom on Thursday 16th July at 12.30pm where the Maudsley staff will answer questions. Please get in touch with Reception at Charity People if you'd like to register for this and they will send you the link. Please submit questions in advance to reception at Charity People before 9am on Wednesday 15th July 2026 in order that we can ensure all of your queries are answered.
Equal Opportunities monitoring
We ask that applicants complete our DEI monitoring form when submitting their CV for this role.
Maudsley Charity is an equal opportunities employer, and makes no discrimination on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex. Specifically, we will also oppose unfair discrimination of those with mental health issues.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have an exciting opportunity for a Deputy Manager to join our team in Exeter.
The Deputy Manager will work as part of a team that provide holistic recovery-focused support to clients with mental health across Exeter & East Devon Mental Health Services.
They will work closely with and deputise for the Service Manager to ensure the effective delivery of quality housing and support services within Exeter & East Devon Mental Health Services and will be responsible for the day-to-day operational delivery. They will provide effective line management for delegated front-line staff of the services, to include recruitment, induction, supervision, appraisal and performance management.
What you will be doing:
- Implementing, evaluating and contributing towards the development of local / service specific procedures and good practice in all areas of service management.
- Undertaking regular audits of various aspects of the service including, but not limited to, CDPSoft records, Universal Housing (UH) records, client files, Medication paperwork and Health & Safety records and to undertake any necessary action and report any issues or concerns to the Service Manager.
- Planning, coordinating and leading on the induction of all line managed staff and ensuring that all ongoing training needs are identified, reviewed and implemented and to assist in the induction of any other staff team member, as required.
- Allocating client caseloads to the Mental Health Support Workers fairly and consistently and, in the absence of a Mental Health Support Worker, to ensure client caseloads are appropriately reallocated and covered.
- Being responsible for the day-to-day operations of the services whilst ensuring that effective administration and communication systems are maintained and adhered to
On-call is on a rolling rota with you being on-call once every 10-14 days.Weekday on-calls are from 2000-0800 and weekend and public holiday on-calls are 0800-0800.
The client requests no contact from agencies or media sales.
We are looking for a proactive self-starter to sit within a high-performing team working to raise awareness of SSAFA’s support in the South West Region of England to those in the Armed Forces Community who need it most.
With the ultimate objective being to grow SSAFA’s presence, profile, and identity, the role is responsible for all marcomms activation in the region. The role holder will work to deliver the central Fundraising, Marketing & Communications strategy.
This role reports to the Head of Communications with close alignment with colleagues across the marcomms directorate. The marcomms manager will be responsible for managing marketing campaigns in the South West Region of England and promoting SSAFA’s fundraising initiatives and services. You’ll identify the areas of greatest impact and cut through, deliver integrated awareness campaigns and secure media coverage of fundraising events. Crucially, you’ll be able to identify stories which resonate with our target audience and write calls to action.
With a heavy focus on media and PR activity, key to the role is building strong relationships and contacts with relevant stakeholders in your region including media representatives, employees, volunteers, and case study beneficiaries.
About the team
The Communications team is a small but dynamic group of individuals with strong skillsets across Public Relations, Storytelling (case studies) and Internal Communications. The team is a mix of ex-forces and civilians, and they are always sharing knowledge and expertise with each other.
You will work closely across all directorates within SSAFA, with a focus in South West, to garner information and create compelling marcomms campaigns and activities to raise awareness of SSAFA’s work.
About you
You will be a highly motivated and creative communicator with a proven track record of delivering impactful PR and marketing campaigns. As a natural storyteller with strong media instincts, you will excel at securing high-profile coverage and elevating our brand presence. You will be a confident relationship builder, skilled at engaging stakeholders across the region, from media contacts to volunteers and case study beneficiaries. You will also be able to work independently while staying closely aligned with teams across fundraising and communications, demonstrating proactivity and the ability to manage multiple projects effectively.
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on Monday 15 July 2025.
Interviews: TBC
Our vision A society in which the Armed Forces, veterans and their families can thrive.
We are looking for a motivated and forward-thinking Operations Manager to lead our Victim Support Services across Warwickshire. This role is to provide maternity cover for a period of 12 months.
It is currently home based with an expectation to work from different office bases alongside team members when required as well as regular travel across Warwickshire to attend a range of in-person multi-agency operational and strategic meetings.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As an Operations Manager you will lead and manage the delivery of victim services supporting adults, children and young people, including specialist DA support for children and our Restorative Justice team. You will ensure the provision of high-quality services, as well as compliance with contractual and organisational standards, and supporting the Area Manager to identify opportunities for service development.
Key Responsibilities
- Manage and monitor service performance KPIs and business plans.
- Lead and support your team through effective recruitment, training and performance management.
- Build and maintain strong relationships with key external partners and stakeholders.
- Analyse data and produce reports to inform service improvements.
- Support strategic projects and represent Victim Support externally as required.
The role includes an additional £2,000 allowance for managing multiple service types or specialist services with distinct funding streams.
About You
Ideally, you will be someone who thrives in a fast-paced environment, confidently managing a busy workload while building strong relationships with partner agencies. You'll bring proven leadership experience and a talent for inspiring others, along with the ability to drive positive change and make a real impact.
We are looking for someone with a strong understanding of government policy relating to victims and the Criminal Justice System, and an awareness of the impact crime has on victims and witnesses. You will share our commitment to organisational values, equality, inclusion, and a shared sense of purpose in everything we do.
You will need:
- Understanding of voluntary and statutory agencies in criminal justice, health and social care.
- Strong safeguarding knowledge and practice.
- Ability to analyse data and produce clear, evidence-based reports.
- Awareness of the impact of crime of people of all ages including children and young people.
- Experience of working directly with adults, children and young people.
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.



