Employer supported volunteering manager jobs
Data Services Manager
Permanent
Salary: £44,000 - £47,000 per annum, plus benefits
London N1
Full time – 37.5 hours a week
We're a hybrid working employer, meaning you're required to come into the office at least 2 days per week currently Tuesday, and Wednesday or Thursday.
The role is being advertised as full-time, but we would consider someone working 4 days per week pro rata.
Closing date: 5pm, Friday 29th May 2026
First Interviews: Tuesday 9th June 2026
Second interviews: Tuesday 16th June 2026
An exciting opportunity for a Data Services Manager has arisen at World Cancer Research Fund (WCRF).
WCRF is the UK’s leading cancer prevention charity focusing on the link between cancer and risk factors such as diet, body weight and physical activity.
We are seeking a Data Services Manager to lead and be responsible for the management, use and maintenance of systems and in-house CRM databases to support the achievement of the charity’s fundraising strategic objectives. You will be analysing and reviewing data and reporting on results that can then be used to build engagement with our supporters.You will also be responsible for a team of two people.
The successful candidate will have proven experience of working with industry standard fundraising software solutions in the charity sector, ideally have knowledge of Claris Filemaker products and will have experience of creating new, and maintaining and updating existing, complex database systems.Experience of creating scripts and troubleshooting existing scripts is key, along with considerable hands-on experience of working with complex data sources, transfers and imports. An understanding and working knowledge of Data Protection regulations is required.
Application Details:
If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.
Please note: Your cover letter should highlight how your skills and experience will benefit WCRF and equip you for the role.
Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion.
WCRF is a UK cancer prevention charity. We look at how diet, weight and physical activity affect the risk of developing and surviving cancer.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We have an exciting opportunity for someone to join the Philanthropy and Partnerships Directorate as a Philanthropy Manager. In this role you will manage a portfolio of existing major donors and lead on building relationships with new potential supporters to secure 5 and 6 figure donations.
The Royal Marsden Cancer Charity raises money to save the lives of people with cancer, everywhere. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world.
From funding state-of-the-art equipment and ground-breaking research, to creating the very best patient environments, we will never stop looking for ways to improve the lives of people affected by cancer.
We are a very ambitious organisation which has gone through transformational growth over the past five years. Alongside funding an existing programme of world-leading research, treatment and care, the Charity completed its largest capital appeal to date, successfully raising £70 million to build the Oak Cancer Centre at the hospital’s Sutton site, which opened in summer 2023.
With one in two of us expected to develop some form of cancer, it is essential that we go even further in our fundraising efforts to support the essential work of The Royal Marsden. Therefore, we are delivering our most ambitious strategy yet, that will see us raising at least £215m over the 5-year period.
The Charity is committed its biggest fundraising appeal to date, for a new major development project in Chelsea. There is also an extensive portfolio of engaging projects outside of the capital appeals that help to support all aspects of the hospital’s work to improve the lives of cancer patients.
The Philanthropy and Partnerships Directorate
Working with us offers a challenging and rewarding career, alongside the opportunity to make a meaningful difference to the lives of people affected by cancer.
The Philanthropy and Partnerships Directorate, a high performing function that is responsible for all areas of high value fundraising including major donors, trusts and foundations, corporate partners and special events/high value committee supporters.
We work with the Charity’s most generous supporters, who make a significant difference to the work of The Royal Marsden. Philanthropy plays a vital role in the success of funding the hospital’s most urgent priorities and projects.
Job purpose
As Philanthropy Manager you will manage a portfolio of existing major donors and lead on building relationships with new potential supporters to secure 5 and 6 figure donations. You will support the Head of Philanthropy and other members of the RMCC leadership team, to explore their networks, facilitate introductions and secure gifts.
You will be a proactive individual with a proven ability and passion for relationship management and donor acquisition driving the delivery of our donor-centric strategy for philanthropy.
This is an opportune time to join The Royal Marsden Cancer Charity as we embark on our most ambitious Appeal to date. We are a high performing team, and this role presents an exciting opportunity to play a vital part in helping us to realise our ambition whilst developing your career within an ambitious organisation.
Working relationships
You will work closely with our Senior Philanthropy Managers, and regularly liaise with the Head of Philanthropy, and Associate Director of Philanthropy and Partnerships and their Deputy. You will also work directly with teams at the hospital, as well as colleagues across P&P and Public Fundraising.
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.
Job Title:
Front of House, Concierge/Receptionist
Team/Department:
House & Conferencing / Finance & Services
Hours:
Job Share – 25 Hours per week (0.625 FTE)
Salary Range:
£32,000 - £35,000 FTE per annum
Contract:
Fixed Term to Permanent (12 Months)
Reporting to:
House & Conferencing Manager
Other Key Relationships:
Director of Finance & Services
House Maintenance Manager
HR & Compliance Officer (Health & Safety)
All Tenants and Staff of Mothers Union
Mothers Union
Mothers’ Union is a women-led, international Christian movement dedicated to ending poverty, violence and social injustice in communities in the UK and around the world.
Active for 150 years, with over 4 million members in approximately 84 countries, we work with people of all faiths and none, transforming lives, strengthening families and communities, and advocating for meaningful change.
Rooted in kindness, faith and compassionate action, we strive to create a better future where everyone has the opportunity and resources to thrive.
Role Purpose
The Front of House & Security staff play a pivotal role within the Head Office of Mothers Union, called Mary Sumner House, acting as the primary point of contact for all visitors, tenants, and clients. This role is responsible for delivering a professional, secure, and high-quality front-of-house experience while supporting the smooth day-to-day operation of a busy conference and office environment within a Grade II listed building in Westminster.
The postholder will ensure the effective coordination of meeting room bookings, uphold security and health & safety standards, and contribute to maintaining an exceptional environment that reflects the organisation’s values. Working independently and collaboratively, they will support the broader facilities and tenant management and conference operations.
Core Responsibilities
· To provide a professional, welcoming and secure “front of house” service for Mothers’ Union, acting as the first point of contact for all visitors, members, guests, tenants and clients.
· To maintain the security of the building and staff by monitoring access, CCTV and emergency procedures.
· To assist with meeting-room bookings.
· To deliver exceptional customer service and a premium experience for all tenants, clients, guests and VIPs.
· To maintain a safe, secure, welcoming and immaculate environment in line with brand standards and health & safety protocols.
Detailed Tasks
Front of House / Reception
- Welcome visitors, guests, tenants and clients warmly and professionally, ensuring a first-class, personalised and memorable experience for every arrival and departure.
- Manage VIP arrivals and departures with seamless, attentive and personalised service.
- Greet and assist professionally; provide information, directions, to desired locations and general support as required.
- Answer mainline overflow calls, in addition to routed room booking calls and respond to emails courteously, promptly and efficiently, redirecting or handling enquiries appropriately.
- Deal with any queries or concerns from guests/clients with professionalism and problem-solving skills.
- Create and maintain positive rapport and excellent professional relationships with guests, clients, tenants and team members.
- Ensure all internal and external clients feel valued and supported at all times.
- Receive, and distribute incoming post and deliveries acting as the building’s Post Master to include franking the outgoing MU related post.
- Maintain general tidiness, cleanliness and a professional standard in all front-of-house areas and customer suites.
Security
- Sign in all visitors and issue access passes to contractors in accordance with building procedures.
- Maintain lobby presence and ensure entrance doors are covered at all times.
- Assist in emergency situations (including fire evacuations, incident isolations and drills) and ensure common areas and fire exits remain clear.
- Understand and strictly adhere to health & safety policies, security measures, building access control protocols and SOPs.
Conferencing & Meeting Room Support
- To handle enquiries, take and manage bookings for meeting rooms.
- In the absence of the Conference Manager, cover bookings, administration and liaison with the facilities team to ensure rooms are set up correctly with refreshments and AV equipment.
General MU Operational Support
1. Contribute to the continuous improvement of front-of-house services and operational processes within Mary Sumner House.
2. Undertake any other duties as may reasonably be required by your Line Manager or Department Director, in line with the scope and responsibilities of the role to support the wider organisation.
Working for Mothers Union
Detailed package, benefits and wellbeing package:
· 5 weeks holiday a year, with additional paid leave when the office closes over the Christmas Break (pro rata for part-time staff) given at the discretion of Mothers’ Union
· 2 days paid volunteering leave (pro rata for part-time staff)
· Employer pension scheme with 7% employer contribution
· Enhanced maternity, paternity and adoption leave and pay
· Employee Assistance Programme including Virtual GP and Coaching
· Life Assurance
· Annual Season Ticket Loan
· Bike purchase salary sacrifice scheme (Cycle2Work)
· Eye care voucher and an allowance towards glasses
Work Location/Hybrid Working Pattern
This role will be based at our Head Office in central London and does not fall under the organisational hybrid working policy due to the nature of the position.
Working pattern is flexible for the right combination of individuals, and will be agreed in conversation with the other candidate due to the nature of the job share.
We are looking to cover the hours of 8am to 6pm, Monday to Friday ideally split into morning and afternoon shifts to allow lunchtime cover, flexibility during busier periods and sustainability to provide appropriate cover for each other during periods of annual leave.
How to Apply
Please use your CV and cover letter as an opportunity to tell us a bit more about who you are as a person. We want to understand how you as an individual are going to be a great fit for this role.
We will be scheduling first round interviews as candidates apply, we will then complete a round of second interviews with a shortlist of candidates once the advertising has closed, with the view to appointing the role as soon as possible after that.
Application Deadline – 31st May 2026
Right to Work
Employment right to work checks are mandatory and a legal requirement to work in the UK before you are employed. Mothers’ Union unfortunately, is not in a position to offer sponsorship for visas and all applicants will need to have, and be able to prove, the right to work in the UK on a permanent basis or for at least the duration of the fixed term of 12 months.
DBS Checks
This vacancy is subject to a DBS check if you are successfully selected.
Equal Opportunity
Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.
Diversity & Inclusion
Mother’s Union is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds to apply for this role.
We are committed to being an inclusive and welcoming place to work to achieve greater results for the community we support. We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
Safeguarding Policy
Mother’s Union has its safeguarding principles embedded in all services we provide in Britain & Ireland. Mothers’ Union is committed to promoting a safer environment and culture for all involved in our projects, programmes, initiatives and activities. So that this can be achieved, it is essential to understand that this policy applies to everyone working on behalf of Mothers’ Union, namely senior managers, board of trustees, paid staff, volunteers, members, affiliates and contracted consultants.
Person Specification
AREAS AND CRITERIA
ESSENTIAL
DESIRABLE
Skills and Experience
Minimum 2 years’ experience in a corporate, administrative or luxury hospitality role
Experience in front of house and reception procedures, within a conferencing environment
General understanding of the charity sector and what motivates the individuals that choose this line of work
Strong IT skills, including high levels of proficiency in all aspects of Microsoft Office, especially Excel
Experience using and interacting with iVVy (Conferencing Management) and Dynamics 365 (CRM Database)
Impeccable personal presentation; confident, welcoming and professional demeanour
Strong customer-service focus with genuine interest in people; friendly, calm and approachable
Strong communication and interpersonal skills for communicating face-to-face, in writing and by telephone with individuals at all levels
Excellent organisational, and time management skills
Evidence of working in a team and contributing to a diverse and collaborative working environment
Experience of liaising with, negotiating and managing relationships with external organisations, teams, and individuals
Personality Characteristics
ESSENTIAL
DESIRABLE
· To have a genuine commitment to the values and ethos of the Mothers Union as a Christian faith-based movement
A great team player with a pro-active, confident, and positive approach and the ability to contribute to a culture of collaborative working
The ability to work with good humour, tact, and diplomacy and to maintain confidentiality
· Positive attitude
· Ability to meet deadlines, and to work under pressure when required
Attention to detail and accuracy
Proactive and able to work well independently as well as part of a team
Passionate about achieving excellence through continual learning
Attach a cover letter to your CV. The interview process will be in 2 stages. Application Closing Date – 31st May 2026
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Business Development Manager.
Victim Support is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.
This role is home based (within England and Wales) with some national travel and overnight stays.
Closing Date: Wednesday 20th May 2026
Interview date: Tuesday 26th May 2026.
What we offer
At Victim Support we believe in attracting and retaining the best people and offer a competitive rewards and benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off your Birthday
- £2,800 London weighting (if applicable)
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High street, retail, holiday, entertainment and leisure discounts
- Access to our financial wellbeing hub and salary deducted finance
- Employee assistance programme and wellbeing support
- Ongoing training and support with opportunities for career development and progression
About the role
The purpose of this role is to lead on the development and submission of tenders and proposals, working with a range of internal stakeholders and partners to translate organisational data into cohesive and compelling submissions that convey Victim Support's service offers and fully address commissioner and funder requirements.
To succeed in this role you will have a proven track record in leading business development through public sector contracts. You will be an excellent communicator and collaborator, as well as skilled in building sustainable partnerships that add value to services.
This role is home based (within England and Wales) with some national travel and overnight stays.
Please see attached Job Description and Person Specification for further details.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
Closing Date: Wednesday 20th May 2026
Interview date: Tuesday 26th May 2026
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Leeds Mind promotes positive mental health and wellbeing and provides help and support to anyone who needs it in and around Leeds. We have faith and optimism in our clients and so the services we deliver are built around their needs. We support the people of Leeds to discover their own resources to ‘recover’ from periods of poor mental health, and to live life independently with their mental health condition.
Our values of Being Open, Supportive, Brave, Connected, and Resourceful are pivotal to the work we do.
Belonging at Leeds Mind
Leeds Mind is committed to creating an inclusive environment – equity, diversity and inclusion are at the heart of everything that we do.
We are committed to ensuring that our colleagues, volunteers and people who access our services feel a sense of belonging at Leeds Mind that gives them the confidence to share their unique perspectives and experience.
By creating an inclusive environment that fosters belonging, we aspire to attract colleagues and volunteers who offer diversity of experience and thought. We believe this will ultimately improve the service we provide as well as the employee and volunteer experience.
To find out more about how we are developing this you can visit our website.
Our Service
Employment is a key part of mental health recovery. Our employment services are delivered in line with the IPS model, supporting people with mental health challenges to retain paid employment in line with their aspirations. IPS is delivered in close partnership with NHS mental health services, employers, commissioners and the wider system.
Due to receiving new funding we are excited to expand our WorkPlace Leeds service to develop our existing support in the community.
The Role
The IPS Team Leader has operational responsibility for the delivery, quality, performance and sustainability of Leeds Mind’s IPS (Individual Placement and Support) teams. The role ensures high-quality IPS delivery, excellent outcomes for people accessing support, and strong partnerships with NHS mental health teams, commissioners and system partners.
The post holder will provide day‑to‑day leadership to a team of IPS Employment Specialists, ensuring high‑quality delivery through effective supervision, coaching, performance management and quality assurance. The Team Leader is accountable for embedding IPS fidelity, supporting staff development and ensuring consistent, person‑centred and recovery‑focused practice across the service.
Essential Skills and Experience:
· Experience providing operational leadership and supervising staff within employment, supported employment or mental health services
· A strong understanding of IPS, SEQF and recovery‑focused employment approaches, with the ability to embed quality and fidelity in day‑to‑day practice
· Experience supporting people with mental health needs, neurodiversity and/or learning disabilities
· Confidence using quality frameworks, performance data and evaluation to drive improvement and accountability
· Proven ability to contribute to service planning, resource management and performance‑led delivery
· A values‑led, inclusive and trauma‑informed leadership style, living our core values every day
· A genuine belief in people’s strengths, potential and right to work
Successful candidates will be required to undertake a right to work in the UK check as well as an enhanced DBS check.
At Leeds Mind, we've made significant progress in Equity, Diversity, Inclusion, and Belonging in recent years, resulting in a genuinely diverse team. We are committed to maintaining strong representation in our workforce and always encourage applications from LGBTQIA+, culturally diverse, neurodivergent, and disabled individuals.
The client requests no contact from agencies or media sales.
We’re seeking a Project Support Officer to become part of RBL’s skilled and innovative Change and Transformation team.
With a growing number of strategic projects, our Change and Transformation team at RBL is committed to maintaining its successful achievements so we have a Permanent opportunity for a Project Support Officer to join us and be part of this journey.
Together, the Change and Transformation team take great pride in managing a diverse portfolio of projects, playing a pivotal role in supporting the organisation to deliver change-working closely with our Executive team, as well as other senior leaders and colleagues across the charity to provide expertise in project, and change management.
As a key member of the Change and Transformation, you’ll play a central role in supporting Project Managers to manage competing priorities across the Portfolio, coordinating schedules and ensuring timely delivery of outcomes.
The successful candidate will be proactive and highly organised, with excellent communication skills, and experience working in project-based environments.
Some of the key areas of responsibility are as follows:
- Support end-to-end project delivery by maintaining plans, standards, and controls across the project lifecycle
- Assist Senior / Project Managers with tracking project financials, resource allocations and timely identification and reporting of risks, issues and variances
- Coordinate and produce high-quality project documentation and reporting, including status reports and governance packs, ensuring accuracy, timeliness, and alignment
- Support and administer project boards and meetings, including scheduling, preparation of papers, note-taking, action tracking, and maintaining records
- Build and maintain effective working relationships with internal and external stakeholders, coordinating communications, supporting content creation, and acting as a trusted point of contact on project processes, standards, and reporting requirements
You will be expected to travel regularly in the course of your work including regularly to London, Haig House. You will be contracted to your home address, where you will be expected to work when not travelling.
Employee benefits include -
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
If you require the job advert or job description in an alternative format, please contact 0808 802 8080.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The British Paediatric Neurology Association (BPNA) is seeking to appoint an International Education Manager to join our team in central London, with the post requiring some international travel.
The BPNA is the professional organisation for doctors in the UK who specialise in the care of children with neurological disorders. Building on our success to date, we are working jointly with the International League Against Epilepsy to facilitate the roll-out of an educational course for healthcare workers in countries around the world. Paediatric Epilepsy Training (PET) was developed by the BPNA and has been running in the UK since 2005, and internationally since 2012, with over 22,000 attendees around the world to date. PET has been successfully launched in 14 countries including Brazil, Ghana, Kenya, India, New Zealand and South Africa. Since 2012, there have been more than 9,000 attendees at courses outside the UK.
The purpose of PET is to raise standards of care for children with epilepsy. A UK faculty team delivers a 3-day launch programme in-country to faculty teams recruited locally, who commit to delivering a minimum of one course per year for 5-years. The purpose of a launch event is to train the local team to deliver courses without reliance on UK faculty members. Roll-out is achieved through a healthcare partnership with the national paediatric or epilepsy organisation.
The purpose of the International Education Manager is to project-manage ‘launches’ and provide additional support to further develop International Education at the BPNA. You will work closely with colleagues and volunteers both in the UK and internationally to plan, problem-solve and to monitor progress against objectives. You will be expected to develop strong project plans and budgets and to ensure that all projects are delivered on time and within budget. The role will involve travel to launch sites in order to run the launches and train local administrators. You will support the ongoing development of the international PET Programme, including managing the travel of 18 international Country Leads to the UK in March 2027. You will also provide continual excellent stewardship to international faculty both established and new. We are looking for an experienced international development professional, who also has events and project-management experience. You will need to be flexible, organised, have meticulous attention to detail, be able to work to tight deadlines and be comfortable working in a global team with colleagues across different time zones.
We care about what we do. Diplomatic skills and the ability to build good relationships are very important.
JOB PURPOSE
The purpose of the International Education Manager is to successfully deliver international PET launches and rollouts and support the on-going delivery and development of the international PET programme. This role will:
· Project manage upcoming PET launches for the Caribbean and El Salvador/ Honduras.
· Travel to launch sites to manage launch events and to train local administrators to run PET courses.
· Manage project budgets and collate data for project reporting.
· Support the Director of Education to deliver the launch application process, monitoring incoming applications and queries.
· Support the overall delivery and development of the international PET programme.
· Maintain the quality and standards of PET, supporting others to do the same.
CORE DUTIES
1. Project manage PET launches ensuring that all activities are delivered on time and within budget.
2. Keep up to date with FCDO, news and local advice, produce travel risk assessments, and advise Director of Education and Executive Director on highlighted risks.
3. Work with Country Leads to set budgets for launches, manage expenditure and reconcile finances post-launch.
4. Work alongside the Director of Education, Education Content Co-Ordinator and International Programmes Assistant to support the delivery of the PET123 Update. Manage the travel of international attendees.
5. Develop relationships and Memoranda of Understanding with launch partners.
6. Carry out due diligence on new partners.
7. Working alongside colleagues across the Education department, ensure all course resources are consistent and maintain the quality standards for PET. Furthermore, support international partners to ensure easy access to the resources they need to run courses, including facilitating the translation of materials.
8. Contribute to quarterly Trustees’ reports on international short course activity and to the BPNA’s annual report.
9. Assist the Director of Education with launch information and data for fundraising proposals and reports as required.
10. Support BPNA’s annual conference as required.
11. Assist with other tasks as requested by the Director of Education, Executive Director or Trustees.
LEVEL OF SUPERVISION
Supervision of others
No direct supervision of others but will matrix-manage the International Programme Assistant on any tasks that require their support.
Supervision and support from your line manager and trustees
Your line manager will be the Director of Education. Your priorities and targets are set according to the BPNA Operational Plan and the International Education Strategy and monitored by your line manager.
COMMUNICATION
You will be in contact with both internal and external stakeholders at a variety of levels, including some for whom English will not be their first language. You should be able to adapt your communication style to the audience, ensuring the clear and comprehensive communication of logistical details.
FINANCIAL AND RESOURCE MANAGEMENT
· Ordering responsibility within defined BPNA procedures.
· Setting budgets for PET launches and ensuring expenditure is in line.
· Provide Expense reports to funders as required.
TO APPLY
Apply via CharityJobs with your C.V and cover letter
Closing date: 29 May 2026 at 21.00
Interviews are intended to be held at our London office for Wednesday 10 June 2026 (please keep available) and we will inform successful interview candidates by 4 June 2026. Please do clearly inform us if for some reason you can’t make that date in person in your application.
Aimed start date of this role will be as soon as possible.
References will only be taken once your explicit permission has been given and after a conditional offer of employment has been made.
To create a world where every child and young person with a neurological condition can access the care and support they
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Media Trust
At Media Trust, we believe when everyone has an equal voice, we’ll get to a more equal society. That’s why we connect media organisations with charities and under-represented talent to empower the third sector and advance media representation. We design and deliver innovative and impactful training for charities so they can communicate more effectively to support their communities and drive social change. We also match charities with media industry volunteers for hands-on support.
About the role
Are you an experienced and knowledgeable programme manager with a passion for supporting charities and under-represented communities to advocate for change?
Media Trust is looking for an experienced programme manager to lead on the delivery of two new communications capacity-building programmes - one focusing on charities tackling health inequalities and another focusing on people affected by the No Recourse to Public Fund (NRPF) immigration rule. Both programmes are aimed at enabling participants to safely and effectively engage with the media and advocate for change. You will be working directly with charities, communities and individual participants on both these programmes. You will also work with external trainers and media industry volunteers to deliver the training and related support.
Each programme will involve recruiting a cohort of storytellers, working with a series of external trainers to deliver workshops around understanding and engaging with the media and facilitating peer support workshops. You may also be required to lead small roundtables or convene meetings with sector partners as required.
Media Trust will be partnering with charities working on health inequalities and supporting migrants to deliver this work, including recruiting storytellers from across our networks and partner organisations as programme participants.
You will be responsible for designing and agreeing the delivery calendar with our funders and other key partners.You will also manage the recruitment for, and delivery of, these programmes. The outline training content has already been agreed - this role will involve working with trainers to ensure content is relevant to the needs of the cohorts and the objectives of each programme. You will also design and facilitate a series of monthly peer support sessions to support participants’ learning on the programmes. You will also manage impact evaluation for the programmes including designing and collecting responses to pre- and post-programme surveys from participants and sharing insights and learning from the programmes to help Media Trust design new work in these areas.
You will also support with other programmes and activity across Media Trust’s Charity Services team as required.
Please note this role is remote-based with regular events and meetings in London.
Key responsibilities
Programme Management and Evaluation
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Programme Management: Oversee the launch and delivery of the programmes ensuring all activity runs to schedule and on budget
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Training Coordination: Plan, recruit and deliver training for programme participants and liaise with trainers, ensuring content is well-suited to the needs of the cohorts and the programmes’ objectives
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Participant Engagement and support: Recruit and engage programme participants, encourage participation and retention, support any accessibility needs and ensure the training aligns with participants’ needs and expectations
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Peer support: Deliver and facilitate monthly peer supports across each programme. Run safe and well-structured peer support spaces, which serve to building communities of mutual support and solidify learning from the training
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Safeguarding: Lead on safeguarding across the programmes, ensuring Media Trust’s safeguarding policies are adhered to and the wellbeing and safety of participants is protected
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Monitoring, Evaluation, and Reporting: Manage the collection and analysis of programme data and insights, ensuring impact is evidenced with high-quality data and compelling case studies
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Budget Management: Manage the programmes’ budgets, providing accurate and up-to-date financial reporting
Partnerships:
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Cultivate Relationships: Build and maintain meaningful relationships with partner organisations, charities, media industry volunteers and wider sector partners
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Insights for New Programmes: Share latest trends and programme-related insights to help Media Trust secure new funders/partners for additional communications capacity-building programmes for charities
Working at Media Trust
Media Trust is an ambitious charity, full of passionate people. We are a small and dynamic team that works collaboratively and supports each other to achieve our vision of a more representative media and equal society where everyone has a voice. We are looking for motivated, agile, and value-driven people to join our team.In return we offer:
Remote working with a monthly co-working allowance
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30 days annual leave (plus bank holidays)
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Flexible First employer
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Opportunity to work flexible hours
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Pension contributions
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2 volunteer days each year
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Opportunity to attend up to two Media Trust Open Courses each year at no cost to you
Please include a CV and covering letter (max 2 pages) headed “Programme Manager”, describing how your skills and experience match our requirements.
Application deadline: 9AM on Monday 18 May 2026
First-round interviews will be held online 26 and 27 May
Second-round interviews will be in-person on 2 June
Media Trust is committed to your journey as a candidate and will provide any necessary support throughout the application process. Please ask if you need any assistance or require any reasonable adjustments throughout the process.
We believe in the power of the media to change lives.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.
We’re looking for a driven and relationship-focused Corporate Partnerships Manager – Pharmaceuticals to lead and grow our work with the pharmaceutical sector. In this role, you’ll manage and develop high-value partnerships, secure significant income (c.£500k annually), and identify new opportunities that support groundbreaking research and services for people affected by blood cancer. Working closely with senior stakeholders, you’ll shape compelling proposals, represent the organisation in pitches and negotiations, and ensure partners are engaged through excellent stewardship and impact reporting.
You’ll be a confident communicator with a strong track record in high-value fundraising, or equivalent transferable experience, and skilled at building relationships at all levels. Collaborative and proactive, you’ll work across teams to develop ambitious, mutually beneficial partnerships aligned with organisational priorities.
Regular travel to our London office and donor meetings will be required, typically once or twice per month, or as the role demands.
We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives. state this in your cover letter when applying.
We are open to receiving applications from candidates wishing to work part-time, with a minimum of 28 hours per week. Please indicate in your cover letter if you wish to work part-time.
We research, we support, we care. Because it’s time to beat leukaemia, lymphoma, myeloma and all types of blood cancer.



The client requests no contact from agencies or media sales.
Role Name:Management Accountant
Salary: £41,000 - £49,000 per annum FTE (depending on experience)
Location: Remote (with occasional travel to Downton, Salisbury, SP5 3RB and other UK locations as needed).
Hours: Full time, 35 hours per week
Contract: Fixed Term Contract (9 Months, with potential to be extended to 12 months if business need)
About the Role
We have an exciting opportunity for a Management Accountant to join our Finance team on a 9-month fixed term contract and play a key role in supporting the organisation during an important period of systems change.
Reporting to the Head of Finance, you will provide high‑quality accounting support across the Group, while also supporting colleagues who are working on the development and implementation of a new finance system. You will also act as a trusted finance business partner to members of the Leadership Team, supporting informed decision‑making across the organisation.
Please see the job description for full details of the role and a comprehensive overview of the role and requirements.
About You
Are you a CCAB or CIMA qualified accountant with experience in charity finance, looking for an opportunity to make a difference while working in a collaborative and supportive environment?
You will bring experience of working in a business‑partnering finance role, with the confidence to build strong relationships across an organisation. You’ll be comfortable supporting audits and statutory reporting, with a proactive and solution‑focused approach.
You will also demonstrate:
- Experience of charity accounting and statutory reporting
- Evidence of working in a partnering approach to finance
- Evidence of providing year‑end information and support to auditors
- Strong communication skills and the ability to explain financial information clearly
- Excellent organisation, prioritisation and attention to detail
- A flexible, calm and professional approach, even under pressure
- A positive, collaborative mindset and willingness to support colleagues
Experience of finance systems development, charity tax (VAT, corporation tax, Gift Aid) and advanced Excel skills would be beneficial, but not essential.
You also hold a full UK driving licence and have access to a reliable vehicle with business insurance for work purposes. You are willing and able to travel as required for in-person meetings and events to Downton (SP5 3RB) or London, with occasionally travel to other UK locations. Central London travel will be by train.
You are also comfortable staying away from home overnight on occasion, when required to support events or team activities.
About the Team
You will join Help for Heroes’ Finance team, a collaborative and supportive team providing robust financial oversight and insight across the charity.
The team works closely with colleagues across the organisation, acting as trusted advisers and ensuring financial integrity while enabling our services to deliver life‑changing support to veterans and their families.
In return we can offer you:
- Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
- 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
- Opportunity to buy and sell up to 5 days annual leave per year.
- Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
- 3 volunteer days per year to support the Help for Heroes community.
- A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
Closing date: 10th May 2026
Please note: We may close this vacancy early should we receive a high volume of strong applications.
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in Crisis Skylight Birmingham or Newcastle, with home working in line with Crisis Hybrid Working Policy
Contract: Full time
Salary: £45,379 per annum
About the role
Up for a challenge? Excited about Corporate new business and experienced at building impactful philanthropy networks? Join us at Crisis as our Fundraising Manager (England) where we're looking for an experienced high-value fundraiser who specialises in winning and delivering regional corporate partnerships and philanthropy.
We are at the start of an exciting new journey to grow high value income in our nations and regions. You will have a great role within a motivated team and have the opportunity to build your fundraising strategy: You will have the autonomy to develop your own high value network, prospects and income pipeline: You will collaborate with our wonderful Skylight teams across England to develop and deliver compelling and bold cases for support.
If you have a great track record in identifying and securing regional corporate high value partnerships and donors and aren’t afraid of a challenge we would love to hear from you.
About you
· Dynamic, experienced, high-value fundraiser
· Specialist in identifying, delivering and winning regional corporate partnerships and philanthropy
· Experienced at identifying, pitching and successfully securing 5 and 6 figure partnerships
· Enjoy creating and delivering compelling Cases for Support
· Results-driven – we have ambitious plans as a charity and as a team
· Enjoy travel; you will be based at either Crisis Skylight Birmingham or Newcastle with regular travel as required. NB we have Skylight Centres in Birmingham, Newcastle, Merseyside, Oxford and London
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
· A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 17 May at 23:59
Interview process: Competency-based interview
Interview date and location: Thursday 28 or Friday 29 May, Online Interview
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help.
For more information about our work please our website
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)
Contract: Full time, permanent
Salary: £40,000 to £42,000 gross er annum, depending on experience
Closing Date: Monday 25 May 2026
Assessment Day at MSSC NSC: Tuesday 2 June 2026
The Marine Society and Sea Cadets (MSSC) is a leading maritime charity in lifelong learning and personal development and is the governing charity of the Sea Cadet Corps (SCC), a civilian voluntary youth organisation engaging some 15,000 young people over 400 Sea Cadet Units, throughout the UK. The SCC offers a wide range of youth opportunities with the same enduring objective – to give young people the best possible head start in life through nautical adventure and fun.
We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team.
The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration.
About the role
The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes.
Responsibilities
- To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows
- To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems
- To line manage and support the Volunteer Support Team based at the MSSC Support Centre, empowering the team to deliver effective and consistent support to volunteers.
- To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers.
- To manage the “Safer Recruitment” and adverse disclosure process for volunteers, in line with MSSC policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner
- To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary
- To support the Head of Volunteering with the successful implementation of MSSC’s volunteer strategy and other national tasks
- To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards
- To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers.
Requirements
- Experience of leading the development and maintenance of digital volunteer management/ communication systems
- Experience of creating and maintaining complex automated workflows
- Experience of overseeing the administrative functions of a CRM system
- Experience of implementing, managing reviewing and refining administrative processes
- Experience of delivering a first-class service to clients or customers
- A strong understanding of the voluntary and community sector, ideally within the youth sector
- Experience of managing or supervising a large team
Desirable
- Experience of managing or supervising a team based remotely
- Experience of using Microsoft Forms and Power Automate or similar systems
- Experience of managing an onboarding process, ideally of volunteers, with the understanding of the importance of safer recruitment
- Experience of empowering a team to deliver a first-class customer service
- Experience of working with volunteers and the knowledge of how to ensure they are supported
- Experience in managing challenging emails, calls and situations with volunteers professionally, using sound judgement and clear communication
- Experience developing processes which are targeted at both internal and external audiences
- Experience of leading projects manging change with various stakeholders
For further information, please download the . If you are interested in this role, please apply now!
Benefits
- 25 days annual leave per annum, increasing with length of service
- Hybrid working for many roles
- Volunteering Leave
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Access to the Marine Society Digital Library
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
We help launch young people for life through adventure.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
The Engagement Manager leads the relational and safeguarding delivery of Lighthouse, ensuring the programme is experienced as a place of dignity, trust, and consistency for every participant. This role sits at the centre of the work - shaping how Lighthouse feels, how people are received, and how support is experienced in practice.
Lighthouse operates in a dynamic environment where participant needs, operational demands, and volunteer teams intersect daily. You will bring presence, judgement, and emotional intelligence to that space, maintaining strong relational consistency while responding thoughtfully and appropriately to what emerges in real time.
You will take ownership of participant engagement across the programme. This includes building trusted relationships, maintaining strong safeguarding practice, and supporting volunteers to engage in ways that are respectful, boundaried, and trauma-informed. Your role is to ensure Lighthouse is not only well run, but deeply human - a place where people feel seen, respected, and supported.
You will also play a central role in shaping how Lighthouse supports people beyond immediate engagement. By understanding participant journeys and needs, you will help strengthen pathways into stability, connection, and opportunity. This requires sound judgement, relational skill, and the ability to translate insight into practical support.
You will work closely with the Programme Manager to ensure Lighthouse remains both operationally strong and deeply responsive to the people it serves.
Key responsibilities
Participant engagement and presence
- Lead participant engagement across Lighthouse delivery
- Build consistent, trusted relationships with participants
- Maintain a visible, calm, and grounded presence during programme sessions
- Help ensure participants feel recognised, welcomed, and respected
Participant wellbeing and support
- Recognise emerging participant needs and respond appropriately
- Support participants to access information, services, and appropriate support
- Help maintain a safe, respectful, and inclusive programme environment
- Ensure participant experience remains consistent and well held
Safeguarding leadership
- Lead safeguarding practice across the programme
- Coordinate safeguarding processes, documentation, and follow-up
- Respond appropriately to safeguarding concerns and incidents
- Ensure safeguarding procedures and escalation pathways are consistently followed
- Exercise sound judgement in complex or sensitive situations
Volunteer support and guidance
- Support volunteers to engage confidently and appropriately with participants
- Provide guidance on boundaries, relational approaches, and safeguarding awareness
- Help create a volunteer culture that is consistent, compassionate, and well supported
- Ensure volunteers feel clear, confident, and supported in their roles
Partnerships, referrals, and pathways
- Build and maintain relationships with outreach teams, support services, and sector partners
- Coordinate referrals and connections to external services where appropriate
- Develop pathways into employment, training, and longer-term stability
- Liaise with employers and partner organisations connected to participant opportunities
- Strengthen the network of support available to participants beyond Lighthouse
Requirements
About you
This role requires someone who is grounded, perceptive, and confident taking responsibility within a complex, people-centred environment.
You will be able to build trust quickly while maintaining clear boundaries and professional consistency. You will bring a calm, thoughtful presence and be comfortable navigating emotionally complex situations with care and sound judgement.
You will likely bring:
- significant experience working alongside vulnerable or marginalised communities
- strong interpersonal and relationship-building skills
- knowledge of safeguarding practice and working with vulnerable adults
- confidence navigating complex or emotionally demanding situations
- the ability to remain calm, consistent, and thoughtful under pressure
- a deep commitment to dignity, respect, and trauma-informed practice
Working pattern
Lighthouse operates primarily between 8:00am and 8:00pm, with occasional evening events. Programme delivery is supported by a team of volunteers.
The two Managers coordinate their working schedules to ensure presence during key delivery periods across the programme week.
Working patterns are flexible and planned collaboratively to support delivery while maintaining sustainable workloads.
Lighthouse Management Structure
Lighthouse is delivered through a shared model, with two Managers working together to ensure the programme remains a safe, consistent, and dignified space for people experiencing homelessness.
Delivering this well requires both strong programme organisation and careful, trauma-informed engagement with participants.
The two Managers hold complementary responsibilities that ensure Lighthouse is both well-run and deeply responsive to the people it serves. While each role leads on specific areas of the programme, they work closely together to maintain consistent standards, clear communication, and a reliable experience for participants.
Joint responsibilities
Together the Managers ensure that Lighthouse operates with consistency, safety and care:
- Participants experience Lighthouse as a safe and welcoming space where they are treated with dignity and respect
- Delivery remains trauma-informed, relational, and grounded in Under One Sky’s values of presence, trust, and follow-through
- Lighthouse sessions are appropriately staffed, with volunteers and team members supported to deliver confidently and reliably
- Safeguarding is embedded into day-to-day delivery, with clear processes for responding to disclosures, incidents, risk, and vulnerability
- Participant needs, concerns, and wellbeing are recognised early and responded to appropriately
- Volunteers and staff are supported to hold clear boundaries while maintaining compassion and respect
- Communication and follow-through are strong so participants do not experience gaps, confusion, or inconsistent responses
- Lighthouse maintains a high standard of care, professionalism, and stability across the programme week
Culture and approach
The Managers help shape the tone of Lighthouse through calm, grounded leadership and consistent presence within the programme.
They help ensure the Lighthouse remains a place where participants feel:
- seen and respected
- safe and protected
- met with consistency rather than unpredictability
- supported without judgement
- able to access help with dignity
They create the conditions for volunteers and staff to provide meaningful support while ensuring Lighthouse remains structured, accountable, and deeply human.
Together let’s end homelessness.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to join GamCare as we continue to expand and develop our Online Support Services. To support this expansion, we are seeking an Online Support Team Leader to oversee and lead a growing remote team delivering vital digital support to individuals affected by gambling harm.
The role
You will be responsible for overseeing the delivery and development of GamCare’s Online Support Services, which currently include online appointments, email support, chatrooms and forums, and a self-guided online support programme.
You will lead a remote team of Online Support Practitioners within the wider Helpline service, ensuring consistent, safe and effective support is delivered across all digital channels.
Key responsibilities
·Managing the daily operational delivery of Online Support Services, ensuring high-quality support and adherence to agreed KPIs
·Providing line management for Online Support Practitioners, including supervision, team meetings, rota planning, and managing leave and cover
·Advocating for and promoting Online Support Services internally and externally to improve accessibility and awareness
·Supporting the ongoing reporting and evaluation of GamCare’s Online Services
·Identifying opportunities for service development and contributing to the design and implementation of improvements
About you
This is a key leadership role for someone with experience delivering support services to vulnerable or complex individuals, alongside experience of supervising, coaching, mentoring or managing staff or volunteers. You will also bring a strong commitment to person-centred, non-judgemental practice.
You will be a confident communicator, comfortable working collaboratively across the Helpline service, and able to balance operational leadership with empathy, support and clear decision‑making – particularly when managing complex or high‑risk contacts.
Strong IT skills are essential, including experience working with digital platforms, CRM systems or call-handling tools.
About Us
Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.
Benefits You Can Enjoy
·33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
·A generous Pension Scheme - we contribute 6% and you contribute 2%
·Discretionary company sick pay from day one of service
·Employee Assistance Programme – 24-hour support
For further details and to apply please click the apply button.
Closing date for applications: 10th May 2026.
This post requires a DBS check.
GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.
GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.
Are you a strategic marketing leader with a passion for making a difference? Blood Cancer UK is looking for a Senior Direct Marketing Manager to manage a high-performing team, deliver insight-led, multi-channel campaigns, and make a real difference to the lives of people affected by blood cancer. This is an exciting opportunity to be responsible for impactful direct marketing campaigns that grow individual giving and engage supporters.
Based in London with hybrid working options (2–4 days per month in the office, may increase dependent on business needs), this role offers the opportunity to lead a talented team, innovate with digital channels, and champion campaigns that engage and inspire supporters. If you thrive on turning data into action and delivering outstanding results, we want to hear from you.
We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.
We research, we support, we care. Because it’s time to beat leukaemia, lymphoma, myeloma and all types of blood cancer.



The client requests no contact from agencies or media sales.


