Welcome to the Bike project

Our mission is simple, to get refugees cycling! We are a community of refugees, mechanics, staff and volunteers. We collect donations of second-hand bikes, fix them together at our workshop, and then donate them to asylum seeking refugees. A proportion of the bikes that we receive are sold through our online shop to generate funds, the proceeds of which support The Bike Project, and ensure our long-term sustainability.

There are approximately 13,500 asylum seekers that flee to London each year and almost 27,500 bikes are abandoned in the same period. Our mission is to match the two.

The Bike Project is going through a significant period of growth, turning over £1.5 million in 2020. We are expanding the delivery of bike donations, Pedal Power and Bike Buddies whilst developing our retail arm, The Bike Shop. We are looking for a Fundraising Manager to manage, plan and implement The Bike Project’s fundraising, particularly focusing on community fundraising and small donors. You will recruit, manage and support volunteer fundraisers within the community helping them to reach their fundraising potential. You will project manage The Bike Project’s flagship challenge event Refugee Routes and comedy events. In addition, you will inspire, develop and steward new relationships to improve overall engagement with the organisation.

In the atatched job pack, you will find more information about the role and the benefits we offer.

To apply, please send your CV by 31st May, 2021, together with a cover letter that outlines how your experience matches the person specification and addresses the following questions:

Tell us about an event you organised that you are proud of. What did you do and what was the result of the event?

Tell us about a time you supported volunteers to raise money towards a target. Did they  manage to hit their target? How did you go about supporting them?

Please also tell us why you are interested in the refugee sector (include any challenges you have had to overcome in your own life which you feel are relevant)

We particularly encourage applications from women, disabled, and Black, Asian, and Minority Ethnic (BAME) candidates, and those who have personal experience of being a refugee.

Thank you for your interest in the Bike Project and best of luck with your application

Best Wishes

Jem Stein

CEO

Location: London, EC4

Salary: £41,000 - £47,250 (depending on experience)

Accountable to: Senior Finance Manager

Contract type: Permanent, full time (open to flexible working and job-share options)

Overall Purpose of the Role:

As we launch an exciting and pioneering new Social Impact Investment trust- the Schroder BSC Social Impact Trust (SBSI) and come to launch our new 2025 strategy, it couldn’t be a more exciting time to join Big Society Capital. We are looking for an enthusiastic accountant with strong investment, fund accounting or financial services experience to play a critical role as part of a lean and motivated Finance Team.

This is a unique opportunity – your work will be complex and varied, offering exposure to a range of pioneering projects across Big Society Capital’s corporate and investment activity and supporting all financial processes in the organisation.

The position will support month end processes, assisting with the development of management information that enables deeper understanding of the organisation and its performance. You will also support investment accounting, fund and treasury accounting, the preparation of statutory reporting and returns; managing Big Society Capital’s liquidity and cash flow; and preparing and monitoring departmental budgets. The position will ensure that effective financial controls and procedures are maintained and will include some responsibility for the valuation of investments. 

Internal Contacts:

Work in the Finance team consisting of the Head of Finance, Senior Advisor – Financial Management, Senior Finance Manager, Management Accountant and Finance Assistant. Extensive contact with all members of staff, particularly the Investment team, the Legal and Compliance team and the Operations team.

External Contacts:

 Auditors, investees, administrators, bank, treasury management providers, regulatory advisers, FCA, HMRC,

Other Requirements:

Flexibility to develop the role and take on additional tasks as required

Key Accountabilities:

• Support month end processes for BSC, SBSI and any future client portfolios.
• Review quarterly Fund reporting and Audited Accounts from investments and ensure Fund income and expenditure and valuation gains/losses are accurately recorded in BSC’s accounting system.  Liaison with Fund Managers as required.
• With the team, maintain and develop accurate accounting systems, records and reporting, with adequate financial controls. Review and develop processes for the valuation and financial monitoring of Big Society Capital’s social investment portfolio, including preparation for the Quarterly Valuation Committee.
• With the team, manage the organisation’s liquidity effectively, so that funds are available when required.
• With the team, develop departmental budgets and input into the forecasting process.
• Support statutory reporting, including group consolidation, and liaise with auditors to ensure accurate and timely completion of the year end process.
• Support preparation of annual tax returns and other tax requirements, liaising with external Tax advisers as required.
• Assist with the preparation of FCA reporting and other requirements.
• With the team, research and stay current with accounting standards, guidance and legislation, and apply to BSC’s financial and FCA reporting requirements.
• Undertake project work to support the development of BSC and the finance function, including supporting the introduction of external social impact investing products.

Essential experience

• Qualified accountant (ACA, ACCA, CIMA or CA)
• Sound and up to date knowledge of UK GAAP
• Investment management, Fund Accounting or financial services experience
• Development of management information and insightful analysis
• Development of internal control procedures and frameworks
• Previous experience in a similar position

Desirable experience

• Charity or not-for-profit organisation experience
• Social Investment experience
• FCA regulatory reporting
• Knowledge of IPEV (International Private Equity and Venture Capital) valuation guidelines
• Excel modelling experience

Skills, abilities and attributes

• Strong IT skills, particularly Excel and relevant knowledge of accounting IT systems
• Demonstrates excellent financial and numerical awareness: fully conversant with financial accounts and accounting procedures
• Analytical with excellent attention to detail and embraces complex data
• Ability to apply statutory principles, guidelines and legislation in practice
• An excellent communicator and strong team player, who can build solid relationships with key stakeholders internally and externally
• Superior judgment, discretion and utmost integrity
• Flexible and willing to take on different tasks as required
• Well organised & able to prioritise workload effectively

Salary and terms of employment

This is a full-time permanent role – open to flexible working or job-share options

Salary of £41,000 - £47,250 depending on experience)

Big Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential.

We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you.

If you have a disability and require any support to assist you through the recruitment process, please get in touch with Ruth Davidson (HR Manager).

Applications

Please apply through BeApplied by midday on Wednesday 26th May 2021

Interviews – If your application is successful, you will be invited to a first-stage interview with Big Society Capital in late May - early June. Second-stage interviews will take place in early - mid June.

All Big Society Capital staff are currently working from home. We will be as flexible as possible in light of any COVID-19 priorities and challenges which you may be facing.

The Finance Manager is responsible for the preparation, development and analysis of management accounting information, financial statements and the day-to-day management of the UK finance function for the charity.

Finance Function 

1. Ensure accurate recording and maintenance of finance data, including correct classification of income
2. Lead the preparation and development of monthly Management Accounts
3. Ensure purchase and sales ledger are maintained in line with the organisation’s policy
4. Maintain appropriate and comprehensive finance and accounting policies and procedures including payment authorisations, etc.
5. Ensure Trial Balance is reconciled and reviewed monthly, month end closure
6. Prepare and monitor cash flow forecasts for operations activity & investment proposals
7. Co-ordinate the annual budget process with the Director of Finance (DoF) and relevant staff across the organisation
8. Prepare the Annual Financial Statements and manage the External Audit
9. Ensure timely recharges are made to CBM Federation and Member Associations
10. Liaise with the DoF on all matters pertaining to Financial and Management Accounting
11. Periodic consultation with the CBM federation, including monthly and quarterly returns
12. Provide clear and accurate financial information and forecasts to the Leadership Team and other departments as required
13. Work with Programme Finance Manager to ensure correct allocation of costs, cost recovery and annual programme budgets
14. Facilitate the working relationship between Finance and the donation processing team and the desired targets
15. Oversee payroll and pension process including HMRC returns.

Culture

1. Helping to develop and promote a culture of enthusiasm and success which reflects the ambitions of CBM UK
2. Play an active role across the CBM UK team, promoting positive working and innovation. And seek to improve working practice at all opportunities.

This job description does not provide an exhaustive list of tasks and activities, as all posts within the organisation are subject to evolution as the organisation develops and grows.

ALUMNI RELATIONS MANAGER

Start date: June/July 2021

Post type: Full-time, permanent.

Hours: 37.5hrs per week, Monday to Friday Core hours to be worked within the range of 8am - 6pm

Salary: £28,000 - £33,000 per annum (depending on experience)

Lord Wandsworth College is looking for an Alumni Relations Manager (following a retirement) to join the Development Office team and work to help deliver our strategic objectives, expand our events programme, develop our publications and communications (including The Sternian magazine) and increase engagement from all target audiences, whilst creating an exceptional culture of customer care.

If you are the successful candidate, you will be expected to take the lead in delivering the College’s alumni relations programme, building on the excellent existing relationships with LWC’s former pupils, parents, staff and governors, via the Sternians’ Association, increasing engagement from all ages, whilst supporting the stewardship of current and potential donors.

This role will collaborate closely with the newly appointed Head of Futures, developing careers events and initiatives and a new mentoring programme for pupils and young Sternians.  The Alumni Relations Manager will also work with a wide variety of academic and support staff, including the administration teams and facilities departments, as well as external agencies e.g. designers, printers and fulfilment houses.

The successful candidate will…

• have a real passion for improvement and the drive and vision to deliver it
• be self-starting, forward-thinking and highly positive, with a 'can do, will do' mindset
• have the warmth, emotional intelligence, ready smile, sense of humour and interpersonal/ listening skills, to build trust and respect amongst alumni, parents, pupils and staff
• have a cooperative and engaging nature to work in a strong, ambitious, friendly team

Closing date: Friday 28th May 2021

Interview date: Week commencing 7th June 2021

The College is committed to safeguarding and promoting the welfare of young people. The successful applicant will be subject to a Disclosure and Barring Services (DBS) check and references. We are an equal opportunities employer. Lord Wandsworth College is a registered charity (Number: 1143359) providing outstanding caring education for boys and girls since 1912.

Working Hours: 35 hours per week 

Location: Multiple sites across London (maybe required to work from different offices each day)

Contract: Permanent

Toynbee Hall is a charity where people come for excellent local services and where they can share ideas and experience, gather information and knowledge that we use together to take action to change lives and eradicate poverty. Our programmes include free advice services, financial inclusion services, wellbeing services, including work with older people and community learning services supporting young people and new migrants.

Debt Free London is a unique partnership of charities led by Toynbee Hall and funded by the Money and Pensions Service, that provides free, expert advice to Londoners with problem debt. Our trained and accredited advisors support Londoners with all types of money worries – from rent and council tax arrears, to credit card and catalogue debt. We work with clients to prioritise their bills & debts, helping them to write letters and advocating on their behalf.

Job Purpose:

1. To ensure the quality of advice are compliant, consistent and meets both external and internal requirements.
2. To provide day to day guidance, set targets, implement guidelines and assist with any issues the team may have. To ensure that all members understand the team’s objectives and work together to achieve it.
3. To ensure career progression is identified and implemented for all Trainees.

Closing date: Midday, Tuesday 25th May 2021
Interviews: w/c 31st May 2021

Do you have the ability to engage and inspire young people?

Do you have experience of working with young people with challenging behaviours?

Are you able to deliver a range of activities or workshops?

Do you want to part of our journey?

The Somerville is looking for an enthusiastic team member to supervise, support and deliver high quality youth work programmes within our children and youth focussed facility. We strive to equip young people with the necessary skills, knowledge and experience to recognise and achieve their full potential. We aim to provide opportunities for young people that are fun, challenging and sometimes even life changing.

We’re looking for someone with life experiences, empathy and the ability to relate to young people between the ages of 11 and 19. It can be challenging work at times but very rewarding.

The post holder will be required to work some weekends.

We’re looking for:

Youth Support Worker P/T £8,552 (18.5 hour per week)

Plus a 5% employers pension contribution & 2% annual increment for the post.

If you feel you have the necessary skills and experience to bring to this post, please apply now!

Shortlisted candidates are required to develop and run an engagement session for young people - Further information to follow.

Closing date for applications: Friday 11th June 2021, noon

Interviews are expected to be held in the week commencing 14th June 2021.

An enhanced DBS check will be required for this role.

The Somerville is committed to recognising and implementing equal opportunities practice.

Age Concern Hampshire is an independent Registered Charity, which has been passionate about supporting older people since 1985.  We are committed to excellence by providing the best possible support and care to enable older people to live as independently as they can to make the most of their ageing journey.  Our Care and Wellbeing Centres specialise in supporting people who require extra assistance due to their physical or mental health needs. As well as the practical things like help at meal times, bathing and personal care, we provide a caring and safe environment where older people can make friends and have fun!

Working for Age Concern Hampshire

We are proud of our open, honest, collaborative culture where staff can thrive.  We strive to ensure everyone always feels valued, supported, listened to and appreciated.  As well as the immense job satisfaction you will get from making a real difference to the lives of older people in your local community, you will have continuous opportunities for training, continuous personal development and career progression.  You will work with our incredible teams of caring, dedicated and friendly employees and volunteers.

Other benefits include:

• A competitive salary
• 23 days paid holiday, plus bank/public holidays
• Free car parking
• An Employee Assistance Programme offering 24 hour confidential support on a wide range of issues
• COVID-safe working practices

The main responsibilities of the Assistant Manager role include:

• Ensure the smooth and effective running of meaningful services for our clients and their carers;
• Assist with the planning and delivery of wellbeing and day services in accordance with service contracts;
• Manage and support a team of staff within the Centre;
• Drive performance, quality of service, cost of delivery, and compliance initiatives;
• Identify and drive new opportunities within the area;
• Input into reports on service delivery, including outcomes to clients and carers.

The skills, experience and personal qualities needed to be a successful Assistant Manager:

• Minimum NVQ Level 3, or equivalent, in Health and Social Care
• Experience of working with, or caring for, older people and supporting those with the symptoms of dementia
• Awareness of health and social care legislation
• Planning, delivering and monitoring outcomes of high quality day care of older people
• Ability to work under pressure in sometimes pressurised circumstances, appropriately prioritising workload
• Experience of developing team members to ensure they meet the needs of clients and the organisation
• IT literate with sound working knowledge of Microsoft Office e.g. Word, Excel, PowerPoint and experience of using database
• A compassionate and caring nature
• Highly motivated to ensure a high-quality efficient and safe service
• Excellent communication skills and ability to adapt communication style to the needs of the listener
• Honest, trustworthy, reliable and respectful
• An excellent team player.

Age Concern Hampshire is an equal opportunity employer and welcomes applications from suitably qualified people from all sections of the community.

If you feel that you have the skills and experience required to become our Assistant Manager, please click ‘apply’ today. We would love to hear from you!

We have an opportunity for a new team member to join us as a Programmes Manager; this role will include the oversight of activities and the management of a team. If you want the opportunity to join a small but friendly team, where you’ll get to see the impact of the charity’s work first-hand, this is the job for you.

The successful applicant requires exceptional organisational ability and should have a proactive nature, as well as a willingness to support and get involved in Yellow Submarine’s activities. A sense of fun is a must!

To oversee and develop Yellow Submarine’s programme of social activities – this includes a range of social clubs, school holiday activities and residential holidays for both adults and young people with learning disabilities.

The successful candidate will be required to undergo a DBS check.

Application deadline: Monday, 24th May 2021
Start date:  ASAP
Interviews are scheduled to take place the W/C 7th June 2021; format TBC.

We will acknowledge receipt of all applications and let all applicants know if they have been shortlisted or not.

We welcome applications from all people regardless of race, gender, disability, religion, belief, sexual orientation or age and we are committed to providing under-represented groups with the help and support they need to apply to join us.

Organisation: Cymorth Cymru 

Hours: 35 hours per week

Salary: £24,000 per annum

Location: Cardiff with travel around Wales

Deadline for applications: 00:01 on Wednesday 2nd June

We are looking for someone with brilliant interpersonal, organisational and communication skills, who is passionate about empowering people with experience of homelessness to make their voices heard.

Working in a small and supportive team, you’ll help to deliver an exciting new project, supporting Experts by Experience to share their views, develop their skills and influence decision makers in Wales.

About us

Cymorth is the representative body for homelessness, housing and support providers in Wales. We are a small team, but have a big impact – and there’s never a dull moment! Over the past two years we have been part of the Homelessness Action Group, led successful campaigns to increase funding for housing support services, helped organise the Homeless World Cup, and shaped the response to the pandemic in Wales, contributing to key guidance and successfully campaigning for people with experience of homelessness to be prioritised for the vaccine. Over the next few years we have a big opportunity to influence even more – it’s a great time join Cymorth!

Download the Job description and person specification.

We particularly welcome applications from:

• People with experience of homelessness or using housing support services
• People from under-represented groups such as people from Black, Asian or Minority Ethnic communities

In this role you will recruit, build, maintain and coordinate an effective campaign network of members and supporters across the South West of England to deliver local and joined up national campaigns to help realise a better future for animals.  

In alignment with the strategic objects of the League, you will develop powerful, creative and outcome-driven campaigning techniques to deliver animal outcomes and promote the League’s brand and key messages. You will be responsible for planning and delivering campaigns, including budgeting, reporting and measuring effectiveness.  

As part of this role, you will be a spokesperson for the League; liaise with key stakeholders as appropriate, including partner NGOs, local campaign groups and celebrities; and you will create and deliver appropriate training material as required.

With the ability to work independently and manage multiple deadlines, you will have proven experience in developing and leading campaigns to change perceptions and attitudes, and of managing volunteers or staff. Experience and understanding of the political landscape, and in dealing with the media and political bodies would be a distinct advantage, as would that of managing digital resources and data and using new technology and social media in support of campaigns.

Our benefits include generous holiday entitlement, excellent pension scheme, discounts on shopping and cinema, and most importantly working with a passionate team committed to animal welfare.

The League Against Cruel Sports is Britain’s leading charity working towards a kinder society where persecuting animals for ‘sport’ is in the past.

Redefining what is acceptable and inspiring change, we were instrumental in helping bring about the landmark Hunting Act (2004). Driven by compassion and empowered by knowledge, we manage sanctuaries to protect wildlife, carry out investigations to expose law-breaking and cruelty to animals, and campaign for stronger animal protection laws and penalties.

United, we will end animal cruelty in the name of ‘sport’.

Salary: £33,000 - £38,000 (Regional salary weighting may apply)

Ref: 21520

Contract type: Permanent

Hours: 37.5 per week

Location:This role will be working across CPA 1 - Central England - Geographical areas include: Lincolnshire, Leicestershire, Bedfordshire & Buckinghamshire, Staffordshire, Walsall and Wolverhampton, Birmingham, Herefordshire & Worcestershire

Home based with the potential to do some face-to-face activity post COVID-19

The Shaw Trust, in tandem with government and the broader employment support community across the UK is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services Work and Health Programme Job Entry: Targeted Support (WHP/JETS) and looking for Employer Account Managers.

Reporting directly to the Regional Employer Manager, the Employer Account Manager WHP-JETS role is responsible for winning, developing and retaining key employer partnerships to support the contractual requirements of the WHP-JETS programme.

You will work in conjunction with Operational teams to provide employer relationship management to drive performance objectives, deliver sales tools, manage accounts, support recruitment initiatives, and drive employment outcomes for participants.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate must have an understanding of the local and regional labour market and employment issues within one of two geographical areas – Central England and Home Counties and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

The ideal candidate will need to be inclusive and embrace our culture and values, putting those we support at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Benefits

• Competitive Salary
• Enhanced Pension Scheme after 6 months
• Life Assurance x 3 of your salary
• Enhanced annual leave

For further information and to apply online, please click the Apply on Website button quoting the reference number 21520.

Closing date: 30th April 2021.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values, we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format please contact our HR Service Centre to make alternative arrangements.

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.

The role

This role oversees the daily workings of the warehouse operations with accountability for health & safety, food safety, people and logistics to ensure the site meets agreed KPIs and business plans. You will provide leadership and direction to meet ambitious strategic and operational performance targets including oversight and monitoring of performance against budget. You will coordinate with central teams in FSUK and design, manage, deliver and report on specific projects to achieve the overall site strategy. You will manage the Warehouse Manager and other members of the team to ensure the wellbeing of our people and continuity of service for our members. You will lead by example to ensure that targets are met and ensure the continuity of delivery standards within the guidelines of FareShare UK policies and procedures. You will work in partnership with the site’s Regional Development Manager to grow and develop strategies to support our delivery and service excellence.

Main areas of responsibility

• Responsible for excellence in the day-to-day warehouse operations for the site.
• Ensure the Warehouse is set up for success with the correct resource, skills, equipment and ways of working that conform to the organisations, government and industry standards. Highlighting gaps in this provision and designing strategies to support growth.
• Ensure that we have the appropriate logistics and resource schedules in place to meet daily delivery needs.
• Responsible for food safety and health and safety for the site.
• Support in the management of the budget for site and lead your teams to deliver against the plan whilst regularly reporting performance back to the Regional Development Manager and the executive team.
• Managing and leading a team of well-trained staff and volunteers to ensure delivery of operational targets to meet agreed KPIs, Service Level Agreements and within approved budgets.
• Line management including regular appraisals, mentoring, coaching and supervision as required.
• Liaising with FareShare’s central support teams on human resources, operational, compliance, finance and food teams.
• Working with bespoke technology systems, such the warehouse management system and customer relations management system, and support teams to maximise visibility of the warehouse and logistics operations performance across the business. Reporting on these sites and inputting to their development as required.
• Support the Regional Development Manager with the strategic planning and delivery of the service.
• Project management of any pertinent project to support growth of the site. Designing, delivering and managing such projects to further grow the sustainability and success of the site against defined targets.
• Regular communication with the FareShare service users to ensure service excellence.
• Operational oversight and control of food volumes, audits, risk assessments, waste management, warehouse processes and systems to meet defined CFM needs.

Person Specification

1. Previous experience in warehouse operations and / or FMCG industry

2. Knowledge of H&S in the workplace

3. Knowledge of Diversity and welfare of staff matters (including Mental Health consideration)

4. Able to demonstrate a Team player

5. Able to demonstrate thinking on your feet in a fast moving environment, whilst maintaining excellent relationships with the workforce and other parts of the business.

6. Ability to work corporately to the standards sets.

7. Proven track record of project management and strategic planning.

8. Proven track record of excellent people management.

Competencies and behaviours

Essential:

Application form with proof to be provided on request QCF Level 3 award in equivalent to any of: HACCP, food hygiene, manual handling or H&S.

Application form with proof to be provided on request Current, clean driving licence and car insured for business use.  

Application form with proof to be provided on request Experience of leading a team.

Application form/interview an understanding of and ability to promote equality and diversity.

Application form/interview Leadership of multi-dimensional projects from operational and strategic.

Application form/interview Leadership management skills- including the ability to motivate and develop people to deliver high levels of performance.

Application form/interview High level communication skills and ability to engage at all levels with diverse stakeholders.

Application form/interview developing long term partnerships with external stakeholders in achieving strategic goals.

Application form/interview Experience of working in a regulated environment and demonstrable risk assessment capabilities.  

Application form/interview Skills, Knowledge & Abilities Problem-solving skills and the ability to make effective decisions ‘on the spot’.

Application form/interview Confidence and bearing to act as an ambassador to diverse audiences of external stakeholders strengthening the brand and raising awareness. E Application form/interview Strong presentation/facilitation skills to promote awareness of the FareShare mission.

Application form/interview Delivering customer service and the ability to deliver excellence through a competitive service offer to all stakeholders.

Application form/interview IT literacy, in particular of using Microsoft applications.

Application form/interview Excellent interpersonal skills and the ability to create good work partnerships with multiple stakeholders both internally and externally.

Desirable:

Qualifications QCF Level 6 (degree level) qualification.

Application form with proof to be provided on request QCF Level 3 PTTLS.

Application form/interview perspectives financial management, including control over income and expenditure and performance measures.

Application form/interview Working with and developing volunteers who may feel vulnerable or need support.

Application Process:

If you would like to apply for this role, please submit your CV and Cover Letter and Equal Opportunities form via our website by the 20th May 2021 to be considered for the position. Interview details to be confirmed.

The London STEM Ambassadors Manager will lead and drive forward the London STEM Ambassadors Hub, working with colleagues within and beyond STEM Learning, to deliver a dynamic, effective and efficient STEM Ambassadors programme across London. They will be focussed on ensuring efficient and effective recruitment, development and deployment of an active and representative cohort of STEM Ambassadors across London, with positive impacts on young people, schools/colleges, community groups, volunteers and employers.

The London STEM Ambassadors Manager role is central to realising the vision of the STEM Ambassador programme in London. They will be resilient and results-focussed, with a clear commitment to utilising STEM Ambassadors as a vehicle to support a world leading STEM education for all young people across London.

The Role

The London STEM Ambassadors Manager will be responsible for ensuring efficient and effective provision of a STEM Ambassadors Hub for London. The hub meets the needs of schools/colleges, youth groups, museums/science centres and others wishing to work with STEM Ambassadors, supporting employers and other stakeholders to deliver measurable impact on the number of young people pursuing STEM studies and STEM-related careers.

This includes, but is not limited to:

• Working with colleagues to ensure effective day to day operation of the London STEM Ambassadors Hub, ensuring well trained and motivated STEM Ambassadors are deployed effectively; liaison with schools, colleges, museums/science centres, youth groups and others wishing to utilise STEM Ambassadors; gathering evidence of impact and ensuring appropriate recognition of STEM Ambassadors and organisations supporting them
• Working with colleagues and partners to ensure the London STEM Ambassadors Hub rapidly becomes the ‘go to’ place for effective and high impact STEM inspiration support by volunteers, supporting organisations, schools/colleges, museums/science centres, youth and community groups and others
• Drive the development of effective working relationships across the skills and education landscape with partners including but not limited to Science Learning Partnerships, Maths Hubs, CAS Hubs, STEM activity providers and wider London region
• Take responsibility for the successful delivery of appropriate London-specific projects or programmes.
• Ensuring timely, accurate and meaningful reporting, to ensure the London Hub delivers all required outputs and outcomes to time and budget
• Drive innovation, responsiveness and creativity across all the Hub’s activities, to provide a welcoming, constructive and continually improving experience for all STEM Ambassadors and those who engage with them.

In addition, the London STEM Ambassadors Manager will:

• Engage in learning and development activities appropriate to the skills and competences required to fulfil the position
• Undertake any other tasks as reasonably required.

Our Ideal Candidate

We are looking for someone who:

• Can work effectively and collaboratively with internal and external stakeholders, and partners including regular communication with remote colleagues
• Is able to work closely with the STEM Ambassadors Manager and Regional Network Lead London & SE to ensure the London Hub continues to develop, innovate and deliver a set of challenging targets.
• Can manage change and build resilience within the London Hub
• Can balance priorities and resources to achieve optimum results
• Can manage expectations of internal and external stakeholders
• Has excellent skills in time management and dealing with competing priorities and pressures – ability to manage own workload and also communicate clearly and collaborate effectively with colleagues to maximise outcomes.

You will also have:

• Knowledge and understanding of STEM education, schools/colleges, skills issues within the London landscape
• Experience in volunteer management
• Knowledge of the range and breadth of businesses operating in the London wide region
• Excellent written and oral communication skills, including experience of report writing
• Excellent presentation skills
• Proficient in the use of IT Systems, including Microsoft Office
• A proven ability to interact effectively with a wide range of internal and external stakeholders.
• An ability to work to tight deadlines and on own initiative
• Excellent planning, organisational and administrative skills.
• Experience of working with schools, voluntary groups and/or employers
• The ability to deliver learning and development solutions will be an advantage

Job Title: Customer Services Administrator - Governance Programmes

Reports to: Senior Project Coordinator – Inspiring Governance

Location: Quantum House, 22 – 24 Red Lion Court, Fleet Street, EC4A 3EB

Purpose: The Charity delivers two Governance recruitment programmes; one for the Department for Education and one for the Education and Training Foundation. Both programmes recruit skilled volunteers to become school governors through working with employers and professional networks and match them to opportunities within schools and Further Education (FE) providers through an online technology platform.

The Customer Services Administrator – Governance Programmes is responsible for a range of tasks to support the successful day to day running of the service, supporting multi-school recruiters with successful registration and responding to enquiries, together with delivering various administrative tasks.

Remuneration: Circa £19k (includes London allowance) per annum pro rata

Appointment Terms: Preferable immediate start. Contract to 31 March 2022 with possible option to extend beyond this depending on funding

Working Hours: 0900 – 1700hrs with one hour’s lunch break

Additional Terms: 30 days paid holiday, pro-rata.

Application Process: CV and statement addressing each part of the Personal Specification criteria

Education & Employers Charity

Education and Employers is a national charity that was launched in 2009 with the aim of ‘ensuring that every school and college has an effective partnership with employers to provide its young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential and so to secure the UK’s future prosperity’. The charity works to achieve this by working in close partnership with leading national bodies representing schools, colleges and employers.

The Charity runs several volunteer programmes in addition to Inspiring Governance and Inspiring Further Education Governance; Inspiring the Future, Inspiring Women and Primary Futures uses a bespoke match-making technology which connects state schools and colleges with employers and people from the world of work.

The charity also undertakes research on education and employer engagement. Our pioneering research has led the way in improving the quantity, quality and relevance of research into employer engagement in education and is now quoted through government policy and by other key practitioners.

Governance Programmes

Education and Employers is the lead contractor for two governance programmes:

1. The Inspiring Governance Service (IG) recruits skilled volunteers across England and matches them (via the technology Platform) to identified governing board vacancies. Different colleagues in the team focus on recruiting volunteers (primarily working with business and professional networks and large employers) and generating interest from recruiters to register their vacancies with the programme. The programme has been delivered for, and funded by, the Department for Education since 2016 and is currently funded until at least March 31st, 2022.
2. The Inspiring Further Education (FE) programme (IFEG) recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. Board vacancies for FE are more akin to Non-Executive Director roles and from this programme perspective at this stage are primarily from Further Education Colleges but can also be with other smaller further education providers (such as adult further education providers). The programme is delivered for, and funded by, the Education and Training Foundation and has run since April 2017, initially on a one-year contract and is currently funded until at least March 31st, 2022.

The Governance programmes are delivered by a team made up of London based and home-based staff. For further information visit our website. This is an exciting time to join Education and Employers as a charity and is an opportunity to join a friendly team, within which you can be involved in making a huge difference to the future of young people.

Job Description

Working to the Senior Project Coordinator and closely with the wider team, the role will be responsible for delivering day to day support to recruiters and volunteers, assisting them with their registrations and day to day enquiries in addition to undertaking daily administrative tasks associated with the Governance programmes as appropriate.

In the role you will be expected to:

• Deliver a range of customer care processes that support recruiters on a day to day basis, including ensuring that they are registered correctly and responding to any enquiries they may have. This will include large volumes of emails and telephone enquiries
• Liaising with V.I.P Volunteers, helping them find a suitable governor position 
• Undertaking other day to day governance programmes administrative tasks as appropriate
• Completing daily tasks to support wider Volunteers in the London area, helping them to find a suitable position
• Ensuring data is clean and up to date

Key Accountabilities

Day to Day Delivery of the Multi-School Recruitment Process 

• To undertake daily the processes that underpin the recruitment of governors for those recruiting for a number of Multi-Academy Trusts (MATs), FE Colleges, Dioceses and Local Authorities.

Activities include:

• Working closely with the Senior Project Coordinator and team colleagues to support a variety of users recruiting governors for multiple schools/ colleges;
• Responding to multi-school recruiter enquiries;
• Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce;
• Providing ongoing support to ensure the right volunteers are contacted and placed into schools.
• Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries

• Using customer care experience to build strong relationships with multi school recruiters; communicating effectively and efficiently (via phone, email), keeping them informed of progress, and supporting them with any difficulties they might be having;

• To communicate effectively and efficiently (via phone, email and in person where applicable) with other members of the Inspiring Governance/ IFEG team who work daily with volunteers and recruiters.

Day to Day Delivery of the Recruiter and Volunteer Recruitment Process 

• Using Customer Relationship Management (CRM) software, undertake daily processes that underpin and enhance activity around the recruitment of governors. Activities include:  
  • Working closely with the Inspiring Governance Senior Project Coordinator and team colleagues to support a variety of users recruiting governors;
  • Respond to Bespoke Matching requests from daily reports and creating strategies to support the recruitment of governors
  • Providing ongoing support to ensure the right volunteers are contacted and placed into schools.
  • Responding to Regional Enquiries creating new processes where appropriate
  • Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce
  • Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries
• To communicate effectively and efficiently (via phone, email) with schools, FE Colleges, and other recruiters, keeping them informed of progress, and supporting them with any difficulties they might be having.

• From reports, pro-actively source new recruiters and sign them up to the Inspiring Governance Portal and assist them in creating new Vacancies if required

Undertaking Day to Day Governance Programmes Administrative Tasks  

• Including:
  • To provide daily support managing internal and external enquiries about all aspects of the Inspiring Governance and Inspiring Further Education Services (including incoming phone calls and emails);
  • To provide support in relation to documentation of enquiries and processes, suggesting improvements where appropriate;
  • To provide support and improvements with the internal process that supports recruiters who cannot find suitable volunteers;
  • To provide administrative support where needed;
  • Liaise with other Inspiring Governance and IFEG programmes team members, and wider Education and Employers staff as appropriate;  
  • To undertake data audit work including providing support with data cleaning activities and ensuring data on the Platform is up to date (including for example chasing volunteers with incomplete profiles, ensuring matches are recorded accurately etc.);
  • Producing the weekly team meeting agenda and organise room bookings;
  • To provide weekly reports to the Senior Project Coordinator as appropriate on all work tasks
  • Creating and updating and suggesting enhancements to user documentation to be used internally and externally, along with supporting policies and procedures for team development
  • To facilitate the flow of communications between Volunteers and Recruiters for Single and Multi-Schools, FE Colleges and school governance/trustee board members

Generic tasks

• General enquiry management of phone calls received for the charity’s other campaigns and programmes and any other tasks that may be deemed appropriate

Person specification – Please address the below items in your supporting statement for the sections Skills Required, Attainment and Knowledge. Please make your statement no longer than two sides of A4.

Essential

• Demonstratable experience of working within a busy office environment
• Previous experience of working in a customer / contact or support service role,
• Outstanding customer service and telephone manner, including handling large volumes of email enquiries and complaints and dealing with difficult calls
• Administrative experience with the ability to multitask and manage time effectively
• Excellent standard of English, written and oral communication skills – Assessed at Interview and Test
• Experience of using a CRM database, MS Word, Excel and Outlook
• Ability to troubleshoot using information within an online system
• Excellent attention to details, especially when entering data
• Understanding of GDPR within a customer service setting

Desirable

• Experience of working in a charity environment or knowledge the not for profit sector
• Experience of working in a sale or target driven environment
• Knowledge or Salesforce CRM or other comparative online databases

Attainment

Essential 

• Good level of education

Knowledge

Essential 

• Knowledge of service delivery and factors that contribute to ‘a good service experience’ for ‘the customer’
• Knowledge of equal opportunities and diversity

Desirable

• Knowledge of performance indicators and working within these, such as within a recruitment role
• Knowledge around the role of school governance 

Relevant Experience

Essential 

• Experience of delivering a good customer experience

Personal Attributes

Essential 

• Flexible with the ability to anticipate requirements and act to provide workable solutions to deliver what recruiters and volunteers need from the service
• Confident communicator who is perceptive to understanding needs/requests and able to action and prioritise these
• Calm and patient when dealing with a range of people
• Ability to work as a team player as well as autonomously towards targets

Desirable 

• Ability to work some evenings and weekends to support events
• Occasional travel to support events, some with overnight stays