At the Motor Neurone Disease (MND) Association we an exciting opportunity for an MND Connect Adviser (Helpline Adviser) to join our Care Directorate at our national office in Moulton Park, Northampton on a part-time basis.

Salary: 'Competitive' plus benefits

Location: Northampton

Hours: Part-time 25 hours per week

Working Pattern: 5 hours per day, 1200 - 1700

Contract Type: Permanent

About the role

The MND Connect Team offers information and support on all aspects of motor neurone disease, including symptom control, practical management, improving quality of life, clinical research and signposting to other organisations.

As an MND Connect Adviser you will provide a professional and accurate service, providing practical and emotional support to people living with or affected by MND, their carers, and family members.

You will also be an important source of information, resources and support for healthcare professionals, MND Association staff and volunteers.

What are we looking for?

We strive to ensure the highest standard of care and support for people living with MND, and therefore it would be beneficial to have a professional knowledge of terminal illness and its impact, or an understanding of disability issues.

Key skills:

• Excellent listening and communication skills both oral and written
• An excellent telephone manner, demonstrating tact, sensitivity and empathy
• The ability to produce and present information to a wide range of professional and lay audiences
• Good analytical and problem-solving skills, with a calm, confident and flexible approach
• Ability to self-organise and to work without direct supervision
• Good computer literacy and attention to detail
• A sound understanding of confidentiality

To view the full role responsibilities please view the job description on our careers site.

This role is 25 hours per week and you will be required to work 12:00 - 17:00 Monday to Friday.

This role is currently based remotely due to the covid pandemic. In normal circumstances this role will based from our national office in Northampton, where we operate an agile working environment with the flexibility to work from the office and home.

How to apply?

We would love to hear from you and encourage early applications.

If this sounds like the perfect opportunity for you, apply online now and submit a supporting statement and CV.

About Us

We have been through some exciting changes - embracing agile working, introducing new technology and a recent move to a new, flexible office space.

These changes, together with a high level of trust and performance driven culture, will give staff the freedom and flexibility to work in the best way for them, the Association and, most importantly, people with MND.

The MND Association was founded in 1979. Our mission is to improve care and support for people with MND, their families and carers. We also fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised and addressed by wider society.

Important Notices

Please submit your application as soon as possible; due to the high volumes of applications we receive, and we reserve the right to close any adverts before the closing date once we have received sufficient applications.

Our selection process will be multi stage; this may include video call screening, psychometric assessments and competency based interview/s.

At the MND Association we are committed to equalities and value diversity. We are working hard to remove perceived and actual barriers to participation by people with and affected by MND, current and future staff and volunteers and stakeholders.

Post Diagnostic Adviser

Cardiff (currently remote due to Government guidance)

Part-time, 28 hours per week

Fixed-term contract until 31 March 2023

Live Well with Hearing Loss is a three year project funded by the Welsh Government under the Sustainable Social Services Grant which started in April 2020. The project has three strands, the At Home Service, the Befriending Service and the Post Diagnostic Service.

The Post Diagnostic service gives early intervention support to those who are newly diagnosed with hearing loss. The Post Diagnostic Adviser will share tips and strategies and demonstrate equipment over 3 sessions to facilitate independence and wellbeing. The service is delivered within the Audiology clinic at University Hospital of Wales, Cardiff, but due to COVID-19 is currently offered remotely.

Communication is a basic human need. Yet most of us know someone who struggles to communicate through hearing loss. It can cause substantial harm to friendships, family relationships, confidence, employability, mental health and life chances.

The RNID (formerly Action on Hearing Loss) is the UK’s largest charity for the 11 million people in the UK who confront deafness, tinnitus and hearing loss every day. Established in 1911, we help people to take control of their lives and live the life they choose, removing the barriers standing in their way. We give people support and care, develop technology and treatments, and campaign for equality. 

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

This post is also subject to an Enhanced Disclosure and Barring Service clearance.

Digital Learning Advisor

Location: London
Contract type: Permanent
Starting Salary: £30,000 per annum, plus benefits
Hours of work: 37.5 per week

About the role:

It's bringing the skills that will help shape their future

It's becoming part of something special. And it's developing new ways to engage and inspire. This is what it feels like to work for our client.

With c.1200 employees spanning a diverse range of roles, their internal digital platforms are currently more important than ever; ensuring everyone is informed, connected, and able to learn and work effectively regardless of their location. The huge increase in demand they have seen for digital learning during the pandemic is likely to continue as they consider more flexible ways of working post-Covid, making your role key to their future.

Joining their L&D team as their digital learning specialist, you’ll help to take their systems and content catalogue to the next level, as well as explore new ways to engage employees via digital and virtual learning environments.
Over the coming year they will upgrade their LMS, and as system Superuser, you’ll play a central role in the project. You’ll also manage the system day-to-day: supporting learners, troubleshooting issues, developing functionality and analytics capability.

With creativity as well as technical expertise, you’ll design and develop a range of digital training content, blended learning programmes and other resources. This includes partnering with internal specialists to transform ‘must know’ training into engaging online courses.

Joining them at this interesting and important time, innovation and ideas will be encouraged. And so, with a keen interest in digital learning trends and best practice, you’ll be well placed to advise on new technologies and approaches.

And as you support others, you'll have exceptional opportunities to grow your own career. They don't stand still here; and your ideas will make an impact at the heart of this world-famous institution.

About you:

Passionate about the enabling power of digital technologies and with an understanding of the full learning cycle, you’re the expect they need.

With experience as a Learning Management System Superuser, and ideally familiar with Virtual Learning Environments, you’re keen to further develop your expertise and take on a new challenge.

Proficient at using e-learning authoring tools (e.g. Adapt), and familiar with some other standard industry tools, you can design and build creative and engaging learning content and materials involving e-learning, video, graphics and animation.

With an understanding of online user experience best practice, you’ll apply your knowledge to deliver an exceptional experience for all learners.

Well organised and planned, yet able to adapt quickly, you’ll juggle a varied workload and effectively balance changing priorities and deadlines.

At your best working as part of a team, you can quickly build relationships and collaborate effectively with a range of stakeholders at all levels.

Analytical and numerate, you’ll work with data to analyse trends and spot opportunities to improve or adapt.
Proactive with lots of initiative, you’ll be keen to put forward new ideas and suggestions that will support the continued development of their learning offer.

Closing Date: 7th February 2021

Job title: Independent Living Advisor

Region: Somerset and Wiltshire, South

Directorate: Operations

Contract: 9 months FTC, (Maternity cover), Full Time - 35 hours per week

Salary: £23,800 gross per annum

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support.
• Enjoy and thrive in working in teams and with others.
• Passionate about supporting the Armed Forces community and honouring their contribution.
• Come to work each day to be the best you can and to learn and develop.
• An encourager, eager to share your knowledge and experience to help others.

If so then we would like to hear from you ….

The Role

The Independent Living Advice Service are looking to recruit an Independent Living Adviser to be part of a community-based team, to provide advice, support and advocacy, to beneficiaries living with long term illness, continuing care or disabilities, or caring for someone with these conditions.

The Independent Living Adviser will manage a caseload, providing person-centred advice, guidance and support, across a range of areas, including: Direct Payments, Personal Budgets, Individual Budgets, Disability Advocacy, Personal Health Budgets, Disabled Facilities Grants, available Aids and Minor Adaptations. The Adviser will also prepare and present cases to the appropriate statutory bodies and social care/health panels.

The ideal candidate will have experience of working in an Independent Living Advisory capacity; have a good understanding of the current UK Social Care system and of advocacy work and experience working with older people, carers and people with disabilities.

Currently this role will be fully home based due to the pandemic. It is anticipated that the role will involve significant travel throughout the Somerset and Wiltshire area, and wider South region for training and meetings. A full driving license is required for this role.

How to Apply

Please apply by clicking ‘Apply online’.

Closing date for this role is: Thursday 4th February 2021.

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible

• £25,982 per year
• Full time
• Permanent role
• Based in Orpington (currently home working)

Bromley, Lewisham & Greenwich Mind is a highly regarded local charity, working alongside people with mental health problems and dementia to improve their quality of life. With an annual turnover of £4M, over 150 staff and 260 volunteers, we are one of the largest charities in the Mind network.

The IPS model across the London Borough of Bromley was successfully implemented in October 2017. The IPS Employment Specialist roles are funded by Bromley Clinical Commissioning Group (CCG).

The successful candidate will join an existing team, where the service will support approximately 70 unemployed people with severe mental health problems into paid jobs each year. The post-holder will represent BLG Mind, working within Oxleas NHS Foundation Trust. 

The opportunity to change minds. The power to change lives. 

For people who need mental health support, getting back into work is a vital step on their recovery journey. The evidence backs this up, but although 90% of people with severe mental illness want to work, only 8% of them are in paid employment. That’s why we’re looking for skilled individuals to join our successful Employment Specialist Teams, to champion our mission and help people who need mental health support - your clients - get back into work.

This is an incredibly rewarding role - you’ll have the opportunity to transform the lives of your clients, to give them hope, direction and support their recovery journey. This is also a challenging role, so you’ll need to be resilient, empathetic, adaptable and dedicated to finding clients a role that’s right for them.

As a people person, you’ll build a good rapport with your clients, gaining a real understanding of their key skills, their aspirations and their career goals and finding them opportunities to match. You'll also spend time building productive relationships with employers in order to identify and negotiate job opportunities in the hidden labour market. 

Successful applicants for this post will receive training in the IPS approach, giving you the tools you need to provide expert support and advice to clients, while also building positive relationships with employers, opening doors and changing perceptions around mental health. 

If you’re looking for a career where you can make a positive difference to the lives of people needing mental health support and create a fairer, more inclusive society in a role where no two days are the same, apply today. 

Staff benefits include 

• a matched contribution pension scheme

• 25 days' holiday (rising with service)

• quality supervision and training opportunities. 

Successful applicants will be expected to undergo an Enhanced level Disclosure and Barring Service (DBS) check.  

Closing Date:  Sunday 14th February 2021

Likely Interview date: Week commencing 1st March 2021 (via Zoom)

More details, including a Job Description and Person Specification, can be downloaded from our website. 

An exciting opportunity has arisen to join Cardiff Women's Aid, this fantastic charity are working to prevent and respond to domestic and sexual violence and all other forms of violence against women and girls. The IPA will need to provide a high-quality frontline service to victims of domestic and sexual abuse and wider VAWDASV issues. Delivering a range of crisis intervention, early intervention and prevention work, intensive support, and accommodation-based support. Please note the service is 24/7 so we need people who can and will work outside normal office hours.
Key responsibilities
Identify and assess the risks and needs of service users using the CWA specialist intervention toolkit.
Providing advocacy, emotional and practical support and information in relation to legal options, housing, health, finance and recovery.
Help maintain accurate and confidential case management records and databases and contribute to monitoring information for the service.
Comply with GDPR/data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
Out of hours responsibilities not limited to:
Answering calls coming into the service
Responding to police call outs within the hour.
Contacting all referrals in a timely manner.
Attending the Intake and Assessment facility when a new resident access accommodation.
Completing an assessment of risk and need with all referrals.

Person responsibilities
Have a good understanding of domestic violence/ abuse including the impact of domestic violence/ abuse on victims and their children.
Have theoretical, practical, and procedural knowledge of civil and criminal justice remedies for victims of domestic abuse and their children.
Understand child protection issues, how to respond to effectively safeguard, and the legal responsibilities surrounding these issues.
Understand the principles of risk assessment, safety planning and risk management for victims of domestic violence/ abuse and their children.
Understand and be committed to equal opportunities and diversity issues in policy and practice.

Housing Advisor (Covid Response)

Our client is very pleased to have obtained funding for an additional fixed-term Housing Advisor post to cope with the additional demand caused by the Coronavirus crisis.

Based in their Advice Team, you will use your in-depth knowledge and experience of providing specialist housing advice to provide a structured information, advice and casework service to clients of the centre in housing law, housing options and aspects of welfare benefits that relate to housing and homelessness.

You will manage your own specialist caseload and provide advice, support and training to staff who are not specialists in this area to enable them to assist clients with less complex enquiries.

They’re looking for an experienced housing advisor with excellent communication and interpersonal skills who is passionate about enabling people to overcome homelessness and poverty. You will have gained a minimum of 2 years’ experience of housing advice and casework through paid or other voluntary experience. A legal qualification would be an advantage

Our client enables people to gain the skills they need to overcome poverty and homelessness. They work with homeless young people, badly housed families and others in need.

They are always looking for talented people from all backgrounds, to join them and help improve the lives of homeless young people, insecurely housed families and their children. They particularly want to encourage people from under-represented groups to consider applying to work or volunteer with them.

Position: Housing Advisor
Location: Westminster, London
Job type: Full Time, 18 month Contract
Salary: £33,259 per annum
Benefits: Holidays 24 days, 26 after one year’s service, 28 after two years’ service; Pension Scheme; A Season Ticket Loan is available. Many of their staff work flexibly in different ways, including part-time. They welcome job share or flexible working proposals.

Closing Date for Applications: Monday 1st February
First Interviews: Friday 12th February

Previous applicants need not apply. It is compulsory that you upload a personal statement with your application.

You may have experience of the following: Housing Advisor, Legal Advisor, Solicitor, Case Worker, Social Welfare Law, Paralegal, Charity, Charities, Third Sector, NFP, Not for Profit, etc.

About the Trade Justice Movement

The Trade Justice Movement is a UK coalition of organisations advocating for trade justice, including trade unions, aid agencies, environment and human rights campaigns.

TJM has led advocacy on issues including the privileges offered to investors, democratic scrutiny of trade agreements and the impact of trade deals on climate change and the environment. We play an important role in supporting politicians, the media and other civil society organisations in developing their understanding of and ability to engage in trade debates.

Following the Brexit vote, international trade became a key focus for government and the media. The UK has a unique opportunity to develop trade policy which is aligned with climate goals. However, to date there is no clear strategy to ensure this happens. This role will help us to use our existing research and policy proposals to shape media debates and ensure that civil society organisations are equipped to act.

About the role

The Senior Communications Adviser’s role is to raise the profile of TJM’s work on trade and climate change:

• Develop a strategy and help TJM to build our reputation for strong expertise and analysis in trade and climate policy.
• Lead TJM’s communications on trade and climate change with civil society, the media and online.
• Convene TJM’s network of partner organisations and develop new relationships so that an increased number of organisations advocate in trade and climate policy in partnership with TJM.
• Support TJM’s influencing work within key civil service departments including Cabinet Office, BEIS, DIT and Defra and with the aim of influencing the UK’s approach to COP26 and beyond.

Working with a small team, you will need both a strong ability to develop innovative approaches in the areas identified, manage your time and work plan and to be proactive in developing networks. This is an exciting opportunity to make a big impact as the UK develops its independent trade policy and hosts COP26.

Role Description

Trade and Climate Communications Strategy

• Develop TJM’s strategy for communications with the media and civil society organisations in this area, taking into account the political and media context and the need to achieve impact with minimal resources.

Development of External and Network Communications

• Lead the delivery of TJM’s communications with the media and civil society organisations on trade and climate change, including identifying key audiences and tailoring messaging to them.
• Build TJM’s media profile and networks, including through regular press releases, developing opportunities to place opinion pieces, and increasing TJM’s social media presence.
• Establish effective, regular communications with member and partner organisations.
• Maintain TJM’s web content on this issue.

Convening Civil Society Organisations

• Provide opportunities for civil society organisations to collaborate and advocate in this area, including through regular meetings, joint letters and engagement with civil service departments. 
• Organise a number of seminars and briefing meetings for TJM members to build civil society capacity on trade and climate change.
• Work with the Senior Adviser to engage with existing climate change forums.

Institutional Engagement

• Develop and maintain relationships with key UK civil service departments including Cabinet Office, BEIS, DIT and Defra.
• Where appropriate, identify and engage with other international institutions, this might include the WTO, the UN or the OECD.
• Work with other team members to respond to opportunities to engage including consultation responses, meetings and online forums.
• Track preparations for COP26 and highlight opportunities to influence the process, as well as the UK’s broader trade and climate policies.

Monitoring and Evaluation

• Establish and maintain good monitoring systems against project aims.

Hours of work: Full time - flexible working can be discussed with the line manager

This role reports to: TJM Senior Adviser

Staff reporting to this post: None

Key competencies

Essential

• Good knowledge of international trade rules, climate policy or of an equivalent macroeconomic or environmental issue.
• Experience of the management and delivery of effective external communications at a senior level. 
• A demonstrated ability to develop and maintain networks and relationships.
• A demonstrated ability to influence across a diversity of organisations, journalists and civil service departments at a senior level.
• Excellent analytical skills and political awareness.
• Excellent written and verbal communication skills.
• Demonstrable project management skills, including budget management.
• Strong ability to work independently, with minimal supervision, initiating own work, prioritizing and meeting deadlines.

Desirable

• Ability to travel occasionally and work outside normal working hours when necessary

My client, a high profile charity now urgently requires an HR Adviser to join them on an interim basis for approximately 2-3 months.

As HR Adviser you will be the key first point of contact to all staff in relation to their employment matters in accordance with current employment legislation, policies and procedures and best practice. This will include taking the lead on HR casework and employee relations with regards to conduct, performance, grievance, TUPE, restructures and sickness absence.

To be considered you will require proven experience of working in a generalist HR role at Advisor level or above and ideally already hold or be studying towards CIPD Level 5 or equivalent qualification. You will require an up-to-date knowledge of relevant employment law and its practical application in the workplace and possess experience of supporting and advising managers on a wide range of employment and people management matters including disciplinary, grievance, sickness, recruitment, policy, and performance management. You will also ideally possess experience of supporting organisational change, including at least one of the following & preferably all: restructures; redundancy or TUPE projects.

Please note, previous experience in the Charity sector would be preferable and an immediate start is required

An exciting opportunity has arisen to join Cardiff Women's Aid, this fantastic charity are working to prevent and respond to domestic and sexual violence and all other forms of violence against women and girls. The IPA will need to provide a high-quality frontline service to victims of domestic and sexual abuse and wider VAWDASV issues. Delivering a range of crisis intervention, early intervention and prevention work, intensive support, and accommodation-based support. Please note the service is 24/7 so we need people who can and will work outside normal office hours.

Due to the sensitive nature of the charity’s work this vacancy is open to women only (exempt under the Equality Act 2010 Schedule 9, Part 1).

Key responsibilities
Identify and assess the risks and needs of service users using the CWA specialist intervention toolkit.
Providing advocacy, emotional and practical support and information in relation to legal options, housing, health, finance and recovery.
Help maintain accurate and confidential case management records and databases and contribute to monitoring information for the service.
Comply with GDPR/data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
Out of hours responsibilities not limited to:
Answering calls coming into the service
Responding to police call outs within the hour.
Contacting all referrals in a timely manner.
Attending the Intake and Assessment facility when a new resident access accommodation.
Completing an assessment of risk and need with all referrals.

Person responsibilities
Have a good understanding of domestic violence/ abuse including the impact of domestic violence/ abuse on victims and their children.
Have theoretical, practical, and procedural knowledge of civil and criminal justice remedies for victims of domestic abuse and their children.
Understand child protection issues, how to respond to effectively safeguard, and the legal responsibilities surrounding these issues.
Understand the principles of risk assessment, safety planning and risk management for victims of domestic violence/ abuse and their children.
Understand and be committed to equal opportunities and diversity issues in policy and practice.

HR Advisor, Scotland and Northern Ireland

(Ref: SUS3096)

£27,528 per annum

30 - 37.5 hours per week over 4 or 5 days per week

Location: Edinburgh

 Initial home working may be expected due to office closures and restrictions.

About the Role

At Sustrans, we are proud to have one of the highest employee net promoter scores across all sectors in the UK, being in the top third of all employers for people experience and engagement, due to our highly motivated, energised, friendly and committed workforce. We now have a new opportunity for a skilled HR generalist to join us and help play a key part in our people agenda.

Advising a team of passionate staff and managers in Scotland and Northern Ireland on a wide range of HR topics, your role will be ideally placed to build strong relationships as a key local contact. As part of your role, you will be based in Edinburgh but will travel to other UK Sustrans offices to undertake projects where necessary.

About You

As a HR professional, you will ideally be part qualified or working towards membership of the CIPD and will have previous experience of advising managers on topics including absence, conflict resolution and both physical and mental wellbeing.  Able to work independently, you will have excellent organisational skills, be a confident communicator and comfortable both taking responsibility and escalating actions to others.

So, if you are a HR generalist used to working within a confidential environment, and are passionate and committed to the ideals of sustainable transport, this could be the role for you.

In return we can offer you genuine flexibility around working patterns. We embrace values-driven and inclusive leadership and we listen and make time for innovation through our people-centered culture

Apply to join our talented and dedicated team today and help us work together to make change happen. 

Interviews

Closing date for the receipt of completed applications is 9am on Friday 29 January 2021.  Interviews will take place via MS Teams on Tuesday 9 February 2021.

Should Sustrans receive an overwhelming number of applications for this vacancy, the decision may be taken to close it earlier than the advertised closing date, so please ensure your application is submitted as soon as possible.

Equality, diversity and inclusion

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.

We welcome applications from people from all parts of the community, particularly where we are under-represented. Currently, this includes people who identify as having a disability, and those from Black, Asian and minority ethnic groups.

Position: HR Advisor (Training Lead)
Type: Part-time (21 hours per week), permanent
Location: MS National Centre, London (some remote working will be possible) – currently home-based
Salary: £19,963 - £22,703 per annum (FTE £33,273 - £37,839) plus excellent benefits
Salary Band: Band E, Level 2
Department: Human Resources

At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.

About this job

In this role, you’ll work closely with colleagues across the MS Society to deliver an efficient HR administration service, ensuring that all HR records are up to date and that contractual documentation is issued promptly, accurately and in compliance with current regulations.

As part of the HR Operations team, you’ll be the first point of contact on general administrative HR enquiries and you will have an important role in managing our HRIS system.  You will be supporting our Learning and OD Manager in the design and delivery of our training for colleagues across the organisation.

Experience of working with an HRIS system previously, excellent organisational and time management skills and a strong attention to detail are essential.

We offer 27 days annual leave (excluding bank holidays), a travel loan and various other benefits such as supported developmental opportunities.

The MS Society is in the midst of an exciting, transformational, period which builds on our great history and will drive us towards achieving our mission and vision as we embark on our new 5 year strategy.

Part of this exciting transformation will include an office move from our current National Centre in Cricklewood, NW London to a different location in London. We are currently defining where and what type of accommodation this will be and we really want our staff to be involved in that decision.

Closing date: 9am on Wednesday 27th January

We are committed to promoting equality and diversity.

No agencies please.

My client, a leading charity providing essential support to some of the most vulnerable groups in our society now urgently requires an HR Adviser to join them for a fixed term period of 9 months.

As HR Adviser you will be responsible for managing and sustaining relationships with a range of managers, teams and external contacts and providing advice and support staff and managers in all areas of HR matters including, recruitment, employment, policy and procedures. You will also take the lead on HR casework and employee relations with regards to conduct, performance, grievance, TUPE, restructures and sickness absence. In addition you will support the Head of HR with the provision of timely and accurate information, reports and analysis, using the CIPHR HR Database.

To be considered you will require proven experience of working in a HR role at Advisor level or above and ideally already hold, or be studying towards CIPD Level 5 or equivalent qualification. You will require an up-to-date knowledge of relevant employment law and its practical application in the workplace and be able to find the right balance between upholding HR best practice and being understanding and sensitive to the difficult situations in which managers can find themselves. Practical experience of using IT packages including HR databases is also required.

Please note, an immediate start is required. 

Frontline Services Day Adviser x2 posts

Full time at 35 hours

Home based, UK 

Salary: £21,000 - £25,000 Dependent on experience

Permanent

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms.

GamCare operate the National Gambling HelpLine to provide information, advice and support for anyone affected by problem gambling as well as providing free treatment across England, Scotland and Wales.

GamCare is now looking to recruit two Frontline Services Day Advisers on a full-time basis to work across our support services.

Advisers Key Responsibilities include:

• Providing empathic advice and support to callers via our Freephone HelpLine and web chat NetLine;
• Identifying appropriate clinical and non-clinical support including referral and signposting to other services;
• Undertaking Brief and Extended Brief Interventions;
• Ensuring safeguarding issues are managed effectively;
• Maintaining caller and call records on our database;
• Moderating our online Forum and Chatrooms.

We operate the National Gambling HelpLine 24 hours a day, 365 days a year. We are looking for people to work flexibly across several shifts, including weekend and evening work on a regular basis between 8am and midnight.

You should have previous experience in working in a helpline or clinical/addiction setting. You should have excellent ICT skills. Training, supervision and a full CPD-programme is offered to staff.

The role is home-based; however, you will occasionally be required to attend training and update sessions in our offices in London. You will need to ensure that you have a confidential space within your home to work from, a home working risk assessment will be carried out by your line manager. 

You will form part of an enthusiastic team working and committed to supporting those affected by problem gambling across Great Britain.

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation.

To discuss the role further please email Fiona Macleod Senior Service Manager. Application forms forwarded to this email will not be accepted.

Previous applicants need not apply. Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications is Monday 15 February 2021 at 9am

Interviews will be held via video conference