We are looking for a committed and proactive individual with knowledge and interest in social welfare advice and support.

The postholder will provide holistic support to clients accessing welfare benefits and housing advice from Z2K’s wider casework team to address multiple issues that are impacting on their lives and ability to engage with advice. The postholder will be the first point of contact for all internal and external referrals for support.

As part of the team, the postholder will work to identify clients who would benefit from support in addition to advice and casework and work directly with clients to empower them to address their challenges. This may include helping individual clients to access additional specialist services for example; mental health support, Adult Social Care, or substance misuse services. There will also be times where the postholder will need to accompany clients to important meetings in the community and advocate on their behalf.

The postholder will be responsible for coordinating the Casework team’s access to Z2K’s hardship  grants and support with external grant applications. The postholder will support clients with form filling, accessing small grants, liaising with landlords, and other service providers, accessing debt advice, employment support or English for speakers of other languages (ESOL) classes. The post holder will also look at ways clients can maximise their income through benefit uptake as well as reducing expenditure by looking at entitlement to concessionary travel passes, Council Tax reduction or utility discounts. Support will range from a one-off intervention to a more in-depth package of support, lasting up to 6 months. In all interventions, the postholder will be working to support clients to take control and build their confidence.

Z2K is an equal opportunity employer. People with lived experience of poverty, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply. We welcome evidence of experience from both work and non-work settings such as volunteering and personal life.

Interview & Assessment date: 22nd December 2021 

We have an urgent and exciting opportunity for a highly organised, experienced office manager and P.A. to join our small effective professional team, initially for 3 months. We are hopeful that this work pattern will be sustainable long term, so candidates who are interested in more than a short term contract at the end of this period are encouraged to apply.

You must have excellent communications skills, be thorough and accurate, be able to multi task, remain calm under pressure and add to our team dynamics. You will possess a range of administrative and secretarial skills including good IT skills.

Good interpersonal and teamwork skills are essential for this post as is a sense of humour and the ability to exercise tact, diplomacy and sensitivity. 

For this challenging and varied role, ideally you will have some experience of the education sector and be sympathetic to the Christian ethos of the SDBE.

In return we can promise you a warm and friendly working environment with support and fellowship.

Our highly successful team supports Church of England schools across the Diocese which spans 12 local authorities in south London. Our offices are based in vibrant London Bridge close to the beautiful and iconic Southwark Cathedral.  Further information about us can be found on our website.

How to apply: please click on the apply button to access the full application details.

Closing date: Monday 6 December 2021 by 12 noon

Psychometric Tests: w/c 6 December 2021

Interviews: Tuesday 14 December 2021

Preferred start date: w/c 3 January 2022

We are looking for 2 x Helpline Advisors

Background information
Jo's Cervical Cancer Trust is the UK's leading charity dedicated to those affected by cervical cancer and cell changes (abnormalities). The charity was established in 1999 by James Maxwell following the death of his wife Jo, aged 40, from cervical cancer.
Since then we have provided advice and support to thousands of women and their families.
We offer a range of online and face-to-face support and information including: information materials, a free helpline, online forum, national and regional support days and an ‘ask the expert’ service. Cervical cancer is one of the most common cancer amongst young women (under 35) in the UK and Europe.
Two women a day in the UK will die from cervical cancer whilst over 3,000 women are diagnosed each year. In addition, some 220,000 a year are told they may have a cervical abnormality that may require treatment. Thanks to the NHS Cervical Screening and HPV vaccination programmes cervical cancer is a largely preventable disease. However, for those affected, the impact of cancer on a woman's life and that of her family cannot be overstated.
In recent years awareness of our work and cervical cancer has grown significantly with annual income from £288k to £1.8m. The staff team has also significantly grown to 23 enabling us to reach more women than ever before.
Over the past few years our work has been recognised a number of times including winning a prestigious GSK IMPACT Award, Best Communications Campaign at the Third Sector Excellence Awards and a Plain English Osborne Memorial Award for our website, we have also achieved Investing in Volunteers accreditation.

Overview of the role
Purpose of Job
We are looking for two passionate part time Helpline Advisors to join our hardworking but friendly team in order to provide vital support, information and signposting via our helpline.
You will play a key role in offering support and information to women affected by cervical cancer, cervical cell changes and those with concerns or questions about the cervical screening or HPV vaccination programmes.
You will also be responsible for offering team support on our email service, which is an extension of our helpline and our busy Ask the Expert service which provides online medical clarification to our community as well as our online Forum. The ideal candidate will be self-motivating and a clear communicator with a proven track record of strong helpline and supportive skills.

Closing date: 13th December 2021

Virtual Interview date: 16th December 2021

To apply for this role please send a CV and a covering letter explaining why you are suitable for the role and why you would like to work at Jo's  Cervical Cancer Trust to Debbie Shipley, Senior Support Services Manager

Applications without a covering letter will not be considered.

Engagement and Support Officer, Fine Cell Work

We are looking for an exceptionally supportive and non-judgemental individual to underpin all aspects of the Fine Cell Work post-prison programme, Open the Gates (OTG). This person will be responsible for ex-prisoners’ referral, recruitment and support arrangements; for risk assessing attendance and providing individualised support based upon need, sharing appropriate information on ex-prisoners’ licence conditions and skills with mentors and staff; for setting up and delivering the FCW distance support scheme and for supporting volunteer employment mentors alongside the Volunteer and Programmes Coordinator.

The successful candidate will have experience of providing one to one support to vulnerable adults, the experience of working in the criminal justice sector, a non-judgemental attitude towards ex-offenders from a variety of backgrounds and exceptional communication and organisational skills. They will also have up to date knowledge of housing support and the benefits system and knowledge of how to deal with safeguarding concerns. 

As well as offering person-centred support and helping to shape and embed our new distance support project, the role includes:

• Building relationships with ex-prisoners’ Probation Officers, Public Protection Officers and  other keyworkers to ensure support and risk is managed and communicated.
• Actively recruiting ex-prisoners to join the programme, including promoting OTG to Fine Cell Work prison groups and volunteers, and building relationships with prisons, probation services (including Approved Premises) and other ex-offender support organisations across the country to promote the programme.
• Overseeing the ex-prisoner journey at Fine Cell Work and ensuring ex-prisoners move on to further education, training, or employment (where appropriate) and are able live meaningful, crime-free lives.
• Carrying out pre-engagement assessments of all ex-prisoners applying to the programme, including arranging logistics of in-prison assessment meetings and requesting relevant risk information.
• Assisting with the development of risk management plans.
• Working with the wider team to research and liaise with offender support and employment agencies beyond FCW, signposting ex-prisoners on to these, and helping mentors with appropriate signposting and referrals to partner agencies.
• Responding to safeguarding issues and working as part of the Fine Cell Work team to ensure all staff are aware of good practice in working with ex-prisoners and those with complex needs.
• Delivering a number of workshops to ex-prisoners every year on themes of disclosure letter writing, CV writing, mental health and wellbeing, safeguarding and professional boundaries.  
• Work alongside the Workshop Supervisor to conduct regular development reviews with ex-prisoners, to record and track progress quarterly to maintain effective evaluation of the OTG programme and providing written reports on programme delivery when required.

To apply for this role please send a cover letter, outlining how you meet the person specification, and CV by 9am Monday 29th November. Please note your application will not be considered if a cover letter is not included.

The role of an assessing officer is to ensure that support plans for those providing care are properly implemented, through assessment, visiting, and interviewing carers, involving other key agencies, and participating in reviews.   

• You will have a strong interest in working with individuals who are potentially experiencing challenges in meeting their wellbeing as a result of providing essential care for others.
• You will ideally have a background in the provision of statutory services and be experienced in the assessment and review of carer related need; however, if you are highly organised, a good communicator and able to manage a constant workflow then this would also make you a strong candidate.
• You will have the ability to communicate ,using empathy, with carers, occasionally the people they care for and refer on to other professionals/ agencies as required to implement support planning.

• You will be knowledgeable, or willing to promptly learn, statutory duties under the Care Act 2014, and other relevant legislation, relevant when assessing carer related needs.   

The successful post holder will be committed to working with carers to empower them to reduce the impact their caring role has on their own wellbeing, and/or support them to withdraw from elements of, or even all, care provision should this be causing them concern.   

Good communication, admin and organisational skills together with an enthusiasm and commitment to providing a quality service are essential along with the willingness to work actively as part of a supportive centre team.   

The successful applicant must be a car driver and hold a full driving licence.  You will undergo an enhancedCRB/DBS check.  Home Visiting and satellite working are essential parts of the role, once this practice is safe to resume, the successful candidate will need to declare business use in their car insurance policy. 

The role of an assessing officer is to ensure that support plans for those providing care are properly implemented, through assessment, visiting, and interviewing carers, involving other key agencies, and participating in reviews.   

• You will have a strong interest in working with individuals who are potentially experiencing challenges in meeting their wellbeing as a result of providing essential care for others.
• You will ideally have a background in the provision of statutory services and be experienced in the assessment and review of carer related need; however, if you are highly organised, a good communicator and able to manage a constant workflow then this would also make you a strong candidate.
• You will have the ability to communicate ,using empathy, with carers, occasionally the people they care for and refer on to other professionals/ agencies as required to implement support planning.

• You will be knowledgeable, or willing to promptly learn, statutory duties under the Care Act 2014, and other relevant legislation, relevant when assessing carer related needs.   

The successful post holder will be committed to working with carers to empower them to reduce the impact their caring role has on their own wellbeing, and/or support them to withdraw from elements of, or even all, care provision should this be causing them concern.   

Good communication, admin and organisational skills together with an enthusiasm and commitment to providing a quality service are essential along with the willingness to work actively as part of a supportive centre team.   

The successful applicant must be a car driver and hold a full driving licence.  You will undergo an enhancedCRB/DBS check.  Home Visiting and satellite working are essential parts of the role, once this practice is safe to resume, the successful candidate will need to declare business use in their car insurance policy. 

We are looking for a confident and caring individual with previous management and operational experience and a flexible, enthusiastic, can-do attitude to join our team as the House Manager. Reporting regularly to the Board of Trustees, the House Manager will line-manage our team of housekeepers and manage all aspects of the service provided to our elderly residents in our Supported Sheltered House in Streatham. The position has become vacant as our current House Manager is retiring.

About us:

The Abbeyfield (Streatham) Society Limited is committed to providing the highest standards of accommodation and support to our residents. Our house in Streatham provides supported sheltered housing for six residents who each enjoy their own space and independence, but also the company of others, sharing 2 meals a day together cooked by our wonderful team of housekeepers.

As a charity, the interests of our valued staff and residents sit at the heart of what we do. We have been established for over 25 years. We are affiliated with The Abbeyfield Society, a wider network of similar homes, and they inspect our home regularly to ensure it meets their standards of providing excellent care for older people.

Candidate profile:

The ideal candidate will have previous management experience, and some experience of working in a care or support environment. Good communication skills, both written and verbal are essential, as are excellent organisation skills, IT skills, practical / problem-solving skills and the ability to work independently. Employment is subject to completion of an enhanced Disclosure and Barring Service (DBS) check, due to working with vulnerable adults.

What we can offer you:

• Excellent job satisfaction, each day knowing that you are making a direct difference to the lives of residents and staff.
• A varied and interesting role with both people-facing and office-based work.
• A competitive salary: £18,750 - £21,875 (FTE £30,000 - £35,000)
• 140 hours holiday entitlement (equivalent to 20 x 5 hour days and 8 bank holidays).
• Employer pension scheme
• Potential for flexibility of working hours as agreed with the Trustees.
• Hours of work (p/w): 25 (usually 5 hours/day Mon-Fri unless otherwise agreed)
• Place of work: 28 Conyers Road, London, SW16 6LT

For full details, please download our full job description and person specification.

Application deadline: midnight on Sunday 5th December

Would you like to help people at risk of homelessness or offending ? We need someone to help with fundraising and to keep our records up to date. You will be developing our fundraising from the public and researching grant opportunities.

Bridging the Gap Mentoring is a small charity. We recruit, train and support volunteer mentors who work with people who are at risk of offending, homelessness or addiction.  After an initial training , volunteers undertake to meet with a service user at approximately weekly intervals for up to 4 months. You can find more information on our website.

You will play a key role in ensuring the smooth running of the organisation, helping with fund-raising and providing support to volunteers. You will be sending mobile phones to mentors by post and receiving them back. You will also be administering payment of expenses. You will be developing and supporting fund raising from the public, both through direct donations and by arranging fund-raising events. You will also be researching into grant-making trusts in preparation for grant applications.

You will be able to do most of this work at home, provided that you have a computer and a broadband internet connection.  If you prefer, we may be able to provide you with desk space at a local charity. Occasional meetings with the co-ordinator of Bridging the Gap Mentoring will be needed.  It should be possible to arrange these at times to suit you.

To apply, please look at the job description and person specification and write a covering letter describing how you meet the person specification, including how you meet the preferable requirements of the person specification.

We need a creative, experienced, and committed advice worker to join our accredited advice service. You will be supporting refugees, asylum-seekers and other new migrants to understand and realise their rights, improve their financial circumstances and achieve their ambitions. You will be working alongside two other advice workers and will have specific responsibility for developing links with local schools. 

As a member of a small, supportive team, you will need to be able to work independently and on your own initiative but we welcome fresh ideas and collaboration to strengthen our work. 

Clear and respectful communication is at the heart of what we do so excellent writing skills are essential. The ability to speak an additional language (especially Arabic, Farsi/Dari, Pashto or Tamil) would be a huge asset but is not a pre-requisite. 

A profound commitment to human rights and evidence of working within an accredited advice service (AQS) will be required along with a willingness to train to become an immigration adviser to at least OISC level 1. 

This is a one-year fixed term contract at present (subject to funding). It is our intention to seek further funding to make this a permanent position. 

All applicants should submit a CV and covering letter outlining their experience, interests, skills and motivation for applying for this role. 

Applications WITHOUT a covering letter will not be considered. 

We will interview as soon as sufficient suitable candidates apply as we are looking for as swift a start as possible

We need a creative, experienced, and committed advice worker to join our accredited advice service and develop outreach at Family Wellbeing Centres in Brent. You will be supporting refugees, asylum-seekers and other new migrants to understand and realise their rights, improve their financial circumstances and achieve their ambitions. 

As a member of a small, supportive team, you will need to be able to work independently and on your own initiative but we welcome fresh ideas and collaboration to strengthen our work. 

Clear and respectful communication is at the heart of what we do so excellent writing skills are essential. The ability to speak an additional language (especially Arabic, Farsi/Dari, Pashto or Tamil) would be a huge asset but is not a pre-requisite. 

A profound commitment to human rights and evidence of working within an accredited advice service (AQS) will be required along with a willingness to train to become an immigration adviser to at least OISC level 1. 

This is a one-year fixed term contract at present (subject to funding). It is our intention to seek further funding to make this a permanent position. 

All applicants should submit a CV and covering letter outlining their experience, interests, skills and motivation for applying for this role. 

Applications WITHOUT a covering letter will not be considered. 

We will interview as soon as sufficient suitable candidates supply as we are looking for as swift a start as possible. 

Around the world millions of people do not have access to books. At Book Aid International, we work to get books into the hands of those who need them most by donating brand new books to schools and libraries in 26 countries around the world. In 2020, we sent over 850,000 books and every year we strive to do more because we know that books have the power to change lives.

We are looking for a Trusts and Corporates Fundraising Executive to join our vibrant team, reporting to the Trusts and Corporates Manager. This is an excellent opportunity for an enthusiastic individual looking for an exciting next step in their career who will have ambition to grow the charity’s income.

The Trusts and Corporates team raise around £1 million a year through applications to charitable trusts and foundations and through partnerships with a range of corporate supporters. Our relationships with these supporters are very important to Book Aid International and provide around half of our voluntary income each year. 

Your work will be vital in supporting these income streams. You will be a strong communicator with excellent writing skills and great at relationship building. You will be impeccably organised, bring a varied skillset and a pro-active attitude.

We are looking for someone experienced who would like to make their mark in this new role that has been created to support Book Aid International’s fundraising function.

Book Aid International is committed to equality of opportunity and welcomes applications from all.

We will operate employment and selection procedures based on a policy of merit alone which forbids discrimination.

To apply please complete the application form and apply via CharityJob.

We encourage you to apply as soon as possible as interviews may take place before the closing date.

Supporter Services Assistant 

Permanent 

Salary: £20,000 - £23,000 per annum

Full time – 37.5 hours a week 

London N1 

Closing date: 5pm, Monday 6th December 2021

Interviews: w/c 13th December 2021

An exciting opportunity for a Supporter Services Assistant has arisen at World Cancer Research Fund (WCRF). 

World Cancer Research Fund champions the latest and most authoritative scientific research from around the world on cancer prevention and survival through diet, weight and physical activity, so that we can empower people to make informed lifestyle choices to reduce their cancer risk.

We are looking for an experienced and enthusiastic individual with excellent communication and organisational skills, along with practical experience in dealing with telephone enquiries and making outbound calls. You will also need to be proficient at data administration.

The role will include building strong relationships with WCRF’s supporters and the general public to enhance the charity’s reputation and encourage future support.

The successful candidate will work as part of our friendly Supporter Services Team, which sits within the larger Fundraising team.The successful applicant will ultimately contribute to World Cancer Research Fund’s goal of preventing and surviving cancer. 

Application Details:

If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.

Please note: Your cover letter should highlight how your skills and experience will benefit WCRF and equip you for the role.

Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. 

There are two roles available and they are a fantastic opportunity for either an individual with experience of advice work within Citizens Advice or for someone looking to be trained in the areas of Citizens Advice enquiry areas. The Mental Health Caseworker will join our established team working with Surrey Heartlands Clinical Commissioning Group supporting those receiving care under secondary mental health services. This project works across Runnymede, Spelthorne, Elmbridge and Woking. In addition we have recently received funding to work with GP Integrated Mental Health Services in Spelthorne on an exciting new project to deliver support to people receiving primary mental health care. These roles will be pivotal in partnering with the health services in supporting clients engaging with mental health services.  

Citizens Advice Runnymede and Spelthorne provides advice to over 4000 people a year, helping them with over 11,000 different problems including housing, debt, benefits and employment. We are an expanding local charity with 17 staff members working alongside 40 volunteers to provide advice across Runnymede and Spelthorne. We are a local charity at the heart of our community entirely funded by grants and donations, and we are a member of national Citizens Advice.

Responsibilities:

• Foster relationships with local health services
• Provide information and advice to clients who have been referred to our organisation by the local health services
• Advise on a wide range of issues such as benefits, debt, housing, employment, family and immigration
• Provide support to clients under both primary and secondary mental health care
• Ensure that tasks completed meet the required Citizens Advice quality criteria
• Find information about the clients’ problems and help them to understand their options
• Support clients to take action to resolve their problems.  This will include drafting or writing letters, making phone calls, and undertaking casework
• Write a comprehensive and accurate record of the clients’ problems and what action you’ve taken
• Look out for problems that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP or local councillor

Essential criteria:

• Generalist advice experience with Citizens Advice (or similar) is required for the Mental Health Caseworker however, this is not a requirement for the trainee role
• Proven ability to interview clients using sensitive listening and questioning skills
• Ability to research, analyse and interpret complex information
• Ability to understand statistics and check accuracy of calculations
• Ability to use a variety of IT/digital systems and packages
• Commitment to delivering high quality service
• Open to continual learning and training as required by the role
• Understanding of the issues affecting society and their implications for clients

Benefits:

• Opportunity to gain insight and build relationships with local government departments as well as health colleagues and other charities
• Fantastic training
• Friendly and supportive team
• Part time or Full time hours are available
• Mental Health Caseworker £25-27k  FT depending on amount of advice experience
• Trainee Mental Health Caseworker £21-23k FT depending on experience
• 5% Company Pension Contributions

The Citizens Advice service values diversity promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people.

Islington Centre is seeking a committed and motivated Support Service Caseworker. Do you want to help refugees and asylum seekers in London?  Have you got experience in working to support vulnerable people individually and cross-organisationally?  If so, this exciting opportunity could be for you. Islington Centre for Refugees has been helping to integrate refugees since 1997.  We engage with our clients each day and are currently working online, by phone and in-person. We operate in-person from the Centre’s premises in Islington. We create a community, teach English, provide a support service and a therapeutic and creative space with arts activities and sports that help people who have suffered trauma.  You will be working directly to help resolve issues arising around destitution, accommodation, asylum support, health benefits and referrals. The role requires someone who is resilient, professional, self motivated with a strong work ethic and determination, attention to detail, the ability to make decisions and a great empathy for the clients we work with. You will report to the Support Service Coordinator who you will work closely with. You must be set up to work from home effectively. If you’d like to apply, please read the Job Description and Person Specification carefully and complete the Application Form. Please note we can only consider candidates who have completed an Application Form.

Please note: Interviews will be held on Friday 10th December (morning).

(Please also note that this has changed from original advertised date.)

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

This is an exciting time to be joining Crisis Client Services as we work towards our Vision to 'End Homelessness' for more of the members we work with. We are a value's driven organisation with members at the heart of what we do.

About the role
As a Structured Coach you will – Working in a psychologically informed way, you will establish an open, trusting and strength based professional relationships with members. Offering high quality coaching, advice and information and motivating members to identify and work through the changes they need and want to make whilst supporting member wellbeing and development of resilience and interpersonal skills.

About you
We are looking for an experienced, skilled and driven person to join the team as a Coach within the Structured Coaching team. You will deliver high quality coaching that enables members to achieve their goal of sustainably ending their homelessness by providing flexible, planned, person-centred support including access to housing, employment and the appropriate learning and skills development both internally and through access to community based specialist services. You will hold a holistic view of a member's journey with us as part of our "one worker, one member' lead working approach.

You may have experience in; You will be joining a highly experienced, motivated and supportive team seeking to improve the quality of life of people experiencing homelessness in London.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:

- Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
- Mandatory pension scheme, with an employer contribution of 8.5%
- 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 

How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 5th December (at 23:59)
Interviews will be held on 15th/16th December
 

Accessibility
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website.
 
 Registered Charity Numbers: E&W1082947, SC040094