Employment progression lead worker jobs

This pivotal role will shape how our 120 colleagues grow, develop and thrive — helping us build a motivated, skilled and kingdom-focused team. As our Learning & Engagement Manager, you'll design and deliver impactful learning programmes, create clear development pathways, champion employee voice, and cultivate a culture of continuous learning across the organisation.  This is a great opportunity to work in a supportive team, bringing your skills and experience to deliver our mission to help Christians be the best stewards of the resources God gives them. 

Learning and development

• Responsible for creating and implementing a programme to identify training and development needs across Stewardship, using assessment and analysis tools.
• Systematically supporting individuals to develop their personal learning plans and help identify learning opportunities to support this.
• Embed competencies and behaviours into job roles to improve recruitment and performance processes.
• Mapping all learning across the organisation to create clear learning pathways and opportunities for progression
• Identify and investigate learning methods, and create recommendations to facilitate training, learning and development for individuals and teams. 
• Work proactively with team leaders to prioritise learning & development, designing and creating training programmes which are team or group specific. 
• Design and implement innovative ways of encouraging informal learning across Stewardship and creating a framework to ensure this becomes a core part of organisational culture.
• Develop and organise ongoing training for line managers to support them to lead effectively and in line with servant leadership behaviours.
• Create high quality and accessible guidance to ensure all colleagues are accessing a full range of benefits and opportunities to learn, grow and develop while at Stewardship.
• Facilitate and deliver training to staff, with support from other PC&P members or LT.  For example, on equality & diversity, or coaching skills etc.
• Monitoring and reporting on learning expenditure, working closely with team leaders to ensure learning targets are being met.

Employee engagement

• Lead on developing our employee listening opportunities:
• Planning, implementation, analysis, presentation and follow up of our regular staff pulse surveys, working with team leaders to implement findings.
• Create a programme of listening at key moments of the employee lifecycle, e.g. returning to work after maternity leave, exit interviews, through probation etc.
• Facilitate and work with other staff to deliver topic-led consultations, gathering insights on specific areas.
• Oversee the exploration and development of an employee forum to strengthen employee voice.  Working to develop terms of reference, organise meetings, and facilitate speakers and feedback.
• Evaluate the impact of activities using a range of evidence and metrics to identify insights, trends and patterns.
• Working with the Head of PC&P to identify, implement and roll out any appropriate software to underpin employment engagement and learning. 

You will have:

• At least three years experience in a learning and development role, preferably at a management level.
• Experience of leading and implementing learning initiatives within organisations and have a passion to support colleagues to embed learning and grow in their role. 
• Good knowledge of learning theories, and experience of applying these within the organisational context.
• Experience of delivering learning initiatives to individuals and groups at all levels of an organisation.
• Experience of establishing a range of employee voice channels, and ability to evaluate findings.
• Excellent communication skills, both verbal and written, able to influence and engage a range of stakeholders.
• Commitment to your own personal development and learning.

Occupational Requirement (OR):  As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

• Active membership of local church congregation.
• An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Location: Camden and Islington

Salary: £32,319 - £34,538 per annum 

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 37.5 hours per week 

Contract: Fixed Term Contract (Until 31st March 2027)

Closing Date: Sunday 8th March 2026

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Multiple Disadvantage Refuge Worker at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service 

The Multiple Disadvantage role is aimed at providing specialist support services to women living in refuge with multiple needs, who have experienced domestic or sexual violence, and who have mental illness or use substances problematically. You will liaise with partner agencies ensuring services delivered are of the highest standard in line with the organisation aims and objectives.

About the Role 

You will work with women living in refuge within 2 London boroughs, to devise a support plan that meets their immediate practical and emotional needs and start the process of recovery, linking women into more specialist support services where required. The Multiple Disadvantage Worker will undertake risk assessments, safety plans and identify support needs of women such as accessing benefits, budgeting, and explore re settlement pathways from the refuge. You will promote social inclusion, encourage independence and development of personal resilience. You will build up support network for women, promoting and enabling engagement with other services. You will work in partnership with the refuge workers to deliver holistic support to the Multiple Disadvantage (MD) service users in each refuge. You will be expected to work with and support 5 service users in each borough.You will also be required to take on additional tasks in the refuge i.e. health and safety checks, reporting repairs, welfare checks etc.

About You 

You're an individual who has previous relevant experience and direct work within specialist support services to women/families with multiple needs. You'll also have case work experience, providing proactive and emotional support to women who have experienced domestic abuse and provide the support to enable them to recover and rebuild their lives.You bring experience of effective multi‑agency working and a proactive approach to building strong, collaborative partnerships, always representing the organisation with professionalism.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Paper & Cup is recruiting a Charity Shop Manager to run our day-to-day retail operation within our social enterprise space.
Paper & Cup is part of Spitalfields Crypt Trust (SCT), supporting people in recovery from addiction and homelessness through training and work experience.

This is a full-time position (35 hours per week, including weekend work / bank holidays) with a starting salary of £27,000 per year.

A bit about you
You’re friendly, hands-on and well organised, with strong customer service instincts and an eye for clothing, fashion and presentation. You’re confident leading a small team of staff and volunteers, setting clear standards, and keeping things running smoothly from rotas and stock to merchandising, quality, hygiene and health & safety.

You’ll also be comfortable supporting trainee placements for people in recovery, working alongside SCT colleagues to help create a positive, professional learning environment with appropriate boundaries.

Please see the full Job Description attached.

How to apply

To apply, please send your CV and a cover letter explaining how and why you’re a good match for the role.

About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Centre Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

The Role 
 
Reporting to the Head of Retail Property and Estates, as Centre Manager, you will lead a multiskilled team that delivers a consistently positive visitor experience at our flagship Yorkshire Cancer Research Centre at Hornbeam Park, Harrogate. This team provides a high level of customer service to the public across face-to-face interactions, email and telephone, while also creating a supportive working environment for employees and volunteers. This includes ensuring that the right resources, refreshments, and a clean, well maintained workspace are always available. 

As part of the visitor experience, you will be accountable for the safe and legally compliant operation of the Hornbeam Café and for ensuring it provides a comfortable and pleasant environment for customers. This includes managing the Café Manager and offering an appropriate balance of support and challenge in what is a high activity, high impact role 

You will be responsible for all health and safety elements within the Centre, including weekly fire alarm tests, routine checks and food preparation audits. The team also manages a range of consumables, so the role requires strong cost control, effective stock usage, and regular feedback on Yorkshire Cancer Research materials. 

Specifically, you will: 

• Ensure that all Health, Safety Fire and COSHH checks are carried out as required diligently, regularly and to the required standard. 

• Work closely with the Café Manager to maintain high standards of food safety through appropriate compliance adherence and regular audits. 

• Report any maintenance issues to facilities through the Yorkshire Cancer Research platform EVERY. 

• Line manage a Café Manager and a team of Centre Support Assistants and ensure they offer a positive, professional and warm welcome to all visitors. Manage the Centre Support Assistants ensuring cover on the Welcome Desk across key operating hours. 

• Develop a volunteer team with potential new role profiles to enhance the Centre Team. 

• Represent the Yorkshire Cancer Research brand positively, role modelling a professional appearance and presence in line with our values. 

• Support the team to maintain high standards at the centre with and in the Welcome Area. 

• Lead the team to provide visitors with up-to-date Yorkshire Cancer Research literature, offering the marketing team feedback on the documents provided. 

• Lead the team to ensure all working spaces including, meeting rooms and the kitchen area are well stocked and maintained. 

• Conduct recruitment processes when required and provide thorough induction and training for new recruits, ensuring new team members are well integrated into their roles and team. 

 
About You 

To be considered for this role, you will need: 

• Proven experience of working in a similar role at a similar level.

• Experience of leading, building and developing a team.

• Experience of creating, developing and streamlining operational and administrative processes and procedures. 

• Proven experience of implementing systems and conducting training as necessary.

• Proven experience of monitoring budgets and tracking progress.

• Proven experience of delivering tangible process improvement.

• Experience of proactively working to advance skills through continued professional development relevant to the role and level.

• Experience of basic Health and Safety and Fire training in previous roles alongside an awareness of GDPR, Cyber Security and Safeguarding or can demonstrate awareness of the above. Good understanding of Data Protection principles and food safety 

• Experience of working in the hospitality sector. In terms of budget management and good practice. 

This is an onsite, hands on and demanding role, requiring someone who can remain calm under pressure and knows when to escalate issues. 

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 17 March 2026. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer.We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us. 

We're looking for a kind, compassionate and resilient Specialist Behaviour Support Worker to join our Learning Disability Service in Newham.

£29,120 per annum working 40 hours per week

Why Work With Us?
At Look Ahead, helping you thrive is part of how we work. We offer an extensive package of benefits, award-winning Learning & Development, and an inclusive culture that values every individual. We've carefully designed our benefits to support your wellbeing, reward your commitment, and empower you to build a fulfilling future.

Our benefits include:

• Annual leave that increases up to 30 days with length of service
• Free DBS check
• Exclusive discounts and cashback via Reward Gateway®, plus access to the Blue Light Card scheme
• Fully paid induction and ongoing training opportunities
• ILM courses and Apprenticeship programmes to support progression
• Cycle to Work scheme
• 24/7 confidential Employee Assistance Programme
• Access to online wellbeing resources
• Quarterly Staff Awards recognising outstanding contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What You'll Do
As a Specialist Behaviour Support Worker, you will support customers with complex behavioural needs, ensuring they receive tailored interventions that help them develop independence, stability and confidence. You will deliver high-quality behavioural support, work collaboratively with professionals, and maintain a safe and empowering environment.

Behaviour Analysis Responsibilities

• Observe, monitor and analyse customer behaviours including duration, intensity, triggers and potential risks
• Plan and implement appropriate interventions to modify and mitigate challenging behaviour
• Apply strong interpersonal skills to support customers through psychological and behavioural changes
• Work collaboratively with community services and external agencies
• Demonstrate a strong grounding in behavioural analysis and evidence-based practice
• Present information professionally and provide feedback in multidisciplinary settings
• Report safeguarding concerns including abuse, neglect or endangerment
• Contribute actively to reviewing and designing behaviour intervention plans
• Implement behaviour support plans and monitor if goals and objectives are being met
• Communicate with families and care managers regarding progress
• Evaluate the effectiveness of interventions and adjust support accordingly
• Assist customers in recognising inappropriate behaviour and developing healthier alternatives
• Support new staff in applying behavioural interventions
• Maintain accurate, up-to-date behavioural records and documentation

Other Responsibilities

• Provide support to help customers build independent living skills, including personal or physical care when required
• Assist with domestic tasks to ensure customers enjoy a high standard of accommodation
• Participate in support planning and risk management led by the Lead Support Worker
• Carry out security duties to maintain the safety of customers and premises
• Monitor CCTV during shifts
• Support customers to access community resources and facilities
• Accompany customers to appointments, education enquiries, shopping trips and other essential activities
• Record and report any concerns related to customer welfare
• Adhere to all Look Ahead policies, procedures and statutory requirements
• Maintain accurate project records as directed
• Participate in team meetings, reviews and service development activities
• Undertake any additional duties appropriate to the role and service needs
• This list is not exhaustive and duties may evolve according to service needs.

About You

• Enjoys social interaction and encourages customer engagement in local activities
• Brings a warm, friendly and open presence
• Works well in a team and values collaboration
• Remains calm, resilient and clear-thinking under pressure
• Is organised, practical and logical in approach
• Thrives in dynamic and diverse environments
• Communicates respectfully, clearly and sensitively
• Is confident, motivated and committed to continuous improvement
• Handles challenging behaviours positively and constructively

What You'll Bring
Essential

• NVQ Level 2 or equivalent
• Minimum 2 years' experience supporting customers with Autism, Behaviour that Challenges and/or Diabetes
• Good IT skills
• Full driving licence

Desirable

• Experience using PBS (Positive Behaviour Support) approaches

We are committed to safeguarding and promoting the welfare of children and adults at risk, and expect all staff to share this commitment.

If your application is unsuccessful, we may contact you about alternative roles where appropriate. You will not need to submit another application.

We reserve the right to close this advert early if the vacancy is filled before the published closing date.

We are proud to champion diversity and inclusion, holding Silver accreditation from Inclusive Employers and being a member of the Employers Domestic Abuse Covenant. We welcome applicants from all backgrounds.

Deputy Shop Manager
Ilkley, West Yorkshire

£24,242.40 (pro-rated to £19,656) per annum

Part-time, 30 hours per week, covering Sunday to Wednesday

Fixed Term Contract (12 months)

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Deputy Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

As Deputy Shop Manager at our shop in Ilkley, you will manage the day-to-day operation of the shop in the absence of the Shop Manager, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.

Specifically, you will:

• Play an active part in running our shop in Ilkley, supporting the Shop Manager in implementing processes and ways of working.
• Provide cover for days off, holidays and sickness as required, with possible occasional travel to other shops to provide support if needed by the charity.
• Support the Shop Manager to maximise the income and profit of the shop through active stock management, replenishment, and rotation.
• Manage a team of well-trained volunteers in the absence of the Shop Manager and take every effort to create a positive retail environment.
• Support the Shop Manager to ensure accurate accounting and handling of assets (items donated and money received).
• Support the Shop Manager to ensure accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.
• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.

About You

To be considered for this role, you will need:

• To ideally be educated to GCSE level or equivalent but not essential.
• Experience of managing people/volunteers including recruitment and development.
• To be highly organised with good time management skills.
• To be able to prioritise workload and meet deadlines.
• To be able to use own initiative.
• To be resilient and adaptable to change.
• To have good planning, guiding and motivation skills to successfully achieve targeted income is desirable.
• A willingness and ability to occasionally travel across the Yorkshire region as needed for training sessions and team meetings.
• A willingness and ability to safely lone work.
• A willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:
• A check on your employment history, by seeking two references
• A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006
• To undertake an enhanced DBS check.

Please note, this role is not eligible for a visa sponsorship.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 11 March 2026. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us via our website. 

Contract: Maternity Leave Cover, Part-Time

Hours: 21 

Location: Glasgow

Starting salary: £22,146 per annum (FTE £36,910 Per Annum)

Closing Date: 5th March 5pm

Expected date of interviews: 18th March 2026

Job reference: VA779

Join a powerful and passionate human rights organisation and winner of the UK charities 2023 Overall Award for Excellence. This included successfully challenging the UK government on the lawfulness of the Rwanda scheme for people seeking asylum and leading a multichannel, survivor- led campaign to directly compel 4 out of the 6 airlines to rule themselves out of flying refugees to Rwanda, including survivors of torture.

We have an exciting opportunity for a Care Coordinator to support in our clinical service delivery. Many of our clients have complex needs and this role ensures that clients receive mental health assessment and important aspects of the clinical pathway as well as liaison with other internal and external services as needed.

​

About the role

The role involves assessment, care planning and provision of stabilisation and reintegration to clients with the most complex needs receiving our services. Working together with our therapists, and legal and welfare staff, the ideal candidate will be a Registered Mental Health Nurse, Occupational Therapist or Social Worker with significant experience of working in the mental health sector with complex mental health presentations and will have a passion for working with asylum seekers, refugees and survivors of torture.

We are currently finalising our strategy re-fresh and the Glasgow team will be piloting new models of service delivery. This is an exciting development within the organisation and so we envisage the post holder contributing to implementation of the national strategy as well as shaping the delivery within Scotland.

In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution).

Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.

Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £36,910 - £42,816

To view the Job Description and Person Specification, please find the attached file. 

Please note a CV and a cover letter addressing the job description and person specification of the role , with specific examples, are mandatory to be considered for the position.

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About Freedom From Torture

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory DBS disclosure, as well as a need for full employment history and up to date employment references.

Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

We reserve the right to close the vacancy early if we receive a high volume of applications.

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Living Wage Foundation 

The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.

Still part of Citizens UK today, the Living Wage Foundation continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting half a million people and winning over £3bn of better wages for people who need it most.

Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty.  As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.

Purpose 

The Living Wage Foundation has an exciting opportunity to join our dynamic team as a Communications Officer. We are looking for an exceptionally motivated and organised individual who enjoys working in a fast-paced, high-profile communications environment.

The role will support the objectives of the Living Wage Foundation and Citizens UK by communicating our work to a wide range of audiences, including senior business leaders and politicians, through a mix of communications methods: social media, newsletters, media outlets, website and internal communications channels. The role will be predominantly focused on work and wages activity through the Living Wage Foundation, but there will be opportunities to support cross-Citizens UK communications activity including for example: campaigns on housing, refugees and more. 

This post will be joining a Communications team that spans media, digital communications, research and events, with colleagues based across the UK with monthly in-person team meetings. 

The post holder will support the delivery of our media and press office activity, including monitoring media coverage, supporting with journalist enquiries, and helping to develop proactive press campaigns to build awareness of the Living Wage Foundation’s work. They will also support the creation of written and visual content across our channels and help monitor and manage our social media presence on a day-to-day basis. The role will work closely to support the Communications team’s work and help communicate the work of the wider-team and our employer network. 

The role is also responsible for key communications with our network of over 16,000 accredited Living Wage Employers, including our monthly newsletters, blogs, videos and case studies to celebrate our network of accredited employers   

The position would suit an applicant with strong written and communication skills, with some experience of working within a communications team and a passion for press work, social media and content creation.  

We don’t expect you to have experience of all areas of this job. Training will be provided to help you develop into this role. 

Main Responsibilities 

Working as a Communications Officer for the Living Wage Foundation, reporting to the Media Manager, your main responsibilities will include: 

Media 

• Contribute to media strategies and plans that help to win public, business and political support for the Living Wage Foundation and its work 

• Write compelling press releases, blogs and opinion editorials to promote the Living Wage Foundation’s work 

• Support story gathering and storytelling development with workers, employers and others affected by low pay and insecure work, ensuring lived experience and employer voices are reflected effectively across media work and wider communications platforms 

• Build effective relationships with the media, colleagues and other stakeholders to find new ways to raise our profile 

• Monitor and evaluate media campaigns and reports

• Maintain and regularly update communications resources, including press contact lists, internal databases and other media materials 

• Participate in the out of hours duty press (being on hand to very occasionally answer emails and phone calls in the evenings or weekends) 

Social and digital media 

• Oversee our digital communications channels to raise awareness of the Living Wage and our wider accreditation schemes, champion responsible employers and grow our movement. 

• Help the team keep up to date with social media trends and opportunities.

• Create, manage and schedule posts for our social media channels including, LinkedIn, Instagram, Bluesky, Facebook and YouTube, tailoring the content to different channels and audiences. 

• Monitor our social media channels, replying to enquiries from the public and our networks of supporters and employers and flagging any potential issues to the wider team 

Content creation 

• Working with the communication team, design and implement engaging digital engagement campaigns for Living Wage Employers and supporters, and to support Living Wage Foundation campaigns.

• Design communications collateral to increase engagement on social media, including creation and editing of short-form videos for our online channels and creation of social media graphics. 

• Improve our digital offering for our network of accredited Living Wage, Living Hours and Living Pension Employers, by creating resources and improving our communications support. 

• Liaise with the Living Wage and Citizens UK team to keep up-to-date with news to share with key stakeholders 

• Collate and summarise content to schedule newsletters and updates for our varied audiences. 

• Support in adoption of updated brand across our communications content and materials, supporting others to use brand and tone of voice guidelines. 

• Sourcing and creating original content for both the Living Wage Foundation and external websites, including creating blog posts, news, guidance and general pages. 

• Auditing and reviewing existing website content to ensure it is effective and up-to-date. Support on improvements and developments where necessary. 

Network communications 

• Drafting email communications to support the experience of our network of accredited employers, including regular newsletters as well as automated email content for new accreditations.

• Work closely with the Operations and Insight team to put in place the communications infrastructure to help our network of employers engage with us online, e.g. utilising our online dashboard for accredited members and creating new resources.

General 

• Administrate and facilitate communications team meetings. 

• Communications support for key events and campaign moments including the annual Champion Awards and Living Wage Week 

• Monitor communications outputs, analyse performance data and evaluate impact to support learning and improvement across our communications work 

Person Specification

(D) Desirable, (E) Essential 

Experience 

• Experience working within a Communications team or function (E)

• Experience using graphic design software (e.g., Canva, Adobe Creative Suite).  (D)

• Experience filming and editing video content (D) 

• Experience using website content management systems (CMS) such as Drupal, WordPress or similar (D)

• Experience of using social media scheduling tools (D)

• Experience of supporting press office or media relations work (D)

 Key skills and knowledge 

• Excellent knowledge of a wide range of social media channels and good awareness of current social media trends and developments (E)

• Strong written and verbal communication skills including the ability to produce clear original content for different audiences and use digital tools (including AI) appropriately and responsibly (E)

• Excellent attention to detail (E)

• Ability to create high-quality and engaging content for social media (whether for a personal or business account) and a good understanding of what makes compelling content (E)

• Strong analytical skills and ability to evaluate the success of a campaign(E)

• Ability to build strong relationships with colleagues and external stakeholders(E)

• Ability to communicate clearly and effectively with a wide variety of stakeholders (E)

• Ability to plan and prioritise workload effectively, manage competing demands, and flag capacity issues early to support effective team planning(E)

• Good IT skills, including experience using Microsoft Office(E)

• Creative thinker and problem solver (E)

• Excellent planning, organisation, and prioritisation skills (E)

• Creative with an eye for design and ability to come up with new ideas for content(E)

 Personal qualities & values 

• Interest in media and the news landscape (E)

• An interest and enthusiasm for communications and marketing, and the mission of the Living Wage Foundation (E)

• Highly self-motivated with ability to work well independently as well as part of a team (E)

About the application process 

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us

Got any more questions?     If you would like further information on the role, the organisation, or our commitment to addressing under-representation and the development and progression of all colleagues, we would be happy to answer any questions.   

We will be holding a webinar on Tuesday 10 March 2026 at 12pm which anyone can attend to find out more about the role. In the past, candidates have found this a helpful space for understanding whether the role is right for them. Attendance at this session is optional and will not be taken into account at any stage of the recruitment process. To sign up, please use this link.

If you’d like to know more but cannot attend the webinar, please email us.

Citizens UK

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Purpose

The Head of People & Culture ensures that Citizens UK has the people, organisational capacity and enabling culture required to deliver its mission of building people power and strengthening civil society. The role plays a central part in securing a workforce that is capable, motivated and aligned with Citizens UK’s values, enabling the organisation to build strong alliances, support local leadership and achieve lasting social change.

Working as part of the senior leadership team, and under the direction of the Executive Director, Finance & Operations, the role strengthens organisational effectiveness by embedding fair, inclusive and well-governed people practices. Through sound employment frameworks, statutory compliance and a culture that supports engagement, performance and wellbeing, the Head of People & Culture safeguards Citizens UK’s resilience, reputation and ability to deliver impact at scale.

Main Responsibilities

Working as the Head of People & Culture for Citizens UK, reporting to the Executive Director, Finance & Operations, your main responsibilities will include:

People & Culture Strategy

Ensure Citizens UK has the people, capability and organisational shape required to deliver its mission and sustain impact over time.

· Analyse organisational strategy, change priorities and external context to identify their implications for people, capability, structure and ways of working.

· Carry out workforce planning to assess current and future capacity and capability, identifying gaps, risks and realistic options to address them.

· Develop, maintain and refresh the People & Culture strategy so it responds directly to organisational needs and provides clear priorities for action.

· Provide expert people and culture advice to the Executive Leadership Team and Board, informing strategic discussions, trade-offs and decisions.

Talent Management

Develop and implement talent management processes that ensure Citizens UK attracts, retains and sustains the people needed to deliver its work.

· Lead recruitment, selection and onboarding to bring in people who can perform effectively in their roles and are aligned with Citizens UK’s values.

· Develop and maintain retention approaches focused on the key drivers of retention, including meaningful work, effective management, development opportunities, wellbeing, inclusion and fair treatment.

· Identify critical roles and critical talent and put in place practical succession and risk-mitigation plans, including knowledge transfer, handover planning and interim cover where needed.

· Monitor employee experience across the employment lifecycle, using insight from feedback and people data to improve people practices and ways of working.

Performance, Leadership & Capability

Strengthen organisational effectiveness by enabling teams to perform well, grow in capability and contribute consistently to shared goals.

· Maintain and operate performance management processes, including objective setting, regular feedback and reviews, ensuring that staff are clear on expectations and accountable for results.

· Support managers to address performance issues constructively by clarifying expectations, strengthening feedback, building capability and resolving barriers to effective performance.

· Coordinate and deliver learning and development activity that supports managers and staff to build skills, leadership capability and confidence in their roles.

Organisational Culture, Engagement & Wellbeing

Foster a working environment where people feel engaged, supported and able to do their best work together.

· Promote Citizens UK’s values in everyday people practices, supporting managers to translate values into consistent behaviours, decision-making and ways of working.

· Design and operate staff engagement and feedback mechanisms, ensuring staff voice is heard, themes are analysed, and practical actions are taken in response.

· Develop and maintain wellbeing approaches that support psychological safety, healthy workload management, early resolution of concerns and sustainable working practices.

· Support constructive relationships with the Trade Union and enable effective consultation and dialogue on people-related matters. 

EDI & Safeguarding

Ensure Citizens UK is equitable, inclusive and safe for all by embedding fairness, care and accountability into how the organisation operates.

· Develop and implement Equity, Diversity and Inclusion priorities, using clear measures to monitor progress, identify gaps and support accountability across the organisation.

· Embed EDI considerations into recruitment, progression, policy development and everyday people decisions, working closely with relevant colleagues to ensure consistency in practice.

· Act as the People & Culture lead for safeguarding, ensuring responsibilities are clear, processes are understood, and concerns are handled appropriately, sensitively and in line with agreed procedures.

· Support managers and leaders to recognise and address inclusion or safeguarding issues early, escalating concerns where required and ensuring appropriate follow-up.

Governance, Risk & Compliance

Ensure Citizens UK has a clear, effective and trusted people governance framework that supports lawful decision-making, fair treatment and organisational confidence.

· Develop, review and maintain People & Culture policies and procedures, ensuring they are legally compliant, values-aligned and understood by managers and staff.

· Provide day-to-day advice and guidance on people-related risk and compliance, identifying emerging issues early and supporting proportionate, lawful responses.

· Manage disciplinary, grievance and other formal employment processes, ensuring fairness, consistency, appropriate documentation and timely resolution.

Systems & HR Operations

Ensure the efficient, reliable and compliant administration of people processes and systems.

· Operate and maintain HR systems, payroll processes and core people administration, ensuring accuracy, confidentiality and compliance with organisational and legal requirements.

· Review and improve people processes to reduce duplication, minimise manual work and improve efficiency, making best use of available technology and automation.

· Maintain accurate and up-to-date people records and data, ensuring information is accessible, secure and fit for reporting, audit and operational needs.

Functional Leadership & Resource Management

Build and manage CUK’s People & Culture function, ensuring that staff and resources contribute effectively to achievement of CUK’s mission.

· Plan, prioritise and sequence People & Culture work to ensure available capacity is focused on the organisation’s most important people risks and priorities.

· Manage the People & Culture budget, including payroll, monitoring spend and applying value-for-money principles in line with organisational policies.

· Manage People & Culture staff and outsourced service providers utilising an engaging leadership style to support effective delivery of expectations.

Personal Specification

(D) Desirable, (E) Essential

Qualifications

· (E) CIPD qualification (Level 7) or equivalent senior-level professional experience in People / HR leadership

· (D) Degree or equivalent qualification in human resources, organisational development, management or a related field

Experience

· (E) Significant experience in a senior People / HR role, ideally within a charity, not-for-profit or values-driven organisation

· (E) Experience of leading and delivering people and culture priorities in complex, mission-led organisations

· (E) Experience of advising Executive and Board-level stakeholders on people, culture, governance and risk matters

· (E) Experience of operating as a senior, hands-on HR generalist, covering strategy, policy, employee relations and operational delivery

· (E) Experience of workforce planning, recruitment, performance management and organisational change

· (D) Experience of working with trade unions or staff representative bodies

Key skills and knowledge

· (E) Strong generalist HR expertise across employment law, compliance, safeguarding, performance management and people governance

· (E) Proven ability to design and implement practical people processes that support performance, inclusion and wellbeing

· (E) Strong coaching capability, with the ability to support managers to address performance, capability and behavioural issues constructively

· (E) Ability to manage complex employee relations matters with judgement, fairness and confidence

· (E) Excellent written and verbal communication skills, including the ability to present clear advice and recommendations to senior leaders and boards

· (D) Knowledge of HR systems, people data and process improvement to support efficient delivery

Personal qualities & values

· (E) Strong commitment to social justice, inclusion and the values and mission of Citizens UK

· (E) Values-led and relational leadership style, combining empathy, integrity and pragmatism

· (E) Resilient and adaptable, able to manage competing priorities in a fast-paced and evolving environment

· (E) Comfortable working within an accountable team culture, open to feedback, reflective practice and continuous improvement

· (D) Willingness to work occasional evenings or weekends, and to travel when required to support organisational priorities

First round interviews to be held on W/C 16 March 2026

Second round interviews to be held on W/C 23 March 2026

Salary: £20,420 pro-rata (£27,227 FTE)

Hours of Work: 30 hours per week (working 1 weekend out of 4)

Location: Leicester city centre - Dispersed properties

Benefits: 33 days of annual leave, including bank holidays (pro-rata), Birthday leave, Service leave (pro-rata), Pension and Health Cash Plan, Company Sick Pay, Free on-site Gym access, Menopause Welfare leave, complimentary Y Theatre tickets and Blue Light discount card eligibility.

Why this role exists

At YMCA Leicestershire, we believe that having a safe place to live can change a life, but only when its paired with kindness, trust and the right support.

Many of the young people we work with have experienced homelessness, instability, trauma or displacement. Some are finding independence for the first time, others are re-building their confidence and sense of security.

The Housing Officer role exists to ensure young people are never doing that alone.

As a Housing Officer at YMCA Leicestershire, you’ll play a vital part in creating homes that feel safe, respectful and empowering, while helping young people move forward at their own pace.

About the Housing Officer role

As a Housing Officer, you’ll support young people living in our Move-On and Unaccompanied Asylum-Seeking Children (UASC) accommodation. The Housing Officer role combines practical housing management with relationship-based support.  

This isn’t about fixing people. It’s about noticing strengths, building confidence and offering steady, practical support when it matters most.

Key duties of the Housing Officer role

You’ll focus on the core responsibilities below (full details are available in the job description)

• Supporting young people to settle into their homes
• Providing structured housing-related support (including more intensive support within the UASC provision)
• Managing housing responsibilities such as rent, behaviour, property standards and safeguarding
• Supporting access to education, training, employment and wider services
• Building trusting relationships while maintaining clear professional boundaries
•  closely with colleagues and partner agencies to achieve positive outcomes

You will be part of a supportive Housing Officer team where reflection, supervision and wellbeing are built into how we work, not as an afterthought.

An enhanced DBS check is required as part of our safer recruitment process.

About you

You don’t need to have all the answers, but you do need to care.

You’ll be a Housing Officer who:

• Treats people with dignity and respect
• Understands that behaviour often comes from experience
• Can be warm and human while holding clear professional boundaries
• Stays calm when things feel difficult

You may already be working as Housing Officer, Support Worker, Youth Worker or in a people-focused role, or you may be ready to take the next step into a Housing Officer position.  

You’ll bring:

• Experience supporting young people or adults in a people focussed role
• A Level 3 qualification in Housing, Youth & Community, Social Work, Coaching or a related field (or a willingness to work towards this)
• Confidence working alongside other professionals and agencies
• Emotional resilience, flexibility and good judgement
• A full driving licence, access to a vehicle and business insurance

Why work for YMCA Leicestershire as a Housing Officer?

Because people matter here, including the people who work here.

We are a values-led charity supporting young people aged 16-25 through housing, care, wellbeing, sport and culture (including the Y Theatre, Leicester’s oldest theatre).

People chose to work here because:

• You are trusted to do meaningful work,
•  Kindness and professionalism go hand in hand,
• Your development and wellbeing are genuinely supported,
• You can see the difference you make every single day.

Our vision is simple: every young person deserves a safe place to call home and the support to create lasting change.

Safeguarding

YMCA Leicestershire is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to act in line with our safeguarding policies and procedures.

Equality, Diversity & Inclusion

We want our workforce to reflect the communities we serve. We welcome applicants from people of all backgrounds and identities, and we’re especially keen to hear from those under-represented in the charity and housing sectors. If you need adjustments at any stage of the recruitment process, just tell us, we will do our best to support you.

GDPR

Applicants’ personal data will be handled in accordance with YMCA Leicestershire’s Data Protection and Privacy Policy.

Role Identifiers

#HousingOfficer #HousingSupport #YouthHousing #SupportedHousing #CharityJobs #ValuesLedWork #HousingCareers #YMCAjobs

Benefits

• Flexible working arrangements 
• 40 days paid leave per year: 25 days annual leave, 8 bank holidays, 3 days between Christmas and New Year and 4 wellbeing days
• Strong commitment to professional development with a dedicated training budget
• Annual performance and pay progression reviews
• Up to 5% pension contribution
• Cycle to work scheme
• Employee Assistance Programme offering access to free therapy
• Work phone and laptop
• A supportive and inclusive culture with regular team social events
• Scope to take real ownership in a fast-growing charity   

Personal development programme: 

• You will have a line manager dedicated to growing your strengths and supporting your professional skills development 
• You can work with your manager to set your own objectives within the scope of the job description 
• You will have a dedicated buddy within the team 
• You will take part in external and internal training to help grow your knowledge and skills

Please note that care-experienced applicants who meet the essential criteria will be guaranteed an interview. We are actively trying to increase the diversity of our team and we encourage applications from people from minoritised ethnic backgrounds. We are dedicated to being a workplace where everyone feels a sense of belonging and where diversity is celebrated. In our last staff survey, 95% said they feel a sense of belonging at Settle. Please see our website for more information on our approach to Equity, Diversity and Inclusion. 

We’re on the hunt for a Programme Manager to join us at this exciting stage of Settle’s development. Over the next few years, we hope to grow the number of young people we are working with and develop new services to support young people with a range of support needs.

The Programme Manager will report to our COO. You’ll be managing a team of Settle Coaches working on the frontline, delivering one-to-one sessions with care-experienced young people across London. You’ll use your skills to ensure that the Settle Programme is the best it can be, coach our frontline teams and ensure high quality delivery is maintained for the young people we work with.

You will work with our COO and wider Programme Management team to deliver and develop our safeguarding practice and ensure that the frontline perspective and young people’s experiences are embedded across the organisation. You’ll manage existing referral partnerships and help develop new partnerships as and when needed, as well as share best practice with the partners you manage. You will also have the opportunity to be involved in strategic projects across the organisation.

We're looking for a kind, compassionate and resilient Deputy Manager to join our Mental Health Social Care Service in Tower Hamlets. No personal care or experience is required, just the right values.

£36,000 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Deputy Service Manager will play a central role in the day-to-day leadership and development of Barnsley Street Project, a co-located pilot service operating with East London Foundation Trust (ELFT - NHS) and the Third Sector Mental Health Alliance partners. The service provides six hospitality beds for short-term stays and a drop-in service operating 8am-8pm for anybody in the community needing support with their mental health. This role is designed for a reflective, values-led manager who is comfortable working without fixed templates, and who can hold clinical, ethical, and organisational complexity.
Barnsley Street is intentionally experimental. It seeks to move away from coercive, compliance-driven models of mental health support and instead develop humane, relational, psychologically informed ways of working that prioritise choice, collaboration, dignity and proportionality in risk management. The Deputy Service Manager will work closely with the Service Manager to build, test and refine new processes in real time, while maintaining accountability, safety, and learning.
The post holder will provide operational leadership, line management and practice leadership to frontline staff. They will deputise for the Service Manager when required and act as a key interface between Look Ahead, ELFT and Third Sector colleagues, commissioners, and wider system partners.
Working pattern is 9am-5pm, Monday to Friday, with some flexibility to support the supervision of Waking Night Support Workers.

What you'll do:

Practice & service leadership
* Provide day-to-day operational leadership of the service, supporting the development of a psychologically informed, anti-coercive and relational culture.
* Act as a visible practice leader, modelling curiosity, reflective thinking, and ethical decision-making in complex and uncertain situations.
* Work collaboratively with ELFT and Third Sector partners within the shared building, contributing to genuinely integrated ways of working.
* Support the development, testing and refinement of new ways of working, including alternatives to traditional risk assessment, escalation, and containment-focused responses.
* Hold and communicate the service's values and purpose, particularly when under pressure and scrutiny.

Risk, safeguarding & governance
* Lead a proportionate, relational and least-restrictive approach to risk, balancing safety with autonomy, dignity, and psychological safety.
* Support staff to think critically about risk management, encouraging a proportional response that puts the customer at the heart of the process.
* Ensure safeguarding concerns are identified, held and responded to in line with statutory requirements, while maintaining a trauma-informed and non-punitive stance.
* Work alongside the Service Manager to ensure appropriate recording, learning, and reflective review of incidents, near-misses, and complexities.
* Contribute to a learning culture where mistakes, uncertainty, and anxiety can be thought about.

People management & staff development
* Provide direct line management, supervision, reflective space for Support Workers, Specialist Support Workers and Waking Night Support Workers.
* Deliver high-quality supervision that integrates performance, wellbeing, emotional impact, and practice reflection.
* Support staff to develop confidence in working relationally and tolerating uncertainty.
* Identify learning and development needs within the team and support progression, retention, and succession planning.
* Foster a culture of trust, shared responsibility, and mutual accountability, avoiding micromanagement while maintaining clear boundaries and expectations.

Please see our jobs site for the full job description.

This is a fantastic opportunity to shape and build our Corporate relations and fundraising. This year we launched our Business Club, and we need a dedicated and innovative individual to build on its success!
Your main aim will be to engage businesses in the work that we do and the difference Youth Options makes to the lives of Young people in Hampshire.

The role will include creating mutually beneficial relationships that address charity and environmental, social and government needs. You will also be attending networking events, arranging corporate fundraisers, and managing our corporate volunteer days.

Person Specification
Experience

• Working in a similar events or fundraising role
• Delivering and developing corporate partnerships
• Working with people and building up relationships across different audiences form different levels within companies

Knowledge

• Funding and charitable sectors
• Proven track record of developing and managing corporate relationships
• Awareness of Corporate Social Responsibility Agenda
• Aware of opportunities in the local area
• Computer literate in MS Office

Essential Skills and Competencies

• Outstanding organisational skills and attention to detail
• Outstanding communication skills
• Outstanding networker capable of developing relationships
• Able to plan, prioritise and manage a varied workload
• Ability to work well under pressure and to deadlines
• Able to effectively represent Youth Options and promote core brand messages
• A creative thinker who can bring fresh outlook and ideas
• Collaborative, able to work in a small, informal team
• Confident public speaker able to talk passionately about our work

Context

Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. Our mission is to use everything we know, our specialist skills and unmatched experience to save lives and ensure the best outcomes for every one of our patients and their families. We’re a charity that works alongside the NHS and our life-saving service is made possible by our supporters.

This is an exciting time to join London’s Air Ambulance Charity. In early 2025, we launched our new 15-year strategy, setting the direction for the service to our 50th anniversary in 2039. This strategy gives us the opportunity to tell the unique story of the service – we see more incidents requiring life-saving care at the scene than any other air ambulance service. London brings unique challenges and our new strategy requires us to tell a broader story of what we do and the impact we have.

Alongside this, we’ve developed an ambitious Engagement Strategy to put the people of London at the heart of our fundraising and marketing. Legacy giving is a critical part of our long-term sustainability, and this role is central to embedding a culture of legacies across the organisation. We’re at the early stages of our legacy programme, so this role presents a real opportunity for someone to grow and develop a successful income stream, as well as ensuring our supporters have meaningful opportunities to make a lasting impact.

About the role

The Senior Legacy Manager will lead the development and delivery of London’s Air Ambulance Charity’s legacy programme, ensuring legacy giving is embedded across fundraising and marketing activity and is front of mind across the organisation.

This role is responsible for managing our legacy marketing programme, working closely with the marketing team to deliver compelling, sensitive and effective activity. The postholder will also oversee our outsourced legacy administration partner, ensuring legacy gifts are processed efficiently, compliantly and in line with best practice, through regular performance monitoring and review.

Working across the Fundraising and Marketing Directorate, the Senior Legacy Manager will champion legacies as a vital form of support, collaborating closely with all teams in the directorate. This will include working with the major donor team to identify and develop high-value legacy opportunities and supporting the community engagement team to integrate in-memory and legacy messaging into the community talks programme and engagement activity within the community.

The role also plays a key part in connecting our legacy and in-memory programmes, working with the community engagement team and the Deputy Director to develop a joined up in-memory strategy that ensures a coherent and compassionate supporter experience.

About the person

You’ll be an experienced and confident legacy fundraising professional with a passion for building long-term impact. You’ll be a strong collaborator who can influence across teams and seniority levels, and a persuasive advocate for the importance of legacy giving. You’ll combine strategic thinking with hands on delivery, ensuring legacy activity is well planned, insight led and supporter centred. Comfortable working across disciplines and a self-starter, you’ll play a key role in embedding a culture of legacies across London’s Air Ambulance Charity.