About us
Christian Aid believes that everyone, regardless of faith or race, is entitled to live a full life, free from poverty. We believe in tackling the root causes of poverty, not just the symptoms. And we believe the world can and must be changed so there is equality, dignity and freedom for all. If you’re as compelled as we are to make this change happen, and want to inspire others to help make it happen, then join us.
About the role
Central Supporter Engagement Coordinators play a crucial role in stewarding, inspiring, and engaging a diverse range of churches and Christian Aid groups to build on the agency of Christian Aid’s supporters. They are accountable for establishing stronger and more effective relationships and maintaining and increasing supporters’ level of engagement. They undertake a diverse range of stewardship and enquiry management activities, as well as being proactive in equipping and motivating churches, groups and people to pray, act and particularly give, in order to expose the scandal of poverty and to contribute effectively to its eradication. They are accountable for capturing and processing supporter information and providing consistent outstanding customer service and stewardship. The team will be involved in data management and will gain specific expertise in Christian Aid systems. The Central Supporter Engagement team are also accountable for providing excellent office-based help to complement the efforts of regional colleagues, working as one to achieve the strategic objectives of the Fundraising and Supporter Engagement department and the wider organisation. You will work closely with regional colleagues across the UK.
About you
You will be used to working in a customer care environment, including handling enquiries and complaints and appropriately dealing with difficult issues, and working with a customer database, including inputting, editing and extracting data. You will be able to dealing with new and existing supporters by telephone and in written communications, and liaise and build relationships with a broad range of people in a friendly, outgoing and positive manner. You will have knowledge of good donor management or customer care.
You will be able to demonstrate appropriate assurance to set manageable expectations and deal positively with supporters whose expectations cannot be met. You will also have the ability to retain clarity and focus in a very busy environment with excellent attention to detail as well as a systematic approach to work.
Further information
This role requires applicants to have the right to work in the country where this position is based.
All successful candidates will require either and Enhance or Basic Disclosure Barring Service certificate (DBS) as part of your clearance for commencing your role with us. Information will be forwarded to you by the HR team with your offer.
Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values and adhere to Christian Aid’s Safeguarding policy and sign Christian Aid’s Code of Conduct
You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.
Our current team comprises of a small group of diverse individuals from different backgrounds. This is because we value diversity, and believe our differences makes us a stronger team and is instrumental to the way we work and to provide the best service to our supporters. As such, we invest in the skills, talents and experience of people from all walks of life, which also allows us to live out Christian Aid’s value which we are grounded in and committed to deliver; Dignity, Equality, Justice and Love. And so, we welcome applications from people from all sections of the community, and of all races, gender, age, disability, sexual orientation, religion and beliefs. We would particularly welcome applications from disabled and Black, Asian & Ethnic Minority candidates as we are under-represented within this area and level within our organisation. As members of the International Disability Alliance, we also guarantee to interview all disabled candidates who meet the minimum criteria for our roles.
Our vision Poverty is an outrage against humanity. It robs people of dignity, freedom and hope, of power over their own lives. Christian Aid ha... Read more
The client requests no contact from agencies or media sales.
Head of Engagement Planning
Ref: HoEP(2021)/CN
Location: Flexible - regular attendance required at WWT sites and post will need to be based at either Slimbridge, London (Barnes) or Burscough (Martin Mere)
Working Pattern: 37.5 hours per week
Salary: £36,496 per annum
Do you have a track record of designing experiences for visitors to an attraction, museum or similar? Want to help an established charity captivate their audiences as a Head of Engagement Planning? If so, read on.
This is a brilliant opportunity to use your creativity, act as a voice for audiences, support and evolve the success of a charity that is passionate about protecting wildlife and people.
You will have the chance to make a difference to all of our wetland sites and create innovative ways to inspire, people across the UK whilst creating some of the best visitor experiences available in the country.
The Role
As the Head of Engagement Planning, you will work to ensure a consistently excellent visitor experience is delivered across our ten wetland sites in the UK.
In this exciting role, you’ll provide strategic direction and oversee the delivery of engaging, on-brand experiences that make people love and care about the natural world and wetlands in particular.
Your duties will involve:
- Line managing and supporting two experienced designers to help create beautiful and engaging events, activities and displays
- Identifying how we can build experiences that create deep emotional connections with our audiences and communicate our conservation message through our people, fixed exhibits, events and digital channels
- Helping to shape and deliver a national programme of commercially successful and authentic events
- Ensuring the organisation focuses on understanding what our visitors want and need from their experiences
- Helping to maintain and raise excellent standards of presentation and customer care across our portfolio
- Working with, building relationships and influencing experienced colleagues spread across the UK, at all levels of the business and in a range of different roles to achieve your aims
About You
To join us as the Head of Engagement Planning you’ll need:
- Extensive experience gained in an organisation where visitors come to enjoy a day out as well as engaging with informative, emotive and cause related messaging, such as a Zoo, heritage site or museum.
- A track record of designing and delivering experiences that inspire visitors to engage with your organisation and cause with demonstrable ability in excellent project management as well as achieving amazing emotive outcomes for visitors
- Very strong commercial understanding and experience
- Previous experience of promoting a culture of viewing things from a visitor’s perspective
- Brilliant influencing and communication skills
About Us
The Wildfowl & Wetlands Trust (WWT) is the UK’s leading wetland conservation charity. We are pioneers in saving threatened wetland wildlife, a centre for excellence in conservation science and experts in wetland management and creation. Around a million visitors a year engage with wetland nature at our ten sites around the UK, and we work nationally and internationally in key locations to balance conservation with sustainable livelihoods.
We have recently completed a review of our strategic priorities which includes ambitious targets for developing bigger and better wetlands, encouraging more people to take direct action for these unique places, and ensuring key decision makers around the world realise the essential role wetlands play in restoring nature, combating climate change and enhancing health and wellbeing.
In return for your hard work and dedication you’ll enjoy a wide range of benefits including:
- 25 days annual leave plus bank holidays increasing to 30 days after 5 years’ service
- Contributory pension scheme (conditions apply)
- Life assurance
- Free car parking and secure bike storage areas
- Cycle to work scheme
- Free entry to all our centres
Closing date: 25th January 2021
Interview date: 3rd February 2021
TO APPLY AND FOR MORE INFORMATION:
If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website where you can download the Job Description and complete your application.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410.
No agencies please.
Right to Succeed is a fast-growing national charity, working to deliver place-based and educational change in the most disadvantaged communities. Together, alongside their local and national partners, Right to Succeed delivers coordinated, impactful programmes aimed at improving outcomes for vulnerable children and young people, their families and wider communities. We are now recruiting an inspiring new Programme Manager to manage day to day implementation of the discovery phase of a whole system improvement programme in two of Liverpool City Region’s most left behind communities.
As a Programme Manager in the Liverpool City Region, you will work with the Programme Director on the initial discovery phase of the programme, working alongside multiple agencies, research professionals and stakeholder groups to create and maintain the conditions required for an effective, collective place-based change approach.
Together with the team, you will support and build the capacity of residents in selected communities, in order to develop a long-term, place-based vision designed to improve children’s capability, wellbeing and access to opportunities.
To apply for this imporant role, you must have significant experience of developing and delivering impactful programmes and interventions, ideally working collectively with colleagues in the community and public sector spaces. You must be an excellent communicator, skilled at building and maintaining relationships with a range of stakeholders, including those at a senior level. With strong facilitation skills and proven effective line management experience, you will support the Programme Director to monitor and evaluate complex programmes and report key outcomes to funders. Overall, you will be passionate about ensuring high quality programmes to improve outcomes for vulnerable children, young people, families and communities.
To apply for this exciting opportunity, please initially submit a word-formatted version of your CV and a 2-page maximum supporting statement outlining your interest in the role and how your skills and experience meet the requirements on the Person Specification in the Recruitment Pack.
Please note this is initially a 12 month fixed term contract, subject to funding.
Depending on Covid-19 restrictions, this role may initially need to be home-based but will be based with the team in the Merseyside area, location to be confirmed.
Right to Succeed is all about bringing the community together to transform outcomes for children. Why? Because we believe every child deserves ... Read more
The client requests no contact from agencies or media sales.